Canon IMAGE RUNNER C9075 PRO Operating Manual Download | Manualshive

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List of Error Messages

2-113

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Troubleshooting

List of Error Codes without Messages

If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to
the error code displayed. You can check the error code on the Details screen when you press [Log] on the Status Monitor/Cancel
screen. (See e-Manual > Status Monitor/Cancel.)
If a send, receive, or fax job does not complete successfully, the error code is printed in the Results column on the Activity Report
and Send Report. However, if a send job is canceled, “STOP” is printed in the Results column on the Send report. (See e-Manual >
Settings/Registration.)
Perform the necessary procedures according to the error code.

# 001

Cause 1

Different sized originals were scanned without setting the Different Size Originals mode.

Remedy

Set the Different Size Originals mode, and then try scanning again.

Cause 2

Different sized originals were scanned in the 2-Sided Original without setting the Different Size Originals mode.

Remedy

Set the Different Size Originals mode, and then try scanning again.

# 009

Cause 1

There is no paper.

Remedy

Load paper. (See “Paper Drawers,” on p. 1-2.)

Cause 2

The paper drawer is not inserted correctly into the machine.

Remedy

Insert the paper drawer properly. (See “Paper Drawers,” on p. 1-2.)

# 099

Cause1

Copying/printing was interrupted.

Remedy

Try copying/printing again.

Cause2

An error occurred because the main power switch was turned OFF while a job was being processed.

Remedy

Check to see if the main power switch is turned ON. Try processing the job again, if necessary. (See e-Manulal > Before You Start

Using This Machine.)

# 401

Cause

When the data was being written to the medium, the machine detected that the memory was full.

Remedy

Use the memory medium with sufficient free space.

# 403

Cause

The job failed because the same file name existed. Generally, if the same file name exists, a file will be automatically renamed

by appending a number, which ranges from 1 to 999, to the end of its file name to avoid naming conflicts. However, this error

occurred because the file with the same number already added to its file name existed.

Remedy

Rename the file, and then write the data again.

# 404

Cause

The job failed because the write protect switch of the medium was turned ON.

Remedy

Turn OFF the write protect switch of the medium.

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Summary of Contents for IMAGE RUNNER C9075 PRO

Page 1: ...ENG Please read this guide before operating this product After you finish reading this guide store it in a safe place for future reference Maintenance Guide ...

Page 2: ......

Page 3: ...imageRUNNER ADVANCE C9075 PRO C9065 PRO C7065 C7055 Maintenance Guide ...

Page 4: ...or Basic and Useful Operations Quick Reference 30 Maintenance and Troubleshooting Maintenance Guide This Document 30 Frequently Asked Questions and Answers Frequently Asked Questions 30 Windows Printer Driver Installation and Instructions Printer Driver Installation Guide 30 Mac Printer Driver Installation and Instructions The Mac UFR II Driver Guide and the Mac PS Driver Guide Mac Printer Driver ...

Page 5: ...oblem Solving Maintenance Practical Workflows Copy Fax Scan and Send Scan and Store Access Stored Files Fax I Fax Inbox Secured Print Web Access Scanner Quick Menu Status Monitor Cancel Print Network Remote UI MEAP Security Software e Manual 30 To view the manual in PDF format Adobe Reader Acrobat Reader Acrobat is required If Adobe Reader Acrobat Reader Acrobat is not installed on your system ple...

Page 6: ...er 2 Troubleshooting Chapter 3 Appendix Includes the index Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions However as we are constantly improving our products if you need an exact specification please contact Canon ...

Page 7: ...37 Loading Paper 1 37 Feeder 1 39 Replacing the Stamp Cartridge Duplex Color Image Reader Unit A1 1 39 Staple Finisher A1 Booklet Finisher A1 Puncher Unit BF1 Inner Booklet Trimmer A1 Optional 1 42 Replacing the Staple Cartridge in the Stapler Unit 1 42 Removing Trim Waste 1 46 Replacing the Staple Cartridge in the Saddle Stitcher Unit 1 48 Removing Punch Waste 1 52 Staple Finisher B1 Booklet Fini...

Page 8: ...ional 2 68 Saddle Stitcher Unit of the Booklet Finisher A1 Optional 2 74 Inside the Top Cover of the Staple Finisher B1 Booklet Finisher B1 Optional 2 80 Output Area of the Staple Finisher B1 Booklet Finisher B1 Optional 2 82 Front Cover of the Booklet Finisher B1 Optional 2 85 Saddle Stitcher Unit of the Booklet Finisher B1 Optional 2 88 Professional Puncher Integration Unit B1 Optional 2 91 Exte...

Page 9: ... that should be observed for safety Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly To use the machine safely always pay attention to these warnings Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly To use the machine safely always pay attention to these caut...

Page 10: ...uipment is attached to the imageRUNNER ADVANCE C9075 PRO the Duplex Color Image Reader Unit A1 Super G3 FAX Board Copy Tray P1 Paper Deck Unit A1 Note that functions that cannot be used depending on the model or options are not displayed on the touch panel display The keys which you should press are marked with a as shown below When multiple keys can be pressed on the touch panel display all keys ...

Page 11: ...NCE C9075 PRO has the following optional equipment attached to it the Duplex Color Image Reader Unit A1 Super G3 FAX Board Copy Tray P1 Paper Deck Unit A1 Abbreviations Used in This Manual In this manual product names and model names are abbreviated as follows Microsoft Windows operating system Windows Apple Mac Mac ...

Page 12: ...cal including photocopying and recording or by any information storage or retrieval system without the prior written permission of Canon Inc Disclaimers The information in this document is subject to change without notice CANON INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXCEPT AS PROVIDED HEREIN INCLUDING WITHOUT LIMITATION THEREOF WARRANTIES AS TO MAR...

Page 13: ...G1 Document Insertion Unit J1 Optional 1 37 Loading Paper 1 37 Feeder 1 39 Replacing the Stamp Cartridge Duplex Color Image Reader Unit A1 1 39 Staple Finisher A1 Booklet Finisher A1 Puncher Unit BF1 Inner Booklet Trimmer A1 Optional 1 42 Replacing the Staple Cartridge in the Stapler Unit 1 42 Removing Trim Waste 1 46 Replacing the Staple Cartridge in the Saddle Stitcher Unit 1 48 Removing Punch W...

Page 14: ... inserted into the machine Make sure that the paper drawer is properly in place Do not load the following types of paper into the paper drawers Doing so may cause a paper jam Severely curled or wrinkled paper Envelopes Thin straw paper Heavy paper more than 59 lb bond 221 g m2 Paper which has been printed on using a thermal transfer printer Do not print on the reverse side of this paper either Fan...

Page 15: ...Paper Drawers 1 3 1 Routine Maintenance 1 Press and release the button on the paper drawer in which you want to load paper 2 Grip the handle and pull out the paper drawer until it stops ...

Page 16: ...hen the high temperature is applied when toner is fixed to the paper It is not a malfunction This especially happens in low room temperature For high quality printouts use paper recommended by Canon Before loading paper always fan the sheets several times and align the edges to facilitate feeding 4 Load the paper stack into the paper drawer Even out the edges of the paper stack Load the paper stac...

Page 17: ...nt direction of preprinted paper paper which has logos or patterns already printed on it see Chapter 16 Appendix in Getting Started 5 Gently push the paper drawer back into the machine until it clicks into place in the closed position When returning the paper drawer to its original position be careful not to get your fingers caught as this may result in personal injury You will not be able to make...

