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Canon imageCLASS MPC190 Basic Manual Download Page 73

Chapter 9

Troubleshooting

9-11

9

Troubleshooting

LCD messages

Message

Cause 

Action

Details

BLACK INK CHANGED?

The machine is prompting you to 
confirm whether you replaced 
the black ink tank.

If you replaced the black ink tank, 
press [

2

]. If you did not, press [

3

].

p. 8-4

BLACK INK LOW

The ink level in the black ink tank 
is low.

Make sure you have a new black ink 
tank ready to replace the used one 
when it runs out. If the machine stops 
printing when copying, press 
[Resume] to continue printing. 
However, note that ink may run out. If 
print quality deteriorates or output is 
blank, replace the ink tank. 

p. 8-1

CANNOT START

The USB cable became 
disconnected while printing 
from your computer.

Wait for approximately one minute. If 
nothing happens, reconnect the USB 
cable. Then disconnect and reconnect 
the power cord.

CARTRIDGE JAMMED

The printhead holder cannot 
move. This is normally due to a 
paper jam.

Clear the paper jam or whatever is 
obstructing the printhead holder and 
then press [Resume]. Do not attempt 
to move the printhead holder 
manually.

p. 9-9

CHECK PAPER SIZE

The size of the paper in the 
multi-purpose tray and that 
specified in the paper size 
setting are different.

Load the correct paper size or change 
the paper size setting. Then press 
[Resume].

p. 3-8
p. 3-7

CHECK PRINTER
(PRESS RESUME KEY)

There may be an obstruction 
that is not allowing the 
printhead holder mechanism 
to move.

Check for any obstruction (paper clip, 
small object, etc.). Check also for a 
paper jam and clear the jam if 
necessary. Then press [Resume] and 
start again. If the message does not 
clear after pressing [Resume], contact 
your local authorised Canon dealer or 
the Canon help line.

p. 9-9

The waste ink tank (which holds 
the ink used for printhead 
cleaning) may be full.

Contact your local authorised Canon 
dealer or the Canon help line to have 
the waste ink tank replaced 
immediately.

CLEAR PAPER JAM
(PRESS START KEY)

There is a paper jam.

Clear the paper jam and reload paper 
in the multi-purpose tray. Then press 
[Copy/Start] or [Resume].

p. 9-9
p. 3-8

COLOUR INK CHANGED? The machine is prompting you to 

confirm whether you replaced 
the colour ink tank.

If you replaced the colour ink tank, 
press [

2

]. If you did not, press [

3

].

p. 8-4

Summary of Contents for imageCLASS MPC190

Page 1: ...ENG Basic Guide Basic Guide Please read this guide before operating this equipment After you finish reading this guide store it in a safe place for future reference ...

Page 2: ...nical magnetic optical chemical manual or otherwise without the prior written permission of Canon Inc Trademarks Canon and BJ are registered trademarks BCI MultiPASS imageCLASS and ScanGear are trademarks of Canon Inc All other product and brand names are registered trademarks trademarks or service marks of their respective owners As an ENERGY STAR Partner Canon Inc has determined that this produc...

Page 3: ...ASS Suite CD ROM in your CD ROM drive 2 When the main menu appears click INSTALL ADOBE ACROBAT READER 3 Follow the on screen instructions START HERE After following instructions in the Setup Sheet refer to this guide for instructions on all functions of your machine Be sure to read this sheet first This sheet includes instructions for setting up your machine and getting it ready for use Follow all...

Page 4: ...ions Reading these is highly recommended p n nn Indicates a page number where additional information can be found Setup Sheet Refer to the Setup Sheet for more details Software Guide Refer to the MultiPASS Suite Software User s Guide included in the CD ROM for more details machine or printer General term used to represent the imageCLASS MPC190 default A setting that remains in effect unless you ch...

Page 5: ... you can copy 6 1 Making copies 6 1 Improving copied images 6 2 Setting colour or black white copying 6 2 Adjusting the image quality resolution 6 2 Adjusting the exposure density 6 2 Reducing or enlarging a copy 6 3 Using preset copy ratios 6 3 Using custom copy ratios 6 3 Copying an image to fit the page 6 4 Advanced copy features 6 5 Copying two pages on a single page 6 5 Borderless copying 6 6...

