Canon imagePASS-P2 Service Manual Download Page 12 | Manualshive

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■ EMI/EMC approvals

• FCC Title 47, Part 15 Subpart B, Class B-NA
• ICES-003, Issue 5, August 2012, Class B-NA
• VCCI-CISPR32 Class B, Japan
• EN55032:2012/AC:2013, Class A, EU
• EN55024:2010 (EU)
• AS/NZS CISPR 32:2012/AC:2013, Class B
• EN61000-3-2:2014
• EN61000-3-3:2013
• EAC - Republic of Belarus, Republic of Kazakhstan, Tajikistan, Kyrgyzstan and Armenia(TBD)
• CCC - China

System Software

Item

Ver.

System Software

v1.0

User Software

Item

Ver.

PS PrinterDriver

6.2.003.0a

[Win/Mac] PPD File

2018/10/30

[Win/Mac] Job Properties

3.2.0.002a

[Win/Mac] Impose/Compose

4.11.0.19

[Win/Mac] Command WorkStation

6.2.00.62

[Win/Mac] Fiery Remote Scan

6.6.0.06

[Win/Mac] Hot Folder

3.11.0.18

[Win] EFI Printer Delete Utility

3.4.0.07a

[Mac] Fiery Software Uninstaller

1.9.0.05

Checking the Service Mode of Connection Engine

When connecting imagePASS, it is necessary to select the engine service mode COPIER > OPTION > INT-FACE > IMG-CONT
to ”3”.
When the controller is connected, the automatically recognized value is displayed in the following service mode.
COPIER > OPTION > INT-FACE > CNT-TYPE > xxx

CNT-TYPE

Model

467

imagePASS-P2

1. Introduction

7

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Summary of Contents for imagePASS-P2

Page 1: ...Revision 1 1 imagePASS P2 Service Manual ...

Page 2: ...al over a long or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual companies Copyright The copyright of this document belongs to Canon Inc This document may not be c...

Page 3: ...g the front door and closing the delivery unit door which results in supplying the machine with power 2 In the digital circuits 1 is used to indicate that the voltage level of a given signal is High while 0 is used to indicate Low The voltage value however differs from circuit to circuit In addition the asterisk as in DRMD indicates that the DRMD signal goes on when 0 In practically all cases the ...

Page 4: ...g and restarting the imagePASS 9 3 REPLACING PARTS 12 Replacing Parts 13 Overview 13 Accessing the imagePASS 16 Checking imagePASS internal connections 17 Removing and replacing imagePASS components 18 Restoring imagePASS functionality after service 37 4 INSTALLING SYSTEM SOFTWARE 39 Installing System Software 40 System software installation reminders 40 Backing up and restoring the system configu...

Page 5: ...n 73 Essential Items to Be Performed Before Installation 73 Check When Connecting the Power Plug to an Outlet 73 Installation Outline Drawing 73 Checking the Contents 74 Installation Procedure 75 Installing the Open I F PCB 75 Installing the imagePASS 78 Settings After Installation 85 Settings After Installation 85 Checking the Operation After Making the Settings 86 Connecting to the Network 87 Ex...

Page 6: ...Introduction 1 Introduction 2 Specifications 6 ...

Page 7: ...stall imagePASS system software and how to service the imagePASS hardware It is not intended for customer use Information about the printer network remote computers software applications and imagePASS operating system is not included in this document Illustrations In this document illustrations reflect the version of the imagePASS being shipped at the time of publication Components in illustration...

Page 8: ...d The raster data is sent to the printer which then renders the image on paper at maximum speed Before you service the imagePASS Before you service the imagePASS it is strongly recommended that you make sure that you have the required tools see Tools you will need on page 3 and carefully review all precautions see Precautions on page 3 Also keep in mind that the most common cause of a hardware pro...

Page 9: ...s de ventilateur lors de sa maintenance Attenzione questo prodotto include parti mobili pericolose Mantenere la distanza dalle pale della ventola quando sono in uso Warnung Dieses Produkt verfügt über gefährliche Teile die sich bewegen Halten Sie bei der Instandhaltung Abstand zu den sich bewegenden Ventilatorblättern Advertencia Este producto contiene piezas móviles peligrosas Cuando realice el m...

Page 10: ...tely unplug the imagePASS Do not open the power supply For more information about the power supply see Power supply on page 34 Do not open the hard disk drive For more information about the hard disk drive see Hard disk drive HDD on page 35 Use caution with sharp edges The edges of some imagePASS components are sharp Power supply cord notice IMPORTANT The power supply cord is used as the main disc...

