Canon E4570 Online Manual Download Page 502

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List of Support Codes for Printer Errors

Support codes are displayed on the printer's LCD and your computer screen when errors occur.

A "support code" is an error number, and is displayed along with an error message.

When an error occurs, check the support code and take the appropriate action in response.

Support Codes Displayed on Printer's LCD and Computer Screen

•

1000 to 1ZZZ

•

1300 1303 1304 1309 1310

1403

15A1 15A2

1684

1702 1703 1704 1705

1712 1713 1714 1715

1890

•

2000 to 2ZZZ

•

2110

2120 2700 2801 2802 2803

2900

2901

•

3000 to 3ZZZ

•

3402 3403 3404 3405 3406 3407 3412 3413 3434 3435 3436 3437

3438 3440 3441 3446 3447

•

4000 to 4ZZZ

•

4103

4104 495A

•

5000 to 5ZZZ

•

5011 5012 5040 5050

5100

5200

5205 5206

5B02

5B03 5B04 5B05

5B12 5B13 5B14 5B15

•

6000 to 6ZZZ

•

6000

6500 6800 6801 6900 6901 6902 6910 6930 6931 6932 6933

6936 6937 6938 6939 693A 6940 6941 6942 6943 6944 6945 6946

6D01

502

Summary of Contents for E4570

Page 1: ...E4500 series Online Manual English...

Page 2: ...nt 52 Starting Up Wi Fi Connection Assistant 53 Diagnosing and Repairing Network Settings 54 Performing Changing Network Settings 55 Canon Wi Fi Connection Assistant Screen 56 Performing Network Setti...

Page 3: ...ng the Print Head 114 Deep Print Head Cleaning 115 Aligning the Print Head 116 Cleaning 119 Cleaning Paper Feed Rollers 120 Cleaning Inside the Printer Bottom Plate Cleaning 121 Overview 124 Safety 12...

Page 4: ...file 171 Setting the Ink to be Used 173 Managing the Printer Power 174 Changing the Printer Operation Mode 176 Changing Settings from Operation Panel 178 Changing Settings from Operation Panel 179 Set...

Page 5: ...ing 225 Scaled Printing 228 Page Layout Printing 230 Duplex Printing 232 Setting Up Envelope Printing 236 Overview of the Printer Driver 238 Canon IJ Printer Driver 239 Opening Printer Driver s Setup...

Page 6: ...canner Driver Screens 302 Basic Mode Tab 303 Advanced Mode Tab 311 General Notes Scanner Driver 317 Scanning Tips 319 Positioning Originals Scanning from Computer 320 Network Scan Settings 323 Faxing...

Page 7: ...nding Faxes by Entering Fax Telephone Number 371 Resending Faxes Redialing Busy Number 374 Setting Items for Sending Faxes 376 Sending Faxes from Computer Windows 378 Sending a FAX Fax Driver 379 Crea...

Page 8: ...Come Out 451 Printer Does Not Pick Up or Feed the Paper No Paper Error 453 Printout Copy Results Are Unsatisfactory 455 Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Li...

Page 9: ...er Driver Installation Windows 494 Updating MP Drivers Printer Driver in Network Environment Windows 495 Errors and Messages 496 Four Digit Alphanumeric Code Is Displayed on LCD 497 When Error Occurre...

Page 10: ...2110 528 2900 530 2901 531 4103 532 5100 533 5200 535 5B02 536 6000 537...

Page 11: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 11...

Page 12: ...onal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to...

Page 13: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 14: ...S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a regi...

Page 15: ...orm shall mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from...

Page 16: ...4 any medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of t...

Page 17: ...all other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Deriva...

Page 18: ...TITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWI...

Page 19: ...PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURP...

Page 20: ...sclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors...

Page 21: ...hat the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must...

Page 22: ...HER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 19...

Page 23: ...ERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRA...

Page 24: ...fornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provi...

Page 25: ...t in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in...

Page 26: ...orks thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license f...

Page 27: ...ct special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is h...

Page 28: ...ight c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributio...

Page 29: ...T STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Fran...

Page 30: ...list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and...

Page 31: ...t limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the follow...

Page 32: ...lowing disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation or other materials provided with th...

Page 33: ...ormation on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product inf...

Page 34: ...l Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX...

Page 35: ...SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption method AES 3 3 7 Authentication Authentication method...

Page 36: ...NMP setting Enable Disable 5 14 DNS Server Obtain DNS server ad dress automatically Auto Manual 5 15 Primary Server Primary server address XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dre...

Page 37: ...rotocol Enable LLMNR Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default WL Direct net S...

Page 38: ...to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and connect the printer to the Wireless Direct Restrictions Enable Wireless Direct for printer 1 Make sur...

Page 39: ...Select DIRECT XXXX E4500series X represents alphanumeric characters from list 2 on your smartphone tablet computer Note If DIRECT XXXX E4500series does not appear on the list Wireless Direct is not en...

Page 40: ...ess Setup button 2 The Setup menu screen appears 3 Select Device settings and press the OK button 3 4 Select LAN settings and press the OK button 4 5 Select Wireless Direct and press the OK button 5 6...

Page 41: ...y 1 Select Manual setup and press the OK button 1 2 Enter the new password 10 characters 2 Use the numeric keypad to enter each digit You can move the cursor by pressing the button One character can b...

Page 42: ...necting to the printer select Yes and press the OK button Important To prevent an unauthorized access we recommend you should select the setting to display the confirmation screen Note If you change t...

Page 43: ...less router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data c...

Page 44: ...Fi Connection Assistant Performing Changing Network Settings Windows For Windows you can perform network settings using Wi Fi Connection Assistant Wi Fi Connection Assistant Windows Diagnosing and Rep...

Page 45: ...ile the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no secur...

Page 46: ...and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When...

Page 47: ...Network Connection Tips Windows macOS Detect Same Printer Name Switching Printer s Connection to Network or Terminal Devices 47...

Page 48: ...OS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the pr...

Page 49: ...ide to setup Switching LAN Connection Method If you want to switch the connection method to USB when the printer is used with a LAN connection check the following item For Windows Refer to Setup Guide...

Page 50: ...3 Perform operations following instructions on your computer smartphone 3 tablet 4 If message saying setup is completed appears press OK button 4 For macOS See Changing the Connection Mode 50...

Page 51: ...tarting Up Wi Fi Connection Assistant Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models...

Page 52: ...Wi Fi Connection Assistant repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified...

Page 53: ...ect the Search charm and search for Wi Fi Connection Assistant In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities Wi Fi Connection Assistant and then Wi Fi Connection As...

Page 54: ...ollow the procedure below 1 Start up Wi Fi Connection Assistant 1 2 Check the displayed message and select Yes 2 3 Select Diagnose and Repair on the displayed screen 3 Perform operations following the...

Page 55: ...Performing Changing Network Settings Canon Wi Fi Connection Assistant Screen Performing Network Settings 55...

Page 56: ...ter The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer App...

Page 57: ...up Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup...

Page 58: ...e pulldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigne...

Page 59: ...printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv...

Page 60: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 60...

Page 61: ...printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connec...

Page 62: ...CP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use...

Page 63: ...e using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP a...

Page 64: ...t Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to perform change settings from printer list 4 Select the printer with Wi Fi displayed on Connection Met...

Page 65: ...nnects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can...

Page 66: ...n Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct...

Page 67: ...d in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned a...

Page 68: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 8 68...

Page 69: ...ect Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to assign location name and device name 4 Select the printer with Available displayed on Status 5 Sele...

Page 70: ...function of Wi Fi Connection Assistant G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4100 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2...

Page 71: ...eries TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series TS...

Page 72: ...TR9530 series TS3300 series E3300 series 72...

Page 73: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 73...

Page 74: ...Loading Paper Loading Plain Paper Loading Photo Paper Loading Envelopes 74...

Page 75: ...ut aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatt...

Page 76: ...paper stack the registration screen of paper information is displayed on the LCD Important Always load paper in portrait orientation C Loading paper in landscape orientation D can cause paper jams 5...

Page 77: ...ote Keep the paper stack height below the tabs E of the paper guides 6 Open the paper output tray F 6 7 Pull the paper output support G and open the output tray extension H 7 8 Press the OK button 8 7...

Page 78: ...ed and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surf...

Page 79: ...e opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl When using Phot...

Page 80: ...paper stack the registration screen of paper information is displayed on the LCD Important Always load paper in portrait orientation C Loading paper in landscape orientation D can cause paper jams 5...