Page 18: ...LTR when loading transparencies in a paper drawer If transparencies of a different size other than LTR are loaded in a paper drawer the paper size and remaining amount of paper will not be detected correctly 1 Press and release the button on the paper drawer that you want to adjust Grip the handle and pull out the paper drawer until it stops Remove all of the remaining paper 2 Slide the left guide...

Page 19: ... a paper jam dirty prints or making the inside of the machine dirty 4 Load the appropriate size paper into the paper drawer When loading paper take care not to cut your hands on the edges of the paper 5 Adjust the paper size label to show the new paper size 6 Gently push the paper drawer back into the machine until it clicks into place in the closed position When returning the paper drawer to its ...

Page 20: ... is recommended that you remove them from the output tray as soon as possible Replace unused transparencies into the box in which they came Leaving them in the paper deck for an extended period of time may cause the transparencies to adhere to one another and result in paper jams Avoid storing transparencies in a location subject to high temperatures or humidity If transparencies do become adhered...

Page 21: ...Document Insertion Unit J1 for Add Cover Insert Sheets or Job Separator If you want to insert printed tab paper as a chapter pages insert a blank paper where the tab paper will be inserted Paper Source How to Load Tab Paper Paper Drawer 4 3 2 1 Load reverse order tab paper face down with the tabs to the left side Multi drawer Paper Deck A1 1 2 3 4 Load right order tab paper face up with the tabs t...

Page 22: ...aper on p 1 34 For more information on selecting the paper size or type of the Document Insertion Folding Unit G1 Document Insertion Unit J1 see Loading Paper on p 1 37 Loading Tab Paper into the Paper Drawer 1 Press and release the button on the paper drawer in which you want to load tab paper 2 Grip the handle and pull out the paper drawer until it stops 3 Remove the tab paper guide from its hol...

Page 23: ... must be straightened out prior to use Make sure that the height of the paper stack does not exceed the limit mark at the back of the paper drawer 5 Squeeze the lever on the front guide as shown in the illustration While squeezing the lever slide the front guide until it fits the tab Set the left guide to LTR if necessary ...

Page 24: ...aught as this may result in personal injury Never place paper or any other items in the open part of the paper drawer next to the paper stack Doing so may cause a paper jam When you are not loading tab paper make sure to return the tab paper guide to its holder Using the tab paper guide for storing paper other than tab paper may cause a paper jam When you load tab make sure to register the paper t...

Page 25: ...Do not insert paper clips or other foreign objects into the blower Paper jams may occur if you load paper into the Paper Deck Unit A1 POD Deck Lite A1 in a low humidity environment If paper jams occur follow the instructions on the touch panel display to remove the jammed paper In addition make sure that the loaded paper is not curled Paper curls must be straightened out prior to loading A screen ...

Page 26: ...package of paper and remove the paper stack When loading paper take care not to cut your hands on the edges of the paper Rewrap any remaining paper in its original package and store it in a dry place away from direct sunlight For high quality printouts use paper recommended by Canon Before loading paper always fan the sheets several times and align the edges to facilitate feeding ...

Page 27: ...stack and stack the paper neatly against the inner paper guide ペーパーデッキユニット A1 Paper Deck Unit A1 PODデッキライト A1 POD Deck Lite A1 Do not load paper into the paper deck that has previously been printed on as this may result in a malfunction or damage to the machine Always use the stack bypass to feed paper when you want to print on the back side of a sheet of paper that already has something printed ...

Page 28: ...paper about which side of the paper to load follow those instructions When paper is loaded in the paper deck the side facing up is the one printed on If problems occur such as poor print quality or paper jams try turning the paper stack over and reload it However you cannot turn textured or one sided coated paper over Change this paper instead For more information on the print direction of preprin...

Page 29: ...sired paper size for the POD Deck Lite A1 in Paper Settings from the Settings Registration screen For instructions on registering a paper size for the POD Deck Lite A1 See e Manual Settings Registration 2 Press the open button to open the paper deck The inside lifter automatically descends to the paper loading position 3 Remove all of the loaded paper the paper size sheet and deck base plate ...

Page 30: ...tainer using a coin screwdriver or something similar 5 Remove the rear edge retainer 6 Remove the two blue screws on the outer size change plate using a coin screwdriver or something similar Do not loosen or remove any screw other than the two blue screws on the outer size change plate ...

Page 31: ...17 LTR 305mm 12 18 457mm Make sure to align the outer size change plate properly with the marks for the desired paper size There are two locations with marks for the paper size on the top of the outer size change plate Align the outer size change plate with the desired marks Make sure that the size change plate is properly aligned with the marks for the desired paper size If the size change plate ...

Page 32: ...e fixed at an angle If you use the paper deck with a tilted outer size change plate paper may be fed as slanted poor print quality may result and paper jams may occur Therefore make sure to fasten the blue screw while pressing the outer size change plate towards you 10Align the rear edge retainer with the marks for the desired paper size A4 LTR B5 If the rear edge retainer is not aligned properly ...

Page 33: ...e two screw holes for fastening the rear edge retainer Make sure that it is fastened properly aligned with the marks for the desired paper size to prevent it from being installed at an angle 12 Remove the two blue screws on the inner size change plate using a coin screwdriver or something similar 13 Remove the inner size change plate Hot air that is blown by the fan may warm the inner size change ...

Page 34: ...e If the size change plate is not properly aligned the pod deck lite may become damaged 15 Fix the inner size change plate with the two blue screws using a coin screwdriver or something similar while slightly holding its center front portion and pressing it away from you Fasten the right blue screw before fastening the left blue screw Make sure to align the inner size change plate properly with th...

Page 35: ... use the deck base plate when loading paper into the paper deck If you load paper without setting the deck base plate the loaded paper may hang over the lifter and paper jam may occur Never place the deck base plate in the empty part of the paper deck Doing so may lead to a malfunction of the machine 17 Place the paper size sheet that matches the new paper size into the paper deck Never place the ...

Page 36: ...r larger then LGL when the inside lifter is at its lowest position the paper may not be loaded properly and paper jams may occur Never place paper or any other items in the empty part of the pod deck lite Doing so may lead to a malfunction of the machine When loading paper make sure that the height of the paper stack does not exceed 13 16 20 mm If the height of the paper stack exceeds 13 16 20 mm ...

Page 37: ...tine Maintenance 20 Close the paper deck The inside lifter automatically rises and prepares the paper deck for feeding When closing the paper deck be careful not to get your fingers caught as this may result in personal injury ...

Page 38: ...be loaded into the Multi drawer Paper Deck A1 13 19 12 5 8 17 11 16 12 18 11 17 LGL LTR LTRR STMTR EXEC and custom size 5 1 2 7 1 8 to 13 19 1 4 139 7 mm 182 0 mm to 330 2 mm 487 7 mm Loading Paper If you select the optional Multi drawer Paper Deck A1 when it has no paper or if the Multi drawer Paper Deck A1 runs out of paper during a print job a screen prompting you to load paper appears on the t...

Page 39: ...ate paper from 14 lb bond to 110 lb cover 52 to 300 g m2 in weight If a message prompting you to load paper appears during printing the remaining prints are automatically made after you load the correct paper If you select another paper source the remaining prints are made after you press OK To cancel printing press Cancel When changing the paper to load into the Multi drawer Paper Deck A1 from pl...

Page 40: ...high quality printouts use paper recommended by Canon Before loading paper always fan the sheets several times and align the edges to facilitate feeding 4 Load the paper stack into the paper deck Even out the edges of the paper stack Load the paper stack against the left wall of the paper deck When loading paper into the paper deck for the first time adjust the size change plate to match the paper...

