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Canon imageFORMULA DR-G2140, User Manual

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Canon imageFORMULA DR-G2140 User Manual Download Page 170

170

Uninstalling the Software

If the ISIS/TWAIN driver or CaptureOnTouch is not operating 
normally, uninstall the software by the following procedure. Then, re-
install the software from the Setup disc. 

(See p. 9)

IMPORTANT

Log on to Windows as an Administrator.

1

From the Windows task bar, click the [Start] button and 
then [Control Panel].

2

Click [Uninstall a program].

The [Uninstall or change a program] dialog box appears.

3

From the Programs list, select the software you want to 
remove and then click [Remove].

The delete confirmation screen appears.

4

Click [Yes].

Uninstallation of the software is now complete.

Summary of Contents for imageFORMULA DR-G2140

Page 1: ...Please read this manual before operating this scanner After you finish reading this manual store it in a safe place for future reference User Manual...

Page 2: ...n Subpart B of Part 15 of FCC Rules Do not make any changes or modifications to the equipment unless otherwise specified in the manual If such changes or modifications should be made you could be requ...

Page 3: ...werbebereich sowie in Kleinbetrieben vorgesehen Model Names The following name may be provided for the safety regulations in each sales region of the Document Scanner DR G2140 Model 6130020 6130130 DR...

Page 4: ...including photocopying and recording or by any information storage or retrieval system without the prior written permission of CANON ELECTRONICS INC Disclaimers The information in this document is su...

Page 5: ...connection functions Check your model before reading this manual The serial number is alphanumeric characters printed on a label on the bottom back of the product Model Serial No USB Connection Wired...

Page 6: ...e Warranty Card U S A and Canada only Cleaning Cloth x1 Setup Guide Power Cord Setup Disc The cleaning cloth is for cleaning the interior of the scanner Items included in this manual are subject to ch...

Page 7: ...he scanner from the supplied Setup Disc CaptureOnTouch This is a dedicated scanning application for DR Series scanners Scanner driver This is the scanner driver for this product Barcode Module 2D code...

Page 8: ...you connect this scanner to a USB3 1 Gen1 enabled USB port some computers may not recognize the scanner If unrecognized connect it to a USB2 0 port Use the USB interface provided as standard with your...

Page 9: ...Disc into the disk drive of the computer The setup menu automatically starts up when you insert the disc into the drive If the menu does not start up execute setup exe from the disc If the following...

Page 10: ...talling the software Download the latest software from the Canon website Hint Depending on your system environment your web browser may start up full screen during installation In that case return to...

Page 11: ...verify that the power of the scanner is OFF If the power is ON turn it OFF Interface Connector Locations The USB connector is located on the scanner as shown below IMPORTANT Use only the supplied powe...

Page 12: ...quare plug Type B connects to the scanner The other end with the flat plug Type A connects to a USB port on the computer Connecting via wired LAN Use a LAN cable to connect the scanner to a wired LAN...

Page 13: ...the USB cable the following message balloon appears on the task bar when the scanner s power switch is turned on the first time If you wait a while automatic scanner recognition will end and the scann...

Page 14: ...l not be using the scanner for an extended period you should disconnect the power cord from the AC outlet for safety Hint The scanner s auto power off setting is enabled by default and the scanner wil...

Page 15: ...lace for future reference Manuals for the Scanner Documentation for this scanner consists of the following manuals Setup Guide This describes setup procedures for the scanner Read this manual when you...

Page 16: ...operations that may lead to injury to persons or damage to property if not performed correctly To use the scanner safely always pay attention to these cautions CAUTION Indicates operational requireme...

Page 17: ...45 Scanning Documents Larger than A3 48 Scanning with Carrier Sheets 50 Long Document Scanning 51 Detecting a Document Double Feed 54 Count the Number of Document Sheets 57 Assigning a Function to the...

Page 18: ...canner 136 Cleaning the Sensors 137 Opening and Closing the Upper Unit 137 Cleaning the Scanning Glass Roller and Pad 138 Adjusting the Compression 140 Auto Power OFF Function 140 Power Plug 140 Repla...

Page 19: ...19 Appendix 171 Specifications 171 Options 172 Consumables 173 Dimensions 173 Other Specifications 174 Barcode Specifications 174 Imprinter Specifications 176 Index 177...