Page 81: ...ote Keep the paper stack height below the tabs E of the paper guides 6 Open the paper output tray F 6 7 Pull the paper output support G and open the output tray extension H 7 8 Press the OK button 8 8...

Page 82: ...ings how ink is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches o...

Page 83: ...lready moistened and adhesive 1 Prepare envelopes 1 Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist the...

Page 84: ...T SIDE FACING DOWN 4 Fold flap of the envelope and load the envelope in portrait orientation with the address side facing down Insert the leading edge of envelopes until you hear a sound Up to 5 envel...

Page 85: ...pes 5 Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly Note Keep the envelope stack height below the tabs C of the paper guides 6 Open the paper outpu...

Page 86: ...layed to register the paper information Note To prevent incorrect printing this printer has a function that detects whether the information set for the paper loaded matches the paper settings Before p...

Page 87: ...Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF Auto Document Feeder Loading Based on Use Supported Originals 87...

Page 88: ...e position to load the original according to the size type or usage Note For details on the supported originals see below Supported Originals Loading Documents Photos or Book on Platen Loading Two or...

Page 89: ...Note To scan the original at optimum quality load it on the platen 89...

Page 90: ...Platen 1 Open the document cover A 1 2 Load original WITH SIDE TO SCAN FACING DOWN on platen 2 Loading Based on Use Supported Originals Important Be sure to observe the following when loading the orig...

Page 91: ...cts weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original 3 Close the document cover gently 3 Impor...

Page 92: ...be scanned automatically with ADF 1 Make sure any original has been removed from platen 1 2 Open document tray A 2 3 Slide the document guide B all the way out 3 4 Insert document WITH SIDE TO SCAN FA...

Page 93: ...93...

Page 94: ...an size Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Press the SCAN button and select Auto scan for O...

Page 95: ...es of the platen glass Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN with 0 40 in 1 cm or more space between the edges diagonally striped area of t...

Page 96: ...s Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 in 1 cm Note The Skew Correction function automatically compensates for the originals p...

Page 97: ...Max 8 5 x 14 0 in 216 x 356 mm Min 8 3 x 11 0 in 210 x 280 mm Quantity A4 Letter Max 20 sheets 20 lb 75 g m2 paper up to 0 08 in 2 mm high Legal Max 5 sheets 20 lb 75 g m2 paper up to 0 02 in 0 5 mm h...

Page 98: ...Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 98...

Page 99: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking Ink Status on the LCD Ink Tips 99...

Page 100: ...diately Do not leave the printer with the FINE cartridge removed Use a new FINE cartridge for replacement Installing a used FINE cartridge may cause the nozzles to clog Furthermore with such a FINE ca...

Page 101: ...Open the paper output tray D 3 4 Open the paper output cover E 4 The FINE cartridge holder F moves to the replacement position Caution Do not hold the FINE cartridge holder to stop or move it forcibl...

Page 102: ...r 5 Remove the empty FINE cartridge 5 1 Push down the ink cartridge lock lever G of the empty FINE cartridge until it clicks 1 2 Remove the FINE cartridge H 2 6 Prepare a new FINE cartridge 6 Take new...

Page 103: ...7 1 Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it 1 touches the back The color FINE cartridge should be installed into the left slot and the black FINE car...

Page 104: ...2 Push up the ink cartridge lock lever until it clicks 2 The FINE cartridge will be locked Important Check if the FINE cartridge is installed correctly 8 Close the paper output tray 8 104...

Page 105: ...on the LCD after the paper output tray is closed take appropriate action When Error Occurred If the print head is out of alignment as indicated by misaligned printed ruled lines or similar symptoms a...

Page 106: ...ample The ink is running low Prepare a new ink cartridge The resulting print quality may not be satisfactory if printing is continued under this condition Note You can also check the ink status on the...

Page 107: ...y The printer has the function to automatically clean the ink jet nozzles to prevent clogging In the cleaning procedure used ink for nozzle cleaning is limited to a small amount Does black and white p...

Page 108: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 108...

Page 109: ...led correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If an error message appears on the LCD see When Error Occurred For Windows increasing...

Page 110: ...twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads If the problem is not resolv...

Page 111: ...Not Even such as the Ruled Lines Are Misaligned Step Align the print head From the printer Aligning the Print Head From the computer For Windows Adjusting Print Head Position Manually For macOS Adjust...

Page 112: ...etter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the front tray 2 Loading Plain Paper 3 Press the Setup button use the button to select M...

Page 113: ...al streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal streaks in the pattern B E Good F Bad horizontal streaks are present If a...

Page 114: ...Setup button use the button to select Maintenance and press the OK 2 button LCD and Operation Panel 3 Use the button to select Cleaning and then press the OK button 3 The printer starts cleaning the p...

Page 115: ...ss OK button 3 The printer starts cleaning the print head deeply Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 1 minute 4 Check t...

Page 116: ...NE cartridge whose ink is low You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the front tray 2 Loa...

Page 117: ...the print head alignment sheet was not printed correctly press the Stop button and redo this procedure from the beginning 5 Check message and place print head alignment sheet on platen 5 Place the pr...

Page 118: ...aten Important Do not open the document cover or move the print head alignment sheet on the platen until adjusting the print head position is complete If the error message appears on the LCD press the...

Page 119: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 119...

Page 120: ...press the OK 3 button LCD and Operation Panel 4 Clean the paper feed rollers without paper 4 Use button to select Roller Cleaning and press OK button The paper feed roller will rotate as it is cleane...

Page 121: ...epare paper 2 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 1 2 Fold one side of the opened paper in another half aligning the edge with the center cr...

Page 122: ...f the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate Cleaning ag...

Page 123: ...Make sure the printer has finished sending or receiving faxes before turning it off Remember that faxes cannot be sent or received while the printer is off Unplugging the printer will reset the date...

Page 124: ...Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numb...

Page 125: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 125...

Page 126: ...electric shock or injury Do not place product close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer D...

Page 127: ...y If irritation to eyes or skin persists obtain medical advice immediately Moving the printer Hold the printer by its sides and carry it with both hands General Notices Choosing a Location Refer to Sp...

Page 128: ...careful to avoid metal objects such as paper clips and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the pla...

Page 129: ...Regulatory Information Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 129...

Page 130: ...ische Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gem der EU Richtlinie ber Elektro und Elektronik Altger te 2012 19 EU und nationalen Gesetzen...

Page 131: ...rd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer...

Page 132: ...i sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per l...

Page 133: ...sobre a devolu o e reciclagem de produtos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bo...

Page 134: ...takte lokale myndigheter et godkjent WEEE program eller husholdningens renovasjonsselskap Du finner mer informasjon om retur og resirkulering av WEEE produkter p www canon europe com weee Vain Euroopa...

Page 135: ...anisation om du vill ha mer information om var du kan l mna den kasserade produkten f r tervinning F r mer information om inl mning och tervinning av WEEE produkter se www canon europe com weee Pouze...

Page 136: ...produkt lub do autoryzowanego punktu gromadzenia zu ytego sprz tu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpad w w nieodpowiedni spos b mo e mie negatywny w...

Page 137: ...rekt vai 2012 19 ES par elektrisko un elektronisko iek rtu atkritumiem EEIA un viet jiem ties bu aktiem no izstr d juma nedr kst atbr voties izmetot to kop ar sadz ves atkritumiem is izstr d jums ir j...

Page 138: ...hten tajn Ta simbol pomeni da tega izdelka v skladu z direktivo OEEO 2012 19 EU in dr avno zakonodajo ne smete odvre i v gospodinjske odpadke Ta izdelek morate odlo iti na ustrezno zbiralno mesto na p...

Page 139: ...Samo za Europsku uniju i EEZ Norve ka Island i Lihten tajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s ku nim otpadom sukladno WEEE Direktivi 2012 19 EC i va em nacionalnom zakonu Ov...

Page 140: ...na ispravnom odlaganju ovog proizvoda e doprineti efikasnom kori enju prirodnih resursa Za vi e informacija o tome gde mo ete da predate va u staru opremu radi recikliranje vas molimo da kontaktirate...

Page 141: ...Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Pr...

Page 142: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 143: ...Printer Handling Precautions Be careful not to let anything get inside the document output slot It may cause damage 143...

Page 144: ...ts box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 1 2 Check that ON lamp is off and unplug power cord 2 Impor...

Page 145: ...145...

Page 146: ...to delete such information and prevent third parties from accessing it Press the Setup button select Device settings Reset setting All data and then select Yes For printers with fax capabilities user...

Page 147: ...ent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the...

Page 148: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 148...

