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Canon imagepress C7000VPE, Service Manual

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imagePRESS C7000VPe Service Guide

imagePRESS C7000VPe Service Guide

April 2013

Page 63

VIII. Product Technical Support Offerings

A.

Dealer Support Requirements

imagePRESS C7000VPe Technical Training is required to receive technical
support for these machines. Refer to the

Canon USA Technical Support

Center

section for further details.

To ensure that every dealer receives the highest level of support and help to
resolve the end user’s problems quickly and accurately, we recommend the
following to maximize your technical support request:

Your support personnel should check technical documentation (User
Manuals, Technical Publications, etc.) and the e-Support Web site (24
hours a day, 7 days a week) before calling Canon USA’s TSC (Technical
Support Center), since your concern may have already been addressed
and documented.

Have your Support ID number ready when you call the TSC, and make
sure that you are where the engine or application is located and
accessible. This dramatically improves the TSC’s ability to help
troubleshoot

the

problem,

and

eliminate

the

“guesswork”

when

answering a specific question. This also helps to supply you with
answers that are more accurate.

Provide the serial number of the installed engine or application you want
to troubleshoot. While the serial number is required to access support, it
also provides the Support Specialist with information about previous
calls for support.

Make sure to provide environment-specific information, and any other
site-specific variables.

Submit and update your profile information, such as cell phone number,
e-mail address, and company address on the e-Support Web site in the
Current Profile section. You can also call Canon USA’s TSC. Accurate
profile information enables you to contact support personnel faster, and
is necessary, if more information is required from the caller later.

At the completion of each call, a ticket number is provided. If the Support
Specialist does not provide a number, the caller should ask for it.

Have a Dealer Technician or Systems Engineer call Canon USA with
what resolved your issue. This information is helpful, and enables a
Support Specialist to assist other callers who may have the same
problem.

Summary of Contents for imagepress C7000VPE

Page 1: ...S Se er rv vi ic ce e G Gu ui id de e ...

Page 2: ...on com Distributed in the United States by Canon U S A Inc IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePRESS C7000VPe SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORM...

Page 3: ...and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e Support Web sit...

Page 4: ...the Old Blended Training Program 14 2 Learning Path for Service Technicians using the Current Blended Training Program 15 3 Learning Path for Systems Engineers 16 B Certification 16 C Who Should Attend 16 D Accessory Training Modules 17 E Training Facilities 17 1 Online Course Training Facilities 17 2 Classroom Training Facilities 17 F Course Equipment 17 G Service Materials 18 VI Servicing Notes ...

Page 5: ...lat Rate Program 51 4 Warranty Parts for Repair 53 5 e Tag 55 6 Online Limited Warranty Credit Inquiry 57 C Service Parts Availability 61 D Parts Support Program for the imagePRESS Server 62 VIII Product Technical Support Offerings 63 A Dealer Support Requirements 63 B Canon USA Support Offerings 64 1 Canon USA Technical Support Center 64 2 NAVI 66 3 Internet Support 69 IX Appendix 72 A Specificat...

Page 6: ...ully meets the original equipment manufacturer s quality and operational standards for this Factory Certified machine The POD Deck A1 and Saddle Finisher AB2 have been remanufactured into the POD Deck A1e and Saddle Finisher AB2e respectively and fully meets the original equipment manufacturer s quality and operational standards In addition there is a new imagePRESS Server A2200e a custom imagePRE...

Page 7: ...ewly manufactured fixing unit a belt alignment test pressure spring force test and a complete function check test checks sensors web advancement temperature refresh and cleaning roller engagement and belt timing 8 All of the reworked major sub assemblies are inspected by the operator performing the rework as well as an inspector 9 After the entire module has been reworked and re assembled it is in...

Page 8: ...munication cable connects the main engine to ARCnet compatible accessories Built in Automatic Press Calibration sets the proper color densities without operator intervention while Canon s Advanced Developer technology maintains a constant supply of fresh developer to ensure color consistency from side to side page to page and job to job ...

Page 9: ...D Deck A1e Standard Optional Secondary POD Deck up to 4 000 sheets Optional Not Supported Optional Paper Deck Unit Optional Not Supported Optional Stack Bypass Optional Not Supported Optional Finishing Finisher AB1 Optional Saddle Finisher AB2 Optional Saddle Finisher AB2e Standard Finisher AJ1 Optional Saddle Finisher AJ2 Optional imagePRESS Server Optional imagePRESS Server A2200e Standard Optio...