Page 11: ...4 JMF OP VDP FreeForm v1 v2 1 Fiery Print Controller Standard Features Fiery Command WorkStation6 Paper Catalog Fiery Spot On Fiery Remote Scan Fiery Print Controller Options Fiery Impose Fiery Compose Fiery Impose and Compose Fiery Hot Folders Virtual Printers Productivity Package Web Activate Include Fiery JDF HW Platform E400 Base OS Debian of Linux Maximum Power consumption 47W 100 240V 50 60H...

Page 12: ... 0a Win Mac PPD File 2018 10 30 Win Mac Job Properties 3 2 0 002a Win Mac Impose Compose 4 11 0 19 Win Mac Command WorkStation 6 2 00 62 Win Mac Fiery Remote Scan 6 6 0 06 Win Mac Hot Folder 3 11 0 18 Win EFI Printer Delete Utility 3 4 0 07a Mac Fiery Software Uninstaller 1 9 0 05 Checking the Service Mode of Connection Engine When connecting imagePASS it is necessary to select the engine service ...

Page 13: ...Using the imagePASS 2 Using the imagePASS 9 ...

Page 14: ...will also print automatically when the imagePASS is ready for use NOTE If the imagePASS does not start up within 15 minutes see the Startup section of If the printer does not print on page 67 To shut down the imagePASS 1 Make sure that the imagePASS is not receiving processing or printing any jobs 2 Make sure that the printer is not in use 3 Power off the printer using the main power switch on the...

Page 15: ...not receiving processing or printing jobs 2 From the printer control panel press the Home button If the Fiery icon does not appear on the copier touch panel press the arrow at the lower right 3 From the printer touch panel select Fiery Tools Restart Server Restart Server 2 Using the imagePASS 10 ...

Page 16: ...Figure 3b The imagePASS Tools menu 2 Using the imagePASS 11 ...

Page 17: ...REPLACING PARTS 3 Replacing Parts 13 ...

Page 18: ...es imagePASS connector panel and LED diagnostic codes on page 14 Accessing the imagePASS To access the imagePASS on page 16 Cable connections Checking imagePASS internal connections on page 17 Removing and replacing imagePASS components Removing and replacing imagePASS components on page 18 IMPORTANT When performing the procedures described in this chapter see Tools you will need on page 3 and Pre...

Page 19: ...upply duct 3 CPU cooling assembly 9 500GB SATA HDD hard disk drive 15 10 pin power button cable 4 4GB DIMM 10 HDD bracket 16 Service board cable 5 3 3GHz CPU 11 Chassis fan 17 Power supply 6 Security chip 12 Chassis fan guard 18 Power switch imagePASS connector panel and LED diagnostic codes The connector panel of the imagePASS has the external connectors and power switch Familiarize yourself with...

Page 20: ... 3 0 ports x2 8 Duct 4 Printer interface connector 9 Power switch 5 Power connector During startup the imagePASS advances through a standard diagnostic sequence Each diagnostic code flashes rapidly on the LED display during this sequence until the imagePASS reaches Idle At Idle the LED display shows the 00 code NOTE The LED display is mounted in upside down orientation 3 REPLACING PARTS 15 ...

Page 21: ... is not receiving processing or printing any jobs 2 Make sure that the printer is not in use and power off the printer using the main power switch on the front Wait for the printer and the imagePASS to power off completely 3 Move the imagePASS power switch to the OFF O position 4 Remove all external cables from the imagePASS connectors 5 Remove the imagePASS from the printer For detailed informati...

Page 22: ...n the motherboard see Motherboard jumpers on page 23 NOTE The imagePASS will not boot up if the HDD data cable is connected to any other SATA connector on the motherboard Faulty data cables are easily overlooked Check the contact point between the cable and the connector to ensure that they have not separated If a data cable is suspect substitute it with a tested cable 5 Check the fan cables of th...

Page 23: ...n CPUFAN connector on motherboard CPU FAN J16 6 Chassis fan cable Chassis fan FRONT FAN connector on motherboard J30 Removing and replacing imagePASS components Before replacing costly components be sure to verify the connections between the printer and the imagePASS Also verify the connections of each replaceable imagePASS component For more information about troubleshooting see Troubleshooting o...

