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7-1

Before Using the
Machine

Document and Paper

Sending and
Receiving

Copying

Printing

System Manager
Settings

Maintenance

Troubleshooting

Appendix

Table of Contents

Index

7 Maintenance

Cleaning the Machine ......................................................................................7-2

Exterior .............................................................................................7-2

Interior .............................................................................................7-2

Fuser Roller .....................................................................................7-6

Scanning area ................................................................................7-6

Replacing the Toner Cartridge ........................................................................7-8

Redistributing Toner ...................................................................7-8

Replacing the Toner Cartridge with a New One ............ 7-12

Recycling Used Cartridges .............................................................................7-17

The Clean Earth Campaign .................................................... 7-17

U.S.A. PROGRAM ........................................................................ 7-18

CANADA PROGRAM-CANADA PROGRAMME ................. 7-20

Transporting the Machine .............................................................................7-23

Summary of Contents for FaxPhone L90

Page 1: ...g and Receiving Copying Printing System Manager Settings Maintenance Troubleshooting Appendix How to Use This Guide Table of Contents Index Reference Guide Please read this guide before operating this...

Page 2: ...bat Reader Acrobat is required If Adobe Reader Acrobat Reader Acrobat is not installed on your system please download it from the Adobe Systems Incorporated website http www adobe com Considerable eff...

Page 3: ...eys p 3 14 Specify a recipient with a two digit code Coded Speed Dialing Codes p 3 14 Specify multiple recipients as a group Group Dialing p 3 15 Look up a particular recipient Address Book Search p 3...

Page 4: ...ically upon request Polling p 3 31 Send a fax to be relayed to other fax machines Relay p 3 33 Select a scan mode depending on the type of image Image Quality p 4 3 Adjust the density level of scanned...

Page 5: ...anager Settings Maintenance Troubleshooting Appendix Table of Contents Index Table of Contents Manuals for the Machine i Things You Can Do ii How to Use This Guide xv Using the Top Page xv Using the C...

Page 6: ...Appendix Table of Contents Index LCD Standby Mode 1 9 Fax Mode 1 9 Copy Mode 1 9 Handset 1 10 Maintaining the Handset 1 10 Toner Cartridge 1 11 Maintaining the Toner Cartridge 1 12 Telephone Line Sett...

Page 7: ...Manager Settings Maintenance Troubleshooting Appendix Table of Contents Index Scanning Area 2 3 Loading Documents 2 4 Paper Requirements 2 5 Printable Area 2 7 Loading Paper 2 8 Loading Envelopes 2 8...

Page 8: ...diting One Touch Speed Dialing Keys Coded Speed Dialing Codes 3 7 Storing Editing Group Dialing 3 10 Specifying Recipients 3 14 Using One Touch Speed Dialing Keys 3 14 Using Coded Speed Dialing Codes...

Page 9: ...ents Index Receiving Features 3 23 FAX TEL Optional Settings 3 23 DRPD Optional Settings 3 24 Manual Reception 3 24 Memory Reception 3 25 Memory Lock Reception 3 25 Remote Reception 3 27 Selecting the...

Page 10: ...ance Troubleshooting Appendix Table of Contents Index Checking and Deleting TX RX Jobs 3 35 Checking Transmission Reception Results 3 35 Checking and Deleting Fax Documents Stored in Memory 3 35 4 Cop...

Page 11: ...ts Index Advanced Printing Features 5 3 Collate Printing 5 3 Checking and Deleting Jobs 5 4 Checking and Deleting Print Jobs 5 4 6 System Manager Settings 6 1 Specifying the System Manager Settings 6...

Page 12: ...Table of Contents Index Replacing the Toner Cartridge 7 8 Redistributing Toner 7 8 Replacing the Toner Cartridge with a New One 7 12 Recycling Used Cartridges 7 17 The Clean Earth Campaign 7 17 U S A...

Page 13: ...AD CORRECT PAPER is displayed 8 18 Re Loading the Paper 8 18 Changing the Paper Size Setting 8 18 General Problems 8 19 Paper Feeding Problems 8 20 Sending Receiving Problems 8 21 Sending Problems 8 2...

Page 14: ...hooting Appendix Table of Contents Index 9 Appendix 9 1 Machine Settings 9 3 Printing USER DATA LIST 9 3 Accessing the Setting Menu 9 3 Setting Menu 9 5 PAPER SETTINGS 9 5 VOLUME CONTROL 9 5 COMMON SE...

Page 15: ...m Manager Settings Maintenance Troubleshooting Appendix Table of Contents Index Summary of Reports and Lists 9 19 Printing Reports Automatically 9 20 TX REPORT 9 20 RX REPORT 9 21 ACTIVITY REPORT 9 22...

Page 16: ...aper Sending and Receiving Copying Printing System Manager Settings Maintenance Troubleshooting Appendix How to Use This Guide Table of Contents Index Reference Guide Please read this guide before ope...

Page 17: ...3 4 5 6 7 8 9 Back Previous Next TOP 1 1 Before Using the Machine Document and Paper Sending and Receiving Copying Printing System Manager Settings Maintenance Troubleshooting Appendix Table of Conten...

