imagePROGRAF iPF8400S Service Guide
imagePROGRAF iPF8400S Service Guide
September 2013
Page 21
A copy of the e-Tag limited warranty claim form and the machine service
history should be returned with the original defective part(s) to the address
provided on the bottom of the e-Tag limited warranty claim. The service
history log can be hand written or computer generated and must include
the following:
Table 12 – eTag Warranty Claim Console Requirements
•
Dealer Name
•
Part Description
•
Machine Installation Date
•
Date Part Was Removed
•
Machine Serial Number
•
Reason For Removal
•
Part Number
•
Work Performed (Highlight Current Service Call)
After authorization, parts and labor credits are posted on the CNA web site
the following business day. Alternately, after a claim is authorized, parts
and labor reimbursements are deposited into your direct deposit account
within 30 days; that is, if you have elected to receive direct deposit.
To check your Online warranty credits, log onto the ISG Central web site
aC.
Online Limited Warranty Credit Inquiry
The Online Warranty Credit Inquiry allows your dealership to check,
download, and print details of e-Tag credits.
To acquire access to the Online Warranty Credit Feature, please contact
your dealership’s ISG Central Dealer Administrator or your Canon USA
Regional office for assistance.
To view your Online warranty credits, log onto the ISG Central web site at
Go to the Canon Network Access (CNA) site to view e-Tag warranty credit
information.
After authorization, parts and labor credits are posted the following
business day.
To check the status of e-Tag Claims already submitted, go to the table in
Figure 8 - eSupport: e-Tag Warranty Claim Console
. This table allows you
to check the status of your claims. To view the details of the e-Tag claim
form, simply double-click any record.
IMPORTANT
: e-Tag claims are connected to the e-support ID number of
the individual who entered the claim data. Therefore, it is recommended
that one (1) individual enter and manage e-Tag warranty claims from your
dealership.
Summary of Contents for imagePROGRAF iPF8400S
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