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imageRUNNER ADVANCE C2200 Series Service Guide

imageRUNNER ADVANCE C2200 Series

Service Guide

March 2013

Revision 1

Page 82

3.

Internet Support

a. Canon USA’s e-Support Center Web Site

Canon USA’s Systems and Technical Support Division provides
high-quality e-Support via the Internet,  and is only available for
Canon USA’s Authorized Servicing Dealers.

Canon USA’s e-Support is designed to provide  Systems Engineers
and Technicians access to technical support information via the
Worldwide Web.

The following functions and information can be accessed:

•

Proactive notification of new releases, patches, Technical

Publications, and other information via e-mail message

•

Search for technical solutions with the Integrated Knowledge

Management System through a natural language query

•

Read or download on-line documentation

•

Download patches and their Readme files

•

Download firmware and software drivers

•

Track and modify logged cases

•

Review all open cases

To access e-Support, you must first register for an e-Support ID
Number. To register for an e-Support ID number, go to the Canon
USA’s

e-Support Center Web site

at

button, and follow the instructions. This service is available at no
additional charge to all authorized dealers.

Figure 18 – e-Support: Login Screen

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Summary of Contents for imageRUNNER ADVANCE C2225

Page 1: ...S Se er rv vi ic ce e G Gu ui id de e ...

Page 2: ...ER ADVANCE C2230 C2225 SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGI...

Page 3: ... of Commerce and other U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the I...

Page 4: ... Watermark B1 15 B Universal Send and Fax Options 16 1 Universal Send Advanced Feature Set F1 16 2 Universal Send Security Feature Set D1 16 3 Universal Send Digital User Signature Kit C1 16 4 Super G3 FAX Board AH2 16 5 Super G3 2 nd Line Fax Board AH1 16 6 Remote Fax Kit A1 16 C Connectivity Options 17 1 Web Access Software H1 17 2 Remote Operator s Software Kit B1 17 3 USB Device Port E2 17 4 M...

Page 5: ...re 30 1 imageRUNNER ADVANCE Desktop 30 2 imageRUNNER ADVANCE Quick Printing Tool 30 3 imageWARE Document Server 30 4 imageWARE Scan Manager DS 31 5 eCopy PDF Pro Office 31 B Scan Management Software 32 1 Workflow Composer and Connectors 32 2 Authorized Send 32 3 uniFLOW Scanning 32 4 Cloud Portal for imageRUNNER ADVANCE 32 5 eCopy ShareScan 33 C Print Output Management Software 33 1 Direct Print S...

Page 6: ...ration Management 49 1 DCM Device Configuration Manager 49 2 Device Migration Navigator 49 G LMS License Management System 50 H Content Delivery System Web Site 51 I Recommended System Engineer Requirements 52 J Firmware Upgrades Using the Service Support Tool 53 K Computer Requirements for Downloading Firmware 54 L Hard Disk Drive Handling 54 M Special Tools Solvents and Oils 55 N Consumables 56 ...

Page 7: ...t Technical Support Offerings 75 A Dealer Support Requirements 75 B Canon USA Support Offerings 76 1 Canon USA Technical Support Center 76 2 NAVI 78 3 Internet Support 82 XII Appendix 85 A Specifications 85 B Warranty 99 1 Main Unit Limited Warranty 99 2 GPR 36 Drum Unit Limited Warranty 100 C List of Tables 101 D List of Figures 102 ...

Page 8: ...ure Inter device link functionality enables imageRUNNER ADVANCE C2200 machines with a network connection to connect to other imageRUNNER ADVANCE host models with an Advanced Box This enables the imageRUNNER ADVANCE C2200 machine to act as a client and share the Scan to and Print functions from the Advanced Box of the host imageRUNNER ADVANCE machine Client imageRUNNER ADVANCE C2200 Series machines...

Page 9: ...ort with enhanced authentication for Send Quick startup and high speed RIP new controller Energy Saver LED key and improved handling of originals Remote Auto Shutdown and Weekly Shutdown Timer support Toner signal alarm pre toner low alarm and toner bottle count up alarm Faster firmware upgrade time with the Parallel Update feature Ability to duplicate the same settings on one machine and then ins...

Page 10: ...bond 80 g m2 Paper Drawer 2 Up to 680 sheets 17 lb bond 64 g m2 Up to 550 sheets 20 lb bond 80 g m2 Multi Purpose Tray Up to 100 sheets 20 lb bond 80 g m2 Multiple Copies 1 to 999 sheets Printer Memory 2 GB Hard Disk Drive 160 GB Warm Up Time at a room temp of 68 F 20 C 1 From Power ON Approximately 34 seconds From Sleep Mode Approximately 10 seconds From the Quick Startup Settings for Main Power ...

Page 11: ...ipt Optional with the PS Printer Kit AT1 imagePASS External Not Available Send Universal Send Standard PDF High Compression Standard PDF Advanced Feature Set Optional6 PDF Security Feature Set Optional7 PDF Digital User Signature Optional Fax Single Line Optional w Super G3 FAX Board AH2 2nd Line Optional w Super G3 2nd Line Fax Board AH1 Remote Fax Optional w Remote Fax Kit A1 As client only Netw...

Page 12: ...d are subject to change without notice Table 2 imageRUNNER ADVANCE C2200 Series Box Contents Contents imageRUNNER ADVANCE C2230 C2225 Main Unit Drum Unit Warranty Before Using This Machine Manual Setup Guide Basic Operation Guide e Manual UFR II User Software imageWARE Enterprise Management Console CD AMS Kit Software Manual CD Features of AMS Notice for Envelope Attachment for MP Tray Notice for ...

