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Canon imageRUNNER ADVANCE 8505i Faq Manual Download Page 28

 

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An Error Message is Displayed

If the "Contact your service 

representative" Message Is Displayed

An Error Screen is Displayed

When the machine ceases to operate normally due 
to a trouble, a follow screen appears on the touch 
panel display. Perform the following procedure. 

1

  Restart the machine.

Press the power switch to turn OFF the 
machine. When 10 or more seconds have 
elapsed after the main power indicator turned 
off, turn ON the machine again.

CAUTION!

Note that turning OFF the machine deletes the 
data that is waiting to be printed.

2

  If the message does not disappear, follow 

the procedure below to contact the service 
representative.

1.

 Make a note of the code number displayed on the 

screen.

Error code

2.

 Turn the machine OFF, and disconnect the power 

plug from the power outlet.

3.

 Contact your local authorized Canon dealer.

If an error occurs during scanning or printing or 
if a problem occurs with network connection or 
setting, a message is displayed on the touch panel 
display or the Remote UI.

Remote UI

Touch Panel Display

For the meaning of each message and a remedy to 
take, see the User's Guide.

Search

0WR6-0RS

When an error message is displayed

  

User's Guide

 

How to use the search number 

 

P.47

Summary of Contents for imageRUNNER ADVANCE 8505i

Page 1: ...P 36 After you finish reading this guide store it in a safe place for future reference The information in this document is subject to change without notice What is Your Question You can access canon com oip manual to read the User s Guide that describes all functions of this machine ...

Page 2: ...Mailed 21 If You Cannot Send Forward Faxes 22 If You Cannot Receive Faxes 23 The Machine Does Not Operate P 4 Scan Fax Cannot Be Performed Successfully Loading Paper in the Paper Deck 6 Loading Paper in the Paper Drawer 6 Loading Paper in the Multi Purpose Tray 8 When loading paper in the optional Document insertion 9 Loading Paper with Printed Logos 10 Loading Tab Paper 11 Printing on the back si...

Page 3: ...Illustrated Index P 30 Appendix P 34 Installation Precautions 34 Installation Space Requirements 35 Handling Precautions 36 Important Safety Instructions 36 Legal Notices 38 About This Manual 42 You Can Consult the User s Guide 47 If You Notice a Search Number 47 Do You Want to Know More P 47 P 16 Paper Is Not Fed 16 If the Load paper Message Is Displayed 17 Printing Cannot Be Performed on the Exp...

Page 4: ...n power ON check the power plug and the breaker Main power indicator Search 0WR6 01H Location of the breaker User s Guide How to use the search number P 47 Check 3 Is lit Press this to cancel the Sleep mode Check 2 Is the machine correctly connected to the computer Check the network connection Search 0WR6 006 Setting the network environment User s Guide How to use the search number P 47 Check 4 Th...

Page 5: ...w to use the search number P 47 Solution 2 Solution 3 Restart the machine 1 Press the main power switch to turn off the machine CAUTION Note that turning OFF the machine deletes the data that is waiting to be printed 2 Check that the main power indicator has turned off 3 Wait 10 seconds or more and press the power switch again Solution 1 The Machine Does Not Respond to the Computer ...

Page 6: ...ke sure that this line is not exceeded The print side face down 3 CAUTION When you have loaded a different type of paper than the preset one be sure to change the paper type setting For more information P 7 step 5 and following If you have loaded paper in this paper deck for the first time attach the appropriate paper size label to the paper deck 1 2 Adjust the position of the slide guides 3 First...

Page 7: ... When you have loaded custom size paper Set the paper size manually Search 0WR6 02A When loading free size paper custom size paper User s Guide How to use the search number P 47 1 Check the paper size 4 5 6 Press Preferences Paper Settings Paper Settings on the touch panel display 7 1 2 3 4 POINT Any paper source other than 1 to 4 is optional For more information User s Guide If you have loaded pa...

Page 8: ... and then load it Make sure that this line is not exceeded The print side face up 5 If the paper size type setting does not match the paper you have loaded In the screen for this step 5 change the setting manually 1 2 3 Press Change in Paper Type 4 1 Check the paper size type 2 Press Press 2 Press 1 Select the paper size 1 Select the paper type 2 Press Loading Paper in the Multi Purpose Tray ...

Page 9: ...r P 47 Printing on the back side of printed paper 1 Load paper in the multi purpose tray the print side face up 2 In the Paper Type selection screen press 2nd Side of 2 Sided Page CAUTION For this operation paper can only be loaded in the multi purpose tray POINT You can use only paper printed with this machine How to use the search number P 47 Search 0WR6 0SH Available paper types For the loading...

