Canon imageRunner Advance 6255 Page 55 Service Manual Download | Manualshive

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imageRUNNER ADVANCE 6200 Series Service Guide

imageRUNNER ADVANCE 6200 Series Service Guide

December 2013

Revision 1

Page 49

H. Remote Serviceability

Remote Serviceability consists of imageWARE Remote and the CDS.

1.

imageWARE Remote

The imageWARE Remote service collects meter readings (page counter
data, service part counter data) and service alerts (alarm, jam, and error
codes) from Canon devices and third-party devices.

An imageRUNNER ADVANCE device, with the embedded Remote
Diagnostic System enabled, transmits meter readings and service alerts
directly to the UGW (Universal Gateway) database.

The optional Remote Diagnostic System

(RDS) Plug-in to the imageWARE

Enterprise Management Console retrieves meter readings select service
alerts and supplies usage data from up to 1,000 Canon printers, Canon
multifunction devices and third-party devices utilizing the standard printer
Management Information Base (MIB). The RDS Plug-in transmits the
collected data directly to the UGW database. In addition, the plug-in can
register devices to the UGW database.

The dealership can retrieve the meter reading and service alert data via a
Web portal or using an optional integration applications to communicate the
data to your dealership’s back-end device management system.

imageWARE Remote provides the following labor cost reduction benefits:



Retrieve meter readings for billing, which reduces the need for an on-site
meter read or a phone call to the customer to read the meters.



Anticipate

part

requirements

by

monitoring

the

imageRUNNER

ADVANCE meter readings. Monitoring the page counter and service part
counter data, the service technician can anticipate when a part requires
replacement and have the part available during the next scheduled
service visit.



Investigate machine issues before visiting the customer site by
monitoring service alerts. The notification settings can be adjusted by
your dealership within the Web Portal or the integration application.



This enables the service technician to visit the customer with service
alert information and necessary parts, thereby, reducing revisits by
the service technician due to the unavailability of service parts.



Resolve simple issues over the phone, which reduces the need for
an on-site service visit.



Schedule

firmware

downloads

to

one

or

more

imageRUNNER

ADVANCE devices via the CDS (Content Delivery System), which
reduces the need for an on-site firmware upgrade.

53

The imageWARE Enterprise Management Console and Remote Diagnostic System Plug-in are available at no charge. For more
information, refer to the Technical Publication TP10 360 available from the

Canon eSupport Center Website

.

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Summary of Contents for imageRunner Advance 6255

Page 1: ...S Se er rv vi ic ce e G Gu ui id de e ...

Page 2: ...ANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE 6275 6265 6255 SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITH...

Page 3: ...ment of Commerce and other U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at t...

Page 4: ...Watermark B1 15 2 PCL Printer Kit AV1 15 3 PS Printer Kit AV1 15 4 Direct Printer Kit for PDF XPS H1 15 5 imagePASS U2 15 6 PCL International Font Set A1 16 7 Barcode Printing Kit D1 16 8 Additional Memory Type D 512 MB 16 B Universal Send Fax Features and Options 16 1 Universal Send Advanced Feature Set F1 16 2 Universal Send Security Feature Set D1 16 3 Universal Send Digital User Signature Kit ...

Page 5: ...tput Management 31 1 Canon Mobile Printing 31 2 Direct Print and Scan for Mobile 32 3 uniFLOW 32 4 Advanced Anywhere Print AA PRINT 32 5 Universal Login Manager 32 6 EFI PrintMe 33 D Device Security and Management 34 1 Advanced Authentication Proximity Card AA PROX 34 2 imageRUNNER ADVANCE Tracker 34 3 imageWARE Enterprise Management Console and Plug ins 34 4 uniFLOW Device Security Management 35 ...

Page 6: ...ry System Web Site 55 M Hard Disk Drive Handling 56 N Special Tools Solvents and Oils 57 O Consumables 59 P Consumable Parts 60 Q Periodic Replacement Parts 63 R Periodic Maintenance 64 S Soft Counter 68 T MEAP Counter 68 VIII Suggested End User Customer Service Offerings 69 A Monthly Copy Print Volume 69 B Limited Warranty Support 70 1 End User Limited Warranty Conditions 70 2 GPR 37 38 Drum Unit...

Page 7: ...he standard paper sources two 2 paper drawers two 2 paper cassettes and one multi purpose tray can hold a maximum of 4 200 sheets of paper Adding the optional Paper Deck Unit A1 or Paper Deck Unit D1 the device can hold a maximum of 7 700 sheets Standard USB memory support Two USB ports one is on the right side of the control panel and another on the back right of the main unit are available for s...

Page 8: ...ate PDFs using standard and customized document templates The imageRUNNER ADVANCE 6200 Series feature as standard Scan to Office Open XML to pptx file format only and Searchable PDF OCR New software solutions integrate the imageRUNNER ADVANCE 6200 Series devices directly into mobile and cloud workflows Security Enhancements The HDD Erase function is now available as a standard feature The HDD Lock...

Page 9: ...Paper Drawers Paper Cassettes and Paper Decks 14 lb bond to 80 lb cover 52 to 220 g m Multi Purpose Tray 14 lb bond to 140 lb index 52 to 256 g m Paper Capacity 20 lb bond 80 g m 2 Standard Two Paper Drawers Up to 1 500 sheets each Two Paper Cassettes Up to 550 sheets each Multi Purpose Tray Up to 100 sheets Optional Paper Deck Unit A1 or Paper Deck Unit D1 Up to 3 500 sheet paper deck Maximum Up ...

Page 10: ...imageRUNNER ADVANCE 6200 Series Service Guide imageRUNNER ADVANCE 6200 Series Service Guide December 2013 Revision 1 Page 4 ...

