Canon image RUNNER 3245 Troubleshooting Manual Download Page 235

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4-1

Appendix

This chapter provides the specifications of the main unit, optional equipment, and other useful information.

Sample Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Copy Log List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Print Log List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

Device Information Delivery Destination List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

Device Information Communication Log Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

Send Job List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6

Send TX Report/Send Error TX Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

Fax TX Report/Fax Error TX Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9

Fax Multi TX Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Fax RX Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Confidential Fax Inbox RX Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Activity Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Fax Activity Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Forwarding Conditions List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

Registered LDAP Server List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

Address Book List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

User’s Data List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Number of Enterable Characters and Capacity of Various Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-28

Number of Enterable Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

Capacity of Various Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

Relationship between Original Orientation and Preprinted Paper Output Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-33
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-36

Summary of Contents for image RUNNER 3245

Page 1: ...Please read this guide before operating this product After you finish reading this guide store it in a safe place for future reference ENG Troubleshooting Troubleshooting ...

Page 2: ......

Page 3: ...imageRUNNER 3245 3245i 3235 3235i 3230 3225 Troubleshooting ...

Page 4: ... designed to help you learn the various functions of the machine Tutorial CD 30 Operations and Settings after the Machine Is Installed Getting Started 30 Quick Reference for Basic Operations Easy Operation Guide 30 Important Notes for Handling the Machine Troubleshooting This Document 30 Windows Printer Driver Installation and Instructions Printer Driver Installation Guide 30 Mac Printer Driver In...

Page 5: ... MEAP SSO Security Software e Manual 30 To view the manual in PDF format Adobe Reader Acrobat Reader Acrobat is required If Adobe Reader Acrobat Reader Acrobat is not installed on your system please download it from the Adobe Systems Incorporated website http www adobe com The machine illustration on the cover may differ slightly from your machine ...

Page 6: ...pecifications of the main unit and optional equipment Sample Reports the Relationship between Original Orientation and Preprinted Paper Output Chart and index Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions However as we are constantly improving our products if you need an exact specification please contact Canon ...

Page 7: ...xvi Legal Limitations on the Usage of Your Product and the Use of Images xvii Users in the U S A xvii Users in Canada xix Utilisation au Canada xxi Super G3 xxii Important Safety Instructions xxiii Installation xxiii Power Supply xxv Handling xxvi Maintenance and Inspections xxviii Consumables xxix Telephone Equipment xxix Other Warnings xxx Periodic Inspection of the Breaker xxxi Checking the Bre...

Page 8: ...r AE1 Saddle Finisher AE2 Puncher Unit M1 Optional 2 38 Replacing the Staple Cartridge in the Stapler Unit 2 38 Replacing the Staple Cartridge in the Saddle Stitcher Unit 2 42 Removing Punch Waste 2 46 Replacing the Toner Cartridge 2 49 Routine Cleaning 2 54 Platen Glass and Cover 2 55 Manual Feeder Cleaning 2 56 Automatic Feeder Cleaning 2 61 Consumables 2 62 Chapter 3 Troubleshooting Reducing th...

Page 9: ...he Service Call Message Screen 3 107 When the Power Does Not Turn ON 3 109 Printer Fax Driver Troubleshooting 3 110 Chapter 4 Appendix Sample Reports 4 2 Copy Log List 4 2 Print Log List 4 3 Device Information Delivery Destination List 4 4 Device Information Communication Log Report 4 5 Send Job List 4 6 Send TX Report Send Error TX Report 4 8 Fax TX Report Fax Error TX Report 4 9 Fax Multi TX Rep...

Page 10: ...t should be observed for safety Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly To use the machine safely always pay attention to these warnings Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly To use the machine safely always pay attention to these cautions...

Page 11: ...it has been activated and the following optional equipment is attached to the imageRUNNER 3245 the Feeder DADF U1 Super G3 FAX Board PCL Printer Kit Finisher S1 Additional Finisher Tray B1 and Cassette Feeding Unit Y3 Note that functions that cannot be used depending on the model or options are not displayed on the touch panel display The keys which you should press are marked with a as shown belo...

Page 12: ... Windows 2000 Microsoft Windows Server 2003 Windows Server 2003 Microsoft Windows XP Windows XP Microsoft Windows Vista operating system Windows Vista Microsoft Windows operating system Windows Novell Netware Netware Apple Macintosh Macintosh Apple Mac Mac Trademarks MEAP and the MEAP logo are trademarks of Canon Inc AppleTalk and Macintosh are trademarks of Apple Inc registered in the U S and oth...

Page 13: ...lex way so that not only copies but also various kinds of prints may sometimes have to wait their turn before they can be printed To avoid confusion when reading this manual the terms scanning printing and copying used throughout this manual are defined below When making a copy the process of scanning originals and printing copies may be described as separate functions Scanning Scanning an origina...

Page 14: ...xii Printing data scanned from an original followed by finishing options such as stapling Copying ...

Page 15: ...tor s Manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Use of shielded cables are required to comply with Class A limits in Subpart B of Part 15 of the FCC Rules Do not make any changes or modifications to the ...

Page 16: ... shown below are attached to the Paper Drawer s Right Cover and Toner Supply Port Cover Use of controls adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure International Energy Star Program As an ENERGY STAR Partner Canon USA Inc has determined that this machine meets the ENERGY STAR Program guidelines for energy efficiency ...

Page 17: ...rred or exported into any country 2 LICENSORS retain in all respects the title ownership and intellectual property rights in and to the SOFTWARE Except as expressly provided herein no license or right expressed or implied is hereby conveyed or granted by Canon s licenser to you for any intellectual property of LICENSORS 3 You may use the SOFTWARE solely for use with the Canon product you purchased...

Page 18: ...s subject to change without notice CANON INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXCEPT AS PROVIDED HEREIN INCLUDING WITHOUT LIMITATION THEREOF WARRANTIES AS TO MARKETABILITY MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OF USE OR NON INFRINGEMENT CANON INC SHALL NOT BE LIABLE FOR ANY DIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR LO...

Page 19: ...dness Checks or Drafts Issued by Governmental Agencies Stock Certificates Motor Vehicle Licenses and Certificates of Title Copyrighted Works Works of Art without Permission of Copyright Owner Users in the U S A Preinstallation Requirements for Canon Facsimile Equipment A Location Supply a suitable table cabinet or desk for the machine See Chapter 4 Appendix in the paper version of this guide for s...

Page 20: ... In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company The REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 10 is a REN of 1 0 An FCC c...

Page 21: ... sending the message and the telephone number of the sending machine or such business other entity or individual To program this information into your machine complete the procedure for registering your name unit s telephone number time and date in Chapter 9 in Getting Started For instructions on entering characters see e Manual Basic Operations Users in Canada Preinstallation Requirements for Can...

Page 22: ...le line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent deterioration of service in some situations The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination of an interfa...

Page 23: ...00 pour appareil à cadran impulsions Il est également possible de raccorder ce télécopieur à un système téléphonique à poussoirs car la plupart de ces systèmes émettent des signaux d appel non normalisés ou des codes spéciaux qui risquent de perturber le fonctionnement du télécopieur C Condition d alimentation Raccordez le télécopieur à une prise de courant plus terre à trois branches du type simp...

Page 24: ...rer que les prises de terre de I appareil d alimentation les lignes téléphoniques et les tuyaux métalliques internes s il y en a sont bien connectés entre eux Cette précaution est particulièrement importante dans les zones rurales Au lieu d essayer de faire ces branchements eux mêmes les utilisateurs sont invités à faire appel à un service d inspection faisant autorité en matière d électricité ou ...

Page 25: ...be covered under your Limited Warranty Installation Do not install the machine near alcohol paint thinner or other flammable substances If flammable substances come into contact with electrical parts inside the machine it may result in a fire or electrical shock Do not place the following items on the machine If these items come into contact with a high voltage area inside the machine it may resul...

Page 26: ... of working parts inside the machine Blocking these openings can cause the machine to overheat Never place the machine on a soft surface such as a sofa or rug Do not install the machine in the following locations A damp or dusty location A location near water faucets or water A location exposed to direct sunlight A location subject to high temperatures A location near open flames Do not remove the...

Page 27: ...other than the power cord provided as this may result in a fire or electrical shock As a general rule do not use extension cords Using an extension cord may result in a fire or electrical shock If an extension cord must be used however use one rated for voltages of 120 V AC and over untie the cord binding and insert the power plug completely into the extension cord outlet to ensure a firm connecti...

Page 28: ...ne Also do not spill water liquids or flammable substances alcohol benzene paint thinner etc inside the machine If these items come into contact with a high voltage area inside the machine it may result in a fire or electrical shock If these items are dropped or spilled inside the machine immediately turn OFF the main power switch and disconnect the power cord from the power outlet Then contact yo...

Page 29: ...S1 The laser beam can be harmful to human bodies Since radiation emitted inside the product is completely confined within protective housings and external covers the laser beam cannot escape from the machine during any phase of user operation Read the following remarks and instructions for safety Never open covers other than those instructed in this manual Do not remove the following caution label...

Page 30: ...paper or when inspecting the inside of the machine do not allow necklaces bracelets or other metal objects to touch the inside of the machine as this may result in burns or electrical shock Do not burn or throw used toner cartridges into open flames as this may cause the toner remaining inside the cartridges to ignite resulting in burns or a fire The fixing unit and its surroundings inside the mac...

Page 31: ...er to ignite resulting in burns or a fire When discarding used toner cartridges put the cartridges in a bag to prevent the toner remaining inside the cartridges from scattering and dispose of them in a location away from open flames Keep toner and other consumables out of the reach of small children If these items are ingested consult a physician immediately Do not dismantle the toner cartridge as...

Page 32: ... Other Warnings For cardiac pacemaker users This product generates a low level magnetic field If you use a cardiac pacemaker and feel abnormalities please move away from the product and consult your doctor ...

