Canon imageRUNNER 6570, Reference Manual

Page: 547 / 600

List of Error Messages 9-75
9
T
roub
le
shoo
ti
ng
List of Error Codes without Messages
If a job or operation does not complete successfully, check the error code, and
perform the necessary operations according to the error code displayed. You can
check the error code on the Details screen when you press [Log] on the System
Monitor screen. (See "Job Details," on p. 6-11.)
If a send, receive, or fax job does not complete successfully, the error code is
printed in the Results column on the Activity Report and Send Report. However, if a
send job is canceled, "STOP" is printed in the Results column on the Send Report.
(See Chapter 12, "Printing Communication Reports," in the
Sending and Facsimile
Guide .)
Perform the necessary procedures according to the error code.
# 001
Cause Paper or originals are jammed.
Remedy Remove any jammed paper or originals. (See "Clearing Paper Jams," on p. 9-3,
and "Feeder," on p. 9-9.)
# 009
Cause 1 There is no paper.
Remedy Load paper. (See "Paper Drawers," on p. 8-2.)
Cause 2 The paper drawer is not inserted correctly into the machine.
Remedy Insert the paper drawer properly. (See "Paper Drawers," on p. 8-2.)
# 037
Cause Documents could not be received because there was insufficient memory
available.
Remedy Erase unnecessary documents and documents with errors from memory to
increase the amount of available memory. (See Chapter 6, "Receiving
Documents," in the
Sending and Facsimile Guide , and Chapter 6, "Specifying
Print Settings and Arranging Documents," in the Mail Box Guide .)
# 099
Cause Copying/printing was interrupted.
Remedy Try copying/printing again.