Page 149: ...Main Components Front View Rear View Inside View Operation Panel 149...

Page 150: ...here D Paper Guides Align with both sides of the paper stack E Front Tray Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a tim...

Page 151: ...the ADF You can load two or more sheets of document of the same size and thickness Load the document with the side you want to scan facing up M Document Output Slot Documents scanned from the ADF are...

Page 152: ...S ON lamp Lights after flashing when the power is turned on 152...

Page 153: ...lephone or answering device C Telephone Line Jack Connect the telephone line D Rear Cover Open when removing jammed paper E Power Cord Connector Plug in the supplied power cord Important Do not touch...

Page 154: ...dge should be installed into the right slot C FINE Cartridge ink cartridges A replaceable cartridge that integrates print head and ink tank Note For details on replacing a FINE cartridge see Replacing...

Page 155: ...enu screen To set wireless router information in the printer directly from a smartphone or other such device without having to do any procedures at the router hold down this button E Numeric buttons U...

Page 156: ...perform printer maintenance and change printer settings K SCAN button Switches the printer to the scan mode L COPY button Switches the printer to the copy mode M FAX button Switches the printer to th...

Page 157: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 157...

Page 158: ...take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the display press any butt...

Page 159: ...displayed on the LCD see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or Wi Fi network This...

Page 160: ...Important When you unplug the power cord after turning off the printer be sure to confirm that the ON lamp is off 160...

Page 161: ...ower cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described...

Page 162: ...logging of the print head and print quality may be reduced If the power cord is unplugged the date time settings will be reset and all documents stored in the printer s memory will be lost Send or pri...

Page 163: ...y switches to copy mode scan mode fax mode or setup menu screen Copy mode Scan mode Fax mode Setup When the Menu Wireless connect button is pressed in the Copy standby screen Scan standby screen or Fa...

Page 164: ...ed and the printer is connected to the wireless router Depending on the signal state the icon will change Signal strength 81 or more You can use the printer over Wi Fi without any problems Signal stre...

Page 165: ...s and Symbols Press the Tone button to switch the input mode Use the Numeric buttons to enter the desired characters To insert a space Press the button five times To delete the last entered character...

Page 166: ...mode A Numeric mode 1 Fax Tele phone no 1 1 abc ABC 2 2 def DEF 3 3 gh i GH I 4 4 jkl JKL 5 5 mno MNO 6 6 pqrs PQRS 7 7 tuv TUV 8 8 wxyz WXYZ 9 9 0 0 _ SP 1 Switch the input mode 1 SP indicates a spac...

Page 167: ...pqrs PQRS 7 tuv TUV 8 wxyz WXYZ 9 0 _ SP 2 Switch the input mode 2 SP indicates a space 167...

Page 168: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 168...

Page 169: ...rinter Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operatio...

Page 170: ...s option if you encounter print failures such as part of an image data being cut off 1 Open the printer driver setup window 1 2 Click Print Options on the Page Setup tab 2 The Print Options dialog box...

Page 171: ...sed Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Set...

Page 172: ...ings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted...

Page 173: ...e to be used for printing and click OK 4 Click OK on the Page Setup tab 4 When you perform printing the specified FINE cartridge will be used Important When the following settings are specified Black...

Page 174: ...function automatically turns off the printer when there are no operations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 1 2 Check th...

Page 175: ...disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On settin...

Page 176: ...omputer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer 3 Configu...

Page 177: ...ecessary switch between various modes of printer operation 4 Apply the settings 4 Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter...

Page 178: ...anel Setting Items on Operation Panel Fax settings Print settings LAN settings Smartphone print Other dev settings Language selection Firmware update Reset setting Feed settings ECO settings Quiet set...

Page 179: ...1 2 Press the Setup button 2 The Setup menu screen is displayed 3 Select Device settings and then press the OK button 3 The Device settings screen is displayed 4 Select a setting item to adjust and th...

Page 180: ...v settings Language selection ECO settings Quiet setting Items for Paper Printing Print settings Smartphone print Feed settings Items for Maintenance Management LAN settings Firmware update Reset sett...

Page 181: ...e You can specify the setup setting individually or the advanced setting For details on how to specify the setting Preparing for Faxing Add tel number You can register the recipient s fax telephone nu...

Page 182: ...priority even if you select 33600 bps for TX start speed or RX start speed Auto redial Enables disables automatic redialing If you select ON you can specify the maximum number of redial attempts and t...

Page 183: ...ge reduction direction Adv communication ECM TX Selects whether to send faxes in Error Correction Mode ECM Transmission Reception of Faxes Using ECM ECM RX Selects whether to receive faxes in Error Co...

Page 184: ...TY REPORT automatically If you select Print the printer prints ACTIVITY REPORT for the 20 histories of sent and received faxes automatically For details on the procedure to print ACTIVITY REPORT manua...

Page 185: ...you can use the on hook dial function Fax RX reject If you select ON the printer rejects the reception of faxes with no sender information or faxes from specific senders Rejecting Fax Reception Caller...

Page 186: ...u can change the width to be cropped from the borders of the original image as needed Important Settings will become ineffective in the following situations Printing from a standard form Note When per...

Page 187: ...router Follow the on screen instructions of the connecting device for the setup procedure Manual connect Select when you perform settings for Wi Fi manually using the operation panel of the printer WP...

Page 188: ...settings of the printer such as its IP address and SSID For more information on the printer s network setting is printed out Printing Network Settings Important The network settings printout contains...

Page 189: ...to use Bonjour to perform the network settings Enter service name Specifies the Bonjour service name You can use up to 48 characters for the name Note You cannot use the same service name as that alr...

Page 190: ...e that daylight saving time summer time begins and ends Setting Sender Information Note This setting may not be available depending on the country or region of purchase Sound control Selects whether t...

Page 191: ...ing Important Depending on the type of original or the state of the document cover forgetting to remove the original may not be detected Wi Fi pairing In order to connect Canon PRINT Inkjet SELPHY mul...

Page 192: ...sh German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Li...

Page 193: ...D press the OK button and try again after a while Current version You can check the current firmware version Update notification You can set the printer to display the firmware update information on t...

Page 194: ...ets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the...

Page 195: ...e paper size and the media type you load on the front tray Det paper mismatch If you select ON the printer detects whether the paper size and the media type are identical with those registered in Save...

Page 196: ...n press the OK button 3 4 Select EnergySaveSettings and then press the OK button 4 5 Select Auto power off and then press the OK button 5 6 Select a time to turn off the printer and then press the OK...

Page 197: ...d 3 Select ECO settings and then press the OK button 3 4 Select 2 sidedPrintSetting and then press the OK button 4 5 Specify settings as necessary 5 Copy Select two sided copying as a default Template...

Page 198: ...Select ON or Specify hrs of use and then press the OK button 4 When ON is selected You can reduce the operating noise while printing is in progress When Specify hrs of use is selected The screen to sp...

Page 199: ...formation Select this menu from Setup menu Current version Displays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial nu...

Page 200: ...ter can be printed and checked 1 Check that printer is turned on 1 2 Load A4 or Letter sized plain paper 2 3 Press the Setup button 3 The Setup menu screen is displayed 4 Select Print usage stats and...

Page 201: ...mperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructio...

Page 202: ...MH MR MMR Color JPEG Modem speed max 33 6 kbps Automatic fallback Transmission speed Black Approx 3 seconds page at 33 6 kbps Based on ITU T No 1 chart for US specifications and Canon FAX Standard ch...

Page 203: ...Frequency bandwidth and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and locat...

Page 204: ...a 10 13 6 macOS Big Sur 11 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual...

Page 205: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 205...

Page 206: ...available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP11...

Page 207: ...zes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A5 A4 B5 KG 4 x6 10x15 5 x7 13x18cm 8 x10 20x25cm Envelope Com 10 Envelope...

Page 208: ...Approx 80 sheets High Resolution Paper HR 101N 1 Approx 80 sheets Paper for printing photos Media Name Model No Front Tray Photo Paper Pro Platinum PT 101 2 Glossy Photo Paper Everyday Use GP 501 GP 5...

Page 209: ...event efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Lab...

Page 210: ...g plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelop...

Page 211: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 212: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Using PIXMA MAXIFY Cloud Link Paper Settings 212...

Page 213: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 213...

Page 214: ...n Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Upd...

Page 215: ...printer driver s setup screen 3 4 Select frequently used settings 4 On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the setti...

Page 216: ...inter will now print using these settings Important When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in...