Page 33: ...power is turned OFF before inspecting the breaker If a malfunction occurs after an inspection contact your local authorized Canon dealer Checking the Breaker 1 Push the test button on the rear of the machine with the tip of a ball point pen or a similar object Briefly push the test button The breaker is located on the rear of the machine For more information on the location of the breaker see Exte...

Page 34: ... turn the power ON and OFF If the breaker lever does not switch to the OFF side position repeat step 1 If the breaker lever does not switch to the OFF side position despite carrying out the above procedure two or three times contact your local authorized Canon dealer 3 Switch the breaker lever to ON I side ON I side OFF side ...

Page 35: ...xxxiii 4 Press the main power switch to the I side I side side 5 Fill in the check sheet located on the next page to document your periodic inspections of the breaker ...

Page 36: ...w the procedure described in Periodic Inspection of the Breaker on p xxxi once or twice a month How to Fill in This Check Sheet Fill in the date of inspection and the name of the inspector When the inspection is completed successfully write a check mark under OK If not contact your local authorized Canon dealer Also write a check mark under NG No Good Date of Inspection Date of Inspection Inspecto...

Page 37: ...n and Handling 1 2 Installation Precautions 1 2 Handling Precautions 1 6 Backing Up Data 1 9 Parts and Their Functions 1 10 External View 1 10 Internal View 1 12 Control Panel Parts and Functions 1 13 Main Power and Control Panel Power 1 14 How to Turn ON the Main Power 1 14 Control Panel Power Switch 1 19 Shutting Down the Machine 1 19 ...

Page 38: ...lling the Machine in the Following Locations Avoid locations subject to temperature and humidity extremes whether low or high For example avoid installing the machine near water faucets hot water heaters humidifiers air conditioners heaters or stoves Avoid installing the machine in direct sunlight If this is unavoidable use curtains to shade the machine Be sure that the curtains do not block the m...

Page 39: ...e may be more noticeable during extended use or long production runs especially in poorly ventilated rooms It is recommended that the room be appropriately ventilated sufficient to maintain a comfortable working environment in areas of machine operation Avoid locations where a considerable amount of dust accumulates Avoid locations where ammonia gas is emitted Avoid locations near volatile or flam...

Page 40: ...he quality of the copied image the inability to properly scan an original or the copies having no printed image at all Avoid installing the machine near computers or other precision electronic equipment Electrical interference and vibrations generated by the machine during printing can adversely affect the operation of such equipment Avoid installing the machine near televisions radios or similar ...

Page 41: ...e machine s leveling feet are in place Select a Safe Power Supply Plug the machine into a 120 V AC outlet Make sure that the power supply for the machine is safe and has a steady voltage Do not connect other electrical equipment to the same power outlet to which the machine is connected Do not connect the power cord to a multiplug power strip as this may cause a fire or electrical shock The power ...

Page 42: ... Moving the Machine If you intend to move the machine even to a location on the same floor of your building contact your local authorized Canon dealer beforehand Do not attempt to move the machine yourself Handling Precautions Do not attempt to disassemble or modify the machine ...

Page 43: ... such as paper clips or staples inside the machine If a foreign object comes into contact with electrical parts inside the machine it might cause a short circuit and result in a fire or electrical shock If there is smoke or unusual noise immediately turn the main power switch OFF disconnect the power cord from the outlet and call your local authorized Canon dealer Using the machine in this state m...

Page 44: ...ay be more noticeable during extended use or long production runs especially in poorly ventilated rooms It is recommended that the room be appropriately ventilated sufficient to maintain a comfortable working environment in areas of machine operation For safety reasons turn OFF the control panel power switch of the machine when it will not be used for a long period of time such as overnight As an ...

Page 45: ...vice Information Delivery Settings mode You can perform temporary backing up of your data by delivering data registered in the machine to other client machines For information on the Device Information Delivery Settings mode see e Manual Security Data relating to MEAP License files for MEAP applications For information on backing up downloading license files see e Manual MEAP SSO User authenticati...

Page 46: ...of the main unit control panel and the touch panel display An illustration of the machine with some optional equipment attached to it is also provided For more information on optional equipment parts and their functions see e Manual Optional Equipment External View The optional Feeder DADF U1 standard equipped for the imageRUNNER 3245 3245i 3235 3235i and Cassette Feeding Unit Y3 are attached ...

Page 47: ...d paper stock such as envelopes For more information on optional equipment parts and their functions see e Manual Optional Equipment Main Power Switch Press to the I side to turn the power ON See Main Power and Control Panel Power on p 1 14 Paper Drawer s Right Cover Open this cover when clearing a paper jam in Paper Drawers 1 and 2 Paper Drawer 2 Holds up to 550 sheets of paper 20 lb bond 80 g m2...

Page 48: ...rencies etc Fixing Unit s Upper Cover Open this cover to clear a paper jam in the fixing unit See Fixing Unit Inside the Main Unit on p 3 10 Duplexing Unit Pull out the duplexing unit to clear a paper jam See Duplexing Unit Inside the Main Unit on p 3 13 Toner Supply Port Cover Open this cover to replace the toner cartridge Toner Cartridge When toner runs out pull out the toner cartridge and repla...

Page 49: ...nks green when the machine is performing operations and maintains a steady green light when fax data is stored in memory Clear key Press to clear entered values or characters Numeric keys Press to enter numerical values ID Log In Out key Press when setting or enabling Department ID Management Fax Volume Adjustment Key Press to display the screen for adjusting settings such as the transmission volu...

Page 50: ...rrent How to Turn ON the Main Power This section explains how to turn ON the main power 1 Make sure that the power plug is firmly inserted into the power outlet Do not connect or disconnect the power cord with wet hands as this may result in electrical shock 2 Press the main power switch to the I side The main power switch is located on the back right side of the machine I side side The main power...

Page 51: ...The screens shown below are displayed while the system software is loading If login authentication by a login service SSO H Single Sign On H is not set and an application other than MEAP is selected as the initial function in Common Settings from the Additional Functions screen The Start Up screen is displayed until the machine is ready to scan If a message is displayed on the touch panel display ...

Page 52: ...Manual Copy Mail Box and Send Fax You can select which functions to display on the Basic Features screen when turning ON the main power according to the Additional Functions settings See e Manual Additional Functions If you press on the Basic Features screen right after the machine is activated the screen will be blank Wait for a moment and then press again If a Macintosh which has been shut down ...

Page 53: ...Up screen is displayed You can press to switch to the Basic Features screen to use the Copy Mail Box etc functions even if the MEAP Start Up screen is still displayed The MEAP Application screen is displayed If login authentication by a login service SSO H is set The Start Up screen is displayed until the machine is ready to scan ...

Page 54: ...AX Board is installed and you want to be able to send or receive fax documents Sending or receiving I fax or fax documents cannot be done when the main power is turned OFF If SSO H is set as the login service the machine will take longer to become ready to scan 4 If you are using a login service log in using the procedure for the login service you are using If you are using Department ID Managemen...

Page 55: ...is activated the machine asks you to confirm and cancel any existing jobs and then access to the hard disk is restricted This procedure protects the hard disk from access errors the next time the machine is turned ON When the machine shuts down it also performs an internal cooling down process which enables the machine to be shut down safely Follow the instructions below to safely shutdown the mac...

Page 56: ... exporting data using the Remote UI function In a rare instance the machine may not go into the Shutdown mode even if you press and hold the control panel power switch for more than three seconds In this case follow the instructions on the touch panel display to turn OFF the main power If print data is sent while the machine is in the Shutdown mode the machine may receive the data depending on the...

Page 57: ...n the current job is displayed on the first line and the other jobs are processed in the order in which they were reserved up to seven jobs 3 Confirm the message displayed press Yes If There Are Jobs Currently Being Processed or Waiting to Be Processed If the Device Information Is Being Delivered All of the jobs on the confirmation screen being processed or waiting to be processed are canceled The...

Page 58: ... down a message asking for your confirmation to continue appears on the screen Press Yes However as it is possible that this will destroy data which is being processed or cause damage to the machine it is not recommended Note that Canon will not be liable for any damages resulting from the loss of data on the hard disk drive For more information contact your local authorized Canon dealer When the ...

Page 59: ...ter the machine shuts down the control panel power switch automatically turns OFF and the main power switch of machine automatically switches to the side The machine may continue to operate during or after the shutdown process Do not unplug the power cord until the device sounds stop ...

Page 60: ...Main Power and Control Panel Power 1 24 1 Before You Start Using This Machine ...

Page 61: ...oading Envelopes 2 18 Changing Envelope Sizes 2 21 Feeder DADF U1 Optional 2 28 Replacing the Stamp Cartridge 2 28 Finisher S1 Puncher Unit R1 Optional 2 30 Replacing the Staple Cartridge 2 30 Removing Punch Waste 2 35 Finisher AE1 Saddle Finisher AE2 Puncher Unit M1 Optional 2 38 Replacing the Staple Cartridge in the Stapler Unit 2 38 Replacing the Staple Cartridge in the Saddle Stitcher Unit 2 4...

Page 62: ...ope Feeder Attachment C2 is attached Paper Drawers 3 and 4 can only be used if the optional Cassette Feeding Unit Y3 is attached For more information on available paper stock that can be loaded into the paper drawers see e Manual Basic Operations Loading Paper If the selected paper runs out or the selected paper drawer runs out of paper during printing a screen prompting you to load paper appears ...

Page 63: ...hermal transfer printer Do not print on the reverse side of this paper either Fan the stack of paper well before loading it and align the edges of the paper stack on a flat surface Never place paper or any other items in the empty part of the drawer next to the paper stack Doing so may cause paper jams If a message prompting you to load paper appears during printing the remaining prints are automa...

Page 64: ...2 Routine Maintenance 1 Press and release the button on the paper drawer in which you want to load paper 2 Grip the handle and pull out the paper drawer until it stops 3 Open a package of paper and remove the paper stack ...

