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Canon imageRUNNER ADVANCE C5000 Series, Technical Workbook

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Canon imageRUNNER ADVANCE C5000 Series Technical Workbook Download Page 158

 e-Support 

Filename: 

TP12 253.pdf 

 Date: 

08-03-12 

 
  
 

 

Page 1 of 5 

 

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: 

imageRUNNER ADVANCE C7055/ C7065/ C9065S PRO/ C9075S PRO/ C9065 PRO/ C9075 PRO 

 

GENERAL:  

Measure to Minimize E004-0205/0501/0502, E006, E007-9902 Errors

 

 

 

DETAILS:  

This Technical Publication describes measures to minimize the following error codes: 

E004-0205

: 

E004-0501

: 

E004-0502

: 

E006

: 

E007-9902

: 

 

Causes: 

E004-0205/0501/0502, E006 and E007-9902 may occur due to the following:

 

Factors at Fixing Drawer Connector Terminal 

- Foreign substances 
- Poor contact and/or deformation of terminals 
 

 

The pictures below show Fixing Drawer Connector and the deformed pin [a]. 

 

 

E004-0205/0501/0502, E006 and E007-9902 may occur due to the following:

 

Factors at Fixing Feeder Assembly Open/Close Switch (SW7) 

- Mounting position failure of Fixing Feeder Assembly Open/Close Switch Lever 
- Mounting position failure of Fixing Feeder Assembly Open/Close Switch Holder 

 

 

Thermistor temperature difference error 

Fixing Main Thermistor, connection error (circuit failure) of Fixing Subthermistor 1/2 

Pressure Sub Thermistor 1/2 connection error (circuit abnormality) 

Fixing Feed Drawer connection error 

Pressure Belt displacement failure (Full displacement of the Pressure Belt or failure of  

the Pressure Belt Position Sensor).

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A.  INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, 
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY.  ANY OTHER USE 
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED. 

For additional technical information, please visit the Canon Systems and Technical Support Division website at:   
www.support.cusa.canon.com.  You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.

 

Summary of Contents for imageRUNNER ADVANCE C5000 Series

Page 1: ...im C mageRU Canon U UNNER U S A In T ADVAN nc ech W NCE C9 hni Wo 9000 Ser cal Work ries l kboo ok ...

Page 2: ...hat includes step by step maintenance procedure to be performed at the time of a service call By addressing these issues on every call you can prevent future calls thus increasing the Mean Copies Between Visits lower your recalls and increase your efficiency Technical Publications are the mechanism Canon lets dealer service technicians know about updated technical information so they can efficient...

Page 3: ...1 Symptoms Solutions For the imageRUNNER ADVANCE C9075 C7065 Series ...

Page 4: ...rope based on compass data as of April 2013 In addition this guide includes FAQs about uneven stacking staple misalignment and color displacement in appendix Frequently occurence of error codes and jam codes Error codes Main Body Jam Codes Feeder Jam Codes E004 010C 0049 E008 020F 0005 E007 0101 0009 E025 Booklet Staple Finisher A1 Booklet Staple Finisher B1 1122 1124 1121 1011 112F 112F ...

Page 5: ...otation detection sensor 27 E025 0x10 appears because of failure in bottle attachment and detachment operation and home position detection signal 35 E025 0x20 due to the small door left open and no detection of the toner insertion entrance cover sensor 68 E025 0xC0 Small door not opened 70 E025 0xa0 E025 0xb0 by attaching detaching the bottle 76 Jam Main Body 77 0101 0102 jam code owing to the sla...

Page 6: ...due to breakage in tension spring of finisher Booklet Staple Finisher A1 115 Poor paper alignment while printing booklet in saddle stitch due to the broken tension spring Booklet Finisher A1 119 Color displacement 125 Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets 125 Large color displacement suddenly occurs in the horizontal scanning direction 128 F...

Page 7: ... the pressure belt or failure of the pressure belt position sensor Cause When making a mistake in procedures of removing a jam occurred around the fixing feed unit jammed paper is stuck around the back side of the fixing assembly at the time of sliding out the fixing feed unit If the fixing feed unit is set in this state paper enters between the fixing drawer connector terminals 1 on the main body...

Page 8: ...nd or a terminal is deformed among the fixing drawer connector terminals on the main body Remove foreign substance if any 6 Proceed with the work in accordance with the state of pins on the drawer connector terminals in the steps 4 and 5 a When foreign substance enters but terminals are not deformed a 1 Reassemble the parts in the reverse order from the steps 4 to 2 a 2 Slide in and out the fixing...

Page 9: ...ite high voltage cable 1 on the fixing base assembly to free the white high voltage cable from the front side of the fixing frame 2 Remove the 2 wire saddles 1 and the gray cables 2 and then remove the white high voltage cable 3 3 Remove the screw 2 fixing the fixing inlet guide 1 and then remove the fixing inlet guide from the fixing base assembly ...

Page 10: ...over 1 and then remove it together with the end plate 5 Remove the 1 screw 2 fixing the cable plate 1 and the screw 3 fixing the grounding wire Then remove the hitching part a of the harness cover 4 to remove the 2 connectors 5 6 Remove the e ring 1 to remove the 40T gear 2 ...

Page 11: ... frame Then remove the 3 screws 2 fixing the side plate and the screw 3 fixing the ground wire 8 Free the claw on the side plate from the fixing base assembly to free the side plate from the fixing base assembly 9 Disconnect the 2 connectors 1 from the side plate and remove the 2 screws 2 fixing the fixing drawer ...

Page 12: ...the fixing feed assembly more than 30 times 12 Connect the power plug and turn ON the main power switch If the symptom has improved the work is completed B Procedure for replacing the fixing drawer connector terminals main fixing drawer cables on the main body side 1 Remove the rear lower cover and the left lower cover 2 Remove the reader power supply cable the box cover left and the box upper cov...

Page 13: ... connector 1 and the 2 screws 3 of the fan cover 2 to remove the fixing exhaust fan 4 and the fan cover The photo A shows the state from the rear side and the photo B shows the state from the left side of the main body 6 Remove the 3 screws 2 to remove the cable guide cover 1 ...

Page 14: ...e 1 connector 1 and remove the 1 screw 2 fixing the cable guide plate smaller and the 5 screws 4 fixing the cable guide plate 3 The cable guide cannot be removed at this point It is to be removed in the step 11 8 Remove the 5 screws 1 fixing the fan duct beneath the cable guide plate ...

Page 15: ...AC line to remove the fan duct 2 10 While holding up the cable guide plate 1 slide out and remove the fan duct 2 11 While freeing the mounting plate a of the cable guide plate smaller 1 and of the cable guide plate 2 remove the cable guide plate 2 ...

Page 16: ...14 12 Remove the 4 screws 1 to remove the fan duct 2 13 Disconnect the 1 connector 1 of the color cleaning fan and the 1 screw 2 to remove the fan ...

Page 17: ...2 of the pre fixing feeding fan 1 and then remove the fan 15 Disconnect the connectors on the hopper cooling intake fan 1 Remove the 2 screws 3 of the fan duct 2 to remove the hopper cooling intake fan and the fan duct together ...

Page 18: ...16 16 Disconnect the 3 connectors 1 of the fixing drawer cable hidden within a red frame and remove the 5 screws 2 to remove the fixing drawer cable and the metal plate ...

Page 19: ...s in the reverse order from the step 17 19 Slide in and out the fixing feeder assembly more than 30 times 20 Connect the power plug and turn ON the main power switch If the symptom has improved the work is completed Replaced Parts FM4 1282 CABLE FIXING DRAWER FM4 1378 CABLE MAIN FIXING DRAWER Symptom E004 0205 E004 0501 E004 0502 E006 0001 E007 9902 because of incorrect assembly of the interlock s...

Page 20: ...sembly Open Close switch holder was incorrectly installed even though the fixing feeder assembly unit was correctly mounted on the machine during the operation the sensor detected that the unit was open and any of the errors was displayed Field Remedy Go through the following steps 1 Open the front door slide out the fixing feeder assembly and check that the fixing feeder assembly Open Close switc...

Page 21: ...the fixing feeder assembly Open Close switch lever is normal check other factors 3 Mount the fixing feeder assembly on the machine and close the front door to turn ON the main power switch Replacement part FM3 4952 INTERLOCK SWITCH UNIT Symptom E004 0701 due to a connector on the Relay PCB not securely fitted upon installation Description E004 0701 occurred upon installation E004 0701 Relay off st...

Page 22: ...known E007 0011 Fixing belt displacement failure front side E007 0021 Fixing belt displacement failure rear side Field Remedy Check the installation of the tension spring When of the tension spring is not hooked install it correctly Symptom E007 0021 E007 0001 Due to faulty of front lift cam G Description An E007 0021 error occurs when there s full displacement of the fixing belt unit to the rear ...

Page 23: ...ear Field Remedy In a few cases the the Fixing belt displacement control motor M46 was not mounted properly Correctly mounting M46 resolved these issues Below are pictures of the Fixing belt displacement control motor and the fixing frame with arrows pointing to the pins and the mounting holes Goes through steering pin Hole goes through locating pin ...

Page 24: ... E007 0102 0CF1 Jam Code G Description Jam 0CF1 and E007 0102 Field Remedy PS 78 the pressure belt HP sensor is the cause of this jam and error combination The location of the sensor is shown in the images below ...

Page 25: ...the Lower Fixing Pressure Belt position sensors PS76 and PS77 WG8 5783 resolved this case Symptom E008 0001 error code Due to 27T Gear and Bearing that were found to be defective G Description E008 0001 error code on the machine Field Remedy It has been discovered that a seized or broken gear on the Fixing Unit can cause the error code because the specified torque on the Fixing Motor has either in...

Page 26: ... Removal E025 0400 may occur E025 0400 Toner container drive motor lock error Bk Cause A Bk toner bottle for iR ADV C7065 series has the wide form portion as shown in 1 When a Bk toner bottle with the narrow form portion for other model is inserted into the tray for the Bk toner bottle 1 with the wide form portion an excessive load is applied to the hopper at time of rotation of the toner containe...

Page 27: ... an extra load is applied to the hopper which may lead to E025 0x10 Error Replace the wrong toner bottle by following the steps below 1 Open the controller box on the back of the machine open the Fax unit when the Fax unit is installed remove the 1 screw 1 and then detach the toner container removing tool 2 2 Disconnect the 1 connector 1 remove the 3 screws 2 and then remove the toner container dr...

Page 28: ... on the right side of the small door for replacing a toner bottle and then lift up the object as shown in the photo below This unlocks the ratchet and enables the small door to be manually opened Then turn the toner bottle in a counterclockwise direction and perform the step 3 again 4 When the toner bottle is detached draw it out and replace it with the correct toner bottle 5 Reassemble the parts ...

