Canon imageRunner 2004, User Manual

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Faxing/Telephone Problems (imageRUNNER 2204F)
1053-07L
See Common Problems(P. 502) also.
Sending Problems
A fax cannot be sent.
● Is an external phone line busy? Wait until the line becomes free.
● Has an error occurred? Print and check a Communication Management Report.
Communication Management Report (imageRUNNER 2204F)(P. 551)
● Is a telephone line set correctly?
● When sending the fax overseas, insert pauses in the fax number.
Sending Faxes(P. 108)
A fax cannot be sent with a destination in the history specified.
● Did you turn OFF the machine? If so, the stored history was deleted.
● Did you set <Restrict New Destinations> to <On>? If so, the history before you set was deleted.
● Did you set <Restrict Resending from Log> to <On>? If so, the destinations in the history cannot be specified.
A fax cannot be sent on an optical fiber line.
● The machine is compliant with use on analog lines. When using an optical fiber line or IP phone line, the
machine may not work correctly depending on the connection environment or connected devices. In such a
case, contact the provider of the optical fiber line or IP phone.
The results of a sent fax are not satisfactory.
● Clean the platen glass or feeder. If cleaning does not improve the results, the recipient's fax machine may be
a cause.
Platen Glass(P. 531)
Feeder(P. 533)
Receiving Problems
The results of received fax are not satisfactory. Paper creases or curls.
When You Cannot Print Properly(P. 515)
Telephone and fax cannot be switched automatically.
● Check that the receive mode is set to <Fax/Tel (Auto Switch)>, <Answering Machine>, or <Net Switch>.
● Free space in memory may be running low. Print or delete data in memory.
Troubleshooting
512