Page 65: ...eets several times and align the edges to facilitate feeding 4 Load the paper stack into the paper drawer Even out the edges of the paper stack Load the paper stack against the right wall of the paper drawer When loading paper into the paper drawer for the first time set the paper size dial to match the paper size being loaded See Adjusting a Paper Drawer to Hold a Different Paper Size on p 2 7 Wh...

Page 66: ...r jams try turning the paper stack over and reload it For more information on the print direction of preprinted paper paper which has logos or patterns already printed on it see Relationship between Original Orientation and Preprinted Paper Output Chart on p 4 33 5 Gently push the paper drawer back into the machine until it clicks into place in the closed position When returning the paper drawer t...

Page 67: ...o a paper drawer follow the procedure described below to adjust the paper drawer guides Only LTR transparencies can be used Make sure that the paper size dial is set to LTR when loading transparencies in a paper drawer If transparencies of a different size other than LTR are loaded in a paper drawer the paper size and remaining amount of paper will not be detected correctly 1 Press and release the...

Page 68: ...de as shown below Without releasing the lever slide the front guide to align it with the mark for the desired paper size Front Guide Adjust the guides correctly to avoid causing a paper jam dirty prints or making the inside of the machine dirty 4 Load the appropriate size paper into the paper drawer When loading paper take care not to cut your hands on the edges of the paper ...

Page 69: ... paper drawer the wrong paper size will be shown on the touch panel display This may also cause paper jams dirty prints or make the inside of the machine dirty 6 Change the paper drawer s size sticker to match the new paper size Size Sticker 7 Gently push the paper drawer back into the machine until it clicks into place in the closed position When returning the paper drawer to its original positio...

Page 70: ... control panel power switch to reactivate the machine and then press the open button on the paper deck The paper size of the optional Paper Deck Q1 is fixed to LTR Loading Paper If you select the paper deck when it has no paper or if the paper deck runs out of paper during a print job a screen prompting you to load paper appears on the touch panel display Follow the procedure below to load paper i...

Page 71: ...ter you load the correct paper If you select another paper source the remaining prints are made after you press OK 1 Press the open button to open the paper deck The inside lifter automatically descends to the paper loading position 2 Open a package of paper and remove the paper stack When loading paper take care not to cut your hands on the edges of the paper ...

Page 72: ...nkled paper Thin straw paper Transparencies Paper which has been printed on using a thermal transfer printer Do not print on the reverse side of this paper either For high quality printouts use paper recommended by Canon Before loading paper always fan the sheets several times and align the edges to facilitate feeding 3 Load the paper stack into the paper deck Make sure that the inside lifter has ...

Page 73: ...per cannot be loaded horizontally If there are instructions on the package of paper about which side of the paper to load follow those instructions When paper is loaded in the paper deck the side facing down is the one printed on If problems occur such as poor print quality or paper jams try turning the paper stack over and reload it For more information on the print direction of preprinted paper ...

Page 74: ...ugata 4 If you are using COM10 No 10 envelopes load them after checking the following Make sure that COM10 is selected for ENV 1 in Common Settings from the Additional Functions screen The guides are adjusted to hold COM10 No 10 envelopes The paper size dial is set to Env and the size switch is set to ENV 1 When you attach the envelope feeder attachment to the paper drawer do not forcefully move t...

Page 75: ...opy Tray J1 even if the Copy Tray J1 is designated as the output tray destination If you are printing on envelopes empty the output tray when up to 10 printed envelopes accumulate in the tray Envelopes should be stored in a place away from high temperatures and humidity If there is a temperature difference between the location where the envelopes were stored and the location where the envelopes ar...

Page 76: ...ded in the envelope feeder attachment see e Manual Basic Operations Preparing the Envelopes This section explains how to prepare the envelopes before loading them into the paper drawer Using curled creased or folded envelopes may cause paper jams Load envelopes after following the procedure below 1 Take five envelopes loosen them as shown and stack them together Repeat this step five times for eac...

Page 77: ...rection of the arrows to remove any curls Repeat this step five times for each set of five envelopes If you are using ISO B5 ISO C5 COM10 No 10 Monarch Catalog Glove No 8 or DL envelopes hold down the four corners of the envelopes firmly so that they and the sealed or glued portion stay flat Flap If you are using Yougata 4 envelopes load the envelopes without folding them ...

Page 78: ...ticular care to spread the envelopes out in the direction that they will be fed Do not print on the back side of the envelopes the side with the flap If the envelopes become filled with air flatten them by hand before loading them into the envelope feeder attachment Flap Loading Envelopes This section explains how to load envelopes into Paper Drawer 1 1 Press and release the button on Paper Drawer...

Page 79: ... the handle and pull out the paper drawer until it stops 3 Load 10 envelopes at a time with the side you want to print on face up While loading the envelopes press down on the right side of the receptacle to lock them into place Claw Load the envelopes as shown below Front ...

Page 80: ...limit mark The maximum height quantity of envelopes that can be loaded into the cassette is approximately 11 4 30 mm The maximum height quantity of envelopes varies according to the envelope type and user operating conditions but as a reference 11 4 30 mm is approximately 50 envelopes 4 Gently push the paper drawer back into the machine until it clicks into place in the closed position When return...

Page 81: ...ent number of envelopes load more envelopes and follow the instructions on the touch panel display Printing resumes Changing Envelope Sizes This section explains how to load different types of envelopes into the envelope cassette from the settings made in Envelope Cassette in Common Settings from the Additional Functions screen 1 Press and release the button on Paper Drawer 1 2 Grip the handle and...

Page 82: ...ptional 2 22 2 Routine Maintenance 3 Pull and lift the paper drawer out of the machine by holding its left and right sides with both hands 4 Remove all of the envelopes that are loaded in the paper drawer several envelopes at a time ...

Page 83: ...o the appropriate slot for the desired envelope size To remove the left guide tilt the left guide to the right and then pull it up Left Guide 6 Loosen the two screws fixing the front width guide of the envelope feeder attachment 7 Press down on the envelope receptacle and move the front width guide to align it with the mark for the desired envelope size ...

Page 84: ...in place with the screws 9 Move the back width guide of the envelope feeder attachment in accordance with steps 6 to 8 10 Load 10 envelopes at a time with the side you want to print on face up While loading the envelopes press down on the right side of the receptacle to lock them into place Claw ...

Page 85: ...ave been rolled or curled must be straightened out prior to use Make sure that the height of the envelope stack does not fall below the height limit mark The maximum height quantity of envelopes that can be loaded into the cassette is approximately 11 4 30 mm The maximum height quantity of envelopes varies according to the envelope type and user operating conditions but as a reference 11 4 30 mm i...

Page 86: ... the envelope size and type stored in ENV 1 in Envelope Cassette in Common Settings from the Additional Functions screen to be loaded ENV 2 enables the envelope size and type stored in ENV 2 in Envelope Cassette in Common Settings from the Additional Functions screen to be loaded To change the stored envelope setting see e Manual Additional Functions 12 Gently push the paper drawer back into the m...

Page 87: ...t of the paper drawer next to the envelopes Doing so may cause paper jams If output has been stopped due to an insufficient number of envelopes load more envelopes and follow the instructions on the touch panel display Printing resumes 13 Check the size switch and store the envelope size and type in Envelope Cassette in Common Settings from the Additional Functions screen For more information on s...

Page 88: ...onger visible When replacing the stamp cartridge take care not to allow ink to come into contact with your hands or clothing If ink gets onto your hands or clothing wash it off immediately with cold water The Feeder DADF U1 is standard equipped for the imageRUNNER 3245 3245i 3235 3235i Replacing the Stamp Cartridge 1 Open the feeder cover and then open the inner cover Stamp Cartridge Inner Cover 2...

Page 89: ...g tweezers Make sure that the stamp cartridge is not protruding from the surface Insert the stamp cartridge properly or paper jams may occur 4 Gently close the inner cover and then close the feeder cover When closing the covers be careful not to get your fingers caught as this may result in personal injury ...

Page 90: ...Unit R1 Replacing the Staple Cartridge When the optional Finisher S1 is almost out of staples and the staple cartridge must be replaced a screen similar to the one shown below appears on the touch panel display Follow the procedure described below to replace the staple cartridge Use only staple cartridges intended for use with this machine We recommend that you order staple cartridges from your lo...

Page 91: ...pen the front cover of the finisher 2 Lift the handle of the finisher unit up and then pull it out to the left Do not place any objects on the finisher unit or lean on it as doing so may damage the machine or cause the machine to fall over resulting in personal injury ...

Page 92: ...he staple case from the stapler unit holding it by the green tab 4 Place the staple case as shown below press the area indicated by PUSH and then pull out the staple cartridge 053 053 5 Insert the new staple cartridge Press the spring loaded case down until it clicks into place 053 053 ...

Page 93: ...ore you place the staple cartridge into the staple case Only one staple cartridge can be inserted at a time 6 Remove the seal holding the staples together by pulling it straight out and then down 053 Make sure that you pull the seal straight out and then down If you pull it out at an angle it may tear 7 Gently push the staple case back into the finisher until it is securely in place ...

Page 94: ...not place your fingers or hands under the finisher as they may get caught resulting in personal injury 9 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury If there are no staples ready for stapling after the cover is closed the stapler unit automatically performs a dry stapling operatio...

Page 95: ...e tray of the optional Puncher Unit R1 becomes full a screen similar to the one shown below appears on the touch panel display Follow the procedure described below to remove the punch waste This procedure is necessary only if the optional Puncher Unit R1 is attached 1 Open the front cover of the finisher ...

Page 96: ...Finisher S1 Puncher Unit R1 Optional 2 36 2 Routine Maintenance 2 Pull out the punch waste tray 3 Discard the punch waste Make sure that the punch waste tray is completely emptied ...

Page 97: ... tray to its original position If the punch waste tray is not securely in place you cannot make prints in the Hole Punch mode 5 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury ...