Page 10: ...per Deck Paper Drawer Multi Purpose Tray Paper Drawer Co Ltd Logo Paper Multi Purpose Tray Co Ltd ABC Co Ltd C o L t d Co Ltd A B C Co Ltd C o L t d Cannot be loaded in the Paper Deck Co Ltd A B C Co Ltd Co Ltd Cannot be loaded in the Paper Deck Co Ltd ABC Co Ltd N OT E Basic Paper Loading Operations For paper deck paper drawer P 6 For multi purpose tray P 8 For optional paper sources User s Guide...

Page 11: ...wing CAUTION You can load index paper in a paper drawer the optional POD Deck Lite or the optional Document Insertion N OT E When loading paper in the POD Deck Lite User s Guide When loading paper in the Document Insertion User s Guide 1 2 Move the slide guide to the leftmost position 3 Set the Tab Feeding Attachment Kit in position 1 Remove the Tab Feeding Attachment Kit 2 Place the removed kit i...

Page 12: ...djust the guide exactly Multi purpose tray Solution The paper may have absorbed moisture Replace it with paper that has not absorbed moisture Perform gradation adjustment 1 Press 2 Press Adjustment Maintenance Adjust Image Quality Auto Adjust Gradation on the touch panel display 3 Press For more information see the User s Guide Search 0WR6 0LC Adjusting gradation User s Guide How to use the search...

Page 13: ...e a manual adjustment press Adjust and adjust the background density with and press OK 6 Press OK Solution Clean the document feed scanning areas 1 Turn OFF the machine and unplug the power plug from the AC power outlet 2 Open the feeder and clean the lower side document feed scanning area using the supplied glass cleaning sheet 3 Open the cover and clean the upper side document feed scanning area...

Page 14: ...he remedy consists of a number of steps you can view the steps by pressing these buttons POINT The screen disappears once all the jammed paper is removed and all the machine s covers and drawers are closed correctly If you do not understand the remedy by referring to the screen See the User s Guide to make sure of the remedy Search 0WR6 0LX Paper jams User s Guide How to use the search number P 47...

Page 15: ...s Guide Remove paper fractures If you forcibly remove the jammed paper torn scraps of paper may remain in the main unit or optional devices If paper tears check that there are no scraps of paper inside and try to remove all of the scraps Do not try to pull out the jammed paper forcibly Solution 3 Solution 4 Adjust the slide guides Adjust the guide exactly Multi purpose tray Check if the paper is b...

Page 16: ... loaded in the paper source Search 0WR6 0SH Available paper types User s Guide How to use the search number P 47 Solution 1 Remove the excess amount of paper Search 0WR6 0SH Capacity of Paper Sources User s Guide How to use the search number P 47 Load paper of the same size and same type in the same paper source You cannot load paper of different sizes or different types in one paper source Check ...

Page 17: ...tting does not match the loaded paper change the setting For paper deck paper drawer P 6 For multi purpose tray P 8 For optional paper sources User s Guide Make sure that the paper size setting matches the size of the loaded paper 1 Check the paper Size in the Printing Preferences screen of the printer driver 2 Load paper of the size matching the paper size setting POINT To print on paper of a siz...

Page 18: ... orientation and correct printing side Paper Deck Paper Drawer Multi Purpose Tray The print side face down The print side face up N OT E For optional paper sources User s Guide 2 If the check result indicates that the paper is not loaded correctly reload the paper correctly Solution Make sure that the paper size setting matches the size of the loaded paper 1 Replace the loaded paper with paper of ...

Page 19: ... direction 2 In the Printing Preferences screen of the driver set Orientation for the direction selected in step 1 3 While viewing the preview image make settings in the order of Page Layout Page Order 1 sided 2 sided Booklet Printing Binding Location POINT Page Order is only displayed when you set Page Layout to 2 on 1 or other option for printing multiple pages on one physical 2 3 Orientation Po...

Page 20: ...book one touch buttons 1 Press 2 Press Dest Fwd Settings Register Destinations on the touch panel display 6 Press 4 Press 3 Select the destination 5 Change the registered information Example Address book POINT To check the connection after changing the registered information press Check Connection N OT E For more information P 21 To change registered information To stop the paper feed Press POINT ...

