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When Error Occurred

If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appears
automatically. For some errors, a support code (error number) is also displayed.

Take the appropriate action described in the message.

When a Support Code and a Message are displayed on the Computer
Screen (Windows):

When a Support Code and a Message are displayed on the Printer's
LCD:

For details on how to resolve errors with Support Codes, see

List of Support Code for Error

For details on how to resolve errors without Support Codes, see

Message (Support Code) Appears

.

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Summary of Contents for G3620

Page 1: ...G3020 series Online Manual English ...

Page 2: ... with Wireless Direct 43 IJ Network Device Setup Utility macOS 48 IJ Network Device Setup Utility 49 Starting Up IJ Network Device Setup Utility 50 Diagnosing and Repairing Network Settings 51 List of Models Which Does Not Support Diagnosis and Repair Function 52 Handling Paper Originals Ink Tanks etc 53 Loading Paper 54 Loading Plain Paper Photo Paper 55 Loading Envelopes 61 Loading Originals 66 ...

Page 3: ...aning Paper Feed Rollers 101 Cleaning Inside the Printer Bottom Plate Cleaning 103 Replacing Maintenance Cartridge 106 Checking Maintenance Cartridge Status on LCD 110 Overview 111 Safety 112 Safety Precautions 113 Regulatory Information 116 WEEE EU EEA 117 Handling Precautions 128 Legal Restrictions on Scanning Copying 129 Printer Handling Precautions 130 Transporting Your Printer 131 When Repair...

Page 4: ... Printer Operation Mode 157 Changing Settings from Operation Panel 158 Changing Settings from Operation Panel 159 Setting Items on Operation Panel 160 Print settings 161 LAN settings 162 Other dev settings 166 Language selection 167 Firmware update 168 Reset setting 169 Feed settings 170 Ink level monitor 171 ECO settings 172 Quiet setting 173 System information 174 Specifications 175 Information ...

Page 5: ...06 Making Copies 207 Setting Items for Copying 209 Scanning 211 Scanning from Computer macOS 212 Scanning According to Item Type or Purpose IJ Scan Utility Lite 213 IJ Scan Utility Lite Features 214 Scanning Easily Auto Scan 216 Scanning Documents and Photos 218 Scanning Tips 219 Positioning Originals Scanning from Computer 220 Frequently Asked Questions 225 Network Settings and Common Problems 22...

Page 6: ... 266 Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines 268 Colors Are Unclear 273 Lines Are Misaligned Distorted 276 Paper Is Smudged Printed Surface Is Scratched 277 Vertical Line Next to Image 281 Scanning Problems macOS 282 Scanning Problems 283 Scanner Does Not Work 284 Scanner Driver Does Not Start 285 Mechanical Problems 286 Printer Does Not Turn On 287 Print...

Page 7: ... Paper Is Jammed 303 1300 304 Paper Is Jammed inside Printer 306 1000 310 1070 312 1200 313 1368 314 1496 315 1640 316 1723 317 1724 318 1725 319 1726 320 1727 321 Shipping Tape etc Are Still Attached 1890 322 2114 323 2200 325 2900 326 2901 327 3252 328 4103 329 5011 330 5012 331 5100 332 5200 333 6000 335 ...

Page 8: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 8 ...

Page 9: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 10: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 10 ...

Page 11: ...S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries USB Type C is a trademark of USB Implementers Forum The Mopria word mark and the Mopria Logo are registered and or unregiste...

Page 12: ...l mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of authorship...

Page 13: ...medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of this License and 2 You must cause any modified files to carry prominent notices stating that You changed the files and 3 You must retain in the Source form of any Derivative Works that You distribute all cop...

Page 14: ...ll other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting s...

Page 15: ...STITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 3 Cambridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 ...

Page 16: ...S PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCURE...

Page 17: ...isclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPR...

Page 18: ...that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of Apple Inc Ap...

Page 19: ...THER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 1991 2009 LEAD Technologies Inc CMap Resources Copyright 1990 2009 Adobe Systems Incorporated All rights reserved Copyright 1990 2010 Adobe Systems Incorporated All rights reserved Redistribution and u...

Page 20: ...MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Copyright 2000 Computing Research Labs New Mexico State University Copyright 2...

Page 21: ...ifornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form mus...

Page 22: ...nt in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim al...

Page 23: ...works thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license file FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be pr...

Page 24: ...ect special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation t...

Page 25: ...right c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of con...

Page 26: ...CT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Frank Denis j at pureftpd dot org Permission to use copy modify and or distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this per...

Page 27: ...ce this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software witho...

Page 28: ...OVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT ...

Page 29: ... cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connec...

Page 30: ... Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows macOS You can diagnose or repair network settings using IJ Network Device Setup Utility For Windows IJ Network Device Setup Utility Wind...

Page 31: ...led while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Important If a device is connected to the Internet via a wireless router and you then connect it to a...

Page 32: ... and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the dev...

Page 33: ...Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi Fi Connection Connecting with Wireless Direct 33 ...

Page 34: ...s LPR setting Enable RAW protocol Enable LLMNR Enable PictBridge commun Enable disable Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default WL Direct net SSID DIRECT abXX G3020series 1 Password YYYYYYYYYY 2 Security method WPA2 PSK AES Confirm request Displayed 1 ab is specified at random...

Page 35: ... 2 The password is specified automatically when the printer is turned on for the first time 35 ...

Page 36: ...acOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the net...

Page 37: ...Connects to Another Computer via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection click here and perform setup 37 ...

Page 38: ...formation The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network diagnostics 2 1 D...

Page 39: ...XX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Stateless address 2 XXXX XXXX XXX...

Page 40: ...3 2 Connection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption method AES 3 3 7 Authentication Authentication method WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable Disable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Subnet Mask Subnet mask XXX XXX XXX XXX 3 3 11 ...

Page 41: ...LLMNR setting Enable Disable 5 12 SNMP SNMP setting Enable Disable 5 13 PictBridge Commun PictBridge Communica tion Enable Disable 5 14 DNS Server Obtain DNS server ad dress automatically Auto Manual 5 15 Primary Server Primary server address XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX XXX XXX 5 17 Proxy Server Proxy server setting Enable Disable 5 18 Proxy Address Prox...

Page 42: ...p Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy WL connect mode on the printer following the procedure below 1 Check that printer is turned on 2 Press and hold Wireless connect button for 3 seconds LCD and Operation Panel 3 Perform operations following instructions on your computer smartphone tablet 4 If message saying setup is completed appears p...

Page 43: ...ter Connecting a smartphone tablet computer to the printer Important You can connect up to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless Direct 1 Make sure the printer is turned on 2 Press Setup button The Setup menu screen appears 3 Select Device settin...

Page 44: ...et computer Enable Wi Fi in the Settings menu on your smartphone tablet computer For instructions on enabling the Wi Fi function refer to the instruction manual for your smartphone tablet computer 2 Select DIRECT XXXX G3020series X represents alphanumeric characters from list on your smartphone tablet computer Note If DIRECT XXXX G3020series does not appear on the list Wireless Direct is not enabl...