Page 6: ...eated paper jams 9 10 If the nozzle check pattern does not print properly 9 10 Interpreting the messages 9 10 LCD messages 9 11 MultiPASS Status Monitor messages 9 13 If you cannot solve the problem 9 13 10 Machine settings Accessing the machine settings 10 1 Settings 10 2 Menu ENLARGE REDUCE 10 2 Menu PAPER SELECT 10 2 Menu DENSITY 10 2 Menu IMAGE QUALITY 10 2 Menu SPECIAL COPY 10 2 Menu INK VOLU...

Page 7: ... top of a carpet or rug which has long pile The threads may get inside the machine and cause a fire Do not block or cover the ventilation port or any openings on the machine with objects as this may result in fire Place the machine on a flat stable vibration free surface that is strong enough to support its weight For the weight of the machine see the Appendix Do not place objects around the power...

Page 8: ... your local power company Do not allow the power cord to be near objects that emit heat The outer cover of the power cord may melt resulting in fire or electrical shock Make sure the power cord is fully extended and has no knots in it when electricity is running through it Knots etc in the cord may result in fire or electrical shock Fully insert the power plug securely into the electrical outlet I...

Page 9: ...ill water liquid or flammable substances inside the machine If these items come into contact with high voltage parts inside the machine it may result in fire or electrical shock If these items are dropped or spilled in the machine turn off the power and unplug the power cord immediately with dry hands Then contact your local authorised Canon dealer or the Canon help line Do not use any highly flam...

Page 10: ... disconnect the power cord and contact your local authorised Canon dealer or the Canon help line Do not touch the high voltage electrical parts as this may result in electrical shock Do not place heavy objects on top of the machine as these may topple over and result in injury Do not insert your hands into the machine while it is printing as parts inside the machine are moving and this may result ...

Page 11: ...int or otherwise reproduce any particular document and or of the use of the images scanned printed or otherwise reproduced you should consult in advance with your legal advisor for guidance Paper money Money orders Certificates of deposit Postage stamps cancelled or uncancelled Identifying badges or insignias Selective service or draft papers Cheques or drafts issued by governmental agencies Motor...

Page 12: ...XII Preface ...

Page 13: ...o a computer and you will have a fully integrated printer copier scanner The MultiPASS Suite software provided with your machine will allow you to perform a variety of tasks from your computer effortlessly and efficiently Printer Print crisp clear colour or black white documents from your computer Copier Make colour or black white copies from your machine Also apply advanced copy features to your ...

Page 14: ...in components of the machine q Document cover y Operation panel w Multi purpose tray u Platen glass e Tray extension i Inner cover r Paper output tray o Printhead holder t Tray extension 0 Paper thickness lever w q e i r o y 0 u t ...

Page 15: ...ssed for a brief interval Before turning on the machine make sure the document cover is closed w Scan key Scans a document to your computer according to the action selected e Menu key Accesses the settings to customise operation of your machine r 2 2 2 2 and 3 3 3 3 keys Scroll through selections and increase or decrease the number of copies t LCD Displays messages and selections and prompts durin...

Page 16: ...orms printhead cleaning every time you unplug and then plug in the machine This ensures optimum print quality but also consumes a small amount of ink during the cleaning process For this reason it is recommended that you only turn the machine off and on with the ON OFF key when instructed to do so in this guide ...

Page 17: ...e document is completely dry before loading Document type All types of documents Photographs Book Size W L Max 216 297 mm 8 2 11 4 in Quantity 1 sheet 10 photographs for multi scan Thickness Max 20 mm 4 in 1 Lift the document cover 2 Place your document face down on the platen glass Align the upper left corner of your document with the alignment mark on the upper left corner of the platen glass 3 ...

Page 18: ...2 2 Document handling Chapter 2 ...

Page 19: ...es in portrait orientation You can use regular copier paper cotton bond paper or typical letterhead Your machine does not require special ink jet paper Legal size paper can only be used when printing from your computer Envelopes Size European DL 220 110 mm 8 8 4 8 in U S Commercial No 10 241 105 mm 9 2 4 8 in Quantity 10 envelopes Paper thickness lever position Right Use for Printing from your com...

Page 20: ...each sheet as it is delivered in the paper output tray Glossy Photo Paper GP 301 GP 301N A high gloss thick paper that produces the look and feel of a photograph Size A4 Letter Quantity 10 sheets Paper thickness lever position Left Drying time 2 minutes Use for Printing from your computer copying Remove the sheets from the paper output tray before the count reaches 10 Load the paper with the white...