Page 41: ...already printed on cannot be turned over Change to new paper When loading paper make sure that the height of the paper stack does not exceed 13 16 20 mm If the height of the paper stack exceeds 13 16 20 mm the edges of the paper stack may become curled or creased and poor print quality may result 5 Gently push the paper deck back into the machine until it clicks into place in the closed position T...

Page 42: ...djust and pull out the paper deck until it stops Slide the paper holder plate until it does not catch on the paper to set and remove all of the remaining paper The paper holder plate slides by holding as the diagram shows It may take some time for the paper deck to open even if you press the open button 2 Squeeze the lever as shown below Without releasing the lever slide the outer size change plat...

Page 43: ...eding direction is longer than 18 457 2 mm slide the paper holder plate to the right edge press the button on the paper holder plate and then fold down the paper holder plate If the paper holder plate is folded down proceed to step 6 Do not subject the paper holder plate to shock when loading paper into the paper deck as this may result in a malfunction or damage to the machine Adjust the guides c...

Page 44: ...e of the paper deck Never place paper or any other items in the empty part of the paper deck next to the paper stack Doing so may damage the machine If there are instructions on the package of paper about which side of the paper to load follow those instructions When paper is loaded the side facing up is the one printed on If problems occur such as poor print quality or paper jams try turning the ...

Page 45: ...er size 7 Gently push the paper deck back into the machine until it clicks into place in the closed position The inside lifter automatically rises and prepares the paper deck for printing When returning the paper deck to its original position be careful not to get your fingers caught as this may result in personal injury ...

Page 46: ...how to load paper into the Document Insertion Unit H1 Loading Paper This section describes the procedure for feeding sheets using the Document Insertion Unit H1 1 Adjust the slide guides to fit the paper size To use the upper tray Adjust the slide guide To use the lower tray Open the lower tray cover Adjust the slide guide ...

Page 47: ... feeding Also you should always fan paper that has just been removed from a newly opened paper package 3 Load the paper stack into the Document Insertion Unit Make sure that the height of the paper stack does not exceed the loading limit mark at the back of the paper supply tray You cannot make copies or prints on paper that is loaded in the document insertion unit You can load 13 19 12 5 8 17 11 ...

Page 48: ...want to load paper into the lower tray Load the paper face up 4 Select the desired paper size press Next Select the same paper size that is loaded in the Document Insertion Unit To select an A or B series paper size press A B Size 5 Select the desired paper type press OK ...

Page 49: ...the Document Insertion Folding Unit G1 Document Insertion Unit J1 Loading Paper Follow the procedure below to load paper into the Document Insertion Folding Unit G1 Document Insertion Unit J1 1 Adjust the slide guides to fit the paper size 2 Load the paper stack into the document insertion unit Load the paper face up Before loading paper always fan the sheets several times and align the edges to f...

Page 50: ...ess Next Select the same paper size that is loaded in the document insertion unit To select an A or B series paper size press A B Size 4 Select the desired paper type press OK When printing on special types of paper such as heavy paper be sure to correctly set the paper type If the type of paper is not set correctly it could adversely affect the quality of the image Moreover the fixing unit may be...

Page 51: ...o come into contact with your hands or clothing If toner gets onto your hands or clothing wash it off immediately with cold water Replacing the Stamp Cartridge Duplex Color Image Reader Unit A1 1 Open the feeder cover 2 Pull the lever above the feeder and open the document scan cover Open the document scan cover carefully as not to scratch the platen glass 3 Open the stamp cover ...

Page 52: ...tamp cartridge until it clicks using tweezers Make sure that the stamp cartridge is not protruding from the surface Insert the stamp cartridge properly or paper jams may occur 6 Close the stamp cover When closing the covers be careful not to get your fingers caught as this may result in personal injury ...

Page 53: ...e covers be careful not to get your fingers caught as this may result in personal injury 8 Close the feeder cover When closing the covers be careful not to get your fingers caught as this may result in personal injury Be aware that the light emitted from the platen glass may be very bright when closing the feeder ...

Page 54: ...idge appears on the touch panel display Follow the procedure described below to replace the staple cartridge Use only staple cartridges intended for use in this machine See e Manual Optional Products imageRUNNER ADVANCE C9075 PRO C9065 PRO Take care when handling the optional equipment that is attached to the machine When an optional unit s cover is opened to replace a staple cartridge discard the...

Page 55: ...he stapler unit holding it by its green tab 3 Turn over the staple case and open the cover while pressing PUSH on both sides of the staple case Align the staple case as indicated in the diagram The cover will not open if there are any staples remaining even if you press PUSH on both sides of the staple case 4 Remove the staple case by pulling it out ...

Page 56: ...let Trimmer A1 Optional 1 44 1 Routine Maintenance 5 Insert the new staple case 6 Remove the white seal fixing the staples by pulling it straight out Make sure that you pull the seal straight out If you pull it out at an angle it may tear 7 Close the staple case cover ...

Page 57: ...nance 8 Gently push the staple case into the stapler unit until it is securely in place Always make sure to insert the staple case far as it can go 9 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury ...

Page 58: ... equipment that is attached to the machine When an optional unit s cover is opened to replace a staple cartridge discard the punch waste discard the trim waste or clear paper or staple jams prints may still be output if other optional units are operating normally and are not involved in the paper or staple jam removal procedure When the trim waste tray is full you cannot make copies or prints usin...

Page 59: ...receptacle Make sure that the trim waste tray is completely emptied 4 Return the trim waste tray to its original position Always make sure to insert the trim waste tray far as it can go 5 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury ...

Page 60: ...ptional equipment that is attached to the machine When an optional unit s cover is opened to replace a staple cartridge discard the punch waste discard the trim waste or clear paper or staple jams prints may still be output if other optional units are operating normally and are not involved in the paper or staple jam removal procedure If necessary remove all of the output paper in the Booklet Tray...

Page 61: ...y its tab 4 Press the light blue area on both sides of the staple cartridge and then open the staple case cover Hold the staple case cover by its left and right sides and then lift it and slide it off 5 Lift and pull out the empty staple cartridge Squeeze the arrow indicated in step 4 and its twin on the opposite side to release the empty staple cartridge ...

Page 62: ...taple cartridges 7 Close the staple case cover 8 Return the staple case to its original position in the saddle stitcher unit making sure to align the arrow on the staple case with the arrow on the saddle stitcher unit as shown below When returning the staple case always make sure to the staple case is inserted until the arrows are aligned as shown in the diagram Follow steps 3 to 7 to replace the ...

Page 63: ...ne Always make sure to insert the saddle stitcher far as it can go When returning the saddle stitcher unit to its original position be careful not to get your fingers caught as this may result in personal injury 10 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury ...

Page 64: ...the optional equipment that is attached to the machine When an optional unit s cover is opened to replace a staple cartridge discard the punch waste discard the trim waste or clear paper or staple jams prints may still be output if other optional units are operating normally and are not involved in the paper or staple jam removal procedure When the punch waste tray is full you cannot make copies o...

Page 65: ...pletely emptied 4 Return the punch waste tray to its original position Always make sure to insert the punch waste tray far as it can go If the punch waste tray is not securely in place you cannot make copies or prints in the Hole Punch mode 5 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal i...

Page 66: ...s almost out of staples and the staple cartridge in the stapler unit must be replaced a screen prompting you to replace the staple cartridge appears on the touch panel display Follow the procedure described below to replace the staple cartridge Use only staple cartridges intended for use with this machine See e Manual Optional Products imageRUNNER ADVANCE C7065 C7055 We recommend that you order st...

Page 67: ...t the staple case from the stapler unit holding it by its green tab 3 Place the staple case as shown below press the area indicated by PUSH and then lift up the staple cartridge PUSH 4 Pull out the staple cartridge PUSH 5 Insert the new staple cartridge Press the spring loaded case down until it clicks into place PUSH PUSH ...