Page 20: ...fect the inside of the scanner Avoid warm or humid locations such as in the vicinity of a water faucet water heater or humidifier Avoid locations where ammonia gas is emitted Avoid locations near vola...

Page 21: ...ny questions regarding the power supply contact your local authorized Canon dealer or service representative for further information Moving the Scanner The scanner weights about 25 0 kg 55 1 lbs To li...

Page 22: ...the power outlet Then contact your local authorized Canon dealer or service representative to have the unit serviced Before moving the scanner make sure to turn the power switch OFF and disconnect the...

Page 23: ...in the scanner immediately disconnect the power cord to stop the scanner Be careful when loading paper into the scanner and when removing jammed paper as it is possible to cut your hand on the edge of...

Page 24: ...p to 300 in the DR G2090 can be loaded in the Document Feed Tray Count Only Mode When operating the scanner as a stand alone device this mode counts the number of loaded document sheets Count Only Mod...

Page 25: ...ning adhesive labels Double feed detection by length The scanner stops feeding when a double feed is detected by comparing document page lengths Double Feed See p 67 Based on the length of the first d...

Page 26: ...ons that enable you to specify one color red blue or green or intermediate color range to be omitted dropped out or enhanced when scanning Binding Hole Removal Erases shadows that appear on scanned im...

Page 27: ...d and decoded by installing the supplied barcode module Patchcode Detection Patchcode sheets can be inserted in the document stack to perform batch separation More Advanced Scanning Methods Batch Sepa...

Page 28: ...28 Option Imprinter Use to print on scanned documents...

Page 29: ...n when replacing the ink cartridge for the optional imprinter or when cleaning the imprinter See p 153 C Document Eject Tray Scanned documents are output here See p 43 D Power Switch Turns the scanner...

Page 30: ...ts to avoid document spillage See p 44 H Document Eject Guides Adjust to fit the width of documents so that ejected documents stack neatly See p 43 I Document Feed Guides Adjust to fit the width of do...

Page 31: ...cable that supports RJ 45 10Base T 100Base TX 1000Base T here See p 12 CAUTION Do not block the ventilation holes Doing so could cause the scanner to overheat creating a fire hazard Operation Panel A...

Page 32: ...representative examples Information displayed on the screen A Title area Shows the scanner s connection mode When USB is connected USB is displayed after the title When the scanner and computer are c...

Page 33: ...en the Menu screen is displayed to return to the Jobs screen Press the keys to select a menu item and press the OK key to accept the selected item The following are items that can be selected executed...

Page 34: ...on imageFORMULA Driver Setting Tool Assigning a Function to the Function Key See p 59 Counter clear Count Only Manual Feeding Batch Separation The scanner s factory default Function key assignment is...

Page 35: ...tinuous feeding feeds document pages from the Document Feed Tray one by one by the feed and retard rollers until the batch of documents has been scanned IMPORTANT The documents to be scanned must sati...

Page 36: ...ent Feeder Capacity Maximum of 500 sheets 80g m2 Sizes Larger than A4 Maximum of 200 sheets 80 g m2 Maximum loading height 48 mm 1 89 IMPORTANT Do not exceed the load limitation mark when placing docu...

Page 37: ...g is the lowest position The proper height of the Document Feed Tray can be set with the scanner driver or by the User Mode s Tray position setting This minimizes the time required to start feeding do...

Page 38: ...tting height Setting by User Mode This procedure sets the height of the Document Feed Tray by the User Mode To make this setting in the User Mode first allow it by the Canon imageFORMULA Driver Settin...

Page 39: ...keys to select and press OK to accept The Document Feed Tray moves to the selected height 6 Press the Menu key to return to the original screen Document Guides Slide the document guides to match the d...

Page 40: ...d the same distance left and right from the center of the feed tray so that documents are centered at the feeder inlet However each document guide has a lock lever so you can position documents nearer...

Page 41: ...t document guide 1 then slide the right document guide to the right edge of your documents 2 4 Lock the right document guide 1 and unlock the left document guide 2 5 Slide the left document guide to t...

Page 42: ...ng procedure to spread the guides to the left and right as far as they can go 1 Confirm that the right document guide is locked 1 and slide the left guide all the way to the left 2 2 Lock the left doc...

Page 43: ...des the Eject Tray Extension and Eject Paper Stopper to be adjusted to fit the width and length of your documents Document Guides Slide the Document Eject Guides to fit the width of your documents The...