Page 13: ...e for the most up to date item numbers Table 3 Configuration Item Part Number8 imageRUNNER ADVANCE C2230 with the optional Cassette Feeding Unit AF1 imageRUNNER ADVANCE C22309 5902B002AA imageRUNNER ADVANCE C22259 5903B001AA 8 Part numbers are subject to change without notice 9 Ships standard with one 50 sheet Duplexing Automatic Document Feeder standard UFR II printing one 520 sheet and one 550 s...

Page 14: ...01AA Canon Card Set A2 31 100 4781B002AA Canon Card Set A3 101 200 4781B003AA Canon Card Set A4 201 300 4781B004AA Canon Card Set A5 301 500 4781B005AA Canon Card Set A6 501 1000 4781B006AA ADF Access Handle A1 1095B001AA Braille Label Kit F1 7518A004AA Copy Control Interface Kit A118 3726B001AA Convenience Stapler B1 1727V838 8 Part numbers are subject to change without notice 10 The Cassette Fee...

Page 15: ...A Document Scan Lock Kit B1 3840B007AA iR ADV Security Kit D1 for IEEE 2600 1 Common Criteria Certification Set27 5918B002AA Voice Guidance Kit F228 3681B003AA Voice Operation Kit C228 3682B004AA 8 Part numbers are subject to change without notice 19 The eLAN Electronic License Access Number is delivered via the CNA Canon Network Access Web site 20 Requires the optional Super G3 FAX Board AH2 21 C...

Page 16: ...Device Licenses 3575B373AA Universal Login Manager 10 Device Licenses 3575B374AA MiCard PLUS 3575B353AA imageRUNNER ADVANCE Desktop V3 0 1L with 3 Years Software Maintenance 4140B397AA imageRUNNER ADVANCE Desktop V3 0 5L with 3 Years Software Maintenance 4140B398AA imageRUNNER ADVANCE Desktop V3 0 20L with 3 Years Software Maintenance 4140B399AA imageRUNNER ADVANCE Desktop V3 0 10L NFR32 4140B400A...

Page 17: ...0 20CAL 4143B047AB Client Access License for imageWARE Document Server V2 0 100CAL 4143B048AB Client Access License for imageWARE Document Server V2 0 10CAL NFR 4143B049AB imageWARE Document Server V2 0E 1L with 3 Years Software Maintenance34 4143B039AB imageWARE Document Server V2 0E 1L NFR 4143B045AB imageWARE Document Server 1L with 1 Year Software Maintenance Extension35 7494A696AA imageWARE D...

Page 18: ...BA GPR 36 Magenta Drum Unit 3788B004BA GPR 36 Yellow Drum Unit 3789B004BA GPR 36 Black Toner 3782B003AA GPR 36 Cyan Toner 3783B003AA GPR 36 Magenta Toner 3784B003AA GPR 36 Yellow Toner 3785B003AA Stamp Ink Cartridge C1 1857B001AA Stamp Unit B1 1858B001AA Staple J137 6707A001AC 8 Part numbers are subject to change without notice 37 Used for corner and double stapling only Contains three cartridges ...

Page 19: ...s paper sizes up to 12 x 18 from 16 lb bond to 60 lb cover 60 to 163 g m 2 No support for coated or tab paper or double feed detection Cannot be installed with the Cabinet Type D B Cabinet Type D Used to adjust the height of the device and it provides space to store toner or paper Can only be used with the standard paper feeding configuration C Envelope Feeder Attachment D1 Installs in Paper Drawe...

Page 20: ...addle stitch up to 16 sheets 64 pages in LTRR LGL 11 x 17 and 12 x 18 paper sizes Cannot be installed with the Staple Finisher M1 Inner Finisher F1 or Copy Tray J1 F Inner Finisher F1 and Inner Finisher Additional Tray A1 The Inner Finisher F1 has a compact footprint and provides one tray for corner and double stapling up to 50 sheets and can hold approximately 750 sheets of output The optional In...

Page 21: ...d the main tray can hold approximately 250 sheets for a total capacity of 350 sheets The Inner 2Way Tray cannot be used with the Inner Finisher F1 Staple Finisher M1 or Booklet Finisher M1 H Copy Tray J1 Connects to the right side of the main unit and has a total capacity of up to 100 sheets Cannot be used with the Staple Finisher M1 or Booklet Finisher M1 I Card Reader F1 Supports up to 1 000 dep...

Page 22: ...NNER ADVANCE machine on the network No additional memory is required Supports printing in true 1 200 x 1 200 dpi resolution Requires license activation via the LMS 3 Barcode Printing Kit D1 Provides the ability to print 1D and 2D barcodes on output Requires the PCL Printer Kit AT1 Requires license activation via the LMS 4 Direct Print Kit for PDF XPS H1 Enables the user to print PDF and XPS files ...

Page 23: ...from a certificate authority to a PDF or XPS file This enables the recipient of a PDF or XPS file to verify which user signed it Requires license activation via the LMS 4 Super G3 FAX Board AH2 Provides a single line to send and receive fax documents Documents that have been created in applications can also be sent directly from a computer via a network 5 Super G3 2nd Line Fax Board AH1 Provides t...

Page 24: ... print PDF files from Web pages the optional PS Printer Kit or Direct Print Kit for PDF XPS must be installed 2 Remote Operator s Software Kit B1 Enables the user to access the machine s control panel and specify settings or process jobs from a computer located on the same network as the machine remotely Requires license activation via the LMS 3 USB Device Port E2 Adds two USB ports to the machine...