Page 10: ...10 lb cover 64 g m to 300 g m Paper Capacity 20 lb bond 80 g m 2 Standard Two Paper Drawers Up to 1 000 sheets each POD Deck A1e Up to 4 000 sheets Multiple Copies 1 to 9 999 sheets Printer Memory 1 5 GB Hard Disk Drive Two 80 GB hard disk drives Warm Up Time 68 F 20 C From Power On Approximately 7 minutes From Sleep Mode Approximately 7 minutes FCOT First Copy Output Time Approximately 29 seconds...

Page 11: ...essories Item B1 with Professional Puncher Integration Unit A1 Hole Punch LTR A1 Die for Professional Puncher B1 Hole Punch LTR A1 Die for Professional Puncher B1 Hole Punch LTR A1 Die for Professional Puncher B1 Hole Punch LTR A1 Die for Professional Puncher B1 Hole Punch LTR A1 Die for Professional Puncher B1 Hole Punch LTR A1 Die for Professional Puncher B1 Hole Punch LTR A1 Die for Professiona...

Page 12: ...1095B001AA Key Switch Unit A2 8203A002AA Braille Label Kit E1 7518A003AA Card Reader C1 6575A001AB Basic Card Set 0500A002AC Copy Card Set 1 1 30 0499A004AB Copy Card Set 2 31 100 0499A005AA Copy Card Set 3 101 200 0499A006AA Reader Attachement A1 1398B001AA System Accessory Attachment Kit A1 2380B001AB Secure Watermark B1 1082B006AA 1082B010AA HDD Data Encryption Kit B3 1897B002AA HDD Data Encryp...

Page 13: ...652 Graphic Arts Package Premium Edition V2 2 7752A022AA SeeQuence Compose 2351B003AA SeeQuence Impose 6596A035AA SeeQuence Suite 6596A037AA Braille Label Kit E1 7518A003AA 3 Item Numbers and Part Numbers are subject to change without notice 8 The eLAN Electronic License Access Number is delivered via the CNA Canon Network Access Web site Table 7 Consumables Consumables Item Item Number 3 IPQ 2 Bl...

Page 14: ...m2 or 80 imaged sides Paper weight 17 lb bond to 110 lb cover 64 g m2 to 300 g m The imagePRESS C7000VPe only supports the Saddle Finisher AB2e C imagePRESS Server A2200e A high performance external print controller designed for corporate in plants Pay For Print and commercial printers Operates in both Windows and Macintosh environments Supports PostScript 3 PPML 2 EPS PDF Version 1 3 1 7 JPEG wit...

Page 15: ...ng Attachment C1 Installs to the paper drawers of the Main Unit and the POD Decks Ensures reliable feeding of tab paper from the drawer D High Capacity Stacker C1 Provides large stacking for paper sizes up to 13 x 19 2 Capacity of up to 5 000 sheets 20 lb bond 80 g m2 An output tray located on top of the stacker supports up to 1 000 sheets The optional Stacker Dolly A1 a rolling removable dolly tr...

Page 16: ...g m2 to 216 g m2 G Booklet Trimmer D1 Connects to the Booklet Tray of the Saddle Finisher AB2e Provides adjustable front trimming of saddle stitched booklets approximately 100 pages The Conveyor Tray can hold approximately 30 booklets Requires the Saddle Finisher AB2e H Two Knife Booklet Trimmer A1 Connects to the Booklet Trimmer D1 Provides adjustable top and bottom side trimming of a saddle stit...

Page 17: ...st two 2 technicians who have successfully completed the imagePRESS C7000VPe update training program Additionally a dealership must have at least one 1 Systems Engineer that has successfully completed the imagePRESS C7000VP Systems training program By meeting this combination of requirements a dealer can be confident that their service department will have the skills and knowledge needed to be suc...

Page 18: ...ePRESS C7010VP C6010VP C6010 Hardware Update course and concludes with the imagePRESS C7000VPe Update Course Using the Current course format Figure 2 The service technician will need to complete the comprehensive imagePRESS C7000VP blended training program with the 15 day Classroom Course and conclude with the imagePRESS C7000VPe training program Figure 1 Learning Path for Service Technicians usin...

Page 19: ...oretical concepts to install configure and support the imagePRESS C7010VP C7000VP Series machines The imagePRESS C7010VP C6010VP C6010 Hardware Update Training Program focuses on the similarities and differences when comparing the imagePRESS C7010VP C6010VP C6010 Series to the imagePRESS C7000VP C6000VP C6000 devices The imagePRESS C7000VPe Update Training Program focuses on the similarities and d...

Page 20: ... site On line course modules include a final examination The imagePRESS C7000VP Hardware course module provides technicians with the theoretical concepts to install configure and support the imagePRESS C7010VP C7000VP Series machines The imagePRESS C7000VPe Update Training Program focuses on the similarities and differences comparing the imagePRESS C7000VPe to the imagePRESS C7010VP C6010VP C6010 ...