Page 68: ...out at an angle it may tear 7 Gently push the staple case into the stapler unit until it is securely in place 8 Close the front cover of the finisher Booklet Finisher B1 Staple Finisher B1 When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury If there are no staples ready for stapling after the cover is closed the stapler unit ...

Page 69: ... the procedure described below to replace the staple cartridge Use only staple cartridges intended for use with this machine See e Manual Optional Products imageRUNNER ADVANCE C7065 C7055 If necessary remove all of the output paper in the Booklet Tray before replacing the staple cartridge in the saddle stitcher unit This procedure is necessary only if the Booklet Finisher B1 is attached We recomme...

Page 70: ...ip the saddle stitcher unit by its handle and pull it out of the finisher until it stops Saddle Stitcher Unit 3 Pull the stapler unit of the saddle stitcher unit towards you and then push it up Staple Unit of the Saddle Stitcher Unit 4 Pull out the empty staple cartridge holding it by its left and right sides ...

Page 71: ...n until it clicks into place Only one front and rear staple cartridge can be inserted at a time When replacing the staple cartridges replace both the front and back staple cartridges 6 Pull the stapler unit of the saddle stitcher unit towards you and then push it down into its original position 7 Gently push the saddle stitcher unit back into its original position ...

Page 72: ...e staple cartridge be sure to manually reposition the staples in the saddle stitcher unit See e Manual Settings Registration Removing Punch Waste When the punch waste tray of the External 2 3 Hole Puncher A1 becomes full a screen prompting you to remove the punch waste appears on the touch panel display Follow the procedure described below to remove the punch waste This procedure is necessary only...

Page 73: ...Routine Maintenance 2 Pull out the punch waste tray 3 Discard the punch waste Make sure that the punch waste tray is completely emptied 4 Return the punch waste tray to its original position If the punch waste tray is not securely in place you cannot make prints in the Hole Punch mode ...

Page 74: ...ternal 2 3 Hole Puncher A1 Optional 1 62 1 Routine Maintenance 5 Close the front cover of the punch waste tray When closing the front cover of the punch waste tray be careful not to get your fingers caught as this may result in personal injury ...

Page 75: ...ou to do so appears You can replace a toner cartridge while the machine is printing The color of the toner to be replaced is displayed on the touch panel display If multiple toner cartridges must be replaced replace the toner cartridges in the following order Black Yellow Magenta Cyan If you continue copying or printing in black and white after cyan magenta or yellow toner runs out do not remove t...

Page 76: ...ver holding both sides 3 Select the color of the toner you want to replace from the display on the control panel press Remove Toner Cartridges If the toner with content remaining is selected the message The selected toner can still be used Do you want to replace it is displayed If you want to continue replacement press Yes If you do not want to replace the toner press No ...

Page 77: ...lly open because of reasons such as closing of the toner replacement cover an error message is displayed Repeat the procedure from step 1 Do not open the internal cover manually as doing so may damage the machine Do not burn or throw used toner cartridges into open flames as this may cause the toner remaining inside the cartridges to ignite resulting in burns or a fire 5 Hold the new toner cartrid...

Page 78: ...t touch the tip of the toner cartridge or subject it to shock by hitting it Doing so may cause the toner cartridge to leak 7 Push the new toner cartridge in as far as possible Black Toner Cartridge Cyan Magenta or Yellow Toner Cartridge When replacing toner cartridges make sure that the color of the toner cartridge matches the color of label on the internal cover ...

Page 79: ...ge is not inserted you cannot close the internal cover When closing the internal cover be careful not to get your fingers caught as this may result in personal injury 9 Close the toner replacement cover The toner confirmation screen is displayed When closing the toner replacement cover be careful not to get your fingers caught as this may result in personal injury ...

Page 80: ...power plug s metal pins and the power outlet with a dry cloth to ensure that all dust and grime is removed If the power cord is connected for a long period of time in a damp dusty or smoky location dust can build up around the power plug and become damp This may cause a short circuit and result in a fire Platen Glass and Underside of the Feeder Clean the platen glass and the underside of the feede...

Page 81: ...ay damage the original or break the machine If the document feed scanning area is dirty documents may not be scanned clearly and the size of the document may not be detected correctly This procedure is necessary only if the Duplex Color Image Reader Unit A1 is attached 1 Open the feeder 2 Clean the original scanning area thin glass strip with a cloth dampened in water or a mild detergent and then ...

Page 82: ...the feeder and open the document scan cover Open the document scan cover carefully as not to scratch the platen glass 4 Open the inside cover 5 Clean the feed scanning area with a cloth dampened in water or a mild detergent and then wipe the area with a soft dry cloth ...

Page 83: ... the feeder cover When closing the feeder cover be careful not to get your fingers caught as this may result in personal injury Be aware that the light emitted from the platen glass may be very bright when closing the feeder Do not dampen the cloth too much as this may damage the original or break the machine ...

Page 84: ...aning while it is in progress press Cancel Wire Cleaning If streaks appear on printed output or random parts of the printed image are missing clean the corona assembly wires inside the main unit It takes approximately 35 seconds to clean the wire Wire cleaning cannot be performed during printing 1 Press Settings Registration Adjustment Maintenance Maintenance Clean Wire 2 Press Start When cleaning...

Page 85: ...nds to clean the drum Drum cleaning cannot be performed drum printing 1 Press Settings Registration Adjustment Maintenance Maintenance Clean Drum 2 Press Start When cleaning is complete try printing again Cleaning the Touch Panel Display Follow the procedure below to clean the touch panel display 1 Clean the touch panel display with a cloth dampened with water and then wipe it clean with a soft dr...

Page 86: ...cies recommended for this machine tracing paper labels and other types of paper stock are available For more information contact your local authorized Canon dealer Do not store paper in places exposed to open flames as this may cause the paper to ignite resulting in burns or a fire To prevent moisture build up tightly wrap any remaining paper in its original package for storage For high quality pr...

Page 87: ...ing inside the cartridges to ignite resulting in burns or a fire Do not store toner cartridges in places exposed to open flames as this may cause the toner to ignite resulting in burns or a fire Keep toner and other consumables out of the reach of small children If these items are ingested consult a physician immediately Store toner cartridges in a cool location away from direct sunlight The recom...

Page 88: ...amp cartridge Genuine Supplies Canon has developed and manufactured Toner Parts and Supplies specifically for use in this machine For optimal print quality and for optimal machine performance and productivity we recommend that you use Genuine Canon Toner Parts and Supplies Contact your Canon Authorized Dealer or Service Provider for Genuine Canon Supplies ...

Page 89: ...ent Insertion Unit J1 Optional 2 53 Document Insertion Folding Unit G1 Optional 2 57 Paper Folding Unit G1 Optional 2 62 Inside of the Staple Finisher A1 Booklet Finisher A1 Optional 2 68 Saddle Stitcher Unit of the Booklet Finisher A1 Optional 2 74 Inside the Top Cover of the Staple Finisher B1 Booklet Finisher B1 Optional 2 80 Output Area of the Staple Finisher B1 Booklet Finisher B1 Optional 2 ...

Page 90: ...equency of paper jams There are torn pieces of paper left inside the machine Pulling jammed paper out of the machine by force may leave parts of the paper torn inside leading to frequent paper jams If paper tears while you are trying to remove jammed paper from the machine make sure that you remove all of the torn pieces The paper loaded in the paper drawer differs from the setting Make sure that ...