Page 45: ...the printer is turned on 2 Press Setup button The Setup menu screen appears 3 Select Device settings and press the OK button 4 Select LAN settings and press the OK button 5 Select Wireless Direct and press the OK button 6 Select a setting item Scroll down if necessary Change name SSID Change the identifier SSID for Wireless Direct The identifier SSID is the printer s name device name displayed on ...

Page 46: ... time and press OK button Press the Setup button to change the type of characters to enter uppercase lowercase numbers symbols One character can be erased by pressing the Back button 3 Confirm the input contents and press and hold OK button 4 Check displayed message select Yes and press the OK button To set automatically 1 Select Auto update and press OK button 2 Select Yes and press OK button Not...

Page 47: ...t an unauthorized access we recommend you should select the setting to display the confirmation screen Note If you change the Wireless Direct setting of the printer also change the wireless router setting of the device 47 ...

Page 48: ...evice Setup Utility macOS IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 48 ...

Page 49: ...mputer on which it is installed In addition IJ Network Device Setup Utility restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necessary for the connection type such as a wireless router or a LAN cable When you install IJ Network Device Setup Utility disable block function of firewall 49 ...

Page 50: ...ect IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility the screen below appears Enter the password specified for your computer and select Install Helper IJ Network Device Setup Utility starts diagnosis and repair of network Diagnosing and Repairing Network Settings 50 ...

Page 51: ...List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether the printer can be detected on the network whether the signal strength or communic...

Page 52: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO 2000 PRO 4000 PRO 6000 PRO 4000S PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 52 ...

Page 53: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Refilling Ink Tanks 53 ...

Page 54: ...Loading Paper Loading Plain Paper Photo Paper Loading Envelopes 54 ...

Page 55: ... Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudge...

Page 56: ... on the weight of the paper the leading edge may rise and printing may be shifted Make sure that the leading edge of the paper does not rise such as by holding the part that protrudes from the rear tray 3 Pull out the paper output tray B and the output tray extension C 56 ...

Page 57: ... orientation WITH PRINT SIDE FACING UP After loading paper on the rear tray the paper information registration screen for the rear tray appears on the LCD 7 Slide right paper guide to align with both sides of paper stack Do not slide the paper guides too hard against the paper The paper may not be fed properly 57 ...

Page 58: ...nt Always load paper in portrait orientation F Loading paper in landscape orientation G can cause paper jams Note Do not load sheets of paper higher than the load limit mark H 8 Close feed slot cover gently 58 ...

Page 59: ...k is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether the settings...

Page 60: ...put paper with your hands or use the printer in a place where the paper does not fall If the paper falls the printed side may become dirty or scratched Also when supporting the paper with hands be sure not to pull the paper forcefully while printing 60 ...

Page 61: ...pare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view of the leading edge of the ...

Page 62: ...3 Pull out the paper output tray B and the output tray extension C 4 Open the feed slot cover D 5 Slide right paper guide E to open both paper guides 62 ...

Page 63: ... the paper information registration screen for the rear tray appears on the LCD Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 7 Slide right paper guide to align with both sides of envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly 63 ...

Page 64: ...Note Do not load envelopes higher than the load limit mark F 8 Close feed slot cover gently 64 ...

Page 65: ...to register the paper information Note To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this...

Page 66: ...Loading Originals Loading Originals on Platen Loading Based on Use Supported Originals How to Detach Attach the Document Cover 66 ...

Page 67: ...nal WITH SIDE TO SCAN FACING DOWN on platen Loading Based on Use Supported Originals Important Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break 67 ...

Page 68: ...en glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original 3 Close the document cover gently Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 68 ...

Page 69: ... size A4 Letter etc for Scan size Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Press the SCAN button and select Auto scan for Original type Press the SCAN button select Photo for Original type and then specify Auto scan A Singl for Scan size Loading Only One Original in Center of Platen Scanning two ...

Page 70: ...nally striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 in 1 mm from the edges of the platen glass Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN with 0 40 in 1 cm or more space between the edges diagonally striped area of the platen Portions placed on the diagonally striped area cannot be scanned 70 ...

Page 71: ...ls Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 in 1 cm Note The Skew Correction function automatically compensates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 in 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut out photos may ...

Page 72: ...aper Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 in 216 x 297 mm Note When loading a thick original such as a book on the platen you can load it by removing the document cover from the printer How to Detach Attach the Document Cover 72 ...

Page 73: ... document cover Hold up the document cover in portrait orientation and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both hinges of the document cover vertically as illustrated below 73 ...

Page 74: ...74 ...

Page 75: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 75 ...

Page 76: ...he ink level correctly From the printer Ink level monitor From the computer Changing the remaining ink level notification setting If the remaining ink level notification function is disabled visually inspect the remaining ink and refill the ink tanks as necessary Continuing printing with ink below the lower limit line of an ink tank may prevent satisfactory print quality Note If print results beco...

Page 77: ... the printer 3 Open the tank cap C of the ink tank to be refilled D Yellow E Magenta F Cyan G Black Important Carefully open the tank cap of the ink tank Ink on the inside of the tank cap may spatter when opening it 4 Hold the ink bottle upright and gently twist the bottle cap H to remove 77 ...

Page 78: ...n and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fall Important Make sure that each color of ink tanks is filled with corresponding color of ink bottles If ink is not injected into the ink tank slowly remove and insert the ink bottle Make sure to refill the ink tank with ink up to the upper limit line J on the ink tank 78 ...

Page 79: ...ttles in ink tanks Close the bottle cap of the ink bottle securely and store the ink bottle upright 7 Close the tank cap of the ink tank Make sure the tank cap is completely inserted 8 Close the scanning unit cover To close the scanning unit cover hold it up once then take it down gently Note If the error message appears on the LCD after the scanning unit cover is closed take appropriate action 79...

Page 80: ...may warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bottle caps may come off by such impact and ink may leak Do not transfer ink to other containers This may result in accidental ingestion inappropriate use or poor ink quality Do not mix ink with water or other ink This may damage the printer Once an ink bottle has been ...

Page 81: ...r occurs the error message appears on the LCD When Error Occurred The remaining ink level notification function works from initial printing to the time when one of the inks reaches the lower limit line shown on the ink tank For the remaining ink level notification function to work appropriately each ink tank must be filled with entire contents of the corresponding color ink bottle bundled with the...

Page 82: ...g function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Important The used ink is ejected into the maintenance cartridge When the maintenance cartridge becomes full replacement is necessary If the displayed message indicates that the maintenance cartridge is nearly full promptly obtain a new...

Page 83: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 83 ...

Page 84: ...sult Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern Step2 Examine the nozzle check pattern If there are missing lines or horizontal white streaks in the patt...

Page 85: ... ink flush Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform ink flush only when necessary Important If ink flush is performed when the remaining ink level is insufficient it may cause a failure Be sure to check the remaining ink level before performing ink flush From the printer How to Perform Ink Flush From the computer Ink Flush If the nozzle check p...

Page 86: ...Adjusting Print Head Position 86 ...

Page 87: ...or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the rear tray Loading Plain Paper Photo Paper 3 Press the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 4 Use the button to select Nozzle check and press the OK button The nozzle check pattern will be printed Do not perform any other ...