Page 29: ...used to install the hopper unit Bk or due to the wrong order in which the screws are installed e Distortion of the unit due to the wrong order in which the screws are installed in the hopper unit Y M C f Contamination of the rotation detection sensor g Failure in the stirring screw drive motor i e DC motor Service work Different measures should be taken depending on the location of the cause Make ...

Page 30: ...n off the main power switch and check the four locations as to whether the connector for the stirring supply motor is disconnected as well as breaking of wire Photo A shows the connector for Bk and B shows the connector for Y M C In order to check the connector for Y M C the developing high voltage unit 1 needs to be removed a 3 If loosening of the connector is found reinsert the connector If any ...

Page 31: ...rn off the main power switch remove the rear cover and check whether the harness tie wrap for yellow is not pinched in the gap between the toner supply pipe a and the metal plate b of the developing drive unit If it is not easily seen remove the flywheel 1 c Clogging of toner in the toner supply pipe leading to the developing assembly c 1 From the main body remove the hopper unit of a color releva...

Page 32: ...e location Normally the work is performed on the hopper unit with the supply inlet oriented as shown in a in the photo below c 4 If the clogging is severe and no effect is seen after cleaning replace the hopper unit Bk FM3 4715 000 Y M C FM3 4716 000 c 5 Install the parts If the symptom is not reproduced the work is completed If the symptom is reproduced check for other factors ...

Page 33: ...ed twice to improve distortion of the unit Make sure either of the following combinations is applied If a wrong screw is installed change the screw to the one that fits in the shape of the installation area The screw of the latest version Ver 3 FS2 9012 and the shape of the installation area Lot No Z05027 or later The screw of Ver 2 FS5 9216 and the shape of the installation area Lot No Z00454 to ...

Page 34: ... inscribed in the portion of the hopper unit as shown below d 3 Install the hopper unit Bk to the main body When installing the hopper unit Bk make sure that 3 bosses a are fitted securely to prevent distortion of the unit Install the screws in the order of 1 to 3 as indicated below ...

Page 35: ...m or greater If the protruded length is less than 37 5 mm attach the link shaft sheet FC0 2320 000 to the rear end of each link shaft by referring to the FAQ titled as E025 0xC0 Small door not opened e 1 Remove the hopper unit Y M C from the main body e 2 Reinstall the hopper unit Y M C Here be sure to install the screws in the order of 1 to 4 as indicated below to prevent distortion of the unit e...

Page 36: ...e careful not to turn the hopper unit upside down as much as possible and remove 1 screw 1 Prepare the new rotation detection sensor WG8 5848 000 Then replace the old rotation detection sensor with the new one f 3 Install the parts If the symptom is not reproduced the work is completed If the symptom is reproduced check for other factors ...

Page 37: ... 9573 000 HOPPER DRIVER PCB ASSEMBLY FM3 4715 000 HOPPER UNIT Bk FM3 4716 000 HOPPER UNIT Y M C FC0 2320 000 LINK SHAFT SHEET WG8 5848 000 PHOTO INTERRUPTER GP1A173LCS0F FK2 7893 000 DC MOTOR Symptom E025 0x10 appears because of failure in bottle attachment and detachment operation and home position detection signal Symptom E025 0x10 occurred E025 0x10 Toner cap position sensor time out error x 1 ...

Page 38: ... out the cable 2 is not broken the connector of the hopper driver PCB 3 is securely fitted Insert the connectors once again if necessary 4 If the drive motor does not run even though each part has no problem when they are checked in step 3 replace the drive motor Bk FK2 7875 000 C M Y FK2 7893 000 If the replacement improves the symptom the work is completed a When the drive motor runs Check if th...

Page 39: ...ched Turn the tool until a clicking sound is heard Reference After the shaft 2 retreats and comes up again the toner bottle is detached and then the small door 3 opens a 4 When all the toner bottles have been detached remove the hopper unit If the release holder shift cam HP sensor is badly soiled replace the release holder shift cam HP sensor Refer to step b Removing the ...

Page 40: ...it Bk b 1 Open the front cover Remove the toner container Bk and the ITB unit b 2 Open the process unit inner cover and remove the process unit C Caution After removing the process unit do not expose the photosensitive drum to direct light To block the light either cover the photosensitive drum protection sheet or wrap it with paper 5 sheets or more Do not place the process unit or the photosensit...

Page 41: ...ew 1 to detach the waste toner container b 6 Use a flat blade screwdriver 1 to release the claw 2 and remove the hook 3 After detaching the handle cover 4 remove the 2 screws 5 and detach the right lower cover 3 6 b 7 Remove the 2 screws 1 and detach the right middle cover 2 ...

Page 42: ...wheel 2 b 9 Release the cables from 1 edge saddle 2 and the 2 wire saddles 3 and disconnect the 4 connectors from the PCB b 10 Remove the 2 screws 1 and tilt the PCB Mount to the front b 11 Remove the 2 screws 1 and detach the drum drive unit Bk 2 ...

Page 43: ...opper plates A of the right and left hooks of the process unit inner cover to the end faces B of the hinge shaft holder at the right and left sides on the main body If the process unit inner cover is pushed to the rear side without keeping the levers horizontally the 2 stopper plates A of the hooks run over the inside of the hinge shaft holder at the right and left sides on the main body which may...

Page 44: ...n of the arrow and tighten the screw 3 respectively 7 Push in the drum drive unit Bk all the way to the rear and tighten the 2 screws b 12 Remove the 4 screws 1 and detach the duct 2 b 13 Remove the 2 screws 1 and detach the gear cover 2 b 14 Remove the 2 wire saddles 1 and the 2 relay connectors 2 ...

Page 45: ...rs and the process unit inner cover at a 90 degree angle 3 While keeping the levers horizontally push the process unit inner cover to the rear side Then push on the 2 stopper plates A of the right and left hooks of the process unit inner cover to the end faces B of the hinge shaft holder at the right and left sides of the main body If the process unit inner cover is pushed to the rear side without...

Page 46: ...y to lock 5 Install the front inner handle cover L 1 and the front inner handle cover R 2 in the direction of the arrow and tighten the screw respectively 6 Push in the drum drive unit C all the way to the rear and tighten the 2 screws b 16 Remove 1 screw 1 and 1 boss 2 Pull out the hopper shield 3 to remove it while opening the top b 17 Remove the 5 wire saddles 1 6 harness guides 2 4 connectors ...

Page 47: ...ng wires 2 b 19 Remove the 2 screws 1 1 wire saddle 2 and 1 connector 3 Detach the high voltage PCB box 4 and temporarily place it on the controller box b 20 Remove the 4 wire saddles 1 1 edge saddle 2 and 3 relay connectors 3 to detach the harness ...

Page 48: ...the 2 screws 1 and 1 projection 2 to detach the fan 3 b 22 Remove the screw 1 Remove the rail cover front 2 and the spring 3 while pressing the rail cover front 2 to prevent the spring from dropping inside the machine ...

Page 49: ...47 b 23 Remove the 2 screws 1 1 stepped screw 2 and 1 hook 3 to detach the hopper unit Bk 4 ...

Page 50: ...d Fit teeth A of the rail cover rear 1 and teeth B of the gear 2 together and then push in the rail cover rear until it stops Reference The photo shows the position of the black developing assembly pressure lever a 2 With the toner mouth a rotated until it pushes against the stop be sure that the 3 bosses 2 and 1 hook 3 of the hopper unit Bk 1 are fully inserted before tightening the screws in the...

Page 51: ... mouth has been pushed in until it stops check that the line A on the pipe of the hopper unit Bk and the line B on the toner supply mouth are aligned with each other b 24 Remove the 3 screws of the hopper unit Bk to detach the plate of the gear 2 ...

Page 52: ...the harness from the 7 wire saddles b 26 Remove the 3 screws 1 b 27 Remove the E ring 1 gear 2 parallel pins 3 bearing 4 and large drive shaft 5 b 28 Remove the gear 1 and bearing 2 Remove the small drive shaft 3 from the hopper plate 4 ...

Page 53: ...el pins Remove the one way gear unit 1 and 50T gear 2 to check them b 30 If the one way gear has a crack prepare a new type 18T one way gear FU6 0584 000 with increased strength and replace the old one with the new type Photo A is a new type whereas B is an old type b 31 Assemble the parts in reverse order from step b 29 to b 1 ...

Page 54: ...he front cover to remove the toner container Y M C Bk and the ITB unit c 2 Remove the 2 hinge pins 1 to detach the front upper cover 2 c 3 Remove the 4 screws 1 2 claws 2 and 3 projections 3 Remove the toner container replacement unit inner cover 4 ...

Page 55: ...sensitive drum protection sheet or wrap it with paper 5 sheets or more Do not place the process unit or the photosensitive drum in any place where they will be subject to direct sunlight such as near the window etc Do not store them in any place where they will be subject to high or low temperatures and high or low humidity or the location where the temperature and the humid will change rapidly Do...

Page 56: ...er 1 to release the claw 2 and hook 3 After detaching the handle cover 4 remove the 2 screws 5 and right lower cover 3 6 c 9 Remove the 2 screws 1 to detach the right middle cover 2 c 10 Remove the 3 screws 1 to detach the fly wheel 2 When the drum drive unit Y and M are removed the fly wheel does not need to be removed ...

Page 57: ...nd disconnect the 4 connectors from the PCB When the drum drive unit Y and M are removed this work is not required c 12 Remove the 2 screws 1 and tilt the PCB mount to the front When the drum drive unit Y and M are removed tilting the PCB mount to the front is not required ...

Page 58: ... 2 screws 1 to detach the drum drive unit Bk 2 When the drum drive unit Y and M are removed this work is not required c 14 Remove the 4 screws 1 to detach the duct 2 c 15 Remove the 2 screws 1 to detach the gear cover 2 ...

Page 59: ...nectors 2 The photo shows the location of the drum drive unit C Follow the same steps to work on the drum drive unit Y M as well c 17 Remove the 2 screws 1 to detach the drum drive unit C Follow the same steps to work on the drum drive unit Y M as well ...

Page 60: ...d the boss 2 Pull out the hopper shield 3 to detach it while opening the top c 19 Remove the 5 wire saddles 1 6 harness guides 2 and 4 connectors 3 to remove the harness c 20 Remove the 2 screws 1 to detach the 4 grounding wires 2 ...

Page 61: ...rews 1 the wire saddles 2 and the connector 3 Detach the high voltage PCB box 4 and temporarily place it on the controller box c 22 Remove the 4 wire saddles 1 the edge saddle 2 and 3 relay connectors 3 to detach the harness ...

Page 62: ...he 2 screws 1 and the projection 2 to detach the fan 3 c 24 Remove the screw 1 Remove the rail cover front 2 and the spring 3 while pressing the rail cover front 2 to prevent the spring from dropping inside the machine ...