Page 91: ...s screen repeatedly appears on the touch panel display until the paper jam is entirely cleared Example of a Screen Indicating the Location of the Paper Jam You can check the location of the paper jam on the touch panel display If you press Close you can continue operations such as setting modes even if the jammed paper is not removed immediately If a paper jam occurs in the Feeder you cannot conti...

Page 92: ... gently to prevent the toner on the paper from scattering and getting into your eyes or mouth If the toner gets into your eyes or mouth wash them immediately with cold water and immediately consult a physician The fixing unit and its surroundings inside the machine may become hot during use When removing jammed paper or when inspecting the inside of the machine do not touch the fixing unit and its...

Page 93: ...l See Paper Deck Unit A1 POD Deck Lite A1 Optional on p 2 32 Front Cover of the Multi Drawer Paper Deck A1 Optional See Front Cover of the Multi drawer Paper Deck A1 Optional on p 2 35 Paper Decks of the Multi Drawer Paper Deck A1 Optional See Paper Decks of the Multi drawer Paper Deck A1 Optional on p 2 41 Document Insertion Unit H1 Optional See Document Insertion Unit H1 Optional on p 1 34 Inser...

Page 94: ...u are printing multiple sets The machine automatically recalculates the number of copies or prints to make based on the number of sheets that have jammed Main Unit Fixing Transport Unit If a paper jam occurs in the main unit area a screen prompting you to remove the jammed paper appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the ...

Page 95: ...Clearing Paper Jams 2 7 2 Troubleshooting 3 Grip the green lever and pull out the fixing transport unit 4 Remove any jammed paper 5 Open the edge guide and remove any jammed paper ...

Page 96: ...eratures When removing jammed paper take care not to touch anything in this area The inner output guide and its surroundings are subject to high temperatures When removing jammed paper take care not to touch anything in this area 7 Close the inner output guide When closing the guide be careful not to get your fingers caught as this may result in personal injury ...

Page 97: ...the guide of the fixing transport unit be careful not to get your fingers caught as this may result in personal injury 10Gently push the fixing transport unit back into its original position When returning the fixing transport unit to its original position be careful not to get your fingers caught as this may result in personal injury ...

Page 98: ...display until the paper jam is entirely cleared For more information see Screens Indicating the Locations of Paper Jams on p 2 3 Multi purpose Tray If a paper jam occurs inside the Multi purpose Tray a screen prompting you to remove the jammed paper appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the ...

Page 99: ...right cover of the main unit be careful not to get your fingers caught as this may result in personal injury 5 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicating the Locations of Paper Jams on p 2 3 ...

Page 100: ...t appears on the touch panel display to remove the jammed paper There are some areas inside the machine which are subject to high voltages When removing jammed paper or when inspecting the inside of the machine do not allow necklaces bracelets or other metal objects to touch the inside of the machine as this may result in burns or electrical shock When removing jammed paper take care not to cut yo...

Page 101: ...drawer paper deck When closing the front cover of the multi drawer paper deck be careful not to get your fingers caught as this may result in personal injury 6 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicating the Loc...

Page 102: ... There are some areas inside the machine which are subject to high voltages When removing jammed paper or when inspecting the inside of the machine do not allow necklaces bracelets or other metal objects to touch the inside of the machine as this may result in burns or electrical shock When removing jammed paper take care not to cut your hands on the edges of the paper 1 Open the upper right cover...

Page 103: ...Remove any jammed paper 5 Gently close the lower right and upper right covers of the main unit until it clicks into place in the closed position When closing the lower right and upper right covers of the main unit be careful not to get your fingers caught as this may result in personal injury ...

Page 104: ...ur hands on the edges of the paper When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with your h...

Page 105: ... C9075 PRO C9065 PRO Optional Products imageRUNNER ADVANCE C7065 C7055 When closing the left cover of the main unit be careful not to get your fingers caught as this may result in personal injury 4 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more info...

Page 106: ...paper When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with your hands or clothing as this will...

Page 107: ...left cover of the machine from the inner part of the buffer pass unit 4 Remove any jammed paper 5 Close the left cover of the machine When closing the left cover of the machine be careful not to get your fingers caught as this may result in personal injury ...

Page 108: ...ront cover of the buffer pass unit When closing the front cover of the buffer pass unit be careful not to get your fingers caught as this may result in personal injury 8 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicati...

Page 109: ...ocation of the paper jam and follow the procedure described below and the procedure that appears on the touch panel display to remove the jammed paper When removing jammed paper take care not to cut your hands on the edges of the paper 1 Press and release the button on the paper drawer indicated on the touch panel display 2 Grip the handle and pull out the paper drawer until it stops 3 Remove any ...

Page 110: ...pears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicating the Locations of Paper Jams on p 2 3 Paper Drawer Right If a paper jam occurs inside Paper Drawer Right a screen prompting you to remove the jammed paper appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure...

Page 111: ...by force Push it back into the machine and try pressing the release button and pulling it out again 3 Remove any jammed paper 4 Gently push the paper drawer back into the machine until it clicks into place in the closed position When returning the paper drawer to its original position be careful not to get your fingers caught as this may result in personal injury ...

Page 112: ...rompting you to remove the jammed paper appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the touch panel display to remove the jammed paper When removing jammed paper take care not to cut your hands on the edges of the paper 1 Press and release the button on the paper drawer 2 Grip the handle and pull ...

Page 113: ...e paper drawer to its original position be careful not to get your fingers caught as this may result in personal injury 5 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicating the Locations of Paper Jams on p 2 3 ...

Page 114: ...which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with your hands or clothing as this will dirty your hands or cloth...

Page 115: ...fer pass unit 4 Turn the feed dial and remove any jammed paper If the feed dial is turned to the right the jammed paper comes out from the lower guide If the feed dial is turned to the left the jammed paper comes out from the upper guide Remove paper from upper and lower guides ...

Page 116: ...s may result in personal injury 6 Close the lower guide of the buffer pass unit When closing the lower guide of the buffer pass unit be careful not to get your fingers caught as this may result in personal injury 7 Close the front cover of the buffer pass unit When closing the front cover of the buffer pass unit be careful not to get your fingers caught as this may result in personal injury ...

Page 117: ...anel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the touch panel display to remove the jammed originals There are some areas inside the machine which are subject to high voltages When removing jammed paper or when inspecting the inside of the machine do not allow necklaces bracelets or other metal objects to touch the insid...

Page 118: ... 3 Remove any jammed originals If there is difficulty in removing jammed paper do not try to remove it forcibly and proceed to step 4 4 Open the inner cover holding it by its front tab 5 Turn the green feed dial and remove any jammed originals ...

Page 119: ... the inner cover be careful not to get your fingers caught as this may result in personal injury 7 Close the feeder cover When closing the feeder cover be careful not to get your fingers caught as this may result in personal injury 8 Lift the feeder and remove any jammed originals ...

Page 120: ...ch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the touch panel display to remove the jammed paper There are some areas inside the machine which are subject to high voltages When removing jammed paper or when inspecting the inside of the machine do not allow necklaces bracelets or other metal objects to touch the insid...

Page 121: ...in unit Remove any jammed paper from the feeding slot 3 Reconnect the paper deck to the main unit If the screen indicating the paper jam is no longer displayed after reconnecting the paper deck to the main unit proceed to step 7 When reconnecting the paper deck to the main unit be careful not to get your fingers caught as this may result in personal injury ...

Page 122: ...open the paper deck The inside lifter descends automatically 5 Remove any jammed paper Look carefully as jammed paper may be difficult to see 6 Close the paper deck When closing the paper deck be careful not to get your fingers caught as this may result in personal injury ...