Page 88: ... streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 88 ...

Page 89: ...ss the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 3 Use the button to select Cleaning and then press the OK button The printer starts cleaning the print head Do not perform any other operations until the printer completes the cleaning of the print head This takes about 1 minute 4 Check the print head condition To check the print head condition...

Page 90: ...ton use the button to select Maintenance and press the OK button LCD and Operation Panel 3 Use button to select Deep Cleaning and press OK button The printer starts cleaning the print head deeply Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 2 to 3 minutes 4 Check the print head condition To check the print head condition print...

Page 91: ...int head alignment sheet is printed an error message appears on the LCD When Error Occurred You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper on the rear tray Loading Plain Paper Photo Paper 3 Press the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 4 Us...

Page 92: ...heet is stained or wrinkled it may not be scanned properly 5 Confirm the message then place print head alignment sheet on platen Place the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the upper left corner of the sheet with the alignment mark 92 ...

Page 93: ...int head alignment sheet on the platen until adjusting the print head position is complete If an error message is displayed on the LCD press the OK button to release the error then take appropriate action When Error Occurred Note For Windows when the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually from the ...

Page 94: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 94 ...

Page 95: ...st and click Options Supplies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password click Passwords and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Printing a Nozzle Check Pattern Managing the Printer Power Chan...

Page 96: ...ad Cleaning starts 4 Complete Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No If cleaning the head once does not resolve the print head problem clean it once more Important Cleaning consumes a small amount of ink Cleaning the print head frequently will rapidly...

Page 97: ... 24 hours without pulling out the power plug and then perform Deep Cleaning again If print results still do not improve perform Ink Flush Ink Flush uses a large volume of ink Ink Flush Perform Ink Flush if the print results do not improve even after Deep Cleaning is performed 1 Select Utilities from Remote UI 2 Click Ink Flush Select the ink group for which Ink Flush is to be performed Before perf...

Page 98: ...rform Ink Flush only when necessary If Ink Flush is run when the remaining ink level is insufficient it may cause a failure Note If there is no sign of improvement after performing Ink Flush the ink may have run out or the print head may be worn For details on possible solutions see Ink Does Not Come Out Related Topic Printing a Nozzle Check Pattern 98 ...

Page 99: ... 3 Load paper in printer Load one sheet of A4 size or Letter size plain paper into the rear tray 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important Do not open the scanning unit cover while printing is in progress otherwise printing will stop Note You can prin...

Page 100: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 100 ...

Page 101: ...te as it is cleaned without paper 5 Clean the paper feed rollers with paper 1 Make sure that the paper feed rollers have stopped rotating and then load three sheets of A4 or Letter sized plain paper in the rear tray Loading Plain Paper Photo Paper 2 Press the OK button The printer starts cleaning The cleaning will be complete when the paper is ejected If the problem is still not resolved with the ...

Page 102: ...3 Turn on the power then clean the paper feed rollers again If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 102 ...

Page 103: ...o use a new piece of paper 1 Make sure that the power is turned on then remove any paper from the rear tray 2 Prepare paper 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 2 Load only this sheet of paper on the rear tray with the open side facing you After loading paper on the rear tray the paper information registration screen for the rear tray appe...

Page 104: ...elect Maintenance and press the OK button LCD and Operation Panel 4 Use button to select Btm Plate Cleaning and press OK button The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again 104 ...

Page 105: ...ew piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Before cleaning the printer turn it off and unplug it 105 ...

Page 106: ...comes full an error message is displayed and the printer stops working until it is replaced with a new one Do not touch the terminal A or opening B of the maintenance cartridge Note When purchasing a new maintenance cartridge order the following cartridge number Maintenance Cartridge MC G02 1 Prepare a new maintenance cartridge Remove the maintenance cartridge and the attached plastic bag from the...

Page 107: ...eful not to drop or place the removed maintenance cartridge on a desk or something Dirt on the bottom may adhere to it or the ink inside may be scattered Put the used one immediately into the plastic bag attached to the new maintenance cartridge and seal the bag by tying the opening tightly to prevent the ink from leaking 107 ...

Page 108: ...e cartridge according to local regulations 7 Insert the new maintenance cartridge straight until it stops 8 Attach the maintenance cover Align the tab on the back of the maintenance cover with the hole on the printer and close it 9 Insert the coin screw into the screw hole and turn it clockwise to secure 108 ...

Page 109: ...10 Turn the printer on 109 ...

Page 110: ...k the maintenance cartridge status A symbol appears in the area A if there is any information about the used space of the maintenance cartridge The maintenance cartridge is almost full Prepare a new one The maintenance cartridge is nearly full or has become full Confirm the error message prepare a new maintenance cartridge and take appropriate action Note The above screen shows estimated used spac...

Page 111: ...g Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 111 ...

Page 112: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 112 ...

Page 113: ...close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by tw...

Page 114: ...e sufficient care to prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bot...

Page 115: ...stand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or...

Page 116: ...Regulatory Information Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 116 ...

Page 117: ...che Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gemäß der EU Richtlinie über Elektro und Elektronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch A...

Page 118: ... geautoriseerd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer van dit type afval kan leiden tot negatieve effecten op het milieu en de volksgezondheid als gevolg van potentieel gevaarlijke stoffen die veel voorkomen in elektrische en elektronische a...

Page 119: ...ció sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per la RAEE o al servei de recollida de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per U...

Page 120: ...odutos REEE vá a www canon europe com weee Gælder kun i Europæiske Union og EØS Norge Island og Liechtenstein Dette symbol angiver at det pågældende produkt ikke må bortskaffes sammen med dagrenovation jf direktivet om affald af elektrisk og elektronisk udstyr WEEE 2012 19 EU og gældende national lovgivning Det pågældende produkt skal afleveres på et nærmere specificeret indsamlingssted f eks i ov...

Page 121: ...ov Produktet må leveres til et dertil egnet innsamlingspunkt det vil si på en autorisert en til en basis når du kjøper et nytt lignende produkt eller til et autorisert innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr EE utstyr Feil håndtering av denne typen avfall kan være miljø og helseskadelig på grunn av potensielt skadelige stoffer som ofte brukes i EE utstyr Sam...

Page 122: ...ha mer information om var du kan lämna den kasserade produkten för återvinning För mer information om inlämning och återvinning av WEEE produkter se www canon europe com weee Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice o OEEZ 2012 19 EU a podle vnitrostátních právních předpisů nemá být tento výrobek likvidován s odpadem z domácností Tento výrobe...

Page 123: ...dukt lub do autoryzowanego punktu gromadzenia zużytego sprzętu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpadów w nieodpowiedni sposób może mieć negatywny wpływ na otoczenie i zdrowie innych osób ze względu na niebezpieczne substancje stosowane w takim sprzęcie Jednocześnie pozbycie się zużytego sprzętu w zalecany sposób przyczynia się do właściwego wykorz...

Page 124: ...tīvai 2012 19 ES par elektrisko un elektronisko iekārtu atkritumiem EEIA un vietējiem tiesību aktiem no šī izstrādājuma nedrīkst atbrīvoties izmetot to kopā ar sadzīves atkritumiem Šis izstrādājums ir jānodod piemērotā savākšanas vietā piemēram apstiprinātā veikalā kur iegādājaties līdzīgu jaunu produktu un atstājat veco vai apstiprinātā vietā izlietotu elektrisko un elektronisko iekārtu pārstrāde...