Page 21: ...0VP C6000 Systems 5 Day Classroom Course 09IPCIP7S11C Yes 3 Item Numbers and Part Numbers are subject to change without notice B Certification The imagePRESS C7000VPe The successful completion of the imagePRESS C7000VPe eLearning training program and passing of the final assessment exam are required to sell this product C Who Should Attend It is highly recommended that any technician responsible f...

Page 22: ...hange without notice E Training Facilities 1 Online Course Training Facilities The online courses are located in the e Learning center on Canon U S A Inc s hereinafter referred to as Canon USA e Support Web site http www support cusa canon com Certification maps on the e Support Web site provide easy access to the training The online courses can be conducted at any dealer facility that is suitable...

Page 23: ...r the imagePRESS C7000VPe Training Program are listed in the table below Table 14 Service Materials Model Item Location imagePRESS C7000VPe e Learning Training Program Conducted online imagePRESS C7010VP C6010VP C6010 Series Service Manual Downloadable from within the e Learning course and the e Support Center Web site Parts Catalog ...

Page 24: ...s for each optional accessory Do not use extension cords The ground connection serves to provide the internal electronics with a reference voltage Faulty or poor ground sources will cause this reference voltage to fall into a range that no longer serves as a reliable reference voltage The internal logic and programming of the imagePRESS C7000VPe machines will not perform reliably because there is ...

Page 25: ...Receptacle imagePRESS C7000VPe 3 phase 208V 30A NEMA L21 30 Booklet Trimmer D1 From the Saddle Finisher AB2e N A Document Insertion Unit C1 Color Image Reader H1 From the Main Unit DADF R1 POD Deck A1e 208V 15A NEMA 6 15 Saddle Finisher AB2e 120V 15A NEMA 5 15 Professional Puncher B1 Two Knife Booklet Trimmer A1 High Capacity Stacker C1 imagePRESS Server A2200e 10 10 If the optional Integrated Int...

Page 26: ...Document Insertion Unit C1 37 5 lb 17 kg Two Knife Booklet Trimmer A1 319 lb 145 kg Professional Puncher B1 176 lb 80 kg Table 19 Dimensions Item Height Width Depth imagePRESS C7000VPe 52 4 1 330 mm 101 8 2 586 mm 44 7 1 135 mm POD Deck A1e 41 1 158 mm 38 7 987 mm 31 2 792 mm Color Image Reader H1 4 13 105 mm 28 88 732 mm 23 5 595 mm DADF R1 5 63 143 mm 25 5 646 mm 22 38 570 mm High Capacity Stack...

Page 27: ...Finisher AB2e Color image Reader H1 set DADF R1 Insertion Unit C1 attached 182 3 4 4 643 mm A1e Saddle Finisher AB2e Color image Reader H1 set DADF R1 Document Insertion C1 Booklet Trimmer D1 Two Knife Booklet Trimmer A1 and Professional Puncher with Integration Unit A1 attached 322 1 2 8 194 mm 00VPe Service Guide April 2013 Page 22 and Document R1 Document Insertion A1 and Professional Puncher w...

Page 28: ...f the machine for the proper servicing of the equipment The floor must be level with no bows and flat for the stabilization and support of the machine The weight of the machine is primarily supported by the adjusters and wheels A floor plate is recommended to distribute the weight when installing the machine on all types of flooring including carpet or wood flooring Elevators used to transport the...

Page 29: ...ace POD Deck A1e Saddle Finisher AB2e Color image Reader H1 set DADF R1 and Document Insertion Unit C1 attached POD Deck A1e Saddle Finisher AB2e Color image Reader H1 set DADF R1 Document Insertion Unit C1 Booklet Trimmer D1 Two Knife Booklet Trimmer A1 and Professional Puncher with Integration Unit A1 attached ...

Page 30: ...verage amount of labor hours The estimated installation times are experienced technician unless otherwise indicated Estimated Installation Times Description Setup time varies due to many factors most of which the installation technician over Some obstacles may include ilability and its operator Narrow hallways or a need to remove doors to enter rooms Uneven or damaged floors making leveling equipm...

Page 31: ...ror alert notifications to the UGW database The notification settings can be adjusted by your dealership within the UGW Anticipate part requirements Investigate machine issues before visiting the customer The optional Remote Diagnostic System11 RDS Plug in to the imageWARE Enterprise Management Console retrieves meter readings select service alerts and supplies usage data from up to 1 000 Canon pr...