Page 123: ...r Deck A1 a screen prompting you to remove the jammed paper appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the touch panel display to remove the jammed paper When removing jammed originals or paper take care not to cut your hands on the edges of the originals or paper When removing jammed originals o...

Page 124: ...Clearing Paper Jams 2 36 2 Troubleshooting 3 Remove any jammed paper 4 Turn the D A2 dial in the direction of the arrow counterclockwise 5 Remove any jammed paper 6 Open the D A3 guide ...

Page 125: ...Clearing Paper Jams 2 37 2 Troubleshooting 7 Remove any jammed paper 8 Turn the D A4 dial in the direction of the arrow counterclockwise 9 Remove any jammed paper ...

Page 126: ...closing the guide be careful not to get your fingers caught as this may result in personal injury 11 Close the D A1 guide When closing the guide be careful not to get your fingers caught as this may result in personal injury 12 Open the D B1 guide until it locks into place ...

Page 127: ...Clearing Paper Jams 2 39 2 Troubleshooting 13 Remove any jammed paper 14 Turn the D B2 dial in the direction of the arrow counterclockwise 15 Remove any jammed paper ...

Page 128: ...er deck When closing the front cover of the multi drawer paper deck be careful not to get your fingers caught as this may result in personal injury 18 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicating the Locations of...

Page 129: ...s on the edges of the originals or paper When removing jammed originals or paper take care not to cut your hands on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer If the machine is in the Sleep mode the touch panel is not displayed and only the main power indicator is lit you may not be able to open the paper deck In this case press the control ...

Page 130: ...e paper deck to its original position be careful not to get your fingers caught as this may result in personal injury 5 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicating the Locations of Paper Jams on p 2 3 ...

Page 131: ...ng jammed originals or paper take care not to cut your hands on the edges of the originals or paper When removing jammed originals or paper take care not to cut your hands on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer The part of the Document Insertion Unit H1 may interfere with the finisher when clearing jams Lift up the insertion unit befo...

Page 132: ...he guide I I2 and remove any jammed paper 4 Close the guide I I2 and then the upper cover I I1 When closing the guide and the upper cover be careful not to get your fingers caught as this may result in personal injury 5 Open the document insertion unit ...

Page 133: ...g Paper Jams 2 45 2 Troubleshooting 6 Open the guide I I3 7 Remove any jammed paper 8 Close the guide I I3 When closing the guide be careful not to get your fingers caught as this may result in personal injury ...

Page 134: ...the document insertion unit When closing the document insertion unit be careful not to get your fingers caught as this may result in personal injury 10 Open the front cover of the document insertion unit 11 Open the guide I A1 12 Remove any jammed paper ...

Page 135: ...13 Close the guide I A1 When closing the guide be careful not to get your fingers caught as this may result in personal injury 14 Open the guide I A2 15 Turn the dial I A3 in the direction of the arrow counterclockwise 16 Remove any jammed paper ...

Page 136: ... personal injury 18 Close the front cover of the document insertion unit When closing the front cover of the document insertion unit be careful not to get your fingers caught as this may result in personal injury If the paper jam message is displayed even after the paper jam is cleared check whether there is any paper left by opening the entrance guide ...

Page 137: ...ow necklaces bracelets or other metal objects to touch the inside of the machine as this may result in burns or electrical shock When removing jammed paper take care not to cut your hands on the edges of the paper When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your...

Page 138: ... jammed 3 Remove any jammed paper 4 Close the top of the document insertion folding unit document insertion unit When closing the top cover of the document insertion folding unit document insertion unit be careful not to get your fingers caught as this may result in personal injury ...

Page 139: ...aring Paper Jams 2 51 2 Troubleshooting 5 Open the front cover of the document insertion folding unit document insertion unit 6 Open the insertion unit 7 Open the delivery unit amd remove the jammed paper ...

Page 140: ...the insertion unit When closing the insertion unit be careful not to get your fingers caught as this may result in personal injury 10 Close the front cover of the document insertion folding unit document insertion unit When closing the front cover of the document insertion folding unit document insertion unit be careful not to get your fingers caught as this may result in personal injury ...

Page 141: ...ges of the paper When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with your hands or clothing a...

Page 142: ...Clearing Paper Jams 2 54 2 Troubleshooting 2 Open the upper deliver guide 3 Remove any jammed paper 4 Open the insertion unit 5 Open the delivery unit and remove the jammed paper ...

Page 143: ...g the delivery unit be careful not to get your fingers caught as this may result in personal injury 7 Close the upper delivery guide When closing the upper delivery guide be careful not to get your fingers caught as this may result in personal injury 8 Open the lower delivery guide ...

Page 144: ...ing unit document insertion unit When closing the front cover of the document insertion folding unit document insertion unit be careful not to get your fingers caught as this may result in personal injury 12 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For...

Page 145: ... paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with your hands or clothing as this will dirty your hands or clothing If they become dirty wash them immediately with cold water Washing them with warm water will set the toner and make it impossible to remove the...

Page 146: ...Clearing Paper Jams 2 58 2 Troubleshooting 3 Pull out the document insertion folding unit 4 Push out any jammed paper toward the exit slot 5 Remove the jammed paper 6 Open the left guide ...

Page 147: ... 2 59 2 Troubleshooting 7 Remove any jammed paper 奥側に紙づまりがあった場合 When there is a paper jam in the inside guide 手前側に紙づまりがあった場合 When there is a paper jam in the outside guide 8 Open the right guide 9 Remove any jammed paper ...

Page 148: ...al injury 11 Close the left guide When closing the left guide be careful not to get your fingers caught as this may result in personal injury 12 Return the document insertion folding unit to its original position When returning the document insertion folding unit to its original position be careful not to get your fingers caught as this may result in personal injury ...

Page 149: ...ertion folding unit When closing the front cover of the document insertion folding unit be careful not to get your fingers caught as this may result in personal injury 15 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicat...

Page 150: ...which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer Take care when handling the optional equipment that is attached to the machine When an optional unit s cover is opened to replace a staple cartridge discard punch waste or clear paper or staple jams prin...

Page 151: ...Clearing Paper Jams 2 63 2 Troubleshooting 4 Remove any jammed paper 5 Pull out the paper folding unit M B1 6 Open the left guide M B2 ...

Page 152: ...ove any jammed paper When there is a paper jam in the inside guide When there is a paper jam in the outside guide 8 Close the left guide M B2 When closing the left guide be careful not to get your fingers caught as this may result in personal injury ...

Page 153: ...er Jams 2 65 2 Troubleshooting 9 Open the right guide M B3 Open the guide as far as it can go 10 Remove any jammed paper When there is a paper jam in the inside guide When there is a paper jam in the outside guide ...

Page 154: ...roubleshooting 11 Close the right guide M B3 When closing the right guide be careful not to get your fingers caught as this may result in personal injury 12 Push out any jammed paper toward the exit slot 13 Remove the jammed paper ...

Page 155: ... Close the guide M A2 When closing the guide be careful not to get your fingers caught as this may result in personal injury 16 Close the front cover of the paper folding unit When closing the front cover of the paper folding unit be careful not to get your fingers caught as this may result in personal injury If the paper jam message is displayed even after the paper jam is cleared check whether t...

Page 156: ...n removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with your hands or clothing as this will dirty yo...

Page 157: ... with the mark If the Booklet Finisher A1 is attached If the Staple Finisher A1 is attached This procedure is necessary only if the Puncher Unit BF1 is attached and the guide F A is protruding 3 Open the guide F B1 If you are using the Staple Finisher A1 open the entrance guide ...