Page 18: ...in mind when using the machine Indicates a warning that may lead to death or serious injury if not observed Explains how to avoid actions that could injure you or damage your machine Explains operati...

Page 19: ...hts reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electro...

Page 20: ...ng System Manager Settings Maintenance Troubleshooting Appendix Table of Contents Index 1 Before Using the Machine Machine Components 1 3 Operation Panel 1 6 Operation Panel 1 6 LCD Standby Mode 1 9 F...

Page 21: ...nd Paper Sending and Receiving Copying Printing System Manager Settings Maintenance Troubleshooting Appendix Table of Contents Index Telephone Line Setting 1 13 Setting the Telephone Line Type 1 13 Ti...

Page 22: ...Contents Machine Components A Document feeder tray Holds documents B Document feeder tray extension Extension for the document feeder tray C Paper delivery tray Outputs printouts D Paper delivery tray...

Page 23: ...cument delivery tray extension Extension for the document delivery tray I Document delivery tray Outputs scanned documents Part of paper stack cover J ADF Automatic Document Feeder Feeds documents aut...

Page 24: ...ntents N Handset For using the machine as a telephone or sending receiving faxes remotely O Handset cradle Cradle for the handset P Power socket Connect the power cord Q Handset cable retainer Hook th...

Page 25: ...group dialing B LCD display Displays messages and prompts during operation Also displays selections text and numbers when adjusting settings C key Press to decrease the value for various settings Als...

Page 26: ...tch to the Copy mode K Clear key Press to clear entered alphanumeric characters L Stop Reset key Press to stop a current job or to return the machine to the standby mode Also press to switch to the Fa...

Page 27: ...ress Book key Press to search pre registered destinations under one touch speed dialing keys or coded speed dialing codes by name R Coded Dial key Press to specify recipients registered under coded sp...

Page 28: ...F a x O n l y S T A N D A R D A Date Time B Receive mode C Image quality Copy Mode L T R 1 0 0 T E X T P H O T O 1 A Zoom ratio B Paper size C Quantity D Density E Image quality When you connect the p...

Page 29: ...et The handset is used to use the machine as a telephone and a fax machine and to receive faxes manually For how to install the handset see Before FAX Setting in the Starter Guide Maintaining the Hand...

Page 30: ...ending on the type of documents printed If your average document contains a lot of graphics tables or charts the life of the toner cartridge will be shorter as they consume more toner When you are rep...

Page 31: ...tter on the toner cartridge Print quality may deteriorate if the drum surface is exposed to light or is damaged Always hold the toner cartridge by its handle to avoid touching the drum protective shut...

Page 32: ...ne Line Type The default setting is TOUCH TONE 1 Press Menu 2 Press or to select FAX SETTINGS then press OK 3 Press or to select USER SETTINGS then press OK 4 Press or to select TEL LINE TYPE then pre...

Page 33: ...ents You can also enter values using numeric keys The default setting is 5 minutes 6 Press Stop Reset to return to the standby mode Energy Saver lights green when the machine enters the Sleep mode To...

Page 34: ...e The default setting is OFF 1 Press Menu 2 Press or to select TIMER SETTINGS then press OK 3 Press or to select DAYLIGHT SV TIME then press OK 4 Press or to select ON then press OK 5 Press or to sele...

Page 35: ...nce Troubleshooting Appendix Index Table of Contents 14 Press or to select MONTH then press OK 15 Press or to select the month then press OK 16 Press or to select WEEK then press OK 17 Press or to sel...

Page 36: ...ing Copying Printing System Manager Settings Maintenance Troubleshooting Appendix Table of Contents Index 2 Document and Paper Document Requirements 2 2 Scanning Area 2 3 Loading Documents 2 4 Paper R...

Page 37: ...ize sheets Max 10 Legal size sheets or the stack height of 1 4 5 mm 17 to 28 lb bond 64 to 105 g m2 If using fine art paper it should be 0 004 in 0 1 mm or thicker per sheet Do not place the document...

Page 38: ...opying Printing System Manager Settings Maintenance Troubleshooting Appendix Index Table of Contents Scanning Area Make sure your document s text and graphics fall within the shaded area in the follow...

Page 39: ...ting System Manager Settings Maintenance Troubleshooting Appendix Index Table of Contents Loading Documents 1 Adjust the slide guides to the width of the documents 2 Fan the document stack and even th...

Page 40: ...m2 paper Only for PC printing Paper Type Setting Paper Type Weight Plain Paper Plain paper 17 to 24 lb bond 64 to 90 g m2 Plain Paper L Heavy Paper Heavy paper 28 to 34 lb bond 105 to 128 g m2 Heavy P...

Page 41: ...paper is free from dust lint and oil stains Be sure to test paper before purchasing large quantities Store all paper wrapped and on a flat surface until ready for use Keep opened packs in their origin...

Page 42: ...iving Copying Printing System Manager Settings Maintenance Troubleshooting Appendix Index Table of Contents Printable Area The shaded area indicates the approximate printable area of LTR paper and env...

Page 43: ...et the correct envelope size in the printer driver See Online Help To prevent jams do not use the following Envelopes with windows holes perforations cutouts and double flaps Envelopes made with speci...

Page 44: ...ng Printing System Manager Settings Maintenance Troubleshooting Appendix Index Table of Contents 2 Lift the paper stack cover and pull it out completely Make sure the back end of the cover does not ca...

