Canon ImageRunner Advance 6555i III Faq Manual Download Page 1

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FAQ Guide

FT6-2124 (010)

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PRINTED IN CHINA

Please read "Important Safety Instructions"
before operating this product. P.36

After you finish reading this guide, store it in a safe
place for future reference.

The information in this document is subject to
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Summary of Contents for ImageRunner Advance 6555i III

Page 1: ...nstructions before operating this product P 36 After you finish reading this guide store it in a safe place for future reference The information in this document is subject to change without notice What is Your Question https oip manual canon ...

Page 2: ...nned Documents Cannot Be E Mailed 23 If You Cannot Send Forward Faxes 24 If You Cannot Receive Faxes 25 The Machine Does Not Operate P 4 Scan Fax Cannot Be Performed Successfully Loading Paper in the Paper Deck 6 Loading Paper in the Paper Drawer 6 When You Have Loaded a Diff erent Type of Paper than the Preset One 8 Loading Paper in the Multi Purpose Tray 9 When loading paper in the optional Docu...

Page 3: ... Satisfactory P 13 Loading Paper or Paper Settings Cannot Be Done Successfully Illustrated Index P 32 Appendix P 36 You Can Consult the User s Guide 43 If You Notice a Search Number 43 Do You Want to Know More P 43 P 18 Paper Is Not Fed 18 If the Load paper Message Is Displayed 19 Printing Cannot Be Performed on the Expected Side of Paper 20 Printing Cannot Be Performed with the Expected Size 20 I...

Page 4: ...n power ON check the power plug and the breaker Main power indicator Search 0WR8 01H Location of the breaker User s Guide How to use the search number P 43 Check 3 Is lit Press this to cancel the Sleep mode Check 2 Is the machine correctly connected to the computer Check the network connection Search 0WR8 006 Setting the network environment User s Guide How to use the search number P 43 Check 4 Th...

Page 5: ... be printed 2 Check that the main power indicator has turned off 3 Press the power switch again Install the printer driver again N OT E For more information P 27 Solution 1 Solution 2 The Machine Does Not Respond to the Computer The Authentication Screen Logon Screen Is Displayed and You Cannot Go Further Log on to the machine using a registered user ID To continue the operation when the authentic...

Page 6: ...e paper stack well and then load it Make sure that this line is not exceeded The print side face down 3 Return the paper deck to its original position CAUTION Be careful not to get your fingers caught between the paper drawer and the machine 1 2 Squeeze the light blue tabs and adjust the positions of the slide guides 3 First fan the paper stack well and then load it Make sure that this line is not...

Page 7: ... between the paper drawer and the machine POINT When you have changed the paper size replace the paper size label with an appropriate one as necessary When you have loaded a different type of paper than the preset one be sure to change the paper type setting P 8 How to use the search number P 43 Search 0WR8 0RR Available paper types ...

Page 8: ...per Set the paper size manually Search 0WR8 02A When loading free size paper custom size paper User s Guide How to use the search number P 43 1 2 Press Preferences Paper Settings Paper Settings on the touch panel display 3 1 2 3 4 POINT Paper sources other than 1 to 4 are optional For more information User s Guide 4 POINT If the displayed paper size is different from the loaded paper size adjust t...

Page 9: ... on a flat surface and then load it Make sure that this line is not exceeded The print side face up 4 If the paper size type setting does not match the paper you have loaded In the screen for this step 4 change the setting manually 1 2 3 Press Change in Paper Type 4 1 Check the paper size type 2 Press Press 2 Press 1 Select the paper size 1 Select the paper type 2 Press Loading Paper in the Multi ...

Page 10: ... to use the search number P 43 Printing on the back side of printed paper 1 Load paper in the multi purpose tray the print side face up 2 In the Paper Type selection screen press 2nd Side of 2 Sided Page CAUTION For this operation paper can only be loaded in the multi purpose tray POINT You can use only paper printed with this machine For the loading procedures see the User s Guide Search 0WR8 0SK...

Page 11: ...example Multi Purpose Tray Paper Drawer C o L t d Logo Paper Multi Purpose Tray Co Ltd ABC Co Ltd C o L t d Co Ltd A B C Co Ltd C o L t d Cannot be loaded in the Paper Deck Co Ltd A B C Co Ltd Co Ltd Cannot be loaded in the Paper Deck Co Ltd ABC Co Ltd N OT E When copying to paper with printed logos User s Guide N OT E Basic Paper Loading Operations For paper deck paper drawer P 6 For multi purpos...

Page 12: ...and following CAUTION You can load index paper in a paper drawer the optional POD Deck Lite or the optional Document Insertion N OT E When loading paper in the POD Deck Lite User s Guide When loading paper in the Document Insertion User s Guide 1 2 Move the slide guide to the leftmost position 3 Set the Tab Feeding Attachment Kit in position 1 Remove the Tab Feeding Attachment Kit 2 Place the remo...