Page 98: ...l Puncher Unit M1 Replacing the Staple Cartridge in the Stapler Unit When the optional Finisher AE1 or Saddle Finisher AE2 is almost out of staples and the staple cartridge in the stapler unit must be replaced a screen similar to the one shown below appears on the touch panel display Follow the procedure described below to replace the staple cartridge Use only staple cartridges intended for use wi...

Page 99: ...Puncher Unit M1 Optional 2 39 2 Routine Maintenance 1 Open the front cover of the finisher The Optional Saddle Finisher AE2 The Optional Finisher AE1 2 Lift and pull out the staple case from the stapler unit holding it by the green tab ...

Page 100: ...pull out the staple cartridge 053 053 4 Insert the new staple cartridge Press the spring loaded case down until it clicks into place 053 053 Use only staple cartridges intended for use with this machine Do not remove the seal that holds the staples together before you place the staple cartridge into the staple case Only one staple cartridge can be inserted at a time ...

Page 101: ...ance 5 Remove the seal holding the staples together by pulling it straight out and then down 053 Make sure that you pull the seal straight out and then down If you pull it out at an angle it may tear 6 Gently push the staple case into the stapler unit until it is securely in place ...

Page 102: ... ready for stapling after the cover is closed the stapler unit automatically performs a dry stapling operation to reposition the staples Replacing the Staple Cartridge in the Saddle Stitcher Unit When the saddle stitcher unit of the optional Saddle Finisher AE2 is almost out of staples and the staple cartridge must be replaced a screen similar to the one shown below appears on the touch panel disp...

Page 103: ...tridge in the saddle stitcher unit This procedure is necessary only if the optional Saddle Finisher AE2 is attached We recommend that you order staple cartridges from your local authorized Canon dealer before your stock runs out 1 Open the front cover of the finisher 2 Grip the saddle stitcher unit by its handle and pull it out of the finisher until it stops Saddle Stitcher Unit ...

Page 104: ...3 Pull the stapler unit of the saddle stitcher unit towards you and then push it up Stapler Unit of the Saddle Stitcher Unit 4 Pull out the empty staple cartridge holding it by its left and right sides 5 Insert the new staple cartridge Only one staple cartridge can be inserted at a time ...

Page 105: ...onal 2 45 2 Routine Maintenance 6 Pull the stapler unit of the saddle stitcher unit towards you and then push it down into its original position 7 Gently push the saddle stitcher unit back into its original position 8 Close the front cover of the finisher ...

Page 106: ... the staple cartridge be sure to manually reposition the staples in the saddle stitcher unit See e Manual Additional Functions Removing Punch Waste When the punch waste tray of the optional Puncher Unit M1 becomes full a screen similar to the one shown below appears on the touch panel display Follow the procedure described below to remove the punch waste This procedure is necessary only if the opt...

Page 107: ...isher AE2 Puncher Unit M1 Optional 2 47 2 Routine Maintenance 1 Open the front cover of the punch waste tray 2 Pull out the punch waste tray 3 Discard the punch waste Make sure that the punch waste tray is completely emptied ...

Page 108: ...te tray to its original position If the punch waste tray is not securely in place you cannot make prints in the Hole Punch mode 5 Close the front cover of the punch waste tray When closing the front cover of the punch waste tray be careful not to get your fingers caught as this may result in personal injury ...

Page 109: ...o have it available when needed When toner runs out completely and prints can no longer be made a screen with instructions on how to replace the toner cartridge like the one shown below appears on the touch panel display Follow the instructions on the touch panel display and the procedure described below to help you replace the toner cartridge If you press Recover Later you can continue operations...

Page 110: ...mpossible to remove the toner stains Use only toner cartridges intended for use with this machine Do not replace toner cartridges until the message prompting you to do so appears Do not attempt to replace the toner cartridge while the machine is printing When the message Black Toner is low Replacement not yet needed appears approximately 1 000 pages can be printed It is recommended that you get a ...

Page 111: ...rtridge out of the toner supply port Pull the toner cartridge out halfway and then remove it completely while supporting it and keeping it straight with your other hand from underneath Do not burn or throw used toner cartridges into open flames as this may cause the toner remaining inside the cartridges to ignite resulting in burns or a fire If the toner cartridge cannot be pulled out check that t...

Page 112: ...he arrow counterclockwise to remove it Do not touch the tip of the toner cartridge or subject it to shock by hitting it Doing so may cause the toner cartridge to leak 5 Push the new toner cartridge in as far as possible Support the new toner cartridge with your hand from underneath while pushing it into the machine with your other hand ...

Page 113: ...ow on the locking lever is aligned with the right arrow of the Lock icon position If you insert a toner cartridge intended for use in a different machine the locking lever will not move 7 Close the toner supply port cover When closing the toner supply port cover be careful not to get your fingers caught as this may result in personal injury ...

Page 114: ...observe these steps may result in a fire or electrical shock Do not use alcohol benzene paint thinner or other solvents for cleaning Doing so may result in damage to the plastic parts Disconnect the power cord from the power outlet regularly and clean the area around the base of the power plug s metal pins and the power outlet with a dry cloth to ensure that all dust and grime is removed If the po...

Page 115: ...s or the underside of the optional platen cover is dirty the original may not be scanned clearly or the size of the original may be detected incorrectly 1 Clean the platen glass and the underside of the optional platen cover with a cloth dampened with water and then wipe them clean with a soft dry cloth Do not dampen the cloth too much as this may damage the original or break the machine ...

Page 116: ...too much as this may damage the original or break the machine Spin the rollers while cleaning them This procedure is necessary only if the optional Feeder DADF U1 standard equipped for the imageRUNNER 3245 3245i 3235 3235i is attached 1 Open the feeder cover 2 Clean the rollers a total of three places inside the feeder cover with a cloth dampened with water Then wipe the area with a soft dry cloth...

Page 117: ...nt tab Inner Cover 4 Clean the rollers a total of three places inside the inner cover with a cloth dampened with water Then wipe the area with a soft dry cloth 5 Clean the transparent plastic part of the inner cover with a cloth dampened with water Then wipe the area with a soft dry cloth ...

Page 118: ... inner cover When closing the inner cover be careful not to get your fingers caught as this may result in personal injury 7 Close the feeder cover When closing the feeder cover be careful not to get your fingers caught as this may result in personal injury ...

Page 119: ... 9 Clean the feeder scanning area with a cloth dampened with water Then wipe the area with a soft dry cloth Feeder s Scanning Area 10 Clean the metal part located next to the rubber roller with a cloth dampened with water Then wipe the area with a soft dry cloth ...

Page 120: ... Maintenance 11 Close the feeder When closing the feeder be careful not to get your fingers caught as this may result in personal injury Be aware that the light emitted from the platen glass may be very bright when closing the feeder ...

Page 121: ...U1 standard equipped for the imageRUNNER 3245 3245i 3235i 3235i is attached It takes approximately 20 seconds to clean the feeder 1 Press Additional Functions Adjustment Cleaning Feeder Cleaning 2 Place 10 sheets of blank paper into the feeder press Start Make sure that you fan the sheets of paper well Use LTR paper 16 to 20 lb bond 60 to 80 g m2 When cleaning is complete try scanning again To can...

Page 122: ...cies recommended for this machine tracing paper labels and other types of paper stock are available For more information contact your local authorized Canon dealer Do not store paper in places exposed to open flames as this may cause the paper to ignite resulting in burns or a fire To prevent moisture build up tightly wrap any remaining paper in its original package for storage For high quality pr...

Page 123: ...ite resulting in burns or a fire Do not store toner cartridges in places exposed to open flames as this may cause the toner to ignite resulting in burns or a fire Keep toner and other consumables out of the reach of small children If these items are ingested consult a physician immediately Store toner cartridges in a cool location away from direct sunlight The recommended storage conditions are te...

Page 124: ...ed Toner Parts and Supplies specifically for use in this machine For optimal print quality and for optimal machine performance and productivity we recommend that you use Genuine Canon Toner Parts and Supplies Contact your Canon Authorized Dealer or Service Provider for Genuine Canon Supplies ...

Page 125: ...er of the Finisher AE1 Saddle Finisher AE2 Optional 3 57 Inside the Buffer Pass Unit E2 of the Finisher AE1 Saddle Finisher AE2 Optional 3 60 Inside the Front Cover of the Saddle Finisher AE2 Optional 3 62 Saddle Stitcher Unit Optional 3 66 Puncher Unit M1 Optional 3 69 Inner 2 Way Tray D1 Optional 3 72 Copy Tray J1 Optional 3 76 Clearing Staple Jams 3 79 Finisher S1 Optional 3 79 Finisher AE1 Sad...

Page 126: ...ieces of paper left inside the machine Pulling jammed paper out of the machine by force may leave parts of the paper torn inside leading to frequent paper jams If paper tears while you are trying to remove jammed paper from the machine make sure that you remove all of the torn pieces The paper size dial is set incorrectly Make sure that the paper size dial located on the right side of a paper draw...

Page 127: ...aper jam is indicated by a red circle in the upper right corner of the screen If you press Recover Later you can continue operations such as setting modes and scanning originals even if the jammed paper is not removed immediately If a paper jam occurs in the optional Feeder DADF U1 standard equipped for the imageRUNNER 3245 3245i 3235 3235i you cannot continue operating the machine Follow the dire...

Page 128: ...ct with your hands or clothing as this will dirty your hands or clothing If they become dirty wash them immediately with cold water Washing them with warm water will set the toner and make it impossible to remove the toner stains When removing paper which has become jammed inside the machine remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes...

Page 129: ...jam detection of paper jams in the paper drawers is not possible after the power is turned back ON Clear paper jams without turning the power OFF Some areas that are shown to have paper jams may not actually have paper jams However always check all locations indicated on the touch panel display in the order that is given The following image which is displayed in the upper right corner of the scree...