Page 32: ...er must enter the license access number and the imagePRESS device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms ir Figure 4 License Management System If there are activation or installation issues contact the Technical Support Center Be prepared to provide the product s serial number license access number and license key No...

Page 33: ...s from the CDS Web site located at http www canon com fau downloads Enter the License Access Number of the select client application when prompted and then follow the instructions to download the select client application Figure 5 Content Delivery System Web Site If there are activation or installation problems contact the Technical Support Center and provide the product s serial number and Licens...

Page 34: ...uding drivers 4 Operating systems Windows 2000 Professional Server Advanced Server Windows XP Professional Home Edition 32 bit Windows XP Professional x64 64 bit Windows Server 2003 32 and 64 bit versions Windows Vista 32 bit Mac OS versions 10 1 5 and up for PS PCL and versions 10 2 8 10 4 2 for UFR II 5 Network Operating Systems Novell NetWare 3 x 4 x 5 x and 6 x Windows NT 2000 2003 Mac OS X 6 ...

Page 35: ...unctions The SST can upgrade the following system components System Software stored on the HDD Main Engine Firmware Accessory Firmware Refer to the Service Support Tool User Manual for a list of Supported Devices and Accessories MEAP Contents Language HDD Format RUI Remote User Interface stored on the HDD BootROM stored on a FDIMM Flash Double Inline Memory Module on the Main Controller PCB Printe...

Page 36: ...000VPe machines use a HDD Hard Disk Drive for storing firmware and image data The HDD is easily affected by shock vibration and static charge Therefore its handling requires special care When transporting an HDD which is available as a service part it must be kept in its original package until it is installed in a machine CAUTION Canon USA or any of its affiliates or dealers are not liable for any...

Page 37: ...00 To switch ON the drum heater switch and the front cover switch Three 3 are included with the Main Unit Cleaning tool upper N A FL2 9290 000 To clean the blocking sheet of the developing assembly Three 3 are included with the Main Unit Shutter Open Spacer N A FC9 5864 000 For removing and cleaning Drum Patch Sensors One 1 is included with the Main Unit Waste Toner Bag A FC0 2235 000 For disposin...

Page 38: ...ry one 3 Item Numbers and Part numbers are subject to change without notice M Solvents and Oils Table 24 Solvents and Oils Name Uses Composition Remarks Alcohol Cleaning e g glass plastic rubber external covers Fluoride family hydrocarbon Alcohol Surface activating agent Water Do not bring near fire Procure locally Substitute IPA isopropyl alcohol Lubricating oil Lubrication e g scanner rail Silic...

Page 39: ...03AA 1 35 500 pages 29 583 pages IPQ 2 Magenta Toner 0438B003AA 1 35 500 pages 29 583 pages IPQ 2 Yellow Toner 0439B003AA 1 35 500 pages 29 583 pages 3 Item Numbers and Part Numbers are subject to change without notice CAUTION If clothing or skin has come into contact with toner wipe the toner off with a tissue then wash the remaining toner off with water Do not use warm water Warm water will caus...

Page 40: ...R 11 x17 80 11 x17 50 Black Starter 0440B001AA 1 750 000 pages 416 667 pages 500 000 pages Cyan Starter 0441B001AA 1 750 000 pages 416 667 pages 500 000 pages Magenta Starter 0442B001AA 1 250 000 pages 138 889 pages 166 667 pages Yellow Starter 0443B001AA 1 750 000 pages 416 667 pages 500 000 pages 3 Item Numbers and Part Numbers are subject to change without notice ...

Page 41: ...r Stirring Motor FL2 6139 000 4 4 500 000 4 500 000 4 500 000 Drum Cleaning Blade FC5 8829 000 4 1 700 000 1 248 101 1 076 419 Change simultaneously with the Photosensitive Drum Side Seal F FL2 2707 000 4 850 000 624 051 538 210 Side Seal R FL2 2708 000 4 850 000 624 051 538 210 Scoop up Sheet FL2 2709 000 4 850 000 624 051 538 210 End Seal F FL2 2713 000 4 1 700 000 1 248 101 1 076 419 Change sim...

Page 42: ...00 200 000 166 667 Pressure Pad FL2 2649 000 1 300 000 200 000 166 667 Pad Cover FL2 6259 000 1 300 000 200 000 166 667 Oil Coating Roller FL2 5453 000 1 300 000 200 000 166 667 Fixing Web FC5 9778 000 2 300 000 200 000 166 667 One 1 for each Primary Secondary Fixing Assembly Fixing Web Roller FC5 9761 000 2 1 000 000 666 667 555 556 External Heat Roller FC7 0932 000 4 750 000 500 000 416 667 Fixi...

