Canon imageRUNNER ADVANCE C3330 Series, Troubleshooting Manual, Page: 131 / 200

Copier Color | iR-ADV C3330/C3325/C3320 Series |
E514-0002/1C14 Jam code due to incorrect paper width of the
aligning plate of the processing tray unit ( Inner Finisher_G1 )
[Symptom]
In the machines prior to the Countermeasure cut-in serial number in factory described below E514-0002 or 1C14 jam may occur
during the time of copying.
- E514-0002 : Assist Motor error
- 1C14 jam : Retry error jam (Assist Motor error)
[Cause]
There are 2 types of causes for the above-mentioned symptom.
<< Cause 1>>
Adjustment failure of the front alignment plate and the rear alignment plate at the time of assembling causes the above-mentioned
symptom.
It occurs when the number of printing paper is small (1-2 sheets).
1) If the distance [a] between the front alignment plate [1] and the rear alignment plate [2] is narrower than the paper width, printing
paper [3] gets resistance.
2) Printing paper [1] cannot be delivered due to the resistance to the printing paper [1] affected by the alignment plate [2], and
the assist claw [3] that is operating delivering slips under the printing paper.
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