Page 130: ...oubleshooting 2 If a paper jam occurs inside an optional unit see the instructions on the following pages Cassette Feeding Unit Y3 See Cassette Feeding Unit Y3 Optional on p 3 28 Paper Deck Q1 See Paper Deck Q1 Optional on p 3 32 ...

Page 131: ...Feeder DADF U1 Optional on p 3 36 Finisher S1 See Finisher S1 Optional on p 3 40 See Finisher S1 Puncher Unit R1 Optional on p 3 46 See Inside the Transfer Cover of the Finisher S1 Optional on p 3 53 Inner 2 Way Tray D1 See Inner 2 Way Tray D1 Optional on p 3 72 ...

Page 132: ...g Copy Tray J1 See Copy Tray J1 Optional on p 3 76 Finisher AE1 See Inside the Top Cover of the Finisher AE1 Saddle Finisher AE2 Optional on p 3 57 See Inside the Buffer Pass Unit E2 of the Finisher AE1 Saddle Finisher AE2 Optional on p 3 60 ...

Page 133: ...he Finisher AE1 Saddle Finisher AE2 Optional on p 3 60 See Inside the Front Cover of the Saddle Finisher AE2 Optional on p 3 62 See Saddle Stitcher Unit Optional on p 3 66 Puncher Unit M1 See Puncher Unit M1 Optional on p 3 69 3 After you have removed all of the jammed paper in the locations indicated on the touch panel display restore all levers and covers to their original positions ...

Page 134: ...ets The machine automatically recalculates the number of copies or prints to make based on the number of sheets that have jammed Fixing Unit Inside the Main Unit If a paper jam occurs in the fixing unit area a screen similar to the one shown below appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the to...

Page 135: ...pment If the optional Copy Tray J1 is attached to the main unit remove all of the output paper from the tray For more information see e Manual Optional Equipment 2 Pull down the upper cover of the fixing unit by its tab and remove any jammed paper If there is paper jammed in the lower part of the fixing unit proceed to step 3 The fixing unit and its surroundings are subject to high temperatures Wh...

Page 136: ... cover of the main unit and then gently close the right cover until it clicks into place in the closed position If the optional Paper Deck Q1 was moved away from the main unit reconnect it to the main unit For more information see e Manual Optional Equipment When closing the right cover of the main unit be careful not to get your fingers caught as this may result in personal injury ...

Page 137: ... Unit If a paper jam occurs inside the duplexing unit a screen similar to the one shown below appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the touch panel display to remove the jammed paper The fixing unit and its surroundings inside the machine may become hot during use When removing jammed paper ...

Page 138: ...k Q1 is attached to the main unit move the paper deck away from the main unit before proceeding with this procedure For more information see e Manual Optional Equipment If the optional Copy Tray J1 is attached to the main unit remove all of the output paper from the tray For more information see e Manual Optional Equipment 2 Remove any jammed paper ...

Page 139: ...t reconnect it to the main unit For more information see e Manual Optional Equipment When closing the right cover of the main unit be careful not to get your fingers caught as this may result in personal injury 4 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleare...

Page 140: ...a screen similar to the one shown below appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the touch panel display to remove the jammed paper 1 Remove all of the paper that is not jammed from the stack bypass ...

Page 141: ... If the optional Paper Deck Q1 is attached to the main unit move the paper deck away from the main unit before proceeding with this procedure For more information see e Manual Optional Equipment If the optional Copy Tray J1 is attached to the main unit remove all of the output paper from the tray For more information see e Manual Optional Equipment ...

Page 142: ...ver of the main unit and then gently close the right cover until it clicks into place in the closed position If the optional Paper Deck Q1 was moved away from the main unit reconnect it to the main unit For more information see e Manual Optional Equipment When closing the upper and lower right covers of the main unit be careful not to get your fingers caught as this may result in personal injury ...

Page 143: ...paper jam is entirely cleared For more information see Screens Indicating the Locations of Paper Jams on p 3 3 Paper Drawer 1 If a paper jam occurs inside Paper Drawer 1 a screen similar to the one shown below appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the touch panel display to remove the jammed...

Page 144: ...k Q1 is attached to the main unit move the paper deck away from the main unit before proceeding with this procedure For more information see e Manual Optional Equipment If the optional Copy Tray J1 is attached to the main unit remove all of the output paper from the tray For more information see e Manual Optional Equipment 2 Remove any jammed paper ...

Page 145: ...Clearing Paper Jams 3 21 3 Troubleshooting 3 Open the paper drawer s right cover 4 Remove any jammed paper 5 Press and release the button on Paper Drawer 1 ...

Page 146: ...Jams 3 22 3 Troubleshooting 6 Grip the handle and pull out the paper drawer until it stops 7 Remove any jammed paper 8 Gently push Paper Drawer 1 back into the machine until it clicks into place in the closed position ...

Page 147: ...the paper drawer s right cover be careful not to get your fingers caught as this may result in personal injury 10 Place your hand where the hand symbol is located on the right cover of the main unit and then gently close the right cover until it clicks into place in the closed position If the optional Paper Deck Q1 was moved away from the main unit reconnect it to the main unit For more informatio...

Page 148: ...er jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicating the Locations of Paper Jams on p 3 3 Paper Drawer 2 If a paper jam occurs inside Paper Drawer 2 a screen similar to the one shown below appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedu...

Page 149: ... cover If the optional Paper Deck Q1 is attached to the main unit move the paper deck away from the main unit before proceeding with this procedure For more information see e Manual Optional Equipment 2 Remove any jammed paper 3 Press and release the button on Paper Drawer 2 ...

Page 150: ...Jams 3 26 3 Troubleshooting 4 Grip the handle and pull out the paper drawer until it stops 5 Remove any jammed paper 6 Gently push Paper Drawer 2 back into the machine until it clicks into place in the closed position ...

Page 151: ... reconnect it to the main unit For more information see e Manual Optional Equipment When closing the right cover of the paper drawer be careful not to get your fingers caught as this may result in personal injury 8 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely clea...

Page 152: ... inside the machine which are subject to high voltages When removing jammed paper or when inspecting the inside of the machine do not allow necklaces bracelets or other metal objects to touch the inside of the machine as this may result in burns or electrical shock When removing jammed paper take care not to cut your hands on the edges of the paper 1 Open the lower right cover of the cassette feed...

Page 153: ...Paper Jams 3 29 3 Troubleshooting 2 Remove any jammed paper 3 Press and release the button on the paper drawer indicated on the touch panel display 4 Grip the handle and pull out the paper drawer until it stops ...

Page 154: ...ny jammed paper 6 Gently push the paper drawer back into the machine until it clicks into place in the closed position When returning the paper drawer to its original position be careful not to get your fingers caught as this may result in personal injury ...

Page 155: ...ptional Equipment When closing the lower right cover of the cassette feeding unit be careful not to get your fingers caught as this may result in personal injury 8 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicating the...

Page 156: ...s on the touch panel display to remove the jammed paper There are some areas inside the machine which are subject to high voltages When removing jammed paper or when inspecting the inside of the machine do not allow necklaces bracelets or other metal objects to touch the inside of the machine as this may result in burns or electrical shock When removing jammed paper take care not to cut your hands...

Page 157: ...ll down the lever on the side of the paper deck that attaches to the main unit and remove any jammed paper from the feeding area Paper can also be jammed in the feeding slot on the side of the main unit Remove any jammed paper from the feeding slot ...

Page 158: ...e main unit be careful not to get your fingers caught as this may result in personal injury 4 Press the open button to open the paper deck The inside lifter descends automatically If the machine is in the Sleep mode the touch panel is not displayed and only the main power indicator is lit you may not be able to open the paper deck In this case press the control panel power switch to reactivate the...

Page 159: ...e paper deck be careful not to get your fingers caught as this may result in personal injury 7 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicating the Locations of Paper Jams on p 3 3 ...

Page 160: ...cedure described below and the procedure that appears on the touch panel display to remove the jammed paper There are some areas inside the machine which are subject to high voltages When removing jammed paper or when inspecting the inside of the machine do not allow necklaces bracelets or other metal objects to touch the inside of the machine as this may result in burns or electrical shock When r...

Page 161: ...Clearing Paper Jams 3 37 3 Troubleshooting 2 Remove any jammed originals 3 Open the inner cover holding it by its front tab Inner Cover 4 Turn the feed dial and remove any jammed originals ...

Page 162: ... inner cover When closing the inner cover be careful not to get your fingers caught as this may result in personal injury 6 Close the feeder cover When closing the feeder cover be careful not to get your fingers caught as this may result in personal injury ...

Page 163: ...ful not to get your fingers caught as this may result in personal injury 9 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicating the Locations of Paper Jams on p 3 3 ...

Page 164: ... the edges of the paper When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with your hands or clo...

Page 165: ... 3 41 3 Troubleshooting 1 Open the front cover of the finisher If the optional Puncher Unit R1 is not attached this procedure is not necessary Proceed to step 4 2 Align the pointed notch on the knob with the shaded region ...

Page 166: ...e button on the right cover of the main unit and open the right cover If the optional Paper Deck Q1 is attached to the main unit move the paper deck away from the main unit before proceeding with this procedure For more information see e Manual Optional Equipment If the optional Copy Tray J1 is attached to the main unit remove all of the output paper from the tray For more information see e Manual...

Page 167: ...t the paper output unit 6 Pull down any one of the four inner guides and remove any jammed paper If it is impossible to lower one of the four inner guides try another inner guide Do not attempt to lower the inner guide too forcefully as this may break it ...

Page 168: ...t as this may result in personal injury 8 Pull down the upper cover of the fixing unit by its tab and remove any jammed paper If there is difficulty in removing jammed paper from the bottom of the fixing unit proceed to step 9 The fixing unit and its surroundings are subject to high temperatures When removing jammed paper take care not to touch anything in this area except the jammed paper and the...