Page 63: ...ollowing procedure to install the toner supply mouth pointing upward 1 Check that the black developing assembly pressure lever is pulled Fit teeth A of the rail cover rear 1 and teeth B of the gear 2 together and then push in the rail cover rear until it stops Reference The photo shows the location of the black developing assembly pressure lever a ...

Page 64: ...ted before tightening the screws in the order of 4 5 and 6 Reference To ensure that the toner supply mouth has been pushed in until it stops check that the line A on the pipe of the hopper unit Bk and the line B on the toner supply mouth are aligned with each other c 26 Remove the 2 screws 1 and 1 boss 2 Pull out of the hopper shield 3 while opening the top ...

Page 65: ...63 c 27 Remove the 3 connectors 1 and 1 wire saddle 2 c 28 Remove the 5 screws 1 to detach the developing drive unit Y M C 2 c 29 Remove the rail cover rear 1 ...

Page 66: ...ling the rail cover rear 1 fit teeth A of the rail cover rear 1 and teeth B of the gear 2 together and then push in the rail cover rear until it stops c 30 Remove the 4 connectors 1 and 8 wire saddles 2 to detach the harness ...

Page 67: ...pinch the harness when closing the controller box 3 Remove the 2 screws 4 of the hopper unit Y M C c 32 Open the controller box again and temporarily place the high voltage PCB on the controller box c 33 Remove the 2 screws 1 4 bosses 2 and 1 hook 3 Release the 4 harnesses of the high voltage PCB and detach the hopper unit Y M C ...

Page 68: ...dy 2 Push in the shaft at the upper left of the hopper tray unit all the way to the rear until it stops and the check that the remained shaft length is 37 5 mm or more If not reinstallation is required because the hopper unit Y M C is not contact with the host machine s rear side plate c 34 Remove the connector 1 connected to the color of the hopper unit to be removed Remove the cable 2 from the w...

Page 69: ...67 c 35 The hopper unit in each color is secured with 2 screws Remove the 2 screws corresponding to each Cyan C Magenta M Yellow Y hopper unit to detach the one ...

Page 70: ... check them c 37 If the one way gear has a crack prepare a new type 18T one way gear FU6 0584 000 with increased strength and replace the old one with the new type Photo A is a new type whereas B is an old type c 38 Assemble the parts in reverse order from step c 36 to c 1 Symptom E025 0x20 due to the small door left open and no detection of the toner insertion entrance cover sensor ...

Page 71: ...all door is open make sure that the toner bottle is inserted correctly and close the small door 2 Turn off on the main power switch 3 If the error occurs even with the small door closed proceed to step 4 If the machine is started normally the work is completed here 4 Turn off the main power switch remove 2 hinge pins 1 and remove the front upper cover 2 5 Remove 4 screws 1 2 claws 2 and 3 protrusi...

Page 72: ...F Symptom E025 0xC0 Small door not opened Symptom E025 0xC0 occurred E025 0xC0 Error in Toner Insertion Inlet Cover Sensor x 1 Y 2 M 3 C 4 Bk Cause It is considered that the cause is either of the following three a Distortion of the sensor support plate and the open close detect flag installation area Due to the distortion of the sensor support plate and the open close detect flag installation are...

Page 73: ...easures a Distortion of the sensor support plate and the open close detect flag installation area a 1 Clear the error via service mode and turn off the main power switch a 2 Open the front upper cover Check the installed conditions of the sensor support plate 1 and the open close detect flag 2 Also check whether distortion is found in the parts 1 and 2 If any failure is found fix it a 3 Turn on th...

Page 74: ...ling the toner container replacement unit inner cover 2 be careful not to allow it to interfere with the toner insertion inlet cover sensor 1 It may damage the sensor b 4 Measure the protruded length a of the link shaft 1 in a color station where the small door cannot be opened Make sure that the protruded length a is 37 5 mm or greater ...

Page 75: ... Caution Be sure to attach the link shaft sheet so as not to allow it to stick out from the link shaft b 6 Reinsert the link shaft to the main body When the link shaft is inserted it may be caught somewhere partway Be sure to ensure to insert the link shaft to the rear side while manipulating the tip of the link shaft Indicated by c are the locations where the link shaft is often caught ...

Page 76: ...placement unit inner cover is removed Thus be sure to check all of the stations b 7 Install the parts by reversing the procedure from step b 3 and turn on the main power switch If the symptom is not reproduced the work is completed c Damage on the toner insertion inlet cover sensor c 1 Clear the error via Service mode and turn off the main power switch c 2 Remove 2 hinge pins 1 and remove the fron...

Page 77: ... the sensor again c 4 Replace the toner insertion inlet cover sensor WG8 5848 000 of the relevant color c 5 Install the parts by reversing the procedure from step c 3 and turn on the main power switch If the symptom is not reproduced the work is completed Replacement parts WG8 5783 PHOTO INTERRUPTER GP1A173LCS0F FC0 2320 LINK SHAFT SHEET WG8 5848 PHOTO INTERRUPTER GP1A173LCS0F ...

Page 78: ...M 3 C 4 Bk E025 0xb0 Unable to detect the Release Holder Shift Cam HP Sensor status when closing the toner cap so that open and close status of the toner cap is unable to be judged x 1 Y 2 M 3 C 4 Bk Cause The above symptom may occur due to smearing with toner defect disconnected wire harness defective PCB of the Release Holder Shift Cam HP Sensor The photo A shows the Release Holder Shift Cam HP ...

Page 79: ...ttle attachment and detachment operation and home position detection signal Procedure b Removing the Hopper Unit Bk and c Removing the hopper unit Y M C Replacement part WG8 5848 Release Holder Shift Cam HP Sensor Jam Main Body Symptom 0101 0102 jam code owing to the slack of the lifter wire TP11 249 Symptom On the devices of the serial numbers before the following earlier than those in the below ...

Page 80: ...50001 Cause If the right or left deck in which the certain amount of paper is loaded is pulled out the lifter plate would descend swiftly and the lifter wire 1 that drives the lifter plate may become slack The photos show the back side of the left deck The photo A shows the state in good order and B the state of slack lifter wire a In the state with slack lifter wire if paper is loaded into the ri...

Page 81: ... symptom Service work Prepare the countermeasure part below that prevents the slack of the lifter wire to attach to the deck have had the symptom above The following is the number of the parts required per one deck FC6 3764 000 the damper holder 1 pcs FC1 3975 020 the leaf spring 1 pcs FC1 3976 000 the brake pad 2 pcs XD1 1105 239 the washer 1 pcs XA9 0732 010 RS screw 1 pcs 1 Pull out the right o...

Page 82: ...ront cover of the right or left deck 5 Make some test copies to confirm if the jam would not occur Additional parts FC6 3764 000 HOLDER DAMPER 1 pcs FC1 3975 020 SPRING LEAF 1 pcs FC1 3976 000 PAD BRAKE PA 2 pcs XD1 1105 239 WASHER COP 1 pcs XA9 0732 010 SCREW RS M4 1 pcs Symptom 0101 Jam code on machines having DCON earlier than Ver 62 02 Symptom ...

Page 83: ... AU HKF50033 iR ADV C7065 PRO 120V G HVH00546 iR ADV C9065 PRO 230V AU HKG50023 iR ADV C7055 120V US HJZ53307 iR ADV C7065 230V AU HKH50229 iR ADV C7055 PRO 120V G HVJ00570 iR ADV C7055 230V AU HKK50322 Cause DCON earlier than Ver 62 02 had a problem in which large variation in torque caused rotation failure when the pickup motor started to rotate at the time of the first sheet of paper being pick...

Page 84: ...rred 020F Fixing Wrap Sensor Delay Jam Cause The exchange flapper arm 2 that operates the exchange flapper delivery flapper 1 was chipped off and thus could not operate the exchange flapper correctly which caused a paper jam Fig A shows the state in which the flapper operates correctly while Fig B shows the state in which the flapper stops in the middle of paper feed path ...

Page 85: ...e In the new type of the exchange flapper 1 the metal plate 2 having high slippery quality is added to the surface in contact with the exchange flapper arm to prevent chip off of the arm The photo A shows the old type and the photo B shows the new type 1 Pull out the fixing feed unit 1 the left deck and the cassettes 3 and 4 and then remove 2 screws 2 ...

Page 86: ... left low cover the left upper cover and the left middle cover 3 Open the delivery unit 1 and remove 1 screw 2 and the connector cover 3 4 Disconnect the connector 2 and remove the reuse band 1 and the delivery unit 3 ...

Page 87: ...it 1 remove the harnesses from the 2 wire saddles 3 and the 1 edge saddle 4 Furthermore remove 6 screws to let the 2 hooks 5 escape and then remove the reverse unit 6 Disconnect the 1 connector 1 remove 2 screws 2 and then remove the cover 3 from the reverse unit ...

Page 88: ...ector 1 remove 2 screws 2 and then remove the exchange flapper unit 3 8 Remove the 2 e rings 1 and then replace the exchange flapper 2 A is the new type of the exchange flapper and grease was already applied to the metal plate a ...

Page 89: ...that the solenoid pin 1 is completely pulled in the arrow direction check that the gap a between the exchange flapper 2 and the metal plate guide 3 is 0 5mm Regarding the method for checking the gap there is no problem if the JIS standard thickness gauge 4 with the length of 150mm and thickness of 0 5mm can be inserted as shown in the picture below ...

Page 90: ...t the gap a becomes 0 5mm in a state that the solenoid pin 1 is pulled in the arrow direction and then attach the screw 6 12 Attach the parts by following the steps 6 or later in the reverse order 13 Perform a test of two sided copy to check that Jam does not occur Replaced Parts FC8 2573 EXCHANGE FLAPPER ARM FM0 3014 EXCHANGE FLAPPER ...

Page 91: ...r delay jam 0047 Read sensor 1 delay jam 0049 Read sensor 2 delay jam Model Destination Serial Duplex Color Image Reader Unit A1 UL GDD57026 Duplex Color Image Reader Unit A1 EUR GDF54895 Duplex Color Image Reader Unit A1 Others GDJ50559 Caution When removed accordion or folded bent jammed originals the symptom occurred due to the turned up sheet 2 of the registration guide 1 Field Remedy Prepare ...

Page 92: ...ation guide in order to replace the old parts with them by following the below procedure The pictures below show the old type A and new type B of the registration guide The pictures below show the old type C and new type D of the paper feed guide 1 Remove the front cover 1 and the rear cover 2 2 Unscrew the 2 screws 1 to remove the left side cover 2 ...

Page 93: ...91 3 Detach the reuse band 1 and the connector 2 4 Detach the E ring 1 attached on the front side of the feeder cover and the Open Close cover stopper 1 2 ...