Page 21: ...r Plus Glossy as the print media type Remove each sheet as soon as it is printed Photo Paper Pro PR 101 A thick paper with a treated surface that enhances gloss and provides superior colour reproduction It is ideal for printing high quality photographs Size A4 Letter 101 6 152 4 mm 4 6 in Quantity 1 sheet 20 sheets 101 6 152 4 mm 4 6 in size Paper thickness lever position Left Drying time 30 minut...

Page 22: ...delivered being careful not to touch any surfaces Do not allow transparencies to stack up in the paper output tray When your output has dried completely cover its printed side with a sheet of plain not coated paper before storing it Load one sheet of plain paper as the last sheet in the stack Banner Paper BP 101 Specifically designed for printing one continuous sheet in a banner format The connect...

Page 23: ...s move the paper thickness lever to the right p 3 6 Paper that tends to curl is not recommended for printing photographs or graphics Use for printing mainly text Do not use print media that is in bad condition above If the print media is curled uncurl it before printing Place the print media you have not used back into its packet and store out of direct sunlight in a place where temperature and hu...

Page 24: ...sure to set the paper thickness lever Follow this procedure to set the paper thickness lever 1 Open the inner cover The printhead holder moves to the left 2 Move the paper thickness lever to the appropriate setting For details on which position to set for the print media you are using see p 3 1 to p 3 5 3 Close the inner cover 4 The LCD displays the following message Press 3 3 3 3 BCI 24 Color BCI...

Page 25: ...int media size and type 1 Press Menu twice 2 Press OK 3 Use 2 2 2 2 or 3 3 3 3 to select the print media size Select A4 for A4 size print media LTR for letter size print media B5 for B5 size print media A5 for A5 size print media 4 6 for card size print media 4 Press OK 5 Use 2 2 2 2 or 3 3 3 3 to select the print media type Select PLAIN for plain paper GLOSSY for glossy photo paper H RES for high...

Page 26: ...paper print side up in the multi purpose tray q and adjust the paper guide A to the width of the stack w Make sure the stack does not exceed the paper limit mark B 1 Make sure the paper thickness lever is set to the right For details see p 3 6 2 Open the multi purpose tray then the tray extension 3 Prepare the envelopes for loading Press down firmly on the edges of the envelopes to make the folds ...

Page 27: ... it moving from the centre towards the edges of the envelope Ensure that no curl or puff exceeds 3 mm 8 inch 4 Place the stack of envelopes print side up in the multi purpose tray q and adjust the paper guide A to the width of the stack w Feed the left side of the envelope return address portion into the multi purpose tray first Make sure the stack does not exceed the paper limit mark B Cross sect...

Page 28: ... paper thickness lever is set to the right For details see p 3 6 2 Lower the tray extension on the multi purpose tray 3 Cut the banner paper to the required length and place it behind the machine on a flat surface Then insert the first sheet in the multi purpose tray q and adjust the paper guide A to the width of the sheet leaving a 1 mm 8 inch gap between the paper guide and edge of the sheet w M...

Page 29: ...et Explorer version 4 01 or later Client for Microsoft Networks Windows 98 Me only 60 MB of available hard disk space 150 MB recommended USB cable 5 m 16 8 ft or shorter Microsoft Windows 98 IBM or compatible computer with a Pentium 90 processor or higher 32 MB of RAM 64 MB or more recommended Windows Me IBM or compatible computer with a Pentium 150 processor or higher 32 MB of RAM 64 MB or more r...

Page 30: ...ored in My MultiPASS MultiPASS Photo Enhancer Software Guide Enables you to make advanced image adjustments to an image opened in the MultiPASS Viewer MultiPASS Status Monitor p 4 5 Shows the current status of the machine and any error conditions MultiPASS Toolbar p 7 1 Enables you to scan an image directly to a destination such as a desired application e g your e mail application or a graphic app...

Page 31: ...uments folder or Scan to Save folder My MultiPASS works within Windows Explorer and thus has a similar structure For more details on My MultiPASS see the Software Guide Opening My MultiPASS Follow one of the procedures below to open My MultiPASS On the MultiPASS Toolbar click MultiPASS p 7 1 or On the Windows desktop double click the My MultiPASS icon or If opening My MultiPASS from Windows Explor...