Page 11: ... PDF Standard OOXML 8 pptx only Standard PDF Advanced Feature Set Optional 9 PDF Security Feature Set Optional 10 PDF Digital User Signature Optional Fax Single Line Optional w Super G3 FAX Board AL1 2 nd Line Optional w Super G3 2 nd Line Fax Board AL1 3 rd 4 th Line Optional w Super G3 3 rd 4 th Line Fax Board AL1 Remote Fax Optional w Remote Fax Kit A1 Network Standard Ethernet 1000Base T 100Ba...

Page 12: ...NNER ADVANCE 6255 Printer Model 13 14 5989B010AA 11 Part numbers are subject to change without notice 12 Ships standard with 2 x 1 500 Sheet Paper Drawers 2 x 550 sheet Paper Cassettes Tab Feeding Attachment Kit UFRII Printing Color Universal Send with PDF High Compression Searchable PDF XPS OOXML Scan to PPT Access Management System HDD Data Erase IP Sec Single Pass Duplexing Automatic Document F...

Page 13: ...01 300 4781B004AA Canon Card Set A5 301 500 4781B005AA Canon Card Set A6 501 1000 4781B006AA Braille Label Kit F1 7518A004AA ADF Access Handle A1 1095B001AA Copy Control Interface Kit A1 22 3726B001AA Convenience Stapler B1 1727V838 Universal Keyboard Stand A1 2212V477 Card Reader Assembly for Universal Keyboard Stand 2212V478 11 Part numbers are subject to change without notice 15 Paper Deck Unit...

Page 14: ...840B007AA HDD Data Encryption and Mirroring Kit C5 33 5998B002AA HDD Data Erase Scheduler 4164BJ92AA Removable HDD Kit AG1 5997B001AA 2 5 inch 160 GB HDD J1 34 5995B001AA 2 5 inch 1 TB HDD K1 5996B001AA 11 Part numbers are subject to change without notice 23 The eLAN Electronic License Access Number is delivered via the CNA Canon Network Access Web site 24 Requires PCL Printer Kit AV1 25 Requires ...

Page 15: ...elivered via the CNA Canon Network Access Web site Table 6 Supplies and Consumables Supplies and Consumables Item Part Number 11 Stamp Ink CRG C1 1857B001AA Staple Cartridge J1 for the Staple Finisher P1 and Booklet Finisher P1 39 6707A001AD Staple Cartridge D2 for the Booklet Finisher P1 only 40 0250A002AD 11 Part numbers are subject to change without notice 35 Voice Guidance Kit F2 and Voice Ope...

Page 16: ...r V1 3 1L 5 to 19 licenses 43 4148B397AA imageRUNNER ADVANCE Tracker V1 3 1L 20 or more licenses 44 4148B398AA imageRUNNER ADVANCE Tracker V1 3 1L NFR 4148B407AA MEAP Connector for SharePoint Server v1 1 1 Device 45 4165B036AB AA Prox V2 3 with WFC MEAP Connectors 5105B036AA AA Prox V2 3 with Tracker 5105B037AA imageWARE Document Server V2 0E 1L with 3 yrs Software Maintenance 46 4143B039AB imageW...

Page 17: ...ion 47 7494A689AA imageRUNNER ADVANCE Desktop 20L 1yr Maintenance Extension 47 7494A751AA imageWARE Scan Manager DS V1 1E 1L with 3 yrs Software Maintenance 46 7494A698AB imageWARE Scan Manager DS V1 0 1 1 EFS 1L 1 yr Software Maintenance Extension 47 7494A699AA imageWARE Scan Manager DS V1 1E 1L NFR 48 7494A700AB 11 Part numbers are subject to change without notice 23 The eLAN Electronic License ...

Page 18: ... to 3 500 sheets 20 lb bond 80 g m2 Supports LTR sized paper only Paper weight 14 lb bond to 80 lb cover 52 to 220 g m Includes roller pick up paper feed Cannot be installed with the Paper Deck Unit D1 C Paper Deck Unit D1 Holds up to 3 500 sheets 20 lb bond 80 g m2 Supports 11 x 17 sized paper only Paper weight 14 lb bond to 80 lb cover 52 to 220 g m Includes roller pick up paper feed Cannot be i...

Page 19: ...ample tray 1 300 sheets for top tray 2 450 sheets for lower tray Can corner or double staple up to 50 sheets of paper Paper weight 14 lb bond to 140 lb index 52 to 256 g m Supports the optional External 2 3 Hole Puncher A1 to provide hole punch capabilities G Booklet Finisher P1 Contains three trays which holds up to 4 000 sheets 250 sheets for the sample tray 1 300 sheets for top tray 2 450 sheet...

Page 20: ...ay Q1 Simple Tray for Basic output 250 sheet output capacity J 2 5 inch 160 GB HDD J1 Required for the HDD Mirroring function when the HDD Data Encryption Mirroring Kit is installed Does not increase the overall storage capacity of the machine K 2 5 inch 1 TB HDD K1 Required to replace the machine s standard 160 GB hard disk drive to increase the HDD capacity to 1 TB If the machine is configured w...

Page 21: ...cense activation via the LMS 3 PS Printer Kit AV1 Supports the PostScript printing solution Supports printing in true 1 200 x 1 200 dpi resolution Requires license activation via the LMS 4 Direct Printer Kit for PDF XPS H1 Enables the user to print PDF and XPS files directly from the Remote UI Memory Media and the Advanced Box Users can also print PDF files from memory media and the Advanced Box R...

Page 22: ... PDF and Adobe Reader Extensions PDF files Requires license activation via the LMS 2 Universal Send Security Feature Set D1 Enables the user to encrypt PDF and Digital Device Signature PDF XPS files as well as set a password to send them safely to a file server or e mail address Enables the recipient of a PDF or Digital Device Signature PDF XPS file to verify which device scanned the file Requires...