Page 44: ...from spilling out of the Document Eject Tray Hint The Document Eject Stopper is attached to the Document Eject Tray Extension so you can adjust its position to suit the document length When LTR A4 siz...

Page 45: ...ing Option in the ISIS TWAIN driver or Separation Off with the User Mode Continuous manual feeding is also provided as way to scan a batch of document pages that cannot be automatically fed Continuous...

Page 46: ...disabled by pressing the key Assigning a Function to the Function Key See p 59 Continuous manual feeding mode Enable the Continuous Manual Feeding Mode from the User Mode when document pages do not s...

Page 47: ...ced setting button The Advanced feed setting dialog box opens 3 Select the Manual feed mode check box With selected Disables the Pickup Roller so that loaded documents have to be hand fed for transpor...

Page 48: ...ed documents must be hand fed for transport by the Feed Roller one page at a time Off Documents are fed continuously by the Pickup Roller unless the ordinary manual feeding mode is enabled 6 Press the...

Page 49: ...ay occur or distortions may appear in the combined scanned image IMPORTANT A portion of the scanned image will be missing at the fold line 6 Place the document with the folded edge facing right IMPORT...

Page 50: ...Open the scanner driver s setting screen See p 107 2 Open the Feeding tab and set Document type to Carrier sheet 3 Click the OK button to close the settings screen 4 Insert the document into the carri...

Page 51: ...consumable item Replace it with a new one when necessary if there is visible damage or smudging As a rough guide replace the carrier sheet after 1 000 scanning operations with a single 80g m2 22 lb b...

Page 52: ...you set the Long mode Long Document will be displayed in Page Size in the Basic tab Setting with User Mode The Long Document Mode can be set from User Mode To make this setting in the User Mode first...

Page 53: ...or reduce the Image Quality setting When Long Document Mode is set to Long Document 3000 mm or Long Document 5588 mm the scanned image may be lost if scanning is performed at 400 600 dpi or the scanni...

Page 54: ...g has finished and continue scanning the document double feed detection ignore function To use the double feed detection function you must first open the scanner driver settings screen and enable doub...

Page 55: ...like plastic cards are scanned it may be falsely detected as a double feed Depending on the paper type and paper thickness false detection of double feed may occur If the double feed detection malfun...

Page 56: ...appears to enable you to specify whether to continue scanning RQWLQXH 6 9 217 18 6723 6 5 217 18 Buttons of Rapid Recovery System Screen Operation Panel Keys Description SAVE CONTINUE OK Key Saves the...

Page 57: ...the keys to select Count Only and press OK Count Only Mode is enabled Hint If Count Only is assigned to the Function key press the Function key to enable Count Only Mode Assigning a Function to the Fu...

Page 58: ...following errors is displayed on the operation panel Error Message See p 169 Resetting the counter The number of counted documents can be reset in the Count Only Mode 1 Press the Menu key on the opera...

Page 59: ...igned function IMPORTANT A USB connection is required to make this setting with the Canon imageFORMULA Driver Setting Tool When connected via wired LAN making this setting with the Canon imageFORMULA...

Page 60: ...60 3 Select the function to assign to the Function key from the FUNCTION list on the Button control tab sheet 4 Click the OK button to close the settings screen...

Page 61: ...de is activated 2 Press the keys to select a menu item and press OK If there are setting items with no underlying hierarchy the setting mode is activated Functions with no setting items or underlying...

Page 62: ...Dust Detection Count Only Double Feed Staple Detection Start Count Clear Imprint Test Font Head Cleaning Start First hierarchy Second hierarchy Third hierarchy Maintenance Total Scan Image Sensor LED...

Page 63: ...or with the scanner driver can be changed using the Canon imageFORMULA Driver Setting Tool IMPORTANT A USB connection is required to make this setting with the Canon imageFORMULA Driver Setting Tool W...

Page 64: ...tting button for Hardware The Hardware Settings dialog box opens 3 Change the setting method on the Settings change method tab sheet To make setting with the scanner select on Scanner panel To make se...

Page 65: ...Item Name Scanner Menu Item Name Long Document Mode Long Document Mode Max Document Length Feed slowly Long Document Mode Speed Staple Detection Setting Staple Detection Separation mode Separation For...

Page 66: ...e next batch and resume scanning In order to use this function Panel must first be selected for Batch Separation on the Others tab sheet in the scanner driver Unless Panel is selected for Batch Separa...