Page 25: ...tions 3 Silex Wireless Bridge SX 2500CG Replaces the Wireless LAN Board B2 Enables 10 100BASE TX wired devices to operate in 802 11b g wireless LAN networks 4 HDD Data Encryption Kit C3 Encrypts all image data and device settings before storing them on the hard drive IMPORTANT Installing the HDD Data Encryption Kit after the machine is installed and operational requires the machine s system softwa...

Page 26: ...nd identifies the user that output the document Tracking function Requires license activation via the LMS Cannot be used with the optional Secure Watermark B1 and the Job Hold function E Accessibility Options 1 Voice Guidance Kit F2 Provides visually impaired users to hear voice navigation instructions when operating the machine 2 Voice Operation Kit C2 Provides visually impaired users to hear voi...

Page 27: ...and connect to the Advanced Box of another imageRUNNER ADVANCE device host device Client devices can connect to the Advanced Boxes of up to 20 registered host devices to print JPEG TIFF or PDF files or store scanned documents The Advanced Box is a storage area in the host machine that stores scanned documents and Microsoft Office files that can be used on a computer There are two types of storage ...

Page 28: ... Memory Media Scan to USB memory media support is standard on the imageRUNNER ADVANCE C2200 Series machines Users can attach a USB memory stick to the USB port to scan and store documents in the PDF JPEG or TIFF file format Users can also print files stored in the memory media from an imageRUNNER ADVANCE C2200 Series machine at any time with the desired print settings The optional Multimedia Reade...

Page 29: ...ork Security A Device Authentication There are two ways to authenticate users at the device via Department ID Management and SSO H Single Sign On H 1 Department ID Management Register a Department ID and password for each department and manage the machine by limiting its use to only those who enter the correct Department ID and password Department IDs and passwords for up to 1 000 departments can ...

Page 30: ... the same time The AMS Access Management System works with the SSO H login service and is standard on the imageRUNNER ADVANCE C2200 Series machines AMS requires that a System Administrator controls and restricts access to the device via a user s device level login or a function level login credentials Device Level Login The System Administrator assigns permissions to users based on their individua...

Page 31: ...a Erase Kit Optional Document Scan Lock Kit imageRUNNER ADVANCE Trusted Platform Module Optional Security Kit HDD Data Encryption Kit Optional Removable Hard Disk Kit CAUTION Canon U S A Inc is not liable for any damages resulting from the loss or corruption of data See DISCLAIMER on p ii for further details 1 Initialize All Data Settings Function The Initialize All Data Settings function is a sta...

Page 32: ...overwrite once with null data and overwrite once with random data IMPORTANT Increasing the amount of times the HDD Data Erase Kit overwrites data results in a loss of job productivity 3 Document Scan Lock Kit The Document Scan Lock Kit embeds an invisible code over the entire surface of a printed document which identifies which printer printed the document and enables the user to track who printed...

Page 33: ... which Canon U S A Inc is not liable See DISCLAIMER on p ii for further details IMPORTANT If the TPM setting is activated and the TPM chip fails the confidential information stored on the chip can only be recovered if Canon s service representative replaces the TPM chip and restores the original TPM key to the new chip Immediately back up the TPM key on a USB memory stick after the TPM setting is ...

Page 34: ...s adds an additional layer of security to files stored on the HDD For more information on the HDD Data Encryption Kit see HDD Data Encryption Kit C3 on p 18 6 Removable Hard Disk Kit The optional Removable Hard Disk Drive Kit provides the capability to physically remove the hard disk drive from the machine so it may be placed in a secure location The hard disk drive can easily be removed for secur...

Page 35: ...ith the document data thereby deterring improper distribution of sensitive documents 2 Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic document privileges and apply security policies by creating Policy Protected PDF files on the machine even after document creation using the Adobe LiveCycle Rights Management ES Server Once a Po...

Page 36: ...ion The imageRUNNER ADVANCE C2200 Series machines support IEEE 802 1x and IEEE 2600 1 optional which provide port based authentication and security to WLANs Wireless Local Area Networks Authentication involves communications between a supplicant authenticator and authentication server The supplicant is authentication software on a client device The client device the imageRUNNER ADVANCE C2200 Serie...

Page 37: ...Printing Tool is a new standard feature within imageRUNNER ADVANCE Desktop The Quick Printing Tool enables the end user to print fax convert documents to PDF files or open PDF documents in Desktop Binder via a drag and drop action without needing to open imageRUNNER ADVANCE Desktop The user can also monitor the status of inbound and outbound print and fax jobs as well as apply print templates auto...

Page 38: ... that can be personalized according to the scan volume and skill level of each user and one step capture processing and release operations 5 eCopy PDF Pro Office ePPO eCopy PDF Pro Office is a network to desktop office scanning solution that enables end users to create and share PDFs edit PDF files and convert PDF files into searchable editable and fully formatted Microsoft Office or Corel WordPer...

Page 39: ...integrates and authenticates with a wide variety of authentication servers and enterprise systems using common protocols Authorized Send permits only authorized users to scan and send documents to e mail addresses network file servers folders and fax servers An end user is able to specify scan settings such as the paper size resolution brightness and file format 3 uniFLOW Scanning uniFLOW enables ...

