Canon GX3000 Series Online Manual Download Page 471

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What to Do When Paper Is Jammed

If a paper jam occurs during printing (when the support code 1300/1303/1304/1313 is displayed), follow the
procedure below.

Note

• If the paper is not jammed (no support code displayed) but the paper is not fed or output normally, see

What to Do If Paper Is Not Fed/Output Normally.

Important

• When checking the paper output slot / feed slot or removing any foreign objects, do not turn the printer

upside down or tilt it. The ink may leak out.

Check 1

Did you try to print on a small paper size such as

4"x6" 10x15cm

Card

size?

What to Do When Small Paper Sizes Are Jammed

Check 2

Did you try to print from the rear flat tray (A)?

Removing Jammed Paper through Feed Slot of Rear Flat Tray

Check 3

Is the jammed paper visible in the paper output slot (B)?

471

Summary of Contents for GX3000 Series

Page 1: ...GX3000 series Online Manual English ...

Page 2: ...d Repairing Network Settings 50 Performing Changing Network Settings 51 Canon Wi Fi Connection Assistant Screen 52 Performing Network Settings 56 Performing Changing Wired LAN Connection Ethernet Cable Settings 57 Performing Changing Wi Fi Settings 60 Assigning Printer Information 65 List of Models Which Does Not Support Diagnosis and Repair Function 66 List of Models Which Does Not Support IPv6 C...

Page 3: ...Faint or Uneven 113 Maintenance Procedure 114 Printing the Nozzle Check Pattern 116 Examining the Nozzle Check Pattern 117 Cleaning the Print Head 119 Deep Print Head Cleaning 121 Aligning the Print Head 123 Aligning the Print Head Manually 125 Performing Maintenance Functions from Your Computer macOS 128 Opening Remote UI for Maintenance 129 Cleaning the Print Heads 130 Adjusting Print Head Posit...

Page 4: ...ng that Power Is On 185 Turning the Printer On and Off 186 Unplugging the Printer 188 LCD and Operation Panel 189 Entering Numbers Letters and Symbols 191 Changing Settings 192 Changing Printer Settings from Your Computer Windows 193 Changing the Print Options 194 Managing the Printer Power 195 Changing the Printer Operation Mode 197 Changing Printer Settings from Your Computer macOS 199 Managing ...

Page 5: ...Paper 236 Economy Mode 237 Printing 238 Printing from Computer 239 Printing from Application Software Windows Printer Driver 240 Basic Printing Setup 241 Main Controls Basic Settings Tab 243 Basic Settings Tab Description 244 Paper Settings on the Printer Driver and the Printer Media Type 252 Paper Settings on the Printer Driver and the Printer Paper Size 254 Printing on Postcards 256 Setting Up E...

Page 6: ...rPrint 298 Printing 299 Printing on Postcards 302 Adding Printer 303 How to Open Printer Settings Screen 304 Displaying the Printing Status Screen 305 Deleting the Undesired Print Job 306 Removing Printer That Is No Longer Required from List of Printers 307 Printing Using Canon Application Software 308 Printing from Smartphone Tablet 309 Paper Settings 310 Copying 313 Making Copies 314 Setting Ite...

Page 7: ...ning Tips 367 Positioning Originals Scanning from Computer 368 Frequently Asked Questions 373 Network FAQ 376 Network Communication Problems 378 Cannot Find Printer on Network Windows macOS 379 Cannot Find Printer on Network 380 Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB 384 Wireless Router Problems 386 Network Key Password Unknown 387 Printer Cannot Be U...

Page 8: ...mplete or Missing Windows 439 Back of Paper Is Smudged 440 Uneven or Streaked Colors 441 Change to Offline Windows 442 Scanning Problems Windows 444 Scanning Problems 445 Scanner Does Not Work 446 ScanGear Scanner Driver Does Not Start 447 Scanning Problems macOS 448 Scanning Problems 449 Scanner Does Not Work 450 Scanner Driver Does Not Start 451 Mechanical Problems 452 Printer Does Not Turn On 4...

Page 9: ...at to Do When Paper Is Jammed 471 Removing Jammed Paper inside Printer 477 Removing Jammed Paper from Rear Side 481 1000 487 1003 488 1200 489 1401 490 1496 491 1723 492 1724 493 1725 494 1726 495 1727 496 Cassette Is Not Installed 1876 497 2110 498 2113 503 2114 510 2200 515 3252 516 4103 517 5100 518 5200 519 6000 520 ...

Page 10: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 10 ...

Page 11: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 12: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 12 ...

Page 13: ...Trademarks and Licenses Trademarks Licenses 13 ...

Page 14: ... 1998 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Adobe Acrobat Flash Photoshop Photoshop Elements Lightroom Adobe RGB and Adobe RGB 1998 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Amazon Echo and Alexa are trademarks of Amazon com Inc or its af...

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Page 16: ...ight owner as Not a Contribution Contributor shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work 2 Grant of Copyright License Subject to the terms and conditions of this License each Contributor hereby grants to You a perpetual worldwide non exclusive no charge royalty free irrevocable c...

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Page 19: ...THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 4 Sun Microsystems Inc copyright notice BSD Copyright c 2003 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 U S A All rights reserved Use is subject to license terms below This distribution may include materials developed by third parties Sun Sun Microsystems the Sun logo and Solaris are trademar...

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Page 24: ...ILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The FreeType Project LICENSE 2006 Jan 27 Copyright 1996 2002 2006 by David Turner Robert Wilhelm and Werner Lemberg Introduction The FreeType Project is distributed in several archive packages some of them may cont...

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Page 30: ...ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Lua Copyright 1994 2014 Lua org PUC Rio Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish di...

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Page 35: ...ted to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connection apply In the Wireless Direct you can conn...

Page 36: ... is wrong with network connection Select either link below to download Wi Fi Connection Assistant Checking Printer Connection Status Using Wi Fi Connection Assistant Performing Changing Network Settings Windows For Windows you can perform network settings using Wi Fi Connection Assistant Wi Fi Connection Assistant Windows Diagnosing and Repairing Network Settings Windows macOS You can diagnose or ...

Page 37: ...Restrictions Notices when printing using web service Notice for Web Service Printing 37 ...

Page 38: ...ity The connection between your device and the wireless router will be temporarily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete When connecting to Wi Fi outdoors do not connect to a 5 GHz network SSID The 5 GHz band available for use with the printer includes the channels that are allowed for indoor use only depending on your country...

Page 39: ...ase web services for the printer cannot be used In Wireless Direct mode you can connect up to five devices at the same time If you try to connect a sixth device while five devices are already connected an error will appear If an error appears disconnect a device that does not use the printer and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with e...

Page 40: ...Network Connection Tips Windows macOS Detect Same Printer Name Switching Printer s Connection to Network or Devices Setting Up IEEE802 1X EAP WPA WPA2 WPA3 Enterprise 40 ...

Page 41: ...cOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the netw...

Page 42: ...witching LAN Connection Method If you want to switch the connection method to a USB connection when the printer is used with a LAN connection refer to Setup Guide to setup Reconfiguration Method of Wi Fi Connection If you want to switch to Wireless Direct when using the printer with Wi Fi connection Wireless Direct and wireless LAN connection Wi Fi can be used together but only at 2 4GHz Connectin...

Page 43: ...AP switch access point Authenticator refer to the respective instruction manuals 3 Configure Remote UI 3 Remote UI is used to configure printer security settings See below for an overview of Remote UI Configuration Changes Display Printer Status Using Web Browser This web page will guide you through the configuration using Wireless Direct Refer to the following to connect via Wireless Direct Conne...

Page 44: ...ll be used for client authentication Normally select Verify authentication server certificates EAP TLS You must have a client authentication certificate registered Normally select Verify authentication server certificates EAP TTLS Select MSCHAPv2 or PAP as the authentication protocol Set the user name and password that will be used for client authentication 8 Save your settings 8 Select OK to save...

Page 45: ...ss point to connect If You Cannot Connect If you are unable to connect to the IEEE802 1X EAP switch Authenticator or access point please redo the settings from step 3 above Important Wireless Direct is disabled when you connect to an IEEE802 1X EAP access point When using the Remote UI enable Wireless Direct from the operation panel settings and connect again using Wireless Direct Note Select Sett...

Page 46: ...4 If you see a message other than the above follow the instructions 4 46 ...

Page 47: ...t Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection Important Available functions and settings vary depending on your printer 47 ...

Page 48: ...n Wi Fi Connection Assistant repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified for the printer at the time of purchase When you change the network settings authentication by the administrator password is required For details Administrator Password For improving security we rec...

Page 49: ...nt In Windows 7 click Start and select All Programs Canon Utilities Wi Fi Connection Assistant and then Wi Fi Connection Assistant When you start up Wi Fi Connection Assistant a message appears Check the message and select Yes The screen below appears Select Diagnose and Repair or Printer Network Setup on the displayed screen If you select Diagnose and Repair Diagnosing and Repairing Network Setti...

Page 50: ...Follow the procedure below 1 Start up Wi Fi Connection Assistant 1 2 Check the displayed message and select Yes 2 3 Select Diagnose and Repair on the displayed screen 3 Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether a web page on the Internet can be viewed whether the printer can be d...

Page 51: ...Performing Changing Network Settings Canon Wi Fi Connection Assistant Screen Performing Network Settings 51 ...

Page 52: ...nter The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer Appears when you cannot communicate with the printer Note If a printer you want to use is not detected try to set the criteria for printer search Setting Criteria for Printer Search Searching Specific P...

Page 53: ...tup Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup Note If USB is selected from the pulldown menu on the toolbar nothing is displayed Assigning Printer Information F Connection Method Displays printer connection method wired LAN Wi Fi or USB Note If ...

Page 54: ...he pulldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigned for the printer Note If USB is selected from the pulldown menu on the toolbar is displayed K Displays the printer status and operation guides Selecting a printer from the printer list displays its ...

Page 55: ... printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv6 or USB printers Note This item has the same function as Switch View in the View menu You can also display the USB connected printer list Not available for some models In this case select USB E Disp...

Page 56: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 56 ...

Page 57: ... printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connection To perform setup for a USB connected printer select USB from the pulldown menu on the toolbar and select the printer to perform change settings 5 Select Network Settings on Printer Settings menu...

Page 58: ...HCP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address subnet mask and default gateway IPv6 settings Note If you select a USB connected printer on step 4 you cannot perform IPv6 settings depending on the printer yo...

Page 59: ...re using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP address prefix length Note This setting item is not available depending on the printer you are using D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not availa...

Page 60: ... on the displayed screen 3 Detected printers are listed 4 Select printer to perform change settings from printer list 4 Select the printer with Wi Fi displayed on Connection Method and Available or Requires Setup displayed on Status to perform settings You can perform settings for a printer with Available or Requires Setup not displayed on Status via USB connection To perform setup for a USB conne...

Page 61: ...onnects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can select Direct depending on the printer you are using If Direct is selected all items are displayed in a gray out status and you cannot perform any settings In addition you cannot connect to Internet...

Page 62: ...en Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct is selected all items are displayed in a gray out status and you cannot perform any settings A Use IPv4 address Always selected displayed in a gray out state B Get IP address automatically Select thi...

Page 63: ...ed in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned automatically Use a router compatible with IPv6 Note This setting item is not available depending on the printer you are using C Use Manual Address Select this option if no DHCP server functionality i...

Page 64: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 8 64 ...

Page 65: ...lect Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to assign location name and device name 4 Select the printer with Available displayed on Status 5 Select Detailed Printer Settings on Printer Settings menu 5 The Confirm Printer Password screen appears For more on the password refer to Administrator Password 6 Enter password and click OK 6 The Detail...

Page 66: ... function of Wi Fi Connection Assistant G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4100 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2000 PRO 4000 PRO 4000S PRO 6000 PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 66 ...

Page 67: ...series TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series TS8180 series TS6180 series TR8530 series TR7530 series TS8130 series TS6130 series XK70 series XK50 series G4010 series G3010 series TR4500 series E4200 series TS6200 series TS6280 series TS6230 serie...

Page 68: ... TR9530 series TS3300 series E3300 series 68 ...

Page 69: ...nection Assistant Starting Up Wi Fi Connection Assistant Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function Important Available functions and settings vary depending on your printer 69 ...

Page 70: ...mputer on which it is installed In addition Wi Fi Connection Assistant restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necessary for the connection type such as a wireless router or a LAN cable When you install Wi Fi Connection Assistant disable block function of firewall 70 ...

Page 71: ...n select Wi Fi Connection Assistant When you start up Wi Fi Connection Assistant the screen below appears Enter the password specified for your computer and select Install Helper Wi Fi Connection Assistant starts diagnosis and repair of network Diagnosing and Repairing Network Settings 71 ...

Page 72: ...List of Models Which Does Not Support Diagnosis and Repair Function Wi Fi Connection Assistant starts checking the computer settings when it starts up Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether the printer can be detected on the network whether the signal strength or communication...

Page 73: ... function of Wi Fi Connection Assistant G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO 2000 PRO 4000 PRO 6000 PRO 4000S PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 73 ...

Page 74: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Refilling Ink Tanks 74 ...

Page 75: ...Loading Paper Paper Sources Loading Photo Paper Plain Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray Loading Paperboard in Rear Flat Tray 75 ...

Page 76: ...he plain paper loaded in a cassette you can also load paper on the rear tray or rear flat tray to make prints Rear tray Cassette Rear Flat Tray Rear tray You can load all supported paper such as photo paper and plain paper on the rear tray Loading Photo Paper Plain Paper in Rear Tray Loading Envelopes in Rear Tray 76 ...

Page 77: ... the cassette Loading Plain Paper in Cassette Rear Flat Tray The rear flat tray is located at the rear of a printer You can load A4 B5 letter sized paperboard in the cassette Loading Paperboard in Rear Flat Tray Note For details on paper that can be used in this printer 77 ...

Page 78: ...ypes Your model used may differ from a product series name when you gain access to this manual from a QR code Select a product name from the link below when you want to refer to the manual of your model Paper Sources 78 ...

Page 79: ... is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For more details on handling curled paper see Check 3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl When using Photo Paper Plus Semi gloss SG 201 even if the sheet is curled load one sheet at a time as it is If you roll up this paper to flatten this may ...