Page 13: ...adation adjustment 1 Press 2 Press Adjustment Maintenance Adjust Image Quality Auto Adjust Gradation on the touch panel display Follow the instructions in the screen to perform gradation adjustment For more information see the User s Guide Search 0WR8 0KY Adjusting gradation User s Guide How to use the search number P 43 Solution 1 Solution 2 Printing Results Are Not Satisfactory Irregularities Ap...

Page 14: ...t 3 Open the cover 1 2 4 Open the inner cover Solution Black Streaks Appear in Images Printing Results Are Not Satisfactory 5 Wipe the original scanning area Wipe the thin and long glass area 6 Close the cover and inner cover 7 Close the feeder 8 Insert the power plug into the power outlet and turn the power ON N OT E If black streaks still appear after dirt removal perform the following procedure...

Page 15: ...ouch panel display select the function for which you want to set a lower background density 3 Press Options 4 Press 5 Press Example Fax POINT To make a manual adjustment press Adjust and adjust the background density with and press OK 6 Press OK Solution Bleed through Occurs ...

Page 16: ... Use these buttons and bar to operate the video POINT The screen disappears once all the jammed paper is removed and all the machine s covers and drawers are closed correctly If you do not understand the remedy by referring to the screen See the User s Guide to make sure of the remedy Search 0WR8 0L8 Paper jams User s Guide How to use the search number P 43 Paper Jams Occur If Paper Jams Occur ...

Page 17: ...1 Press Remove paper fractures If you forcibly remove the jammed paper torn scraps of paper may remain in the main unit or optional devices If paper tears check that there are no scraps of paper inside and try to remove all of the scraps Do not try to pull out the jammed paper forcibly Solution 3 Solution 4 Adjust the paper guides Adjust the guide exactly Multi purpose tray Check if the paper is b...

Page 18: ...ailable paper see the following Search 0WR8 0RR Available paper User s Guide How to use the search number P 43 Solution 1 Remove the excess amount of paper Make sure that the paper stack does not exceed the load limit line Load paper of the same size and same type in the same paper source You cannot load paper of different sizes or different types in one paper source Check the paper type setting 1...

Page 19: ...not match the loaded paper change the setting For paper deck paper drawer P 6 For multi purpose tray P 9 For optional paper sources User s Guide Make sure that the original size and output paper size are correct 1 Check the original size and possible output sizes on the Printing Preferences screen of the printer driver 2 Load paper of the size matching the paper size setting POINT To print on pape...

Page 20: ...orientation and correct printing side Paper Deck Paper Drawer Multi Purpose Tray The print side face down The print side face up N OT E For optional paper sources User s Guide 2 If the check result indicates that the paper is not loaded correctly reload the paper correctly Solution Make sure that the paper size setting matches the size of the loaded paper 1 Replace the loaded paper with paper of t...

Page 21: ... direction 2 In the Printing Preferences screen of the driver set Orientation for the direction selected in step 1 3 While viewing the preview image make settings in the order of Page Layout Page Order 1 sided 2 sided Booklet Printing Binding Location POINT Page Order is only displayed when you set Page Layout to 2 on 1 or other option for printing multiple pages on one physical 2 3 Orientation Po...

Page 22: ...book one touch buttons 1 Press 2 Press Dest Fwd Settings Register Destinations on the touch panel display 6 Press 4 Press 3 Select the destination 5 Change the registered information Example Address book POINT To check the connection after changing the registered information press Check Connection N OT E For more information P 23 To change registered information To stop the paper feed Press POINT ...

Page 23: ...orrect communication settings for the SMTP DNS server For the setting procedures see the User s Guide To specify the port number for SMTP TX POP RX 1 Press 2 On the touch panel display press Function Settings Send E Mail I Fax Settings Specify Port Number for SMTP TX POP RX 3 Specify the port number 4 Press OK Search 10H4 017 Search 10H4 00X E mail I fax communication settings User s Guide Configu...

Page 24: ...d to the destination fax number no fax dial tone is heard There may be a problem with the destination or your telephone carrier Contact the destination Solution If you cannot forward faxes Check the information of the forwarding destination registered to the address book one touch buttons If anything is wrong with the information correct it 1 Press 2 Press Dest Fwd Settings Register Destinations o...

Page 25: ...panel display or in the communication management report You can find the remedy using the error code Search 10H3 0JX Countermeasures for Each Error Code User s Guide How to use the search number P 43 Solution Solution 2 If you are using an optical line or IP telephone line Communication errors may occur depending on the line quality For more information contact your telephone carrier Reduce the fa...

Page 26: ...To cancel a copy job waiting to be output 1 Press 4 Press 2 Click Select Copy from the menu screen 3 Select the copy job you want to cancel 5 Press Yes For Windows OS 1 In the computer screen double click the printer icon 2 Select the file you want to cancel 3 Click 4 Select Cancel 5 Click Yes For Mac OS 1 In the computer screen click the printer icon on the Dock 2 Select the file you want to canc...