Page 45: ...he side paper guides to the size of the stack If the paper guides are not adjusted correctly for the size of the envelopes the quality of your printouts may be adversely affected 6 Push back the paper...

Page 46: ...wing paper sizes LTR LGL A4 OFICIO BRAZIL OFICIO MEXICO OFICIO FOLIO GOVERNMENT LETTER GOVERNMENT LEGAL and FOOLSCAP The available paper size will vary depending on the country where the unit was purc...

Page 47: ...g System Manager Settings Maintenance Troubleshooting Appendix Table of Contents Index 3 Sending and Receiving Basic Sending Method 3 5 Scan Settings 3 6 Image Quality 3 6 Density 3 6 Storing Editing...

Page 48: ...endix Table of Contents Index Specifying Recipients 3 14 Using One Touch Speed Dialing Keys 3 14 Using Coded Speed Dialing Codes 3 14 Group Dialing 3 15 Using Address Book Key 3 15 Manual Sending 3 17...

Page 49: ...able of Contents Index Receiving Features 3 23 FAX TEL Optional Settings 3 23 DRPD Optional Settings 3 24 Manual Reception 3 24 Memory Reception 3 25 Memory Lock Reception 3 25 Remote Reception 3 27 S...

Page 50: ...ending and Receiving Copying Printing System Manager Settings Maintenance Troubleshooting Appendix Table of Contents Index Canceling TX RX Jobs 3 34 Checking and Deleting TX RX Jobs 3 35 Checking Tran...

Page 51: ...procedure to send faxes 1 Make sure the LCD shows the fax mode If the LCD shows the copy mode press Stop Reset 2 Set documents Insert the document top edge first in the ADF with the printed side facin...

Page 52: ...enu FAX SETTINGS USER SETTINGS STANDARD SETTINGS DENSITY or IMAGE QUALITY See STANDARD SETTINGS on p 9 7 Image Quality The default setting is STANDARD 1 Press Image Quality 2 Press or to select the re...

Page 53: ...ing Coded Dial followed by two digit code You can register up to 100 coded speed dialing codes Using Group Dialing p 3 15 You can specify up to 15 groups of fax telephone numbers registered in one tou...

Page 54: ...n press OK 0 1 2 X X X X X X X _ T E L N U M B E R E N T R Y Ex Press Pause to enter a pause See Dialing an Overseas Number With Pauses on p 3 20 7 Press or to select ON then press OK If no subaddress...

Page 55: ...ed Dial followed by the two digit code 5 Press repeatedly to go to the character you want to change then press Clear To delete the entire entry press and hold Clear 6 Enter a new character with the nu...

Page 56: ...ialing code by pressing the corresponding one touch speed dialing key or Coded Dial followed by the two digit code 5 Press OK 6 Press and hold Clear to delete the entire entry then press OK If you del...

Page 57: ...dialing key To enter a recipient stored under a coded speed dialing code press Coded Dial then enter the two digit code with the numeric keys For multiple entries press Coded Dial between each entry Y...

Page 58: ...s or to display the recipient you want to delete from the group then press Clear Repeat this step if you want to delete another recipient 7 Press OK 8 Press Stop Reset to return to the standby mode Ch...

Page 59: ...lect GROUP DIAL then press OK 4 Press or to select a group to delete then press OK You can specify a group to edit by pressing the corresponding one touch speed dialing key 5 Press OK 6 Press Clear re...

Page 60: ...nt to adjust the image quality and density see Scan Settings on p 3 6 2 Press the desired one touch speed dialing keys 01 to 15 If you pressed a wrong key press Stop Reset and try again 0 1 2 3 X X X...

Page 61: ...d perform step 2 again 3 Press Start Using Address Book Key Address Book search enables you to search for a particular recipient registered in the machine This is useful when you forget which one touc...

Page 62: ...Up a Recipient 1 Set documents If you want to adjust the image quality and density see Scan Settings on p 3 6 2 Press Address Book If no recipient is registered for speed dialing NOT REGISTERED is dis...

Page 63: ...telephone to the machine see Before FAX Setting in the Starter Guide 2 Set documents If you want to adjust the image quality and density see Scan Settings on p 3 6 3 Press Hook or pick up the handset...

Page 64: ...lk to the other party you will need to connect an external telephone to the machine 1 Press Hook Make sure to confirm the dial tone before entering a fax number If you enter the number before the dial...

Page 65: ...ress Redial 3 Press Start When RESTRICT REDIAL is set to ON in the ACCESS TO DEST of the SYSTEM SETTINGS menu redialing is not available Redialing Automatically The default settings are as follows AUT...

Page 66: ...ess Menu 2 Press or to select FAX SETTINGS then press OK 3 Press or to select TX SETTINGS then press OK 4 Press or to select DIALING LINE CHCK then press OK 5 Press or to select ON then press OK 6 Pre...

Page 67: ...g System Manager Settings Maintenance Troubleshooting Appendix Index Table of Contents 4 Use the numeric keys to dial the country code the area code and the fax telephone number of the recipient 5 If...

Page 68: ...cords voice messages DRPD Distinctive Ring Pattern Detection Distinguishes between fax and voice calls using distinctive ring patterns Select the ring pattern assigned by your telephone company For op...