Page 80: ...r the rear tray appears on the LCD Important Always load paper in portrait orientation C Loading paper in landscape orientation D can cause paper jams Note Check that the tip of paper comes up against the inner part of a feed slot when you load long length paper Depending on the weight of the paper the leading edge may rise and printing 80 ...

Page 81: ... the part that protrudes from the rear tray 5 Move the right paper guide and adjust the guides to both edges of the paper stack 5 Do not slide the paper guides too tightly against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark E 81 ...

Page 82: ...aded in rear tray select 6 OK If not select Change to change the settings in accordance with the size and type of the loaded paper Note See Check paper replacement when you want to hide the screen for confirming the setting of paper 7 Pull out a paper output tray F 7 82 ...

Page 83: ...vent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct...

Page 84: ...aper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For more details on handling curled paper see Check 3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl 2 Pull out the cassette A from the printer 2 3 Slide paper guides B in front and C on right to open guides 3 4 Load paper stack in portr...

Page 85: ...portrait orientation D Loading paper in landscape orientation E can cause paper jams Note Align the paper stack with the edge of the cassette If the paper stack is in contact with the protrusion F the paper may not be fed properly 85 ...

Page 86: ...paper guide with where it clicks into place 6 Move the right paper guide and adjust the guides to edges of the paper stack 6 Do not slide the paper guide too tightly against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark G 86 ...

Page 87: ...7 Insert cassette into printer 7 Push the cassette into the printer until it stops 8 Pull out a paper output tray H 8 87 ...

Page 88: ...ed in the cassette matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 88 ...

Page 89: ...lready moistened and adhesive 1 Prepare envelopes 1 Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a ...

Page 90: ... the envelope and load the envelope in portrait orientation with the address side facing up After loading the envelopes the paper setting confirmation screen for the rear tray appears on the LCD 5 Move the right paper guide and adjust the guides to both edges of the envelopes 5 Do not slide the paper guides too tightly against the envelopes The envelopes may not be fed properly 90 ...

Page 91: ...pe shown on LCD match size and type of envelopes loaded in rear 6 tray select OK If not select Change to change the settings in accordance with the size and type of the loaded envelopes Note See Check paper replacement when you want to hide the screen for confirming the setting of paper 91 ...

Page 92: ...or the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 92 ...

Page 93: ... it Note If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For more details on handling curled paper see Check 3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl 2 Open rear flat tray A 2 3 Pull out the paper support B and slide the left paper guide C 3 4 Load paper in portrait orientation on the t...

Page 94: ...aper in portrait orientation D Loading paper in landscape orientation E can cause paper jams 5 Move the left paper guide and adjust the guides to both edges of the paper 5 Do not slide the paper guides too tightly against the paper The paper may not be fed properly 6 Push the paper into the printer until the line F on the paper support is visible 6 94 ...

Page 95: ...Note If you pushed the paper past the line on the paper support slowly pull out the paper to the line 7 Pull out a paper output tray G 7 95 ...

Page 96: ...Loading Originals Loading Originals on Platen Loading Based on Use Supported Originals How to Detach Attach the Document Cover 96 ...

Page 97: ...mportant Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original 97 ...

Page 98: ...3 Close the document cover gently 3 Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 98 ...

Page 99: ...original If you scan using the operation panel follow the operation below Select Photo for document type in Scan and specify Auto scan for Scan size to scan originals Loading Only One Original in Cen ter of Platen Scanning two or more originals If you scan using the operation panel follow the operation below Select Photo for document type in Scan and specify Auto multi scan for Scan size to scan t...

Page 100: ...ed on the diagonally striped area cannot be scanned Loading Two or More Originals on Platen Place the originals WITH THE SIDE TO SCAN FACING DOWN Allow 0 40 in 1 cm or more space between the edges diagonally striped area of the platen and the originals and between the originals Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 in 1 cm 10...

Page 101: ...ensates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 in 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut out photos may not be scanned properly 101 ...

Page 102: ...per Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 in 216 x 297 mm Note When loading a thick original such as a book on the platen you can load it by removing the document cover from the printer How to Detach Attach the Document Cover 102 ...

Page 103: ...aching the document cover Hold up the document cover in portrait orientation and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both hinges of the document cover vertically 103 ...

Page 104: ...104 ...

Page 105: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 105 ...

Page 106: ...ne A refill the ink tank Note If print results become faint or streaks appear despite sufficient ink levels see Maintenance Procedure For precautionary notes on handling ink bottles see Notes on ink bottles Refilling Procedure When you refill ink tanks follow the steps below Important Please ensure the printer remains flat after initial setup and is NOT turned upside down or on its side as ink in ...

Page 107: ...e ink tank to be refilled 3 D Yellow E Magenta F Cyan G Black Important Carefully open the tank cap of the ink tank Ink on the inside of the tank cap may spatter when opening it 4 Hold the ink bottle upright and gently twist the bottle cap H to remove 4 Important Do not shake the ink bottle Ink may spatter when opening the cap 107 ...

Page 108: ...ach color of ink tanks is filled with corresponding color of ink bottles If ink is not injected into the ink tank slowly remove and insert the ink bottle Make sure to refill the ink tank with ink up to the upper limit line J on the ink tank 6 Once ink reaches the upper limit line remove the ink bottle from the inlet 6 Hold up the ink bottle slightly and remove the bottle from the inlet while slowl...

Page 109: ...ht 7 Close the tank cap of the ink tank 7 Make sure the tank cap is completely inserted 8 Close the scanning unit cover 8 To close the scanning unit cover lift it up slightly and then lower it gently Notes on ink bottles Important Keep out of reach of children Do not drink ink 109 ...

Page 110: ...ture such as near fire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bottle caps may come off by such impact and ink may leak Do not transfer ink to other containers This may result in accidental ingestion inappropriate use or poor ink quality Do not mix ink with water or other ink T...

Page 111: ...Note If a remaining ink error occurs the error message appears on the LCD When Error Occurred To ensure you receive premium print quality and to help protect your print head a certain amount of ink remains in the ink tank when the printer indicates to refill the ink tank The estimated page yields of the ink bottle do not include this amount Ink flows from the ink tanks to the inside of the printer...

Page 112: ...eaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Important The used ink is ejected into the maintenance cartridge When the maintenance cartridge becomes full replacement is necessary If a message is displayed indicating that the maintenance cartridge is nearly full replace the maintenance cartridge as...

Page 113: ...Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually 113 ...

Page 114: ...nt result Set Media Type Quality etc Media Quality Tab When the Print Results Are Blurred or Uneven Step 1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern Step 2 Examine the nozzle check pattern If there are missing lines or horizontal streaks in the pattern Ste...

Page 115: ...he problem is still not resolved replace ink in print head Important Replace ink in print head consumes a great amount of ink Frequent replace ink in print head can rapidly consume ink so replace ink in print head only when necessary Be sure to check the remaining ink level before replacing ink in print head Replace Ink in Print Head If the symptom still persists the print head may be defective Co...

Page 116: ...e a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the cassette 2 Loading Plain Paper in Cassette 3 Select Maintenance on HOME screen 3 LCD and Operation Panel 4 Select Nozzle Check 4 The confirmation screen will appear 5 Select Yes 5 6 Press the OK button 6 The nozzle check pattern will be printed and the confirmatio...

Page 117: ...ecessary 1 Check if there are missing lines in the pattern C or horizontal streaks in the pattern D 1 A No missing lines No horizontal streaks B Lines are missing Horizontal streaks are present 2 Select the pattern that is closer to the printed nozzle check pattern on the confirmation 2 screen 117 ...

Page 118: ...in the pattern C or pattern D or in both patterns The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head If the pattern C or any color in the pattern D is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation screen ...

Page 119: ...nce cartridge a message is displayed and the cleaning cannot be performed You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the cassette 2 Loading Plain Paper in Cassette 3 Select Maintenance on HOME screen 3 LCD and Operation Panel 4 Select Cleaning 4 The confirmation screen will appear 5 Select Ye...

Page 120: ...9 Examine the nozzle check pattern 9 Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 120 ...

Page 121: ...layed and the cleaning cannot be performed You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the cassette 2 Loading Plain Paper in Cassette 3 Select Maintenance on HOME screen 3 LCD and Operation Panel 4 Select Deep Cleaning 4 The confirmation screen will appear 5 Select Yes 5 The printer starts cle...

Page 122: ...9 Examine the nozzle check pattern 9 If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours 122 ...

Page 123: ... or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in cassette 2 Loading Plain Paper in Cassette 3 Select Maintenance on HOME screen 3 LCD and Operation Panel 4 Select Print Head Alignment Auto 4 The confirmation screen will appear Note To print and check the current head position adjustment values select Print the head alignment value...

Page 124: ... 7 Note If the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually For Windows You can also align the print head manually from a computer Adjusting Print Head Position Manually 124 ...

Page 125: ...2 Loading Plain Paper in Cassette 3 Select Maintenance on HOME screen 3 LCD and Operation Panel 4 Select Print Head Alignment Manual 4 The confirmation screen will appear Note To print and check the current head position alignment values select Print the head alignment value 5 Select Yes 5 6 Press the OK button 6 The print head alignment pattern will be printed 7 When Did the patterns print correc...

Page 126: ...ceable in column A and press the OK button Note If all patterns look different choose the pattern in which vertical stripes are least noticeable Subtle vertical stripes Noticeable vertical stripes If all patterns look different choose the pattern in which horizontal stripes are least noticeable Subtle horizontal stripes 126 ...

Page 127: ...utton 11 The second set of patterns is printed 12 Examine the second print head position adjustment pattern select the number of a pattern 12 in which stripes are least noticeable in column O and press the OK button 13 Repeat these steps until you have finished entering pattern numbers for columns P to U 13 14 When completion message appears select OK 14 127 ...

Page 128: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 128 ...

Page 129: ...t and click Options Supplies 2 3 Click Show Printer Webpage in General tab 3 Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password see Passwords and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Printing a Nozzle Check Pattern Managing the Printer Power Cha...

Page 130: ... Cleaning starts 4 Complete Cleaning 4 Next the message for Nozzle Check pattern printing is displayed 5 Check the results 5 To check whether the print quality has improved click Yes To cancel the check process click No If cleaning the head once does not resolve the print head problem clean it once more Important Cleaning consumes a small amount of ink Cleaning the print head frequently will rapid...

Page 131: ...s displayed 5 Check the results 5 To check whether the print quality has improved click Yes To cancel the check process click No Important Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print head frequently will rapidly deplete your printer s ink supply Perform Deep Cleaning only when necessary Related Topic Printing a Nozzle Check Pattern 131 ...

Page 132: ... 3 Load paper in printer 3 Load one sheet of A4 size or Letter size plain paper into the cassette 4 Run head position adjustment 4 Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important Do not open the scanning unit cover while printing is in progress otherwise printing will stop Note You can p...

Page 133: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 133 ...

Page 134: ...om the paper source 6 If you clean the paper feed roller of cassette remove any paper from the cassette then push it back 7 Press the OK button 7 The paper feed rollers will rotate as they are cleaned without paper 8 Make sure that the paper feed roller has stopped rotating then follow the message to load 8 the three sheets of A4 or Letter sized plain paper in the paper feed point where the paper ...

Page 135: ...rotating the paper feed roller A located inside the rear tray more than two full turns wipe it with a 3 well wrung out damp cloth Do not touch the roller with your fingers Paper feeding performance may be degraded If the problem is not resolved after cleaning contact Canon to request a repair 135 ...

Page 136: ... new piece of paper 1 Check that printer is turned on 1 2 Select Maintenance on HOME screen 2 LCD and Operation Panel 3 Select Bottom plate cleaning 3 The confirmation screen will appear 4 Select Yes 4 5 Follow the message to remove any paper from the rear tray then press the OK button 5 6 Fold a single sheet of A4 or Letter sized plain paper in half widthwise unfold the paper 6 then press the OK ...

Page 137: ...hey are smudged with ink perform Bottom Plate Cleaning again 10 When the completion message appears select OK 10 Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like 137 ...

Page 138: ...Important Be sure to turn off the power and unplug the power cord before cleaning the printer 138 ...

Page 139: ...ible If the maintenance cartridge becomes full an error message is displayed and the printer stops working until the cartridge is replaced with a new one Do not touch the terminal A of the maintenance cartridge Do not turn off the printer during replacement of the maintenance cartridge Note Use a maintenance cartridge with the model number below Maintenance Cartridge MC G03 1 Prepare a new mainten...

Page 140: ...ark on the maintenance cartridge is aligned 3 with the mark on the printer 4 Lift the maintenance cartridge and remove it 4 Important Do not drop the removed maintenance cartridge as ink may spill Do not place the removed maintenance cartridge on a desk or other surface as there may be ink on the bottom of the cartridge To prevent ink from leaking do not tilt the removed maintenance cartridge or t...

Page 141: ...he opening tightly to prevent the ink from leaking 5 Insert a new maintenance cartridge 5 6 Slide the maintenance cartridge until the mark on the maintenance cartridge is aligned 6 with the mark on the printer 7 Close the scanning unit cover 7 To close the scanning unit cover lift it up slightly and then lower it gently 141 ...

Page 142: ...142 ...

Page 143: ...rea A if there is any information about the used space of the maintenance cartridge The maintenance cartridge is almost full Replace the maintenance cartridge as soon as possible Note The above screen shows estimated used space To replace the maintenance cartridge select Replace Replacing the Maintenance Cartridge You can check the model number of a maintenance cartridge if you select View model n...

Page 144: ...our Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 144 ...

Page 145: ...Safety Safety Precautions Regulatory Information WEEE 145 ...

Page 146: ...not place product close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage th...

Page 147: ...ompletely and place bottles in standing position If the ink bottles are laid down ink may leak When refilling ink tanks take sufficient care to prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp a...

Page 148: ...s Do not tilt the printer stand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the...

Page 149: ... Do not put the print head or ink bottles into a fire 149 ...

Page 150: ...to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with ...

Page 151: ...Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 151 ...

Page 152: ... or your household waste disposal service or visit www canon europe com sustainability approach Only for European Union and EEA Norway Iceland and Liechtenstein These symbols indicate that this product is not to be disposed of with your household waste according to the WEEE Directive 2012 19 EU the Battery Directive 2006 66 EC and or national legislation implementing those Directives If a chemical...