Page 94: ...r cover and the feeder cover 6 Open the open close guide lower 1 and unscrew the 2 screws 2 to remove the registration inner guide 3 7 Unscrew the 2 screws 1 to detach the registration guide 2 Caution When attaching parts attach the new type of the registration guide ...

Page 95: ...93 8 Unscrew the 2 screws 1 to detach the Paper feed guide assembly 2 2 9 Detach the plastic E ring attached to the shaft of the Paper feed guide assembly 1 with fingers 10 Unscrew the 2 screws 1 ...

Page 96: ...ace 12 Reassemble the parts removed in the reverse order from the step 10 Replacement Parts FL2 9670 GUIDE REGISTRATION FL2 9671 GUIDE PAPER FEED Symptom 0002 0003 0004 Jam Code Multi feed due to originals having low separation performance Duplex Color Image Reader A1 Description When originals were fed 0002 0003 0004 Jam multi feed jam occurred 0002 Post separation sensor 3 stationary jam 0003 De...

Page 97: ...que limiter is required which has further improved separation performance Field Remedy In order to support such paper having low separation performance prepare the special torque limiter FE3 4556 000 that has improved separation performance Then replace the torque limiter according to the following steps Note that this torque limiter is set up for service exclusive use and has the black mark 1 Ope...

Page 98: ...96 3 Remove 2 resin rings 1 and 2 bushings 2 to remove the pickup roller unit 3 4 Remove 2 screws 1 to remove the pickup guide lower 2 5 Remove 2 screws 1 to remove the separation roller unit 2 ...

Page 99: ... which is too strong Thus prepare the red marked torque limiter FC8 5907 000 and the arm sensing sheet set FM4 9078 000 and proceed to step 9 The blue marked torque limiter FC7 2494 000 having low separation performance is fitted on the feeder with a serial number earlier than the following serial numbers Be sure to prepare the red marked torque limiter Serial Color Image Reader A1 INCH AB GDA0006...

Page 100: ...e the inner cover 1 12 Using a ruler 1 as shown in the photo measure the distance c between top a of the pre separation plate 2 and the original b A shows the positions of the pre separation plate 2 and the original b before the original pickup tray is lifted B shows the positions of the pre separation plate 2 the original b and the ruler 1 after the original pickup tray is lifted ...

Page 101: ... Sheet A 1 c is from 1 5 to 3mm Arm Sensing Sheet B 2 c is over 3mm No need to add Arm Sensing Sheet Caution The arm sensing sheet A comes with the arm sensing sheet B as the arm sensing sheet set FM4 9078 000 14 Remove 2 springs 1 15 Remove 2 resin rings 1 and 2 bushings 2 to remove the pickup roller unit 3 ...

Page 102: ...urface sensor flag so as to fit it to the arm sensing sheet attachment reference lines a 17 Remove 2 screws 1 to remove the pickup guide lower 2 18 Remove 2 screws 1 to remove the separation roller unit 2 19 Remove the separation roller 1 and the roller shaft 2 ...

Page 103: ...Loosen the screw fixed with the red adhesive move the marked line a in the direction d by 0 5 scale mark of the adjustment plate c and fix the screw again 22 At step 8 a if original feed fault occurs remove the black marked torque limiter FE3 4556 000 and install the red marked torque limiter FC8 5907 000 ...

Page 104: ...o the feeding roller pressure was uneven Staple Finisher A1 Booklet Finisher A1 G Description Jam code 1121 is not in the book The last sheet jams when going into the upper or lower tray of the Finisher It does not jam when paper is delivered to the Finisher top tray Field Remedy Found that the upper entrance guide pressure was uneven The operator side was touching but the non operator side was sl...

Page 105: ...on Intermittent jam codes 1121 1012 and 1011 were observed after installing the machine 1121 Stationary jam at Inlet sensor S101 1012 Delay jam at Feed path senor S102 1011 Delay jam at Inlet sensor S101 Field Remedy In this case adjusting the Curl Correction for each drawer resolved the jam codes Press Settings Registration Adjustment Maintenance Adjust Action Correct Curl for Each Paper Drawer T...

Page 106: ...environment where the paper is stored the condition of the paper such as moisture in the paper may differ If the condition of the paper is different than usual you can adjust the curl correction level of each paper source individually for a better result Correct Curl for Each Paper Drawer can be adjusted if the finisher is attached Symptom 112F Jam Code when Making Multiple Copies due to foreign m...

Page 107: ...r unit from moving all the way back causing the jam The push pin tack was removed from the gripper track to resolve the issue Booklet Staple Finisher B1 Symptom 1124 Jam Code due to operation failure of the swing arm Booklet Staple Finisher B1 Symptom In Booklet Staple Finisher B1 with a serial number earlier than those shown below 1124 Jam may occur upon printing when both of the following condit...

Page 108: ...e swing guide upon printing the swing guide opens At this time the swing arm 2 allows the swing roller 1 to move upward by about 2 5 mm The swing arm may have poor slidability causing slow upward movement of the swing roller 1 Accordingly the paper 3 to be delivered is caught in the swing roller 1 resulting in the symptom ...

Page 109: ...n the portion a of the gear located below the tray 1 Pulling the flathead driver toward the front move the tray 1 so that the tray becomes lower than the grate shaped upper guide For the position of the grate shaped upper guide see the photo shown at the next step 4 4 Remove 5 screws 1 to remove the grate shaped upper guide 2 ...

Page 110: ...mount equivalent to a grain of rice to each portion a against which the swing arm slides 6 Reassemble the parts by reversing the procedure from step 4 7 Make test copies to check that no jam or the like occurs Additional part FY9 6005 000 GREASE SUPER LUBE ...

Page 111: ...f the finisher Please perform the curl adjustment via the Paper Type Management Settings in User Mode Symptom 1011 jam code due to the stuck sensor flag Booklet Staple Finisher B1 Symptom 1011 jam may occur on the Booklet Staple Finisher B1 with the serial number before the following 1011 jam Inlet sensor delay jam Model Serial Number Staple Finisher B1 FKU02748 Booklet Finisher B1 FLG02362 Cause ...

Page 112: ...m and the like would not occur Replacement part FC5 3688 010 DAMPER ENTRANCE SENSOR ARM Symptom 1121 1011 Jam Codes resolved with adjusting the Curl Correction for each drawer Staple Booklet Finisher B1 Description Intermittent jam codes 1121 and 1011 were observed after installing the machine 1121 Stationary jam at Inlet sensor PI103 1011 Delay jam at Inlet sensor PI1031 Field Remedy In this case...

Page 113: ...lue in Adjustment Maintenance from the Additional Functions screen to 0 Depending on the environment where the paper is stored the condition of the paper such as moisture in the paper may differ If the condition of the paper is different than usual you can adjust the curl correction level of each paper source individually for a better result Correct Curl for Each Paper Drawer can be adjusted if th...

Page 114: ...n after being pressed by the Tray 1 2 or the Tray 2 3 resulting in 110F Jam Several occurrences of 112F Jam result in E540 8002 E542 8002 Field Remedy Follow the procedure below to attach 1 sheet of the newly setup Sheet 4Y3 3015 000 to the tray cover upper the tray cover lower respectively 2 sheets are required per finisher 1 Move the Tray 1 2 the Tray 2 3 of the finisher upward to remove the 10 ...

Page 115: ...d Lower Guide 5 avoiding the interference of the output pressing section a while lifting the Tray 2 3 3 Move the latch 6 located at the bottom of the tray to the right side to release the clutch 4 Lower the Tray 1 2 and the Tray 2 3 ...

Page 116: ...e Refer to the chart below for the push on standards b 6 Make sure that the paper surface sensor flag is detected by the sensor by lifting lowering the Tray 1 the Tray 2 A indicates that the flag is not detected by the sensor while B indicates the flag is detected by the sensor 7 Reassemble the finisher in reverse order from Step 2 4Y3 3015 SHEET ...

Page 117: ... and stacking consecutively Modl STAPLE Finisher A1 UL FKB50500 STAPLE Finisher A1 EU O FKM50234 STAPLE Finisher A1 CN GKT50008 BOOKLET Finisher A1 UL FKW50611 BOOKLET Finisher A1 EU O FKZ50529 BOOKLET Finisher A1 CN GKU50000 Cause While the finisher is in operation the gripper arm assembly 2 inside the dispose assembly 1 picks up the stack of delivered sheets and carries them At this time dependi...

Page 118: ...ing and the gripper open close lever with the level tensioner unit A shows a tension spring which is assembled in a direction in which a large load is applied to the tension spring while B shows a tension spring assembled in a direction in which less load is applied 1 Remove the dispose assembly 1 from the finisher main body and loosen the two screws 3 in the gripper arm assembly 2 There is no nee...

Page 119: ...ly to move it to the position a Then remove the gripper arm assembly Caution Before removing the gripper arm assembly be careful not to extend the tension spring FU8 2166 4 Be sure not to lose the tension spring since it is to be used again ...

Page 120: ...pg 118 3 Remove the two screws 3 loosened in step 2 4 Remove the two E rings 5 and pull out the two pins 6 5 Disassemble the gripper arm assembly and replace the portion b with the level tensioner unit ...

Page 121: ...dle stitch due to the broken tension spring Booklet Finisher A1 Description Poor paper alignment while printing booklet in saddle stitch occurred Cause As the tension spring 2 of the edge stopper unit 1 is broken the balance between upper lower stopper is lost and then paper does not stop at the proper position The photo shown below is the broken tension spring 2 ...

Page 122: ...low 1 Open the front cover of the finisher and pull out the saddle unit 1 about 20cm 2 Pull out auxiliary caster 1 toward the direction indicated with an arrow and pull out the saddle unit toward the direction indicated with an arrow 3 Unlock the stopper 1 of the rail to pull it out about 5cm ...

Page 123: ...crew 3 remove the cable guide 1 from the saddle unit to pull out the saddle unit even more 5 Remove the 4 screws 3 and 1 knob 2 remove the saddle inside cover lower 1 6 Remove the 6 screws 2 and remove the saddle stitcher controller PCB cover 1 ...

Page 124: ...pg 122 7 Remove the 12 connectors 3 to remove the cable 1 form the cable guide 2 8 Remove the 2 connectors 1 and remove the calbe from the 3 wire saddles 2 and from the 3 edge saddles 3 ...

Page 125: ... the 1 connector 2 to remove the cable from the 1 wire saddle 1 10 Remove the 4 screws 2 to remove thrust unit 1 11 Remove the 4 connectors 2 remove the 7 wire saddle 3 remove the 1 reuse band 4 to remove the cable 1 ...

Page 126: ... 124 12 Remove the 2 screw 2 to remove the edge stopper unit 1 13 Check the tension spring 1 and replace the broken spring 14 To attach the tension spring 1 hook the spring on a and then put on the hook b ...

