Last update 04/27/2018
Page 1: ...Last update 04 27 2018 ...
Page 2: ...rst Call Fix Rate Uptime MCBC Mean Copies Between Calls Customer Satisfaction How to use This document was developed by Canon USA Engineering Services and Solutions to perform consistent effective and efficient maintenance on all Canon products FCFR MCBV Uptime Parts Cost Visits Labor Implementation of the Preventative Maintenance Procedure ...
Page 3: ...s 5 Consumable Part Counters Prepare Consumable and Durable Parts 6 Service Modes ITB Belt Position disp_misc ITB POS Firmware Version Event History Part Counters Service Mode Settings iR ADV C3530i C3525i series Advanced Maintenance Guide 1 Understand the machine s current condition jams and error needed consumable parts before visiting EM call or PM Call 2 Prepare all consumable parts that excee...
Page 4: ... the machine matches the serial number that you are dispatched to Point If the serial number is incorrect and there is more than one machine at the account that is down please notify dispatch Perform COM TEST 1 Check the ADS and make sure the Monitor symbol is indicated 2 If the Monitor symbol is indicated execute COM TEST If not do not execute COM TEST COPIER Function INSTALL COM TEST If COM TEST...
Page 5: ...test version on e support Point The latest firm contains following major countermeasure Check Service history If Snapshot tool was used successfully skip steps C5 through C8 1 Check ERR JAM history Address all Error and Jams Check COPIER DISPLAY ERR COPIER DISPLAY JAM 1 min Visual Check 1 min Visual Check If Snapshot tool was used successfully skip steps C5 through C8 Check System Software Version...
Page 6: ...C4 SP RL C3 C4 PU RL DF COPIER COUNTER DRBL 2 DF PU RL DF SP RL DF SP PD DF FD RL Check the other durable counters Reset the counters if parts are replaced Check that physical condition of the part matches the counter 1 See the Parts counter COPIER COUNTER DRBL 1 DRBL 2 Point Recommend to replace the following parts over 100 COPIER COUNTER DRBL 1 Replace COPIER COUNTER DRBL 1 COPIER COUNTER DRBL 2...
Page 7: ... at least 5 originals in the ADF Make copies using the following cassette Point Make following jobs 1 Double sided 2 Staple 3 Hole punch If you see the JAM find the cause and fix that issue Check Check Check 1 Cassette 1 2 Cassette 2 3 Cassette 3 4 Cassette 4 5 Bypass tray Perform C10 and C11 at the same time to save time 5 min Check Common Process Before C10 C11 iR ADV C3530i C3525i series Advanc...
Page 8: ... No 5 1 P U Roller unit 2 Sep Roller If the Rollers are under 50 usage cleaning may not be necessary Clean Rollers with lint free paper moistened with water Clean the Glass Platen roller Point 1 Clean the ADF reading Glass and Copy Glass with Oil cleaner FY9 6020 000 2 Clean the Platen Roller with Alcohol Maintenance Process min min min Clean Clean Clean M3 M2 M1 Clean Clean iR ADV C3530i C3525i s...
Page 9: ...y Vertical Rollers Clean the rollers if they were not replaced Clean the rollers using lint free paper with water 1 Cassette Rollers 2 Multi Purpose Tray Rollers 3 Vertical Rollers Maintenance Process min Clean M4 1 2 3 Check iR ADV C3530i C3525i series Advanced Maintenance Guide ...
Page 10: ...ation Patch sensor Unit To see the patch sensor open the shutter 1 and clean the Patch Sensor 2 using the blower 3 After cleaning check that there is no soiling caused by toner on the surface of the sensor If the soiling cannot be removed then while pressing the shutter 1 clean the Patch sensor 2 in the single direction with wet and tightly wrung cotton swab Clean the leading edge 4 of the pre tra...
Page 11: ...IT The parts counter of the fixing unit is automatically cleared when a new fixing unit is detected When FX Unit is cleared FX LW RL FX UP FR FX LW BS are also cleared at the same time Clean the inner Right door area Point Clean the guide plates paper paths for any paper dust or stray toners min Clean Maintenance Process M7 Clean min M8 iR ADV C3530i C3525i series Advanced Maintenance Guide ...
Page 12: ...l 1 Insert the Dustproof Glass Cleaning Tool 1 into the hole 2 and clean the glass by moving it back and forth 2 to 3 times in the A part Do not insert the Dustproof Glass Cleaning Tool upside down min Clean Maintenance Process M9 If you perform work while in Deep Sleep mode or when the power was turned OFF while in Deep Sleep Mode The Primary Transfer Roller will not be disengaged When removing t...
Page 13: ... let the customer order new one and empty the waste toner bottle while on site to prevent a recall Empty waste toner container every service call After emptying the waste toner container clean the waste toner case window FL0 7007 000 Replacing the Waste Toner Container after the preparation warning has been displayed clears the parts counter automatically Parts Counter Copier Counter DRBL 1 WST TN...
Page 14: ...rint samples from the ADF and Copy Glass 1 PG10 2 CA7 If you still find following PCQ check the ADV Topics If you find following PCQ refer this document Test paper Feed Make copies from all Cassette using at least 5 originals in the ADF Make copies from the following cassettes Point Make following jobs 1 Double sided 2 Staple 3 Hole punch If you see the JAM find the cause and fix that issue PCQ Ch...
Page 15: ...tail actions and all part names and part s in the service log for the next visit 3 If you change the service mode value or update the system software make a P Print and keep it with the Service Log and User data list P PRINT 1 Service Log 2 P PRINT 3 min 2 min Fill out P Print Fill out Common Process After C15 iR ADV C3530i C3525i series Advanced Maintenance Guide ...
Page 16: ...re leaving Ask the customer if everything was addressed Do they have the necessary supplies and ask if they are satisfied with your service Address all customer issues with your service manager Ensure they are resolved or addressed whether they are administrative service related or sales oriented 1 min Scan 1 min 1 min Check COM TEST Common Process After C16 C17 iR ADV C3530i C3525i series Advance...