Page 125: ...avnih virov Če želite več informacij o tem kje lahko odložite odpadno opremo za recikliranje pokličite občinski urad komunalno podjetje ali službo ki skrbi za odstranjevanje odpadkov ali si oglejte načrt OEEO Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO obiščite www canon europe com weee Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Този си...

Page 126: ...om weee Samo za Europsku uniju i EEZ Norveška Island i Lihtenštajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi 2012 19 EC i vašem nacionalnom zakonu Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada npr na ovlašteno mjesto gdje možete zamijeniti staro za novo ukoliko kupujete novi sličan proizvod ili na ovlašteno mjest...

Page 127: ...ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje vas molimo da kontaktirate lokalne gradske vlasti komunalne službe odobreni plan reciklaže ili Gradsku čistoću Za više informacija o vraćanju i recikliranju WEEE proizvoda posetite stranicu www canon europe com weee 127 ...

Page 128: ... Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 128 ...

Page 129: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 130: ... any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 130 ...

Page 131: ...printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE Please handle with care and ensure the box re...

Page 132: ...e scanning unit cover A Important Do not touch tubes or other parts inside the printer This can cause trouble with the printer 5 Turn the ink valve lever B to the left Important The inside of the printer may become stained with ink Be careful not to get your clothes and your hands dirty 6 Close the scanning unit cover 132 ...

Page 133: ...or flashing as it may cause malfunction or damage to the printer making the printer unable to print 8 Open the scanning unit cover again 9 Remove the carriage stopper C and insert it all the way into the hole in the printer side Pull the carriage stopper forward while pulling it up and insert it in the same orientation 10 Close the scanning unit cover 11 Retract output tray extension and paper out...

Page 134: ...pening during transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such as tape so as not to leak ink 15 Attach the protective material to the printer when packing the printer in the box Important After transporting your printer remove the carriage stopper place it in the original position turn the ink valve lever to the right and then turn o...

Page 135: ...may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it Press the Setup button select Device settings Reset setting All data and then select Yes 135 ...

Page 136: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 137: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 137 ...

Page 138: ...Main Components Front View Rear View Inside View Operation Panel 138 ...

Page 139: ...ck E Feed Slot Cover Prevents anything from falling into the feed slot Open it to slide the paper guides and close it before printing F Rear Tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper Loading Envelopes G Paper Output Tray Printed paper is ejected Pull out it befo...

Page 140: ...I Platen Load an original here 140 ...

Page 141: ...aintenance cartridge see Replacing Maintenance Cartridge C Maintenance Cover Open when replacing the maintenance cartridge D USB Port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer This can cause trouble 141 ...

Page 142: ...re low refill the low tanks Refilling Ink Tanks D Upper limit line Indicates the maximum capacity of the ink E Single dot Indicates the amount of ink required when performing ink flush F Lower limit line Indicates the lower limit of the sufficient amount of ink to print Refill the ink tank before the amount of ink is below this line G Ink Valve Lever Operate when transporting a printer Transportin...

Page 143: ...f items Also used to resolve errors E Setup button Displays the Setup menu screen With this menu you can perform printer maintenance and change printer settings Also used for selecting the input mode F SCAN button Switches the printer to the scan mode G Wireless connect button To set wireless router information in the printer directly from a smartphone or other such device without having to do any...

Page 144: ...button Starts black white copying scanning etc L MENU button Press to display the copy and scan menu items M COPY button Switches the printer to the copy mode N and buttons Used to select a setting item These buttons are also used for entering characters O Back button Returns the LCD to the previous screen 144 ...

Page 145: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 145 ...

Page 146: ... off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 11 minutes To restore the display press any button or perform the print operation 146 ...

Page 147: ... is displayed on the LCD see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer Press the ON ...

Page 148: ...Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 148 ...

Page 149: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 149 ...

Page 150: ...the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 150 ...

Page 151: ...n the MENU button is pressed in the Copy standby screen or Scan standby screen the menu screen appears Copy menu Setting Items for Copying Special Copy Menu Scan menu Setting Items for Scanning Using Operation Panel In a menu or settings screen use the button to select an item or option and then press the OK button to proceed with the procedure Note For details on how to change settings refer to C...

Page 152: ...e Signal strength 81 or more You can use the printer over Wi Fi without any problems Signal strength 51 or more The problem such as the printer cannot print may occur according to the network status We recommend placing the printer near the wireless router Signal strength 50 or less The problem such as the printer cannot print may occur Place the printer near the wireless router Wi Fi is enabled b...

Page 153: ...umeric 1234567890 SP Symbols _ SP SP Indicates a space Note Only the input modes or characters available for input appear in their respective screens Entering Numbers Letters and Symbols Use the button to select a character and press the OK button to input it When input of all characters is complete hold down the OK button When a confirmation message appears select Yes and press the OK button To i...

Page 154: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 154 ...

Page 155: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 155 ...

Page 156: ...n function automatically turns on the printer when data is received 1 Selecting Printer settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify the time from the list Printer automatically turns itself off when data is not sent within the specified time or the printer has remained inactive Auto power on When you check this check box the print...

Page 157: ... deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the list increases and shorter as...

Page 158: ...Operation Panel Setting Items on Operation Panel Print settings LAN settings PictBridge settings Smartphone print Other dev settings Language selection Firmware update Reset setting Feed settings Ink level monitor ECO settings Quiet setting System information 158 ...

Page 159: ...ned on 2 Press the Setup button The Setup menu screen is displayed 3 Select Device settings and then press the OK button The Device settings screen is displayed 4 Select a setting item to adjust and then press the OK button The setting screen for the selected item is displayed 5 Select a setting item and then press the OK button 6 Select a setting to specify and then press the OK button For more o...

Page 160: ...settings Language selection ECO settings Quiet setting Items for Paper Printing Print settings PictBridge settings Smartphone print Feed settings Items for Maintenance Management LAN settings Firmware update Reset setting Ink level monitor System information 160 ...

Page 161: ...from a PictBridge Wi Fi supporting device Printing from a standard form Note When performing settings from application software or the printer driver these settings will be prioritized If printouts contain margins even though you are printing in Borderless specifying Amount Large for this setting may help solve the problem Auto photo fix set When ON is selected you can select whether to print phot...

Page 162: ...e on screen instructions of the connecting device for the setup procedure Manual connect Select when you perform settings for Wi Fi manually using the operation panel of the printer WPS Push button Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other setup Manual setup Selec...

Page 163: ... settings of the printer such as its IP address and SSID For more information on the printer s network setting is printed out Printing Network Settings Important The network settings printout contains important information about your network Handle it with care Manual setup Set printer name Specifies the printer name You can use up to 15 characters for the name Note You cannot use the same printer...

Page 164: ...s the Bonjour service name You can use up to 48 characters for the name Note You cannot use the same service name as that already used for other LAN connected devices LPR setting Enables disables the LPR setting RAW protocol Enables disables RAW printing LLMNR Enables disables LLMNR Link Local Multicast Name Resolution Selecting Enable allows the printer to detect printer s IP address from the pri...