Page 127: ... 1 is twisted surplus stress will be generated to damage the spring 15 Install in the reverse order from the step of 12 Replacement part FU8 2270 SPRING TENSION Color displacement TP11 128a TP10 161d Color Flow Chart Symptom Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets ...

Page 128: ...LTR plain paper into the cassette 1 2 In Service Mode Mode List COPIER Option FNC SW INTROT T Change the value to 0 Default value 1 Range of setting 0 to 3 3 In Service Mode Mode List COPIER TEST PG PG PICK and enter 1 to press OK 4 In Service Mode Mode List COPIER TEST PG PG QTY and enter 5 to press OK 5 In Service Mode Mode List COPIER TEST PG TYPE and enter 32 to press OK 6 Press Start on the c...

Page 129: ...ll pages refer to Fixed displacement in any color of YMCK occurs on all pages If fixed displacement in Bk occurs in a large quantity of print job refer to Fixed displacement in Bk occurs in a large quantity of print job If large color displacement suddenly occurs in the horizontal scanning direction refer to Large color displacement suddenly occurs in the horizontal scanning direction If fluctuati...

Page 130: ...isplacement may also occur because of changes in outside air temperature temperature increase inside machine machine relocation Field Remedy Assuming that the previous measure against mottled blank on image thin ITB increased ITB tension decreased primary transfer roller pressure has been already implemented and the system software has been upgraded to ver 70 09 DCON ver 66 05 or later attach and ...

Page 131: ...fixing feed unit 2 7 Hold the handle 1 to pull out the ITB unit 2 Caution Be careful not to touch the ITB with fingers or damage it otherwise failure may occur in the output image 8 Be sure that the ITB pressure release lever is in horizontal position released state to put the ITB unit ...

Page 132: ...t displacement error E075 occurs 9 Secure the ITB unit 1 with the 2 screws 2 and then turn the ITB pressure release lever 3 in the direction of the arrow to apply pressure Caution If pressure is applied to the ITB unit without tightening the screws the ITB may be damaged 10 Put the fixing feed unit back in the host machine 11 Fit the ITB inner middle cover 1 on the 2 hooks 3 and then secure the co...

Page 133: ...ed displacement in any color of YMCK occurs on all pages refer to Fixed displacement in any color of YMCK occurs on all pages If fixed displacement in Bk occurs in a large quantity of print job refer to Fixed displacement in Bk occurs in a large quantity of print job If color displacement in the horizontal scanning direction occurs only on the first to 4th sheets refer to Color displacement in the...

Page 134: ...g that the previous measure against mottled blank on image thin ITB increased ITB tension decreased primary transfer roller pressure has been already implemented and the system software has been upgraded to Ver 70 09 DCON Ver 66 05 or later clean the sensor or the encoder of the Drum Drive Unit Bk or replace the Drum Drive Unit Bk FM1 B788 000 following the steps below 1 Turn OFF the main power SW...

Page 135: ... sure to place the Primary Charging Assembly in such a way that its surface with the grid 1 facing up and also be sure not to touch the surface of the grid otherwise failure may occur in the output image 7 Remove the Pre transfer Charging Assembly 8 Remove the Drum Unit Bk Caution Be sure not to touch the surface of the photosensitive drum otherwise failure may occur in the output image ...

Page 136: ...he output image Be sure to install the Drum Shaft Cap 1 to a position so that the hole A of the Drum Shaft Cap fits the edge B of the Drum Drive Shaft 2 and at the same time the protrusion C of the Drum Shaft Cap fits the groove D of the Drum Flange When it is out of the position turn the Drum Flange 3 counterclockwise so as to align the position 9 Push in the Black Developing Assembly Pressure Le...

Page 137: ...horizontal position released state to put the ITB Unit back in the machine If the unit is pushed in while the ITB Pressure Release Lever is not in the horizontal position pressure cannot be applied to the ITB Unit even by turning the ITB Pressure Release Lever Operating the machine in this state causes Belt displacement error E075 12 Remove the Box Left Cover and the Box Upper Cover and open the C...

Page 138: ... 2 and 3 screws 3 to remove the Drum Drive Unit Bk 1 15 Remove 2 connectors 1 Remove 1 screw 2 and the Drum Speed Detection Unit 3 16 Remove the contamination at the two locations on the Drum Speed Detection Sensor 1 with the blower brush ...

Page 139: ...r Cover 20 Install the Drum Drive Unit Bk 1 by slightly tightening the 3 screws 3 Then connect the two connectors 2 Caution If the screws are fully tightened here the Drum Drive Unit is installed with pressure being applied to the drum shaft when the drum shaft is fitted to the bearing of the Process Unit Inner Cover at the subsequent step 22 This causes failure in the output image Thus be sure no...

Page 140: ...n 1 screw 3 for each cover 23 Install the flywheel 1 with 3 screws 2 24 Press the Drum Drive Unit Bk 1 against the rear plate While rotating the flywheel to align it with the screw holes fully tighten 3 screws 2 25 Remove the Front Inner Handle Left Cover and the Front Inner Handle Right Cover Open the Process Unit Inner Cover and remove the Drum Cap installed at step 21 ...

Page 141: ...mproved even by performing the above cleaning and replacement check other factors Replaced Part FM1 B788 DRUM DRIVE ASSEMBLY BLACK Reference If the above remedy does not improve the color displacement refer to the following FAQ If fixed displacement in any color of YMCK occurs on all pages refer to Fixed displacement in any color of YMCK occurs on all pages If fixed displacement in Bk occurs in a ...

Page 142: ...ine relocation Field Remedy Assuming that the previous measure against mottled blank on image thin ITB increased ITB tension decreased primary transfer roller pressure has been already implemented and the system software has been upgraded to Ver 70 09 DCON Ver 66 05 or later follow the steps below to clean the sensor or the encoder of the Drum Drive Unit which causes color displacement or replace ...

Page 143: ...the ITB Unit Caution Be careful not to touch the ITB with fingers or damage it otherwise failure may occur in the output image Be sure that the ITB Pressure Release Lever is in the horizontal position released state to put the ITB Unit back in the machine If the unit is pushed in while the ITB Pressure Release Lever is not in the horizontal position pressure cannot be applied to the ITB Unit even ...

Page 144: ...ee the two hooks 3 to remove the Waste Toner Container Cover 1 9 2 Lower the claw 2 Remove the Handle Cover 1 while freeing the Hook 3 9 3 Remove the Right Lower Cover 3 and the Right Middle Cover 9 4 Unscrew the three screws 2 to remove the flywheel 1 10 Follow the steps below only for Magenta and Cyan Go to step 12 for Yellow 10 1 Unscrew the three screw RS 2 and the screw Tapping 3 to remove th...

Page 145: ...e the Relay Connector 1 2 3 of the Drum Drive Unit which has the color displacement symptom For Yellow remove the Wire Saddle 4 at the same time 1 4 are Yellow 2 is Magenta and 3 is Cyan 13 Remove 3 screws 2 and the Drum Drive Unit 1 Caution When removing the Drum Drive Unit Cyan loosen the Drum Drive Unit in the counterclockwise direction taking care not to hit it against the PCB Mounting Base ...

Page 146: ...ns on the Drum Speed Detection Sensor 1 with the blower brush 16 Clean the both surfaces of the disk shaped encoder 1 with alcohol Caution Be sure not to bend the encoder when cleaning it 17 Install the Drum Speed Detection Unit to the Drum Drive Unit with a screw Then connect the two connectors 18 Open the Process Unit Inner Cover ...

Page 147: ... bearing of the Process Unit Inner Cover at the subsequent step 20 This causes failure in the output image Thus be sure not to fully tighten the screws 20 Close the Process Unit Inner Cover Install the Front Inner Handle Left Cover 1 and the Front Inner Handle Right Cover 2 in the direction of the arrows and tighten one screw 3 for each cover 21 Push the Drum Drive Unit 1 against the Rear Plate an...

Page 148: ...ot improved even by performing the above cleaning and replacement check other factors Replaced Part FM0 0866 DRUM DRIVE ASS Y Y M C Reference If the above remedy does not improve the color displacement refer to the following FAQ If fixed displacement in any color of YMCK occurs on all pages refer to Fixed displacement in any color of YMCK occurs on all pages If fixed displacement in Bk occurs in a...

Page 149: ...er were taken and the system software was upgraded to Ver 70 09 DCON Ver 66 05 or later 1 In Service Mode Mode List COPIER Adjust FEED ADJ TBLT SPD set 4 The setting range is 8 to 8 Increasing the setting value by 1 increases the speed of the ITB by 0 025 Default value 0 Caution By changing the setting value to 4 the leading edge margin becomes small and the magnification in the vertical scanning ...

Page 150: ...ess OK 7 In Service Mode Mode List COPIER TEST PG PG QTY enter 20 and press OK 8 Press Start on the Control Panel and check if color displacement has been improved on 20 printed samples If the symptom has been improved the work is completed If no improvement is made set the value back to 0 in Service Mode Mode List COPIER Adjust FEED ADJ TBLT SPD Reference If the above remedy does not improve the ...

Page 151: ...Especially with Bk because the mechanism of Bk is different from those of the rest of the colors Y M C the level of the displacement of the laser irradiated position for Bk became higher than those for the other colors so that the color displacement of Bk appeared Reference Color displacement may also occur because of changes in outside air temperature machine relocation Field Remedy Perform the f...

Page 152: ...pages If color displacement in the horizontal scanning direction occurs only on the first to 4th sheets refer to Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets If large color displacement suddenly occurs in the horizontal scanning direction refer to Large color displacement suddenly occurs in the horizontal scanning direction If fluctuating displacem...

Page 153: ...rear direction 2 In Service Mode LEVEL2 Mode List COPIER Option CUSTOM and check that bit2 of DEV SP2 is 0 Default value 0 If the value is 1 return it to 0 and turn the main power switch OFF ON 3 In Service Mode Mode List COPIER Function INSTALL INIT ITB and adjust the ITB neutral position 4 Settings Registration Adjustment Maintenance Adjust Image Quality Auto Correct Color Mismatch press Start 5...

Page 154: ...ccurs in the horizontal scanning direction If fluctuating displacement in any color of YMC occurs in the vertical scanning direction Fluctuating displacement in any color of YMC occurs in the vertical scanning direction If fluctuating displacement in Bk occurs in the vertical scanning direction refer to Fluctuating displacement in Bk occurs in the vertical scanning direction If large displacement ...

Page 155: ...easing ITB tension decreasing pressure of the primary transfer roller were taken and the system software was upgraded to Ver 70 09 DCON Ver 66 05 or later 1 Go to Service Mode Mode List COPIER Function INSTALL and execute INIT ITB to adjust the ITB neutral position 2 Settings Registration Adjustment Maintenance Adjust Image Quality Auto Correct Color Mismatch press Start 3 Load 5 or more sheets of...