Page 169: ...ed on the right cover of the main unit and then gently close the right cover until it clicks into place in the closed position If the optional Paper Deck Q1 was moved away from the main unit reconnect it to the main unit For more information see e Manual Optional Equipment When closing the right cover of the main unit be careful not to get your fingers caught as this may result in personal injury ...

Page 170: ...rs in the optional Finisher S1 and Puncher Unit R1 a screen similar to the one shown below appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the touch panel display to remove the jammed paper There are some areas inside the machine which are subject to high voltages When removing jammed paper or when in...

Page 171: ...med paper to come into contact with your hands or clothing as this will dirty your hands or clothing If they become dirty wash them immediately with cold water Washing them with warm water will set the toner and make it impossible to remove the toner stains When removing paper which has become jammed inside the machine remove the jammed paper gently to prevent the toner on the paper from scatterin...

Page 172: ... the right cover If the optional Paper Deck Q1 is attached to the main unit move the paper deck away from the main unit before proceeding with this procedure For more information see e Manual Optional Equipment If the optional Copy Tray J1 is attached to the main unit remove all of the output paper from the tray For more information see e Manual Optional Equipment ...

Page 173: ...ht cover of the main unit and then gently close the right cover until it clicks into place in the closed position If the optional Paper Deck Q1 was moved away from the main unit reconnect it to the main unit For more information see e Manual Optional Equipment When closing the right cover of the main unit be careful not to get your fingers caught as this may result in personal injury ...

Page 174: ... out to the left Do not place any objects on the finisher unit or lean on it as doing so may damage the machine or cause the machine to fall over resulting in personal injury 8 Pull down the puncher unit and then remove any jammed paper Puncher Unit R1 9 Return the puncher unit to its original position ...

Page 175: ...d then return the finisher unit to its original position When returning the finisher unit to its original position do not place your fingers or hands under the finisher as they may get caught resulting in personal injury 11 Return the pointed notch on the knob back to its original position ...

Page 176: ...not to get your fingers caught as this may result in personal injury 13 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicating the Locations of Paper Jams on p 3 3 ...

Page 177: ...care not to cut your hands on the edges of the paper When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into c...

Page 178: ...ng Paper Jams 3 54 3 Troubleshooting 1 Remove any jammed paper protruding from the output tray 2 Open the front cover of the finisher 3 Lift the handle of the finisher unit up and then pull it out to the left ...

Page 179: ...doing so may damage the machine or cause the machine to fall over resulting in personal injury 4 Open the transfer cover and then remove any jammed paper Transfer Cover 5 Close the transfer cover When closing the transfer cover be careful not to get your fingers caught as this may result in personal injury ...

Page 180: ... finisher unit to its original position do not place your fingers or hands under the finisher as they may get caught resulting in personal injury 7 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury 8 Follow the instructions on the touch panel display ...

Page 181: ...er metal objects to touch the inside of the machine as this may result in burns or electrical shock When removing jammed paper take care not to cut your hands on the edges of the paper When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your local authorized Canon deale...

Page 182: ...eck if any jammed paper is stuck inside the output area of the finisher If a paper jam occurs when you are printing in the Staple mode do not remove the output sheets that are waiting to be stapled Printing and stapling resume after you clear the paper jam 2 Open the top cover of the finisher and remove any jammed paper The Optional Saddle Finisher AE2 The Optional Finisher AE1 ...

Page 183: ... of the finisher be careful not to get your fingers caught as this may result in personal injury 4 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicating the Locations of Paper Jams on p 3 3 ...

Page 184: ...hen removing jammed paper take care not to cut your hands on the edges of the paper When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on ...

Page 185: ...3 61 3 Troubleshooting 1 Open the buffer pass unit and remove any jammed paper 2 Close the buffer pass unit When closing the buffer pass unit be careful not to get your fingers caught as this may result in personal injury ...

Page 186: ... occurs inside the front cover of the optional Saddle Finisher AE2 a screen similar to the one shown below appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the touch panel display to remove the jammed paper There are some areas inside the machine which are subject to high voltages When removing jammed ...

Page 187: ... to allow the toner on the jammed paper to come into contact with your hands or clothing as this will dirty your hands or clothing If they become dirty wash them immediately with cold water Washing them with warm water will set the toner and make it impossible to remove the toner stains When removing paper which has become jammed inside the machine remove the jammed paper gently to prevent the ton...

Page 188: ...to the upper delivery guide so it returns to its original position when released Upper Delivery Guide 3 Tilt the lower delivery guide to the right and remove any jammed paper Turn the lever on the lower delivery guide to the right until it stops and then tilt the lower delivery guide to the right Upper Delivery Guide Lower Delivery Guide ...

Page 189: ...er of the finisher be careful not to get your fingers caught as this may result in personal injury 6 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicating the Locations of Paper Jams on p 3 3 ...

Page 190: ...not to cut your hands on the edges of the paper When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contac...

Page 191: ...67 3 Troubleshooting 1 Open the front cover of the finisher 2 Turn the knob on the right in the direction of the arrow counterclockwise 3 While pushing in the knob on the left turn it in the direction of the arrow clockwise ...

Page 192: ...dle stitcher unit 5 Tilt the lower delivery guide to the right and remove any jammed paper Turn the lever on the lower delivery guide to the right until it stops and then tilt the lower delivery guide to the right Lower Delivery Guide 6 Return the lower delivery guide to its original position ...

Page 193: ...the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared For more information see Screens Indicating the Locations of Paper Jams on p 3 3 Puncher Unit M1 Optional If a paper jam occurs inside the optional Puncher Unit M1 a screen similar to the one shown below appears on the touch panel display Check the location of the paper jam and follow the procedure ...

Page 194: ...Clearing Paper Jams 3 70 3 Troubleshooting 1 Open the front cover of the punch waste tray 2 Align the pointed notch on the knob within the shaded region 3 Open the top cover of the puncher unit ...

Page 195: ... 4 Remove any jammed paper 5 Close the top cover of the puncher unit When closing the top cover of the puncher unit be careful not to get your fingers caught as this may result in personal injury 6 Close the front cover of the punch waste tray ...

Page 196: ...per Jams on p 3 3 Inner 2 Way Tray D1 Optional If a paper jam occurs inside the optional Inner 2 Way Tray D1 a screen similar to the one shown below appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the touch panel display to remove the jammed paper There are some areas inside the machine which are subj...

Page 197: ...ng them with warm water will set the toner and make it impossible to remove the toner stains When removing paper which has become jammed inside the machine remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth If the toner gets into your eyes or mouth wash them immediately with cold water and immediately consult a physician 1 Press the...

Page 198: ...the paper output unit 3 Remove any jammed paper 4 Push the paper output unit back into its original position When pushing the paper output unit back into its original position be careful not to get your fingers caught as this may result in personal injury ...

Page 199: ... Q1 was moved away from the main unit reconnect it to the main unit For more information see e Manual Optional Equipment When closing the right cover of the main unit be careful not to get your fingers caught as this may result in personal injury 7 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display un...

Page 200: ... on the edges of the paper When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with your hands or ...

Page 201: ...it and open the right cover If the optional Paper Deck Q1 is attached to the main unit move the paper deck away from the main unit before proceeding with this procedure For more information see e Manual Optional Equipment 2 Remove any jammed paper protruding from the inside slot of the copy tray ...

Page 202: ...t reconnect it to the main unit For more information see e Manual Optional Equipment When closing the right cover of the main unit be careful not to get your fingers caught as this may result in personal injury 4 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleare...

Page 203: ... staple jam occurs in the optional Finisher S1 a screen similar to the one shown below appears on the touch panel display Check the location of the staple jam and follow the procedure described below and the procedure that appears on the touch panel display to remove any jammed staples Make sure to close all covers and paper drawers of the machine before clearing any staple jams ...

Page 204: ... of the finisher unit up and then pull it out to the left Do not place any objects on the finisher unit or lean on it as doing so may damage the machine or cause the machine to fall over resulting in personal injury 3 Lift and pull out the staple case from the stapler unit holding it by the green tab ...

Page 205: ...learing Staple Jams 3 81 3 Troubleshooting 4 Push down the tab on the staple case 5 Remove all of the staples that slide from the staple case 6 Return the tab on the staple case to its original position ...

Page 206: ...r until it is securely in place 8 Lift the handle of the finisher unit up and then return the finisher unit to its original position When returning the finisher unit to its original position do not place your fingers or hands under the finisher as they may get caught resulting in personal injury ...

Page 207: ...ry stapling operation to reposition the staples Finisher AE1 Saddle Finisher AE2 Optional If a staple jam occurs in the stapler unit of the optional Finisher AE1 or optional Saddle Finisher AE2 a screen similar to the one shown below appears on the touch panel display Check the location of the staple jam and follow the procedure described below and the procedure that appears on the touch panel dis...

Page 208: ...bleshooting 1 Open the front cover of the finisher The Optional Saddle Finisher AE2 The Optional Finisher AE1 2 Lift and pull out the staple case from the stapler unit holding it by the green tab 3 Push down the tab on the staple case ...

Page 209: ... 3 Troubleshooting 4 Remove all of the staples that slide from the staple case 5 Return the tab on the staple case to its original position 6 Gently push the staple case back into the stapler unit until it is securely in place ...

Page 210: ...eared the staple jam be sure to manually reposition the staples in the saddle stitcher unit See e Manual Additional Functions Saddle Stitcher Unit Optional If a staple jam occurs inside the saddle stitcher unit of the optional Saddle Finisher AE2 a screen similar to the one shown below appears on the touch panel display Check the location of the staple jam and follow the procedure described below ...

Page 211: ...oklet tray before clearing a staple jam inside the saddle stitcher unit This procedure is necessary only if the optional Saddle Finisher AE2 is attached 1 Open the front cover of the finisher 2 Grip the saddle stitcher unit by its handle and pull it out of the finisher until it stops Saddle Stitcher Unit ...