Page 23: ... 8 Adobe LiveCycle Rights Management ES Server Integration Enables Administrators to set automatic document privileges and apply security policies by creating Policy Protected PDF files on the imageRUNNER ADVANCE Device even after document creation using the Adobe LiveCycle Rights Management ES Server Upon attempt by an end user to open a protected Policy Protected PDF document the Rights Manageme...

Page 24: ...ments can be converted into another file format PDF JPEG and TIFF and sent via e mail or fax or sent to a file server or another mailbox Up to 100 files in the mailbox at a time can be selected to send The files in Mailbox can be edited Files can be incorporated into other files in the mailbox duplicated or have pages deleted The Mailbox privacy allows password protection for each Mailbox or label...

Page 25: ...s via the SMB WebDav protocol When one machine is connected to another machine a user can select an Advanced Box in the other machine if it is on the network to store files or print a file that is stored in the other machine on this machine 4 Memory Media Storage USB memory media can be inserted into the USB port located on the side of the control panel Memory Media storage enables end users to sc...

Page 26: ...y Stick and Micro Drive memory media for direct print and scan to store operations 4 Remote Operator s Software Kit B1 Enables the user to access the machine s control panel and specify settings or process jobs from a computer located on the same network as the machine remotely Requires license activation via the LMS E Security Features and Options The imageRUNNER ADVANCE 6200 Series machines incl...

Page 27: ...CE Series devices The AMS is administrator controlled and can restrict access to the device There are two levels Device level login The administrator can assign device feature access to end users in conjunction with the SSO H login service and the user role assigned by the administrator five 5 user roles are available Function level login The administrator may allow or disallow access to a specifi...

Page 28: ... to the authentication server which authenticates users and returns an accept or deny message back to the access point The access point then accepts or denies access d IPv6 The imageRUNNER ADVANCE Series supports Internet Protocol Version 6 IPv6 which is a network layer protocol designated as the successor to IPv4 for general use on the Internet Support for IPv6 adds extended business value to the...

Page 29: ... for which Canon U S A Inc is not liable See the DISCLAIMER on page ii for further details IMPORTANT If the TPM setting is activated and the TPM chip fails the confidential information stored on the chip can only be recovered if Canon s service representative replaces the TPM chip and restores the original TPM key to the new chip Immediately back up the TPM key on a USB memory stick after the TPM ...

Page 30: ...or maximum security protection depending on preferences set by the system administrator d Quick Menu Log in Screen After end users login to the imageRUNNER ADVANCE device they can choose the default Quick Menu screen Shared or Personal in the Restrict Quick Menu Use screen accessible from Settings Registration Personal is the default Quick Menu By setting Personal as the default access from genera...

Page 31: ...then the HDD must be backed up before installing the Kit or a loss of data may occur If this occurs an E602 error code may appear and the System Software will need to be reloaded onto the engine g Document Scan Lock Kit B1 Enables the administrator to embed an invisible code over the entire surface of a printed document to identify which printer printed the document and enables the administrator t...

Page 32: ... TL Code as dots or QR Code as 2D matrix codes within copied or printed documents to restrict unauthorized copying sending and faxing of these documents as well as to track the origin of these documents b Policy Protected PDF Policy protected PDF files control access and usage rights to protect sensitive and high value information against inadvertent or malicious disclosure See Adobe LiveCycle Rig...

Page 33: ...Kit F1 for IEEE 2600 1 Common Criteria Certification The optional imageRUNNER ADVANCE Security Kit F1 49 certifies that the imageRUNNER ADVANCE 6200 Series complies with IEEE standard 2600 1 50 IEEE 2600 is a standard to protect hardcopy devices in a commercial information processing environment where a moderate level of document security network security and security assurance are required The iR...

Page 34: ...ADVANCE Security Kit F1 for IEEE 2600 1 Common Criteria Certification is installed imageRUNNER ADVANCE 6200 Series machines can only be upgraded with firmware versions certified for the IEEE standard 2600 1 Upgrading to non certified firmware invalidates the IEEE standard 2600 1 certification although the machine will continue to operate properly ...

Page 35: ...cuments to PDF files or open documents in Desktop Binder via a drag and drop action The Quick Printing Tool also enables the end user to monitor the status of inbound and outbound print and fax jobs Print templates can automatically be applied to a job through the print function of the Quick Printing Tool or documents can be previewed before printing via the Desktop Binder option 3 imageWARE Docum...

Page 36: ... PDF Pro Office eCopy PDF Pro Office ePPO is a Network to Desktop Office Scanning Solution that enables end users to create convert and collaborate With ePPO end users can create and share PDFs edit PDF files and convert PDF files into searchable editable and fully formatted Microsoft Office or Corel WordPerfect files B Scan Management 1 Workflow Composer and Connectors imageRUNNER ADVANCE workflo...

Page 37: ...he Canon imageRUNNER ADVANCE devices to turn paper documents into digital information that for integration into an end user s communication collaboration workflow and business applications Paper based information can be integrated with an end users backend repository alleviating the burden of manually re keying information or filing paper documents C Print Output Management 1 Canon Mobile Printing...

Page 38: ...ilable in the core features and add on modules uniFLOW is designed to save time and expenses by providing effective controls over its entire print fleet Organizations will be able to identify and manage the cost of printing copying scanning and faxing across your enterprise uniFLOW is capable of identifying users printing behaviors and address their needs to improve the overall efficiency of print...