Page 217: ...he Printer Paper Size Checking Printer Settings and Applying Settings to Printer Driver 1 Open printer driver setup window 1 2 On Quick Setup tab click Printer Media Information 2 The Printer Media In...

Page 218: ...Printing Media name Model No Media Type in the printer driver Paper information reg istered on the printer Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II PlusGlossyII Phot...

Page 219: ...rs Media name Media Type in the printer driver Paper information registered on the printer Plain Paper including recycled paper Plain Paper Plain paper Envelopes Envelope Envelope Greeting Cards Inkje...

Page 220: ...e best print results You can use the following paper sizes on this printer Printer Paper Size in the printer driver Paper information registered on the printer Letter 8 5 x11 22x28cm Letter Legal 8 5...

Page 221: ...nting Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Duplex Printing Setting Up Envelope P...

Page 222: ...Open the printer driver setup window 1 2 Select the paper size 2 Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation 3 Select Portrait or Landscape for Orientation Check...

Page 223: ...Specify the print order 3 Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Co...

Page 224: ...eptable specify the function settings on the application software When you specify the number of copies and the printing order with both the application software and this printer driver the number of...

Page 225: ...ated When you want to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Note...

Page 226: ...s automatically changed to the valid page sizes for borderless printing Depending on the type of the media used during borderless printing the print quality may deteriorate at the top and bottom of th...

Page 227: ...on the print depending on the size of the paper Note When the Amount of Extension slider is set to the leftmost position image data will be printed in the full size When Preview before printing is che...

Page 228: ...t 3 Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods 4 Select a Printer Paper Size When the printer paper si...

Page 229: ...erform print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings...

Page 230: ...out list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size 3 Select the size of the paper loaded in...

Page 231: ...To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup 5 Click OK on the P...

Page 232: ...lex printing 2 Check the Duplex Printing check box on the Page Setup tab and confirm that Automatic is checked 3 Select the layout 3 Select Normal size Fit to Page Scaled or Page Layout from the Page...

Page 233: ...r stapling side from the list 6 Set the margin width 6 If necessary click Specify Margin and set the margin width and then click OK 7 Complete the setup 7 Click OK on the Page Setup tab When you perfo...

Page 234: ...perform print the document is first printed on one side of a sheet of paper After one side is printed reload the paper correctly according to the message Press the OK button on the printer to print t...

Page 235: ...Related Topic Changing the Printer Operation Mode 235...

Page 236: ...g box is displayed select Envelope Com 10 or Envelope DL and then click OK 5 Set the orientation 5 To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 or Envel...

Page 237: ...tions on what to do if an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver click Printer Media Information from the Quick Se...

Page 238: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use Printer Driver 238...

Page 239: ...ent print data formats you need a printer driver for the specific model you are using Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our websit...

Page 240: ...etails refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintena...

Page 241: ...ton on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open...

Page 242: ...In such cases take the appropriate action as described Related Topic Canon IJ Status Monitor Description 242...

Page 243: ...ink level and the FINE cartridge types for your model 1 Open the printer driver setup window 1 2 Launching the Canon IJ Status Monitor 2 On the Maintenance tab click View Printer Status 3 Display Est...

Page 244: ...ines in the preview display may appear different from the actual print result With some applications the printing is divided into multiple print jobs To cancel printing delete all divided print jobs I...

Page 245: ...w and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing...

Page 246: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 246...

Page 247: ...a new name You can delete the registered printing profile You can rearrange the profiles either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow ke...

Page 248: ...ngs cannot be deleted Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Preview before printing Shows wha...

Page 249: ...s a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Printer Paper Size Select...

Page 250: ...ation software that you used to create the document has the same function specify the settings on the printer driver However if the print results are not acceptable specify the function settings on th...

Page 251: ...is check box If this check box is unchecked the paper size is not saved and consequently the paper size setting is not applied when the printing profile is selected Instead the printer prints with the...

Page 252: ...printer To apply the displayed setting to the printer driver click Set Page Size Displays the Page Size that is currently set on the printer To apply the displayed setting to the printer driver click...

Page 253: ...e that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied Front Tray...

Page 254: ...justment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjust colors use the Manual Color Adjustment dialog box to set the profile Grayscale...

Page 255: ...value in the range from 50 to 50 This adjustment changes the relative amount of ink of each color used which alters the total color balance of the document Use your application if you want to change t...

Page 256: ...print the image data properly None Disables color adjustment with the printer driver Select this value when you are specifying an individually created printing ICC profile in an application software...

Page 257: ...s you to specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select th...

Page 258: ...the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page...

Page 259: ...be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Automatic Selects whether duplex printing is to be performed automaticall...

Page 260: ...data that is sent from applications Stamp Background Opens the Stamp Background dialog box The Stamp function allows you to print a stamp text or a bitmap over or behind document data It also allows y...

Page 261: ...Paste in margins Specifies whether to print the words Cut and Paste in the margins These words serve as guidelines for pasting together the pages into a poster Check this check box to print the words...

Page 262: ...age This dialog box allows you to set whether the page is to be reduced when printed so that the document fits in one page Use normal size printing Prints the document pages without reducing them This...

Page 263: ...r Paper Size To display the items separately select the check box To display the items as a group clear the check box Do not allow application software to compress print data Compression of the applic...

Page 264: ...ou to print a stamp and or background over or behind the document pages In addition to the pre registered ones you can register and use your original stamp or background Stamp Stamp printing is a func...

Page 265: ...me to display the creation date time and user name of the printed document The setting items in the Stamp tab change depending on the selected type For Text registration the characters must already be...

Page 266: ...reas of the bitmap transparent Check this check box to make white filled areas of the bitmap transparent Note Click Defaults to set Stamp Type to text Stamp Text to blank TrueType Font to Arial Style...

Page 267: ...to select a bitmap file bmp to be used as a background or determine how to print the selected background Preview Window Shows the status of the bitmap set on the Background tab File Specifies the nam...

Page 268: ...egistered background titles Specify a title to display the corresponding background in Title Save Save overwrite Saves the image data as a background After inserting the Title click this button Delete...

Page 269: ...printer Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happe...

Page 270: ...computer When you print documents from your computer the paper settings in the printer driver and the paper information registered on the printer do not match this setting disables the message display...

Page 271: ...en immediately check what sort of action to perform Ink status display Displays the ink status FINE cartridge types and ink levels can be confirmed Overview of the Canon IJ Status Monitor The Canon IJ...

Page 272: ...Enable Status Monitor to start the Canon IJ Status Monitor Select Enable Status Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a docume...

Page 273: ...he printer is being used via USB connection Remote UI will not display Printer Information Allows you check detailed information such as the printer status the print progress and remaining ink levels...

Page 274: ...inue Allow to continue Some applications require an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 3 Install the MP Dri...

Page 275: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 275...

Page 276: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 276...

Page 277: ...paper size and the media type according to the loaded paper Important For more on the proper combination of paper settings you can specify by the printer driver for Windows and on the LCD Paper Setti...

Page 278: ...e paper of the front tray For example when the paper size setting for printing copying is A5 and the paper information registered to the printer is A4 you load A5 sized paper in the front tray before...

Page 279: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Collated Copying Special Copy Menu 279...

Page 280: ...m Setting Items for Copying Press the COPY button to reset the magnification to 100 6 Use the button or the Numeric buttons to specify the number of copies 6 7 Press the Black button or the Color butt...

Page 281: ...ess the Stop button while reserve copying is in progress the screen to select the method to cancel copying is displayed If you select Cancel all reserv then press the OK button you can cancel copying...

Page 282: ...settings are complete Note The asterisk on the LCD indicates the current setting Enlarge Reduce Select the reduction enlargement method Reducing Enlarging Copies Ex Note This setting item is displaye...

Page 283: ...n 1 layout Select the layout when copying four original pages onto a single sheet of paper by reducing each image Four different layouts are available Ex Note This setting item is displayed only when...

Page 284: ...sided copy is selected for Special copy Two Sided Copying Stapling side Select the orientation and the stapling side of the printed paper Ex Note This setting item is displayed only when 2 sided copy...

Page 285: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel 285...

Page 286: ...Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Ti...

Page 287: ...tem Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password...

Page 288: ...Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be change...

Page 289: ...Note To set the applications to integrate with see Settings Dialog Box 289...

Page 290: ...k items When scanning two or more documents from the ADF place documents of the same size 1 Make sure scanner or printer is turned on 1 2 Place items on platen or ADF 2 Positioning Originals Scanning...

Page 291: ...ize resolution PDF settings etc click Settings and then set each 3 item in the Settings Scanning from a Computer dialog box Note Once settings are made in the Settings dialog box the same settings can...