Page 69: ...SETTINGS then press OK 3 Press or to select RX SETTINGS then press OK 4 Press or to select FAX TEL OPT SET then press OK 5 For RING START TIME press or the numeric keys to specify the duration 4 to 30...

Page 70: ...2 Press or to select FAX SETTINGS then press OK 3 Press or to select RX SETTINGS then press OK 4 Press or to select DRPD SELECT FAX then press OK 5 Press or to select a ring pattern then press OK NOR...

Page 71: ...number of pages that the machine s memory can store differs depending on the other party s machine Once the pages are printed they are deleted from the memory If the memory becomes full you will not b...

Page 72: ...you want to specify MEMORY RX TIME press or to select MEMORY RX TIME then press OK If you do not need to set the timer for memory lock skip to step 12 9 Press or to select ON then press OK 10 For MEM...

Page 73: ...want to change the default remote reception ID of 25 1 Press Menu 2 Press or to select FAX SETTINGS then press OK 3 Press or to select RX SETTINGS then press OK 4 Press or to select REMOTE RX then pre...

Page 74: ...ETTINGS then press OK 4 Press or to select RX PRINT then press OK 5 Press or to select desired printing method then press OK MEMORY RX Prints after all the pages of the document are received PRINT RX...

Page 75: ...2 Press or to select FAX SETTINGS then press OK 3 Press or to select PRINTER SETTINGS then press OK 4 Press or to select RX REDUCTION then press OK 5 Press or to select desired setting then press OK...

Page 76: ...t in the group is counted as a separate dialing If you frequently send documents to multiple recipients it is recommended that you store those recipients as a group 1 Set documents 2 Press Add Mode 3...

Page 77: ...pressing Add Mode BROADCAST Sends the same document to multiple recipients at a time See Broadcasting on p 3 30 POLLING RX Retrieve documents stored in remote machines for polling See Polling Receivin...

Page 78: ...Polling Receiving Polling receiving enables you to retrieve documents stored in remote machines for polling 1 Press Add Mode 2 Press or to select POLLING RX then press OK 3 Use the numeric keys one t...

Page 79: ...the document is handled after it reaches the relay station depends on what function is registered in the station s subaddress 1 Set documents 2 Press Add Mode 3 Press or to select RELAY then press OK...

Page 80: ...g Printing System Manager Settings Maintenance Troubleshooting Appendix Index Table of Contents Canceling TX RX Jobs Follow the procedure below to cancel an ongoing job sending or receiving 1 Press St...

Page 81: ...G then press OK 3 Press or to view the required transmission reception result 4 Press Stop Reset to return to the standby mode Checking and Deleting Fax Documents Stored in Memory 1 Press System Monit...

Page 82: ...ne Document and Paper Sending and Receiving Copying Printing System Manager Settings Maintenance Troubleshooting Appendix Table of Contents Index 4 Copying Basic Copying Method 4 2 Scan Settings 4 3 I...

Page 83: ...ing Appendix Index Table of Contents Basic Copying Method Follow this procedure to make a copy 1 Set documents For documents you can copy see Document Requirements on p 2 2 2 Press Copy The copy mode...

Page 84: ...select the document type TEXT for text documents PHOTO for documents that contain fine text or photos TEXT PHOTO for documents that contain text and photos When you press Stop Reset the setting will b...

Page 85: ...top Reset the setting will be canceled If you want to keep the settings set the density as following Menu COPY SETTINGS STANDARD SETTINGS DENSITY MANUAL See STANDARD SETTINGS on p 9 6 Zoom Ratio You c...

Page 86: ...ing System Manager Settings Maintenance Troubleshooting Appendix Index Table of Contents Canceling Copy Jobs Follow this procedure to cancel an outgoing job 1 Press Stop Reset 2 When the CANCEL COPYIN...

Page 87: ...Paper Sending and Receiving Copying Printing System Manager Settings Maintenance Troubleshooting Appendix Table of Contents Index 5 Printing Printing Documents 5 2 Advanced Printing Features 5 3 Colla...

Page 88: ...driver is installed To check if the driver is installed see Software Settings with Computer in the Starter Guide For details on the printer driver settings see Online Help How to display the print scr...

Page 89: ...rint documents collated into sets arranged in page order For example when printing multiple copies of a 3 page document the print order is 1 2 3 1 2 3 and so on 1 From an open document on an applicati...

Page 90: ...cator is turned on When the Processing Data indicator is turned off all print jobs are erased from the memory Checking and Deleting Print Jobs 1 Press System Monitor 2 Press or to select PRINT STATUS...

Page 91: ...Sending and Receiving Copying Printing System Manager Settings Maintenance Troubleshooting Appendix Table of Contents Index 6 System Manager Settings Specifying the System Manager Settings 6 2 Restric...

Page 92: ...ced on storing or changing the System Settings 1 Press Menu 2 Press or to select SYSTEM SETTINGS then press OK If the System Password has been set enter the System Password using the numeric keys then...

Page 93: ...ess or to select SYSTEM SETTINGS then press OK If the System Password has been set enter the System Password using the numeric keys then press OK 3 Press or to select ACCESS TO DEST then press OK 4 Pr...