Page 39: ...on 6 EFI PrintMe EFI PrintMe is a cloud based mobile print solution for the imageRUNNER ADVANCE Series that allows end users to print electronic files from their mobile devices such as smartphones tablets and laptops to a Canon imageRUNNER ADVANCE devices through the EFI PrintMe Cloud Service Files uploaded to the EFI PrintMe Cloud Server are secured with a 128 bit encryption Walk up end users can...

Page 40: ...DVANCE Series It tracks per user device usage on a per function basis through department IDs and Windows logon names imageRUNNER ADVANCE Tracker allows for monitoring managing and allocating cost of usage to prevent inefficient and wasteful usage Copy print scan and fax tracking can be done by device user and department ID 3 imageWARE Enterprise Management Console and Plug ins imageWARE Enterprise...

Page 41: ...ser usernames codes and passwords Using various smart proximity or magnetic cards 5 uniFLOW Serverless Secure Print uniFLOW Serverless Secure Print is a secure printing and follow me printing option that utilizes the end user s client PC to store secure print jobs until the end user can authenticate and release the secure print jobs at an imageRUNNER ADVANCE device The imageRUNNER ADVANCE device t...

Page 42: ...o build the foundation of the user interfaces and the expanded product functionality then concludes with a blended program focused on the hardware knowledge and skills needed for your technicians Service technicians with a certification on the imageRUNNER ADVANCE 8000 6000 Series would need to follow the Certified Technician learning path see Figure 2 below by completing an online imageRUNNER ADVA...

Page 43: ...articles support forums technical publications is available through our e Support Center Web site for all technicians Refer to the Technical Support section on the e Support Web site for entitlement details D Learning Path for Service Technicians not certified on the imageRUNNER ADVANCE 8000 6000 Series 1 Online Courses Technician Training The online Systems and Hardware modules are available on e...

Page 44: ...10 Classroom Courses Course Name Course Code 11 Required imageRUNNER ADVANCE Systems 07IRTAS01O Yes imageRUNNER ADVANCE 8000 8200 and 6000 6200 Series Servicing and Maintenance 18IRT810501C Yes 11 Part numbers are subject to change without notice 3 Prerequisites Prior to enrolling into the blended technician training program each student will have to successfully achieve a certification of the App...

Page 45: ... Course Equipment Windows workstation Vista XP 2007 or higher Microsoft Internet Explorer v7 0 or higher imageRUNNER ADVANCE 8200 6200 Series device Applicable accessories hardware and software H Service Materials Printed Service Manuals and Parts Catalogs will be provided for reference use during the classroom course An electronic PDF file of the Service Manuals will be made available to each stu...

Page 46: ...d Receptacle Requirements for Main Unit and Accessories Description Power Supply Power Receptacle imageRUNNER ADVANCE 6200 Series 120 V 20 A NEMA 5 20R Paper Deck Unit A1 From the Main Unit N A Paper Deck Unit D1 From the Main Unit N A Staple Finisher P1 From the Main Unit N A Booklet Finisher P1 From the Main Unit N A External 2 3 Hole Puncher A1 From the Main Unit N A Document Insertion Unit L1 ...

Page 47: ...equirements B Hardware Configuration Chart Figure 4 Hardware Configuration Chart imageRUNNER ADVANCE 6200 Series Service Guide 200 Series Service Guide Power and Receptacle Requirements Hardware Configuration Chart Hardware Configuration Chart 00 Series Service Guide December 2013 Page 41 ...

Page 48: ...Hole Puncher A1 17 lb 7 7 kg Document Insertion Unit L1 88 2 lb 40 kg Document Insertion Folding Unit H1 168 lb 76 kg Copy Tray Q1 2 4 lb 1 1 kg Copy Card Reader F1 7 1 oz 200 g Table 17 Dimensions Unit Height Width Depth imageRUNNER ADVANCE 6200 Series 48 1 220 mm 25 3 8 645 mm 30 3 8 770 mm Paper Deck Unit A1 22 1 2 570 mm 12 3 4 323 mm 23 583 mm Paper Deck Unit D1 22 1 2 570 mm 23 5 8 601 mm 24...

Page 49: ...imensions Diagram imageRUNNER ADVANCE 6200 Series Staple Finisher 25 5 8 649 mm External 2 3 Hole Puncher 4 1 4 107 mm Document Insertion Unit 9 3 4 247 mm Main Unit 25 3 8 645 mm Paper Deck Unit A1 12 3 4 323 mm Booklet Finisher 25 5 8 649 mm Document Insertion Folding Unit 9 3 4 247 mm Paper Deck Unit D1 23 5 8 601mm 89 3 8 2 269 mm ...

Page 50: ...including the opening of the main unit and accessory doors With the main unit only provide at least 4 100 mm behind the machine to the wall for unrestricted operation including the opening of the main unit doors With the accessories attached provide at least 31 1 2 800 mm behind the machine to the wall for unrestricted operation including the opening of the main unit and accessory doors Do not pla...

Page 51: ...ecember 2013 Revision 1 Page 45 Table 20 Maximum Configuration Installation Space Requirements Maximum Configuration Main Unit with the Duplex Color Image Reader Unit G1 Document Insertion Folding Unit H1 External 2 3 Hole Puncher Booklet Finisher P1 Upright Control Panel and Paper Deck Unit D1 ...

Page 52: ...Card Reader F1 1 minute 6 5 minutes 7 5 minutes Copy Card Reader Attachment A2 1 minute 4 minutes 5 minutes Control Panel Sheet E1 4 minutes 17 minutes 21 minutes Super G3 FAX Board AL1 1 minute 10 minutes 11 minutes Super G3 2nd Line Fax Board AL1 1 minute 12 minutes 13 minutes Super G3 3rd 4th Line Fax Board AL1 1 minute 14 5 minutes 15 5 minutes Voice Guidance Kit F2 1 minute 11 minutes 12 minu...