Page 158: ...oubleshooting 4 Remove any jammed paper 5 Close the guide F B1 If you are using the Staple Finisher A1 close the entrance guide When closing the guide be careful not to get your fingers caught as this may result in personal injury ...

Page 159: ...Clearing Paper Jams 2 71 2 Troubleshooting 6 Open the guide F B2 If you are using the Staple Finisher A1 open the guide F B1 7 Remove any jammed paper ...

Page 160: ...ng the Staple Finisher A1 close the guide F B1 When closing the guide be careful not to get your fingers caught as this may result in personal injury 9 Turn the lower dial F B3 in the direction of the arrow counterclockwise If you are using the Staple Finisher A1 turn the dial F B2 ...

Page 161: ... not to get your fingers caught as this may result in personal injury 12 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury 13 Follow the instructions on the touch panel display The screen indicating the location of the paper jam is displayed on the touch panel display until the paper ja...

Page 162: ...annot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with your hands or clothing as this will dirty your hands or clothing If they become dirty wash them immediately with cold water Washing them with warm water will set the toner and make it impossib...

Page 163: ...aring Paper Jams 2 75 2 Troubleshooting 3 Open the guide F C2 4 Turn the lower dial F C3 in the direction of the arrow counterclockwise to feed the jammed paper to the guide F C2 5 Remove any jammed paper ...

Page 164: ... this may result in personal injury 7 Close the guide F C1 When closing the guide be careful not to get your fingers caught as this may result in personal injury 8 If the lamp is ON while pushing in the dial F C4 turn it in the direction of the arrow counterclockwise until the lamp turns off Lamp If the lamp is OFF proceed to step 9 ...

Page 165: ...g Paper Jams 2 77 2 Troubleshooting 9 Remove any jammed paper from the booklet tray 10 Pull out the saddle stitcher unit F C5 11 Open the right cover of the saddle stitcher unit F C6 12 Remove any jammed paper ...

Page 166: ...C6 When closing the right cover of the saddle stitcher unit be careful not to get your fingers caught as this may result in personal injury If parts of the paper are left on top of the feeding belt open the guide and remove any parts of the paper left Open the delivery guide Remove any jammed paper ...

Page 167: ...ached 14 Gently push the saddle stitcher unit F C5 back into the machine Always make sure to push the saddle stitcher unit in as far as it can go When returning the saddle stitcher unit to its original position be careful not to get your fingers caught as this may result in personal injury 15 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get y...

Page 168: ...ed paper take care not to cut your hands on the edges of the paper When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper ...

Page 169: ...his may result in personal injury 5 Close the front cover of the finisher Booklet Finisher B1 Staple Finisher B1 When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury 6 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the p...

Page 170: ...has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with your hands or clothing as this will dirty your hands or clothing If they become dirty wash them immediately with cold water Washing them with warm water will set the toner and make it impossible to remove the toner stains When removing paper which has become jammed inside the machine...

Page 171: ...Clearing Paper Jams 2 83 2 Troubleshooting 3 Open the top cover of the finisher Top cover 4 Open the delivery guide Delivery Guide 5 Remove any jammed paper ...

Page 172: ...pened the insertion unit in step 2 gently push down the insertion unit back into its original position When closing the top cover of the finisher be careful not to get your fingers caught as this may result in personal injury 8 Close the front cover of the finisher Booklet Finisher B1 Staple Finisher B1 When closing the front cover of the finisher be careful not to get your fingers caught as this ...

Page 173: ...paper take care not to cut your hands on the edges of the paper When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to ...

Page 174: ...ivery Guide When releasing the upper delivery guide be careful not to get your fingers caught as this may result in personal injury 4 Tilt the lower delivery guide to the right and remove any jammed paper Lower Delivery Guide 5 Return the lower delivery guide to its original position When returning the lower delivery guide to its original position be careful not to get your fingers caught as this ...

Page 175: ...t as this may result in personal injury 7 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury 8 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For ...

Page 176: ...r When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with your hands or clothing as this will dir...

Page 177: ...le pushing in the larger knob on the left turn it in the direction of the arrow clockwise 4 Remove any jammed paper protruding from the saddle stitcher unit 5 Tilt the lower delivery guide to the right and remove any jammed paper Lower Delivery Guide ...

Page 178: ...njury 7 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury 8 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indic...

Page 179: ...nel display to remove the jammed paper When removing jammed originals or paper take care not to cut your hands on the edges of the originals or paper When removing jammed originals or paper take care not to cut your hands on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer Do not place objects in the open space inside the Professional Puncher Inte...

Page 180: ...er 4 Close the guide A until it clicks into place When closing the guide be careful not to get your fingers caught as this may result in personal injury 5 Turn the lever of the guide B1 to the right as shown below and then open the guide B1 until it clicks into place ...

Page 181: ...ng Paper Jams 2 93 2 Troubleshooting 6 Remove any jammed paper 7 Turn the lever of the guide B1 to the left until it clicks into place 8 Open the guide B2 until it clicks into place 9 Remove any jammed paper ...

Page 182: ...er integration unit When closing the front cover of the professional puncher integration unit be careful not to get your fingers caught as this may result in personal injury 12 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens I...

Page 183: ... care not to cut your hands on the edges of the paper When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with your hands or clothing as this will dirty your hands or clothing If they become dirty wash them immediately with cold water Washing them with warm water will set the toner and make it impossible to remove...

Page 184: ...rnal 2 3 hole puncher 4 Remove any jammed paper from the external 2 3 hole puncher 5 Close the top cover of the external 2 3 hole puncher When closing the top cover of the external 2 3 hole puncher be careful not to get your fingers caught as this may result in personal injury ...

Page 185: ...ncher be careful not to get your fingers caught as this may result in personal injury 7 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicating the Locations of Paper Jams on p 2 3 ...

Page 186: ...d follow the procedure described below and the procedure that appears on the touch panel display to remove any jammed staples Take care when handling the optional equipment that is attached to the machine When an optional unit s cover is opened to replace a staple cartridge discard the punch waste discard the trim waste or clear paper or staple jams prints may still be output if other optional uni...

Page 187: ...5 Remove all of the jammed and protruding staples from the staple cartridge 6 Return the bracket on the staple case to its original position 7 Gently push the staple case back into the stapler unit until it is securely in place Always make sure to insert the staple case far as it can go ...

Page 188: ...rs on the touch panel display to remove any jammed staples Take care when handling the optional equipment that is attached to the machine When an optional unit s cover is opened to replace a staple cartridge discard the punch waste discard the trim waste or clear paper or staple jams prints may still be output if other optional units are operating normally and are not involved in the paper or stap...

Page 189: ...g 2 Pull out the saddle stitcher unit F C5 3 Pull out the staple case from the saddle stitcher unit 4 Hold the staple case by its left and right sides and lower the bracket on the staple case 5 Remove the jammed staples from the staple cartridge ...

Page 190: ...g the staple case always make sure to the staple case is inserted until the arrows are aligned as shown in the diagram 8 Gently push the saddle stitcher unit back into the machine F C5 Always make sure to push the saddle stitcher unit in as far as it can go When returning the saddle stitcher unit to its original position be careful not to get your fingers caught as this may result in personal inju...

Page 191: ... the stapler unit of the Staple Finisher B1 or Booklet Finisher B1 a screen prompting you to remove the jammed staples appears on the touch panel display Check the location of the staple jam and follow the procedure described below and the procedure that appears on the touch panel display to remove any jammed staples Make sure to close all covers and drawers of the machine before clearing any stap...

Page 192: ... 2 Lift and pull out the staple case from the stapler unit holding it by its green tab 3 Push down the tab on the staple case 4 Remove all of the staples that slide from the staple case 5 Return the tab on the staple case to its original position ...