Page 153: ... dieses Produkts tragen Sie zu einer effektiven Nutzung natürlicher Ressourcen bei Um weitere Informationen über die Wiederverwertung dieses Produkts zu erhalten wenden Sie sich an Ihre Stadtverwaltung den öffentlich rechtlichen Entsorgungsträger eine autorisierte Stelle für die Entsorgung von Elektro und Elektronik Altgeräten oder Ihr örtliches Entsorgungsunternehmen oder besuchen Sie www canon e...

Page 154: ...ou consultez le site www canon europe com weee ou www canon europe com battery Uitsluitend bestemd voor de Europese Unie en EER Noorwegen IJsland en Liechtenstein Met deze symbolen wordt aangegeven dat dit product in overeenstemming met de AEEA richtlijn 2012 19 EU de richtlijn 2006 66 EG betreffende batterijen en accu s en of de plaatselijk geldende wetgeving waarin deze richtlijnen zijn geïmplem...

Page 155: ...io el servicio o el organismo encargado de la gestión de residuos domésticos o visite www canon europe com weee o www canon europe com battery Només per a la Unió Europea i a l Espai Econòmic Europeu Noruega Islàndia i Liechtenstein Aquests símbols indican que aquest producte no s ha de llençar amb les escombraries de la llar d acord amb la RAEE 2012 19 UE la Directiva relativa a piles i acumulado...

Page 156: ...orrere in sanzioni amministrative ai sensi dell art 255 e successivi del Decreto Legislativo n 152 06 Per ulteriori informazioni sul riciclaggio di questo prodotto contattare le autorità locali l ente responsabile della raccolta dei rifiuti un rivenditore autorizzato o il servizio di raccolta dei rifiuti domestici oppure visitare il sito www canon europe com weee o www canon europe com battery Ape...

Page 157: ...aldsanlæg eller besøg www canon europe com weee eller www canon europe com battery for at få flere oplysninger om genbrug af dette produkt Μόνο για την Ευρωπαϊκή Ένωση και τον ΕΟΧ Νορβηγία Ισλανδία και Λιχτενστάιν Αυτά τα σύμβολα υποδεικνύουν ότι αυτό το προϊόν δεν πρέπει να απορρίπτεται μαζί με τα οικιακά απορρίμματα σύμφωνα με την Οδηγία για τα Απόβλητα Ηλεκτρικού και Ηλεκτρονικού Εξοπλισμού ΑΗΗ...

Page 158: ... informasjon om resirkulering av dette produktet ved å kontakte lokale myndigheter avfallsadministrasjonen et godkjent program eller husholdningens renovasjonsselskap eller gå til www canon europe com weee eller www canon europe com battery Vain Euroopan unionin sekä ETA n Norja Islanti ja Liechtenstein alueelle Nämä tunnukset osoittavat että sähkö ja elektroniikkalaiteromua koskeva direktiivi SER...

Page 159: ...tering eller se www canon europe com weee eller www canon europe com battery Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice OEEZ 2012 19 EU směrnice o bateriích 2006 66 ES a nebo podle vnitrostátních právních prováděcích předpisů k těmto směrnicím nemá být tento výrobek likvidován s odpadem z domácností Je li v souladu s požadavky směrnice o bateri...

Page 160: ...letően informálódjon a helyi polgármesteri hivatalnál a helyi közterület fenntartó vállalatnál a hivatalos hulladéklerakó telephelyen vagy a háztartási hulladék begyűjtését végző szolgáltatónál illetve látogasson el a www canon europe com weee vagy www canon europe com battery internetes oldalra Tylko dla krajów Unii Europejskiej oraz EOG Norwegia Islandia i Liechtenstein Te symbole oznaczają że p...

Page 161: ...es Euroopa Liit ja EMP Norra Island ja Liechtenstein Antud sümbolid viitavad sellele et vastavalt elektri ja elektroonikaseadmete jäätmeid käsitlevale direktiivile 2012 19 EL patareisid ja akusid ning patarei ja akujäätmeid käsitlevale direktiivile 2006 66 EÜ ja või nimetatud direktiive rakendavatele riiklikele õigusaktidele ei või seda toodet koos olmejäätmetega ära visata Kui keemiline sümbol on...

Page 162: ... dienestu pilnvaroto organizāciju vai iestādi kas veic sadzīves atkritumu apsaimniekošanu vai apmeklējiet tīmekļa vietni www canon europe com weee vai www canon europe com battery Tik Europos Sąjungai ir EEE Norvegijai Islandijai ir Lichtenšteinui Šie simboliai reiškia kad šio gaminio negalima išmesti į buitines atliekas kaip reikalaujama WEEE Direktyvoje 2012 19 ES ir Baterijų direktyvoje 2006 66...

Page 163: ...on europe com battery Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Тези символи показват че този продукт не трябва да се изхвърля заедно с битовите отпадъци съгласно Директивата за ИУЕЕО 2012 19 ЕC Директивата за батерии 2006 66 ЕО и или Вашето национално законодателство прилагащо тези Директиви Ако под показания горе символ е отпечатан символ за химически елемент съгласно разпоре...

Page 164: ...la www canon europe com weee sau www canon europe com battery Samo za Europsku uniju i EEA Norveška Island i Lihtenštajn Oznaka pokazuje da se ovaj proizvod ne smije odlagati s komunalnim i ostalim vrstama otpada u skladu s direktivom WEEE 2012 19 EC Direktivom o baterijama 2006 66 EC i Pravilnikom o gospodarenju otpadnim baterijama i akumulatorima te Pravilnikom o gospodarenju otpadnim električni...

Page 165: ...ikupljanje npr po principu jedan za jedan kada kupujete sličan novi proizvod ili ovlašćenom centru za prikupljanje za reciklažu istrošene električne i elektronske opreme EEE baterija i akumulatora Nepravilno rukovanje ovom vrstom otpada može imati negativne posledice po životnu sredinu i ljudsko zdravlje usled potencijalno opasnih materijala koji se uglavnom vezuju za EEE Vaša saradnja na ispravno...

Page 166: ... Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 166 ...

Page 167: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 168: ... any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 168 ...

Page 169: ...nter in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE Please handle with care and ensure the box remai...

Page 170: ...7 cord from the printer 8 Use adhesive tape to secure all the covers on the printer to keep them from opening during 8 transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such as tape so as not to leak ink 9 Attach the protective material to the printer when packing the printer in the box 9 Important Carry the printer without putting your ha...

Page 171: ...171 ...

Page 172: ...ther security settings on the printer such information may be stored in the printer To keep your personal information safe please be sure to reset all printer settings when sending the printer for repair lending or transferring the printer to another person or disposing of the printer Reset settings 172 ...

Page 173: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 174: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 174 ...

Page 175: ...Main Components Front View Rear View Inside View Operation Panel 175 ...

Page 176: ...Photo Paper Plain Paper in Rear Tray Loading Envelopes in Rear Tray C Paper Guides Align with both sides of the paper stack D Cassette Load A4 B5 A5 Letter sized or Executive plain paper into the cassette and insert it into the printer Loading Plain Paper in Cassette E Paper Guides Align with right left front sides of the paper stack F Paper Output Tray Printed paper is ejected Pull out it before ...

Page 177: ...G Document Cover Open to load an original on the platen H Platen Load an original here I Operation Panel Use to change the settings of the printer or to operate it Operation Panel 177 ...

Page 178: ... Plug in the supplied power cord C Transport Unit Cover Detach when removing jammed paper D Transport Unit Open when removing jammed paper E Rear Flat Tray Load A4 B5 and letter sized paperboard on this tray F Paper Support Pull out the rear flat tray toward you when loading paper on a rear flat tray 178 ...

Page 179: ...ides Align with both sides of the paper stack Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer This can cause trouble 179 ...

Page 180: ...low refill the low tanks Refilling Ink Tanks D Upper Limit Line Indicates the maximum capacity of the ink E Single Dot Indicates the amount of ink required when replacing ink in print head F Lower Limit Line Indicates the lower limit of the sufficient amount of ink to print Refill the ink tank before the amount of ink is below this line G Ink Valve Lever Operate when transporting a printer Repairi...

Page 181: ...Replacing the Maintenance Cartridge I Print Head Holder The print head is pre installed 181 ...

Page 182: ...ng to Internet is to be born by the customer Depending on your smartphone or tablet you may not be able to scan a QR code D HOME button Used to display the HOME screen LCD and Operation Panel E LCD Liquid Crystal Display Displays messages menu items and operating status LCD and Operation Panel F OK button Finalizes your selection of items Also used to resolve errors G Black button Starts black whi...

Page 183: ...also used for entering characters L Back button Returns to the previous screen M Wireless connect button When you hold down the button the button lights The printer is then put into the standby mode for easy connection in a PC and smartphone Easy Wireless Connect 183 ...

Page 184: ...Power Supply Checking that Power Is On Turning the Printer On and Off Unplugging the Printer 184 ...

Page 185: ...s off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 5 minutes To restore the display press any button or perform the print operation 185 ...

Page 186: ... displayed on the LCD see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer Press the ON but...

Page 187: ...ng off the printer be sure to confirm that the ON lamp is off Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default 187 ...

Page 188: ... ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 1 2 Confirm that the ON lamp is off 2 3 Unplug the power cord 3 The specification of the power cord differs depending on the country or region of use 188 ...

Page 189: ...ding on the signal state the icon will change Signal strength 81 or more You can use the printer over Wi Fi without any problems Signal strength 51 or more The problem such as the printer cannot print may occur according to the network status We recommend placing the printer near the wireless router Signal strength 50 or less The problem such as the printer cannot print may occur Place the printer...

Page 190: ...cartridge as soon as possible Checking Maintenance Cartridge Status on LCD C Basic menu Select each item when you want to use the basic functions of a printer maintain a printer or change each setting Changing Settings from Operation Panel Basic Operation of the Operation Panel To determine a menu or setting items select an button and press the OK button Entering Numbers Letters and Symbols 190 ...

Page 191: ... the OK button for determination If a keyboard is displayed select the button and press the OK button for entry Switch the character entry mode Switch the upper lower case letters or symbols on a keyboard Delete the characters entered just before Insert a blank space Determine the contents of entered data Note Only the input modes or characters available for input appear in their respective screen...

Page 192: ... Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Handling Printer Configuration Using the Web Browser 192 ...

Page 193: ...Changing Printer Settings from Your Computer Windows Changing the Print Options Managing the Printer Power Changing the Printer Operation Mode 193 ...

Page 194: ...he image data is cut off the paper source during printing differs from the driver settings or printing fails 1 Open the printer driver setup window 1 2 Click Print Options on the Page Setup tab 2 The Print Options dialog box opens 3 Change the individual settings 3 If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 194 ...

Page 195: ...a specified period of time 1 Open the Canon IJ Printer Assistant Tool 1 2 Check that the printer is on and then click Auto Power 2 The Auto Power Settings dialog box will open Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most ...

Page 196: ...o disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displayed 196 ...

Page 197: ...computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer 3 Configure settings 3 If necessary switch between various modes of printer operation 4 Apply the settings 4 Click OK and when the confirmation message appears click OK The printer operates with the modified ...

Page 198: ...necessary switch between various modes of printer operation 4 Apply the settings 4 Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter 198 ...

Page 199: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 199 ...

Page 200: ...ata is received 1 Selecting Printer settings from Remote UI 1 2 Click Power control settings 2 3 Select Use auto power control and then click OK 3 4 Check the displayed message and click OK 4 5 Complete the following settings 5 Auto power off Specify the time from the list Printer automatically turns itself off when data is not sent within the specified time or the printer has remained inactive Au...

Page 201: ...mismatch If the check box is deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the l...

Page 202: ... Items on Operation Panel Print settings LAN settings Other device settings Language selection Firmware update Admin pwd settings Reset settings Feed settings Web service setup ECO settings Quiet setting System information Job management Checking the Total Number of Uses of Printer 202 ...

Page 203: ...1 Check that printer is turned on 1 2 Select Settings on the HOME screen 2 LCD and Operation Panel 3 Select Device settings 3 4 Select a setting item to adjust 4 The setting screen for the selected item is displayed 5 Select a setting item 5 6 Select a setting to specify 6 For more on setting items on the operation panel Setting Items on Operation Panel 203 ...

Page 204: ...s for Printer Other device settings Language selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings Feed settings Items for Maintenance Management LAN settings Firmware update Admin pwd settings Reset settings System information Job management Checking the Total Number of Uses of Printer 204 ...

Page 205: ...he left right margins are not aligned You can adjust the left right margins in increments of 0 004 in 0 1 mm between 0 12 in 3 mm and 0 12 in 3 mm centered on the horizontal center of the paper Important When using A4 Letter sized paper the amount of adjustment that can be made is limited You cannot make adjustments greater than this limit Print target for plain paper Select Text only or Text and ...

Page 206: ... printer appears when it is connected by Wi Fi Some setting items are not displayed depending on the printer settings Items Setting Connection Enabled connected Enabled disconnected Disable Network name SSID XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX Frequency 2 4 GHz 5 GHz Wi Fi security Inactive WPA PSK TKIP WPA PSK AES WPA2 PSK TKIP WPA2 PSK AES WPA3 SAE AES Signal strength XXX IPv4 address XXX XXX XXX ...

Page 207: ...using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other connection types WPS PIN code method Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS PIN code method Follow the on screen instructions during setup Advanced For details on each setting item Advanced Wireless...

Page 208: ... password Advanced mode Enables disables Wireless Direct Change network name SSID Changes the identifier SSID the printer s name displayed on a Wi Fi Direct compatible device for Wireless Direct Change password Changes the password for Wireless Direct Confirm connection request Selecting ON displays the confirmation screen when a Wi Fi Direct compatible device is connecting the printer Advanced Fo...

Page 209: ... scanned data to the computer searched using WSD you cannot select the document type Timeout setting Specifies the timeout length Bonjour settings Setting items when you use Bonjour Enable disable Bonjour Selecting Enable allows you to use Bonjour to perform the network settings Service name Specifies the Bonjour service name You can use up to 48 characters for the name Note You cannot use the sam...