Page 53: ...Computer Hardware IBM compatible and Macintosh Computer Networking Hubs Switches Routers Cabling Network Communication Protocols TCP IP v4 v6 TCP over NetBIOS Currently Supported Operating Systems from Microsoft Windows Mac OS X UNIX LINUX Novell Netware Computer Software Microsoft Adobe PageMaker Printing Architectures Print Server Point Print Printer Ports Standard TCP IP RAW LPR UFRII PCL PS Sc...

Page 54: ...serviceability as part of the overall design of the imageRUNNER ADVANCE products enables a reduction in the time required to service the machine s major components Access to common parts and frequently used components has been improved to enable technicians to perform tasks more efficiently In addition technology improvements and the FRU Field Replaceable Unit Program have reduced parts pricing im...

Page 55: ...lership s back end device management system imageWARE Remote provides the following labor cost reduction benefits Retrieve meter readings for billing which reduces the need for an on site meter read or a phone call to the customer to read the meters Anticipate part requirements by monitoring the imageRUNNER ADVANCE meter readings Monitoring the page counter and service part counter data the servic...

Page 56: ... downloads However the value of using the CDS is realized when updating multiple imageRUNNER ADVANCE devices You can save up to 40 minutes per firmware downloading and installation There are three methods which helps you to deliver firmwa imageRUNNER ADVANCE devices CDS Firmware Delivery Methods Download Firmware Install Firmware Frequency Scheduled Update at device Automatic Automatic Recurring p...

Page 57: ...ation time for new or replacement imageRUNNER ADVANCE devices by exporting the user mode and service mode settings of a current imageRUNNER or imageRUNNER ADVANCE device for import to a new or replacement device The settings can be exported from the current devices using via Remote UI Device Information Delivery Function or via the service mode to USB memory media The settings can be imported to a...

Page 58: ...mware downloads from the SST and USB memory media When the hard disk drive is replaced the SST is used to format the new HDD and load software 2 Backup Restore RAM Data If replacing and PCBs with FDIMMs attached or initializing RAM the Service Support Tool can be used to create a backup file of the RAM data on the FDIMMs and saved to a PC Once the PCB has been replaced the RAM backup file can be r...

Page 59: ...evision 1 Page 53 Necessary Cables High Speed USB 2 0 compliant cable as short as possible to avoid connection problems Note Do not use extension cables Cross over Ethernet cable USB Memory Media Specifications High Speed USB 1 1 2 0 recommended 1 GB or more capacity FAT 16 or FAT 32 format Single partition ...

Page 60: ... enter the license access number and the imageRUNNER ADVANCE device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms ir Figure 5 License Management System If there are activation or installation issues contact the Technical Support Center Be prepared to provide the product s serial number license access number and license key ...

Page 61: ...geRUNNER ADVANCE device s touch panel display enter the LAN License Access Number of the MEAP application when prompted and then follow the instructions on the touch panel display to install and register the MEAP application Some MEAP applications include a Software License Agreement to which you must agree before you can complete the installation and registration process Additionally you can down...

Page 62: ...any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk including loss arising from lost opportunity to use such data even if Canon is informed of the possibility of such damages Therefore it is recommended to not permanently store data on the HDD without having secured copies or printouts of such data Review the terms of the product s L...

Page 63: ...se for electrical checks for adjustment of laser power in combination with the laser power checker Cover Switch TKN 0093 A Tester Extension Pin FY9 3038 000 A Used as a probe extension when making electrical checks Tester Extension Pin L Shaped FY9 3039 000 A Used as a probe extension when making electrical checks Mirror Positioning Tool FY9 3046 040 B Used for positioning mirror mounts NA 3 Test ...

Page 64: ...Procure locally Substitute MEK Lubricating oil EM 50L Lubrication e g gears Special oil Special solid lubricating agent Lithium soap Tool No HY9 0007 Lubricating oil Lubrication e g scanner rail Synthetic oil Synthetic oil NTN Corporation EU 1 Tool No FY9 6028 50 cc Super lube grease Apply to the fixing assembly gears Chemical synthesis oil Chemical synthesis oil Tool Number FY9 6005 80g Tospearl ...

Page 65: ...de thereby allowing replacement of a bottle at any time by the end user customer Please see the Service Manual for details Table 25 Main Unit Consumables List Description Part Number 11 Quantity Estimated Life 55 Remarks GPR 37 38 Black Drum Unit 3765B003AA 1 6 000 000 pages GPR 38 Black Toner 3764B003AA 1 56 000 56 pages 11 Part numbers are subject to change without notice CAUTION If your clothin...

Page 66: ...M4 5438 010 1 1 000 000 pages High temperature high humidity environment 30 deg C 80 500 000 sheets Developing Roller FC0 2276 000 2 1 000 000 pages Drum Cleaning Blade FL3 6291 000 1 600 000 pages Blade is reversed 300 000 sheets Drum Separation Claw FB4 8018 010 3 500 000 pages High temperature high humidity environment 30 deg C 80 250 000 sheets Drum Front Side Seal FC8 7086 000 1 500 000 pages...

Page 67: ... 000 1 120 000 sheets 11 Part numbers are subject to change without notice 55 Value is based on LTR sized paper Estimated average values in the field based on data from supplier Data is subject to change depending upon many factors including without limitation monthly copy volume environment type of image printed and customer handling of the equipment Table 27 Duplex Color Image Reader Unit G1 Con...