Page 24: ...ta and sends it to the printer through the printer interface cable It is installed in PCIE x16 slot on the motherboard IMPORTANT Make sure that the switch on the printer interface board is positioned to 1 3m side of the switch 2 3 4 1 Figure 9 Printer interface board No Item 1 Switch positioned to 1 3m 2 Printer interface cable connector 3 PCIE x16 connector 4 J351 connector for 10 pin power butto...

Page 25: ...res the printer interface board to the chassis Insert the mounting screw through the chassis and into the hole on the board mounting bracket see To remove the printer interface board on page 19 Tighten the screw completely 3 Connect one end of the 10 pin power button cable to J351 connector on the printer interface board Connect the other end to the J11 connector on the motherboard The cable conne...

Page 26: ...n the slot Make sure that the levers close securely around the ends of the DIMM and that the DIMM is fully seated in its slot 5 Reassemble the imagePASS and verify its functionality see Restoring imagePASS functionality after service on page 37 Motherboard This section describes the battery and default jumper settings on the imagePASS motherboard as well as procedures for removing and replacing th...

Page 27: ...timento delle batterie usate deve essere eseguito secondo le normative locali AVISO Existe o perigo de explosão se a bateria for substituída por uma do tipo incorreto Substitua somente por uma do tipo recomendado pelo fabricante Descarte as baterias conforme as normas locais GEVAAR Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen Vervang de batterij uitsluite...

Page 28: ...mper cap in order to clear the CMOS settings 14 MS MS 1 12 16 MS MS MS 15 13 3 4 5 6 8 9 2 11 MS 7 10 Figure 13 Diagram of the motherboard No Item No Item No Item 1 HDD data connector SATA0 7 DIMM B0 13 4 pin power connector PWRCONN1 2 Security chip J23 8 Crossover Ethernet port Type A USB3 0 ports x2 14 CPU fan connector CPU FAN J16 3 Battery CR1 9 Type A USB2 0 connector x2 15 FRONT FAN connecto...

Page 29: ...ASS on page 16 2 Remove the printer interface board from the motherboard see To remove the printer interface board on page 19 3 Remove the following cables attached to the motherboard Chassis fan cable HDD data cable 4 pin power cable 24 pin power cable Service board cable 10 pin power button cable For the location of each connector on the motherboard see To check cable connections on page 17 To r...

Page 30: ...If you are replacing the motherboard with a new motherboard remove the following from the old motherboard DIMM see DIMM on page 20 CPU see CPU and CPU cooling assembly on page 28 Security chip see Transferring the security chip on page 25 Transferring the security chip Transferring the security chip from the old motherboard to the new motherboard ensures that all customer purchased software option...

Page 31: ...the security chip 1 2 Figure 15 Removing the security chip from the motherboard No Item 1 Security chip 2 Motherboard 3 Inspect the security chip and carefully straighten any bent pins with needlenose pliers 4 Install the security chip in socket J23 on the new motherboard NOTE Be sure to align the small notch in the security chip with the notch in the outline that appears inside socket J23 If you ...

Page 32: ... panel of the chassis and gently slide the motherboard into the chassis see To remove the motherboard on page 24 NOTE As you slide the motherboard into position lift the connector edge to ensure that the underside of jumper area PCIEX8 clears the nearby screw standoff IMPORTANT Be sure to fit the motherboard Ethernet connectors under the metal grounding tabs in the cutouts Failure to position the ...

Page 33: ...d to fit only one way HDD data cable Chassis fan cable 2 Replace the printer interface board see To replace the printer interface board on page 20 3 Reassemble the imagePASS see To reinstall and verify the imagePASS on page 38 CPU and CPU cooling assembly The CPU is installed in a socket on the motherboard Before removing the CPU from its socket remove the motherboard from the chassis see Removing...

Page 34: ...ard connector CPU FAN 5 Remove the CPU cooling assembly CAUTION Be aware that both the cooling assembly and the CPU may be very hot You may need to allow the components to cool before you attempt to remove them Loosen the four screws that secure the cooling assembly to the motherboard Partially loosen all the screws before loosening any one screw all the way Lift the cooling assembly off the CPU s...

Page 35: ...l compound residue from the surface of the CPU It may help to scrape all the residue off the surface using the flat edge of a nonconductive tool Then use a lint free cloth moistened with alcohol to clean the surface If you are installing the existing CPU and CPU cooling assembly on a new motherboard clean the contact surfaces of the CPU and cooling assembly as described earlier Then apply fresh th...