Page 210: ...d Discontinuous reception is enabled only while the printer is on standby The LCD is in the screen saver mode IEEE802 1X EAP settings Setting item when you use IEEE802 1X EAP WPA WPA2 Enterprise Enable disable IEEE802 1X EAP Enables disables IEEE802 1X EAP Search for EAP router Searches switch access point of IEEE802 1X EAP and display it Latest authentication result Displays the latest authentica...

Page 211: ...software Daylight saving time settings Sets daylight saving time summer time Key repeat Selecting ON lets you quickly display candidate numbers or characters by holding down the button during character entry Original removal reminder Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen after scanning Important Depending on the type ...

Page 212: ...properly Force ink tank selection You can specify the ink to use All ink tanks Use both color ink and black ink Black only Use only black ink Note When any of the inks reached the lower limit line printing and copying are disabled Fixed print quality Specifies print quality when printing on plain paper Screen lock settings Lock the screen to prevent the panel operation by someone other than the ad...

Page 213: ...ministrator password may be required to change the settings Japanese English German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Indonesian Vietnamese 213 ...

Page 214: ...on screen instructions to perform update Check current version You can check the current firmware version Update notification setting You can set the printer to display the firmware update information on the LCD when the firmware update is available When Idle Power off is selected the printer informs you of the update during idle and the update information also appears when you press the ON button...

Page 215: ...tration confirmation message is displayed Select Yes The message is displayed again Then select OK and proceed to step 7 6 Select Change admin pwd 6 When you do not set the administrator password select Remove admin pwd Select Yes in the displayed screen The message is displayed again Then select OK 7 Select the effective range of the administrator password 7 Remote UI and tools To change the sett...

Page 216: ...9 Enter the administrator password again 9 The administrator password is available 216 ...

Page 217: ...ngs such as the paper size media type or other setting items back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or Wi Fi Connection Assistant reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the LCD The current position of the print ...

Page 218: ... setting of paper is displayed Note A screen for confirming the setting of paper is not displayed if you select Disable Set the size and type of paper properly in Rear tray paper settings or Cassette paper settings when making prints For AirPrint of iOS iPadOS paper may be printed based on the paper size set during paper loading It is recommended to set to Enable when making prints using an AirPri...

Page 219: ...s Deletes the printer to from Canon Inkjet Cloud Printing Center and sets the history saving Check Web service setup Make sure whether the printer is registered to Canon Inkjet Cloud Printing Center Issue registration code In order to link the web service and printer obtain the registration code from the service origin DNS server setup Performs settings for a DNS server Select Auto setup or Manual...

Page 220: ...n the HOME screen 2 LCD and Operation Panel 3 Select ECO settings 3 4 Select PwrControl settings 4 5 Select Auto pwr control ON 5 6 Specify settings as necessary 6 A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer B Selecting ON enables the printer to turn on automatically when a scanning command from a computer ...

Page 221: ...er is turned on 1 2 Select Settings on the HOME screen 2 LCD and Operation Panel 3 Select ECO settings 3 4 Select Two sided print settings 4 5 Specify settings as necessary 5 C Select two sided copying as a default D Select two sided printing of template forms on the printer as a default 221 ...

Page 222: ...2 LCD and Operation Panel 3 Select Quiet setting 3 4 Select ON 4 5 Select Yes or No 5 When Yes is selected Specify the start time and press the OK button Similarly specify the end time and press the OK button You can reduce the operating noise during the specified time When No is selected You can reduce the operating noise while printing is in progress Important Operating speed is reduced compared...

Page 223: ...plays the printer serial number Printed page count Displays the printed sheet count in increments of 50 sheets Ex In case of 25 sheets 1 50 is displayed MAC address Wi Fi Displays the MAC address for Wi Fi Root cert thumbprint SHA 1 Shows the root certification thumbprint SHA 1 of the printer Root certificate thumbprint SHA 256 Shows the root certification thumbprint SHA 256 of the printer 223 ...

Page 224: ...tem from Printer details Important The administrator password may be required to change the settings Print job history Prints the job history of Print Copy Communication log Restrict job hist This is the menu for the developer 224 ...

Page 225: ...e printed and checked 1 Check that printer is turned on 1 2 Load A4 or Letter sized plain paper 2 3 Select Printer details on HOME screen 3 LCD and Operation Panel 4 Select Print usage statistics 4 5 Select Yes 5 6 Press the OK button 6 The total number of uses of printer is printed 225 ...

Page 226: ... to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased Power consum...

Page 227: ...andwidth 2 4 GHz 5 GHz A frequency band that can be used varies depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WPA PSK TKIP AES WPA2 PSK TKIP AES WPA3 SAE AES WPA EAP AES WPA2 EAP AES WPA3 EAP AES Compatible with IEEE802 1X EAP TLS EAP TTLS PEAP Setup WPS Push button configuration PI...

Page 228: ...k space re quired for installing the driver 1 5 GB or more The necessary amount of hard disk space may be changed without notice macOS Operating System macOS Mojave 10 14 6 macOS Monterey 12 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subject to change without notice ...

Page 229: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 229 ...

Page 230: ...ailable in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 P...

Page 231: ...r Media Type Windows Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal Executive A6 A5 A4 B5 B Oficio M Oficio Foolscap Legal India KG 4 x6 10x15 5 x7 13x18cm 7 x10 18x25cm 8 x10 20x25cm L 89x127mm 2L 127x178mm Square 5 Hagaki Hagaki 2 Envelope Com 10 Envelope DL 231 ...

Page 232: ...0 mm Maximum size 8 50 x 47 24 in 216 0 x 1200 0 mm When Height of Page Size is set to a value exceeding 26 61 in 676 mm Media Type is set to Plain Paper Paper Weight You can use paper in the following weight range Rear Tray Cassette Plain paper From 17 to 28 lb 64 to 105 g m2 Rear Flat Tray Plain paper From 80 to 139 lb 300 to 523 g m2 232 ...

Page 233: ... Approx 200 sheets High Resolution Paper HR 101N 1 Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 101 A4 Letter 5 x7 13x18cm 8 x10 20x25cm 2L 127x178mm 10...

Page 234: ...e marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 Approx 75 sheets High Resolution Paper HR 101N Approx 65 sheets Paper other than Genuine Canon Paper Common Nam...

Page 235: ...r notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards affixed with photos or stickers Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on ...

Page 236: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 237: ...mber of printable sheets per pigment color ink bottle Standard mode 14 000 sheets Economy mode 21 000 sheets Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Measurement method Canon original Paper type Plain paper Print driver setting Setting to the default for plain paper setting Quality to Economy The number of printable sheets is calculated based on the i...

Page 238: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Using PIXMA MAXIFY Cloud Link Paper Settings 238 ...

Page 239: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 239 ...

Page 240: ...e Windows Printer Driver Basic Printing Setup Basic Main Controls Basic Settings Tab Set Media Type Quality etc Media Quality Tab Set the Layout of Printed Documents Page Setup Tab Overview of the Printer Driver Updating the Driver 240 ...

Page 241: ...our purpose in Profiles on the Basic Settings tab If you select a print setting Paper Size and Media Type will change automatically Note When the paper size to be printed is selected from Printer Paper Size the zoom level is automatically set according to the selected paper size To select a zoom level of your choice add a checkmark to Zoom and enter a number 4 Select Media Type B According to Requ...

Page 242: ...e paper information to be registered to the printer driver and on the printer see the following Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size 242 ...

Page 243: ...Main Controls Basic Settings Tab Basic Settings Tab Description Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size 243 ...

Page 244: ...before printing Always print with current settings Page Size Printer Paper Size Media Type Quality Paper Source Copies Collate Orientation Grayscale Printing Page Layout Zoom 1 sided 2 sided Booklet Printing Binding Location Profiles The names and icons of frequently used printing profiles are registered When you select a printing profile according to the purpose of the document settings that matc...

Page 245: ...from the application software those settings have priority Envelope If you select this setting for printing an envelope Media Type is set automatically to Envelope In the Envelope Size Setting dialog box select the size of the envelope to be used Greeting Card When selected for printing a greeting card the Media Type is automatically set to Inkjet Greeting Card Quality will be set to High Note You...

Page 246: ...y any vertical and horizontal dimensions for the paper size Printer Paper Size Selects the size of paper actually loaded into the printer Normally it will appear as Same as Page Size and the document is printed with no scaling If you select a paper size that is smaller than the Page Size the document size will be reduced If you select a paper size that is larger the document size will be enlarged ...

Page 247: ...nt to print multiple copies Uncheck this check box when you want to print with all pages of the same page number grouped together Important When the application software that you used to create the document has the same function give priority to the printer driver settings However if the print results are not acceptable specify the function settings on the application software When you specify the...

Page 248: ...print 1 sided 2 sided Booklet Printing 1 sided Printing Select when performing single sided printing 2 sided Printing Select when performing duplex printing Automatic Selects whether duplex printing is to be performed automatically or manually To perform duplex printing manually uncheck this check box Booklet Printing The booklet printing function allows you to print data for a booklet Data is pri...

Page 249: ...ts name in the Profiles list on the Basic Settings tab Save the paper size setting Saves the paper size to the printing profile in Profiles To apply the saved paper size when the printing profile is selected check this check box If this check box is unchecked the paper size is not saved and consequently the paper size setting is not applied when the printing profile is selected Instead the printer...

Page 250: ...age to be printed You can also make settings for cut lines and paste markers which are convenient for pasting together the pages into a poster The settings specified in this dialog box can be confirmed in the settings preview on the printer driver Print Cut Paste in margins Specifies whether to print the words Cut and Paste in the margins These words serve as guidelines for pasting together the pa...

Page 251: ... box to print the document on one side of the booklet and select the side to be left blank from the list Margin Specifies the width of the stapling margin The specified width becomes the stapling margin from the center of the sheet Page Border Prints a page border line around each document page Check this check box to print the page border line Printer Media Information dialog box This dialog box ...

Page 252: ...g Media name Model No Media Type in the printer driver Paper information regis tered on the printer Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II Plus Glossy II Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Plus Semi gloss Glossy Photo Paper Everyday Use GP 501 GP 508 Glossy Photo Paper Gl...

Page 253: ...ro 67 lb 250 g m2 Thick Paper Others Envelopes Envelope Envelope Window envelope Envelope Envelope Kraft Paper High Resolution Paper High Res Paper Embossed Paper High Resolution Paper High Res Paper Washi Washi Others Label Paper Label Paper Others Greeting Cards Inkjet Greeting Card Others Card Stock Card Stock Card stock Note When printing to cardboard select Card Stock from Media Type on the p...

Page 254: ...36cm Legal Executive 7 25 x10 5 184 2x266 7mm Executive A6 A6 A5 A5 A4 A4 B5 B5 B Oficio 8 5 x14 216 0x355 0mm B Oficio M Oficio 8 50 x13 43 216 0x341 0mm M Oficio Foolscap F4 Oficio2 FC F4 Oficio2 Legal India 8 46 x13 58 215x345mm Legal India 4 x6 10x15cm KG 4 x6 10x15 5 x7 13x18cm 2L 5 x7 13x18 7 x10 18x25cm 7 x10 18x25cm 8 x10 20x25cm 8 x10 20x25cm L 89x127mm L 89x127mm 2L 127x178mm 2L 5 x7 13x...

Page 255: ... 07 Nagagata 4 Yougata 4 4 13 x9 25 Yougata 4 Yougata 6 3 86 x7 48 Yougata 6 Envelope C5 Envelope C5 Envelope Monarch 3 88 x7 5 98 4x190 5mm Envelope Monarch Card 2 17 x3 58 55x91mm Card 2 17 x3 58 Custom Size Others 255 ...

Page 256: ... that have photos or stickers attached When you use the automatic duplex printing function to print a postcard print the address side first and then print the message side When printing on each side of a postcard separately you will get cleaner printing if you print the message side first and then print the address side The paper settings on the printer driver are different depending on whether yo...

Page 257: ...When you perform printing the data will be printed onto the postcard 257 ...

Page 258: ...selected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orientation is Landscape setting for Custom Settings in the Maintenance tab 6 Select the print quality 6 For Quality select the quality according to your purpose 7 Click OK 7 When you perform print the information is printed on the envelope Important When you ...

Page 259: ...deleted at any time Registering a Printing Profile 1 Open the printer driver setup window 1 2 Set the necessary items 2 From Profiles on the Basic Settings tab select the printing profile to be used and if necessary change each of the settings You can also register necessary items on the Media Quality and Page Setup tabs 3 Click Add 3 The Add to Profiles dialog box opens 259 ...

Page 260: ... driver or upgrade the printer driver version the print settings that are already registered will be deleted from Profiles Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted 1 Select the printing profile you want to delete from the Profiles list on the Ba...

Page 261: ...pe Quality etc Media Quality Tab Media Quality Tab Description Adjust Colors Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles 261 ...

Page 262: ... a sheet of paper You can check an overall image of the layout The printer illustration shows how to load paper to match the printer driver settings Check whether the printer is set up correctly by looking at the illustration before you start printing Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is c...

Page 263: ...if the Quality is changed High Gives priority to print quality over printing speed Standard Prints with average speed and quality Economy Reduces the amount of ink used when printing Note Selecting Economy in Quality reduces ink consumption This means that you can print more than if you have Standard selected For details on Economy Mode see Economy Mode Color Intensity Selects color adjustment met...

Page 264: ...stment If you want to display the preview image with a color pattern check this check box Cyan Magenta Yellow Adjusts the strengths of Cyan Magenta and Yellow Moving the slider to the right makes a color stronger and moving the slider to the left makes a color weaker You can also directly enter a value linked to the slider Enter a value in the range from 50 to 50 This adjustment changes the relati...

Page 265: ...iver Matching With Canon Digital Photo Color you can print sRGB data with color tints that most people prefer ICM Adjusts the colors by using an ICC profile when printing Important If the application software is set so that ICM is disabled ICM is unavailable for Color Correction and the printer may not be able to print the image data properly None Disables color adjustment with the printer driver ...

Page 266: ...Set the Layout of Printed Documents Page Setup Tab Page Setup Tab Description Setting the Number of Copies and Printing Order 266 ...

Page 267: ... Paper Size Copies Print from Last Page Collate Orientation Rotate 180 degrees Page Layout Zoom 1 sided 2 sided Booklet Printing Binding Location Specify Margin Print Options Stamp Background Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout The printer illustration shows how to load paper to match the p...

