Canon imageRUNNER ADVANCE C255 Series, Service Manual, Page: 363 / 987

Flow of Determining the Procedure for Obtaining Logs
Flow of determining the procedure for obtaining logs
Check the following flow to determine the procedure for obtaining logs according to the type of problem.
<DEBUG SRAM PCB ASSY Board: Required>
<DEBUG SRAM PCB ASSY Board: Not required>
Does the problem
repeat restart?
Does the problem
cause the Control Panel
to be locked?
Is the problem related
to the sleep mode?
Is the problem still
occurring or just finished
occurring?
See Case D of the "Procedure
for Obtaining Logs"
See Case B of the "Procedure for Obtaining Logs"
See Case C of the "Procedure for Obtaining Logs"
See Case D of the "Procedure for Obtaining Logs"
See Case A of the "Procedure for Obtaining Logs"
Does the problem
repeat restart?
Does the problem
cause the Control Panel
to be locked?
Network packet logs need to be collected
Key operation logs need to be collected
Service call for trouble
When the user's operation such as wrong fax transmission may be the cause of the problem, enable [Store Key Operation Log].
6. Troubleshooting
352