Page 165: ... IPsec settings Selecting Enable allows you to specify the IPsec settings 165 ...

Page 166: ...of the document cover forgetting to remove the original may not be detected Wi Fi pairing In order to connect Canon PRINT Inkjet SELPHY multiple configurations will be performed Enab disab pairing Set the printer s Wi Fi pairing function to enable or disable Additional pairing On another function permit or prohibit Canon PRINT Inkjet SELPHY pairing Del paired devices Cancel all Canon PRINT Inkjet ...

Page 167: ...ish German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Indonesian Vietnamese 167 ...

Page 168: ...s not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server try again is displayed on the LCD press the OK button and try again after a while Current version You can check the current firmware version Update notification When ON is selected and the firmware update is available the screen to inform you of the...

Page 169: ...ttings such as the paper size or media type back to the default All data Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the LCD The current position of the print head CSR Cert...

Page 170: ...ttings you can specify by the printer driver Windows or on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Det paper mismatch If you select ON the printer detects whether the paper size and the media type are identical with those registered in Save paper info If printing starts with the settings that do not mat...

Page 171: ...maining ink level notification function from disabled to enabled it is necessary to refill all ink tanks up to the upper limit line Refilling Ink Tanks Reset ink lev count Resets the remaining ink count If you select Yes you can reset the remaining ink count of all the ink tanks at once If you select No you can specify the ink color and reset the remaining ink count in any ink tank Important After...

Page 172: ...enu screen is displayed 3 Select ECO settings and then press the OK button 4 Select Auto power off and then press the OK button 5 Select a time to turn off the printer and then press the OK button Turning on Printer Automatically You can enable the printer to turn on automatically when printing data is sent to the printer or the printer is operated for scanning from the computer 1 Check that print...

Page 173: ...perating noise while printing is in progress Important When ON is selected operating speed may be reduced compared to when OFF is selected This function may not be so effective depending on the printer s setting Furthermore certain noise such as when the printer is preparing for printing is not reduced Note You can set the quiet mode from the operation panel of the printer the printer driver or Sc...

Page 174: ...isplays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number Printed sheet count Displays the printed sheet count in increments of 50 sheets Ex In case of 25 sheets 1 50 is displayed 174 ...

Page 175: ...6 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased Power consumption...

Page 176: ...d available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WEP 64 128 bits WPA PSK TKIP AES WPA2 PSK TKIP AES Setup WPS Push button configuration PIN code method Easy wireless connect Minimum System Requirements Conform to the operating system s requirements when high...

Page 177: ...rd disk space may be changed without notice macOS Operating System macOS 10 12 6 macOS 10 15 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subject to change without notice 177 ...

Page 178: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 178 ...

Page 179: ...ailable in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 P...

Page 180: ...edia Type Windows Note When printing photos saved on a PictBridge Wi Fi compliant device you must specify the page size and media type Printing from Digital Camera Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal Executive A6 A5 A4 B5 B Oficio M Oficio Foolscap Legal India KG 4 ...

Page 181: ...nvelope Monarch Card 2 17 x3 58 Special sizes Minimum size 2 17 x 3 50 in 55 0 x 89 0 mm Maximum size 8 50 x 47 24 in 216 0 x 1200 0 mm When Height of Page Size is set to a value exceeding 26 61 in 676 mm Media Type is set to Plain Paper Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 181 ...

Page 182: ... 1 Approx 80 sheets Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 101 A4 Letter 5 x7 13x18cm 8 x10 20x25cm 2L 127x178mm 10 sheets KG 4 x6 10x15 L 89x127mm Square 3 5 Square 5...

Page 183: ...leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Approx 50 sheets Paper other than Genuine Canon Paper Common Name Paper Outpu...

Page 184: ...ng plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as...

Page 185: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 186: ...ble sheets per pigment black ink bottle A4 plain paper when printing in color Standard mode 6 000 sheets Economy mode 7 600 sheets Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Measurement method Canon original Paper type Plain paper Print driver setting Setting to the default for plain paper setting Print Quality to Economy Borderless printing OFF The num...

Page 187: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Printing from Digital Camera Using PIXMA MAXIFY Cloud Link Paper Settings 187 ...

Page 188: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 188 ...

Page 189: ...inting Basic Perform Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 189 ...

Page 190: ...hods Connected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 3 Select paper size and paper type from printer Register the set paper size and paper type on the print...

Page 191: ...ize to the appropriate size as well as Media Type from Media Quality of the pop up menu Important An error may occur if the paper size set in the print dialog is different from the paper size registered on the printer Select the correct items on the print dialog and the printer that correspond to the paper being printed 191 ...

Page 192: ...s to get connected after the printer turns on Print after checking that the printer is connected to the network You cannot print if Bonjour settings of printer are disabled Check LAN settings of printer and enable Bonjour settings Refer to Cannot Print Using AirPrint for printing problems The display of the settings screen may differ depending on the application software you are using Printing of ...

Page 193: ...roviding any margin around it set borderless printing The procedure for performing borderless printing is as follows Setting Borderless Printing 1 Set the Amount of extension on the printer operation panel For information on how to set the amount of extension see Print settings Important When the Amount Large is set the back side of the paper may become smudged 2 Select sheet size for borderless p...

Page 194: ...commended if Plain Paper is selected for Media Type in Media Quality Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no problems However the portion of the document extending off the paper range will not be printed and for this reason the subjects around the perimeter of a photo may not be printed If you are not satisf...

Page 195: ...agaki 3 Select Paper Size and Media Type from the print dialog Select Postcard or Postcard Borderless for Paper Size from the print dialog When you print on the address side select Postcard Select Hagaki Hagaki A Hagaki K Hagaki K A Ink Jet Hagaki Ink Jet Hagaki A for Media Type from the print dialog Important This printer cannot print on postcards that have photos or stickers attached You will ge...

Page 196: ...The below procedure is not necessary in this case 1 Check whether Default is selected in the displayed dialog Note It may take a little time for your printer to appear 2 Select the printer Select the printer listed as Bonjour Multifunction Note Check the following if printer does not appear Printer is on Firewall function of the security software is off Printer is either connected to the wireless ...

Page 197: ... Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software The Print dialog opens 197 ...

Page 198: ...e 2 Check the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printing all documents Displayed only when printing of all documents is being stopped and resumes printing all documents Important If an error occurs an error message will appear...

Page 199: ...remaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status check screen appears 3 Select the unnecessary print job and click Delete The selected print jobs will be deleted 199 ...

Page 200: ...he printer and PC You cannot remove the printer if not logged in as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and select Printers Scanners 2 Delete printer from list of printers Select the printer you wish to remove from the list of printers and click Click Delete Printer when the confirmation message appears 2...

Page 201: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 201 ...

Page 202: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 202 ...

Page 203: ...r when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message which Prevents Misprinting After loading paper The screen to register the rear tray paper information is displayed Register the paper size and the media type according to the loaded paper Important For more on the proper combination of paper settings you can ...