Page 268: ...check box to print your document in normal order starting from the first page Collate Check this check box to group together the pages of each copy when you want to print multiple copies Uncheck this check box when you want to print with all pages of the same page number grouped together Important When the application software that you used to create the document has the same function give priorit...

Page 269: ...for the document you want to print 1 sided 2 sided Booklet Printing 1 sided Printing Select when performing single sided printing 2 sided Printing Select when performing duplex printing Automatic Selects whether duplex printing is to be performed automatically or manually To perform duplex printing manually uncheck this check box Booklet Printing The booklet printing function allows you to print d...

Page 270: ...asurement is shown according to the units specified in Units Page Layout Printing dialog box This dialog box allows you to select the number of document pages to be placed on one sheet of paper the page order and whether a page border line is to be printed around each document page The settings specified in this dialog box can be confirmed in the settings preview on the printer driver Page Order S...

Page 271: ...an also be set in this dialog box The settings specified in this dialog box can be confirmed in the settings preview on the printer driver Preview Icon Shows the settings made on the Booklet Printing dialog box You can check what the document will look like when printed as a booklet Margin for stapling Specifies which side of the booklet is to be stapled Insert blank page Selects whether to print ...

Page 272: ...lication software is output to the printer driver the print result may contain unexpected colors If this happens checking this check box may resolve the problem Important Uncheck this check box under normal circumstances Even when this check box is checked only some of the information in the color profile is disabled and the color profile can still be used for printing Disable the paper source set...

Page 273: ... then print the data Depending on the application software being used the image data may be cut off or may not be printed properly In such cases select On If you will not be using this function select Off Important When using this function the print quality may drop depending on the print data Unit of Print Data Processing Selects the processing unit of the print data to be sent to the printer Sel...

Page 274: ...he first page only Background Background printing is a function that allows you to print an illustration or a similar object bitmap behind the document Check this check box to print a background and select a title from the list Select Background Opens the Background Settings dialog box You can register a bitmap as a background and change layout method and intensity of the selected background Backg...

Page 275: ...Type Font Selects the font for the stamp text string Style Selects the font style for the stamp text string Size Selects the font size for the stamp text string Outline Selects a frame that encloses the stamp text string If a large font size is selected for Size characters may extend outside of the stamp border Color Select Color Shows the current color for the stamp To select a different color cl...

Page 276: ...gle can be set by entering the number of degrees Negative values rotate the stamp clockwise Note Rotation is enabled only when Text or Date Time User Name is selected for Stamp Type on the Stamp tab Note Click Defaults to set the stamp position to Center and the rotation to 0 Save settings Tab The Save settings tab allows you to register a new stamp or delete an unnecessary stamp Title Enter the t...

Page 277: ... a background Moving the slider to the right increases the intensity and moving the slider to the left decreases the intensity To print the background at the original bitmap intensity move the slider to the rightmost position Note Depending on the environment this function may not be available Click Defaults to set File to blank Layout Method to Fill page and the Intensity slider to the middle Sav...

Page 278: ...Delete Deletes an unnecessary background Specify the title of an unnecessary background from the Backgrounds list and then click this button 278 ...

Page 279: ...print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page number together Print from Last Page Collate Print from Last Page Collate Print from Las...

Page 280: ...gs on the application software When you specify the number of copies and the printing order with both the application software and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Note By setting both Print from Last Page and Collate you can perform printing so that papers are collated one by one starting from...

Page 281: ...ize 3 Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order 4 If necessary click Preferences specify the following settings in the Page Layout Printing dialog box and click OK Page Order To change the page arrangement order select a placement method from the list Page Border To print a page border...

Page 282: ... you want to use from the Page Layout list 4 Specify the side to be stapled 4 The best Binding Location is selected automatically from the Orientation and Page Layout settings To change the setting select another stapling side from the Binding Location list 5 Set the margin width 5 If necessary click Specify Margin and set the margin width and then click OK 6 Complete the setup 6 Click OK on the P...

Page 283: ... is first printed on one side of a sheet of paper After one side is printed reload the paper correctly according to the message Then tap Start print on the printer operation panel to print the opposite side Important Automatic duplex printing can be performed only when one of the following paper sizes is selected from Page Size on the Page Setup tab Letter 8 5 x11 22x28cm A5 A4 B5 Hagaki 100x148mm...

Page 284: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Instructions for Use Printer Driver 284 ...

Page 285: ...rent print data formats you need a printer driver for the specific model you are using Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our website Specifying the Printer Driver To specify the printer driver open the Print dialog box of the application software you are using and select Canon XXX where XXX is your model name Displaying the Manu...

Page 286: ...details refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 Select Control Panel Hardware and Sound Devices and Printers 1 2 Right click the icon of yo...

Page 287: ...tor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer When Errors Occur The Canon IJ Sta...

Page 288: ...e Media Quality tab Prevention of Print Data Loss in the Print Options dialog box on the Page Setup tab Automatic when 2 sided Printing is selected from 1 sided 2 sided Booklet Printing on the Page Setup tab Booklet Printing in 1 sided 2 sided Booklet Printing on the Page Setup tab Print from Last Page Collate Specify Margin and Stamp Background on the Page Setup tab Since the resolution in the pr...

Page 289: ...d in Word 3 Set Booklet Printing in Page Layout or 1 sided 2 sided Booklet Printing according to your requirements 4 Click OK to close the window 5 Without starting printing close the Print dialog box 6 Open Word s Print dialog box again 7 Open the printer driver setup window and click OK 8 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Incorporated printing may take time ...

Page 290: ...Custom Settings dialog box Perform this function to change the settings of this printer Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer View Printer Status Starts the Canon IJ Statu...

Page 291: ...selected for Page Size on the Page Setup tab the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orientation is Landscape setting Do not detect mismatched paper settings when printing from a computer When you print documents from your computer the paper settings in the printer driver and the paper information registered on the printer do not ...

Page 292: ...tics to send information To stop sending information uncheck this check box The check box appears only if a user with administrator privileges is logged on If information is not provided the check box will not appear 292 ...

Page 293: ...tion on any errors that occur on the printer You can then immediately check what sort of action to perform Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor displays icons and messages related to printer status and ink During printing you can check information about the document being printed and the print progress If an error occurs the status monitor displays the error content ...

Page 294: ...t the Canon IJ Status Monitor Select Enable Status Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the Canon IJ Status Monitor in front of other windows Display Guide Message Displays guide messages for complicated paper setting operations Envelope Printing Displays a guide mes...

Page 295: ...etailed information such as the printer status the print progress and remaining ink levels Maintenance Allows you to run printer maintenance and change printer settings Download Security Certificate Displays the For secure communication window This window allows you to download the route certificate register it to the browser and disable warning displays Help Menu Select this menu to display Help ...

Page 296: ...e The installation program starts 3 Install the driver 3 Take the appropriate action as described on the screen 4 Complete the installation 4 Click Exit Depending on the environment you are using a message prompting you to restart the computer may be displayed To complete the installation properly restart the computer Important You can download the driver for free but any Internet access charges i...

Page 297: ...2 Perform the uninstaller 2 Click Start When the confirmation message appears click Yes When all the files have been deleted click Complete The deletion of the Driver is complete 297 ...

Page 298: ...OS AirPrint Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 298 ...

Page 299: ...Connected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on 1 Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 2 3 Select paper size and paper type from printer 3 Register the set paper size and paper type on the prin...

Page 300: ...t An error may occur if the paper size set in the print dialog is different from the paper size registered on the printer Select the correct items on the print dialog and the printer that correspond to the paper being printed If you selected Auto Select in Feed from the feed position will be different Only A4 A5 JIS B5 Executive and US Letter plain paper can be fed from the cassette main tray If p...

Page 301: ...o get connected after the printer turns on Print after checking that the printer is connected to the network You cannot print if Bonjour settings of printer are disabled Check LAN settings of printer and enable Bonjour settings Refer to Cannot Print Using AirPrint for printing problems The display of the settings screen may differ depending on the application software you are using Printing of Env...

Page 302: ...m the print dialog 3 Select Postcard for Paper Size from the print dialog Select the Hagaki you want to use for Media Type from the print dialog Important This printer cannot print on postcards that have photos or stickers attached 4 Uncheck Two Sided 4 Important Two sided printing is not possible for postcards so remove the Two Sided check mark If you print with the Two Sided check mark on the pr...

Page 303: ...er Default is selected in the displayed dialog 1 Note It may take a little time for your printer to appear 2 Select the printer 2 Select the printer listed as Bonjour Multifunction Note Check the following if printer does not appear Printer is on Firewall function of the security software is off In case of Wi Fi connection Printer is either connected to the wireless router or directly connected to...

Page 304: ...ialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software 1 The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software 1 The Print dialog opens 304 ...

Page 305: ...2 Check the printing status 2 You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printing all documents Displayed only when printing of all documents is being stopped and resumes printing all documents Important If an error occurs an error message will appear...

Page 306: ...aining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 1 2 Select your model and then click Open Print Queue 2 The print status check screen appears 3 Select the unnecessary print job and click Delete 3 The selected print jobs will be deleted 306 ...

Page 307: ...nter and PC You cannot remove the printer if you are not logged on as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and select Printers Scanners 1 2 Delete printer from list of printers 2 Select the printer you wish to remove from the list of printers and click Click Delete Printer when the confirmation message app...

Page 308: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 308 ...

Page 309: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 309 ...

Page 310: ...When you loading paper in the rear tray The screen to register the rear tray paper information is displayed If the page size and the media type on the LCD matches the size of the paper loaded in the rear tray select OK If not select Change to change the setting in accordance with the size and type of the loaded paper Note See Check paper replacement when you want to hide the screen for confirming ...

Page 311: ...e printer driver Windows or on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings for printing copying are different from the paper information registered to the printer Ex Paper settings for printing copying A5 Paper information registered to the printer A4 311 ...

Page 312: ...er size setting for printing copying Replace paper Select if you want to print after replacing the paper of the rear tray or the cassette For example when the paper size setting for printing copying is A5 and the paper information registered to the printer is A4 you load A5 sized paper in the rear tray or in the cassette before you start printing copying The paper information registration screen i...

Page 313: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Special Copy Menu 313 ...

Page 314: ...riginal on platen 4 5 Specify the number of copies using the button 5 6 Specify settings as necessary 6 The print setting screen is displayed when you press the OK button Setting Items for Copying 7 Press the Black button or the Color button 7 The printer starts copying Remove the original on the platen after copying is complete Important Do not open the document cover or remove the original from ...

Page 315: ...item when setting that cannot be specified in the combined state is selected Select the setting item check the displayed message and change the setting A Number of copies Specify the number of copies B Paper source Select a paper source C Copy menu Standard copy You can copy images with the basic operations Making Copies Frame erase When copying thick originals such as books you can make a copy wi...

Page 316: ... Paperboard D Others Two Sided Copying Select whether to perform duplex copying Two Sided Copying Layout Select the layout Copying Two Pages onto Single Page Copying Four Pages onto Single Page Copy intensity Change the intensity brightness Enlarge Reduce Select the reduction enlargement method Reducing Enlarging Copies Print quality Specify the print quality Note The Quality Econ can be set when ...

Page 317: ...Scanning Scanning in Windows Scanning in macOS Scanning from Operation Panel 317 ...

Page 318: ...eating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen Important Available functions and settings vary depending on your scanner or printer 318 ...

Page 319: ...to Item Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files 319 ...

Page 320: ... and Photo is best suited for scanning photos Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folders are as follows Windows 11 Windows 10 Windows 8 1 Documents folder Windows 7 My Documents folder To change folder...

Page 321: ...Note To set the applications to integrate with see Settings Dialog Box 321 ...

Page 322: ... items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Make sure scanner or printer is turned on 1 2 Place items on platen or ADF 2 Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 3 4 Click Auto in the IJ Scan Utility main screen 4 Scanning starts Note To cancel the scan click Cancel Use the Settings Scanning from a Computer dial...

Page 323: ...F settings etc click Settings and then 3 set each item in the Settings Scanning from a Computer dialog box Note Once settings are made in the Settings dialog box the same settings can be used for scanning from the next time In the Settings dialog box specify image processing settings such as slant correction and outline emphasis set the destination of the scanned images and more as needed When set...

Page 324: ...F file you must enter the password Editing Password Protected PDF Files 1 Place items on platen or ADF 1 2 Start IJ Scan Utility 2 3 Click PDF Editor in the IJ Scan Utility main screen 3 IJ PDF Editor starts 4 To specify the paper size resolution and other settings click Settings from the File 4 menu and then set each item in the Settings Scanning from a Computer dialog box Note Once settings are ...

Page 325: ...ion When deleting pages Click the page you want to delete and then click Delete Page on the Toolbar Note These buttons appear when two or more pages have been created 8 Select Save As in File menu 8 The Save dialog box appears 9 Specify save settings 9 Important The following items cannot be set for images whose resolution is outside the range of 75 dpi to 600 dpi or whose number of pixels in the ...

Page 326: ... normally select this setting High Compresses the file size when saving This will reduce the load on your network and server Important If you save PDF files with high compression repeatedly images may degrade Create a PDF file that supports keyword search Select this checkbox to convert text in images into text data and create PDF files that support keyword search Correct slanted text originals Se...

Page 327: ...tly Images with small amount of text Images containing text whose font size is outside the range of 8 points to 48 points Images containing special fonts effects italics or hand written text Images with patterned backgrounds Set up password security Select this checkbox to display the Password Security Settings dialog box for setting a password for opening the created PDF file or a password for pr...

Page 328: ...Gear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary depending on your scanner or printer 328 ...

Page 329: ...s Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameters to scan in a specific color tone Screens There are two modes Basic Mode and Advanced Mode Switch modes with the tabs on the upper right of the screen Note ScanGear starts in the last used mode Sett...

Page 330: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 330 ...

Page 331: ...up the network environment Starting from IJ Scan Utility 1 Start IJ Scan Utility 1 For how to start it see Starting IJ Scan Utility 2 In IJ Scan Utility main screen click ScanGear 2 The ScanGear screen appears Starting from Application The procedure varies depending on the application For details see the application s manual 1 Start application 1 2 On application s menu select machine 2 Note A mac...