Page 40: ... mobile devices to an imageRUNNER ADVANCE machine to print documents e mail messages attachments and images as well as load scanned data from the imageRUNNER ADVANCE machine to their mobile device NOTE The Direct Printer Kit for PDF XPS H1 or PS Printer Kit AT1 is required 2 uniFLOW uniFLOW is a print output management solution that can be customized to meet the needs of an organization uniFLOW of...

Page 41: ...ss Management System and imageWARE ADVANCE Tracker to track usage and enforce access control to system functions 2 imageRUNNER ADVANCE Tracker imageRUNNER ADVANCE Tracker is a serverless output tracking and cost recovery solution designed specifically for the imageRUNNER ADVANCE Series It tracks a user s device usage on a per function basis through Department IDs and Windows log on user names 3 im...

Page 42: ...low me printing option that utilizes the end user s client PC to store secure print jobs until the end user can authenticate and release the secure print jobs at an imageRUNNER ADVANCE device The imageRUNNER ADVANCE device then pulls the print job from the end user s client PC uniFLOW Serverless Secure Print is scalable and upgradeable to the full version of uniFLOW 6 imageWARE Secure Audit Manage...

Page 43: ...rint Services for Salesforce Forms and Print Services for Salesforce is a cloud service that enables users to print and store reports and graphic sales data directly to their imageRUNNER ADVANCE machine without the need for print drivers 2 Enterprise Imaging Platform Enterprise Imaging Platform enables users to automate document and image related business processes ...

Page 44: ...f the imageRUNNER ADVANCE C2200 Series and provide service technicians with the knowledge required for servicing and maintaining the imageRUNNER ADVANCE C2200 Series devices and respective accessories in the field Figure 1 Learning Path for Technicians B Online Course Module Technicians can be certified on the imageRUNNER ADVANCE C2200 Series machines by taking imageRUNNER ADVANCE C2200 Series Har...

Page 45: ...g of the final assessment exam are required to sell this product Certification includes the following models imageRUNNER ADVANCE C2230 imageRUNNER ADVANCE C2225 E Who Should Attend It is highly recommended that any technician responsible for installing servicing or supporting the imageRUNNER ADVANCE C2200 Series machines successfully complete the imageRUNNER ADVANCE C2200 Series Hardware Update Tr...

Page 46: ...ailable to complete the labs 2 Classroom Training Facilities Classroom training is available in each of the five Canon Regional Training Centers Jamesburg New Jersey Norcross Georgia Irving Texas Itasca Illinois Irvine California G Course Equipment Windows workstation Vista XP 2007 or higher Microsoft Internet Explorer v7 0 or higher imageRUNNER ADVANCE C2200 Series device Applicable accessories h...

Page 47: ...when servicing or configuring the machine Use only dedicated and properly grounded outlets for the main unit It is also strongly suggested to use dedicated and properly grounded outlets for each optional accessory Do not use extension cords The ground connection serves to provide the internal electronics with a reference voltage Faulty or poor ground sources will cause this reference voltage to fa...

Page 48: ...n Unit and Optional Accessories Part or Accessory Power Supply Power Supply Cord Plug Specifications Length of Power Cord Main Unit 1 120 V 15 A outlet NEMA 5 15 8 5 2 6 m Cassette Feeding Unit AF1 From the main unit Staple Finisher M1 From the main unit Booklet Finisher M1 From the main unit Inner Finisher F1 From the main unit Card Reader F1 From the main unit ...

Page 49: ... sure that approximately 19 3 4 500 mm of space is left around the front left and right sides of the machine for the proper servicing of the equipment If the Copy Tray J1 is attached to the machine keep the back of the machine at least 10 250 mm away from a wall For all other configurations keep the back of the machine at least 4 100 mm away from a wall The floor must be level with no bows and fla...

Page 50: ...ide imageRUNNER ADVANCE C2200 Series Service Guide March 2013 Revision 1 Page 43 Table 15 Installation Space Requirements Continued The Inner Finisher F1 and Copy Tray J1 Are Attached The Booklet Finisher M1 and Buffer Pass Unit K1 Are Attached ...

Page 51: ...it 21 minutes DADF AJ1 10 minutes Stamp Unit B1 3 minutes Cassette Feeding Unit AF1 14 minutes Envelope Feeder Attachment D1 6 minutes Copy Tray J1 1 minute Staple Finisher M1 15 minutes Booklet Finisher M1 15 minutes Buffer Pass Unit K1 11 minutes Inner Finisher F1 12 minutes Inner Finisher Additional Tray A1 10 minutes Inner 2Way Tray F1 4 minutes Utility Tray A2 10 minutes Card Reader F1 and Co...

Page 52: ...he UGW database The notification settings can be adjusted by your dealership within the UGW The ability to schedule a firmware download via the CDS Content Delivery System 2 Content Delivery System The CDS is Canon s next generation system for the delivery and installation of firmware and MEAP Multifunction Embedded Application Platform applications to imageRUNNER ADVANCE devices The advantages of...

Page 53: ... device Up to 7 days in advance Automatic One time as scheduled Full automatic and unattended firmware updates after configuring fewer than 5 minutes Manual One time on demand Requires a technician visit every time the firmware must be updated a Method A On Site Scheduled Update The On site Scheduled Update method ensures that the device always has the latest version of firmware installed After a ...

Page 54: ...icate to the CDS Distribution Server When using the Remote Update method the service technician must enable eRDS and the CDS UGW switch on all imageRUNNER ADVANCE devices In addition the devices must be registered on the UGW For more information on registering devices on the UGW see the documentation that came with imageWARE Remote The CDS Instruction Manual includes conditions for use and accepta...