Page 68: ...harge eliminator R FC5 5571 000 1 1 000 000 pages Inlet static charge eliminator FL2 0822 000 1 1 000 000 pages Swing guide inside static charge eliminator 4F3 0929 000 1 1 000 000 pages Buffer roller FC5 3442 000 2 1 000 000 pages Return roller Rear 4A3 0950 000 1 1 000 000 pages Return roller Front 4A3 0951 000 1 1 000 000 pages 11 Part numbers are subject to change without notice 55 Value is ba...

Page 69: ...ging Wire Spring High temperature high humidity environment 30 deg C 80 250 000 pages Primary Charging Wire FB4 3687 000 AR 500 000 pages High temperature high humidity environment 30 deg C 80 250 000 pages Primary Charging Wire cleaner FL2 4271 000 2 500 000 pages Pre transfer Charging Wire cleaner holder FL2 2720 000 2 500 000 pages Primary Grid Wire FY1 0883 000 AR 500 000 pages Pre transfer Ch...

Page 70: ...ging Assembly Primary Charging Wire In a high temperature humidity environment 30 deg C 80 replace at 250 000 sheets Primary Charging Wire cleaner Primary Charging Wire cleaner holder Grid Wire Pre transfer Charging Assembly Pre transfer Charging Wire In a high temperature humidity environment 30 deg C 80 replace at 250 000 sheets Pre transfer Charging Wire cleaner Pre transfer Charging Wire clean...

Page 71: ...rd during operation Drum Surface Δ Using lint free paper clean the drum with the drum cleaning powder Drum Edge Δ Clean with lint free paper moistened In a high temperature humidity environment 30 deg C 80 replace at 250 000 sheets Lower side of Developing Assembly Δ Remove toner scattered during the removal of the Developing Assembly Developing wheel Δ Clean with lint free paper moistened with al...

Page 72: ...er Remove paper lint covered on the Inlet Sensor Flag Fixing Oil Receiver Δ Dry wipe Fixing Web Guide Δ Fixing Right Stay Δ Clean with solvent and lint free paper Dowel Δ Dowel Holder Δ Upper Separation Claw Δ Clean this part when it is not replaced Clean with solvent and lint free paper Cassette 3 Pickup Roller Actual use in terms of number of prints Cassette 4 Pickup Roller Cassette 3 Feed Rolle...

Page 73: ...s Δ Clean with lint free paper moistened with alcohol Separation Static Eliminator Δ Remove paper lint toner with Blower Duplex Unit Cleaning Brush Δ Using a blower remove paper lint collected by the Cleaning Brush Registration Unit Magnet Δ Clean with lint free paper moistened with alcohol Scanner Sensor Feeding Assembly Δ Using Blower remove paper lint Vertical Path Sensor 1 PS24 the Multi purpo...

Page 74: ...anged via Service Mode setting to any available counter 3 201 Copy Total 1 On 4 203 Copy Large On 5 Not Displayed Off 6 Not Displayed Off T MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application You can view the MEAP counter by logging on to the MEAP SMS Service Management Service Application License Information page via a Web browser The computer...

Page 75: ...sized paper imageRUNNER ADVANCE 6275 Approximately 30 000 150 000 Up to 350 000 imageRUNNER ADVANCE 6265 Approximately 30 000 110 000 Up to 250 000 imageRUNNER ADVANCE 6255 Approximately 30 000 70 000 Up to 220 000 Table 36 Monthly Print Copy Volume Definitions Monthly PCV Type Description Optimum PCV This is the print copy volume range that the equipment was intended to run on a regular basis to ...

Page 76: ...ed Warranty located in the Appendix 3 Flat Rate Program The Flat Rate Program provides a flat rate credit to Canon USA s full line dealers as compensation for warranty expenses that they may incur Dealers who purchase an imageRUNNER ADVANCE 6200 Series device will receive a Flat Rate Program credit during the month following their purchase This credit covers the dealer s cost of defective parts an...

Page 77: ... for Repair The APRFs Authorized Parts Repair Facilities are authorized by Canon USA to repair circuit boards for various Canon products The APRF program is designed to help your dealership reduce service costs by having circuit boards repaired instead of purchasing brand new boards Each circuit board is live tested and updated to the latest firmware version prior to returning it to your dealershi...

Page 78: ...rvice 1 800 883 1001 Technical Support 1 800 Technical Support 1 888 883 2001 Fax 1 913 631 8372 4310 Repairable parts under warranty are repaired free of Usually the turnaround time is approximately five 5 business days Once repaired and tested the parts are shipped dealership via UPS Ground repairable the APRF will contact your dealership Warranty Control Section will issue a credit to your acco...

Page 79: ...levard Newport News VA 23606 Attention Warranty Returns The service history log must include the following Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machine s Serial Number Machine Copy Count Part Number Reason for Removal Work Performed Highlight Current Service Call 5 e Tag e Tag is an electronic limited warranty claim form that is completed online printed ou...

Page 80: ...service history log can be handwritten or computer generated and must include the following information Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machine s Serial Number Machine Copy Count Part Number Reason for Removal Work Performed Highlight Current Service Call For defective drums ship the drum to the address provided on the bottom of the e Tag warranty cla...

Page 81: ...e Guide 200 Series Service Guide Warranty Credit Inquiry ine Warranty Credit Inquiry enables your dealership to check and print the details of your e Tag and Flat Rate Canon Network Access Web site Tag Inquiry your e Tag warranty claim credits online log on Web site at http www isgcentral cusa canon com Canon Network Access CNA as shown below ISG Central 00 Series Service Guide December 2013 Page ...

Page 82: ... shots CNA Warranty Credit Inquiry Tag Warranty Claims Search To check the status of the e Tag warranty claims already submitted Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 10 e Support e Tag Claim enables you to check the status of your claims details of the e Tag limited warranty claim form double Tag warranty claims are connected to the e Support ID number tha...