Page 332: ...iew and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documents cannot be scanned correctly Documents smaller than 1 2 inches 3 cm square Photos that have been cut to irregular shapes Note Both sides of a two sided document can be scanned simultaneously on mod...

Page 333: ...nt Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination 4 Note Skip ahead to Step 7 if an ADF option is selected in Select Source 5 Set Output Size 5 Output size options vary with the selected Destination 6 Adjust cropping frames scan areas as needed 6 Adjust the size and position of the cropping frames ...

Page 334: ...ation to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanning on the Scan tab of the Preferences dialog box Related Topic Basic Mode Tab 334 ...

Page 335: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab Preferences Dialog Box 335 ...

Page 336: ...ems vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color Scan color magazines Document Color Scan documents in color Document Grayscale Scan documents in black and white Document Color ADF Simplex Scan documents from the ADF in color Document Grayscale ADF ...

Page 337: ...tive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen function will be active Display Preview Image Preview Performs a trial scan Note When using the machine for the first time scanner calibration starts automatically Wait a while until the preview image a...

Page 338: ... selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selected monitor size will appear and the portion within the cropping frame will be scanned Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Add Delete Displays the Add Dele...

Page 339: ...just the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will be scanned Adjusting Cropping Frames ScanGear Image corrections Correct the image to be scanned Important Apply Auto Document Fix and Correct fading are available when Recommended is selected on the Co...

Page 340: ...ilable when Color Matching is selected on the Color Settings tab of the Preferences dialog box Scan Image Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Cancel Preferences Displays the Preferences dialog box for making scan preview settings Close Closes ScanGear scanner driver 2 Toolbar Adjust or rotate preview images The buttons displayed on the Toolb...

Page 341: ...able when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail view and outlines them in blue Select All Cropping Frames Available when two or more cropping frames are specified Turns the cropping frames into thick broken lines and applies the settings to all of th...

Page 342: ... thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings will not be applied Double click a frame to enlarge the image Click Frame Advance at the bottom of the screen to display the previous or next frame Double click the enlarged frame again to return it...

Page 343: ...me s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Scanning in Basic Mode 343 ...

Page 344: ...ent type and view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Input Settings Output Settings Image Settings and Color Adjustment Buttons on the Advanced Mode tab and load it as required It is convenient to save a group of settings if you will be using it repeatedly...

Page 345: ...corrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balance tone curve Zoom Zooms in on a frame or zooms in on the image in the area specified with a cropping frame scan area When zoomed in Zoom changes to Undo Click Undo to return the display to its non m...

Page 346: ...ct the next action may appear Follow the prompt to complete For details see Status of ScanGear dialog after scanning in Scan tab of Preferences dialog box It will take time to process the images if the total size of the scanned images exceeds a certain size In that case a warning message appears it is recommended that you reduce the total size To continue scan in whole image view Preferences Displ...

Page 347: ...ng the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again Rotate Right Rotates the preview image 90 degrees clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again ...

Page 348: ...of them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Opens this page 3 Preview Area This is where a trial image appears after you click Preview The results of image corrections color adjustments and other settings made in 1 Settings and Operation Buttons ...

Page 349: ...key Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will be scanned Note Create cropping frame s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cro...

Page 350: ...estart the computer ScanGear cannot be opened in multiple applications at the same time Within an application ScanGear cannot be opened for the second time when it is already open Be sure to close the ScanGear window before closing the application When using a network compatible model by connecting to a network the machine cannot be accessed from multiple computers at the same time When using a ne...

Page 351: ...rrectly in some applications In that case increase the operating system s virtual memory and retry When image size is too large such as when scanning large images at high resolution your computer may not respond or the progress bar may remain at 0 depending on the application In that case cancel the action for example by clicking Cancel on the progress bar then increase the operating system s virt...

Page 352: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 352 ...

Page 353: ...portant Depending on your model the function to scan by automatically detecting the item type and size does not appear When scanning by specifying the paper size in IJ Scan Utility or ScanGear scanner driver align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos that have been cut to irregular shapes and items smaller than 1 2 inches 3 cm square cannot b...

Page 354: ...ch 1 cm or more Note Place up to 12 items Positions of slanted items 10 degrees or less are corrected automatically Important For the portions in which items cannot be scan ned see Loading Origi nals Placing Documents ADF Auto Document Feeder Important Be careful not to let anything get inside the document output slot It may cause damage Place and align documents of the same size when scanning two...

Page 355: ...f document guides may vary depending on your model 4 Load document with side to scan facing up in document tray 4 Insert the document until it stops 5 Adjust document guide to match width of document 5 Do not slide the document guide too hard against the document The document may not be fed properly 355 ...

Page 356: ...Note When scanning duplex documents place the front sides facing up They will not be scanned correctly if placed the other way around 356 ...

Page 357: ...he product used for scanning with IJ Scan Utility changes as well The product for scanning from the operation panel also changes If your scanner or printer is not selected in IJ Scan Utility check that it is selected with IJ Network Scanner Selector EX Refer to IJ Network Scanner Selector EX2 Menu and Setting Screen for details To scan from the operation panel specify your scanner or printer with ...

Page 358: ...elect it again Important If multiple scanners exist on the network multiple model names appear In that case you can select one scanner per model 4 Click OK 4 Note The scanner selected in the Scan from PC Settings screen will be automatically selected in the Scan from Operation Panel Settings screen as well Setting for Scanning with IJ Scan Utility To scan from IJ Scan Utility using a scanner or pr...

Page 359: ... to start Windows 11 Windows 10 From the Start menu click All apps Canon Utilities IJ Network Scanner Selector EX2 Windows 8 1 Click IJ Network Scanner Selector EX2 on the Start screen If IJ Network Scanner Selector EX2 is not displayed on the Start screen select the Search charm then search for IJ Network Scanner Selector EX2 Windows 7 From the Start menu click All Programs Canon Utilities IJ Net...

Page 360: ... If your scanner or printer does not appear check the following click OK to close the screen then reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or printer and computer is enabled If the problem is still not solved see Network Communication Problems 360 ...

Page 361: ...ose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer Important Available functions and settings vary depending on your scanner or printer 361 ...

Page 362: ... to Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Scanning Documents and Photos Important Available functions and settings vary depending on your scanner or printer 362 ...

Page 363: ...magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder For how to specify a folder see Settings Dialog A...

Page 364: ...Note To set the applications to integrate with see Settings Dialog 364 ...

Page 365: ...ess cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Check that scanner or printer is turned on 1 2 Place items on platen or ADF 2 Positioning Originals Scanning from Computer 3 Start IJ Scan Utility Lite 3 4 Click Auto in the IJ Scan Utility Lite main screen 4 Scanning starts Note To cancel the scan click Canc...

Page 366: ...ify the paper size resolution PDF settings etc click Settings and then set each 3 item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can be used for scanning from the next time In the Settings dialog specify image processing settings such as slant correction set where to save the scanned images and more as needed When setting is completed click OK 4 Cl...

Page 367: ...Scanning Tips Positioning Originals Scanning from Computer 367 ...

Page 368: ... the item type in IJ Scan Utility Lite and scan Placing Items Platen Placing Documents ADF Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important Depending on your model the function to scan by automatically detecting the item type and size does not appear When scanning by specifyin...

Page 369: ...ons placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note In IJ Scan Utility Lite place up to 12 items Positions of slanted items 10 degrees or less are corrected automatically the diagonally striped area can not be scanned Important Inkjet All In One printer For the portions in which items cannot be scanned see Loading Originals Personal scanner For the portions in wh...

Page 370: ...te The location and number of document guides may vary depending on your model 4 Load document with side to scan facing up in document tray 4 Insert the document until it stops 5 Adjust document guide to match width of document 5 Do not slide the document guide too hard against the document The document may not be fed properly 370 ...

Page 371: ... platen 1 1 Open the document cover 1 2 Place the item with the side to scan facing the platen and then align it with the alignment 2 mark Important If you open the document cover wide the scanner may fall over Portions placed over A 0 094 inch 2 4 mm from the left edge of the platen or B 0 106 inch 2 7 mm from the front edge cannot be scanned 2 Gently close document cover 2 371 ...

Page 372: ...s in mind when using the scanner in the upright position Do not subject the scanner to vibration during operation The correct image results may not be obtained for example images may blur The item type may not be detected automatically In that case specify the item type in IJ Scan Utility Lite and scan 372 ...

Page 373: ...Solve Network Troubles with The Printer s Diagnostic Functions Cannot Find Printer on Network Windows macOS Easy Understanding Network Connections Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB Connecting with Wireless Direct Printing Network Settings 373 Paper Sources List of Support Codes for Printer Errors Network Communication Problems Ink Does Not Come O...

Page 374: ...anner Driver Does Not Start Windows IJ Scan Utility Error Messages Windows ScanGear Scanner Driver Error Messages Windows Cannot Print Scan from Smartphone Tablet Other Searching Printer by IP Address or Host Name During Setup Failed to MP Drivers Printer Driver Installation Windows Updating MP Drivers Printer Driver in Network Environment Windows Replace Ink in Print Head Refilling Ink Tanks Repa...

Page 375: ...ngs to Defaults USB Connection Problems Updating Printer Firmware Printing Cannot Print Using AirPrint Printing Copying Stops Printer Does Not Pick Up or Feed the Paper No Paper Error Automatic Duplex Printing Problems Paper Does Not Feed from Paper Source Specified in Printer Driver Windows Printed Barcodes Are Not Recognized The Print Position Shifts Scan Scanning Problems macOS Scan Results Are...

Page 376: ...ect Smartphone Tablet to Wireless Router WPS Router Button Connection Switching Printer s Connection to Network or Devices Cannot Find Printer on Network Windows macOS LAN Setting Tips Changing LAN Settings Network Key Password Unknown Cannot Remember Printer s Administrator Password Checking Network Information of Printer Restoring Printer s LAN Settings to Defaults Checking Wireless Router SSID ...

Page 377: ... macOS LAN Setting Tips Changing LAN Settings Network Key Password Unknown Cannot Remember Printer s Administrator Password Checking Network Information of Printer Restoring Printer s LAN Settings to Defaults Default Network Settings Printing Network Settings Switching Printer s Connection to Network or Devices Checking Status Code Printing Scanning from Smartphone Tablet Cannot Print Scan from Sm...

Page 378: ...Network Communication Problems Cannot Find Printer on Network Windows macOS Wireless Router Problems Printer Settings Smartphone Tablet Troubles for Network 378 ...

Page 379: ... Printer on Network Windows macOS Cannot Find Printer on Network Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB Searching Printer by IP Address or Host Name During Setup 379 ...

Page 380: ...ork to which it is connected or if you cannot find the printer during the setup process check and solve the problem using Wi Fi Connection Assistant After the condition improves redo the setup of the printer Wi Fi Connection Assistant is a powerful solution tool for network problems Step1 Check Basic Items for Network Step2 Solve Problems Using Wi Fi Connection Assistant Step3 If the Solution Tool...

Page 381: ...s connected to print the network settings Printing Network Settings Note Depending on the wireless router note that different network name SSID is assigned for a bandwidth 2 4 GHz or 5 GHz or its usage for PC or game machine using alphanumeric characters at the end of network name SSID For more on checking the settings of the wireless router refer to the instruction manual supplied with the wirele...

Page 382: ...outer where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits ...

Page 383: ... use a firewall by default Check2 If printer is connected to AirPort Base Station via LAN make sure you use alphanumeric characters for network name SSID macOS If characters other than single byte alphanumeric characters are used in the network name SSID you will not be able to connect correctly Change the network name SSID to single byte alphanumeric characters only Check3 Solve network troubles ...

Page 384: ...nnector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplu...

Page 385: ...tart computer 3 After restarting install the latest MP Drivers Printer Driver downloaded in step 1 Important When installing the MP Drivers Printer Driver make sure you select the correct printer name For Windows To restart your computer choose Restart instead of Shut down 385 ...

Page 386: ...k Key Password Unknown Checking Wireless Router SSID Key Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings WPS Router Button Connection Privacy Separator SSID Separator Network Separation Function 386 ...

Page 387: ...ss Router Unknown Cannot Connect For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encryption Key Select the encryption containing WPA2 Note The factory default of wireless router supporting WPA3 may be set to WPA3 Make sure your computer can c...

Page 388: ...e printers support IEEE802 1X EAP WPA WPA2 WPA3 Enterprise To configure IEEE802 1X EAP WPA WPA2 WPA3 Enterprise you also need to configure the authentication Radius server Contact the network administrator for more information This web page contains information about several models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not ...

Page 389: ...nt If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wireless router sett...

Page 390: ...he network administrator for more information This web page contains information about several models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer see Specifications With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If the ...

Page 391: ... Solve Network Troubles with The Printer s Diagnostic Functions Checking Network Information of Printer Checking Status Code Printing Network Settings Restoring Printer s LAN Settings to Defaults Default Network Settings Connecting with Wireless Direct 391 ...

Page 392: ... minutes and then turn the printer back on Step2 Check your devices e g computer smartphone tablet are connected to Internet Make sure that devices and the wireless router are connected to via Wi Fi and that the Internet can be used without problems Step3 Make sure the printer s Wi Fi setting is enabled and the icon is displayed Step4 Move the printer and device computer smartphone tablet closer t...

Page 393: ...ts check their settings Some programs use a firewall by default Check2 Does network name SSID of printer match network name SSID setting of wireless router that communicates Check the 3 2 6 item in the printed network settings information and the network name SSID of the wireless router you want to connect to If they are not matched check the SSID and password of the wireless router you want to co...

Page 394: ...the printer and match it with the network name SSID of the correct frequency band of the Wi Fi router Check2 Password on your wireless router may not match password you entered Passwords are case sensitive Enter the password correctly Check3 Monitor signal status and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wirele...

Page 395: ...etwork name SSID macOS C 4 No default gateway is set When you set the IP address of the printer manually enter a valid default gateway IP address If you don t know the default gateway set the IP address to automatic C 7 There may be a problem with the signal Check the following items Check Monitor signal status and move printer and wireless router as necessary Place the printer and wireless router...