Page 212: ...nit of the saddle stitcher unit towards you and then push it up Stapler Unit of the Saddle Stitcher Unit 4 Pull out the staple cartridge containing the jammed staples holding it by its left and right sides 5 On the staple case push down Part A and push up Part B A B ...

Page 213: ...ng 6 Remove any jammed staples and return Part B to its original position B 7 Return the staple cartridge to its original position 8 Pull the stapler unit of the saddle stitcher unit towards you and then push it down into its original position ...

Page 214: ...tion 10 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury When you have cleared the staple jam be sure to manually reposition the staples in the saddle stitcher unit See e Manual Additional Functions ...

Page 215: ...he touch panel display at the following times When scanning or printing cannot be performed because of an operational error When you need to make a decision or take some action during scanning copying or printing When you need to make a decision or take some action while browsing the network The following is a list of self diagnostic error messages along with their possible causes and remedies Loa...

Page 216: ...n page 1 to the top and then press the Start key Data for the scanned original has exceeded limits on the size that can be handled by this machine Automatically adjust settings and try again Cause Scanning has stopped because the data size of the scanned original exceeds the maximum data size that the machine can handle Remedy Try scanning the original again from the first page If scanning is stil...

Page 217: ...the Toner Cartridge on p 2 49 Place the original on the platen glass Cause The specified mode requires that the original be placed on the platen glass but there is no original on the platen glass Remedy Place the original on the platen glass Remove the original from the platen glass Cause An original remains on the platen glass Remedy Remove the original from the platen glass and place the new ori...

Page 218: ...e e Manual Basic Operations If a send receive or fax job does not complete successfully the error code is printed in the Results column on the Activity Report and Send Report However if a send job is canceled STOP is printed in the Results column on the Send Report See e Manual Send Fax Perform the necessary procedures according to the error code 001 Cause 1 Different sized originals were scanned ...

Page 219: ... Jobs with Unknown IDs is set to Off Remedy Remedy Set Allow Printer Jobs with Unknown IDs to Off See e Manual Security 703 Cause 1 The hard disk is full and no more images can be scanned Remedy 1 Wait a few moments and try scanning again after the current send jobs complete Remedy 2 Erase documents stored in inboxes If the machine still does not operate normally turn the main power OFF and then b...

Page 220: ...se You cannot print because the set page limit total has been reached Remedy Contact your System Manager 817 Cause A communication error occurred between your machine and a remote copy printer Remedy Check the network connection and try again If communication errors continue contact your System Manager 823 Cause Unable to connect to a remote copy printer Remedy Check the network connection and try...

Page 221: ...g a job Remedy Try delivering device information again after the client machine finishes processing the job 850 Cause Device information could not be delivered because a screen relating to the delivered device information is being displayed Remedy Try delivering the device information again after the screen is cleared from the client machine See e Manual Security 851 Cause 1 There is insufficient ...

Page 222: ...to the machine Remedy 2 Try printing again Cause 3 The spool memory is full when Use Spooler in Network Settings in System Settings from the Additional Functions screen is set to On therefore data received from the host could not be spooled Remedy 3 Set Use Spooler in Network Settings in System Settings from the Additional Functions screen to Off an d try sending the print data again See e Manual ...

Page 223: ...y Contact your local authorized Canon dealer 856 Cause The job was canceled because there was not enough free space on the hard disk to store the temporary data Remedy Contact your System Manager 857 Cause Data reception timed out or the job was canceled at the host Remedy Check that the network is functioning properly and then try printing again 858 Cause There is a problem with the print data se...

Page 224: ...ng PDL data or image data Remedy Confirm the print settings you made when printing from a computer 862 Cause 1 The saddle finisher trays have exceeded their stacking limits See Chapter 4 Appendix Remedy Change the print data or print settings and try printing again Cause 2 A combination of settings which is not supported was set Remedy Change the print data or print settings and try printing again...

Page 225: ...3 Troubleshooting 863 Cause An error occurred while processing PDL data or image data Remedy Check the settings and try printing again 865 Cause A function related to performing jobs is restricted Remedy Contact your System Manager ...

Page 226: ...x functions In addition each function is guaranteed to be able to store the following number of pages Copy 100 pages Print 100 pages excluding Secured Print Jobs For example the Copy function can store up to 8 100 pages of scanned images 100 8 000 8 100 pages approximate figures However the number of pages that the machine s memory can store may differ depending on the amount of memory required fo...

Page 227: ...e scan the remaining originals No The pages scanned into memory are not printed Another Function Select to use another function that is not being used If the desired function is not displayed press or to scroll to the desired function press Done The Basic Features screen of the selected function appears If the screen shown below appears Select Cancel or Another Function ...

Page 228: ...ncel The current job is canceled and the display returns to the Basic Features screen Scan the job again when the current job is complete Another Function Select to use another function that is not being used If the desired function is not displayed press or to scroll to the desired function press Done ...

Page 229: ...one shown below appears follow the procedure described below Do not connect or disconnect the power cord with wet hands as this may result in electrical shock Always grasp the power plug when disconnecting the power cord Pulling on the power cord may expose or snap the core wire or otherwise damage the power cord If the power cord is damaged this could cause current to leak resulting in a fire or ...

Page 230: ...turning the main power switch back to the I side I side side 3 If the machine still does not operate normally follow the procedure below and then contact your local authorized Canon dealer Turn the main power switch OFF Remove the power plug from the power outlet When you contact your local authorized Canon dealer have the following information available Product name Details of the malfunction The...

Page 231: ...f the finishing modes However after the Limited Functions Mode is deactivated the Service Call Message screen may appear again unless the cause of the malfunction is removed If you shutdown the machine when there is a job waiting to print that job is erased If you set Limited Functions Mode to On from the Service Call Message screen Limited Functions Mode in Common Settings from the Additional Fun...

Page 232: ...3 Press Shutdown to turn the main power switch OFF After the machine shuts down the control power switch automatically turns OFF and the main power switch of machine automatically switches to OFF side 4 Wait at least 10 seconds before turning the main power switch back to the I side I side side The machine starts up in the Limited Functions mode ...

Page 233: ...both turned ON always check that the breaker is not in the OFF position If the breaker is in the OFF position contact your local authorized Canon dealer without turning the breaker back ON ON I side OFF side If the breaker is in the OFF position do not switch the current leakage breaker back ON Doing so may lead to a fire electrical shock smoke or the tripping of other breakers in the facility ...

Page 234: ...g 3 110 3 Troubleshooting Printer Fax Driver Troubleshooting See the Troubleshooting in the driver help to resolve problems when using the printer driver or fax driver for Windows In this section screens for the printer driver are used ...

Page 235: ...4 8 Fax TX Report Fax Error TX Report 4 9 Fax Multi TX Report 4 11 Fax RX Report 4 12 Confidential Fax Inbox RX Report 4 13 Activity Report 4 15 Fax Activity Report 4 17 Forwarding Conditions List 4 19 Registered LDAP Server List 4 20 Address Book List 4 21 User s Data List 4 23 System Information 4 25 Number of Enterable Characters and Capacity of Various Functions 4 28 Number of Enterable Charac...

Page 236: ... See e Manual What This Machine Can Do DEPT ID If a Department ID is set it is listed at the top of the log Copy logs are printed for each Department ID JOB NO Prints the four digit number which is automatically assigned to a copy job that is accepted If a user was authenticated by a login service such as SSO H the users name will be displayed on the line below the JOB NO TIME Prints the date and ...

Page 237: ...rints OK or NG OK is printed when the copy job completes successfully NG No Good is printed if an error occurs during the copy job The error code or STOP is also printed next to NG Print Log List The print log list contains information about past print jobs You can print the print log list from the System Monitor screen See e Manual What This Machine Can Do DEPT ID If a Department ID is set it is ...

Page 238: ...en the print job completes successfully NG No Good is printed if an error occurs during the print job The error code or STOP is also printed next to NG Device Information Delivery Destination List The Device Information Delivery Destination List contains information about registered delivery destinations You can print this list from Register Destinations under Transmitting Settings in Device Infor...

Page 239: ...itional Functions screen are set for the destination Device Information Communication Log Report The Device Information Communication Log Report contains information about device information that has been delivered and received You can select to print the Device Information Communication Log Report manually or automatically You can also select to either print the Communication Log after the number...

Page 240: ...e printed from the System Monitor screen See e Manual Send Fax If the optional Color Universal Send Kit standard equipped for the imageRUNNER 3245i 3235i is activated a list of e mail I fax and file server transmissions is printed If the optional FAX Board is installed a list of fax jobs is printed SET TIME The date and time that the send job was specified is printed in 24 hour notation If SSO H i...

Page 241: ...omatically assigned when the document is accepted for sending is printed MODE The type and mode of transmission are printed Transmission type Send TX Mode of transmission FTP SMB IPX WebDAV User Inbox BOX I Fax I FAX E mail MAIL Fax FAX PGS The number of pages that were sent is printed If a field exceeds its display capacity only those characters that fit in the display are printed ...

Page 242: ...ted Even if Report with TX Image is set to On the contents of the sent document are not printed on the report if the document was sent using the Encrypted PDF mode If the optional FAX Board is installed the results of fax and User Inbox transmissions are printed You can also print a Send TX Report with an image of the sent original attached to it See e Manual Send Fax JOB NO The four digit number ...

Page 243: ...field exceeds its display capacity only those characters that fit in the display are printed Fax TX Report Fax Error TX Report This report indicates items such as the fax number of the party to which you sent documents the result of communication and other information to enable you to check whether the documents were sent correctly to the intended destination You can set whether to automatically p...

Page 244: ...ion is printed up to the first 20 digits PSWD SUBADDRESS A subaddress is printed if specified The password is not printed to maintain security DESTINATION ID The name of the remote party is printed ST TIME Start Time The date and time in 24 hour notation at which the document started to transmit are printed USAGE T The time taken in minutes and seconds to send the document from start to finish is ...