Page 156: ...ative value in case of color displacement against other color toward the rear side and change it to a positive value in case of color displacement against other color toward the front side If C is displaced against other color by 1mm toward the rear side for example enter 50 in REG H C Default value 0 1 is the paper feed direction A 2 Perform the steps 3 to 7 Check color displacement and perform t...

Page 157: ...ge quantity of print job If color displacement in the horizontal scanning direction occurs only on the first to 4th sheets refer to Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets If large color displacement suddenly occurs in the horizontal scanning direction refer to Large color displacement suddenly occurs in the horizontal scanning direction If fl...

Page 158: ...mbly Open Close Switch Lever Mounting position failure of Fixing Feeder Assembly Open Close Switch Holder Thermistor temperature difference error Fixing Main Thermistor connection error circuit failure of Fixing Subthermistor 1 2 Pressure Sub Thermistor 1 2 connection error circuit abnormality Fixing Feed Drawer connection error Pressure Belt displacement failure Full displacement of the Pressure ...

Page 159: ... times or more and then go to step 4 c If Terminal deformation is found on the Fixing Assembly Drawer Connector side Main Body side replace the FIXING DRAWER CABLE according to FIXING DRAWER CABLE Replacement Procedure attached to this Technical Publication and available for download from e Support 4 Insert the Fixing Feeder Assembly on Main Body and turn Main Power Supply Switch on 5 Test the dev...

Page 160: ... Fixing Feeder Assembly and check the Fixing Feeder Assembly Open Close Switch Photo A shows the skewed position Incorrect Photo B shows the proper position Correct Fixing Feeder AssemblyOpen Close Switch Holder A Incorrect B Correct 2 Boss c In case the Fixing Feeder Assembly Open Close Switch is mounted incorrectly Lever A 2 B Lever 1 1 A B ...

Page 161: ...er Assembly Open Close Switch is appropriate go to C DC CONTROLLER I F PCB ASS Y replacement work d 1 For E004 0205 0501 0502 or E006 go to C DC CONTROLLER I F PCB ASSY FM3 9571 010 replacement work d 2 For E007 9902 replace Fixing Feeder Driver PCB Assembly FM3 9575 010 C DC CONTROLLER I F PCB ASS Y FM3 9571 010 replacement work 1 Disconnect the Reader Power Supply Cable and remove the Box Cover ...

Page 162: ...ocedure attached to this Technical Publication and available for download from e Support SERVICE PARTS Description Part Number Fig 1 Old CABLE FIXING DRAWER FM4 1282 000 812 New 2 Old CABLE MAIN FIXING DRAWER FM4 1378 000 110 New 3 Old INTERLOCK SWITCH UNIT FM3 4952 000 105 New 4 Old DC CONTROLLER I F PCB ASS Y FM3 9571 000 931 New DC CONTROLLER I F PCB ASS Y FM3 9571 010 5 Old FIXING FEEDER DRIVE...

Page 163: ...ow Depressurize the Toner Bottle by Pressing the Lock Shaft on the Cap Toner scattering or in rush may occur when opening the toner bottle inside the copier possibly causing sensors to become dirty The cam HP sensor repeats detection due to dirt on the sensor which causes toner overflow The cam HP Sensor should detect OFF when opening the cap however due to toner scattering this sensor mistakenly ...

Page 164: ...ttle in the upright position Lightly tap the bottle on the table top once or twice from a height of 2 3 inches to gather the toner at the bottom Then stand the bottle in the upright position INSERT THE TONER BOTTLE INSIDE THE CLEAR PLASTIC BAG THAT IS SUPPLIED WITH THE TONER BOTTLE SECURE THE UPPER END OF THE BAG AS SHOWN ABOVE IF THE BAG IS OPEN ON BOTH ENDS BEFORE VENTING THE BOTTLE FEALURE TO U...

Page 165: ... not use a sharp object as this may puncture the plastic bag The sound of air leaking out of the bottle may or may not be heard In the case that a small amount of toner escapes from the bottle and soils the inside of the bag and the toner bottle discard the plastic bag and wipe clean the toner bottle before reinserting the bottle in the cardboard box 1 On the bottle Position Left lower side of col...

Page 166: ...ual Box Position Near the genuine label New Products Red mark With countermeasure Red mark Red Circular Marker Black Circular Marker In the event that toner is not marked as shown above execute the Toner Bottle Venting Procedure as depicted on pages 2 and 3 of this Technical Publication Once depressurized internal pressure will not go up again at high altitude NOTE 10A13YN ...

Page 167: ...sengage repeatedly Toner flows into the Hopper s mechanical structure preventing proper operation Black Toner Hopper THE REMAINDER OF THIS TECHNICAL PUBLICATION APPLIES EXCLUSIVELY TO THE FOLLOWING ENGINES imageRUNNER ADVANCE C7055 C7065 C9065 PRO AND C9075 PRO B A C Y M C hopper D E F Y M C Hopper After inserting a new toner bottle the following errors may occur E025 0X10 HP sensor of the Toner B...

Page 168: ...r scattering outside the Hopper See page 5 E025 0402 Due to drive load of the Black Hopper Assembly E025 0402 error may occur according to the installation position of the Black Hopper Assembly FM3 4715 E025 0402 Bk Block supply time out error Detected by the sensors A D According to the installation state of the Black Hopper Assembly FM3 4715 stress is applied to the Black Hopper Assembly and dis...

Page 169: ...field Older Type Newer Type New Stepped Screw FS2 9012 000 Positioning boss New elongated hole on the plate Raised Stepped Screw location New Stepped Screw FS2 9012 000 must be used with the newer Type Black Hopper Old Stepped Screw FS5 9216 020 1 location Positioning boss 1 location POSITION 1 POSITION 1 ...

Page 170: ...lly elongated hole to prevent abnormal stress from being applied to the Black Hopper The Black Hopper alignment is enhanced by using one Stepped Screw only on the left side of the assembly as shown above Service Work If E025 0402 occurs or if replacing the Black Hopper Assembly FM3 4715 due to some other reason please perform the following operation Servicing work for both older style Hopper and n...

Page 171: ... 2 Older Type Hopper Detach and attach the Black Hopper Assembly Step 1 Remove the 3 screws 1 2 and 3 and detach the unit Step 2 When attaching the unit tighten the screws 1 2 and 3 in this order after fitting the Elongated Hole 4 to the Boss properly at 4 locations Note This figure shows the older Type Hopper 1 3 4 2 Toner Supply Shutter INCORRECT CORRECT The old type Stepped Screw M4X6 FS5 9216 ...

Page 172: ... Step 2 Check the Stepped Screw 1 If FS5 9216 020 is mistakenly in place at position 1 replace it with FS2 9012 000 Step 3 When attaching the unit tighten the screws 1 2 and 3 in this order after fitting the Elongated Hole 4 at 4 locations to the Boss appropriately Inspect the Hopper Motor Connector for damage for proper seating and for pinched wires 2 4 3 1 Toner Supply Shutter ...

Page 173: ...er cleaning all sensors replace the sensors A through F WG8 5848 000 of the color involved Each Hopper Y M C BK contains 3 sensors for a total of 12 sensors The parts numbers are the same WG8 5848 000 Method of cleaning the sensors A through F Bk hopper Step1 Vacuum out the Hopper thoroughly to prevent toner spill and soiling of the work area Turn the Hopper over remove the screw 1 disconnect the ...

Page 174: ...n so that toner or dirt does not get into the slit opening 6 at the light emitting surface 3 and the light receiving surface 4 If foreign material becomes lodged into the slits the sensor may malfunction Y M C Hopper When detaching the Yellow Hopper remove the screws Y 1 Y 2 as seen on top photo on the next page and then detach the Hopper After detaching the Hopper of the affected color remove the...

Page 175: ...e Support Filename TP10 123b pdf Date 06 19 13 Page 13 of 15 CYAN YELLOW W MAGENTA C 1 C 2 M 2 M 1 Y 2 Y 1 Y M C hopper D E F E D Y M C Hoppers ...

Page 176: ...M2 2 FS2 9012 000 is installed in Position 1 as indicated in page 7 and step 2 on page 10 Description Part Number Qty Compatibility Fig No 1 Old N A N A N A N A 622 New HOPPER ASSEMBLY BLACK FM3 4715 000 1 2 Old SCREW STEPPED M4X6 FS5 9216 020 1 No No New SCREW STEPPED M2 2 FS2 9012 000 1 3 Old N A N A N A N A 621 New HOPPER ASSEMBLY COLOR FM3 4716 000 3 4 Old N A N A N A N A 621 622 New PHOTO INT...

Page 177: ...0 Series and new additional information TP10 123b pdf This Technical Publication has been revised to add a new NOTE in page 14 OLD TYPE HOPPER NEW TYPE HOPPER FMZ00500 00788 GNE10000 10126 GNE00500 00710 GNE30000 FNE00501 00507 GNQ10011 10336 GNQ00500 00744 GNQ30000 GNQ10000 10010 GQG10016 10393 FPG00500 00961 GQG30000 GQG00500 01009 GPP10064 10323 GQG10000 10015 GPP30000 FNW00505 00508 GPP00500 0...

Page 178: ...GNE00712 GNE09999 GNE10000 GNE10126 GNE10127 GNE19999 GNE30000 GNE30050 GNE30051 or higher All HJW Serial Numbers imageRUNNER ADVANCE C9065PRO FNE00500 FNE00647 FNE00648 or higher GNQ00500 GNQ00745 GNQ00746 GNQ09999 GNQ10000 GNQ10336 GNQ10337 GNQ19999 GNQ30000 GNQ30049 GNQ30050 or higher All HJX Serial Numbers imageRUNNER ADVANCE C7065 FNW00500 FNW00509 FNW00510 or higher GPP00500 GPP01011 GPP0101...

Page 179: ...r Mount Assembly DETAILS The following shape change has been made for the Color Hopper Assembly The emboss serving as a locator for the Color Hopper Assembly on the engine has been changed from 8 5mm in length 1 on the old assembly A to 11 5mm 2 on the new assembly B This change is to improve the unit s location accuracy and ensure proper seating At the same time a cut off was added to the harness...

Page 180: ...list on pages 1 2 and 3 TP13 135b pdf This Technical Publication has been revised to reflect additions to the Serial Number List on page 2 and part grouping on page 3 It is not advisable to replace an old style Color Hopper Assembly or Color Hopper Mount Assembly with a new type on a machine that requires the old style The same holds true when dealing with a new style to old style replacement scen...