Page 67: ...olls continuously while a key is pressed Off The panel display scrolls each time a key is pressed Hint Key repeat is effective in the following situations When using the Job Function When selecting ea...

Page 68: ...0 or 300 seconds that the Feed Roller will continue to rotate after feeding in a stack of documents Staple Detection Set the Staple Detection sensitivity level High Sensitivity High Staple Detection s...

Page 69: ...erval 2 Interval 3 Interval 4 Interval 5 Interval 6 long DR G2090 Interval 1 short Interval 2 Interval 3 Interval 4 Interval 5 long Dust Detection Sets whether to detect dust in the scanning unit On M...

Page 70: ...t area bottom right on the display Imprint Test Select the following menu items to make settings related to the optional imprinter This is displayed only when the optional Imprinter is installed Font...

Page 71: ...he roller kit feed count Checking and Resetting the Page Counter See p 142 Cartridge Ink The amount of remaining cartridge ink is displayed This is displayed only when the optional Imprinter is instal...

Page 72: ...k information for the scanner DHCP IP address Subnet Mask Default Gateway Selecting Off for DHCP moves to the setting screen for network information such as the IP address The LAN setting screens are...

Page 73: ...ected If the entered default gateway is 0 0 0 0 255 255 255 255 127 xxx xxx xxx 169 254 xxx xxx a warning screen is displayed and the entry is rejected Hint Network information can also be set in the...

Page 74: ...Function For details on registering jobs see Registering and editing scanning shortcuts on p 84 Executing Jobs with USB connection 1 Press the Job key on the operation panel The jobs registered on th...

Page 75: ...75 3 Press the keys to select the job 4 Press Start Scanning starts 5HDG 1 DEFGH...

Page 76: ...ch is a scanning application that enables you to scan a document with a simple operation merely by selecting the screen panel CaptureOnTouch is provided with multiple scanning methods that can be sele...

Page 77: ...rd Scanning See p 80 Scanning Shortcut You can register in advance combinations of frequently used document selections and output methods as a Scanning Shortcut Just click the Scanning shortcut panel...

Page 78: ...the scanner and the time scanning begins is shortened when the Make CaptureOnTouch resident check box is selected in the Basic settings tab of the Environmental settings dialog box For details see En...

Page 79: ...er in this case the main screen of CaptureOnTouch will open and scanning will start using the scan method assigned to the Start button Hint In Windows 8 1 it is registered at the following location Se...

Page 80: ...ch section Click the New document button and a New document panel will be added Hint Click to open the Help Standard Scanning Operations Selecting the Select document panel Selecting the Select output...

Page 81: ...N button The document is scanned While scanning is in progress the number of pages scanned is displayed in addition to the scanner settings When the scan is finished the Scanned image preview screen o...

Page 82: ...ile scanning is in progress stop scanning change the scanning conditions and then try scanning again A multiple page scan cannot be saved when it reaches the file size of 2 GB Change the save settings...

Page 83: ...letes the Standard Scanning Hint If you click Open storage folder the folder in which the saved scanned images were saved opens Depending on the output settings the Open storage folder link may not be...

Page 84: ...select the document scan and output in Standard Scanning and click the Save to Shortcut button A scanning shortcut panel will be created Hint You can also create a new Destination panel by clicking o...

Page 85: ...85 3 Click the Document tab and set the scan mode Select Document Settings See p 95 4 Click the Batch separation tab to set the batch separation Setting the Batch Separation See p 97...

Page 86: ...86 5 Click the Output tab to set the outputs Setting the Output See p 98 6 Click the Index tab to set the index file Setting the Index See p 100...

Page 87: ...anned image edit window See p 91 Enable additional scan Check it on to display Scan more pages button in the Scan Editing screen to enable continuing scanning Job assignment You can assign a scanning...

Page 88: ...is in progress the number of pages scanned is displayed in addition to the scanner settings When the scan is finished the Scanned image preview screen opens CAUTION If you configure scanning conditio...

Page 89: ...ssage is displayed If scanning continuously set the next document and click the Scan more pages button to start the document scan If Enable additional scan is disabled in the scanning shortcut setting...

Page 90: ...uently used scans to the scanning shortcuts and assign them as jobs you can run shortcut scans from the operation panel Load the documents press the Job key and use the keys to select the job you want...