Page 43: ...8 Skew roller cleaning member FL2 4074 000 3 500 000 333 333 277 778 Change simultaneously with the Skew Roller Refresh Roller FM3 1648 000 2 250 000 166 667 138 889 Change simultaneously with the Refresh Cleaning Roller Refresh Cleaning Roller FL2 6260 000 2 250 000 166 667 138 889 Change simultaneously with the Refresh Roller Inside delivery lower roller primary FC8 6847 000 1 4 500 000 4 500 00...

Page 44: ... 3 000 000 2 500 000 Delivery inversion roller FC6 2280 000 3 4 500 000 3 000 000 2 500 000 Use at the time of reverse delivery and 2 sided copy Apply grease to inner circumference of bearing at replacement Super Lube grease Duplexing inversion roller FC9 9464 000 2 4 500 000 3 000 000 2 500 000 Sponge roller FC6 3342 000 1 4 500 000 3 000 000 2 500 000 Feed belt confluence unit FC7 4600 000 10 1 ...

Page 45: ...FL3 2875 000 1 4 500 000 3 000 000 2 500 000 S2M30T pulley delivery inversion unit 1 4 500 000 3 000 000 2 500 000 Z18 gear FL3 2876 000 1 4 500 000 3 000 000 2 500 000 3 Item Numbers and Part Numbers are subject to change without notice Table 29 DADF R1 Consumable Parts DADF R1 Consumable Parts Item Item Number 3 Quantity Estimated Yield 15 copies prints Remarks Feed belt FC6 0929 000 1 200 000 s...

Page 46: ... copies prints Remarks Pick up roller 4A3 3870 000 4 100 000 Actual use in terms of number of prints Separation roller 4A3 3868 000 2 100 000 Feed roller 4A3 3869 000 2 100 000 Torque limiter 4A3 3888 000 2 1 000 000 3 Item Numbers and Part Numbers are subject to change without notice 15 Estimated Yield is based on LTR sized paper Table 32 Booklet Trimmer D1 Consumable Parts Booklet Trimmer D1 Con...

Page 47: ...t FC3 2603 000 1 5 000 000 Sponge roller FC7 1141 000 1 1 000 000 3 Item Numbers and Part Numbers are subject to change without notice 15 Estimated Yield is based on LTR sized paper Table 35 Professional Puncher B1 Consumable Parts List Professional Puncher B1 Consumable Parts Item Item Number 3 Quantity Estimated Yield 15 copies prints Remarks Back gage assembly FC3 6626 000 1 3 000 000 Replaceme...

Page 48: ... 000 206 667 172 222 Pre transfer Charging Assembly FM2 2157 000 1 1 600 000 1 066 667 888 889 Pad Holder Pre transfer FL2 0464 000 1 310 000 206 667 172 222 Slider Pre transfer FL2 0462 000 1 310 000 206 667 172 222 Fixing Main Thermistor FK2 3160 000 2 1 000 000 1 000 000 1 000 000 One for each Primary Secondary Fixing Assembly Non contact type Fixing Sub Thermistor FK2 6777 000 2 1 000 000 1 00...

Page 49: ... 1 000 000 1 000 000 Ozone Filter Main Station FC7 4563 000 3 1 500 000 1 500 000 1 500 000 Black Cyan Magenta Ozone Filter Main Station FC9 6014 000 1 1 500 000 1 500 000 1 500 000 Yellow Toner Filter Main Station FB2 4383 000 4 250 000 250 000 250 000 Delivery Static Filter Sub Station FC5 9988 000 1 1 000 000 1 000 000 1 000 000 Bypass Decurler Slave Roller FC7 1598 000 2 1 000 000 666 667 555 ...

Page 50: ...0 prints 300 000 prints 500 000 prints 600 000 prints 750 000 prints 850 000 prints 1 000 000 prints 1 200 000 prints 1 500 000 prints 4 500 000 prints Clean Replace Lubricate Adjust Inspect Platen glass Only when reader is equipped Scanner rail No 1 to 3 mirror Reflector Standard white plate Dustproof filter Only when DADF is equipped Dustproof glass Clean using lint free paper Primary Charging w...

Page 51: ...pages Pre fixing feed belt Apply using lint free paper and alcohol Shield plate pre transfer charging unit Fixing web Fixing thermistor Secondary Apply using lint free paper and alcohol Replace at the same time as the fixing rollers Fixing thermistor Primary Fixing thermal switch Secondary Fixing thermal switch Primary Fixing inlet guide Use methylketone and lint free paper Delivery upper separati...