Page 32: ... the Scan to Save folder double click the document you want to open Toolbar buttons To save a document On the File menu click Save As Enter the details for the document then click Save To close the Viewer On the File menu click Exit For more details on the different functions and settings of the Viewer refer to the online help or the Software Guide q Saves the document under a new name w Displays ...

Page 33: ...tor refer to the online help or the Software Guide MultiPASS Toolbar The MultiPASS Toolbar appears on the Windows desktop and allows you to scan a document to your computer and process it For more details on the different functions and settings of the Toolbar see p 7 1 Opening the Toolbar During installation the Toolbar is set to automatically open every time you start Windows If for any reason yo...

Page 34: ...4 6 The MultiPASS Suite software Basic operation Chapter 4 ...

Page 35: ...t as Default Printer Is the correct print media loaded in the multi purpose tray For details see Chapter 3 Printing Once you have installed the MultiPASS Suite software you can begin printing from any Windows application that supports printing The procedure for printing documents varies somewhat for different Windows applications Below is the general printing procedure For detailed instructions on...

Page 36: ...nts will look like when printed You can change these print settings to suit the document you are printing Unless you save your settings as a profile your settings are available only for the current print job For details on print profiles see the Software Guide You can define print settings in two ways Print Advisor Displays as a wizard that guides you through a series of questions to select the ap...

Page 37: ...ue box click Properties 3 In the Properties dialogue box define your settings on the appropriate tabs or dialogue boxes If you are dissatisfied with your changes on a particular tab and want to revert to the default settings click Defaults 4 To accept your changes and close the dialogue box click OK To cancel your changes and close the dialogue box click Cancel For details on the different setting...

Page 38: ...5 4 Printing from your computer Basic operation Chapter 5 ...

Page 39: ...e document on the platen glass For details on how to load documents see p 2 1 2 Use 2 2 2 2 or 3 3 3 3 to select the number of copies 3 Adjust any necessary settings for your document To select colour or black white copying see p 6 2 To select the print media size and type see p 3 7 To select the image quality see p 6 2 To select the scanning exposure see p 6 2 To select the copy ratio see p 6 3 4...

Page 40: ...r mode select COLOUR NORMAL for colour text only documents COLOUR FINE for colour photographs COLOUR FAST for high speed colour copying at a lower resolution 3 Press OK NOTE When using COLOUR FAST if the colour output is different from that expected select COLOUR NORMAL or COLOUR FINE and try copying again Adjusting the exposure density Exposure density is the degree of difference between light an...

Page 41: ...tio as follows 1 Press Menu 2 Press OK 3 Use 2 2 2 2 or 3 3 3 3 to select the copy ratio Select from the following 25 MIN 70 A4 A5 86 A4 B5 100 115 B5 A4 141 A5 A4 400 MAX 4 Press OK Using custom copy ratios Refer to Making copies on p 6 1 and in step 3 adjust the copy ratio as follows 1 Press Menu 2 Use 2 2 2 2 or 3 3 3 3 to select ZOOM 3 Press OK 4 Use 2 2 2 2 or 3 3 3 3 to select a copy ratio b...

Page 42: ... print media size p 3 7 you can automatically reduce or enlarge the image to fit the selected print media size NOTE Some document sizes may not be properly detected Refer to Making copies on p 6 1 and in step 3 follow this procedure 1 Press Menu 2 Use 2 2 2 2 or 3 3 3 3 to select FIT TO PAGE 3 Press OK 1 ENLARGE REDUCE PRESET RATIO ...

Page 43: ...and copy two originals onto one page 1 Load the document on the platen glass 2 Use 2 2 2 2 or 3 3 3 3 to select the number of copies 3 Adjust any necessary settings for your document step 3 p 6 1 You cannot change the copy ratio 4 Press Menu five times 5 Press OK If a print media size setting other than A4 or LTR is selected the LCD will display the following message Use 2 or 3 to select either A4...

Page 44: ...l be slightly cropped at the edges When borderless copying is selected the LCD will display 100 Follow this procedure to make a borderless copy 1 Load the document on the platen glass 2 Use 2 2 2 2 or 3 3 3 3 to select the number of copies 3 Adjust any necessary settings for your document step 3 p 6 1 The image quality is fixed to COLOUR FINE You cannot change this setting You cannot use the Colou...