Page 91: ...tion for the thumbnail area These buttons mean Stream switching All pages Odd pages and Even pages from the left Stream switching is displayed for MultiStream scanning Indicates the page of the image...

Page 92: ...the edit results and return to the previous scan image Hint If Edit after scanning is disabled in the scanning shortcut settings the edit window will not be displayed Color adjustment Easy settings Cl...

Page 93: ...n adjustment is finished click the Done button To cancel the adjustment click the Revert button Image alignment Click Image alignment to display The preview image or the slider can be used for the str...

Page 94: ...formation to display information found in the scanned images If you select a page thumbnail and then click the Detection string button you can select Detection string 1 10 from the pull down menu If a...

Page 95: ...scan is disabled in the scanning shortcut settings the Scan more pages button will not be displayed Select Document Settings By default CaptureOnTouch enables the Full auto scan setting so scanning i...

Page 96: ...te the image in the same direction with the characters Use advanced settings dialog box Document scan settings include basic items that are configured in Scan settings and the settings that are config...

Page 97: ...icon to enable the Settings button and select the file The file formats that can be selected as icon files are described below ico exe jpg png Setting the Batch Separation Set the batch separation Se...

Page 98: ...el using Detection level setting in Batch separation setting Hint When Use MultiStream is enabled in the scanner driver Common to Stream 1 is displayed Separator page Select the separator page from th...

Page 99: ...indow Select stream When Use MultiStream is enabled in the scanner driver Select a stream is displayed Select output method File formats and save locations that can be selected depend on the output me...

Page 100: ...use various services such as printing the scanned image or attaching it in an email To install plugins enable the checkbox when installing CaptureOnTouch The output methods that can be selected depen...

Page 101: ...ocument selection and outputs you can edit the scanning shortcut panel to set the desired scanning shortcut Creating new Scanning Shortcut panels There are two ways as described below to create a new...

Page 102: ...e format set in the application of the plug in Therefore this file format may be different from the one selected in the Select document panel PDF setting Output settings Specify the method used for sa...

Page 103: ...he document in one file Create one file per page Save each page in two TIFF files By selecting ON for Compress image and clicking the Compression rate button you can specify the compression rate in th...

Page 104: ...appears when the scanner is connected checkbox to open the main screen of CaptureOnTouch automatically when the scanner is connected to the computer This setting is only enabled when CaptureOnTouch is...

Page 105: ...utton may not be displayed for some plugins Enable Disable button This button is used to toggle between Enable Disable modes for the plugin selected from the plugin list If you click the Disable butto...

Page 106: ...from the backup file When using multiple computers you can back up the environmental settings of one computer and then perform a restore on the other computers so that all of the computers have the sa...

Page 107: ...ons of the Scanner Driver The scanner driver consists of the following tabs Hint For details on the setting screen see the Help of the scanner driver Click the Help button of the driver to display hel...

Page 108: ...rast of scanned images In addition you can also click Gamma and set the gamma correction value for scanned images Image processing tab Set the processing method for scanned images Image control tab Se...

Page 109: ...ion tab Set the items to be detected as errors during the scan Others tab Configure special scan method and image processing settings Imprinter Addon Dialog tab Configure add ons for scanned images Al...

Page 110: ...nfirming Basic Conditions for Scanning When you scan a document make sure you confirm the Color mode Page Size Dots per inch and Scanning Side basic conditions in the Basic settings dialog box Color m...

Page 111: ...settings related to the detection method by clicking Setting For details see the Help Page Size Select the page size that matches the document to be scanned If Match original size is selected the edge...

Page 112: ...e Settings dialog box Register the paper of non standard size in the Custom Page Size tab Specifying the Scan Area Configure the following settings when you want to specify the area of the document to...

Page 113: ...p Blank Page is selected the Setting button is enabled and you can adjust the level for judging whether pages are blank When you want to enhance contours in images Adjust the edge emphasis setting on...

Page 114: ...educe the color unevenness Check the check box of Color unevenness reduction on the Image control tab to reduce the color unevenness You can control the level of color unevenness by enabling the Setti...

Page 115: ...th a uniform background color and light text and background If the background is non uniform such as a pattern the background may not be able to be completely removed and the text may become difficult...

Page 116: ...on When you want to rotate the images of a document placed horizontally to correct the orientation Specify the rotation angle in Document Orientation on the Others tab When you want to use batch separ...