Page 94: ...eiving Copying Printing System Manager Settings Maintenance Troubleshooting Appendix Index Table of Contents 3 Press or to select ACCESS TO DEST then press OK 4 Press or to select RESTRICT REDIAL then...

Page 95: ...ndix Table of Contents Index 7 Maintenance Cleaning the Machine 7 2 Exterior 7 2 Interior 7 2 Fuser Roller 7 6 Scanning area 7 6 Replacing the Toner Cartridge 7 8 Redistributing Toner 7 8 Replacing th...

Page 96: ...such as thinners benzene acetone or any other chemical cleaner to clean the machine These can damage the machine components When you disconnect the power cord the documents stored in memory will be er...

Page 97: ...tray without folding the extension first 3 Open the toner cover by the notch A 4 Remove the toner cartridge Do not touch the rollers and parts which have labels CAUTION Hot surface avoid contact on T...

Page 98: ...o remove any toner or paper debris from the machine s interior Do not touch the fixing assembly A as it becomes very hot during use Do not touch the pins B or the transfer roller C as this can damage...

Page 99: ...ting Appendix Index Table of Contents 8 Insert the toner cartridge so that the guide A on the left side of the toner cartridge fits into the groove inside the machine and slide it down parallel to the...

Page 100: ...approximately 180 seconds 1 Press Menu 2 Press or to select ADJUST CLEANING then press OK 3 Make sure that a sheet of blank LTR paper is in the paper feeder 4 Press or to select FIX UNIT CLEANING then...

Page 101: ...in the document delivery slot 4 Gently wipe the scanning glass A and white sheet B with a clean soft lint free cloth moistened with water Do not dampen the cloth too much as this may tear the document...

Page 102: ...d data will be stored in the memory If you do not have a new toner cartridge and you want to print out the documents immediately set CONT PRINTING in PRINTER SETTINGS in FAX SETTINGS to ON The default...

Page 103: ...ettings Maintenance Troubleshooting Appendix Index Table of Contents 2 Open the toner cover by the notch A 3 Remove the toner cartridge Do not touch the rollers and parts which have labels CAUTION Hot...

Page 104: ...e of Contents 5 Hold the toner cartridge by its handle A Do not open the drum protective shutter A Always hold the toner cartridge by its handle 6 The arrow A on the toner cartridge should be facing a...

Page 105: ...ceiving Copying Printing System Manager Settings Maintenance Troubleshooting Appendix Index Table of Contents 8 Push the toner cartridge to make sure it is properly set in the machine 9 Close the tone...

Page 106: ...r Settings Maintenance Troubleshooting Appendix Index Table of Contents Replacing the Toner Cartridge with a New One 1 Close the paper delivery tray extension A and then the paper delivery tray B itse...

Page 107: ...ngs Maintenance Troubleshooting Appendix Index Table of Contents 4 Remove the new toner cartridge from the protective bag Do not open the drum protective shutter A Save the protective bag You may need...

Page 108: ...ved seal be careful that your hands or clothes do not get dirty from touching the toner If your hands or clothes get dirty from touching the toner wash them immediately in cold water Do not use hot wa...

Page 109: ...Contents 8 The arrow A on the toner cartridge should be facing away from you and pointing down 9 Insert the toner cartridge so that the guide A on the left side of the toner cartridge fits into the gr...

Page 110: ...us TOP 7 16 Before Using the Machine Document and Paper Sending and Receiving Copying Printing System Manager Settings Maintenance Troubleshooting Appendix Index Table of Contents 12 Open the paper de...

Page 111: ...r critical environmental areas Recycling in the Workplace Conserving Environmental Resources Scientific Research and Education Encouraging Outdoors Appreciation The remaining Clean Earth initiatives a...

Page 112: ...re not entitled to a tax deduction or rebate for the return of empty cartridges This program may be modified or discontinued without notice U S A PROGRAM Packaging Option A 1 Single Box Return Repacka...

Page 113: ...the shipment does not exceed UPS specifications Maximum weight 70 lb 31 8 kg Maximum length 108 in 2 743 mm Maximum girth length 2 x width 2 x height 130 in 3 302 mm If your shipment exceeds the abov...

Page 114: ...not already have a delivery scheduled or Take the shipment to your local UPS receiving point CANADA PROGRAM CANADA PROGRAMME Option A Single Box Return Repackage the empty cartridge utilizing the wrap...

Page 115: ...boxes Place your eight individually packaged boxes of empty cartridges into the Canon collection box Seal the box Apply the Canon Canada Inc Canada Post label provided in this brochure Canon s labels...

Page 116: ...ceiving Copying Printing System Manager Settings Maintenance Troubleshooting Appendix Index Table of Contents For further information about The Clean Earth Campaign in Canada please call or write to C...

Page 117: ...tents Transporting the Machine Follow this procedure to avoid vibration damage to the machine when transporting it over a long distance 1 Disconnect the power cord and all the cables from the back of...

Page 118: ...ubleshooting Appendix Index Table of Contents 4 Remove the toner cartridge To avoid exposing the toner cartridge to light place it in its protective bag or wrap it in a thick cloth Do not open the dru...