Page 245: ...anual Send Fax JOB NO The four digit number that is automatically assigned when the document is accepted for sending is printed DEPT ID If Department ID Management is set the Department ID is printed PGS The number of pages that were sent is printed TX RX INCOMPLETE If a transmission is incomplete the fax number and the name of the destination are printed If there is no applicable destination _ _ ...

Page 246: ...e optional FAX Board is installed MESSAGE A message describing the reception result is printed JOB NO The four digit number that is automatically assigned when the document is accepted for receiving is printed DESTINATION ADDRESS The fax number of the sender is printed up to the first 20 digits PSWD SUBADDRESS A subaddress is printed if specified The password is not printed to maintain security DE...

Page 247: ...ion error occurred NG No Good is printed If a reception error occurred the page number in which the error occurred and the error code number are printed Confidential Fax Inbox RX Report This report enables you to confirm that documents were received in a Confidential Fax Inbox You can set whether to automatically print a Confidential Fax Inbox RX Report See e Manual Send Fax This mode is available...

Page 248: ...ATION ID The name of the sender is printed ST TIME Start Time The date and time in 24 hour notation at which the document started to be received are printed USAGE T The time taken in minutes and seconds to receive the document from start to finish is printed PGS The number of pages that were received is printed RESULT If the documents were received successfully OK is printed If a reception error o...

Page 249: ...ceive logs can also be printed separately An Activity Report can be printed manually at any time from the System Monitor screen See e Manual Send Fax If the optional Color Universal Send Kit standard equipped for the imageRUNNER 3245i 3235i is activated a list of e mail I fax file server and User Inbox transmission logs are also printed If the optional FAX Board is installed a list of fax and the ...

Page 250: ...ination address is printed on the second line DESTINATION ID The name of the recipient is printed JOB NO The four digit number that is automatically assigned when the document is accepted for sending or receiving is printed Numbers between 0001 and 4999 are for sending while numbers between 5001 and 9999 are for receiving MODE The type and mode of transmission are printed Transmission type Send TX...

Page 251: ...r folder was actually delivered is printed If a field exceeds its display capacity only those characters that fit in the display are printed Fax Activity Report The Fax Activity Report is a printed log that shows the results of send and receive jobs A Fax Activity Report can be printed either automatically or manually A Fax Activity Report is automatically printed when either the number of communi...

Page 252: ...S The name and fax number of the remote party are printed If a subaddress or sender s name has been specified it is printed beneath the fax number NO The four digit number that is automatically assigned when the document is accepted for sending or receiving is printed Numbers between 0001 and 4999 are for sending while numbers between 5001 and 9999 are for receiving MODE The communicated contents ...

Page 253: ...o the recipient OK is printed If a sending error occurred the page number in which the error occurred and the error code number are printed Forwarding Conditions List You can print the contents of the forwarding settings that have been specified Manually print the Forwarding Conditions List whenever necessary See e Manual Send Fax ...

Page 254: ...Sample Reports 4 20 4 Appendix Registered LDAP Server List You can print the registered LDAP server settings See e Manual Send Fax ...

Page 255: ...standard equipped for the imageRUNNER 3245i 3235i is activated the details of e mail I fax file server and group destinations are printed If the optional FAX Board is installed the details of fax and group destinations are printed DESTINATION NAME The name of the specified destination is printed When printing the contents of a one touch button the number of the one touch button is printed on the f...

Page 256: ... printed If the Class is I FAX or MAIL The I fax address or e mail address is printed If the Class is FAX The fax number is printed on the first line and the subaddress on the second line if it is specified If the Class is GROUP The destinations stored in the group address are printed on the second line and continue down in a list If a file server is stored in the group address no additional infor...

Page 257: ...ata List The User s Data List prints out the Send Settings made in Communications Settings Report Settings and System Settings from the Additional Functions screen Manually print the User s Data List whenever necessary See e Manual Send Fax ...

Page 258: ...Sample Reports 4 24 4 Appendix ...

Page 259: ...essary Maximum Memory Usage 220 Registered Service com canon meap service portalservice PortalService MEAP Contents 00 73 MEAP Specifications 5 6 7 9 10 11 MEAP Contents Prints the MEAP version MEAP Specifications Prints information regarding the MEAP function Application Name Prints the name of the application Application ID System Application Name Prints the system application s file name or the...

Page 260: ... application is idle Installed on Prints the date and time the application was installed Vendor Prints the name of the application vendor License Status Prints the license status Installed An effective license has been installed Invalid The license is invalid Overlimit The installed license has exceeded its user limit Unnecessary You do not need a license to run the application ...

Page 261: ...as its value the current counter value is not printed Maximum Memory Usage Prints the maximum amount of memory that can be used by each application The Maximum Memory Usage number is printed in kilobytes KB Registered Service Prints the service registered on the MEAP framework from the application The Registered Service is printed only if there is data that corresponds to it The printed items are ...

Page 262: ...ent 32 characters maximum Device Information Settings Device Name 32 characters maximum Location 32 characters maximum Communications Settings E mail I Fax Settings Default Subject 40 characters maximum Forwarding Settings Condition Name 50 characters maximum Send Doc Name 24 characters maximum Register LDAP Server Server Name 24 characters maximum Server Address 48 characters maximum Location to ...

Page 263: ...ters maximum Fax Name 24 characters maximum One touch Button Name 12 characters maximum Fax Number 120 digits maximum Subaddress 20 digits maximum Password 20 digits maximum File Name 24 characters maximum One touch Button Name 12 characters maximum Host Name 128 characters maximum Folder Path 255 characters maximum User FTP IPX 24 characters maximum SMB WebDAV 128 characters maximum Password FTP ...

Page 264: ...ter Name 10 characters maximum Mail Box Functions Document Name 24 characters maximum Mode Memory Register Name 10 characters maximum Color Balance Register Name 10 characters maximum Sending Functions Scanning Mode Register Name 8 characters maximum x2 Send Settings Send Doc Name 24 characters maximum Subject 40 characters maximum Message 140 characters maximum ...

Page 265: ...9 Communications Settings Memory RX Inbox Settings Memory RX Inbox Password 7 digits Date Time Settings Year Month day hour Mail Box Settings User Inbox Number of Inboxes 100 Password 7 digits Confidential Fax Inbox Number of Inboxes 50 Communications Settings TX Settings Common Settings Sender s Names TTI Number of Names 99 User Settings Fax Settings Unit Telephone 20 digits maximum Address Book ...

Page 266: ... 10 jobs Mail Box Functions Color Balance Number of Keys 4 Mode Memory Number of Keys 9 Reserving Print Jobs Number of Jobs 32 jobs Sending Documents Number of Documents 32 documents maximum Number of Pages 999 pages maximum Sending Facsimile Functions Scanning Mode Number of keys 8 Reserving Send Jobs E mail I Fax File Inbox 120 jobs Fax 64 jobs Send Jobs Number of pages 999 pages maximum ...

Page 267: ...per Orientation Settings Corner Top Right Double Right Corner Top Right Double Right Corner Top Right Double Right Corner Top Right Double Right Original side Face down Original side Face up Preprinted side Face down Original Preprinted Paper Preprinted side Face up LTR LTR Corner Top Right Double Top Corner Top Right Double Right Corner Top Right Double Right Corner Top Right Double Right Corner ...

Page 268: ... Right Double Right Corner Top Left Double Left Original Preprinted Paper Original side Face down Original side Face up Preprinted side Face down Preprinted side Face up Orientation on the platen glass Orientation in the feeder Staple position Staple position Auto Orientation Setting Orientation in stack bypass paper deck Orientation in paper drawer Either On or Off Either On or Off Either On or O...

Page 269: ...ide Face down Preprinted side Face up Orientation on the platen glass Orientation in the feeder Auto Orientation Setting Orientation in stack bypass paper deck Orientation in paper drawer Original side Face up LTR 11 x17 LGL LTR 11 x17 LGL Either On or Off Either On or Off Either On or Off Either On or Off Set to On when paper orientation in the paper deck stack bypass paper drawer is vertical Ori...

Page 270: ...ist 4 2 Copyright xv Copy Tray J1 Clearing Paper Jams 3 76 Counter check key 1 13 D Display contrast dial 1 13 Displays used in this manual ix E Edit pen 1 13 Error indicator 1 13 Error messages Error codes without messages 3 94 Self diagnostic display 3 91 F Fax Activity Report 4 17 Fax Multi TX Report 4 11 Fax RX Report 4 12 Fax TX Report Fax Error TX Report 4 9 Feeder DADF U1 Clearing paper jam...

Page 271: ...river Troubleshooting 3 110 Printing definition xi Print log list 4 3 Processing Data indicator 1 13 R Registered LDAP Server List 4 20 Relationship between original orientation and preprinted paper output chart 4 33 S Safety instructions Consumables xxix Handling xxvi Important safety instructions xxiii Installation xxiii Maintenance and inspections xxviii Other warnings xxx Power supply xxv Samp...

Page 272: ...panel display About the touch panel display 1 13 Trademarks x Troubleshooting Clearing paper jams 3 3 Error messages 3 91 Memory full 3 102 Printer Fax Driver Troubleshooting 3 110 Reducing the frequency of paper jams 3 2 Service call message 3 105 When the power does not turn ON 3 109 U User s Data List 4 23 ...

Page 273: ......

Page 274: ...details on your regional dealer CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney N S W 2113 Australia CANON CHINA CO LTD 15F Jinbao Building No 89 Jinbao Street Dongcheng District Beijing 100005 China CANON SINGAPORE PTE LTD 1 HarbourFront Avenue 04 01 Keppel Bay Tower Singapore 098632 CANON HONGKONG CO LTD ...

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Summary of Contents for image RUNNER 3245

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Canon image RUNNER 3245, Troubleshooting Manual, Page: 235 / 274

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Summary of Contents for image RUNNER 3245

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