Page 117: ...ing items related to MultiStream and then configure the setting items in the following order A When you want to specify different scanning conditions for the front and back pages of a document select...

Page 118: ...elect the Erase Dot check box to automatically remove isolated black dots 3 x 3 dot size from white backgrounds or white dots from black backgrounds Select the Erase Notch check box to remove notches...

Page 119: ...sh configuring a setting click the Save button of User Preference to save the setting The saved setting is registered to the list You can delete a setting from the list with the Delete button and save...

Page 120: ...O Available for setting X Not available for setting or auto Setting value Contrast Detect automatically O Black and White O Error Diffusion O Advanced Text Enhancement X Advanced Text Enhancement II O...

Page 121: ...uto Image Type Detection Settings dialog box is set to Color or Gray Mode in case of binary in the Settings for in case of binary tab is set to Error Diffusion 3 Not available for setting if Detection...

Page 122: ...tting X Not available for setting or auto Setting value Prescan Detect automatically X Black and White O Error Diffusion O Advanced Text Enhancement O Advanced Text Enhancement II O Active Threshold O...

Page 123: ...ge from the Batch Separation dropdown list IMPORTANT When Simplex is selected in Scanning Side blank pages on the scanned side will be recognized as separators When Duplex Skip blank page or Folio is...

Page 124: ...ner driver as PDF files The following operations are performed when using patchcodes for scanning 1 Print patchcode with a printer Click Start All Programs Canon DR G2000 Series and then select Patchc...

Page 125: ...te different sized patchcodes ensure that the patchcode fits inside the effective range shown in the following diagram Also when copying patchcodes ensure that they are the same size and shade as the...

Page 126: ...s the files IMPORTANT Because patchcodes can only be detected on the front side load the documents with the patchcode side up 3 Open the scanner driver settings screen and select Patchcode in Batch Se...

Page 127: ...e shrinkage rate control Control tab You can carry out the control settings of hardware and drivers and perform the read or write of the control settings From the configuration of the hardware you can...

Page 128: ...etting Tool Click the Start button then click All Programs Canon DR G2000 Series Canon imageFORMULA Driver Setting Tool in that order Canon imageFORMULA Driver Setting Tool will start Hint In Windows...

Page 129: ...IMPORTANT We recommend the following Web browsers In examples in the following instructions use Internet Explorer 11 and Windows 7 Displays vary depending on the Web browser Displaying the Scanner s W...

Page 130: ...the scanner s factory defaults when opening the Web menu the first time do not enter anything and proceed to the next step If you changed the administrator password previously via the Web menu enter t...

Page 131: ...k settings mDNS Setting Configures the mDNS settings Password Setting Configures the administrator password used to log into the Web menu Maintenance Setting Restores the factory default settings and...

Page 132: ...the left menu the page below is displayed Network Setting If you click Network Setting on the left menu the page below is displayed Item Description Scanner Name Sets the scanner name Item Descriptio...

Page 133: ...riate for the IP address is automatically used None Default Gateway Set the IP address of the scanner gateway If DHCP is enabled it provides the default gateway The value must be four decimal numbers...

Page 134: ...one New Password Set the administrator password up to 32 characters for the scanner This password is used for authentication when configuring settings by Web browser None New Password Confirmation Use...

Page 135: ...can load and change the server certificate used to access the Web menu with https Click the Import button and the Import certificate dialog appears Specify the certificate file pfx file and click Send...

Page 136: ...closing the upper unit be careful not to get your fingers caught as this may result in personal injury Cleaning the Scanner About the Cleaning Cloth Use the cleaning cloth supplied with the scanner t...

Page 137: ...nner upper side Upper Unit Opening and Closing the Upper Unit When cleaning the inside of the scanner make sure to open and close the upper unit using the following procedure CAUTION When opening and...

Page 138: ...ding errors If you find a scratch on the scanning glass contact your local authorized Canon dealer or service representative to have the glass replaced 1 Turn the power switch off and disconnect the p...

Page 139: ...d roller and retard roller before wiping away the dirt The pad is mounted to the retard roller cover Wipe away the dirt from the pad once the retard roller cover has been removed from the scanner 7 Wi...

Page 140: ...duce the stretching The reduction ratio adjustment can be made with the Canon imageFORMULA Driver Setting Tool About the Canon imageFORMULA Driver Setting Tool See p 127 Auto Power OFF Function An aut...