Page 55: ...rts and frequently used components has been improved to enable technicians to perform tasks more efficiently In addition technology improvements and the FRU Field Replaceable Unit Program have reduced parts pricing improved the cost per copy and reduced the price of the fixing roller Finally the use of Remote Support Services provides your dealership with remote meter reading and service monitorin...

Page 56: ...on Delivery Settings function or via the Service Mode to USB memory media To import these settings to a new or replacement device use the Remote UI or import them via the Service Mode from USB memory media For more information on the DCM see the imageRUNNER ADVANCE C2200 Series Service Manual 2 Device Migration Navigator The Device Migration Navigator is an application that helps the service techn...

Page 57: ...enter the license access number and the imageRUNNER ADVANCE device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms ir Figure 2 License Management System If there are activation or installation issues contact the Technical Support Center Be prepared to provide the product s serial number license access number and license key N...

Page 58: ...eRUNNER ADVANCE device s touch panel display enter the LAN License Access Number of the MEAP application when prompted and then follow the instructions on the touch panel display to install and register the MEAP application Some MEAP applications include a Software License Agreement to which you must agree before you can complete the installation and registration process Additionally you can downl...

Page 59: ...puter software including drivers 4 Operating systems Windows 2000 Professional Server Advanced Server Windows XP Professional Home Edition 32 bit Windows XP Professional x64 64 bit Windows Server 2003 32 and 64 bit versions Windows Vista 32 bit Mac OS versions 10 1 5 and up for PS PCL and versions 10 2 8 10 4 2 for UFR II 5 Network Operating Systems Novell NetWare 3 x 4 x 5 x and 6 x Windows NT 20...

Page 60: ...devices and accessories MEAP Contents Language HDD Format Clear the service mode password Initialize the HDD Encryption Board Temporary back up and restore the Flash PCB Printed Circuit Board and SRAM settings on the Main Controller PCB 2 Initialize the standard area on the Flash PCB The imageRUNNER ADVANCE C2200 Series devices support firmware downloads from the SST and a USB memory stick When th...

Page 61: ...RUNNER ADVANCE C2200 Series machines use an HDD Hard Disk Drive for storing firmware and image data The HDD is easily affected by shock vibration and static charge Therefore its handling requires special care When transporting an HDD which is available as a service part it must be kept in its original package until it is installed in a machine CAUTION Canon USA or any of its affiliates or dealers ...

Page 62: ...when making electrical checks Tester Extension Pin L shaped A FY9 3039 000 Used as a probe extension when making electrical checks CA 7 Test Sheet A FY9 9323 000 Used for checking and adjusting images Loupe B CK 0056 000 Used to check images Rank Description A Each service person must carry one B At least every five service people must carry one 8 Part numbers are subject to change without notice ...

Page 63: ...ox 51 000 Approx 44 000 Based on a 100 color ratio GPR 36 Magenta Drum Unit 3788B004BA 1 Approx 51 000 Approx 44 000 GPR 36 Yellow Drum Unit 3789B004BA 1 Approx 51 000 Approx 44 000 GPR 36 Black Toner 3782B003AA 1 Approximately 23 00041 22 200 pages if this is the first time using the black toner cartridge on a brand new machine GPR 36 Cyan Toner 3783B003AA 1 Approximately 19 00041 18 000 pages if...

Page 64: ...shown in the table below are for reference purposes only and are subject to change without notice Table 19 Main Unit Consumable Parts List Description Part Number8 Quantity Estimated Life40 Remarks Multi Purpose Tray Pickup Roller RL1 2244 000 1 150 000 sheets42 Multi Purpose Tray Separation Pad RM1 6163 000 1 150 000 sheets42 Cassette 1 520 Pickup Roller Assembly FM0 3173 000 1 120 000 sheets Cas...

Page 65: ...ted Life40 Remarks Pickup Roller FM0 1226 000 1 80 000 sheets Separation Pad FL3 5538 000 1 80 000 sheets Feed Guide Dust Collecting Tape FL3 2942 000 1 40 000 pages Stamper FB5 9410 000 1 7 000 pages Hinge Unit Left FE2 1598 000 1 150 000 times 8 Part numbers are subject to change without notice 40 Value is based on LTR paper Estimated average values in the field are based on data from the suppli...

Page 66: ...laced Parts The imageRUNNER ADVANCE C2200 Series does not have any periodically replaced parts Q High Durability Replacement Parts It is strongly recommended to replace the high durable parts listed in the table below when the machine reaches or exceeds approximately 500 000 prints or copies Table 23 High Durable Parts Replacement List Description Part Number8 Quantity Estimated Life40 Remarks Pic...

Page 67: ...rks 50 000 150 000 500 000 As Needed Dustproof Glass Clean Clean with the Dustproof Glass Cleaning Tool Registration Patch Sensor Clean Clean with a lint free cloth moistened with alcohol Secondary Transfer Outer Roller Inspect Pre Secondary Transfer Outer Guide Clean Clean with a lint free cloth moistened with alcohol Registration Roller Clean Pre Registration Guide Clean Merging Roller Inspect D...

Page 68: ...DVANCE C2200 Series Service Manual Specifically refer to the Service Mode section of the Service Manual that covers the setting under COPIER OPTION USER Table 24 Soft Counter Configuration Counter Description Default Display Default Switch 1 101 Total 1 On Fixed 2 108 Total Black 1 On May be changed via Service Mode setting to any available counter 3 229 Copy Full Color Single Color Large 44 On 4 ...