Page 204: ...to the printer is A4 the printer starts printing copying on the paper loaded in the rear tray without changing the paper size setting for printing copying Replace the paper Select if you want to print after replacing the paper of the rear tray For example when the paper size setting for printing copying is A5 and the paper information registered to the printer is A4 you load A5 sized paper in the ...

Page 205: ...fault To change the setting Feed settings When you print from Windows The message which prevents misprinting is disabled by default To change the setting Changing the Printer Operation Mode When you print from macOS The message which prevents misprinting is enabled by default To change the setting Changing the Printer Operation Mode Important When the message which prevents misprinting is disabled...

Page 206: ...Copying Making Copies Basics Reducing Enlarging Copies Special Copy Menu Copying Using Smartphone or Tablet 206 ...

Page 207: ...ton then use the button to display the desired setting item Setting Items for Copying Press the COPY button to reset the magnification to 100 6 Use the button to specify the number of copies 7 Press the Black button or the Color button The printer starts copying Remove the original on the platen after copying is complete Important Do not open the document cover or remove the original while Scannin...

Page 208: ...ettings such as the page size or media type cannot be changed If you press the Stop button while reserve copying is in progress the screen to select the method to cancel copying is displayed If you select Cancel all reserv then press the OK button you can cancel copying all scanned data If you select Cancel last reserv then press the OK button you can cancel the last copying job If you set a docum...

Page 209: ...ing Some settings cannot be specified in combination with the setting of other setting items or the copy menu The settings of the page size media type etc are retained even if the printer is turned off Enlarge Reduce Select the reduction enlargement method Reducing Enlarging Copies Ex Note This setting item is displayed under the following conditions When standard copying is selected When Borderle...

Page 210: ...the quality is not as good as expected select Standard or High and try copying again Economy Mode Select High to copy in grayscale Grayscale renders tones in a range of grays instead of black or white 4 on 1 layout Select the layout when copying four original pages onto a single sheet of paper by reducing each image Four different layouts are available Ex Note This setting item is displayed only w...

Page 211: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel 211 ...

Page 212: ...rpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer Important Available functions and settings vary depending on your scanner or printer 212 ...

Page 213: ...Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your scanner or printer 213 ...

Page 214: ...magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder For how to specify a folder see Settings Dialog A...

Page 215: ...Note To set the applications to integrate with see Settings Dialog 215 ...

Page 216: ...itish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Check that scanner or printer is turned on 2 Place items on platen or ADF Positioning Originals Scanning from Computer 3 Start IJ Scan Utility Lite 4 Click Auto Scanning starts Note To cance...

Page 217: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 217 ...

Page 218: ...ility Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can be used for scanning from the next time In the Settings dialog specify image processing settings such as slant correction set where to save the scanned images and more as needed When setting is compl...

Page 219: ...Scanning Tips Positioning Originals Scanning from Computer 219 ...

Page 220: ...DF Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important Depending on your model the function to scan by automatically detecting the item type and size does not appear When scanning by specifying the paper size align an upper corner of the item with the corner at the arrow alignmen...

Page 221: ...o 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important Inkjet All In One printer For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model and search for Loading Originals Personal scanner For the portions in which items cannot be scan ned click Home to return to the top page of the Online Ma...

Page 222: ...the document guide B all the way out 4 Load document with side to scan facing up in document tray Insert the document until it stops 5 Adjust document guide to match width of document Do not slide the document guide too hard against the document The document may not be fed properly 222 ...

Page 223: ...and 1 Place item on platen 1 Open the document cover 2 Place the item with the side to scan facing the platen and then align it with the alignment mark Important If you open the document cover wide the scanner may fall over Portions placed over A 0 094 inch 2 4 mm from the left edge of the platen or B 0 106 inch 2 7 mm from the front edge cannot be scanned 223 ...

Page 224: ... Keep these points in mind when using the scanner in the upright position Do not subject the scanner to vibration during operation The correct image results may not be obtained for example images may blur The item type may not be detected automatically In that case specify the item type in IJ Scan Utility and scan 224 ...

Page 225: ...ror Four Digit Alphanumeric Characters Appear on LCD When Error Occurred Message Support Code Appears Repairing Your Printer Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in LCD LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Copying Print...

Page 226: ...on Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows Error or Message Appears Four Digit Alphanumeric Characters Appear on LCD When Error Occurred Message Support Code Appears List of Support Code for Error Error Message Appears on PictBridge Wi Fi Compliant Device IJ Scan Utility Error Messages Windows IJ Scan Utility Lite Error Messages macOS ScanGear S...

Page 227: ...r or Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy WL connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wi Fi Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknown F...

Page 228: ...Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reconfiguration Method of Wi F...

Page 229: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 229 ...

Page 230: ...Cannot Find Printer on Network Cannot Find Printer During Setup While using printer Cannot Find Printer while Using Wi Fi 230 ...

Page 231: ...the items in Step 2 and try to set up from the beginning Step 1 Check the basic items for Wi Fi Step 2 Solve the problem using IJ Network Device Setup Utility Items to check for Wi Fi Step 1 Check the basic items for Wi Fi 1 Check power status Are printer and network device router etc turned on Stop setting up and check if the router modem is turned on and then check if the printer is turned on 1 ...

Page 232: ...ion on the printer If icon is displayed icon indicates that the wireless router and the printer are not connected Reconsider the locations of the wireless router and the printer Checking the location of wireless router After checking the wireless router setting make sure the printer is not placed too far away from the wireless router The printer can be up 50 m 164 ft from the wireless router indoo...

Page 233: ...in regard to starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Once revised try to set up from the beginning 233 ...

Page 234: ...r and connect to the printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB ...

Page 235: ...2 Turn off printer 3 Shut down computer After shutting down restart your computer and install the latest MP Drivers downloaded in step 1 235 ...

Page 236: ...e icon is not displayed from the setup menu select Device settings LAN settings Wi Fi Wi Fi enab disable and then select Enable If the icon is displayed see the following check to make sure whether printer setup is complete or the settings of wireless router to connect are correct Check2 Make sure printer setup is complete on the computer If it is not click here and perform setup Check3 Make sure ...

Page 237: ...hat emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Check the signal strength on the LCD LCD and Operation Panel Check6 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bid...

Page 238: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 238 ...

Page 239: ... a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN Wi Fi Cannot Connect to a Printer through Wireless Direct Cannot Print Scan through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address or you may need to restart your computer Make sure the computer has obtained a valid IP add...

Page 240: ...ireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Check5 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless c...

Page 241: ...ss Direct Check1 Check printer settings Select Device settings LAN settings Wireless Direct Switch WL Direct in this order and select Yes Check2 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s instruction manual Check3 Make sure printer is selected as connection for device e g smartphone or tablet Select the network n...

Page 242: ...ct does not allow more than 5 devices to be connected Cannot Print Scan through Network Check1 Make sure the computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manual or contact its manufacturer Check2 If MP Drivers are not installed install them Windows Click here and install the MP Drivers Check3 Make sur...

Page 243: ...r WEP Key Set for Wireless Router Unknown Cannot Connect For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manuf...

Page 244: ...sword generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follow the on screen instructions to set the password length format and the password to use For details see If WEP Details Screen Appears Note If the printer is connected to an AirPort Base Station via LAN If the print...