Page 119: ...pying Printing System Manager Settings Maintenance Troubleshooting Appendix Index Table of Contents 7 Fold the document delivery tray extension A and then push the document delivery tray B into the ma...

Page 120: ...Manager Settings Maintenance Troubleshooting Appendix Table of Contents Index 8 Troubleshooting Clearing Jams 8 3 Document Jams 8 3 Paper Jams 8 5 LCD Messages 8 10 Error Codes 8 16 If LOAD CORRECT PA...

Page 121: ...r Settings Maintenance Troubleshooting Appendix Table of Contents Index Sending Receiving Problems 8 21 Sending Problems 8 21 Receiving Problems 8 24 Copying Problems 8 30 Printing Problems 8 32 Telep...

Page 122: ...aps of paper from the inside of the machine When removing jammed documents or paper take care not to cut your hands on the edges of the document or paper When removing jammed paper or when inspecting...

Page 123: ...ttings Maintenance Troubleshooting Appendix Index Table of Contents 2 Lift the paper stack cover and pull it out completely Make sure the back end of the cover does not catch the front paper guide 3 L...

Page 124: ...e the back end of the cover does not catch and lower the scanning platform 7 Lower the document release lever back into place Paper Jams When PAPER JAM OPEN TONER COVER appears on the LCD display remo...

Page 125: ...g Appendix Index Table of Contents 2 Open the toner cover by the notch A Always open the toner cover first before removing jammed paper inside the machine 3 Remove the toner cartridge To avoid exposin...

Page 126: ...Do not touch the fixing assembly A as it becomes very hot during use Do not touch the pins B or the transfer roller C as this can damage the machine If you tear the paper remove any torn pieces to av...

Page 127: ...Index Table of Contents 7 Insert the toner cartridge so that the guide A on the left side of the toner cartridge fits into the groove inside the machine and slide it down parallel to the guide 8 Push...

Page 128: ...Index Table of Contents 11 Lift the paper stack cover and pull it out completely Make sure the back end of the cover does not catch the front paper guide 12 Carefully pull jammed paper from inside th...

Page 129: ...ry currently available Action If you need more space wait for the machine to send any documents in memory Also print send or delete any documents stored in memory CANNOT PRINT RX DATA Description The...

Page 130: ...per limit 131 Action Send the document separately CANNOT USE FUNCTION Description Redialing is not available with Redial This message appears when RESTRICT REDIAL is set to ON in the ACCESS TO DEST of...

Page 131: ...CORRECT PAPER Description The size of the paper in the paper feeder is different from that of the paper specified in CASSETTE of the PAPER SETTINGS menu Action Load the correct size paper or change t...

Page 132: ...and receiving Wait for the machine to send any documents in memory Also print send or delete any documents stored in memory NOT AVAILABLE Description You pressed the one touch speed dialing key that...

Page 133: ...ER DATA ERROR CHECK PRINTER Description The data from the PC was not printed Action Check if the software is installed properly or if the printer cable is properly connected Action Check if the memory...

Page 134: ...ge in the machine For details see Set Up the Machine in the Starter Guide TONER LOW PREPARE NEW TONER Description The toner is running low Action Redistribute toner in the toner cartridge See Redistri...

Page 135: ...inting System Manager Settings Maintenance Troubleshooting Appendix Index Table of Contents Error Codes An error code is a four digit code shown on an ERROR TX REPORT or an ERROR RX REPORT when an err...

Page 136: ...end or delete any documents stored in memory 0080 Description The recipient s machine did not respond within 35 seconds Action Resend the document Ask the other party to check their machine If you are...

Page 137: ...jobs you need to specify the paper size from your computer For copy jobs LOAD CORRECT PAPER disappears automatically Load the correct size paper or change the paper size setting See Setting Paper Size...

Page 138: ...t If the machine is plugged into a power strip make sure the power strip is plugged in and turned on Is the power cord supplying power Use a different power cord or test the cord for continuity using...

Page 139: ...ther into the machine Is the paper loaded correctly Make sure the paper is correctly loaded See Set Up the Machine in the Starter Guide Does the machine contain too many sheets Make sure you load the...

Page 140: ...correctly loaded See Loading Documents on p 2 4 Make sure the scanning platform is fully closed See Paper Jams on p 8 5 Q A Q A A Is the one touch speed dialing key or coded speed dialing code you ent...

Page 141: ...ne working properly Make sure there is a dial tone when you press Hook or when you lift the handset of any external telephone connected to the machine If there is no dial tone contact your local telep...

Page 142: ...ent stored in memory leaving little memory available Print send or delete any documents stored in memory Q A A A Q A Faxes sent from the machine are spotted or dirty Is the recipient s machine working...

Page 143: ...th Redial Is RESTRICT REDIAL set to ON When RESTRICT REDIAL is set to ON Redialing is not available See Restricting Redial on p 6 3 Q A Q A Q A Entering the fax number is required again after pressing...

Page 144: ...ly Make sure the cable is connected properly See Before FAX Setting in the Starter Guide Q A Q A A Q A Q A No automatic switching between telephone and fax calls Is the machine set to switch automatic...

Page 145: ...up the handset or the external telephone before pressing Start or dialing the remote reception ID Always press Start or dial the remote reception ID before hanging up Otherwise you will disconnect th...