Page 141: ...on the computer screen IMPORTANT When the roller replacement message appears purchase the Roller Replacement Kit and replace the rollers by following the relevant steps in the following sections All t...

Page 142: ...pages fed since the feed rollers and separation pads were replaced Make sure to reset the counter when you replace the rollers and separation pads In User Mode Maintenance Total Scan shows the total...

Page 143: ...When connected via wired LAN making this setting with the Canon imageFORMULA Driver Setting Tool is ineffective 1 Open the Canon imageFORMULA Driver Setting Tool s Settings screen See p 127 2 On the...

Page 144: ...the power outlet when you remove or reinstall the rollers Leaving the power turned ON may result in an electric shock Do not place excessive force on the rollers when removing or reinstalling the rol...

Page 145: ...Roller so that the side with the gear is on the left 5 Close the roller cover Make sure that the front unit is completely closed by pushing until you hear a click IMPORTANT Failure to firmly close th...

Page 146: ...installing the Feed Roller 1 Open the upper unit smoothly See p 137 2 Open the roller cover 3 Pull the roller lock lever down 4 Slide the feed roller to the right and then pull them towards you 5 Remo...

Page 147: ...e shaft on the scanner 2 8 Push the roller lock lever up to lock the feed roller 9 Close the roller cover Make sure that the front unit is completely closed by pushing until you hear a click IMPORTANT...

Page 148: ...ur fingers to remove it 3 Push the roller lock lever up 1 and move it to the left 2 to unlock the roller 4 Remove the retard roller and set a clean retard roller or a replacement retard roller WARNING...

Page 149: ...ecuring lever in the direction of the arrow 6 Pull the roller lock lever down to lock the retard roller in place 7 Replace the retard roller cover 8 Push the front of the retard roller cover in Make s...

Page 150: ...pper unit See p 138 CAUTION Make sure that the hook is completely latched and the retard roller cover is not loose If the retard roller cover is loose the Document Feed Tray will catch on it causing t...

Page 151: ...the computer screen IMPORTANT The feed roller and retard roller wear with scanning A worn separation pad is no longer able to correctly feed a document and can cause paper jams If documents no longer...

Page 152: ...completely closed by pushing until you hear a click 3 Smoothly close the upper unit See p 138 CAUTION Make sure that the hook is completely latched and the retard roller cover is not loose If the reta...

Page 153: ...P ink cartridges For details contact your local authorized Canon dealer or service representative Product Name Ink Cartridge Blue Product Code 3693A002 Product Name Ink Cartridge Red Product Code 3693...

Page 154: ...with the eject tray Hint Perform the steps that follow with the imprinter cover fully open 4 Pull the lock lever outward 1 to release the ink cartridge lock 2 5 Remove the ink cartridge 6 Peel off the...

Page 155: ...metal contacts or nozzles of the ink cartridge 7 Install the new cartridge with the nozzles facing to the right 8 Push the ink cartridge as indicated by the arrow until it clicks into place 9 Finely...

Page 156: ...ion of the carriage IMPORTANT When closing the imprinter cover make sure that it is locked so that it will not open unexpectedly An error message appears on the display panel if the imprinter cover is...

Page 157: ...ver will not close unless the carriage is correctly aligned with a positioning hole If it will not close check the position of the carriage Cleaning the Imprinter Cleaning the Guide Plate Ink that col...

Page 158: ...t quality Imprinter Testing After replacing an ink cartridge or cleaning the print head perform a test print to confirm proper printing Test printing is performed by the Imprint Test User Mode selecti...

Page 159: ...be clogged This can be corrected by performing head cleaning IMPORTANT After head cleaning run the imprinter test to check printing See p 158 If head cleaning does not improve printing remove the prin...

Page 160: ...6 USB connection is not recognized when connected via LAN Disconnect the LAN cable restart the computer and reconnect the USB cable When connecting via wired LAN 1 Check the LAN cable connection 2 The...

Page 161: ...higher if the images are too dark and lower if too light Problem 7 Text or images bleed through from the back side of documents to appear in scanned images Solutions 1 Increase the Brightness setting...

Page 162: ...e to another mode such as simplex or duplex If pages are skipped due to the document double feeding see Problem 7 Documents jam or double feed Problem 13 Documents are collectively fed Solutions Click...

Page 163: ...eding is selected as the feeding method on the scanner driver s Detail Settings screen a scanning operation will not continue after all of the documents are fed as the scanner awaits additional docume...