Page 181: ... right 1 1K Paper Deck and is higher than the maximum capacity of the paper deck one of the following may occur 1 The lifting plate may be skewed which allows the paper pick up roller at the paper pick up assembly This failure causes the paper pick up roller not to reach the stack of paper causing a jam to occur a Jam code 0101 Delay jam at the right deck pick up sensor b Jam code 0102 Delay jam a...

Page 182: ...osens A the wire 2 pulling the paper lifter plate up and down by means of the transmission shaft 3 To minimize these occurrences a damper XH9 0148 000 4 is being added to apply brake force to the paper lifting plate This will allow the lifting plate to lower slowly and evenly As the installation of the damper may take over one 1 hour a simple brake FC1 3796 000 5 can be installed as a temporary me...

Page 183: ...ling the damper or the brake please refer to the procedure for the part you wish to install Procedure for Installing the Brake 1 Remove the front cover of the paper deck assembly 2 Attach the PA brake pads FC1 3796 000 2 and the leaf spring FC1 3975 000 3 to the front end of the transmission shaft 1 3 Attach the cop washer 5 to the damper holder 4 with a piece of tape ...

Page 184: ... Assembly using the RS screw 6 5 Re install the front cover of the paper deck that was removed in Step 1 Procedure for Installing the Damper 1 Remove the 1 1K Paper Deck from the main body 2 Remove the front cover of the 1 1K Paper Deck 3 Remove the four 4 screws D and remove the front shaft support 10 and the rear shaft support 11 ...

Page 185: ...5 Replace the old transmission shaft A with the the new type FC8 2530 000 6 6 Install the new transmission shaft taking care to install the bearing 13 and e ring 7 in order for both front and rear sides When winding the deck lifting plate wire around the front and rear lift pulleys be careful to match the direction of the windings NOTE ...

Page 186: ...n Step 6 are probably out of phase If this is the case take out the transmission shaft and deck lifting plate wire and ensure the windings are correctly installed 9 Install and secure the oil damper XH9 0148 000 3 with two 2 PH2x4 screws XA1 1200 407 4 onto the damper holder 1 Do not use much force when installing the oil damper Ensure the oil damper is secured by hand tightening If the oil damper...

Page 187: ... the transmission shaft 6 11 After installing the damper holder move the transmission shaft in the direction from front to rear to check for play If there is no play suspect an installation error and perform the following a If the damper holder 1 rides on the sheet metal C reinstall the damper holder b If the gear on the oil damper does not mesh with the 27Z gear 2 reinstall the damper holder and ...

Page 188: ...5 Old New Screw RS M4 XA9 0732 000 1 6 Old New Shaft Transmission FC8 2530 000 1 7 Old New Ring E XD9 0137 000 7 8 Old New Pin Parallel XD9 0289 000 4 9 Old Lube Super Lube Grease 85g FY9 6005 000 1 New 10 Old New Spring Leaf FC1 3975 000 1 11 Old New Pad Brake PA FC1 3976 000 1 12 Old New Washer Cop XD1 1105 239 1 13 Old 1 1K Right Paper Deck Ass y FM3 9829 000 1 New FM3 9829 010 14 Old 1 1K Left...

Page 189: ...GDD57025 imagePRESS 1100 Series Color Image Reader L1 GGR00001 to GGR00436 DVF00001 and on imageRUNNER ADVANCE 6000 8000 Series Duplex Color Image Reader Unit C1 HUE00001 to HUE37630 GAL00001 and on GAQ00001 and on VarioPrint DP Line Duplex Color Image Reader Unit D1 HUY00001 to HUY01234 GENERAL This Technical Publication describes the countermeasure against DADF Jam Codes 0045 0047 0049 THIS TECH...

Page 190: ... first page registration sensor 0047 Jam Delay of the first page read 1 sensor 0049 Jam Delay of the first page read 2 sensor When removing accordion pleated paper jams or folded paper jams in the DADF sheet 2 in Registration Guide 1 may become flipped up Figure 1 As a result when re scanning the originals after jam removal the originals may collide with the flipped up part leading to 0045 0047 00...

Page 191: ...ion the shape of the Paper Feed Guide Figure 3 is changed in conjunction with the change of the Registration Guide Field In the event the symptom described above occurs replace both the Registration Guide FL2 9670 000 and Paper Feed Guide FL2 9671 000 with the new type Be sure to replace both parts at the same time Please reference the associated document Countermeasure Parts Replacement pdf for d...

Page 192: ... 12 2012 Page 4 of 4 SERVICE PARTS Description Part Number P C Page Figure Number Key Number 1 Old New Guide Paper Feed FL2 9671 000 2 6 A42 8 2 Old Guide Registration FL2 9665 000 2 34 A12 28 New Guide Registration FL2 9670 000 2 34 A12 28 ...

Page 193: ...n describes a systematic approach to minimizing color displacement in both the main and sub scanning directions DETAILS Color displacement may occur for one of the following reasons 1 The ITB meanders from the front side to rear side during printing 2 Uneven rotation speed of the ITB 3 Thermal expansion of the Laser Scanner Assembly due to a temperature increase inside the engine Should color disp...

Page 194: ...hecks in order 1 Check the ITB Cleaning Assembly a Remove the ITB Assembly b Check whether the Cleaning Blade Assembly is properly mounted This is accomplished by checking the front and rear bosses 1 for alignment c Remove the Cleaning Blade Assembly and check to see that the blade 2 is evenly coated with Tospearl lubricant See Technical Publication TP10 162 pdf for details on proper lubrication o...

Page 195: ...and details on page 1 and an update to the SERVICING section on pages 2 and 3 To see examples of Color Displacment reference Color Displacemente Image Samples pdf which can be found with this Technical Publication on e Support NOTE To see examples of Color Displacment reference Color Displacemente Image Samples pdf which can be found with this Technical Publication on e Support NOTE THIS TECHNICAL...

Page 196: ...lacement levels of each color with reference to Bk visual adjustment 1 Position adjustment for main scan Adjustment items REG H Y REG H M REG H C Adjustment range 128 to 128 Adjustment resolution per 0 02mm 1200dpi per pixel Adjustment direction rear of the copier front of the copier Color displacement occurs in main scan or sub scan direction Sub scanning Main scanning Symptom Large color displac...

Page 197: ...isplacement in sub scanning direction Suddenly occurs during continuous jobs Sub scanning direction Main scanning direction 3rd sheet 2nd sheet 1st sheet Color displacement varies in sub scanning direction in multiple sheets during continuous jobs Color displacement changes in a manner that the order of YMCK is switched ...

Page 198: ...et 2nd sheet 3rd sheet 4th sheet 8th sheet 9th sheet 2nd sheet 3rd sheet 4th sheet 5th sheet Paper feed direction 6th sheet Color displacement varies in main scanning direction in multiple sheets during continuous jobs Color displacement changes in a manner that the order of YMCK is switched Main scanning direction Sub scanning direction ...

Page 199: ...olor displacement due to temperature increase in the machine Fixed clolor displacement in main or sub scanning direction in multiple sheets during continuous jobs Color displacement is noticeable especially between YMC and K Paper feed direction Main scanning direction Sub scanning direction ...

Page 200: ...NER ADVANCE C5051 C5045 C5035 C5030 copiers Canon USA is not responsible to provide previously released versions of System Software and it is recommended to archive them on your company server Only the latest System Software version is posted on the Canon e Support website A Fiery Patch 1 19Q9Q0 has been released for the imagePASS B1 TP11 035 pdf in order to fix a jam issue that is reported at the...

Page 201: ...PTL AP v55 09 Sdict v30 01 J TTS v4 01 JEFIG ASR v4 01 Media v5 02 WebDAV v50 44 Web Browser v50 12 S LNG v61 01 BCT v0 58 G3 Fax Board AE1 v2 05 HDD v06 18 Key v3 03 Key v3 03 CA Staple Booklet Finisher C1 v11 01 Stacker v7 01 Saddle External 2 3 Hole Puncher B1 EXP_B1 v5 01 Controller DL Tool Inner Finisher A1 v13 02 Service Support Tool v4 33Ez e Support Service Support Tool Manual v4 33Ez e Su...

Page 202: ...ccordance with the Export Administration Regulations of the U S Department of Commerce and other U S laws and regulations controlling exports from the United States DETAILS The following changes occur when upgrading the System of the imageRUNNER ADVANCE C5051 C5045 C5035 C5030 copiers from v56 01 03 to v60 39 03 V2 No Description 1 New function The following service mode item has been added which ...

Page 203: ...ON 12 Modification of a field claim Modification of an error where some characters or images cannot be output in PDF direct printing 13 Modification of a field claim Modification of an error where postscript file can t be printed 14 Modification of a field claim Modification of an error where i FAX data can t be received 15 Modification of a field claim Modification of an error which occurs in a s...

Page 204: ...when Start is pressed after selecting Clean Feeder Please Note When upgrading the imageRUNNER ADVANCE C5051 C5045 C5035 C5030 from v56 01 03 to v60 39 02 V2 the Language must also be upgraded to v60 39 The following changes occur when upgrading the DCON of the imageRUNNER ADVANCE C5051 C5045 C5035 C5030 copiers from v61 02 to v63 01 No Description 1 Modification of an Error As a measure to prevent...

Page 205: ...d to the drum potential In order to let the device show the proper drum life it is now possible for the pre exposure LED to have the conventional light quantity during the drum film thickness detection Change of the default value for the light quantity of pre exposure LED Service Mode Lv2 COPIER ADJUST EXP LED PR EXP Y M C K Default value Before change 11 After change 1 No change is made to the de...

Page 206: ... replaced the device displays the correct value Service mode item used to turn OFF ON the pre exposure function Service Mode LV2 COPIER ADJUST EXP LED PR EXP x x Y M C K OFF 0 ON 11 2 The adjustment range of the LED light quantity for pre exposure is changed The adjustment range of the LED light quantity for pre exposure has changed to address the fogging at the rear end of images 2 Specification ...

Page 207: ...2 02 the default value of service mode has been changed Service Mode Lv2 COPIER ADJUST EXP LED PR EXP Y M C K Default value Before change 11 After change 1 The combination use of S LNG v61 01 or later and DCON v62 02 or later is required The following changes occur when upgrading the Stacker of the Staple Finisher C1 Booklet Finisher C1 from v10 05 to v11 01 No Description 1 Modification of a fiel...

Page 208: ...egarding file Transmissions exceptions for File and Printer Sharing with SMB FTP Server with FTP need to be enabled in Windows firewall Enabling Windows Firewall exception registration How to set a Open Start Control Panel b Open System and Security c Open Allow a program through Windows Firewall d Press Change settings e Check the checkbox of File and Printer Sharing for SMB transmission and FTP ...

Page 209: ...rading to system software v51 01 or higher Procedure to be followed at version upgrading 1 On UI check if the settings of items written in 1 and 2 below the settings that are cleared at version upgrading have been changed from the default values 2 If the settings have been changed take notes of the new settings 3 Upgrading system software to v51 01 or higher 4 On UI enter the settings you got in S...