Page 292: ...whose number of pixels in the vertical or horizontal direction is 10501 or more cannot be used When you select a password protected PDF file you must enter the password Editing Password Protected PDF...

Page 293: ...on the Toolbar When adding existing images or PDF files Click Add Page on the Toolbar After the Open dialog box appears select the image s or PDF file s you want to add and then click Open Note You ca...

Page 294: ...Select Save As in File menu 8 The Save dialog box appears 9 Specify save settings 9 Save Dialog Box PDF Edit Screen 10 Click Save 10 The PDF file is saved Note When a password protected PDF file is ed...

Page 295: ...ear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary...

Page 296: ...Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameter...

Page 297: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 297...

Page 298: ...m IJ Scan Utility 1 Start IJ Scan Utility 1 For details click Home to return to the top page of the Online Manual for your model and search for Starting IJ Scan Utility 2 In IJ Scan Utility main scree...

Page 299: ...ew and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documen...

Page 300: ...t Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination 4 Note Skip ahead to Step 7 if an ADF option is se...

Page 301: ...tion to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after sc...

Page 302: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 302...

Page 303: ...ms vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color S...

Page 304: ...ive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen fun...

Page 305: ...selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selec...

Page 306: ...djust the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will...

Page 307: ...lable when Color Matching is selected on the Color Settings tab of the Preferences dialog box Scan Image Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Ca...

Page 308: ...ble when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail vie...

Page 309: ...thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings...

Page 310: ...e s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Sc...

Page 311: ...nt type and view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Inpu...

Page 312: ...orrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balan...

Page 313: ...the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if th...

Page 314: ...g the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original sta...

Page 315: ...f them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Ope...

Page 316: ...ey Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will...

Page 317: ...tart the computer ScanGear cannot be opened in multiple applications at the same time Within an application ScanGear cannot be opened for the second time when it is already open Be sure to close the S...

Page 318: ...rectly in some applications In that case increase the operating system s virtual memory and retry When image size is too large such as when scanning large images at high resolution your computer may n...

Page 319: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 319...

Page 320: ...Document Feeder Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important When scanning by specifying the paper size in IJ Scan Utility or...

Page 321: ...rea cannot be scanned 0 4 inch 1 cm or more Note Place up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important For the portions in which items cannot be sca...

Page 322: ...e document guide B all the way out 3 4 Load document with side to scan facing up in document tray 4 Insert the document until it stops 5 Adjust document guide to match width of document 5 Do not slide...

Page 323: ...r scanning with IJ Scan Utility changes as well The product for scanning from the operation panel also changes If your scanner or printer is not selected in IJ Scan Utility check that it is selected w...

Page 324: ...t it again Important If multiple scanners exist on the network multiple model names appear In that case you can select one scanner per model 4 Click OK 4 Note The scanner selected in the Scan from PC...

Page 325: ...below to start Windows 10 From the Start menu click All apps Canon Utilities IJ Network Scanner Selector EX2 Windows 8 1 Click IJ Network Scanner Selector EX2 on the Start screen If IJ Network Scanner...

Page 326: ...If your scanner or printer does not appear check the following click OK to close the screen then reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer i...

Page 327: ...reparing for Faxing Registering Recipients Sending Faxes Using Operation Panel of Printer Sending Faxes from Computer Windows Sending Faxes from Computer Mac OS Receiving Faxes Other Useful Fax Functi...

Page 328: ...ou will not be able to send or receive faxes make copies or scan originals When you are connecting the telephone whether or not you can use it depends upon your telephone line or telephone Setting Up...

Page 329: ...l during fax transmission or reception the fax image may be corrupted or a communication error may occur Such services as Caller ID etc may not operate properly on the telephone If you cannot avoid pa...

Page 330: ...cted to the jack on the printer you will need to purchase a B T adapter to connect as follows Attach the B T adapter to the modular cable connecting the external device then connect the B T adapter to...

Page 331: ...SL line select the same line type as you are subscribing to in Telephone line type Setting Telephone Line Type Connecting to an xDSL A Analog Subscriber Line B xDSL modem splitter may not be built in...

Page 332: ...g Telephone Line Type Connecting to an ISDN Line For details on ISDN Integrated Service Digital Network connection and settings refer to the manuals supplied with your terminal adapter or dial up rout...

Page 333: ...to set the Telephone line type manually in China Setting the Telephone Line Type Manually in China Note Telephone line type will not appear in countries or regions where Rotary pulse is not supported...

Page 334: ...e auto select then press the OK button 5 The current telephone line type is displayed Note If you do not need to change the telephone line type press the FAX button to return to the Fax standby screen...

Page 335: ...onnect a telephone or an answering machine to the external device jack of this printer For details on how to connect the telephone or the answering machine to the printer Basic Connection Connecting w...

Page 336: ...2 Pick up the handset 2 If the call is a voice call talk on the telephone If the call is a fax hang up the handset after the printer starts receiving the fax Note The telephone may not ring when a ca...

Page 337: ...When you have an answering machine connected to the printer select ON to switch to fax reception automatically after the answering machine answers If you select OFF the printer does not switch from te...

Page 338: ...If you have subscribed to a Distinctive Ring Pattern Detection DRPD service provided by your telephone company your telephone company will assign two or more telephone numbers with distinctive ring pa...

Page 339: ...OK button 7 The DRPD Fax ring pat screen is displayed 8 Select the ring pattern that your telephone company assigned to your fax number then 8 press the OK button Select from Normal ring Double ring S...

Page 340: ...d recipient s name is printed when sending faxes E Page number Note You can print USER S DATA LIST to confirm the sender information you have registered Summary of Reports and Lists When sending faxes...

Page 341: ...the Fax standby screen 8 Setting Daylight Saving Time Summer Time Some countries adopt the daylight saving time summer time system that shifts the clock time forward at certain periods of the year You...

Page 342: ...he cursor under the desired position use the Numeric buttons to 9 enter the time in 24 hour format when summer time starts then press the OK button Precede single digits with a zero 8 Set the date and...

Page 343: ...ttings then press the OK button 4 5 Enter the unit fax telephone number 5 1 Make sure that Add unit tel number is selected then press the OK button 1 2 Use the Numeric buttons to enter the unit fax te...

Page 344: ...Entering Numbers Letters and Symbols 7 Press the FAX button to return to the Fax standby screen 7 344...

Page 345: ...Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 Windows Registering Recipients Using Speed Dial Utility2 macOS 345...

Page 346: ...tered recipients in the group Registering Recipients in Group Dial You can register up to 20 recipients in total of individual recipients and group dials Note To change the registered information of t...

Page 347: ...ressing the Setup button 6 Select Recipient then press the OK button 6 The screen to select an ID number is displayed 7 Use the button or the Numeric buttons to select an unregistered ID number then p...

Page 348: ...ountry or region of purchase Enter directly is selected as the registration method The screen to enter the fax telephone number is displayed 1 Use the Numeric buttons to enter the fax telephone number...

Page 349: ...ration 11 Note To register another recipient s number and name select an unregistered ID number and operate in the same procedure To return to the Fax standby screen press the FAX button You can check...

Page 350: ...number in Fax settings after pressing the Setup button 6 Select Group dial then press the OK button 6 The screen to select an ID number is displayed 7 Use the button or the Numeric buttons to select a...

Page 351: ...s a member of the group dial 4 Press the Menu Wireless connect button to display the screen to select an ID number then add 4 another member Repeat this step to register the other recipient to the sam...

Page 352: ...ID number and operate in the same procedure To return to the Fax standby screen press the FAX button You can check the recipients you have registered to the group dial by printing GROUP DIAL TELEPHONE...

Page 353: ...3 Select Edit then press the OK button 3 The screen to select a registration method is displayed as well as when you register the recipient 4 Select a registration method then press the OK button 4 5...

Page 354: ...cipient s name then press the OK button 6 Note You can enter the name up to 16 characters including spaces Entering Numbers Letters and Symbols To change a group dial 1 Select Group dial then press th...

Page 355: ...after pressing the Setup button 6 Delete the registered information 6 To delete the recipient s information 1 Select Recipient then press the OK button 1 2 Use the button or the Numeric buttons to se...

Page 356: ...reports lists then press the OK button 5 6 Select Directory list then press the OK button 6 7 Select an item to print then press the OK button 7 If you selected Recipient The confirmation screen askin...

Page 357: ...it is recommended that you backup the registered data on the computer using Speed Dial Utility2 Starting Up Speed Dial Utility2 Speed Dial Utility2 Dialog box Saving Registered Telephone Directory on...