Page 69: ...e MEAP device Press the Counter Check button on the device s control panel and then press the MEAP Counter key on the touch panel display There are three types of MEAP applications Applet Contains a user interface on the touch panel display of the device Up to nine applet tabs can be displayed on the touch panel display of the device Servlet Contains a remote programmable user interface for the ap...

Page 70: ...pies prints B Limited Warranty Support 1 End User Limited Warranty Conditions Ninety 90 days after delivery to the original purchaser or 30 000 prints copies or a combination of both whichever comes first This limited warranty covers the compatible Canon brand product accessories For detailed warranty information please refer to the imageRUNNER ADVANCE C2230 C2225 Series Limited Warranty located i...

Page 71: ... for in warranty part failures The flat rate credit is a percentage of your eligible machine purchases drums and accessories Flat rate credits are posted monthly in the CNA Canon Network Access section of Canon USA s ISG Central Web site Refer to the Online Limited Warranty Credit Inquiry section for more information Original defective parts with a dealer cost over 300 00 that have been replaced d...

Page 72: ...ER ADVANCE C2200 Series Service Guide March 2013 Revision 1 Page 65 Additional information on the Flat Rate Program is located on the Canon USA s e Support Web site at http www support cusa canon com as shown in Figure 4 Figure 4 e Support Flat Rate Program ...

Page 73: ... canon com to view the Canon USA Repairable Parts List Go to the Warranty tab Part Repair Facilities Repairable Parts List See Figure 5 e Support Authorized Parts Repair Facilities for more details Hytec Dealer Services Inc 3600 Vineland Road Suite 121 Orlando FL 32811 Nation Wide Repair Service Inc 16151 Foster Street Overland Park KS 66085 Telephone 1 407 297 1001 Customer Service 1 866 655 8676...

Page 74: ...de March 2013 Revision 1 Page 67 The Repairable Parts List index is in the Warranty section of the e Support Center Web site at http www support cusa canon com Select from the Repairable Parts List as shown below for the most current list Figure 5 e Support Authorized Parts Repair Facilities ...

Page 75: ...s List must be submitted to Canon Virginia Inc with a completed e Tag warranty claim form and a handwritten or computer generated copy of the machine s service history Canon Virginia Inc 12000 Canon Boulevard Newport News VA 23606 Attention Warranty Returns The service history log must include the following Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machine s Se...

Page 76: ...warranty claim form that is completed online printed out and accompanied by the original defective part or defective drum that is being returned to the Warranty Control Section for warranty compensation The e Tag warranty claim form can be accessed in the Warranty section of the e Support Center Web site at http www support cusa canon com Figure 6 e Support e Tag ...

Page 77: ...ervice history log can be handwritten or computer generated and must include the following information Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machine s Serial Number Machine Copy Count Part Number Reason for Removal Work Performed Highlight Current Service Call For defective drums ship the drum to the address provided on the bottom of the e Tag warranty clai...

Page 78: ...rranty Credit Inquiry enables your dealership to check download and print the details of your e Tag and Flat Rate Program credits on the CNA Canon Network Access Web site a e Tag Inquiry To view your e Tag warranty claim credits online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 8 ISG Central ...

Page 79: ...ag Warranty Claims Search To check the status of the e Tag warranty claims already submitted Go to the e Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 7 e Support e Tag Claim Console This console enables you to check the status of your claims To view the details of the e Tag limited warranty claim form double click any record Note e Tag warranty claims are connecte...

Page 80: ...0 Series Service Guide March 2013 Revision 1 Page 73 b Flat Rate Inquiry To view your Flat Rate warranty reimbursements online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 11 ISG Central ...

Page 81: ... 2013 Revision 1 Page 74 On the CNA Web site select Warranty Credit Inquiry and then select Flat Rate Warranty Reimbursement to perform a Flat Rate Warranty claims search as shown in the following screen shots Figure 12 CNA Warranty Credit Inquiry Figure 13 CNA Flat Rate Warranty Reimbursement Search ...

Page 82: ...matically improves the TSC s ability to help troubleshoot the problem and eliminate the guesswork when answering a specific question This also helps to supply you with answers that are more accurate Provide the serial number of the installed engine or application you want to troubleshoot While the serial number is required to access support it also provides the Support Specialist with information ...

Page 83: ... is assigned to the call Every effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and require escalation must follow the process below The status of all escalated cases can be viewed via e Support or by calling the TSC Canon USA s TSC support responsibilities are as follows The contracted servicing dealer solely provides all technical suppor...

Page 84: ...on USA Support Escalation Flow Chart Canon imageRUNNER ADVANCE C2200 Series End User End User Contacts Servicing Dealer Canon USA Technical Support Center 1 800 528 2830 Canon USA Engineering Status Modify Canon USA Digital Solutions Specialist Systems Engineers Servicing Dealer Contacts Canon USA TSC Update Case Update Case Update Case ...

Page 85: ...2013 Revision 1 Page 78 2 NAVI NAVI is a computer based application that is designed to function as both an information resource and diagnostic tool for Canon dealership technicians equipped with a laptop or dealer in house help desk environments Figure 14 NAVI Login Screen Figure 15 NAVI Main Screen ...

Page 86: ...ine problem when connected directly to the machine or offline connection to the machine has not been established Provides access to model servicing information such as work procedures and electromechanical component references Provides a link to Canon Technical Documentation which is offered to dealers for sale on a CD ROM Provides a link to Canon Service Tools such as the SST Service Support Tool...