Page 164: ...ent Eject Stopper to stop ejected documents from spilling See p 44 2 Lengthening the paper feed interval can make it easier to keep ejected documents aligned Open the scanner driver s settings screen...

Page 165: ...liant replace the cable with the supplied compliant cable 6 When the scanner is connected to the computer via a USB hub that is not USB3 1 Gen1 compliant remove the hub and connect the scanner directl...

Page 166: ...The setting configurations can be backed up and restored using Back Up Restore on the Basic settings tab on the Environmental settings dialog box How do I scan half folded documents folio scanning Fo...

Page 167: ...can be installed by selecting its checkbox when installing CaptureOnTouch The available output destinations vary depending on the installed plug in How can I attach scanned data to an e mail or send...

Page 168: ...documents remain inside the scanner remove them IMPORTANT With the upper unit slightly opened remove any document that is partially ejected on the Eject Tray Open the upper unit to the point where it...

Page 169: ...el Title area Comments area Error P Paper jammed in scanner Error C Scanner cover is open Error J Paper feed error detected Error J A document was skewed Error D A double paper feed has occurred Error...

Page 170: ...c See p 9 IMPORTANT Log on to Windows as an Administrator 1 From the Windows task bar click the Start button and then Control Panel 2 Click Uninstall a program The Uninstall or change a program dialog...

Page 171: ...ancement Advanced Text Enhancement II Active Threshold 256 level Grayscale and 24 bit Color Scanning Resolution 100 150 200 240 300 400 and 600 dpi Scanning Speed A4 landscape DR G2140 Grayscale Simpl...

Page 172: ...duct code 3601C001 The imprinter unit prints a text string on scanned document pages Carrier sheet product code 0697C001 This is a carrier sheet for scanning documents without damaging the documents W...

Page 173: ...llers and separation pads regardless of the page count of the roller usage counter For details about the Exchange Roller Kit and Separation Pads contact your local authorized Canon dealer or service r...

Page 174: ...aracters Standard ASCII or Full ASCII Modulus 43 ITF 2 to 32 even numbers of digits only Modulus 10 Weight 3 Code 128 1 to 32 valid data only Modulus 103 UPC A 13 Modulus 10 Weight 3 UPC E 8 Modulus 1...

Page 175: ...F417 The following type is supported Truncated PDF417 The following types are not supported Extended channel interpretation ECI Micro PDF 417 Data Matrix DataCode The following type is supported ECC 2...

Page 176: ...driver Printing Content Set by the ISIS TWAIN driver Printing Font 12 12 or 12 8 dots Inter Character Setting Yes set by the ISIS TWAIN driver Printable Digits Up to 32 characters Printable Paper Pla...

Page 177: ...aching the separation pad retard roller cover 151 Disposal 23 Document Eject Stopper 44 Document Eject Tray 43 Document Eject Tray Extension 44 Document Feed Tray 37 Document Feed Tray Extension 40 Do...

Page 178: ...wer Supply 21 R Rapid Recovery System 54 Replacing the Feed Roller 141 Replacement Time 141 Roller Replacement Kit 142 Routine Precautions 21 S Scan 74 Scan by Job Selection 74 Scan with CaptureOnTouc...

Page 179: ...utsch Schalter Aus Espa ol Interruptor apagado Nederlands Schakelaar Off T rk e Anahtar Kapal Power off no standby current Hors tension pas de courant de veille Alimentazione assente nessuna corrente...

Page 180: ...n ais Italiano Apparecchio classe II Deutsch Ger t der Schutzklasse II Espa ol Equipo de clase II Nederlands KlasseII apparatuur T rk e S n f II ekipman quipement de classe II Indicates this is Class...

Page 181: ...nlemi English Fran ais Symbole CC DC symbol Indicates direct current Italiano Simbolo corrente continua C C Indica la corrente continua Deutsch Gleichstrom Symbol Espa ol S mbolo CC Nederlands DC pict...

Page 182: ...CANADA CANON EUROPA N V BOVENKERKERWEG 59 1185 XB AMSTELVEEN THE NETHERLANDS CANON AUSTRALIA PTY LTD BUILDING A THE PARK ESTATE 5 TALAVERA ROAD MACQUARIE PARK NSW 2113 AUSTRALIA CANON SINGAPORE PTE LT...

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