Page 21: ...ress N OT E For more information To change registered information on the right Solution 1 If e mailing of documents is not possible at all make correct communication settings for the SMTP DNS server For the setting procedures see the User s Guide Search 0WR6 017 E mail I fax communication settings How to use the search number P 47 Solution 2 To change registered information When the information re...

Page 22: ...heard or if the machine cannot be connected to the destination fax number no fax dial tone is heard There may be a problem with the destination or your telephone carrier Contact the destination Solution If you cannot forward faxes Check the information of the forwarding destination registered to the address book one touch buttons If anything is wrong with the information correct it 1 Press 2 Press...

Page 23: ...the line quality For more information contact your telephone carrier Reduce the fax transmission speed Reducing the fax transmission speed may result in a communication error reduction 1 Press 2 Press Function Settings Send Fax Settings on the touch panel display 3 Press TX Start Speed 4 Select a slower speed than the current one 5 Press To change registered information When the information regist...

Page 24: ...To cancel a copy job waiting to be output 1 Press 4 Press 2 Click Select Copy from the menu screen 3 Select the copy job you want to cancel 5 Press Yes For Windows OS 1 In the computer screen double click the printer icon 2 Select the file you want to cancel 3 Click 4 Select Cancel 5 Click Yes For Mac OS 1 In the computer screen click the printer icon on the Dock 2 Select the file you want to canc...

Page 25: ...on see the Driver Installation Guide The Guide can be downloaded from or viewed on the same page of the Canon website as for the printer driver Latest OS support information See the Canon website http www canon com If a printer driver for this machine is already installed on your computer Depending on your system environment it is necessary to uninstall the old driver and install the new one For t...

Page 26: ...u to replace it appears on the touch panel display Replace the consumable in question by referring to the screen 1 POINT Depending on the condition of the consumable a screen like the one shown under step 2 may appear first 2 Prepare the consumable Check the item number This is an item number identifying a Canon genuine supplies For high quality printouts we recommend that you use Canon genuine su...

Page 27: ...w to use the search number P 47 Staple Cartridge X1 for the stapler unit Staple Finisher V1 Booklet Finisher V1 Staple P1 for the saddle stitcher unit Booklet Finisher W1 PRO Booklet Finisher X1 Staple Cartridge Y1 for the saddle stitcher unit Booklet Finisher V1 Depending on the machine you are using the Stamp Unit B1 is standard equipped CAUTION Avoid storing toner cartridges vertically Store to...

Page 28: ...Note that turning OFF the machine deletes the data that is waiting to be printed 2 If the message does not disappear follow the procedure below to contact the service representative 1 Make a note of the code number displayed on the screen Error code 2 Turn the machine OFF and disconnect the power plug from the power outlet 3 Contact your local authorized Canon dealer If an error occurs during scan...

Page 29: ...machine enters the limited functions mode When the problem is resolved the Call service representative message disappears in the screen at the bottom left Search 0WR6 0JU Functions available in the limited functions mode User s Guide How to use the search number P 47 POINT When you select a restricted function in the limited functions mode the following screen appears Press on the control panel to...

Page 30: ...the name of a part and find the page where that part is described The illustrations assume that the machine is equipped with a Booklet Finisher W1 PRO and Upright Control Panel E1 Control Panel Upright Control Panel E1 P 32 Booklet Finisher W1 PRO Main Unit ...

Page 31: ...31 Main Unit Paper Decks P 6 Slide Guides P 6 Paper Drawers P 6 Tab Feeding Attachment Kit P 11 Main Power Switch P 5 Multi purpose Tray P 8 Auxiliary Tray Slide Guides ...

Page 32: ...Cancel key P 15 Press to check the status of a job or cancel a job 4 Volume Settings key Press to adjust the sound volume 5 Brightness Adjustment dial Adjusts the brightness of the screen 6 Touch Panel Display P 4 Displays the settings screen and messages Touch the panel to perform setting and other operations Control Panel Upright Control Panel E1 1 2 3 4 5 6 8 9 10 11 19 15 13 14 12 7 16 17 18 ...

Page 33: ... the machine is operating Lights when the machine is waiting for a command 7 Reset key Press to reset the machine to the standard mode 8 Start key Press this to start an operation or data reading 9 Edit pen Use when operating the touch panel display such as to enter characters 10 Main Power indicator P 4 Lights when the power is turned ON 11 Stop key P 20 Press to stop the current operation 12 ID ...