Page 87: ...ans who have computer skills and use the SST The NAVI e Learning course is interactive and contains guided simulations that show the technician how to use NAVI to service maintain and troubleshoot Canon devices Technicians taking the NAVI e Learning course will also learn how to make NAVI an integral part of their tool kit After the successful completion of the NAVI e Learning course technicians c...

Page 88: ...viously introduced models to a computer with NAVI installed iii Install NAVI and Use the Program Use the following procedure to install and use NAVI Install the core NAVI program and any patches Add model support as necessary Add any updated model case data If you have previously issued technical documentation on CD ROMs you can link these files with NAVI d Updates Continuous updates to each image...

Page 89: ...roactive notification of new releases patches Technical Publications and other information via e mail message Search for technical solutions with the Integrated Knowledge Management System through a natural language query Read or download on line documentation Download patches and their Readme files Download firmware and software drivers Track and modify logged cases Review all open cases To acces...

Page 90: ...l Web Site Complete Service Guide versions are available on the Canon USA s ISG Central Web site http isgcentral cusa canon com Access is limited to an Authorized Dealer s Management staff Please contact your Dealer System Administrator to request access to the Systems and Technical Support section of ISG Central Figure 19 ISG Central Login Screen ...

Page 91: ...Page 84 When an end user logs on to the ISG Central Web site he she must select the Systems and Technical Support button to access the Service Guides area of the Web site as shown below Figure 20 ISG Central Systems and Technical Support Web Page Figure 21 ISG Central Systems and Technical Support Service Guides Area ...

Page 92: ... Up to 34 seconds Quick Startup Settings for Main Power is set to On Up to 7 seconds From Sleep Mode Up to 10 seconds Resolution for Writing Up to 1 200 dpi x 1 200 dpi Resolution for Reading Up to 600 dpi x 600 dpi Halftone 256 Gradations Acceptable Originals Sheet book three dimensional objects up to 4 lb 2 kg Paper Sizes Paper Drawer 1 11 x 17 LTR and EXEC Paper Drawer 2 12 x 18 11 x 17 LGL LTR...

Page 93: ... 3 27 to 28 lb bond 100 to 105 g m2 Recycled Color Pre Punched Bond Heavy 1 29 to 32 lb bond 106 to 120 g m2 Heavy 2 33 lb bond to 60 lb cover 121 to 163 g m2 Heavy 3 61 to 80 lb cover 164 to 220 g m2 Tracing Coated Labels Transparencies and Envelopes Paper Capacity Paper Drawer 1 Approximately 640 sheets 17 lb bond 64 g m2 Approximately 520 sheets 20 lb bond 80 g m2 Paper Drawer 2 Approximately 6...

Page 94: ... Size and Weight of Originals Size 11 x 17 LGL LTR LTRR STMT and STMTR Weight 1 sided scanning 11 to 34 lb bond 42 to 128 g m2 2 sided scanning 13 to 34 lb bond 50 to 128 g m2 Original Tray Capacity Up to 50 sheets 20 lb bond 80 g m2 Original Scanning Speed LTR Sheets Minute Copying 1 sided scanning B W Full Color at 600 dpi Approximately 30 Scanning 1 sided scanning B W Full Color at 300 dpi Appr...

Page 95: ...to 26 lb bond 83 to 99 g m2 Plain 3 27 to 28 lb bond 100 to 105 g m2 Color Recycled Pre Punched Bond Heavy 1 29 to 32 lb bond 106 to 120 g m2 Heavy 2 33 lb bond to 60 lb cover 121 to 163 g m2 Heavy 3 61 to 80 lb cover 164 to 220 g m2 Tracing Coated Labels Transparencies and Envelopes48 Capacity Per Tray Upper No Finishing Modes Collate Group Mode Set LTR EXEC STMTR 1 300 sheets or 7 3 8 188 mm in ...

Page 96: ...aper Sizes 650 sheets or 3 3 4 96 mm in height Staple Mode with Different Paper Sizes 650 sheets 30 sets or 3 3 4 96 mm in height Maximum Stapling Capacity Available Staple Size49 Corner Staple and Double Staple Modes LTR and EXEC 50 sheets 17 to 21 lb bond 64 to 82 g m2 30 sheets 22 to 28 lb bond 83 to 105 g m2 2 sheets 29 lb bond to 80 lb cover 106 to 220 g m2 11 x 17 LGL and LTRR 30 sheets 17 t...

Page 97: ... EXEC 1 300 sheets or 7 3 8 188 mm in height 11 x 17 LGL LTRR 650 sheets or 3 3 4 96 mm in height Staple Mode Set LTR and EXEC 1 300 sheets 30 sets or 7 3 8 188 mm in height 11 x 17 LGL LTRR 650 sheets 30 sets or 3 3 4 96 mm in height No Finishing Modes Set Collate Group Modes with Different Paper Sizes 650 sheets or 3 3 4 96 mm in height Staple Mode with Different Paper Sizes 650 sheets 30 sets o...

Page 98: ...mately 118 W Dimensions H x W x D 43 1 4 x 31 x 25 7 8 1 097 mm x 786 mm x 656 mm When the auxiliary tray is extended Weight Approximately 165 lb 75 kg Installation Space Including the Main Unit W x D 66 1 2 x 26 3 4 1 689 mm x 680 mm When the multi purpose tray and auxiliary tray are extended 49 The maximum stapling capacity may vary depending on the paper type and weight Table 33 Inner Finisher ...