Page 52: ... unit tandem path unit delivery inversion unit Paper Guide Plate Bypass Unit Merging Unit Tandem Path Unit Bypass feed roller A bypass unit confluence unit Bypass feed roller C bypass unit Tandem path feed roller confluence unit tandem path unit Delivery drive roller delivery inversion unit Duplexing reverse roller delivery inversion unit Decurler Roller Opposition Roller Feed Belt Opposition Roll...

Page 53: ...etting to any available counter 3 407 Copy Full Color Single Color Large On 4 408 Copy Full Color Single Color Small On 5 403 Print Full Color Single Color Large On 6 404 Print Full Color Single Color Small On 7 Not Displayed Off 8 Not Displayed Off Refer to the imagePRESS C7010VP C6010VP C6010 Series Service Manual for complete details on the Soft Counter configurations Caution 1 After performing...

Page 54: ...MEAP device Press the Counter Check button on the device s control panel and then press the MEAP Counter key on the touch panel display There are three types of MEAP applications Applet Contains a user interface on the touch panel display of the device Up to nine applet tabs can be displayed on the touch panel display of the device Servlet Contains a remote programmable user interface for the appl...

Page 55: ...ximum Monthly Volume based on LTR sized paper imagePRESS C7000VPe Approximately 70 000 to 300 000 Up to 1 000 000 Table 41 Monthly Print Copy Volume Definitions Monthly PCV Type Description Optimum Performance Range This is the print copy volume range that the equipment was intended to run on a regular basis to maintain a high level of performance and print copy quality Running the equipment withi...

Page 56: ...anon IPQ 2 Drum Limited Warranty page 80 Note If the IPQ 2 Drum Limited Warranty conditions accompanied with the Drum is not 420 000 prints or copies for the prorated credit as indicated above then refer to the Limited Warranty located in the Appendix of this Service Guide 3 Flat Rate Program The Flat Rate Program provides a flat rate credit to Canon USA s full line dealers as compensation for war...

Page 57: ...List should be sent to an APRF Authorized Parts Repair Facility to be repaired at no charge To request a part reimbursement credit complete the e Tag warranty claim form in the Warranty section of the e Support Center Web site at http www support cusa canon com Refer to the e Tag section of this Service Guide for further details and instructions Additional information on the Flat Rate Program is l...

Page 58: ... the Canon USA Repairable Parts List Go to the Warranty tab Part Repair Facilities Repairable Parts List See Figure 7 e Support Authorized Parts Repair Facilities for more details Hytec Dealer Services Inc 3600 Vineland Road Suite 121 Orlando FL 32811 Nation Wide Repair Service Inc 16151 Foster Street Overland Park KS 66085 Telephone 1 407 297 1001 Customer Service 1 866 655 8676 Customer Service ...

Page 59: ... on the Repairable Parts List All original defective parts with a dealer cost valued over 300 00 that are not specified on the Repairable Parts List must be submitted to Canon Virginia Inc with a completed e Tag warranty claim handwritten or computer generated copy of the machine s service Canon Virginia Inc 12000 Canon Boulevard Newport News VA 23606 Attention Warranty Returns The service history...

Page 60: ... that is completed online printed out and accompanied by the original defective part or defective drum that is being returned to the Warranty Control Section for warranty compensation The e Tag warranty claim form can be accessed in the Warranty section of the e Support Center Web site at http www support cusa canon com Figure 8 e Support e Tag ...

Page 61: ... can be handwritten or computer generated and must include the following information Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machine s Serial Number Machine Copy Count Part Number Reason for Removal Work Performed Highlight Current Service Call For defective drums ship the drum to the address provided on the bottom of the e Tag warranty claim form accompanied...

Page 62: ...he Online Warranty Credit Inquiry enables your dealership to check download and print the details of your e Tag and Flat credits on the CNA Canon Network Access Web site Tag Inquiry To view your e Tag warranty claim credits online log on to the ISG Central Web site at http www isgcentral cusa canon select Canon Network Access CNA as shown below ISG Central 00VPe Service Guide April 2013 Page 57 Th...

Page 63: ...he status of the e Tag warranty claims already submitted Go to the e Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 9 e Support e Tag Claim Console This console enables you to check the status of your claims To view the details of the e Tag limited warranty claim form double click any record Tag warranty claims are connected to the e number that is entered Therefore...

Page 64: ...7000VPe Guide Rate Inquiry To view your Flat Rate warranty reimbursements online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below ISG Central 00VPe Service Guide April 2013 Page 59 Rate warranty reimbursements online log on to http www isgcentral cusa canon com and select Canon Network Access CNA as shown below ...