Page 146: ...ine in the Starter Guide Is the toner cartridge installed properly Make sure the toner cartridge is installed properly See Set Up the Machine in the Starter Guide Is the cartridge out of toner Replace...

Page 147: ...Redistribute the toner inside the toner cartridge If the problem persists replace the toner cartridge See Replacing the Toner Cartridge on p 7 8 Is the printing method for received documents set to CU...

Page 148: ...phone line Press Tone to set the tone dialing Do you receive messages from the information services such as to press Start after the beep to receive When you hear the beep sound press Start Errors occ...

Page 149: ...e Replacing the Toner Cartridge on p 7 8 Does the document meet the requirements for the machine Make sure you load documents that meet the requirements for use See Chapter 2 Document Requirements on...

Page 150: ...paper loaded in the machine Make sure you load paper that meets the requirements for use See Paper Requirements on p 2 5 Copy is skewed Is the paper loaded correctly Make sure the paper is correctly l...

Page 151: ...seal from the toner cartridge See Set Up the Machine in the Starter Guide Is the toner cartridge installed properly Make sure the toner cartridge is installed properly See Set Up the Machine in the St...

Page 152: ...See Set Up the Machine in the Starter Guide Is the correct type of paper loaded in the machine Make sure you load paper that meets the requirements for use See Paper Requirements on p 2 5 A A Q A Q A...

Page 153: ...machine If the computer has other ports connect the USB cable to others Q A Q A Q A Q A Are there any jobs remaining in the print queue A print job may be stuck in the print queue when it could not b...

Page 154: ...e power strip is plugged in and turned on Is the machine set for the correct telephone line type Make sure the machine is set for the correct telephone line type See Before FAX Setting in the Starter...

Page 155: ...ls You can receive telephone calls from the handset or telephone connected to the machine You cannot send receive or copy documents If power is suddenly lost due to a power failure or accidental unplu...

Page 156: ...uestions visit http www canon ca Free live technical support 9 00 A M to 8 00 P M EST Monday through Friday excluding holidays for products still under warranty 1 800 652 2666 For the location of the...

Page 157: ...ger Settings Maintenance Troubleshooting Appendix Table of Contents Index 9 Appendix Machine Settings 9 3 Printing USER DATA LIST 9 3 Accessing the Setting Menu 9 3 Setting Menu 9 5 PAPER SETTINGS 9 5...

Page 158: ...roubleshooting Appendix Table of Contents Index ADJUST CLEANING 9 15 REPORT SETTINGS 9 15 SYSTEM SETTINGS 9 17 Summary of Reports and Lists 9 19 Printing Reports Automatically 9 20 TX REPORT 9 20 RX R...

Page 159: ...tings print out USER DATA LIST Printing USER DATA LIST 1 Press Menu 2 Press or to select REPORT SETTINGS then press OK 3 Press or to select LIST PRINT then press OK 4 Press or to select USER DATA LIST...

Page 160: ...g Appendix Index Table of Contents 3 Press or to select a submenu then press OK For details on the submenu see Setting Menu on p 9 5 4 To register the settings or go to a submenu item press OK 5 When...

Page 161: ...11 1 PAPER SIZE Sets the paper size from the following options LTR LGL A4 OFICIO BRAZIL OFICIO MEXICO OFICIO FOLIO GOVERNMENT LETTER GOVERNMENT LEGAL and FOOLSCAP 2 PAPER TYPE Sets the paper type fro...

Page 162: ...reduce toner consumption OFF ON This function is not effective for print jobs 2 DISPLAY LANGUAGE Selects the language on the display ENGLISH FRENCH SPANISH PORTUGUESE COPY SETTINGS Setting Item Descr...

Page 163: ...operation settings in the fax mode 1 UNIT TELEPHONE Registers your fax number max 20 characters including spaces See Set the Machine for Sending Faxes in the Starter Guide 2 UNIT NAME Registers your...

Page 164: ...MES 2 REDIAL INTERVAL Sets period of time before redialing 2MIN 99MIN 2MIN OFF After the first attempt at dialing fails redialing is not attempted 2 DIALING LINE CHCK Sets whether to check the telepho...

Page 165: ...ws you to learn the fax reception and answer voice calls if you pick up the handset or an external telephone while it is ringing ON The handset or an external telephone rings RING COUNT Sets the numbe...

Page 166: ...s whether to insert the machine s fax number and the sender information on received faxes OFF ON 7 RX RESTRICTION You can reject faxes from senders with no fax telephone number in their sender informa...

Page 167: ...eiving Copying Printing System Manager Settings Maintenance Troubleshooting Appendix Table of Contents Index FAX SETTINGS 2 CONT PRINTING Sets whether to continue printing when toner has run out This...

Page 168: ...x 20 characters including spaces TEL NUMBER ENTRY Registers the recipient s fax telephone number max 50 digits including spaces OPTIONAL SETTING Sets the optional settings for sending faxes OFF The op...

Page 169: ...DRESS Sets the subaddress 20 digits PASSWORD Sets the password 20 digits 3 GROUP DIAL Registers recipients in group dialing Up to 50 recipients can be registered in a group See Storing Editing One Tou...