Page 358: ...do not know the administrator password contact the administrator of the printer Follow the procedure below to start up Speed Dial Utility2 1 Make sure printer is turned on 1 2 Start up Speed Dial Util...

Page 359: ...ual For printer that supports both wireless LAN connection and wired LAN connection MAC address of wired LAN connection is displayed regardless of the connection method 2 Display Printer Settings 2 Lo...

Page 360: ...button 6 Load from PC 6 Displays the telephone directory saved on the computer 7 Instructions 7 Displays this guide 8 Exit 8 Quits Speed Dial Utility2 Information registered or edited using Speed Dia...

Page 361: ...nd rejected numbers that registered on the printer to the computer 1 Start up Speed Dial Utility2 1 2 Select a printer from Printer Name list box and then click Display Printer Settings 2 3 Click Save...

Page 362: ...er Name list box and then click Display Printer Settings 2 3 Click TEL Number Registration from Setting Item List 3 The list of registered fax telephone numbers is displayed 4 Select an unoccupied cod...

Page 363: ...registering fax telephone numbers or a group dial repeat steps 4 to 6 To save the registered information on the computer 1 Click Save to PC 1 2 Enter file name on displayed screen and then click Save...

Page 364: ...peed Dial Utility2 1 2 Select a printer from Printer Name list box and then click Display Printer Settings 2 3 Click TEL Number Registration from Setting Item List 3 The list of registered fax telepho...

Page 365: ...5 Click OK 5 To continue changing fax telephone numbers or group dials repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC 1 2 Enter file name on displayed screen a...

Page 366: ...telephone numbers is displayed 4 Select a code to delete from list and then click Delete 4 Note To delete all fax telephone numbers on the list click Select All and then Delete 5 When confirmation sc...

Page 367: ...nformation is displayed 4 Select an item to change and then click Edit 4 The User Information dialog box is displayed 5 Enter new user s name on User Name and new fax telephone number in TEL Number 5...

Page 368: ...To register a rejected number 1 Select an unoccupied code from list and then click Edit 1 2 Enter fax telephone number in Rejected Number dialog box and then click OK 2 To change a rejected number 1 S...

Page 369: ...eed Dial Utility can be loaded 1 Start up Speed Dial Utility2 1 2 Select a printer from Printer Name list box and then click Display Printer Settings 2 3 Click Load from PC 3 4 Select a data of teleph...

Page 370: ...Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax Telephone Number Basic Resending Faxes Redialing Busy Number Setting Items for Sending Faxes 370...

Page 371: ...he Fax standby screen is displayed 3 Load documents on platen or in ADF Auto Document Feeder 3 Important When sending a double sided document load the document on the platen Double sided documents can...

Page 372: ...are automatically ejected If you load the document on the platen After scanning the document the confirmation screen asking you if you load the next document is displayed To send the scanned document...

Page 373: ...Do not unplug the power cord until all documents are sent If you unplug the power cord all unsent documents stored in the printer s memory are lost 373...

Page 374: ...es by Entering Fax Telephone Number Automatic Redialing You can enable or disable automatic redialing If you enable automatic redialing you can specify the maximum number of redial attempts and the le...

Page 375: ...8 Important Color transmission is available only when the recipient s fax device supports color faxing Note For manual redialing the printer memorizes up to 10 recent recipients dialed by entering th...

Page 376: ...contrast and the button increases the scan contrast 5 Select Scan resolution then press the OK button 5 6 Select the scan resolution 6 Note The asterisk on the LCD indicates the current setting Standa...

Page 377: ...7 Press the OK button 7 The LCD returns to the Fax standby screen 377...

Page 378: ...asic Creating an Address Book Fax Driver Edit or Remove a Recipient from an Address Book Fax Driver Search for a Recipient in an Address Book Fax Driver Cannot Send Faxes from Computer How to Open the...

Page 379: ...le menu 3 In Select Printer or Name in the Print dialog box select Canon XXX series FAX where 3 XXX is the model name 4 Click Print or OK 4 Print dialog box in Notepad Note Click Preferences or Proper...

Page 380: ...book For details on how to register recipients in the address book see Creating an Address Book Fax Driver If the recipient s fax telephone number is entered incorrectly or the registered fax telepho...

Page 381: ...x number as needed Example When the outside line access number is 0 and the fax number is XXX XXXX enter 0XXX XXXX 7 Click Transmit 7 When a confirmation message is displayed click OK Important If you...

Page 382: ...in the displayed dialog box 2 Note Once an individual recipient Contact is registered in the address book folder Windows Contacts as an address book file contact file it can be used in multiple appli...

Page 383: ...ote For faxing you can only specify the Contact one recipient You cannot specify a Distribution List 5 On Name and E mail tab of Properties dialog box enter First and Last 5 The recipient s name will...

Page 384: ...he outside line access number before the fax number as needed Example When the outside line access number is 0 and the fax number is XXX XXXX enter 0XXX XXXX If you upgrade from Windows XP to Windows...

Page 385: ...rom the Start menu select XXXX user name then double click AppData Roaming Canon MP5 to open the folder 4 Double click the wab file 4 The address book will be reflected in Windows Vista automatically...

Page 386: ...gistered in the address book Editing Recipients in an address book 1 Open the print settings dialog box of the fax driver 1 2 Click Address Book in the displayed dialog box 2 3 Select the recipient yo...

Page 387: ...an address book 1 Open the print settings dialog box of the fax driver 1 2 Click Address Book in the displayed dialog box 2 3 Select the recipient you want to delete from the Address Book dialog box...

Page 388: ...4 When a confirmation message is displayed click Yes 4 388...

Page 389: ...to fax with an application such as Notepad and then click 1 the Print command The command is Print on the File menu 2 In Select Printer or Name in the Print dialog box select Canon XXX series FAX wher...

Page 390: ...Select Recipient from Address Book dialog box If the entered name is found the recipient will be displayed in the contact list with its name selected While the name is selected click Set as Recipient...

Page 391: ...d all faxes stored in the machine s memory are deleted Note If the faxes stored in the machine s memory are deleted by a power failure or unplugging the power cord the list of the faxes deleted from t...

Page 392: ...support code is displayed see Support Code List for your model from Home of the Online Manual If no support code is displayed see A Message Is Displayed for your model from Home of the Online Manual...

Page 393: ...he Fax Printer Icon Windows 10 Windows 8 1 Windows 8 Windows 7 1 Select Control Panel Hardware and Sound Devices and Printers 1 2 Right click the Canon XXX series icon or Canon XXX series FAX icon and...

Page 394: ...Windows Vista 1 Select Control Panel Hardware and Sound Printers 1 2 Right click the Canon XXX series FAX icon where XXX is the model name and 2 select Properties 394...

Page 395: ...luetooth port you cannot send a fax from the computer You can use the following characters for Fax Number Character Explanation 0 9 For use in telephone and fax numbers p To place a pause between numb...

Page 396: ...Receiving Faxes Receiving Faxes Changing Paper Settings Memory Reception 396...

Page 397: ...screen Note For details on how to change the receive mode Setting Receive Mode 4 Load paper 4 Load the sheets of plain paper 5 Specify the paper settings as necessary 5 Changing Paper Settings This c...

Page 398: ...rt time allows you to specify the number of seconds until the printer switches to fax reception If you have subscribed to Duplex Ringing service in Hong Kong the telephone will ring a specified number...

Page 399: ...follows The entire message should be no longer than 15 seconds In the message tell your callers how to send a fax When the call is a voice call The telephone will ring when a call incomes Pick up the...

Page 400: ...e number of times to ring the telephone Advanced Settings of Receive Mode When the call is a voice call The telephone will ring when a call incomes When the printer does not detect the fax ring patter...

Page 401: ...For Network switch The name of this service varies depending on the country or region of purchase This setting may not be also available depending on the country or region of purchase 401...

Page 402: ...displayed on the LCD In this case load paper and press the OK button You can also press the Stop button to close the message and print the stored documents in the printer s memory later Printing Docu...

Page 403: ...ect the page size from A4 Letter or Legal Note Some of page sizes are not available depending on the country or region of purchase Media type The paper type is set to Plain paper 2 sided Select whethe...

Page 404: ...documents in Auto print settings under Fax settings Auto print settings An error has occurred on the printer If you select Print for Received documents in Auto print settings under Fax settings a rec...

Page 405: ...esume printing of the fax display the Fax standby screen by pressing the FAX button again Note The printer can store up to max 50 pages max 30 documents of faxes in the printer s memory When using ITU...