Page 45: ...nually with the MANUAL setting do the following 1 Set the print media size you will be copying on to p 3 7 2 Decide the number of times you want to copy the image You can have a maximum of four vertical repeats and four horizontal repeats 3 Your document must be no larger than one of the divisions of the print media For example if you want to make four repeats of your image the document must be no...

Page 46: ...ve times 5 Use 2 2 2 2 or 3 3 3 3 to select IMAGE REPEAT 6 Press OK 7 Use 2 2 2 2 or 3 3 3 3 to select AUTO or MANUAL If you selected AUTO in step 7 8 Press OK 9 Press Copy Start If you selected MANUAL in step 7 8 Press OK 9 Use 2 2 2 2 or 3 3 3 3 to select the number of vertical repetitions up to 4 10 Press OK 11 Use 2 2 2 2 or 3 3 3 3 to select the number of horizontal repetitions up to 4 12 Pre...

Page 47: ...ars the right way when ironed onto fabric Follow this procedure to make a mirror copy 1 Load the document on the platen glass 2 Use 2 2 2 2 or 3 3 3 3 to select the number of copies 3 Adjust any necessary settings for your document step 3 p 6 1 4 Press Menu five times 5 Use 2 2 2 2 or 3 3 3 3 to select MIRROR IMAGE 6 Press OK 7 Press Copy Start 5 SPECIAL COPY 2 on 1 100 A4 TEXT MIRROR IMAGE ...

Page 48: ...ed in the multi purpose tray see p 3 7 Follow this procedure to copy an entire image onto a page 1 Load the document on the platen glass 2 Use 2 2 2 2 or 3 3 3 3 to select the number of copies 3 Adjust any necessary settings for your document step 3 p 6 1 4 Press Menu five times 5 Use 2 2 2 2 or 3 3 3 3 to select ENTIRE IMAGE 6 Press OK 7 Press Copy Start NOTE For some documents the lowermost sect...

Page 49: ...uter Using the MultiPASS Toolbar below Using a TWAIN or WIA Windows XP compliant Windows application p 7 3 Using the Scan key on the operation panel p 7 4 Scanning with the MultiPASS Toolbar When you install the MultiPASS Suite software the MultiPASS Toolbar is set to automatically appear on the Windows desktop The Toolbar contains several buttons that allow you to scan a document to your computer...

Page 50: ...folder p 4 3 If you clicked Viewer in step 2 The image automatically appears in the associated graphic application Customising Toolbar buttons You can customise settings for each Toolbar button You can also set the Toolbar to display other buttons that scan a document and process it differently q Scans the document and automatically attaches it to an e mail message in your e mail application w Sca...

Page 51: ...e p 2 1 2 In your Windows application click the command to scan a document In some applications the appropriate command may be listed as Acquire or Acquire Image For the command to scan a document from a TWAIN compliant application refer to the documentation of that application 3 In the scanner window specify the preview scan options for your document as necessary 4 Click Preview 5 Review the disp...

Page 52: ...ar scan buttons Follow this procedure to select an action for the Scan key on the operation panel More information For detailed information on all scanning features refer to the online help or the Software Guide 1 On the Windows desktop on the MultiPASS Toolbar click Settings 2 In When Scanner Push Button pressed select the desired action that will occur when you press the Scan key on the operatio...

Page 53: ...lity deteriorates or when output is blank However before replacing refer to the flow chart on p 8 5 to check if print quality deterioration is due to another problem Guidelines CAUTION Keep the printhead and ink tanks out of the reach of children If a child inadvertently ingests ink consult a physician immediately Ink tanks compatible with the machine are as follows Black ink tank BCI 24 Black Col...

Page 54: ... left CAUTION Do not try to manually move or stop the printhead holder Do not touch any metal parts 3 Hold the empty ink tank s tab and pull forward to release Lift out the ink tank CAUTION Do not remove the printhead from the machine If both ink tanks need replacing remove and replace each one individually Do not touch the round shaft A transparent film B film cable C ink absorber sponge part D o...

Page 55: ...lose the inner cover 8 The LCD will display the following message Press 2 2 2 2 to continue with the ink counter reset 9 If you replaced the black ink tank press 2 2 2 2 If you did not press 3 3 3 3 10 If you replaced the colour ink tank press 2 2 2 2 If you did not press 3 3 3 3 The ink counter is now reset To check the ink level of the ink tanks at any time seeChecking the ink level p 8 4 B C I ...