Page 36: ...on the cable is securely attached to connector CPU FAN on the motherboard 9 Install the motherboard in the chassis see To replace the motherboard on page 27 10 Replace the motherboard components see To replace motherboard components on page 28 11 Reassemble the imagePASS and verify its functionality see To reinstall and verify the imagePASS on page 38 12 If you installed a new CPU configure the ti...

Page 37: ...owing procedures to remove or replace the fan To remove the chassis fan 1 Access and open the imagePASS as described on Accessing the imagePASS on page 16 2 Disconnect the 4 pin fan cable connector from the motherboard 3 Remove the four plastic rivets that attach the fan to the chassis and remove the fan To remove a rivet use a flathead screwdriver to pry loose the rivet head on the outside of the...

Page 38: ...fan so that the airflow arrow on the fan points toward the guard see To remove the chassis fan on page 32 Push each rivet all the way through its mounting hole until the rivet snaps into the locked position 2 Take off the fan cable from the cable line hole 1 2 Figure 24 Taking off the fan cable from the cable line hole No Item 1 Fan cable 2 Cable line hole 3 Position the fan against the chassis Wh...

Page 39: ...he power supply see Specifications on page 6 IMPORTANT Do not open the power supply for service or troubleshooting purposes Opening the power supply voids the warranty To remove the power supply and power switch 1 Access and open the imagePASS as described on Accessing the imagePASS on page 16 2 Remove the 24 pin power cable from the motherboard see Motherboard jumpers on page 23 3 Remove the 4 pi...

Page 40: ...he power cable to pins 1 through 4 of the motherboard connector The cable is keyed to fit only one way 6 Connect the 24 pin power cable to the 24 pin connector on the motherboard For the location of the motherboard connector see Motherboard jumpers on page 23 The cable is keyed to fit only one way 7 Make sure that all power connectors are properly aligned and securely connected 8 Secure the power ...

Page 41: ...f possible print the following Configuration pages Provide records of any installed options and the customer s current Setup configuration Font List Lists the fonts currently on the HDD Along with the fonts provided the customer may have installed additional fonts For information about how to print the Configuration page and Font List see Configuration and Setup which is part of the user documenta...

Page 42: ...e two holes on either side of the HDD with the holes in the bracket Position the HDD inside the HDD bracket as shown in To remove the HDD on page 36 3 Replace the four screws that attach the bracket to the HDD Make sure that you use the same screws that you removed earlier 4 Position the HDD assembly inside the chassis as shown in To remove the HDD on page 36 Position the lower edge of the HDD bra...

Page 43: ...ector panel and then lower the cover Figure 29 Replacing the chassis cover 3 Replace the two screws that you removed earlier Tighten the screws to secure the cover to the imagePASS 4 Reinstall the imagePASS on the side of the printer For detailed information about removing installing the printer see the installation instructions that accompany the printer not included in this service guide 5 Conne...

Page 44: ...INSTALLING SYSTEM SOFTWARE 4 Installing System Software 40 ...

Page 45: ...m software deletes all fonts that the customer has installed on the imagePASS Only resident fonts are restored during system software installation Use Command WorkStation to reinstall additional fonts To determine which additional fonts were downloaded to the imagePASS ask the site administrator to print the Font List before you format the HDD and again after you complete the system software insta...

Page 46: ...quential entries 2 Navigate to a location on your computer or network where you want to save the exported database file 3 Enter a name for the database file and then click Save Saved jobs in Hold queue To backup these jobs archive the jobs from the Hold queue Saved jobs in Printed queue To backup these jobs archive the jobs from the Printed queue Job settings To save these settings create a Job Pr...

Page 47: ... restore and then click Restore The restore process starts Wait until the Restore Completed message appears 8 Click Reboot Using Fiery System Restore Fiery System Restore allows you to create a backup of the imagePASS for quick recovery later when any problem happens You can restore the imagePASS either from images stored on the local hard disk or from a bootable USB drive Fiery System Restore als...

Page 48: ...tor privileges The default Administrator password is Fiery 1 case sensitive but the site administrator may have changed the password 2 From Server menu select Device Center 3 Click Tools on the left side and then click Fiery System Restore The Fiery System Restore will be displayed on a default web browser window To access the Fiery System Restore from WebTools 1 From a client computer start a web...