Page 396: ...both items C 10 No IP address is assigned by the wireless router Check the following items Check1 Password on your wireless router may not match password you entered Passwords are case sensitive Enter the password correctly Check2 Set up printer again and reconnect to Wi Fi Check3 Check DHCP on wireless router If DHCP is off set it on To check the settings of the wireless router refer to the instr...

Page 397: ...ou want to connect additional devices disconnect any devices that are not in use before adding them Check4 Check that printer is selected as connection for various devices e g computer smartphone tablet Select the network name SSID for Wireless Direct specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruct...

Page 398: ...r wireless communication becomes poor Place the printer and the device close to each other Note Wireless Direct is set to disabled when you connect to and use an EAP router Also if you set Wireless Direct to enable in this case the wireless LAN Wi Fi will be set to Disable When using IEEE802 1X EAP WPA WPA2 WPA3 Enterprise enable the Administrator mode so that the Wireless Direct settings cannot b...

Page 399: ...ting information on the computer screen Canon Wi Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 1 2 Enter ipconfig all and press Enter 2 The IP address and MAC address of your computer appear If your computer is not connected to a network ...

Page 400: ...omputer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 2 3 Make sure Send only XX pings XX are numbers is selected 3 4 Enter IP address of target printer or target wireless router in Enter the network 4 address to ping 5 Click Ping 5 XXX XXX XXX XXX is the IP address of the target device A message such as the following appears...

Page 401: ...ng Information To check the printer s network settings information display it using the operation panel of the printer or print it out Display on the LCD LAN settings Print the network settings Printing Network Settings 401 ...

Page 402: ...press OK button 6 7 Check the message is displayed and press OK button 7 8 When the confirmation screen for printing passwords appears select ON or OFF and press 8 OK button The printer starts printing the network setting information The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item De...

Page 403: ...00 104 108 112 116 120 124 128 132 136 140 149 153 157 161 165 3 2 8 Encryption Encryption method none TKIP AES 3 2 10 Authentication Authentication method none auto open shared WPA PSK WPA2 PSK WPA3 SAE WPA EAP WPA2 EAP WPA3 EAP 3 2 11 TCP IPv4 TCP IPv4 Enable 3 2 12 IP Address IP address XXX XXX XXX XXX 3 2 13 Subnet Mask Subnet mask XXX XXX XXX XXX 3 2 14 Default Gateway Default gateway XXX XXX...

Page 404: ... XXXX XXXX XXXX XXXX 3 2 29 Default Gateway4 Default gateway 4 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 33 IPsec IPsec setting Active Inactive 3 2 34 Security Protocol Security method ESP ESP AH AH Blank Not selected 3 2 35 Wireless LAN DRX Discontinuous recep tion wireless LAN Enable Disable 3 3 Wireless Direct Access Point Mode Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Addre...

Page 405: ...inter name 5 2 Wireless Direct Dev Name Device name for wire less direct Device name for wireless direct 5 4 WSD Printing WSD printing setting Enable Disable 5 5 WSD Timeout Timeout 1 5 10 15 20 min 5 6 LPD Printing LPD printing setting Enable Disable 5 7 RAW Printing RAW printing setting Enable Disable 5 9 Bonjour Bonjour setting Enable Disable 5 10 Bonjour Service Name Bonjour service name Bonjo...

Page 406: ...xxx xxxxxxxx xxxxxxxx 7 Web Services Web Services 7 1 Unsent Usage Logs Number of unsent us age logs 0 to 200 7 2 Usage Log Last Sent Last date when usage log was sent XXXXXXXX 7 3 Web Service Status Registration status Not set Disabled Registration pending Registered 7 4 Log Transmission Sta tus Transmission result Not activated Processing Server error Connection er ror Timeout error Error Awaiti...

Page 407: ...a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults refer to Setup Guide and redo setup If LCD RMT UI tools is set as the scope for the administrator password the administrator password must be entered Initialize the network setting using the printer s operation panel Reset settings 407 ...

Page 408: ...isable WSD Enable Timeout setting WSD 15 min Enable disable Bonjour Enable Bonjour service name Canon GX3000 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable Wi Fi DRX setting Enable 2 4GHz 5GHz Switch 2 4GHz XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default Network name SS...

Page 409: ...request Displayed 1 ab is specified at random and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 409 ...

Page 410: ...he printer to the Wireless Direct Restrictions Some printers support IEEE802 1X EAP WPA WPA2 WPA3 Enterprise If you enable Wireless Direct while IEEE802 1X EAP WPA WPA2 WPA3 Enterprise is enabled IEEE802 1X EAP WPA WPA2 WPA3 Enterprise is disabled When IEEE802 1X EAP WPA WPA2 WPA3 Enterprise is enabled enable Administrator mode so that the Wireless Direct settings cannot be changed Connecting a sm...

Page 411: ...st of Wi Fi connections and scan the QR code Scan the displayed QR code with the Android standard camera app Scan the displayed QR code with a QR code reading app The Android device is connected to the printer Note Wireless Direct using QR code can be used with Android 5 0 or later It is available in Android 10 or later to scan QR code from setting and read QR code with the Android standard camera...

Page 412: ...irect following the procedure below Note To change the Wireless Direct settings you need to enable Wireless Direct in advance 1 Make sure the printer is turned on 1 2 Select Settings on HOME screen and press OK button 2 3 Select LAN settings and press the OK button 3 4 Select Wireless Direct and press the OK button 4 Note To change the Wireless Direct settings it is necessary to be enabled for Wir...

Page 413: ...rect To set manually 1 Select Change manually and press OK button 1 2 Select Next and press OK button 2 3 Enter the new password 10 characters 3 Change using the keyboard that appears 4 When you have finished making changes select OK and press OK button 4 To set automatically 1 Select Auto update and press OK button 1 2 Select Yes and press OK button 2 You can check the updated setting Note When d...

Page 414: ... an unauthorized access we recommend you should select the setting to display the confirmation screen Note If you change the Wireless Direct setting of the printer also change the wireless router setting of the device 414 ...

Page 415: ...Problems While Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 415 ...

Page 416: ... your device If the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check settings of your smartphone tablet Make sure Wi Fi is enabled on your device ...

Page 417: ...r smartphone tablet are not identical with those of the wireless router change the network settings of it to match with those of the wireless router Check5 Check that printer is not placed too far away from wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Check6 Check tha...

Page 418: ...elected as connection for devices e g smartphone tablet Select the network name SSID for Wireless Direct specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer display it using the op...

Page 419: ...es not allow more than 5 devices to be connected Note Some printers support IEEE802 1X EAP WPA WPA2 WPA3 Enterprise Note that when IEEE802 1X EAP WPA WPA2 WPA3 Enterprise is set to Enable Wireless Direct is set to Disable Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer see Spe...

Page 420: ...Printing Problems Printer Does Not Print Printer Does Not Pick Up or Feed the Paper No Paper Error Printout Copy Results Are Unsatisfactory Change to Offline Windows 420 ...

Page 421: ...properly connected to computer If you are using a USB cable make sure it is securely connected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printing starts normally there is a problem with the relay device Conta...

Page 422: ...g from a computer delete unnecessary print jobs For Windows Deleting the Undesired Print Job For macOS Deleting the Undesired Print Job Check6 Is your printer s printer driver selected when printing The printer will not print properly if you are using a printer driver for a different printer For Windows Make sure Canon XXX series where XXX is your printer s name is selected in the Print dialog box...

Page 423: ... Options dialog box For details refer to Page Setup Tab Description Important Selecting On for Prevention of Print Data Loss may reduce print quality After printing is completed select Off for Prevention of Print Data Loss Check8 If printing from your computer restart the computer Restart the computer and try printing again Important For Windows To restart your computer choose Restart instead of S...

Page 424: ...right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading envelopes consider the following When printing on envelo...

Page 425: ...sert the paper so that your hand does not directly touch the part in the center of the rear tray when removing the foreign object 3 Remove foreign object by hand with paper inserted 3 Put your hand between the paper you inserted and the rear tray to remove the foreign object 425 ...

Page 426: ...ry Check8 If two or more sheets of paper feed from cassette at once clean inside of cassette Cleaning Cassette Pads Check9 Are transport unit attached properly See Rear View for the positions of the transport unit If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out W...

Page 427: ...aper type setting may reduce the quality of the printout color Also if you print with an incorrect paper type setting the printed surface may be scratched The method for checking the paper and print quality settings differs depending on what you are using your printer for Printing from printer Check the settings using the LCD Setting Items for Copying Printing from your computer Check the settings...

Page 428: ...nk Does Not Come Out Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks Printed in Black and White Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl 428 ...

Page 429: ...Smudged Uneven Colors Streaked Colors Printed Barcodes Are Not Recognized The Print Position Shifts Note Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer see Specifications 429 ...

Page 430: ... head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles Step1 Print the nozzle check pattern After printing the nozzle check pattern examine the pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the pattern is not ...

Page 431: ...rint head deeply again print the nozzle check pattern and check the result For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven Check3 When using paper with one printable surface check the correct printable side of the paper Printing on the wrong side of such paper may cause unclear prints or prints with reduced qualit...

Page 432: ...ed depending on the condition of the original Print from the printer directly or reprint from the computer if you can reprint from it Check7 If the ink still does not come out Replace Ink in Print Head Note Although some air may enter the ink tube it is not a malfunction No problem if the nozzle check pattern is printed correctly 432 ...

Page 433: ...ll be printed in black and white To print in color select Settings on HOME screen select Device settings Other device settings and set Force ink tank selection to All ink tanks Note If you print from the printer s operation panel the printer prints in color regardless of the ink settings used by the printer 433 ...

Page 434: ...lines are misaligned distorted or print results are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually Adjusting the Print Head Manually Check3 Increase print quality and try printing again Increasing the print quality using operation panel or from comput...

Page 435: ...ported Media Types Check3 Correct curl before loading paper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it t...

Page 436: ...clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this setting Otherwise it will apply to subsequent print jobs Select Settings on HOME screen Device settings Print sett...

Page 437: ...ng Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary Check9 Is inside of printer dirty During duplex printing ink may stain the inside of the printer smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To prevent staining inside the printer be sure to set the correct pap...

Page 438: ...ess print data check box and click OK Important Clear the check box once printing is complete Check2 Are you trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on the Print Options dialog box of the printer driver For details refer to Page Setup Tab Descr...

Page 439: ...u trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on the Print Options dialog box of the printer driver For details refer to Page Setup Tab Description Important Selecting On for Prevention of Print Data Loss may reduce print quality After printing is ...

Page 440: ...ity settings Printout Copy Results Are Unsatisfactory Check2 Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note During duplex printing or too much printing ink may stain the inside of the printer 440 ...

Page 441: ...ity using the operation panel or the printer driver may improve the print result Check2 Perform print head alignment Aligning the Print Head Note For Windows if the problem is not resolved after performing the print head alignment perform print head alignment manually Adjusting the Print Head Manually 441 ...

Page 442: ...and set the using printer as default Default Printer Keeps Changing Windows Confirm that the offline mode has been disabled If the printer is still offline proceed to the next step 4 Make sure that printer is not set to Use Printer Offline mode 4 For Windows 11 Press the Windows key and I key together then click About or Version Information in the System dialog to display System version If the ver...

Page 443: ...elow page and install it on your computer Checking Printer Connection Status Using Wi Fi Connection Assistant Refer to below in regard to starting up Wi Fi Connection Assistant Starting Up Wi Fi Connection Assistant Confirm that the offline mode has been disabled If the printer is still offline proceed to the next step 6 Uninstall printer driver and reinstall printer driver 6 If your printer drive...

Page 444: ...Scanning Problems Windows Scanning Problems 444 ...

Page 445: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 445 ...

Page 446: ...USB cable to a different USB port on the computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 With network connection check the connection status and reconnect as needed Network Scan Settings Check 6 Restart the computer Check 7 Reinstall MP Drivers from the Setup CD ROM or our website 446 ...

Page 447: ...ter name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant application Scanning with WIA Driver Check 3 Make sure that the application supports TWAIN You cannot start ScanGear scanner driver from applications not supporting TWAIN Check 4 Scan and save images with IJ S...

Page 448: ...Scanning Problems macOS Scanning Problems 448 ...

Page 449: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 449 ...

Page 450: ...B cable to a different USB port on the computer Check 5 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 6 Restart the computer Check 7 To scan from the printer s operation panel with USB connection click Scan from Operation Panel Settings in the Settings General Settings dialog and then check that the following checkboxes are...

Page 451: ...ote The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scanners only If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable 451 ...

Page 452: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Switching Printer s Connection to Network or Devices Wrong Language Appears in LCD 452 ...

Page 453: ...ke sure power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair 453 ...

Page 454: ...Select Settings on HOME screen and press OK button 2 3 Select ECO settings and press OK button 3 4 Select PwrControl settings and press OK button 4 5 Select Auto pwr control ON and press OK button 5 6 Select Auto power off OFF and press OK button 6 7 Select OFF and press the OK button 7 8 Press HOME screen button 8 The setting to shut off the power automatically is disabled and return to HOME scre...

Page 455: ...perly Note If your system environment does not support Hi Speed USB the printer operates at the slower speed of Full Speed or Low Speed In this case the printer works properly but printing scanning speed may slow down due to the communication speed USB Connection Not Recognized Check1 Check that printer is turned on Check2 Unplug the USB cable from the printer and the computer and then connect it ...

Page 456: ... of the USB cable connection of the printer What Is USB Cable Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Make sure the latest Hi S...

Page 457: ...ge 1 Press HOME button twice 1 2 Press button 3 times on HOME screen and press OK button 2 LCD and Operation Panel 3 Press button 1 time and press OK button 3 4 Press button 3 times and press OK button 4 5 Select a language using button and press OK button 5 6 Press OK button 6 457 ...

Page 458: ...ivers Printer Driver Installation Windows Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB Updating MP Drivers Printer Driver in Network Environment Windows Disable Function to Send Usage Information of Printer 458 ...

Page 459: ...Driver 1 For Windows 11 Select Settings Apps Select Apps features For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series Driver or Canon XXX series Printer Driver you 2 want to install in list XXX is the model name 3 If you find MP Drivers Printer Driver for printer you want to install uninstall it 3 If not foun...

Page 460: ...nnector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplu...