Page 56: ...lained in Checking the ink level below NOTE You can also reset the ink counter from your computer Software Guide 1 Press Menu repeatedly until USER DATA is displayed 2 Use 2 2 2 2 or 3 3 3 3 to select INK COUNT RESET 3 Press OK 4 If you replaced the black ink tank press 2 2 2 2 If you did not press 3 3 3 3 5 If you replaced the colour ink tank press 2 2 2 2 If you did not press 3 3 3 3 The ink cou...

Page 57: ...ws you to check if ink is coming out of the printhead nozzles correctly and if the printhead is aligned Perform normal printhead cleaning HEAD CLEANING setting p 8 6 You can perform normal printhead cleaning up to three times Perform deep printhead cleaning HEAD REFRESHING setting p 8 6 If there is no improvement Replace the ink tank s p 8 2 If there is no improvement The printhead may be damaged ...

Page 58: ...d clean the printhead NOTE Cleaning the printhead consumes a small amount of ink Cleaning too often reduces the amount of ink in the ink tanks You can also clean the printhead from your computer Software Guide Follow this procedure to clean the printhead from the machine 1 Press Menu repeatedly until MAINTENANCE is displayed 2 Use 2 2 2 2 or 3 3 3 3 to select the cleaning setting you want Select H...

Page 59: ...ss Menu repeatedly until MAINTENANCE is displayed 3 Use 2 2 2 2 or 3 3 3 3 to select ALIGN PRINT HEAD 4 Press OK The machine prints a horizontal pattern 5 In column A on the printout note which box has the most solid image Note the value next to this box and use 2 2 2 2 or 3 3 3 3 to enter it 6 Press OK 7 Repeat steps 5 and 6 for columns B to F Aligning the printhead from the MultiPASS Suite Follo...

Page 60: ...rences 5 In the Properties dialogue box on the Maintenance tab click the printhead alignment icon 6 Follow the on screen instructions 7 In column A on the printout note which box has the most solid image Note the value next to this box and enter the number Repeat for columns B to F 8 Click OK Most solid box Least solid box BAD SAMPLE GOOD SAMPLE ...

Page 61: ...components Cleaning the exterior Wipe the machine s exterior with a clean soft lint free cloth moistened with water or diluted dishwashing liquid Cleaning the scanning area Cleaning the roller Clean the roller when envelopes do not feed correctly Follow this procedure to perform roller cleaning 1 Remove any print media from the multi purpose tray 2 Press Menu repeatedly until MAINTENANCE is displa...

Page 62: ...8 10 Maintenance Chapter 8 ...

Page 63: ...he Client for Microsoft Networks is not installed Follow this procedure 1 On the Windows desktop click Start point to Settings then click Control Panel 2 In the Control Panel window double click Network 3 On the Configuration tab check whether the Client for Microsoft Networks is installed If it is not installed click Add 4 In the Select Network Component Type dialogue box click Client then click ...

Page 64: ... press the Delete key 4 Remove the MultiPASS Suite Software Guide 5 Restart your computer 6 Reinstall the MultiPASS Suite Setup Sheet Problems turning on the computer when the MultiPASS Suite opens When you install the MultiPASS Suite and you turn on your computer the MultiPASS Toolbar is set to open See below if you have problems executing a job The message Unable to communicate with the device a...

Page 65: ...r to the application s documentation If the application is not compatible generally you will be unable to print Has the application been allocated enough memory If other applications are open close them to increase the available memory Refer to the application s documentation to check the amount of memory the application requires If a problem occurs when printing a specific document Try printing a...

Page 66: ...use thin paper and print images that use a large quantity of ink such as photographs or pictures Leave the printed page in the paper output tray for 30 to 60 seconds and remove when the ink has dried 2 Is intensity set too high The paper may curl or rub if intensity is set too high in the printer driver In the Properties dialogue box on the Main tab click Manual in Colour Adjustment then click Set...

Page 67: ...e side 7 Borderless printing Check the print media For borderless printing the quality of the printout at the top and bottom edges of the paper may deteriorate or the printout may be stained If the printout is dirty even on recommended print media move the paper thickness lever to the right p 3 6 Copying problems See below if you are having problems copying For printing related problems see the it...

Page 68: ...iate and you will be unable to scan images If this happens reinstall the MultiPASS Suite 8 Is the machine recognised in the Scanners and Cameras Windows Control Panel Windows XP only Follow this procedure to check if Canon MPC190 scanner is in Scanners and Cameras 1 On the Windows desktop click Start then Control Panel 2 In the Control Panel window click Printers and Other Hardware then Scanners a...