Page 406: ...Other Useful Fax Functions Document Stored in Printer s Memory 406...

Page 407: ...ettings under Fax settings You pressed the Stop button to cancel printing of a received fax Important If you unplug the power cord of the printer all faxes stored in the printer s memory are deleted F...

Page 408: ...elect a print menu then press the OK button 6 Print memory list You can print a list of the documents in the printer s memory MEMORY LIST MEMORY LIST shows the transaction number of the unsent or unpr...

Page 409: ...nted The screen to confirm whether to delete the printed document in the printer s memory is displayed If you select Yes and press the OK button the printed document in the printer s memory is deleted...

Page 410: ...screen is displayed 4 Select Memory reference then press the OK button 4 Note If no document is stored in the printer s memory No documents in memory is displayed on the LCD 5 Select a delete menu th...

Page 411: ...o delete then press the 1 OK button The confirmation screen is displayed 2 Select Yes then press the OK button 2 The specified document will be deleted from printer s memory Note To return to the Fax...

Page 412: ...ks or Lines Printout Copy Results Are Unsatisfactory What to Do When Paper Is Jammed Cannot Print Using AirPrint Installation Failed to MP Drivers Printer Driver Installation Windows Updating MP Drive...

Page 413: ...rk Windows macOS Manually Solved Network Troubles Network Key Password Unknown Cannot Remember Printer s Administrator Password Printer Cannot Be Used After Replacing Wireless Router or Changed Router...

Page 414: ...Printing Scanning from Smartphone Tablet Scanning Problems Windows Scanning Problems macOS Faxing Problems Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solv...

Page 415: ...blet to Wireless Router Switching Printer s Connection to Network or Terminal Devices Cannot Find Printer on Network Windows macOS LAN Setting Tips Changing LAN Settings Network Key Password Unknown C...

Page 416: ...ettings Network Key Password Unknown Cannot Remember Printer s Administrator Password Checking Network Information of Printer Restoring Printer s LAN Settings to Defaults Default Network Settings Swit...

Page 417: ...Network Communication Problems Cannot Find Printer on Network Windows macOS Wireless Router Problems Printer Settings Smartphone Tablet Troubles for Network 417...

Page 418: ...Cannot Find Printer on Network Windows macOS Cannot Find Printer on Network 418...

Page 419: ...ition improves redo the setup of the printer Wi Fi Connection Assistant is a powerful solution tool for network problems Step1 Check Basic Items for Network Step2 Solve Problems Using Wi Fi Connection...

Page 420: ...ore on checking the settings of the wireless router refer to the instruction manual supplied with the wireless router or contact the manufacturer If you use an encryption key specify it for the networ...

Page 421: ...om interference sources as possible Step2 Solve Problems Using Wi Fi Connection Assistant Diagnose and repair the network connections using Wi Fi Connection Assistant Download Wi Fi Connection Assista...

Page 422: ...See below Manually Solved Network Troubles 422...

Page 423: ...or details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower l...

Page 424: ...3 Shut down computer 3 After shutting down restart your computer and install the latest MP Drivers Printer Driver downloaded in step 1 424...

Page 425: ...Wireless Router Problems Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 425...

Page 426: ...etting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encrypt...

Page 427: ...Note This printer supports WPA WPA2 PSK WPA WPA2 Personal and WPA2 PSK WPA2 Personal 427...

Page 428: ...t If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with P...

Page 429: ...omputer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer...

Page 430: ...blet Troubles for Network Manually Solved Network Troubles Checking Network Information of Printer Printing Network Settings Restoring Printer s LAN Settings to Defaults Default Network Settings Conne...

Page 431: ...can be used without problems Step3 Check that Wi Fi setting of your printer is enabled When your printer has an LCD make sure the icon indicating Wi Fi is displayed Step4 Move printer and various devi...

Page 432: ...ss router you want to connect to If they are not matched check the SSID and password of the wireless router you want to connect to and then setup manually Check3 Is privacy separator SSID separator or...

Page 433: ...necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impe...

Page 434: ...wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communi...

Page 435: ...s are case sensitive Enter the password correctly Check2 Set up printer again and reconnect to Wi Fi Check3 Check DHCP on wireless router If DHCP is off set it on To check the settings of the wireless...

Page 436: ...evices that are not in use before adding them Check4 Check that printer is selected as connection for various devices e g computer smartphone tablet Select the network name SSID for Wireless Direct sp...

Page 437: ...gs Check6 Check that printer is not placed too far away from device If the distance between the printer and the device is too far wireless communication becomes poor Place the printer and the device c...

Page 438: ...on Wi Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prom...

Page 439: ...mputer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 2 3 Make sure Send only XX pings XX are numbers is selected 3 4 Enter IP a...

Page 440: ...Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 440...

Page 441: ...he printer will be deleted and printing scanning and faxing over the network will no longer be possible To use the printer over a network again after restoring printer s LAN settings to defaults refer...

Page 442: ...Problems While Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 442...

Page 443: ...may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode or to update the wireless router firmware For details contact the...

Page 444: ...ose of the wireless router Check5 Check that printer is not placed too far away from wireless router If the distance between the printer and wireless router is too far wireless communication becomes p...

Page 445: ...details refer to your device s instruction manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer display it using the operation panel...

Page 446: ...a common page across models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer s...

Page 447: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick Up or Feed the Paper No Paper Error Printout Copy Results Are Unsatisfactory 447...

Page 448: ...r and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB ca...

Page 449: ...XXX is your printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer set your printer as default printer to make the one selected by default For mac...

Page 450: ...After printing is completed select Off for Prevention of Print Data Loss Check7 If printing from your computer restart the computer Restart the computer and try printing again 450...

Page 451: ...is no orange tape left on the FINE cartridge If the orange tape remains on the FINE cartridge peel it off Then install the FINE cartridges again Push up the ink cartridge lock lever until it clicks in...

Page 452: ...ad deeply For macOS Clean the print head deeply If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print he...

Page 453: ...the print side facing DOWN and align the right and left paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading envelopes consi...

Page 454: ...2 Select Select Printer and select printer you are using from pulldown menu and select 2 OK 3 Select Custom Settings 3 4 Select the Prevent paper double feed check box 4 5 Select OK on the displayed...

Page 455: ...he combination of the paper type setting and the loaded paper The method for checking the paper and print quality settings differs depending on what you are using your printer for Copying Printing Che...

Page 456: ...uts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl Vertical Line Next to Ima...

Page 457: ...per Is Smudged Uneven Colors Streaked Colors Note This web page is a common page across models Depending on the specifications of the printer you are using some of the features described scanner copy...

Page 458: ...INE cartridges with a new one Checking Ink Status on the LCD Replacing a FINE Cartridge Check3 Is the FINE cartridge installed properly If the FINE cartridge is not installed securely ink may not be e...

Page 459: ...ows Clean the print head For macOS Clean the print head If it does not improve go to the next step Step3 Clean the print head again After cleaning the print head again print the nozzle check pattern a...

Page 460: ...with the paper for detailed information on the printable side When copying see also the sections below Check6 Is platen glass or glass of ADF dirty Clean the platen glass or the glass of ADF Cleaning...

Page 461: ...storted or print results are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print...

Page 462: ...url before loading paper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the p...

Page 463: ...n the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This...

Page 464: ...s Copying Setting Items for Copying Check6 Is platen glass or glass of ADF dirty Clean the platen glass or the glass of ADF Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Not...

Page 465: ...scratches For Windows 1 Check that printer is turned on 1 2 Open Canon IJ Printer Assistant Tool 2 Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 3 4 Drag Ink Dr...

Page 466: ...t Copy Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessar...

Page 467: ...ss print data check box and click OK Important Clear the check box once printing is complete Check2 Are you trying to print a large data file Windows If you are trying to print a large data file print...

Page 468: ...trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on...

Page 469: ...s Printout Copy Results Are Unsatisfactory Check2 Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note During borderless printing duplex prin...

Page 470: ...tion panel or the printer driver may improve the print result Check2 Perform print head alignment Aligning the Print Head Note For Windows if the problem is not resolved after performing the print hea...

Page 471: ...Scanning Problems Windows Scanning Problems 471...

Page 472: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 472...

Page 473: ...t the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network...

Page 474: ...er name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant applicatio...

Page 475: ...Faxing Problems Problems Sending Faxes Problems Receiving Faxes Cannot Print a Fax Telephone Problems Poor Quality Fax Received 475...

Page 476: ...Problems Sending Faxes Cannot Send a Fax Errors Often Occur When Send a Fax 476...