Page 83: ...eries Service Guide Rate Inquiry your Flat Rate warranty reimbursements online tral Web site at http www isgcentral cusa canon com Canon Network Access CNA as shown below ISG Central On the CNA Web site select Warranty Credit Inquiry and then select Rate Warranty Reimbursement to perform a Flat claims search as shown in the following screen shots CNA Warranty Credit Inquiry Rate Warranty Reimburse...

Page 84: ...matically improves the TSC s ability to help troubleshoot the problem and eliminate the guesswork when answering a specific question This also helps to supply you with answers that are more accurate Provide the serial number of the installed engine or application you want to troubleshoot While the serial number is required to access support it also provides the Support Specialist with information ...

Page 85: ... is assigned to the call Every effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and require escalation must follow the process below The status of all escalated cases can be viewed via e Support or by calling the TSC Canon USA s TSC support responsibilities are as follows The contracted servicing dealer solely provides all technical suppor...

Page 86: ...pport Escalation Flow Chart Canon imageRUNNER ADVANCE 6200 Series End User End User Contacts Servicing Dealer Servicing Dealer Contacts Canon USA TSC Canon USA Technical Support Center 1 800 528 2830 Canon USA Digital Solutions Specialist Systems Engineers Canon USA Engineering Status Modify Update Case Update Case Update Case Assistance Required ...

Page 87: ... 2013 Revision 1 Page 81 2 NAVI NAVI is a computer based application that is designed to function as both an information resource and diagnostic tool for Canon dealership technicians equipped with a laptop or dealer in house help desk environments Figure 17 NAVI Login Screen Figure 18 NAVI Main Screen ...

Page 88: ...nces Provides a link to Canon Technical Documentation which is offered to dealers for sale on a CD ROM Provides a link to Canon Service Tools such as the SST Service Support Tool and PDL Downloader Enables you to access the machine s Service Mode from a computer running the NAVI application and perform the Auto Reset function returns all machine settings back to their initial or default values Ena...

Page 89: ...eviously introduced models to a computer with NAVI installed 3 Install NAVI and Use the Program Use the following procedure to install and use NAVI Install the core NAVI program and any patches Add model support as necessary Add any updated model case data If you have previously issued technical documentation on CD ROMs you can link these files with NAVI d Updates Continuous updates to each imageR...

Page 90: ...via the Worldwide The following functions and information can be accessed Proactive notification of new releases patches Technical Publications and other information via e mail message Search for technical solutions with the Integrated Management System through a natural language query Read or download on line documentation Download patches and their Readme files Download firmware and software dri...

Page 91: ... isgcentral cusa canon com Access is limited to an Authorized Dealer s Management ontact your Dealer Administrator to request access to the Services and Solutions section of ISG Central ISG Central Login Screen end user logs on to the ISG Central Web site he s Engineering Services Solutions button to access the Service Guides area of the Web site as shown below ISG Central Engineering Services Sol...

Page 92: ...imageRUNNER ADVANCE 6200 Series Service Guide imageRUNNER ADVANCE 6200 Series Service Guide December 2013 Revision 1 Page 86 Figure 23 ISG Central Engineering Services and Solutions Service Guides Area ...

Page 93: ...avy 2 67 to 80 lb cover 181 to 220 g m 2 Heavy 3 82 lb cover to 140 lb index 221 to 256 g m 2 1 Sided Coated 1 29 lb bond to 66 lb cover 106 to 180 g m 2 1 Sided Coated 2 67 to 80 lb cover 181 to 220 g m 2 2 Sided Coated 1 29 lb bond to 66 lb cover 106 to 180 g m 2 2 Sided Coated 2 67 to 80 lb cover 181 to 220 g m 2 Tracing 17 to 24 lb bond 64 to 90 g m 2 Transparency 40 lb bond to 66 lb cover 151...

Page 94: ...SPX Frame Type Ethernet II Ethernet 802 2 Ethernet 802 3 Ethernet SNAP Auto Detect Print Applications Bindery PServer NDS PServer RPrinter NPrinter AppleTalk Frame Type Ethernet SNAP Print Applications PAP Printer Access Protocol Others USB 2 0 2 Host USB 2 0 Device USB 2 0 2 w Optional Device Port SD Card SDHC Card Compact Flash Memory Stick Microdrive w Optional Multimedia Reader Writer Copy Pri...

Page 95: ...rhead Multi Purpose Tray Thin Plain Heavy 1 Heavy 2 Heavy 3 Color Recycled Pre Punched Transparency Tracing Labels bond Letterhead Duplexing Standard Automatic Trayless Duplexing Dimensions H W D Without the upright control panel 48 x 25 3 8 x 30 3 8 1 220 mm x 645 mm x 770 mm With the upright control panel 59 49 1 4 x 58 3 8 x 30 3 8 1 252 mm x 1 481 mm x 770 mm Weight Main unit DADF and Consumab...

Page 96: ...nd to 80 lb cover 64 to 220 g m 2 Size of Originals 11 x 17 LGL LTR LTRR STMT STMTR Acceptable Originals Sheet book three dimensional objects up to 4 4 lb 2kg Original Scan Speed Simplex Duplex Letter Scan 300 dpi 120 B W 85 Color ipm 200 B W 100 Color ipm Copy 2 600 dpi 120 B W 51 Color ipm 120 B W 51 Color ipm Magnification Regular paper size Same Ratio 1 1 Reduction 1 0 78 LGL LTR 1 0 73 11 x 1...

Page 97: ...ry tray is extended 58 Reference Registered Paper Type and Weight for the available paperweights 59 To the right edge of the upright control panel in the rightmost position Table 44 Paper Deck Unit D1 Paper Deck Unit D1 Item Specification Paper Sizes 11 17 LGL LTR LTRR Paper Weight 14 lb bond to 80 lb cover 52 to 220 g m 2 Paper Types 58 Thin Plain Heavy 1 Heavy 2 Color Recycled Bond Pre Punched P...