Page 69: ...paper size specified and the area outside the paper size will not be scanned Do the following On the Windows desktop on the Toolbar click Settings In the Toolbar Settings dialogue box in the tab for the button used to scan specify the paper size Software Guide White lines appear on the left side of the image 1 Place the document approximately 3 mm 8 8 8 8 inch from the edge of the platen glass Can...

Page 70: ...sed ON OFF The machine will power up and the LCD will show a message when you connect the power cord and press ON OFF 3 Check that the wall outlet is working normally Connect another electrical appliance to the wall outlet and check whether the wall outlet is working properly 4 Connect the power cord directly to the wall outlet Disconnect the power cord from any table taps OA taps or extension cor...

Page 71: ...any jammed paper in the paper output tray remove it from the machine s interior below 2 Press Resume If you are printing from a Windows application follow the instructions displayed on your computer 1 Open the inner cover 2 Gently pull out any jammed paper from the machine s interior or from the multi purpose tray CAUTION Do not touch the round shaft A transparent film B film cable C ink absorber ...

Page 72: ...8 5 Interpreting the messages When the Alarm light blinks Check the message in the LCD If there is a message follow the instructions and correct the error To resume operation press Resume The Alarm light will turn off If the error remains turn off the machine and disconnect the power cord Wait 15 seconds then reconnect the power cord and turn on the power If you cannot clear a paper jam Turn off t...

Page 73: ...tempt to move the printhead holder manually p 9 9 CHECK PAPER SIZE The size of the paper in the multi purpose tray and that specified in the paper size setting are different Load the correct paper size or change the paper size setting Then press Resume p 3 8 p 3 7 CHECK PRINTER PRESS RESUME KEY There may be an obstruction that is not allowing the printhead holder mechanism to move Check for any ob...

Page 74: ...r in the multi purpose tray Make sure the stack is below the paper limit mark t Then press Copy Start or Resume p 3 8 MACHINE IN USE CANNOT TURN OFF You are unable to turn the machine off with the ON OFF key because the machine is performing an operation Wait until the machine has finished then turn off the machine MEMORY FULL The machine s memory is full because you tried to copy too many pages a...

Page 75: ...ded in this chapter contact your local authorised Canon dealer or the Canon help line CAUTION If the machine makes strange noises emits smoke or strange smells unplug it immediately and contact your local authorised Canon dealer or the Canon help line Do not attempt to disassemble or repair the machine yourself IMPORTANT Attempting to repair the machine yourself may void the limited warranty If yo...

Page 76: ...9 14 Troubleshooting Chapter 9 ...

Page 77: ...ettings Use 2 2 2 2 or 3 3 3 3 to scroll through settings To register a setting or access sub settings press OK If necessary to return to standby mode press Stop Reset Menu SPECIAL COPY Name Description Setting Details 2 on 1 Copies two pages onto one page A4 or letter size only p 6 5 BORDERLESS COPY Copies without any borders A4 letter or 4 6 size only p 6 6 IMAGE REPEAT Prints multiple copies of...

Page 78: ...ically reduces or enlarges an image to fit on the specified print media size p 6 4 Name Description Setting Details 2 on 1 Copies two pages onto one page A4 or letter size only p 6 5 BORDERLESS COPY Copies without any borders A4 letter or 4 6 size only p 6 6 IMAGE REPEAT Prints multiple copies of an image on a single sheet p 6 7 AUTO Automatically selects the number of repetitions MANUAL Manually ...

Page 79: ... CLEANING Cleans the roller p 8 9 Name Description Setting Details LOW INK WARNING Notifies you when ink in the ink tanks is running low ON OFF p 8 1 INK COUNT RESET BLACK INK CHANGED Resets the ink counter for the black ink tank YES NO p 8 4 COLOUR INK CHANGED Resets the ink counter for the colour ink tank YES NO p 8 4 QUIET MODE Enables disables quiet printing mode OFF ON EXTENSION AMOUNT For bo...

Page 80: ...10 4 Machine settings Chapter 10 ...