Page 477: ...your telephone company and the manufacturer of your terminal adapter If you only hear a beep when you press the Black button select Fax settings Security control Hook setting and then select Enable FA...

Page 478: ...Originals Check7 Does a printer error occur Ensure that an error message is displayed on the LCD When an error message is displayed on the LCD check the cause For messages refer to Message Is Display...

Page 479: ...ngs Note If selecting Reduce does not reduce errors select Do not reduce In addition when using an Internet telephone it is possible that errors occur more often if 4800 bps or 9600 bps is selected fo...

Page 480: ...Problems Receiving Faxes Cannot Print a Fax Cannot Print a Fax Fax received Saved in memory Appears 480...

Page 481: ...es will be stored in the printer s memory without being printed Memory Reception Printing starts automatically after replacing the FINE cartridge Document Stored in Printer s Memory You can also set t...

Page 482: ...Telephone Problems Cannot Dial Telephone Disconnects During a Call 482...

Page 483: ...tly Check that the telephone line cable is connected correctly Connecting Telephone Line Check2 Is telephone line type of printer or external device set correctly Check the telephone line type setting...

Page 484: ...evice such as an external telephone an answering device or a computer modem connected correctly Check that the telephone line cable and the telephone or a peripheral device such as an external telepho...

Page 485: ...sender to check whether the scanning area of the fax device is dirty Check4 Is ECM transmission reception enabled although the line connection is poor or is the sender s fax device compatible with ECM...

Page 486: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Wrong Language Appears in LCD 486...

Page 487: ...e sure power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the pr...

Page 488: ...en press the OK button 3 4 Use the button to select Auto power off and then press the OK button 4 5 Use the button to select OFF and then press the OK button 5 The setting to shut off the power automa...

Page 489: ...Note See below for details on how to disable the setting from ScanGear scanner driver Scanner Tab 489...

Page 490: ...er operates at the slower speed of Full Speed or Low Speed In this case the printer works properly but printing or scanning speed may slow down due to the communication speed USB Connection Not Recogn...

Page 491: ...ed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Ma...

Page 492: ...to select your language 1 Press Setup button and wait a little 1 2 Press button 2 times and press OK button 2 3 Press button 4 times and press OK button 3 4 Use button to select language for LCD and p...

Page 493: ...Installation and Download Problems Failed to MP Drivers Printer Driver Installation Windows Updating MP Drivers Printer Driver in Network Environment Windows 493...

Page 494: ...ivers Printer Driver 1 Open screen to uninstall MP Drivers Printer Driver 1 For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is...

Page 495: ...Printer Driver for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers Printer Driver according to the specifie...

Page 496: ...Errors and Messages Four Digit Alphanumeric Code Is Displayed on LCD When Error Occurred Message Is Displayed 496...

Page 497: ...yed on the printer s LCD or your computer screen Some errors may display a four digit alphanumeric code along with the error message The characters represent a support code error number For details on...

Page 498: ...isplayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Prin...

Page 499: ...is different from the paper size set in Page size in Fax paper settings Press the printer s OK button to cancel the error Check Media type and Page size in Fax paper settings and then reload the pape...

Page 500: ...ected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to...

Page 501: ...ere other than printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk Coul...

Page 502: ...to 1ZZZ 1003 1200 1203 1250 1300 1303 1304 1309 1310 1401 1403 1430 1485 15A1 15A2 1682 1684 1686 1688 168A 1702 1703 1704 1705 1712 1713 1714 1715 1890 2000 to 2ZZZ 2110 2120 2700 2801 2802 2803 2900...

Page 503: ...0 A000 to ZZZZ B20B Note For information on how to deal with paper jams see What to Do When Paper Is Jammed If the paper is not jammed the support code is not displayed and the paper is not fed normal...

Page 504: ...ed open it and check if the jammed paper is visible in the paper output slot A Removing Jammed Paper through Paper Output Slot Check2 Is the jammed paper visible in the feed slot of the front tray C R...

Page 505: ...er output cover and remove jammed paper inside the printer Removing Jammed Paper inside Printer 2 Press printer s OK button 2 The printer resumes printing Reprint the page you were printing if it was...

Page 506: ...lowly pull out the paper so as not to tear it Note If the paper cannot be pulled out or is torn open the printer s rear cover and remove jammed paper from the rear side Removing Jammed Paper from Rear...

Page 507: ...t leaves the printer 5 Open paper output tray 5 6 Pull paper output support and open output tray extension 6 7 Press printer s OK button 7 The printer resumes printing Reprint the page you were printi...

Page 508: ...received press the printer s Stop button to stop printing and then turn off the printer If you unplug the power cord all the faxes stored in the printer s memory are deleted 1 Turn off printer and unp...

Page 509: ...ght or left whichever makes it easier to remove the paper When moving the FINE cartridge holder hold the top of the FINE cartridge holder and slide it slowly to the far right or left 5 Hold jammed pap...

Page 510: ...nd remove any remaining paper Any paper left under the FINE cartridge holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces B in the printer 8 Close pape...

Page 511: ...th photos or graphics A5 paper may curl and jam as it leaves the printer 11 Open paper output tray 11 12 Pull paper output support and open output tray extension 12 13 Redo printing 13 All jobs in the...

Page 512: ...are deleted 1 Turn off printer and unplug it 1 2 Retract output tray extension and paper output support and close paper output tray front 2 cover and document tray 3 Open document cover and stand pri...

Page 513: ...ly and pull it out slowly 5 When you pull the jammed paper support the printer with your hand so that it does not fall over Note If the paper is rolled up pull it out and grasp the edges of the paper...

Page 514: ...ts original orientation 7 8 Plug printer back in and turn printer back on 8 9 Load paper 9 Loading Plain Paper Loading Photo Paper Loading Envelopes Note Make sure you are using suitable paper and loa...

Page 515: ...am as it leaves the printer 10 Open paper output tray 10 11 Pull paper output support and open output tray extension 11 12 Redo printing 12 All jobs in the print queue are canceled Redo the printing I...

Page 516: ...ading Envelopes Insert the paper until the leading edge of the paper touches the far end of the front tray and you hear a beep sound Align the paper guides of the front tray with both edges of the pap...

Page 517: ...1200 Cause Paper output cover is open What to Do Close the paper output cover and wait for a while Do not forget to close it such as after replacing FINE cartridges 517...

Page 518: ...r output cover Press the printer s OK button to resolve the error The printer ejects one blank sheet of paper and resumes printing from the next paper The printer will not reprint the page that was pr...

Page 519: ...1250 Cause Paper output tray is closed What to Do Open the paper output tray pull out the paper output support and open the output tray extension The printer resumes printing 519...

Page 520: ...If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer...

Page 521: ...ot resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one Replacing a FINE Cartridge If this still does not solve the problem contact your nearest Canon service center to...

Page 522: ...tridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press...

Page 523: ...the FINE cartridge Replacing a FINE Cartridge If the error is not resolved the printer may be damaged Contact your nearest Canon service center to request a repair Important If you unplug the power c...

Page 524: ...you want to continue printing without this function press the printer s Stop button for at least 5 seconds Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities Pl...

Page 525: ...er s Stop button for at least 5 seconds with the ink cartridge installed Then printing can continue under the ink out condition The function for detecting the remaining ink level will be disabled Repl...

Page 526: ...o Retract the output tray extension and the paper output support open the paper output cover and then remove the FINE cartridges Make sure the FINE cartridges are compatible with this printer and inst...

Page 527: ...e paper output support open the paper output cover and then make sure that shipping tape and protective material have been removed from the FINE cartridge holder If the shipping tape or protective mat...

Page 528: ...mation on the printer refer to the following Paper Settings If the paper settings specified when printing differ from the paper information for the front tray registered on the printer the following m...

Page 529: ...and the paper information registered on the printer refer to the following Paper Settings on the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer...

Page 530: ...d orientation on the platen Make sure the platen and the print head alignment sheet are not dirty Load A4 or Letter size plain paper in the front tray Check the print head condition by printing the no...

Page 531: ...print head alignment sheet on platen 1 Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer...

Page 532: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 532...

Page 533: ...cartridge holder motion is not impeded by stabilizer jammed paper etc Remove any impediment Important When clearing an impediment to FINE cartridge holder motion be careful not to touch the clear fil...

Page 534: ...Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 534...

Page 535: ...d unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the pow...

Page 536: ...your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Note In the case of warnings or errors caused by r...

Page 537: ...to Do When Paper Is Jammed Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair...

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Canon E4570, Online Manual

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