Page 65: ...e On the CNA Web site select Warranty Credit Inquiry and then select Flat Rate Warranty Reimbursement to perform a Flat Warranty claims search as shown in the following screen shots CNA Warranty Credit Inquiry CNA Flat Rate Warranty Reimbursement Search 00VPe Service Guide April 2013 Page 60 On the CNA Web site select Warranty Credit Inquiry and then Reimbursement to perform a Flat Rate Warranty c...

Page 66: ...ptions15F15F 18 currently offered include Next Flight Out NFO UPS Ground Next Day Early AM Pickup Rush Spot Table 43 Parts Order Center Days and Hours of Operation Days of Operation Hours of Operation Parts Order Center Telephone Number Monday Friday 9 00 AM 7 00 PM Eastern Standard Time Canon Parts Order Center 866 481 2569 Monday Friday 19 7 00 PM 9 00 AM Eastern Standard Time 24 7 Call Center 8...

Page 67: ...mber to the case You will need to reference this ticket number when completing the Part Order Form 2 Go to the e Support website navigate to the Warranty Information Center and locate the Part Order Form under the Parts Support Information 3 Complete the Part Order Form and fax it to the Warranty Control Section at 516 328 5761 4 Once the order form is received and verified the Warranty Control Se...

Page 68: ...SC s ability to help troubleshoot the problem and eliminate the guesswork when answering a specific question This also helps to supply you with answers that are more accurate Provide the serial number of the installed engine or application you want to troubleshoot While the serial number is required to access support it also provides the Support Specialist with information about previous calls for...

Page 69: ...Every effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and require escalation must follow the process below The status of all escalated cases can be viewed via e Support or by calling the TSC Canon USA s TSC support responsibilities are as follows The contracted servicing dealer solely provides all technical support for the end user The Ca...

Page 70: ...ion Flow Chart Status Modify Assistance Required Canon imagePRESS C7000VPe End User End User Contacts Servicing Dealer Servicing Dealer Contacts Canon USA TSC Canon USA Technical Support Center 1 800 528 2830 Canon USA Digital Solutions Specialist Systems Engineers Update Case Update Case Update Case Canon USA Engineering ...

Page 71: ...ge 66 2 NAVI NAVI is a computer based application that is designed to function as both an information resource and diagnostic tool for Canon dealership technicians equipped with a laptop or dealer in house help desk environments Figure 17 NAVI Login Screen Figure 18 NAVI Main Screen ...

Page 72: ...k to Canon Technical Documentation which is offered to dealers for sale on a CD ROM Provides a link to Canon Service Tools such as the SST Service Support Tool and PDL Downloader Enables you to access the machine s Service Mode from a computer running the NAVI application and perform the Auto Reset function returns all machine settings back to their initial or default values Enables you to adjust ...

Page 73: ...uced models to a computer with NAVI installed 3 Install NAVI and Use the Program Use the following procedure to install and use NAVI Install the core NAVI program and any patches Add model support as necessary Add any updated model case data If you have previously issued technical documentation on CD ROMs you can link these files with NAVI d Updates Continuous updates to each imagePRESS model s Up...

Page 74: ...n via the Worldwide Web The following functions and information can be accessed Proactive notification of new releases patches Technical Publications and other information via e mail message Search for technical solutions with the Integrated Kn Management System through a natural language query Read or download on line documentation Download patches and their Readme files Download firmware and sof...

Page 75: ...limited to an Authorized Dealer s Management staff Please contact your Dealer Administrator to request a Systems and Technical Support section of ISG Central ISG Central Login Screen When an end user logs on to the ISG Central Web site he she must select the Systems and Technical Support button to acces the Service Guides area of the Web site as shown below ISG Central Systems and Technical Suppor...

Page 76: ...imagePRESS C7000VPe Service Guide imagePRESS C7000VPe Service Guide April 2013 Page 71 Figure 23 ISG Central Engineering Services and Solutions Service Guides Area ...

Page 77: ...r 64 to 300 g m 2 Paper Type Thin Plain Heavy Recycled Color Pre punched Bond Paper Transparency Labels Tab Paper Coated Texture Paper Vellum Margin Top Margin 2 5 mm Left and Right Margins 2 5 mm Bottom Margin 2 5 mm Warm Up Time Up to 7 minutes from Power On or at the recovery from sleep mode Activation time may vary depending on the conditions under which the machine is being used In all cases ...

Page 78: ...ets minute EXEC 17 lb bond to 63 lb cover 64 to 170 g m 2 70 0 sheets minute 63 to 110 lb cover 171 to 300 g m 2 61 1 sheets minute Table 46 Color Image Reader H1 Specifications Color Image Reader H1 Type Flatbed Image Sensor CCD Acceptable Originals Sheet Book 3D Objects Up to 4 4lb 2kg Document Size STMT to 11x17 139 7x139 7mm to 297x432mm Light source Xenon Tube Resolution for Reading Up to 600...