Page 81: ...l conditions Liquid Crystal Display LCD Display languages Applicable standards Multi purpose tray capacity Temperature 15º 27 5ºC 59º 81 5ºF Humidity 20 80 20 2 English French Spanish German Italian Dutch Finnish Portuguese Norwegian Swedish Danish Slovene Czech Hungarian Russian Electrical safety EN60950 Radiation EN55022 Class B EN55024 Class B Other Energy Star compliant p 3 1 548 mm 21 8 in 41...

Page 82: ... Letter size 203 2 271 4 mm 8 0 10 4 in 4 6 size 94 8 144 4 mm 3 7 5 4 in NOTE Borderless printing allows you to make prints with no margins However it may cause the top and bottom paper edges to decrease in print quality or become soiled Glossy Photo Cards printable areas Glossy Photo Card 109 4 159 9 mm 4 8 6 8 in 3 0 mm 8 5 0 mm 4 26 5 mm 1 8 A4 4 6 A5 B5 3 4 mm 8 Letter 6 4 mm 4 A4 4 6 A5 B5 3...

Page 83: ...n DL 190 5 103 2 mm 7 2 4 8 in US COM 10 211 8 98 mm 8 8 3 8 in Banner paper printable areas A4 size 203 2 1774 mm 8 0 69 8 in Letter size 203 2 1668 4 mm 8 0 65 4 in 28 0 mm 1 8 28 0 mm 1 8 4 0 mm 8 4 0 mm 8 Recommended print area Printable area is the same 3 4 mm 8 3 4 mm 8 3 0 mm 8 26 5 mm 1 8 Printable area A4 3 4 mm 8 Letter 6 3 mm 4 A4 3 4 mm 8 Letter 6 4 mm 4 5 0 mm 4 28 0 mm 1 8 Max 6 shee...

Page 84: ...Print speed Maximum print width Resolution Bubble jet on demand Automatic feed p 3 1 p 3 1 Black printing Fast 14 pages minute Standard 10 5 pages minute Colour printing Fast 10 pages minute Standard 4 7 pages minute Based on Canon standard pattern 203 2 mm 8 in 2400 horizontal 1200 vertical dpi 1500 characters per page normal text at standard and plain paper mode with Windows 98 Me Based on print...

Page 85: ...Maximum 99 copies 9 levels 25 400 Scan specifications Compatibility Scanning speed Effective scanning width Scanning resolution Scanning image processing TWAIN WIA Windows XP Black white text greyscale 300 dpi Min 5 3 seconds page A4 size Colour 300 dpi Min 15 9 seconds page A4 size Data transfer not included 214 mm 8 2 in 600 1200 dpi optical 9600 dpi enhanced Halftones 256 levels of grey Colour ...

Page 86: ...A 6 Specifications Appendix ...

Page 87: ...lity 6 2 advanced features 6 5 to 6 10 borderless 6 6 document requirements 2 1 enlarge 6 3 in black white 6 2 in colour 6 2 mirror 6 9 problems 9 5 9 6 reduce 6 3 6 10 repeating image 6 7 6 8 two pages on one 6 5 COVER OPEN message 9 12 DATA IN MEMORY CANNOT TURN OFF message 9 12 Default printer selecting 5 1 DENSITY menu 10 2 Density See Exposure Document cover 1 2 loading 2 1 requirements 2 1 E...

Page 88: ...er Pro PR 101 3 3 Plain Paper 3 1 Platen glass 1 2 loading documents on 2 1 requirements for loading on 2 1 Power problems 9 8 Print Advisor 5 2 driver 4 2 Print media guidelines 3 5 loading 3 8 to 3 10 recommended 3 1 to 3 5 setting size 3 7 setting type 3 7 Print settings changing manually 5 3 changing with Print Advisor 5 2 Printer driver 4 2 selecting default 5 1 Printhead aligning from MultiP...

Page 89: ...Monitor Stop Reset key 1 3 System requirements 4 1 Transparencies CF 102 3 4 Tray extension 1 2 T Shirt Transfers TR 201 3 4 3 5 USER DATA menu 10 3 Viewer See MultiPASS Viewer WAIT COOLING message 9 12 WASTE INK NEAR FULL message 9 12 WIA Driver 4 2 WRONG CARTRIDGE message 9 12 ...

Page 90: ...I 4 Index ...

Page 91: ...dent Paul Doumer 92414 Courbevoie Cedex France CANON U K LTD Woodhatch Reigate Surrey RH2 8BF United Kingdom CANON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Palazzo L Strada 6 20089 Milanofiori Rozzano MI Italy CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney N S W 21...

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