Page 34: ...age Do not connect other electrical equipment to the same power outlet to which the machine is connected Do not connect the power cord to a multiplug power strip as this may cause a fire or electrical shock The power cord may become damaged if it is stepped on affixed with staples or if heavy objects are placed on it Continued use of a damaged power cord can lead to an accident such as a fire or e...

Page 35: ...rtion Unit N1 POD Deck Lite C1 Upright Control Panel E1 and Printer Cover H1 are attached 63 5 8 1 617 mm 31 1 2 800 mm or more 2 179 1 8 4 548 mm When the Booklet Finisher X1 Multi Function Professional Puncher A1 Paper Folding Unit J1 POD Deck Lite C1 and Upright Control Panel E1 are attached 54 1 372 mm 31 1 2 800 mm or more 3 126 5 8 3 215 mm Installation Space Requirements 2 Make sure to prov...

Page 36: ...usty location A location near water faucets or water A location exposed to direct sunlight A location subject to high temperatures A location near open flames Do not install the machine near alcohol paint thinner or other flammable substances If flammable substances come into contact with electrical parts inside the machine it may result in a fire or electrical shock Do not place the following ite...

Page 37: ...ot place your hands in the part of the tray where stapling is performed near the rollers when a finisher is attached as this may result in personal injury Do not insert your hand into the machine while the paper drawer is removed as this may result in personal injury The laser beam can be harmful to human bodies Since radiation emitted inside the product is completely confined within protective ho...

Page 38: ...your skin wash it away with soap and water If your skin still feels irritated after washing it or you ingest toner consult a doctor immediately Telephone Equipment WARNING When using telephone equipment incorporated into this machine basic safety precautions should always be followed to reduce the risk of fire electrical shock or injury to persons including the following 1 Do not use this machine ...

Page 39: ... 3211 15 7857 Este equipamento opera em caráter secundário isto é não tem direito à proteção contra interferência prejudicial mesmo de estações do mesmo tipo e não pode causar interferência a sistemas operando em caráter primário Regulatory information for users in Canada English This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two condi...

Page 40: ...he Super G3 2nd Line Fax Board is installed you can use a multi line DDD Direct Distance Dial line or IDDD International Direct Distance Dial line if you communicate overseas N OT E Canon recommends an individual line following industry standards i e 2500 touch tone or 500 rotary pulse dial telephones A dedicated extension off a PBX Private Branch eXchange unit without Call Waiting can be used wit...

Page 41: ...dual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent deterioration of service in some situations The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination of an interface may consist...

Page 42: ...lding Unit J1 Document Insertion Unit N1 POD Deck Lite C1 Super G3 FAX Board Note that functions that cannot be used depending on the model or options do not appear on the touch panel display Illustrations Illustrations used in this manual are those displayed when the imageRUNNER ADVANCE 8505i has the following optional equipment attached to it Upright Control Panel E1 Booklet Finisher W1 PRO Trad...

Page 43: ...o be an authorized Canon USA dealer it will no longer have access to the use and service data accumulated by IWR for your Product In that case you may request or instruct Canon USA to recommend to you an alternative service provider who will have access to this data in order to maintain Product service utilizing IWR functionality TERMS OF Content Delivery System If the Content Delivery System CDS ...

Page 44: ...erial numbers have been defaced removed or altered ANY SOFTWARE THAT IS DISTRIBUTED WITH THE PRODUCT AND HAS AN ASSOCIATED END USER AGREEMENT IS LICENSED WARRANTED AND PROVIDED ACCORDING TO THE TERMS OF THAT AGREEMENT INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREIN SUCH SOFTWARE IS SOLD WITHOUT WARRANTY OF ANY KIND BY CANON PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE ...

Page 45: ......

Page 46: ......

Page 47: ... at all You can search through the User s Guide by the search number If you notice a search number in a topic in this guide you are reading Search number Example ABCD 123 Setting the network environment User s Guide How to use the search number P 47 Opening the User s Guide 1 Display the online manual website canon com oip manual 2 Select the appropriate user s guide imageRUNNER ADVANCE Black Whit...

Page 48: ...on ON L6Y 5Z7 Canada CANON EUROPA N V Bovenkerkerweg 59 1185 XB Amstelveen The Netherlands See http www canon europe com for details on your regional dealer CANON AUSTRALIA PTY LTD Building A The Park Estate 5 Talavera Road Macquarie Park NSW 2113 Australia CANON CHINA CO LTD 2F Jinbao Building No 89 Jinbao Street Dongcheng District Beijing 100005 China CANON SINGAPORE PTE LTD 1 Fusionopolis Place...

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