Page 170: ...MM DD YYYY DD MM YYYY YYYY MM DD 3 AUTO SLEEP Sets the auto Sleep mode when the machine remains idle for a certain period of time 3MIN 30MIN 5MIN See Setting the Sleep Mode on p 1 14 ON OFF 4 DAYLIGHT...

Page 171: ...ions or in low temperature and low humidity conditions OFF ON REPORT SETTINGS Setting Item Description 1 SETTINGS Sets the report functions See Printing Reports Automatically on p 9 20 1 TX REPORT Set...

Page 172: ...ORT Prints the fax transaction report manually 4 MEMORY DATA LIST Prints the list of the reserved jobs in memory 5 MEMORY IMAGE PRNT Prints the information and image of the first page of the reserved...

Page 173: ...enu 1 SYSTEM PASSWORD Sets the system manager password seven digits 2 COMMUNICATIONS Sets the fax communication 1 MEMORY LOCK Sets whether to receive and store all documents in memory and not to print...

Page 174: ...pendix Table of Contents Index SYSTEM SETTINGS 3 ACCESS TO DEST Sets restriction of the access to recipients 1 RESTRICT REDIAL Sets whether to disable the redial function of the Redial key OFF ON 2 CO...

Page 175: ...rint automatically ACTIVITY REPORT Shows the last 60 transactions performed by the machine MEMORY DATA LIST Lists reserved jobs stored in memory MEMORY IMAGE PRNT Shows information and the first page...

Page 176: ...TX REPORT The default setting is PRINT ERROR ONLY 1 Press Menu 2 Press or to select REPORT SETTINGS then press OK 3 Press or to select SETTINGS then press OK 4 Press or to select TX REPORT then press...

Page 177: ...successful NG Transmission failed STOP Transmission manually canceled before completion MEM FULL Memory became full during transmission NO ANSWER Call not answered PAPER JAM ADF jam occurs during Man...

Page 178: ...and time of transaction PAGE Number of pages received RESULT Result of transaction transaction duration OK Reception successful NG Reception failed Error code For descriptions of error codes see Erro...

Page 179: ...Table of Contents Report Items The following items are displayed in the Activity Report NO Transaction number 01 to 60 JOB NO Job number START TIME Date and time of transaction MODE Mode of transactio...

Page 180: ...ports and lists manually TX REPORT RX REPORT ACTIVITY REPORT MEMORY DATA LIST MEMORY IMAGE PRNT 1 TOUCH LIST CODED DIAL LIST GROUP DIAL LIST USER DATA LIST For information on each report or list see S...

Page 181: ...ntenance Troubleshooting Appendix Index Table of Contents Checking Remaining Memory You can check the amount of available memory by pressing the System Monitor key 1 Press System Monitor 2 Press or to...

Page 182: ...Manager Settings Maintenance Troubleshooting Appendix Index Table of Contents Checking Print and Scan Counts System monitor allows you to check print and scan counts 1 Press System Monitor 2 Press or...

Page 183: ...utomatic redialing When the recipient s machine is busy or does not answer or when an error occurs while sending the machine waits a specified time and then automatically redials the number If the rec...

Page 184: ...ceive mode allows the machine to distinguish fax and voice calls depending on the distinctive ring patterns assigned to different numbers Subscription to a DRPD service offered by some telephone compa...

Page 185: ...language that allows computer applications to draw graphic images using printers Images in HP GL 2 are represented as vector graphics Vector objects describe an image in terms of geometric shapes suc...

Page 186: ...gistered you press one key to dial the entire number or group P Paper feed Refers to guiding a sheet of paper into the machine s paper path Paper feeder The device in the machine that feeds recording...

Page 187: ...e number Remote reception ID The two digit code that enables you to manually activate fax reception using an external telephone Remote reception Activating fax reception by answering an external telep...

Page 188: ...ports the same standard confidential or relayed communications are possible by attaching a subaddress and a password in advance T Tone A key that allows you to temporarily switch to touch tone from pu...

Page 189: ...35 Transmission result 3 35 Checking dialing line 3 20 Clean Earth Campaign 7 17 Cleaning machine Exterior 7 2 Fuser roller 7 6 Interior 7 2 Scanning area 7 6 Clearing jams 8 3 Document jams 8 3 Pape...

Page 190: ...andset jack 1 5 Hook key 1 8 3 17 I If a power failure occurs 8 36 If you cannot solve a problem 8 37 Image quality Copying 4 3 Faxes 3 6 Image Quality key 1 8 J Jams Document 8 3 Paper 8 5 L LCD Mess...

Page 191: ...ting access to destinations Confirm entered fax numbers 6 3 RX REPORT Printing automatically 9 21 S Scanning area 2 3 Scan settings Copying 4 3 Sending 3 6 Sending and receiving 3 1 Sending documents...

Page 192: ...oting Clearing jams 8 3 Copying 8 30 Error codes 8 16 General 8 19 If a power failure occurs 8 36 If you cannot solve a problem 8 37 LCD messages 8 10 Paper feeding 8 20 Printing 8 32 Sending Receivin...

Page 193: ...NCE S A S 12 rue de I Industrie 92414 Courbevoie Cedex France CANON U K LTD Woodhatch Reigate Surrey RH2 8BF United Kingdom CANON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON...

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