Page 210: ...xecute MN CONT Clear 5 Restore the backup data Remote UI Management Settings Data Management Import Export 6 Re set re registrate the data 7 Referring to the printout enter the Settings Registration setting values again If the user has generated added their own encryption key certificate CA certificate ask the user to re install them If the version is downgraded to a special version for reasons of...

Page 211: ...conds more than in other modes 14 Devices which have the following combination of software installed cannot be upgraded from CDS When upgrading such devices use the Service Support Tool SST or USB System Software v40 xx MEAP v38 xx System Software v40 xx MEAP v41 xx FIRMWARE Canon U S A uses the following abbreviations when listing languages that are supported by a specific version of the System S...

Page 212: ...nsor status when opening the toner cap so that open and close status of the toner cap is unable to be judged x 1 Y 2 M 3 C 4 Bk Unable to detect the Release Holder Shift Cam HP Sensor status when closing the toner cap so that open and close status of the toner cap is unable to be judged x 1 Y 2 M 3 C 4 Bk E025 0xC0 Error in Toner Insertion Inlet Cover Sensor x 1 Y 2 M 3 C 4 Bk On the next page are...

Page 213: ... and C9065S PRO have Color toner bottles 1 with a short neck and a Black toner bottle 2 with a long neck iR ADV C9075 PRO C9075S PRO C9280 PRO Series The iR ADV C7065 and C7055 have Color toner bottles 2 with a long neck and a Black toner bottle 1 with a short neck iR ADV C7065 Series C7200 Series For procedures on troubleshooting for E025 0100 0200 0300 and 0400 please refer to E025 0100_to_0400_...

Page 214: ...E025_Servicing_Procedures zip E025_Servicing_Procedures zip can be found with this Technical Publication on the e Support website E025 0x10 This sub code refers to the connector of the drive motor on the Hopper Assembly The cause for this sub code may be due to the drive motor slipping out of position being broken have a failure or the connector on the Hopper Driver PCB may not be secure This may ...

Page 215: ...ve wire harness to the Release Holder Shift Cam HP Sensor B If this occurs cleaning or replacement of the Release Holder Shift Cam HP Sensor WG8 5848 000 may be required For procedures on troubleshooting for E025 0xA0 0xB0 please refer to E025 0xC0_Servicing Procedures pdf which is contained within E025_Servicing_Procedures zip E025_Servicing_Procedures zip can be found with this Technical Publica...

Page 216: ...Due to shock applied by opening closing of the front upper cover the toner insertion inlet cover sensor is damaged and is stuck to the ON side For procedures on troubleshooting for E025 0xC0 please refer to E025 0xC0_Servicing Procedures pdf which is contained within E025_Servicing_Procedures zip E025_Servicing_Procedures zip can be found with this Technical Publication on the e Support website SE...

Page 217: ...0 3 Old Link Shaft Sheet FC0 2320 000 102 New 4 Old Photo Interrupter WG8 5848 000 622 New 5 Old DC Motor FK2 7893 000 622 New Parts associated with E025 0x10 iR ADV C9075PRO C9065PRO C7065 C7055 C9075S PRO C9065S PRO Description Part Number Figure Number 1 Old Gear 18T FU6 0584 000 620 622 New FL3 8703 000 Parts associated with E025 0x10 iR ADV C9280PRO C9270PRO C7270 C7260 Description Part Numbe...

Page 218: ...pter WG8 5848 000 622 New Parts associated with E025 0xA0 0xB0 Description Part Number Figure Number 1 Old Photo Interrupter WG8 5848 000 622 New Parts associated with E025 0xC0 Description Part Number Figure Number 1 Old Photo Interrupter WG8 5783 00 621 New 2 Old Sheet Link Shaft FC0 2320 000 102 New 3 Old Photo Interrupter WG8 5848 000 622 New ...

Page 219: ...028855 2013 06 11 The procedure for removing the Hopper Unit iR ADVANCE C9075PRO C9065PRO C7065 C7055 C9075S PRO C9065S PRO ...

Page 220: ...ot store them in any place where they will be subject to high or low temperatures and high or low humidity or the location where the temperature and the humid will change rapidly Do not store them in the dusty place or the location which is pervaded with ammonia gas or organic solvent gas 3 Remove the developing assembly Bk primary charging assembly pre primary transfer charging assembly and drum ...

Page 221: ...wheel 2 9 Release the cables from 1 edge saddle 2 and the 2 wire saddles 3 and disconnect the 4 connectors from the PCB 10 Remove the 2 screws 1 and tilt the PCB Mount to the front 11 Remove the 2 screws 1 and detach the drum drive unit Bk 2 BK ...

Page 222: ...o the end faces B of the hinge shaft holder at the right and left sides on the main body If the process unit inner cover is pushed to the rear side without keeping the levers horizontally the 2 stopper plates A of the hooks run over the inside of the hinge shaft holder at the right and left sides on the main body which may cause the release arm inside the process unit inner cover to get damaged 5 ...

Page 223: ...rive unit Bk all the way to the rear and tighten the 2 screws 12 Remove the 4 screws 1 and detach the duct 2 13 Remove the 2 screws 1 and detach the gear cover 2 14 Remove the 2 wire saddles 1 and the 2 relay connectors 2 BK ...

Page 224: ...and the process unit inner cover at a 90 degree angle 3 While keeping the levers horizontally push the process unit inner cover to the rear side Then push on the 2 stopper plates A of the right and left hooks of the process unit inner cover to the end faces B of the hinge shaft holder at the right and left sides of the main body If the process unit inner cover is pushed to the rear side without ke...

Page 225: ...nt inner handle cover L 1 and the front inner handle cover R 2 in the direction of the arrow and tighten the screw respectively 6 Push in the drum drive unit C all the way to the rear and tighten the 2 screws 16 Remove 1 screw 1 and 1 boss 2 Pull out the hopper shield 3 to remove it while opening the top 17 Remove the 5 wire saddles 1 6 harness guides 2 4 connectors 3 and detach the harness 18 Rem...

Page 226: ...roller box 20 Remove the 4 wire saddles 1 1 edge saddle 2 and 3 relay connectors 3 to detach the harness 21 Remove the 2 screws 1 and 1 projection 2 to detach the fan 3 22 Remove the screw 1 Remove the rail cover front 2 and the spring 3 while pressing the rail cover front 2 to prevent the spring from dropping inside the machine BK ...

Page 227: ...uth pointing upward 1 Check that the black developing assembly pressure lever is pulled Fit teeth A of the rail cover rear 1 and teeth B of the gear 2 together and then push in the rail cover rear until it stops 2 With the toner mouth a rotated until it pushes against the stop be sure that the 3 bosses 2 and 1 hook 3 of the hopper unit Bk 1 are fully inserted before tightening the screws in the or...

Page 228: ...ner supply mouth has been pushed in until it stops check that the line A on the pipe of the hopper unit Bk and the line B on the toner supply mouth are aligned with each other 24 Assemble the parts in reverse order from step 23 to 1 BK ...

Page 229: ...tion When installing the toner container replacement unit inner cover 1 be careful that the 4 toner insertion entrance cover sensors 2 and grounds on the upper part of the sensor may interfere each other to damage 4 Open the process unit inner cover to remove the process unit Y M C Caution After removing the process unit do not expose the photosensitive drum to direct light To block the light eith...

Page 230: ...dly Do not store them in the dusty place or the location which is pervaded with ammonia gas or organic solvent gas 5 Remove the developing assembly Bk primary charging assembly pre primary transfer charging assembly and drum unit Bk 6 Open the controller box 7 Remove the screw 1 to detach the waste toner container 8 Use a flat blade screwdriver 1 to release the claw 2 and hook 3 After detaching th...

Page 231: ...11 Release the cables from the edge saddle 2 and 2 wire saddles 3 and disconnect the 4 connectors from the PCB When the drum drive unit Y and M are removed this work is not required 12 Remove the 2 screws 1 and tilt the PCB mount to the front When the drum drive unit Y and M are removed tilting the PCB mount to the front is not required YMC ...

Page 232: ...2 screws 1 to detach the drum drive unit Bk 2 When the drum drive unit Y and M are removed this work is not required 14 Remove the 4 screws 1 to detach the duct 2 15 Remove the 2 screws 1 to detach the gear cover 2 YMC ...

Page 233: ...rive unit C Follow the same steps to work on the drum drive unit Y M as well 17 Remove the 2 screws 1 to detach the drum drive unit C Follow the same steps to work on the drum drive unit Y M as well 18 Remove the screw 1 and the boss 2 Pull out the hopper shield 3 to detach it while opening the top YMC ...

Page 234: ...emove the 2 screws 1 to detach the 4 grounding wires 2 21 Remove the 2 screws 1 the wire saddles 2 and the connector 3 Detach the high voltage PCB box 4 and temporarily place it on the controller box 22 Remove the 4 wire saddles 1 the edge saddle 2 and 3 relay connectors 3 to detach the harness YMC ...

Page 235: ...he fan 3 24 Remove the screw 1 Remove the rail cover front 2 and the spring 3 while pressing the rail cover front 2 to prevent the spring from dropping inside the machine 25 Remove the 2 screws 1 1 stepped screw 2 and 1 hook 3 to detach the hopper unit Bk 4 YMC ...

Page 236: ... then push in the rail cover rear until it stops 2 With the toner mouth a rotated and held until it pushes against the stop be sure that the 3 bosses 2 and 1 hook 3 of the hopper unit Bk 1 are fully inserted before tightening the screws in the order of 4 5 and 6 Reference To ensure that the toner supply mouth has been pushed in until it stops check that the line A on the pipe of the hopper unit Bk...

Page 237: ...ws 1 and 1 boss 2 Pull out of the hopper shield 3 while opening the top 27 Remove the 3 connectors 1 and 1 wire saddle 2 28 Remove the 5 screws 1 to detach the developing drive unit Y M C 2 29 Remove the rail cover rear 1 YMC ...

Page 238: ...in the rail cover rear until it stops 30 Remove the 4 connectors 1 and 8 wire saddles 2 to detach the harness 31 Put the high voltage PCB 1 back to the original position and put the harness 2 inside the host machine Be careful not to pinch the harness when closing the controller box 3 Remove the 2 screws 4 of the hopper unit Y M C YMC ...

Page 239: ...that no gap is found at the main body s rear side plate 1 Install the hopper unit Y M C with 2 screws aligning the position with the hook and 4 bosses on the main body 2 Push in the shaft at the upper left of the hopper tray unit all the way to the rear until it stops and the check that the remained shaft length is 37 5 mm or more If not reinstallation is required because the hopper unit Y M C is ...

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