Page 98: ...ertion Folding Unit H1 Document Insertion Folding Unit H1 Item Specification C Fold Paper Size LTRR Paper Weight 16 lb bond to 28 lb bond 60 to 105 g m 2 Z Fold Paper Size 11 x 17 LGL LTRR Paper Weight 16 lb bond to 28 lb bond 60 to 105 g m 2 Paper Type 58 Thin Plain Color Recycled Paper Capacity C Fold Up to 40 sheets 20 lb bond 80 g m 2 or 60 mm in height Document Insertion Unit Paper Sizes 11 1...

Page 99: ...ight 62 11 x 17 LGL LTRR Up to 650 sheets or 3 3 4 96 mm in height Staple Mode 20 lb bond Tray B C LTR EXEC Up to 1 300 sheets 100 sets 7 3 8 or 188 mm in height 62 11 x 17 LGL LTRR Up to 650 sheets 50 sets 3 3 4 or 96 mm in height Z Fold Mode Tray B C 11 x 17 Up to 30 sheets 10 sheets per set when stapling LGL LTRR Up to 10 sheets Maximum Stapling Capacity LTR EXEC Up to 50 sheets 11 x 17 LGL LTR...

Page 100: ...ets 3 3 4 or 96 mm in height Z Fold Mode Tray B C 11 x 17 Up to 30 sheets 10 sheets per set when stapling LGL LTRR Up to 10 sheets Saddle Stitch Mode Up to 1 to 5 sheets 25 sets Up to 6 to 10 sheets 15 sets Up to 11 to 16 sheets 10 sets Maximum Stapling Capacity LTR EXEC Up to 50 sheets 11 x 17 LGL LTRR Up to 30 sheets Type of Staple Size Corner 11 x 17 LGL LTR LTRR EXEC Double 11 x 17 LGL LTR LTR...

Page 101: ...let Finisher P1 is attached and the multi purpose tray and the auxiliary tray are extended 58 Reference Registered Paper Type and Weight for the available paperweights 59 To the right edge of the upright control panel in the rightmost position Table 50 Copy Tray Q1 Copy Tray Q1 Item Specification Paper Sizes 11 17 LGL LTR LTRR EXEC STMTR Custom Size 4 x 5 7 8 to 11 3 4 x 19 1 4 100 mm x 148 mm to ...

Page 102: ... Scan Transmission Normal 8 pels 64 mm x 3 85 line mm Fine 8 pels mm x 7 7 line mm Super Fine 8 pels mm x 15 4 line mm Ultra Fine 16 pels mm x 15 4 line mm Transmission Speed Super G3 33 6 kbps G3 14 4 kbps Compression Method MH MR MMR JBIG Transmission Type Super G3 G3 Sending Original Sizes 11 x 17 to STMTR Receiving Paper Sizes 11 x 17 to STMTR Transmission Times JBIG Approximately 2 6 seconds ...

Page 103: ...licy Applied XPS Compact OCR Device Signature User Signature OOXML PowerPoint OCR Table 54 Universal Send E Mail and I Fax Specifications Universal Send E Mail and I Fax Item Specifications Communication Protocol SMTP POP3 I Fax Communication Mode Simple Full Resolution For Sending E mail 100 x 100 dpi 150 x 150 dpi 200 x 100 dpi 200 x 200 dpi 200 x 400 dpi 300 x 300 dpi 400 x 400 dpi 600 x 600 dp...

Page 104: ... dual core E5300 2 6 GHz Memory Standard Maximum 2 GB Hard Disk Drive 250 GB System Fiery System10 Print Drivers Windows XP Server 2003 Server 2008 Server 2008 R2 Server 2008 R2 SP1 Vista 7 7SP1 Macintosh OS X 10 4 11 to 10 7 x Macintosh OS X 10 8 x supported in a future release Standard Items Hot Folders Version 3 Secure Erase Version 1 1 Paper Catalog Kit VDP A1 Kit Virtual Printers Options SeeQ...

Page 105: ...imageRUNNER ADVANCE 6200 Series Service Guide imageRUNNER ADVANCE 6200 Series Service Guide December 2013 Revision 1 Page 99 C Warranty 1 Main Unit Limited Warranty ...

Page 106: ...imageRUNNER ADVANCE 6200 Series Service Guide imageRUNNER ADVANCE 6200 Series Service Guide December 2013 Revision 1 Page 100 2 GPR 37 38 Drum Unit Limited Warranty ...

Page 107: ...sumable Parts List 60 Table 27 Duplex Color Image Reader Unit G1 Consumable Parts List 61 Table 28 Paper Deck Unit A1 Paper Deck Unit D1 Consumable Parts List 62 Table 29 Booklet Finisher P1 Staple Finisher P1 Consumable Parts 62 Table 30 Document Insertion Unit L1 Consumable Parts 62 Table 31 Document Insertion Folding Unit H1 Consumable Parts 63 Table 32 Periodic Replacement Parts 63 Table 33 Ma...

Page 108: ...upport Flat Rate Program 71 Figure 8 e Support Authorized Parts Repair Facilities 72 Figure 9 e Support e Tag 73 Figure 10 e Support e Tag Claim Console 74 Figure 11 ISG Central 75 Figure 12 CNA Warranty Credit Inquiry 76 Figure 13 CNA e Tag Warranty Claims Search 76 Figure 14 ISG Central 77 Figure 15 CNA Warranty Credit Inquiry 77 Figure 16 CNA Flat Rate Warranty Reimbursement Search 77 Figure 17...

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