Page 79: ... Dimensions H x W x D Approximately 5 5 8 x 25 1 2 x 22 3 8 143mm x 646mm x 569 5mm Excluding Document Output Tray Weight Approximately 47 3 lb 21 5kg Excluding Output Tray Table 48 POD Deck A1e Specifications POD Deck A1e Paper Size Size 13 x 19 12 60 x 17 72 12 x 18 11 x 17 LGL LTR LTRR EXEC and Irregular Size 7 1 8 x 7 1 8 to 13 x 19 13 64 182 mm x 182 mm to 330 2 mm x 487 7 mm Paper Weight 16 ...

Page 80: ...vy Recycled Color Pre punched Bond Paper Transparency Labels Tab Paper Coated Texture Paper Vellum Capacity Per Tray No Collating Collate Group Mode Non coated Paper Tray A If the high volume stack mode is set to Off 13 x 19 12 60 x 17 72 12 x 18 11 x 17 LGL LTR LTRR STMTR EXEC Up to 1 000 sheets or 5 3 4 147 mm in height If the high volume stack mode is set to On LTR LTRR STMTR EXEC up to 3 000 s...

Page 81: ... Approximately 182 3 8 x 44 3 4 4 633 mm x 1 135 mm when the optional POD Deck A1e is attached Table 51 Professional Puncher B1 Insertion Unit A1 Specifications Professional Puncher B1 Type External Punch GBC Unit Hole Punching Method Press Punch Unit Paper Size LTR Tab 9 x 11 Waste Tray Capacity Up to 25 000 sheets or more of 80 g m2 paper with four hole punch Paper Weight Plain Paper 75 216 g m ...

Page 82: ...110 lb Index more than 105 g m 2 to 209 g m 2 Up to 4 sheets 16 pages 110 lb index to 80 lb Cover more than 209 g m 2 to 220 g m 2 Up to 1 sheet 4 pages 16 lb Bond to 110 lb Cover more than 209 g m 2 to 300 g m 2 o Only one sheet of cover can be used up to 300g m 2 Trimming Width 2 15mm 0 08 0 59 each width of top and bottom edge Minimum width of book in top and bottom direction 190mm 7 48 Waste T...

Page 83: ...ve Interfaces to LAN 1000 100 10MbE Supported Communication Protocols AppleTalk TCP IP protocols Auto protocol switching Additional Features SeeQuence Suite SeeQuence Impose SeeQuence Compose Removable HDD Kit B3 Optional Graphic Arts Package Standard Graphic Arts Package Premium Edition Option Adobe PDF Print Engine Standard X Rite Eye One Spectrophotometer Standard Integrated Interface Stand A1 ...

Page 84: ...imagePRESS C7000VPe Service Guide imagePRESS C7000VPe Service Guide April 2013 Page 79 B Canon imagePRESS C7000VPe Limited Warranty ...

Page 85: ...D AS A RESULT OF A ABUSE NEGLECT MISHANDLING OR ALTERATION OF THE DRUM A PRODUCT ACCESSORY OR A PRODUCT IN WHICH THE DRUM IS INCORPORATED ELECTRIC CURRENT FLUCTUATION EXPOSURE TO LI ACCIDENT B IMPROPER USE INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN CANON S OPERATOR S MANUAL OR OTHER DOCUMENTATION C INSTALLATION OR REPAIR BY OTHER ...

Page 86: ...umable Parts 40 Table 30 Saddle Finisher AB2e Consumable Parts 41 Table 31 Document Insertion Unit C1 Consumable Parts 41 Table 32 Booklet Trimmer D1 Consumable Parts 41 Table 33 Two Knife Booklet Trimmer A1 Consumable Parts List 41 Table 34 High Capacity Stacker C1 Consumable Parts 42 Table 35 Professional Puncher B1 Consumable Parts List 42 Table 36 Professional Puncher Integration Unit A1 Consu...

Page 87: ...thorized Parts Repair Facilities 54 Figure 8 e Support e Tag 55 Figure 9 e Support e Tag Claim Console 56 Figure 10 ISG Central 57 Figure 11 CNA Warranty Credit Inquiry 58 Figure 12 CNA e Tag Warranty Claims Search 58 Figure 13 ISG Central 59 Figure 14 CNA Warranty Credit Inquiry 60 Figure 15 CNA Flat Rate Warranty Reimbursement Search 60 Figure 16 Canon USA Support Escalation Flow Chart 65 Figure...

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