Page 27: ...he Canon website http www canon com POINT For details of printer driver installation see the Driver Installation Guide The Guide can be downloaded from or viewed on the same page of the Canon website as for the printer driver Latest OS support information See the Canon website http www canon com If a printer driver for this machine is already installed on your computer Depending on your system env...

Page 28: ...ar first 2 Prepare the consumable Check the item number This is an item number identifying a Canon genuine consumables For high quality printouts we recommend that you use Canon genuine consumables N OT E List of Consumables P 29 To check the item number of a consumable in the normal operation screen 1 Press on the touch panel display 2 Press Consumables Others Check Consumables OK on the touch pa...

Page 29: ... User s Guide How to use the search number P 43 Staple Cartridge Y1 for the saddle stitcher unit Booklet Finisher V Depending on the machine you are using the Stamp Unit B is standard equipped CAUTION Avoid storing toner cartridges vertically Store toner cartridges in a cool place not exposed to direct sunlight A preferable environment is one where temperature is not higher than 30 C and humidity ...

Page 30: ... Multiple code numbers may be displayed 2 Turn the machine OFF and disconnect the power plug from the power outlet 3 Contact the service representative CAUTION For any inquiries have the following information ready Product name Dealer where you purchased the machine Details of your problem such as what you did and what happened as a result Code number displayed on the screen If an error occurs dur...

Page 31: ...machine enters the limited functions mode When the problem is resolved the Call service representative message disappears in the screen at the bottom left Search 0WR5 0JU Functions available in the limited functions mode User s Guide How to use the search number P 43 POINT When you select a restricted function in the limited functions mode the following screen appears Press on the touch panel disp...

Page 32: ...32 Main Unit Illustrated Index You can easily identify the name of a part and find the page where that part is described Control Panel Flat P 34 Main Unit ...

Page 33: ...33 Main Unit Paper Decks P 6 Slide Guides P 6 Paper Drawers P 6 Tab Feeding Attachment Kit P 12 Main Power Switch P 5 Multi purpose Tray P 9 Auxiliary Tray Slide Guides ...

Page 34: ...ess to display the Home screen 3 Touch Panel Display P 4 Displays the settings screen and messages Touch the panel to perform setting and other operations 4 Timeline Displays a log for settings specified in Copy Scan and Send 5 Status Monitor P 17 Press to check the status of a job or cancel a job 6 Reset key Press to reset the machine to the standard mode Control Panel ...

Page 35: ...ssing Data indicator Flashes when the machine is operating Lights when the machine is waiting for a command 8 Error indicator Flashes or lights if there is an error in the machine When the Error indicator maintains a steady red light contact your local authorized Canon dealer 9 Main Power indicator P 4 Lights when the power is turned ON 10 Start key Press this to start an operation or data reading...

Page 36: ...cation to a hot or humid location Using the machine under these conditions may result in paper jams poor print quality or damage to the machine Let the machine adjust to the ambient temperature and humidity for at least 2 hours before use Avoid installing the machine near computers or other precision electronic equipment Electrical interference and vibrations generated by the machine while printin...

Page 37: ...n exposure disconnect This could result in a fire Connecting and disconnecting the power cord frequently Tripping over the power cord The power cord is bent near the connection part and continuous stress is being applied to the power outlet or the connection part Applying excessive force on the power plug CAUTION Install this machine near the power outlet and leave sufficient space around the powe...

Page 38: ... may result in low temperature burns even though you did not touch the fixing unit and its surroundings directly IMPORTANT Follow the instructions on the caution label attached to this machine Do not subject the machine to strong shocks or vibration Do not forcibly open and close doors covers and other parts Doing so may result in damage to the machine Do not turn the main power switch OFF or open...

Page 39: ... solely for use with the PRODUCT 4 You may not assign sublicense market distribute or transfer the SOFTWARE to any third party without prior written consent of rights holders of the SOFTWARE 5 Notwithstanding the foregoing you may transfer the SOFTWARE only when a you assign all of your rights to the PRODUCT and all rights and obligations under the license conditions to transferee and b such trans...

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Page 43: ... at all You can search through the User s Guide by the search number If you notice a search number in a topic in this guide you are reading Search number Example ABCD 123 Setting the network environment User s Guide How to use the search number P 43 Opening the User s Guide 1 Display the online manual website canon com oip manual 2 Select the appropriate user s guide imageRUNNER ADVANCE Black Whit...

Page 44: ...on ON L6Y 5Z7 Canada CANON EUROPA N V Bovenkerkerweg 59 1185 XB Amstelveen The Netherlands See http www canon europe com for details on your regional dealer CANON AUSTRALIA PTY LTD Building A The Park Estate 5 Talavera Road Macquarie Park NSW 2113 Australia CANON CHINA CO LTD 2F Jinbao Building No 89 Jinbao Street Dongcheng District Beijing 100005 China CANON SINGAPORE PTE LTD 1 Fusionopolis Place...

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