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When a Problem Cannot Be Solved
1469-09S
If a problem cannot be resolved, contact the following:
Do not disassemble or repair the machine yourself
If you disassemble or repair the machine yourself, it may not be covered by warranty.
Customer Support (U.S.A.)
If you cannot solve a problem by referring to the information in this chapter, contact the Canon Customer Care
Center at 1-800-OK-CANON, Monday through Friday, between 8:00 A.M. and 8:00 P.M. EST. On-line support is
available 24 hours a day at http://www.canontechsupport.com.
Customer Support (Canada)
Canon Canada Inc., offers a full range of customer technical support options
*
:
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To perform step-by-step troubleshooting, send an e-mail to technical support, download drivers or support
documents, or view answers to frequently asked questions, visit http://www.canon.ca/.
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Free live technical support is available from 9 A.M. to 8 P.M. EST, Monday through Friday (excluding holidays),
for products still under warranty 1-800-OK-CANON.
●
To find the location of the authorized service facility nearest you, visit http://www.canon.ca/ or call 1-800-OK-
CANON.
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If the problem cannot be corrected via these technical support options, repair options are available from the
technical support personnel via the Web site at http://www.canon.ca/.
*
Available support options are subject to change without notice.
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When Contacting Canon
When contacting us, have the following information ready:
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Product name (MF249dw / MF247dw / MF236n)
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Dealer where you purchased the machine
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Details about your problem (such as what you did and what happened as a result)
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Serial number (eight alphanumeric characters long, found on the label on the back side of the machine)
MF249dw / MF247dw
MF236n
Troubleshooting
587
Summary of Contents for IMAGECLASS MF247dw
Page 35: ...LINKS Using the Display P 35 Basic Operations 27 ...
Page 40: ...Using the Display P 35 Basic Operations 32 ...
Page 48: ...10 Press 11 Tap Apply Basic Operations 40 ...
Page 98: ...LINKS Basic Copy Operations P 81 Adjusting Density P 88 Copying 90 ...
Page 145: ...LINKS Sending Faxes P 114 Adjusting Density P 135 Faxing 137 ...
Page 185: ...Faxing 177 ...
Page 202: ...Managing Documents and Checking the Machine Status P 456 Using the Machine as a Printer 194 ...
Page 267: ...Setting Gamma Values P 271 Using the Machine as a Scanner 259 ...
Page 314: ...6 Click Fax Fax sending starts Can Be Used Conveniently with a Mobile Device 306 ...
Page 418: ...LINKS Configuring Printer Ports P 351 Security 410 ...
Page 424: ...Setting a Shared Folder as a Save Location P 368 Security 416 ...
Page 443: ... The machine does not support use of a certificate revocation list CRL Security 435 ...
Page 549: ...Troubleshooting 541 ...
Page 620: ...Maintenance 612 ...
Page 648: ...For more information about this function see Scanning Using an Application P 242 Appendix 640 ...
Page 660: ...Appendix 652 ...
Page 675: ...Manual Display Settings 1469 0CW Appendix 667 ...
Page 685: ...Appendix 677 ...
Page 703: ... 12 JPEG this software is based in part on the work of the Independent JPEG Group ...