Page 461: ...tart computer 3 After restarting install the latest MP Drivers Printer Driver downloaded in step 1 Important When installing the MP Drivers Printer Driver make sure you select the correct printer name For Windows To restart your computer choose Restart instead of Shut down 461 ...

Page 462: ... Printer Driver for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers Printer Driver according to the specified installation procedure Note The network settings on the printer are not affected so the printer can be used on the network without redoing settings 462 ...

Page 463: ...Errors and Messages When Error Occurred Message Is Displayed 463 ...

Page 464: ...ooting message is displayed automatically For some errors a support code error number is also displayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Printer s LCD 464 ...

Page 465: ...For details on how to resolve errors with Support Codes see List of Support Codes for Printer Errors For details on how to resolve errors without Support Codes see Message Is Displayed 465 ...

Page 466: ...the printer correctly Cannot connect to the server Please wait a while and try again The printer cannot connect to the server due to a communication error Press the printer s OK button to cancel the error and try again after a while Error Regarding Automatic Duplex Printing Is Displayed Check See Automatic Duplex Printing Problems and take the appropriate action Error Regarding Power Cord Being Un...

Page 467: ...e below to check the device status 1 Select Control Panel Hardware and Sound Device Manager 1 Note If the User Account Control screen is displayed select Yes 2 Open USB Printing Support Properties 2 Double click Universal Serial Bus controllers and USB Printing Support Note If the USB Printing Support Properties screen is not displayed make sure the printer is correctly connected to the computer C...

Page 468: ...Refer to Updating the Driver to uninstall unnecessary drivers and install the latest drivers Could not print Application name File name Try printing again once the current job is complete 468 ...

Page 469: ... 1266 1267 1268 1300 1303 1304 1309 1310 1313 1369 136A 1401 1403 1405 140B 1434 147C 147D 1496 15A1 15A2 1643 1723 1724 1725 1726 1727 1831 1871 1876 2000 to 2ZZZ 2110 2113 2114 2120 2123 21F0 2200 2500 2700 3000 to 3ZZZ 3252 3405 3407 3412 3413 3414 3415 3416 3417 3418 3419 3420 3421 3422 3423 3424 3438 3440 3441 3442 3443 3444 3445 3446 3447 3454 3455 4000 to 4ZZZ 4103 4104 4109 495A 5000 to 5Z...

Page 470: ... 7ZZZ 7500 7600 7700 7800 A000 to ZZZZ B506 B508 B509 C000 C001 C100 C101 Note If no support code is displayed but the paper is not fed or output normally see What to Do If Paper Is Not Fed Output Normally 470 ...

Page 471: ... Fed Output Normally Important When checking the paper output slot feed slot or removing any foreign objects do not turn the printer upside down or tilt it The ink may leak out Check 1 Did you try to print on a small paper size such as 4 x6 10x15cm or Card size What to Do When Small Paper Sizes Are Jammed Check 2 Did you try to print from the rear flat tray A Removing Jammed Paper through Feed Slo...

Page 472: ...he feed slot of the rear tray C Remove any paper other than the jammed paper on the rear tray and then check if the jammed paper is visible in the feed slot of the rear tray Removing Jammed Paper through Feed Slot of Rear Tray Check 6 Is the jammed paper visible in the feed slot of the cassette D Retract the paper output tray and then check if the jammed paper is visible in the feed slot of the ca...

Page 473: ...ed slot Removing Jammed Paper inside Printer Removing Jammed Paper through Feed Slot of Rear Flat Tray 1 Press printer s Stop button 1 2 Hold jammed paper firmly with both hands and pull it out slowly 2 Slowly pull out the paper so as not to tear it 3 Redo printing 3 All jobs in the print queue are canceled Redo the printing 473 ...

Page 474: ... through Paper Output Slot 1 Hold jammed paper firmly with both hands and pull it out slowly 1 Slowly pull out the paper so as not to tear it Note If you cannot pull out the paper turn the printer back on without pulling forcibly The paper may be ejected automatically Press the printer s Stop button to stop printing and then turn off the printer If the paper cannot be pulled out or is torn open th...

Page 475: ... paper so as not to tear it Note If the paper cannot be pulled out or is torn refer to the following page to detach the transport unit and then pull out the jammed paper from the feed slot of the rear tray Removing Jammed Paper from Rear Side 2 Load paper in rear tray 2 Loading Photo Paper Plain Paper in Rear Tray Loading Envelopes in Rear Tray Note Make sure you are using suitable paper and loadi...

Page 476: ...rn detach the transport unit cover and remove the jammed paper from the rear side Removing Jammed Paper from Rear Side 2 Load paper in cassette 2 Loading Plain Paper in Cassette Note The loadable paper in the cassette is A4 Letter A5 B5 or Executive size plain paper 3 Press printer s OK button 3 The printer resumes printing Reprint the page you were printing if it was not printed properly due to t...

Page 477: ... soil or scratch this part by touching it with paper or your hand it could damage the printer 4 Check if jammed paper is under print head holder 4 If the jammed paper is under the print head holder move the print head holder to the far right or left whichever makes it easier to remove the paper When moving the print head holder hold the print head holder and slide it slowly to the far right or lef...

Page 478: ...ed paper firmly with both hands 5 If the paper is rolled up pull it out and grasp the edges of the paper 6 Slowly pull out jammed paper so as not to tear it 6 Pull out the paper at an angle of about 45 degrees 478 ...

Page 479: ...ter Check the following and remove any remaining paper Any paper left under the print head holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces D in the printer 8 Close scanning unit cover 8 To close the scanning unit cover lift it up slightly and then lower it gently 479 ...

Page 480: ...ote Make sure you are using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer 11 Redo printing 11 All jobs in the print queue are canceled Redo the printing If the measures above do not solve the problem see Removing Jammed Paper from Rear Side 480 ...

Page 481: ... 3 Retract paper support and paper output tray 3 4 Turn printer so that rear side of printer faces toward you 4 Important When changing the orientation of the printer do not turn the printer upside down or tilt it The ink may leak out 5 Detach transport unit cover 5 Pull out the transport unit cover 481 ...

Page 482: ...up pull it out and grasp the edges of the paper Note Do not touch the inner parts of the printer If you are unable to remove the jammed paper follow the steps below to detach the transport unit and then remove the paper 1 Detach transport unit 1 Lift up the transport unit and pull it out 482 ...

Page 483: ... not touch the inner parts of the printer 3 Make sure all jammed paper is removed 3 4 If parts A are raised tip them toward you 4 Important If you replace the transport unit without lowering parts A toward you it could damage the printer 483 ...

Page 484: ...it until it reaches the back of the printer 7 Attach transport unit cover 7 Insert the projections of the right side of the transport unit cover into the printer and then push the left side of the transport unit cover until it is closed completely 484 ...

Page 485: ... print documents with photos or graphics A5 paper may curl and jam as it leaves the printer 10 Redo printing 10 All jobs in the print queue are canceled Redo the printing Note If the 1300 error recurs check the feed slot of the rear tray again If a foreign object is in the rear tray refer to Check 1 in What to Do If Paper Is Not Fed Output Normally and take appropriate action If the measures above...

Page 486: ...Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 486 ...

Page 487: ... objects in the rear tray What to Do After loading the paper in the rear tray correctly follow the messages displayed on the printer s LCD Loading Photo Paper Plain Paper in Rear Tray Loading Envelopes in Rear Tray If a foreign object is in the rear tray refer to Check 1 in What to Do If Paper Is Not Fed Output Normally and take appropriate action 487 ...

Page 488: ...operly What to Do After loading the paper in the cassette correctly follow the messages displayed on the printer s LCD Loading Plain Paper in Cassette Note This error may occur if the transport unit is not installed correctly Refer to the following page to check the transport unit Removing Jammed Paper from Rear Side 488 ...

Page 489: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Make sure to close the scanning unit cover after refilling ink or other operations 489 ...

Page 490: ...and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 490 ...

Page 491: ...e cartridge may not be installed properly or may not be compatible with this printer What to Do Remove the maintenance cartridge and then reinstall it correctly Refer to Replacing the Maintenance Cartridge for details on removing and installing the maintenance cartridge 491 ...

Page 492: ...1723 Cause The maintenance cartridge is not installed What to Do Install the maintenance cartridge Refer to Replacing the Maintenance Cartridge for details on installing the maintenance cartridge 492 ...

Page 493: ...nstalled maintenance cartridge cannot be used This printer cannot use maintenance cartridges that have been installed in other printers What to Do Replace with a new maintenance cartridge Replacing the Maintenance Cartridge 493 ...

Page 494: ...e cartridge may not be installed properly or may not be compatible with this printer What to Do Remove the maintenance cartridge and then reinstall it correctly Refer to Replacing the Maintenance Cartridge for details on removing and installing the maintenance cartridge 494 ...

Page 495: ...ce the maintenance cartridge Replacing the Maintenance Cartridge The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used When this message is displayed you must replace the maintenance cartridge 495 ...

Page 496: ... to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to cancel the error and then prepare a new maintenance cartridge For details on the maintenance cartridge see Replacing the Maintenance Cartridge 496 ...

Page 497: ...fter loading the paper in the cassette and installing the cassette in the printer and then follow the messages displayed on the printer s LCD Important Align the paper guides of the cassette with both edges of the paper Push the cassette all the way into the printer Load the paper correctly and install the cassette correctly referring to Loading Plain Paper in Cassette 497 ...

Page 498: ...s for this error disable the function to detect paper setting mismatch What to Do To specify the appropriate print settings for the paper loaded in the cassette and retry printing follow the steps below 1 Press printer s OK button 1 2 Select Cancel print with printer s buttons and press OK button 2 3 Reinstall cassette into printer 3 498 ...

Page 499: ...s the OK button 5 Redo printing 5 Note For the proper combination of paper size and media type see below Paper Settings on the Printer Driver and the Printer Paper Size Paper Settings on the Printer Driver and the Printer Media Type Other Measures Load paper specified in print settings To replace the paper in the cassette with paper suitable for the print settings and continue printing follow the ...

Page 500: ... print settings into cassette 3 4 Register paper information paper size and media type in printer 4 Select Change with the printer s buttons and press the OK button and then register the paper information paper size and media type of the paper loaded in the cassette to the printer correctly 500 ...

Page 501: ... may not be the intended color or size 1 Press printer s OK button 1 2 Select Print on set paper with printer s buttons and press OK button 2 Note Depending on your printer s settings Print on set paper may not be displayed Disable notifications for 2110 error To disable the function to detect paper setting mismatch follow the steps below 1 Use printer s buttons to scroll printer s HOME screen and...

Page 502: ...2 Select Feed settings and press OK button 2 3 Select Detect paper setting mismatch and press OK button 3 4 Select Disable and press OK button 4 502 ...

Page 503: ...isable notifications for this error disable the function to detect paper setting mismatch What to Do To specify the appropriate print settings for the paper loaded in the printer and retry printing follow the steps below 1 Press printer s OK button 1 2 Select Cancel print with printer s buttons and press OK button 2 3 Reload paper 3 When using paper from the rear tray 503 ...

Page 504: ...dia type 4 The paper information is used in the print settings that you specify when you redo the printing in step 5 When using paper from the rear tray After checking the paper information paper size and media type select OK with the printer s buttons and press the OK button 504 ...

Page 505: ...low Paper Settings on the Printer Driver and the Printer Paper Size Paper Settings on the Printer Driver and the Printer Media Type Other Measures Load paper specified in print settings To replace the paper in the rear tray cassette with paper suitable for the print settings and continue printing follow the steps below 1 Check print settings and press printer s OK button 1 2 Select Replace paper w...

Page 506: ...per specified in print settings into rear tray cassette 3 When changing the paper in the rear tray When changing the paper in the cassette 4 Register paper information paper size and media type in printer 4 506 ...

Page 507: ...er information paper size and media type of the paper loaded in the cassette to the printer correctly Print without changing paper and print settings For example to continue printing with a mismatch between the paper loaded in the rear tray and the paper information registered in the printer follow the steps below Important The printed result may not be the intended color or size 1 Press printer s...

Page 508: ...to detect paper setting mismatch follow the steps below 1 Use printer s buttons to scroll printer s HOME screen and select Settings and 1 press OK button 2 Select Feed settings and press OK button 2 3 Select Detect paper setting mismatch and press OK button 3 508 ...

Page 509: ...4 Select Disable and press OK button 4 509 ...

Page 510: ...ions for this error disable the function to detect paper setting mismatch What to Do To specify the appropriate print settings for the paper loaded in the rear tray and retry printing follow the steps below 1 Press printer s OK button 1 2 Select Cancel print with printer s buttons and press OK button 2 3 Reload paper in rear tray 3 510 ...

Page 511: ... printer s buttons and press the OK button 5 Redo printing 5 Note For the proper combination of paper size and media type see below Paper Settings on the Printer Driver and the Printer Paper Size Paper Settings on the Printer Driver and the Printer Media Type Other Measures Load paper specified in print settings To replace the paper in the rear tray with paper suitable for the print settings and c...

Page 512: ... 3 Load paper specified in print settings into rear tray 3 4 Register paper information paper size and media type in printer 4 Select Change with the printer s buttons and press the OK button and then register the paper information paper size and media type of the paper loaded in the rear tray to the printer correctly 512 ...

Page 513: ...t may not be the intended color or size 1 Press printer s OK button 1 2 Select Print on set paper with printer s buttons and press OK button 2 Note Depending on your printer s settings Print on set paper may not be displayed Disable notifications for 2114 error To disable the function to detect paper setting mismatch follow the steps below 1 Use printer s buttons to scroll printer s HOME screen an...

Page 514: ...2 Select Feed settings and press OK button 2 3 Select Detect paper setting mismatch and press OK button 3 4 Select Disable and press OK button 4 514 ...

Page 515: ...l the error You cannot replace the internal parts of the printer yourself Contact your nearest Canon service center to request a repair as soon as possible Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repair see Repairing Your Printer 515 ...

Page 516: ...3252 Cause The maintenance cartridge is almost full What to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to clear the error message 516 ...

Page 517: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 517 ...

Page 518: ...o print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transport...

Page 519: ...rn it back on 2 3 Perform Replace Ink in Print Head 3 Replace Ink in Print Head If the error recurs after taking the above actions contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 519 ...

Page 520: ...in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 520 ...

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