Page 49: ...tion in ON You can use a USB flash drive with more than 32GB capacity if the Create bootable image is OFF Backup Now Internal hard drive Select this option if you want to create a backup on the HDD of the imagePASS You must specify the file name of the backup image The default image name is the server name of the imagePASS 2 If you selected USB make sure to connect the USB drive to the USB connect...

Page 50: ...lling the system software on the imagePASS NOTE Due to Windows file system restriction the maximum size of the USB flash drive you can use is 32GB The minimum size required is 16GB Ethernet cable An Ethernet cable is required if you want to install the imagePASS system software through a peer to peer network connection between your computer and imagePASS Fiery Installer Builder You can download th...

Page 51: ...ller Builder exe file and then double click to install When the installation is complete the Fiery Installer Builder window appears automatically The installation creates the Fiery Installer Builder icon on the Windows desktop Download the system software You can download the system software from EFI cloud server to your local hard disk drive or network location using Fiery Installer Builder The a...

Page 52: ...se to store the system software files You can browse or enter a folder location that is located on the local hard disk drive or in the network The Fiery Installer Builder keeps this folder location so that you do not have to enter the folder location again next time you start the Fiery Installer Builder You can change the storage location in the Settings window 3 If you have started the Fiery Inst...

Page 53: ... Proceed to step 6 If you do not have the EFI Sales Portal account information click connect Fiery link and then log in to the imagePASS by using the following procedure 1 At the Please type a location prompt enter the name or IP address of the imagePASS and click Next 4 INSTALLING SYSTEM SOFTWARE 48 ...

Page 54: ...min Password Fiery 1 Contact the site administrator for the administrator s account information 6 At the Select a Brand window select Canon and click Next 7 At the Select a Product window select Canon imagePASS N2 P2 1 0 and click Next 8 At the Select a Build window select the latest build and click Next 4 INSTALLING SYSTEM SOFTWARE 49 ...

Page 55: ...ice and then load the system software files on to the USB flash drive The approximate time required to prepare the USB flash drive is 25 to 30 minutes Using the prepared USB flash drive you can install the system software to an existing HDD on the imagePASS To prepare the USB flash drive 1 Attach the USB flash drive to an USB 3 0 port on your computer NOTE Due to Windows file system restriction th...

Page 56: ...3 At the Downloaded window select Canon imagePASS N2 P2 1 0 4 From the Prepare action pull down menu select Prepare USB Flash drive and click Next Click NEXT 4 INSTALLING SYSTEM SOFTWARE 51 ...

Page 57: ...y take approximately 30 to 40 minutes to format the USB flash drive and load the files on to the drive Do not interrupt the operation 6 Once the preparation is done safely disconnect the USB flash drive from the computer You can use this USB flash drive as a source for system software installation Install the system software using the prepared USB flash drive You can install the system software us...

Page 58: ...e service switches from normal OFF position 4 to service mode ON position 9 Attach the prepared USB flash drive to one of the USB connectors on the imagePASS NOTE If dust covers are attached to the USB connectors remove dust cover using needlenose pliers 10 Power on the imagePASS by pressing the power switch to set ON and then power on the printer using the main power switch on the front Make sure...

Page 59: ... is more appropriate for the site administrator to set them After you exit Setup and allow the system to reboot ask the site administrator to restore the custom files that were archived earlier 19 Install any required software patches If you reinstalled the same version of system software be sure to reinstall all software patches that were previously installed on the imagePASS For a list of instal...

Page 60: ...configured to obtain its IP address automatically DHCP Remove any network cables between the Windows computer and the customer network Disable all power save and hibernation settings IMPORTANT It is important that you complete all of the tasks in the preceding list If you do not complete these tasks the installation may fail 4 At the Downloaded window of the Fiery Installer Builder select Canon im...

Page 61: ...ASS service switches to the Service ON position 1 2 Figure 31 Flipping the imagePASS service switches No Item 1 Flip the service switches from Normal OFF position 2 to Service mode ON position 10 Connect the Ethernet cable between the imagePASS network port and an Ethernet port on the Windows computer NOTE Ethernet port Connected to the imagePASS upper part for the user network Ethernet cable Use ...

Page 62: ...nt Once the installation is complete the imagePASS will shut down automatically 13 Flip both of the imagePASS service switches to the Normal OFF position 2 1 Figure 32 Flipping the imagePASS service switches No Item 1 Flip the service switches from Service ON position 2 to Normal mode OFF position 14 Disconnect the Ethernet cable from the imagePASS network port and the Windows computer 15 Reconnec...