Page 245: ...ice Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wirel...

Page 246: ...computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer A...

Page 247: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 247 ...

Page 248: ... IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 2 Enter ipconfig all and press Enter The IP address and MAC address of your computer appear If your computer is not connected to a network the IP address does not appear For macOS 1 S...

Page 249: ...e For macOS 1 Start Network Utility as shown below Select Computer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 3 Make sure Send only XX pings XX are numbers is selected 4 Enter IP address of target printer or target wireless router in Enter the network address to ping 5 Click Ping XXX XXX XXX XXX is the IP address of the ta...

Page 250: ...on is not taking place Otherwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 250 ...

Page 251: ... the printer making printing or scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults click here and redo setup Initialize the network setting using the printer s operation panel Reset setting 251 ...

Page 252: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 252 ...

Page 253: ...to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s instruction manual Check3 Is the printer...

Page 254: ...o match with those of the wireless router Check5 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Check6 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary P...

Page 255: ...ice For details refer to your device s instruction manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer display it using the operation panel of the printer or print out the network setting information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check5 Have you entered the prop...

Page 256: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 256 ...

Page 257: ...ly there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer with a network connection make sure the printer is correctly set up for network use Cannot Find Printer while Using Wi Fi Note IJ Network Device Setup Utility allows you to diagnose and repair the net...

Page 258: ...omputer set your printer as default printer to make the one selected by default For macOS Make sure your printer s name is selected in Printer in the Print dialog Note If multiple printers are registered to your computer select Set as Default Printer from System Preferences Printers Scanners for a printer to make the one selected by default Check6 Are you trying to print a large data file Windows ...

Page 259: ...ure the print head is installed properly Next push the joint buttons B firmly to the end Important Make sure that the orange label and the protective tape have been removed when installing the print head Do not open the print head locking cover A carelessly The ink may leak out Check Installation of Print Head 259 ...

Page 260: ...t step Step2 Clean the print head After cleaning the print head print the nozzle check pattern and check the result From the printer Cleaning the Print Head From the computer For Windows Clean the print head For macOS Clean the print head If it still does not improve go to the next step Step3 Clean the print head again After cleaning the print head again print the nozzle check pattern and check th...

Page 261: ...nsume ink so perform it only when necessary How to Perform Ink Flush If the nozzle check pattern is not printed correctly even after performing ink flush check the installing condition of the print head Check Installation of Print Head Important Performing ink flush when the remaining ink level is not enough may damage the printer Before performing ink flush check the remaining ink level of all co...

Page 262: ...Ink Runs Out Fast After you refill the ink tank the printer takes in ink from the ink tank and ink flows into the printer Ink may seem to run out fast due to this procedure 262 ...

Page 263: ...e paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading envelopes consider the following When printing on envelopes see Loading Envelopes and prepare the envelopes before printing Once you have prepared the envelopes load them in portrait orie...

Page 264: ...sert the paper so that your hand does not directly touch the part in the center of the rear tray when removing the foreign object 4 Remove foreign object by hand with paper inserted Put your hand between the paper you inserted and the rear tray to remove the foreign object 264 ...

Page 265: ... may cause the ink to leak Check7 Clean paper feed roller Cleaning Paper Feed Rollers If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 265 ...

Page 266: ...ded paper The method for checking the paper and print quality settings differs depending on what you are using your printer for Copying Printing Check the settings using the operation panel Setting Items for Copying Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from a PictBridge Wi Fi compliant device Check the settings on your PictBridge Wi ...

Page 267: ...o the sections below See also the sections below Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Colors Are Unclear Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Lines Incomplete or Missing Windows Images Incomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is Smudged ...

Page 268: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 268 ...

Page 269: ...ite Streaks Appear Check1 Make sure joint button is not lifted up Push the print head locking cover A to make sure the print head is installed properly Next push the joint buttons B firmly to the end 269 ...

Page 270: ... the pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the pattern is not printed correctly go to the next step Step2 Clean the print head After cleaning the print head print the nozzle check pattern and check the result From the printer Cleaning the Print Head From the computer For ...

Page 271: ...e print head Check Installation of Print Head Important Performing ink flush when the remaining ink level is not enough may damage the printer Before performing ink flush check the remaining ink level of all colors How to Perform Ink Flush Check4 When an ink tank runs out of ink refill the ink tank If the remaining ink level is below the lower limit line A refill the ink tank with the correspondin...

Page 272: ...ad it with the side to be copied facing down Loading Originals Check8 Is copy source a printed paper by printer If you use a printout done by this printer as the original print quality may be reduced depending on the condition of the original Reprint from the computer if you can reprint from it Note Although some air may enter the ink tube it is not a malfunction No problem if the nozzle check pat...

Page 273: ...re the print head is installed properly Next push the joint buttons B firmly to the end Important Make sure that the orange label and the protective tape have been removed when installing the print head Do not open the print head locking cover A carelessly The ink may leak out Check Installation of Print Head 273 ...

Page 274: ...printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven Step1 Print the nozzle check pattern After printing the nozzle check pattern examine the pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the pattern is not printed ...

Page 275: ...prove go to the next step Step6 Perform ink flush After performing ink flush print the nozzle check pattern and check the result Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform it only when necessary How to Perform Ink Flush If the nozzle check pattern is not printed correctly even after performing ink flush check the installing condition of the print...

Page 276: ...se unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position Manually Check3 Increase print quality and try printing again Increasing the print quality using the operation panel or the printer driver may improve...

Page 277: ...hen using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper such as envelope If the...

Page 278: ...time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this s...

Page 279: ...brasion Printing from your computer Windows Check the brightness setting in the printer driver Adjusting Brightness Copying Setting Items for Copying Check6 Is platen glass dirty Clean the platen glass Cleaning Platen and Document Cover Check7 Is paper feed roller dirty Clean paper feed roller Cleaning Paper Feed Rollers Check8 Is inside of printer dirty During duplex printing ink may stain the in...

Page 280: ...t Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and select OK 5 Check message and select OK For macOS Set the waiting time using Remote UI Opening Remote UI for Maintenance 280 ...

Page 281: ...tout Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded ...

Page 282: ...Scanning Problems macOS Scanning Problems 282 ...

Page 283: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 283 ...

Page 284: ...e computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 Restart the computer Check 6 To scan from the printer s operation panel with USB connection click Scan from Operation Panel Settings in the Settings General Settings dialog and then check that the following checkboxes are selected Your scanner or printer Ena...

Page 285: ...ote The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scanners only If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable 285 ...

Page 286: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD 286 ...

Page 287: ...Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 287 ...

Page 288: ...press the OK button 4 Use the button to select OFF and then press the OK button The setting to shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool 1 Open Canon IJ Printer Assistant...

Page 289: ...Scanner Tab 289 ...

Page 290: ... speed Check Check following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on yo...

Page 291: ...printer Important Check the orientation of the Type B connector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 291 ...

Page 292: ...lect your language 1 Press Setup button and wait a little 2 Press button 1 times and press OK button 3 Press button 5 times and press OK button 4 Use button to select language for LCD and press OK button The desired language appears on the LCD 5 Press Stop button 292 ...