Page 193: ...nt cover of the finisher Staple Finisher B1 Booklet Finisher B1 When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury If there are no staples ready for stapling after the cover is closed the stapler unit automatically performs a dry stapling operation to reposition the staples ...

Page 194: ...e that appears on the touch panel display to remove any jammed staples If necessary make sure to remove all of the paper in the Booklet tray before clearing a staple jam inside the saddle stitcher unit Make sure to close all covers and drawers of the machine before clearing any staple jams 1 Open the front cover of the finisher 2 Grip the saddle stitcher unit by its handle and pull it out of the f...

Page 195: ... cartridge containing the jammed staples holding it by its left and right sides 5 On the staple case push down Part A and push up Part B A B 6 Remove any jammed staples and return Part B to its original position B 7 Return the staple cartridge to its original position ...

Page 196: ...h the saddle stitcher unit back into its original position 10 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury When you have cleared the staple jam be sure to manually reposition the staples in the saddle stitcher unit See e Manual Settings Registration ...

Page 197: ...o the machine If you press Start while this message is displayed prints are made with the currently selected paper size Remedy 2 If the message continues to be displayed even if the indicated paper size is loaded set Paper Drawer Auto Selection On Off in Function Settings from the Settings Registration screen for that paper drawer to On See e Manual Settings Registration Return page 1 to the top a...

Page 198: ...e displayed color s toner cartridge See Replacing the Toner Cartridge on p 1 63 Replace toner cartridge Black copying is possible Cause Color copying is not possible because toner of the displayed color has run out Remedy Replace the displayed color s toner cartridge See Replacing the Toner Cartridge on p 1 63 Replace toner cartridge Black printing is possible Cause Color printing from Mail Box an...

Page 199: ...n Unit J1 is closed Remedy5 Check that the cover of the Paper Folding Unit G1 is closed Remedy6 Check that the cover of the Professional Puncher Integration Unit B1 is closed Remedy7 Check that the cover of the External 2 3 Hole Puncher A1 is closed Load staples Cause There are no staples in the staple cartridge of the Staple Finisher or Booklet Finisher stapler unit Remedy Replace the staple cart...

Page 200: ...the trim waste in the trim waste tray of the Inner Booklet Trimmer A1 See Removing Trim Waste on p 1 46 The hard disk needs to be replaced Call service rep Cause The hard disk is not functioning properly or is not attached Remedy1 Contact your local authorized Canon dealer Remedy2 If the optional Removable Hard Disk Kit is installed check the hard disk ...

Page 201: ...n try scanning again 009 Cause 1 There is no paper Remedy Load paper See Paper Drawers on p 1 2 Cause 2 The paper drawer is not inserted correctly into the machine Remedy Insert the paper drawer properly See Paper Drawers on p 1 2 099 Cause1 Copying printing was interrupted Remedy Try copying printing again Cause2 An error occurred because the main power switch was turned OFF while a job was being...

Page 202: ... of the medium and the file format 701 Cause 1 The specified Department ID does not exist or the password has changed Remedy Enter the correct Department ID or password using numeric keys on the control panel and try again Cause 2 The Department ID or password was changed while the machine was processing a job Remedy Change the Department ID and password and try again If you do not know the passwo...

Page 203: ...se Device information could not be delivered because a screen relating to the device information to be delivered is being processed Remedy Try delivering the device information again after the screen is cleared from the client machine See e Manual Security 851 Cause 1 There is insufficient memory remaining in the system Remedy Check the system s available memory and delete any unnecessary document...

Page 204: ...t machine has Restrictions for Receiving Device Info in Device Information Delivery Settings in Management Settings from the Settings Registration Screen set to On Remedy Try delivering device information again after setting Restrictions for Receiving Device Info in Device Information Delivery Settings in Management Settings from the Settings Registration screen to Off See e Manual Security 855 Ca...

Page 205: ... supported was set Remedy Change the print data or print settings and try printing again Cause 3 Data that is not guaranteed to be compatible was printed Remedy Change the print data or print settings and try printing again 863 Cause An error occurred while processing PDL data or image data Remedy Check the settings and try printing again 865 Cause A function related to performing jobs is restrict...

Page 206: ...example the Copy function can store up to 6 100 pages of scanned images 100 6 000 6 100 pages approximate figures However the number of pages that the machine s memory can store may differ depending on the amount of memory required for documents stored in inboxes and jobs that are in the print queue 1 Follow this procedure If the message asking whether to print the pages scanned into memory appear...

Page 207: ...lable functions that do not use the Scan function such as Access Stored File can be used Contacting Your Local Authorized Canon Dealer If a screen prompting you to contact your local authorized Canon dealer is displayed follow the procedure described below Do not connect or disconnect the power cord with wet hands as this may result in electrical shock Always grasp the power plug when disconnectin...

Page 208: ...ain power switch cover I side 3 If the machine still does not operate normally follow the procedure below and then contact your local authorized Canon dealer Turn the main power switch OFF Remove the power plug from the power outlet When you contact your local authorized Canon dealer have the following information available Product name Details of the malfunction The error code displayed on the to...

Page 209: ...print that job is erased If you set Limited Functions Mode to On from the Service Call Message screen Limited Functions Mode in Management Settings from the Settings Registration screen is also set to On See e Manual Security 1 Press Limited Functions Mode 2 Press Yes A message prompting you press Shutdown and to turn the main power switch back ON appears 3 Press the main power switch to the side ...

Page 210: ...both turned ON always check that the breaker is not in the OFF position If the breaker is in the OFF position contact your local authorized Canon dealer without turning the breaker back ON ON I side OFF side If the breaker is in the OFF position do not switch the current leakage breaker back ON Doing so may lead to a fire electrical shock smoke or the tripping of other breakers in the facility ...

Page 211: ...g 2 123 2 Troubleshooting Printer Fax Driver Troubleshooting See the Troubleshooting in the driver help to resolve problems when using the printer driver or fax driver for Windows In this section screens for the printer driver are used ...

Page 212: ...Printer Fax Driver Troubleshooting 2 124 2 Troubleshooting ...

Page 213: ...3 1 15 3 3 Appendix This section includes the index Index 3 2 ...

Page 214: ...e Reader Unit A1 Clearing paper jams 2 29 E Error messages Error codes without messages 2 113 Self diagnostic display 2 109 External 2 3 Hole Puncher A1 Clearing paper jams 2 95 Removing punch waste 1 60 F Fixing Transport Unit Clearing paper jams 2 6 Front Guide 1 7 I Illustrations Used in This Manual ix Inner Booklet Trimmer A1 Removing trim waste 1 46 K Keys Used in This Manual viii L Left Guid...

Page 215: ...educing the Frequency of Paper Jams 2 2 Right Cover of the Machine 2 12 2 14 Saddle Stitcher Unit of the Booklet Finisher A1 2 74 Saddle Stitcher Unit of the Booklet Finisher B1 2 88 Screens indicating locations of paper jams 2 3 Printer Fax Driver Troubleshooting 2 123 Professional Puncher Integration Unit B1 Clearing paper jams 2 91 Puncher Unit BF1 Removing punch waste 1 52 R Removing Punch Was...

Page 216: ...Index 3 4 3 Appendix ...

Page 217: ......

Page 218: ...ttp www canon europe com for details on your regional dealer CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney N S W 2113 Australia CANON CHINA CO LTD 15F Jinbao Building No 89 Jinbao Street Dongcheng District Beijing 100005 China CANON SINGAPORE PTE LTD 1 HarbourFront Avenue 04 01 Keppel Bay Tower Singapore ...

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