Page 63: ...figuration for more information see Installing System Software on page 40 To print the Configuration pages 1 From the printer control panel press the Home button If the Fiery icon does not appear on the copier touch panel press the arrow at the lower right 2 From the printer touch panel select Fiery Info Print Pages Configuration Wait for the Configuration pages to print 4 INSTALLING SYSTEM SOFTWA...

Page 64: ...TROUBLESHOOTI NG 5 Troubleshooting 60 ...

Page 65: ...hich it is connected as well as information on several printing problems Where problems occur The imagePASS is a built in print server for the printer Problems may occur in one of the following areas The imagePASS or the printer The printer interface between the imagePASS and the printer The printer interface between the imagePASS and computers that print to it Before you go to the customer site B...

Page 66: ...e following pages 00 When the imagePASS is Idle and in Operation al mode the LED display shows 00 If the LED display shows 00 but the system is not functioning properly one or more of the fol lowing may be the cause of the problem Faulty connection between the image PASS and the printer Service switches are set to an incorrect mode Improper service board cable connection Corrupted system software ...

Page 67: ...SS to start up and reach Idle NOTE If you press the Fiery icon on the printer touch panel before the imagePASS finishes the startup process TCP connect error appears on the printer touch pan el Press OK to return to the Home screen and wait until the imagePASS reaches Idle 2 Verify that the imagePASS and the printer have the same time and date information If the time and date information do not ma...

Page 68: ... that the imagePASS service switch 1 is set to ON and service switch 2 is set to OFF If the service switches are in the wrong position power off the imagePASS set the switches correctly power on and allow the installation to resume 2 Power off the imagePASS wait 10 seconds and then power on again 3 Check the LED on the USB flash drive If the LED is not blinking remains off or solid the flash drive...

Page 69: ...ter description files may cause application specific printing errors For additional information see Configuration and Setup which is part of the user documentation set Unable to connect to the network or neither LED on the 10 100 1000BaseT network connector is lit One of the following Wrong cable Do not use a crossover ca ble Wrong port Do not use the printer port The printer port is reserved for ...

Page 70: ...Faulty hard disk drive Replace the hard disk drive If replacing the hard disk drive does not correct the problem make sure you install the old hard disk drive back into the imagePASS imagePASS ap pears in the list of printers on the cus tomer s workstation but certain jobs do not print PostScript error Make sure that Print to PostScript Error in Setup is set to Yes Check for error messages on the ...

Page 71: ...on file Problem with the printer Test the printer and service if necessary see the service documentation that accompanies the printer Out of calibration or calibration information curves on the active partition are corrupted 1 If you suspect that a custom calibration setting is causing the problem reset the calibration setting to its default measure ments In Command WorkStation Device Center Gener...

Page 72: ...er s computers Printing problems caused by inappropriate Setup options Application specific printing errors caused by missing or incorrectly installed printer description files Printing to the imagePASS If the customer can print the imagePASS Test Page but cannot print a job from a computer on the network you may have to make a service call However first make sure that the site administrator has d...

Page 73: ...es additional time to process If the Data indicator is blinking data is being processed Wait until it is finished Cleaning the imagePASS The accumulation of dust on the fans may cause the following problems High temperature inside the chassis Noise from the fans Short circuit or damage on the board assembly As a regular maintenance it is important to remove dust on the fans and air duct to keep th...

Page 74: ...nformation that the technical support personnel can use to solve customer issues When a user encounters a job error system fault or any unexpected output while printing a job the user can generate a report from Command WorkStation The Job Error Report is a collection of job files logs and server information in a zip file and it is available from both Mac OS and Windows versions of Command WorkStat...

Page 75: ...include if they are custom profiles and the print colors are incorrect 4 Optional To include the email log in the report select Email log The email log can be useful to include if the file was submitted by email 5 Optional To include the native source file in the report click Add The native source file can be useful to include if the job does not process or print However it may exceed the allowed ...

Page 76: ...INSTALLATION PROCEDURE 6 How to Check the Installation Procedure 72 Check Items before Installation 73 Installation Procedure 75 Settings After Installation 85 ...

