Canon EOS 6D Mark II, Instruction Manual

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567
If there is a problem with the camera, an
error message will appear. Follow the on-
screen instructions.
* If the error message still persists after following the above instructions,
write down the error code number and contact your nearest Canon Service
Center.
Error Codes
Number Error Message and Solution
01
Communications between the camera and lens is faulty. Clean the
lens contacts.
Î Clean the electrical contacts on the camera and lens, use a genuine
Canon lens, or remove and install the battery again (p.27, 28, 42).
02
Card cannot be accessed. Reinsert/change card or format card
with the camera.
Î Remove and insert the card again, replace the card, or format the
card (p.43, 70).
04
Cannot save images because card is full. Replace card.
Î Replace the card, erase unnecessary images, or format the card
(p.43, 430, 70).
06
Sensor cleaning could not be performed. Turn the camera off and
on again.
Î Operate the power switch (p.47).
10, 20
30, 40
50, 60
70, 80
99
An error prevented shooting. Turn the camera off and on again or
re-install the battery.
Î Operate the power switch, remove and install the battery again, or
use a Canon lens (p.47, 42).
Error number
Cause and countermeasures