Page 293: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 293 ...

Page 294: ...lowing operations to install the MP Drivers 1 Open screen to uninstall MP Drivers For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series MP Drivers you want to install in list XXX is the model name 3 If you find MP Drivers for printer you want to install uninstall it If not found proceed to the next step 4 Resta...

Page 295: ... for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers according to the specified installation procedure Note The network settings on the printer are not affected so the printer can be used on the network without redoing settings 295 ...

Page 296: ...Errors and Messages Four Digit Alphanumeric Characters Appear on LCD When Error Occurred Message Support Code Appears 296 ...

Page 297: ...pears on the printer s LCD or your computer screen Some errors may display four digit alphanumeric characters along with the error message The characters represent a support code error number For details on each support code see List of Support Code for Error 297 ...

Page 298: ...isplayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Printer s LCD For details on how to resolve errors with Support Codes see List of Support Code for Error For details on how to resolve errors without Support Codes see Message Support Code Appears 298 ...

Page 299: ... unplugged while it was on Check the error message that appears on the computer and click OK The printer starts printing See Unplugging the Printer to unplug the printer correctly Writing Error Output Error Communication Error Windows Check1 If the ON lamp is off make sure printer is plugged in and turn on The ON lamp flashes while the printer is initializing Wait until the ON lamp stops flashing ...

Page 300: ...d to the computer Check2 Make sure printer is properly connected to computer 3 Click General tab and check for a device problem If a device error is shown see Windows Help to resolve it Other Error Messages Windows Check If an error message appears outside printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase...

Page 301: ...ars on Printer s LCD and Computer Screen 1000 to 1ZZZ 1000 1070 1200 1215 1300 1366 1368 1431 1432 1470 1471 1472 1473 1476 1496 15A0 15A1 1640 1723 1724 1725 1726 1727 1890 1892 2000 to 2ZZZ 2114 2123 2200 2700 2900 2901 3000 to 3ZZZ 3252 3402 3403 3405 3407 3410 3411 3412 3413 3438 3440 3441 3442 3443 3444 3445 3446 3447 3449 4000 to 4ZZZ 4103 4104 495A 5000 to 5ZZZ 5011 5012 5050 5100 5200 5205...

Page 302: ...6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6D01 7000 to 7ZZZ 7500 7600 7700 7800 A000 to ZZZZ B20B Note For information on how to deal with paper jams see What to Do When Paper Is Jammed 302 ...

Page 303: ...cedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed inside Printer Cases other than above Other Cases 303 ...

Page 304: ...Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer 2 Reload paper and press printer s OK button The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam ...

Page 305: ...olve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 305 ...

Page 306: ... to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Turn off printer and unplug it 2 Open scanning unit cover Important Do not touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under print head holder If the jammed paper is under t...

Page 307: ... head holder hold the top of the print head holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it 307 ...

Page 308: ...e print head holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces D in the printer 7 Close scanning unit cover gently To close the scanning unit cover hold it up once and then take it down gently 8 Plug in the printer again and turn it back on All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are u...

Page 309: ...some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 309 ...

Page 310: ... properly What to Do Take the corresponding actions below Load paper in the rear tray Loading Plain Paper Photo Paper Loading Envelopes Align the paper guides of the rear tray with both edges of the paper Close the feed slot cover After carrying out the above measures press the printer s OK button to cancel the error 310 ...

Page 311: ...heets of A4 or Letter size plain paper in the rear tray Note After loading the paper align the paper guides of the rear tray with both edges of the paper Press the printer s OK button to cancel the error Note If you are printing a print head alignment sheet during printer setup do not cancel printing 311 ...

Page 312: ...er feed rollers are dirty What to Do Press the printer s Stop button to cancel printing and then perform the paper feed roller cleaning From Windows Cleaning the Paper Feed Rollers From the printer s operation panel Cleaning Paper Feed Rollers 312 ...

Page 313: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not forget to close it such as after refilling ink tanks 313 ...

Page 314: ...ed because the maintenance cartridge is almost full What to Do To perform Ink Flush first turn off the printer and then replace the maintenance cartridge Replacing Maintenance Cartridge Press the printer s OK button to cancel the error 314 ...

Page 315: ...ge may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge 315 ...

Page 316: ...pect the remaining ink in the ink tank If the remaining ink level is below the lower limit line refill the ink tank with the corresponding color of ink by following the printer s instructions Refilling Ink Tanks If printing is continued when the remaining ink level is below the lower limit line the printer may consume a certain amount of ink to return to printable status 316 ...

Page 317: ...he maintenance cartridge is not installed What to Do Turn off the printer and then install the maintenance cartridge Refer to Replacing Maintenance Cartridge for details on installing the maintenance cartridge 317 ...

Page 318: ...tenance cartridge cannot be used This printer cannot use maintenance cartridges that have been installed in other printers What to Do Turn off the printer and then replace with a new maintenance cartridge Replacing Maintenance Cartridge 318 ...

Page 319: ...ge may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge 319 ...

Page 320: ...and then replace the maintenance cartridge Replacing Maintenance Cartridge Note The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used When this message is displayed you must replace the maintenance cartridge 320 ...

Page 321: ...at to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to cancel the error and then prepare a new maintenance cartridge For details on the maintenance cartridge see Replacing Maintenance Cartridge 321 ...

Page 322: ...he scanning unit cover and make sure that shipping tape and protective material have been removed from the print head holder If the shipping tape or protective material is still there remove it and close the scanning unit cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 322 ...

Page 323: ...formation on the printer refer to the following Paper Settings If the paper settings specified when printing differ from the paper information for the rear tray registered on the printer the following message appears on the printer s LCD Paper settings specified on the printer driver when printing Paper size A5 Media type Plain paper Paper information for the rear tray registered on the printer Pa...

Page 324: ...paper information registered on the printer refer to the following Paper Settings on the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing copying Select this option when you want to change the paper settings specified when printing copying Change the paper settings and try printing copying again Note Y...

Page 325: ...l the error Contact your nearest Canon service center to request a repair as soon as possible You cannot replace the internal parts of the printer yourself Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repair see Repairing Your Printer 325 ...

Page 326: ...and orientation on the platen Make sure the platen and the print head alignment sheet are not dirty Load A4 or Letter size plain paper in the rear tray Check the print head condition by printing the nozzle check pattern After carrying out the above actions perform automatic print head alignment again If the error is still not resolved press the printer s OK button to cancel the error and perform m...

Page 327: ...oad print head alignment sheet on platen Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer s Color button or Black button The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 327 ...

Page 328: ...3252 Cause The maintenance cartridge is almost full What to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to clear the error message 328 ...

Page 329: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 329 ...

Page 330: ...in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 330 ...

Page 331: ...in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 331 ...

Page 332: ...impediment Important When clearing an impediment to print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when m...

Page 333: ...ng the print heads For details click here Important If the error recurs after replacing the print heads contact your nearest Canon service center to request a repair Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer Note See below for Cleaning and Ink Flush instructions From the computer The Cleaning procedur...

Page 334: ...Cleaning the Print Head How to Perform Ink Flush 334 ...

Page 335: ...per Is Jammed Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 335 ...

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