CHAPTER 14 TROUBLESHOOTING
14-44
COPYRIGHT © 1999 CANON INC. CANON imageRUNNER 400/330 REV.0 JAN. 1999 PRINTED IN JAPAN (IMPRIME AU JAPON)
Cause
Exposure system
Primary charging
assembly
Photosensitive
drum
Fixing assembly
Action
The exposure system
may be faulty. Clean it.
End.
Replace the drum unit.
If scratches are noted,
be sure to investigate
the cause.
Replace the fixing roller.
Check the fixing
assembly inlet for dirt.
Step
1
2
3
4
Yes/No
NO
YES
NO
YES
NO
Check
Generate a halftone test print in
service mode. Enter '5' to
COPIER>PG>TYPE. Does the
output image have black lines?
Clean the primary charging roller
in user mode. Is the problem
corrected?
Are there scratches in the
peripheral direction of the
photosensitive drum?
Wipe the black lines on the
surface of the photosensitive
drum with a cloth coated with
toner. Can they be removed?
Are there scratches in the
peripheral direction of the fixing
roller?
9
The copy has black lines (vertical, fine).