Page 77: ...ls in this procedure 1x 1x 1x Install Screw Packaged Item Remove Tighten Loosen 1x Connect Connector Disconnect Install Harness Common for Guides and Clamps Remove 1x 1x Connect Power Cord Disconnect Check visually Check the sound Check OFF Cleaning ON Push Power Unused Parts 1x 1x 6 INSTALLATION PROCEDURE 72 ...

Page 78: ...and disconnect the power plug from the outlet WARNING If performing work without disconnecting the power plug of the host machine it may cause electrical shock If disconnecting the power plug without turning OFF the main power it may cause damage of the machine When turning OFF the main power follow the below procedure 1 Turn OFF the main power switch of the host machine 2 The display in the Contr...

Page 79: ...0 m for network connection 1x EUR 2x USA 1x NOTE The connector has a different shape depending on locations 2 are packaged in the products for EUR 1 is packaged in the products for USA Use the correct power cord to match the location area of installation Make sure not to leave unused power cord at the site Others Including guides 6 INSTALLATION PROCEDURE 74 ...

Page 80: ...Installation Procedure Installing the Open I F PCB 1 3x 2 3 4 1x 1x 5 NOTE Ask the user to keep the removed Face Cover 2x NOTE The removed screws will be used in step 9 6 INSTALLATION PROCEDURE 75 ...

Page 81: ...6 2x 1x NOTE The removed part and screws will be used in step 11 7 8 CAUTION Check that there are 2 gaskets here 1x 6 INSTALLATION PROCEDURE 76 ...

Page 82: ...TE Use the part and screws removed in step 6 2x 1x 12 CAUTION Be sure to insert the Main Controller PCB 1 until it stops Be sure to push A part hard to install it otherwise the connector may not be connected properly 1x 1x A 6 INSTALLATION PROCEDURE 77 ...

Page 83: ...odel on page 78 For the Europe region the procedure is different depending on whether there is a duct attached to the back of the machine Without a duct see For the General Model on page 78 With a duct see For the Duct Model EUR only on page 81 For the General Model 1 6 INSTALLATION PROCEDURE 78 ...

Page 84: ...2 Stepped Screw M4 2x 3 4x Screw with Toothed Washer M4x8 Stepped Screw M4 4 4x 8x 6 INSTALLATION PROCEDURE 79 ...

Page 85: ...5 Screw with Toothed Washer M4x8 4x 6 Crossover Ethernet Cable 1x 2x 7 2x Crossover Ethernet Cable 8 2x 6 INSTALLATION PROCEDURE 80 ...

Page 86: ...ifferent from that of the host machine 12 After turning ON the power of this equipment turn ON the main power switch of host machine 13 When the message Turn ON the main power of the host machine again is displayed on the Touch Panel turn OFF the main power switch It may take approx 10 minutes before the message appears CAUTION The equipment is automatically restarted only at the first time when i...

Page 87: ...2 2x Stepped Screw M4 3 Screw with Toothed Washer M4x8 Stepped Screw M4 6x 4 4x 8x 6 INSTALLATION PROCEDURE 82 ...

Page 88: ...5 4x Screw with Toothed Washer M4x8 6 Crossover Ethernet Cable 1x 2x 7 2x 8 2x 6 INSTALLATION PROCEDURE 83 ...

Page 89: ...t of a system different from that of the host machine 12 After turning ON the power of this equipment turn ON the main power switch of host machine 13 When the message Turn ON the main power of the host machine again is displayed on the Touch Panel turn OFF the main power switch It may take approx 10 minutes before the message appears CAUTION The equipment is automatically restarted only at the fi...

Page 90: ...lation Entering Fiery 1 in the password field displays the setting screen CAUTION Use single byte upper case to enter F of Fiery 1 Use single byte lower case to enter other characters 3 Select Tools Setup 4 Check the settings of server network printer and PDL and press Save Changes even if there is no change At that time the setting will not be completed unless Save Changes is pressed Example Sele...

Page 91: ... will be restarted approx 10 min Checking the Operation After Making the Settings Output Test Page and Configuration by the following procedure and check the connection between the host machine and this equipment as well as the settings of this equipment 1 Select Fiery from the main menu on the host machine s LCD 2 Select Login to log in as a system administrator Entering Fiery 1 in the password f...

Page 92: ...put the test print Refer to Settings Management in User s Manual for details of checking work Executing image Quality Adjustment Execute the image quality adjustment shown below at installation Refer to Installation in Service Manual for host machine Auto Adjust Gradation Full Adjustment 6 INSTALLATION PROCEDURE 87 ...

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