Page 99: ... LTRR STMT STMTR and EXEC 100 sheets or 1 2 12 5 mm in height Staple Mode Set 11 x 17 LGL LTR LTRR 15 sets or 3 8 8 1 mm in height No Finishing Modes Set Collate Group Modes with Different Paper Sizes 100 sheets or 1 2 12 5 mm in height Staple Mode with Different Paper Sizes 15 sets or 3 8 8 1 mm in height Maximum Stapling Capacity Available Staple Size49 Corner Staple and Double Staple Modes LTR ...

Page 100: ...d 106 to 120 g m2 Heavy 2 33 lb bond to 60 lb cover 121 to 163 g m2 Heavy 3 61 to 80 lb cover 164 to 220 g m2 Tracing Coated Labels Transparencies and Envelopes48 Capacity Per Tray No Finishing Modes Collate Group Collate Offset Group Offset Modes Set 12 x 18 12 5 8 x 17 11 16 11 x 17 LGL LTR LTRR STMT STMTR and EXEC 100 sheets or 1 2 12 5 mm in height Staple Mode Set 11 x 17 LGL LTR LTRR 15 sets ...

Page 101: ...63 g m2 Heavy 3 61 to 80 lb cover 164 to 220 g m2 Tracing Coated Labels Transparencies and Envelopes Capacity Per Tray Tray A LTR STMT Envelopes 250 sheets 20 lb bond 80 g m2 STMR 150 sheets 20 lb bond 80 g m2 12 x 18 12 5 8 x 17 11 16 11 x 17 LGL LTR LTRR STMTR EXEC Custom Size 3 7 8 x 5 1 2 to 12 5 8 x 18 99 mm x 139 7 mm to 320 mm x 457 2 mm 100 sheets 20 lb bond 80 g m2 Tray B 12 x 18 12 5 8 x...

Page 102: ... sheets 20 lb bond 80 g m2 ok Dimensions H x W x D 4 7 8 x 14 3 8 x 14 3 4 124 mm x 365 mm x 373 mm When the auxiliary tray is extended 3 1 2 x 9 5 8 x 14 3 4 87 mm x 243 mm x 373 mm When the auxiliary tray is not extended Weight Approximately 1 lb 574 g Installation Space Including the Main Unit W x D 35 7 8 x 26 3 4 912 mm x 680 mm When the auxiliary tray is extended Table 37 Copy Card Reader F1...

Page 103: ... Super G3 33 6 kbps G3 14 4 kbps Compression Method MH MR MMR JBIG Transmission Type Super G3 G3 Sending Original Sizes 11 x 17 to STMTR Receiving Original Sizes 11 x 17 to STMTR Transmission Times ECM MMR Approximately 3 2 seconds G3 MR Approximately 13 seconds G3 MH Approximately 13 seconds JBIG Approximately 2 6 seconds Auto Dial Function Address Book 1 800 destinations including destinations s...

Page 104: ...Compact OCR Device Signature User Signature OOXML PowerPoint OCR Table 40 Send Function E Mail and I Fax Specifications Item Specifications Communication Protocol SMTP POP3 I Fax Communication Mode Simple Full Resolution For Sending E Mail 100 x100 dpi 150 x 150 dpi 200 x 100 dpi 200 x 200 dpi 200 x 400 dpi 300 x 300 dpi 400 x 400 dpi 600 x 600 dpi For Sending I Fax B W 200 x 100 dpi 200 x 200 dpi...

Page 105: ... Scalable fonts 2 OCR fonts and 10 Bitmap fonts PS 136 Scalable fonts Printable Area PCL5c PCL6 Reduced to 1 6 4 23 mm from the top bottom left and right edges of the paper PostScript 3 Reduced to 1 6 4 mm from the top bottom left and right edges of the paper Notes If you are printing on 12 5 8 x 17 11 16 size paper you cannot print in the 1 6 4 mm top and bottom areas and the 1 4 7 5 mm left and ...

Page 106: ...imageRUNNER ADVANCE C2200 Series Service Guide imageRUNNER ADVANCE C2200 Series Service Guide March 2013 Revision 1 Page 99 B Warranty 1 Main Unit Limited Warranty ...

Page 107: ...imageRUNNER ADVANCE C2200 Series Service Guide imageRUNNER ADVANCE C2200 Series Service Guide March 2013 Revision 1 Page 100 2 GPR 36 Drum Unit Limited Warranty ...

Page 108: ... List 58 Table 21 Cassette Feeding Unit AF1 Consumable Parts List 58 Table 22 Staple Finisher M1 and Booklet Finisher M1 Consumable Parts List 59 Table 23 High Durable Parts Replacement List 59 Table 24 Soft Counter Configuration 61 Table 25 Monthly Copy Print Volume 63 Table 26 Canon USA Support Escalation Flow Chart 77 Table 27 imageRUNNER ADVANCE C2200 Series Main Unit Specifications 85 Table 2...

Page 109: ... e Tag Claim Console 70 Figure 8 ISG Central 71 Figure 9 CNA Warranty Credit Inquiry 72 Figure 10 CNA e Tag Warranty Claims Search 72 Figure 11 ISG Central 73 Figure 12 CNA Warranty Credit Inquiry 74 Figure 13 CNA Flat Rate Warranty Reimbursement Search 74 Figure 14 NAVI Login Screen 78 Figure 15 NAVI Main Screen 78 Figure 16 e Support Knowledge PAKS 80 Figure 17 e Support NAVI s Mini Home Page 81...

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