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Canon DU7-1178-000 Service Manual Download Page 81

Chapter 4  

4-4

4.3 Related Error code

4.3.1 E-mail Transmission errors

0008-4681

<E-mail transmission error message and error codes>

#713, #810, #813, #839, #841, #842, #843, #844, #845, #846 are new error codes.

T-4-1

Message

Error code Cause

Remedy

No message

#022

Address deleted or 
invalidated during 
transmission reservation.

- Retransmit deleted address.
- Check that a group address is specified as the transfer 
destination and that it contains a valid address.
- Check that a group address is specified as the transfer 
destination and whether it contains local print or fax box only.
- Check whether the specified transfer destination address has 
been deleted.

Transmission 
cancelled

#099

A user canceled the 
transmission.

- Check Address Book.  If the error insists, turn the power off 
and on.

The number of 
transmission 
standby 
documents must 
be reduced.

#702

HD full (work area)

- Wait a while then retry.
- Stop broadcast transmission with other protocols.  This 
sometimes helps to avoid this problem.

The number of 
transmission 
standby 
documents and 
BOX 
documents must 
be reduced.

#703

HD full (work area)

- Wait a while then retry.
- Delete documents from the BOX to free up HD space.

The address is 
not in the 
address list. 

#704

Address book search 
error.

- Check the address book settings.

Data size too 
big.

#705

Transmission data size 
too big.

- Reduce number of pages for transmission or lower resolution. 
- Reset user mode transmission upper limit. 

Address table 
not available. 

#706

Address book locked.

- Address book cannot be referenced as it is being used by 
remote UI. 
- Address book cannot be referenced as it is being used by other 
transmission components. 

URL sending 
error

#713

The document stored in 
Mail Box has been 
deleted before the URL 
transmission.

- Do not delete the document in Mail Box.
- Send the document again.

No connection

#752

DNS/SMTP server 
setting error (SMTP 
connection error) 

Reprogramme the user mode settings.  (domain name, E-Mail 
address, DNS, mail server)

No response

#753

Network error(Socket 
Write,Selecterror, etc.)

- Check cable and connectors.

Summary of Contents for DU7-1178-000

Page 1: ...er Kit H1 Universal Send Kit E1 Universal Send PDF Enhancement Kit C1 COPYRIGHT 2005 CANON INC CANON Multi PDL Printer Kit H1 REV 0 PRINTED IN U S A DU7 1178 000 NOVEMBER 2005 REV 0 SM Multi PDL cover qxp 11 29 2005 11 09 AM Page 1 ...

Page 2: ... need arises In the event of major changes in the contents of this manual over a long or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual companies Copyright This ma...

Page 3: ...quiring care to avoid combustion fire Indicates an item prohibiting disassembly to avoid electric shocks or problems Indicates an item requiring disconnection of the power plug from the electric outlet Indicates an item intended to provide notes assisting the understanding of the topic in question Indicates an item of reference assisting the understanding of the topic in question Provides a descri...

Page 4: ...sed to indicate Low The voltage value how ever differs from circuit to circuit In addition the asterisk as in DRMD indicates that the DRMD signal goes on when 0 In practically all cases the internal mechanisms of a microprocessor cannot be checked in the field Therefore the operations of the microprocessors used in the machines are not discussed they are explained in terms of from sensors to the i...

Page 5: ... Group 2 9 2 1 10 PS_EPS file Output 2 9 2 2 Changed Function 2 10 2 2 1 Device Settings 2 10 2 2 2 Custom Paper Size Settings Unit Millimeter Inch 2 11 2 2 3 Application Color Matching Priority 2 11 2 2 4 Objective PCL Halftones PS 2 12 2 3 New Function 2 13 2 3 1 Custom Paper Size Settings Long Paper 2 13 2 3 2 Finishing Number of Copies for Offset 2 13 2 3 3 Proof Print 2 14 2 3 4 Perfect Bindi...

Page 6: ...Chapter 1 Specifications ...

Page 7: ... Contents 1 1 Specifications 1 1 1 1 1 UFR II Printer Driver 1 1 1 1 2 UFR II FONT HANDLING 1 3 1 1 3 PS PCL Printer Driver 1 3 1 1 4 PCL FONT HANDLING 1 6 1 1 5 PS FONT HANDLING 1 6 1 1 6 Device Finishing 1 7 ...

Page 8: ...0mm Mode T 1 4 Specification UFR II Data processing 600 1200dpi Effective print main scanning 2 5mm sub scanning Top 4 5mm Bottom 2 5mm Windows 2000 Professional Server Advanced Server Windows XP Home Edition Professional Edition 32 bit Microsoft Windows XP Professional x64 Edition 64 bit Microsoft Windows Server 2003 32 bit Microsoft Windows Server 2003 x64 Edition 64 bit Mac OS X v10 2 8 V10 4 2...

Page 9: ...f as a user defined paper size Moreover the driver permits registration of multiple area specific paper sizes treating them as a separate paper group The driver UI handles them using specifications designed for LTR paper permitting the use of finisher functions which were previously offered for user defined paper sizes except the use of the middle binding function Al though it will permit all sett...

Page 10: ...en display T 1 8 Paper Type Paper Size PLAIN RECYCLED COLOR LETTERHEA D A3 B4 A4 A4R B5 B5R A5R 11x17 LGL LTR LTRR STMTR EXEC Local standard Custom paper BOND HEAVY A3 A4 A4R A5R 11x17 LGL LTR LTRR STMTR EXEC 8K 16K OHP A4 LTR LABELS A3 B4 A4 LTR Tracing Paper A3 A4 A4R 3 hole Punch A4 LTR Tab Paper A4 LTR Specifications Data processing resolution PDL 600 1200 dpi Effective print area PCL main sca...

Page 11: ...om Ma x 288 53 621 53 4 23 4 23 PostScript Printable Area mm Margin mm Main scaning Sub scaning Main scaning Sub scaning Minimum 91 00 139 00 4 50 4 50 Maximum 288 00 423 00 4 50 4 50 Long Paper Custom Mi n 91 00 424 00 4 50 4 50 Long Paper Custom Ma x 288 00 621 00 4 50 4 50 PS When Print with Upper Left to Sheet as Starting Point is checked Printable Area mm Margin mm Main scaning Sub scaning Ma...

Page 12: ... 0 267 0 K LGL 268 0 190 0 K LGLR 190 0 268 0 FLSP 216 0 330 0 OFI 216 0 317 0 E OFI 220 0 320 0 A LGL 220 0 340 0 A OFI 220 0 340 0 M OFI 216 0 341 0 G LGL 203 0 330 0 FOLIO 210 0 330 0 A FLSP 206 0 337 0 A LTR 280 0 220 0 A LTRR 220 0 280 0 8K 270 0 390 0 16K 270 0 195 0 Paper Type Paper Size PLAIN RECYCLED COLOR LETTERHEA D A3 B4 A4 A4R B5 B5R A5R 11x17 LGL LTR LTRR STMTR EXEC Local standard Cu...

Page 13: ...r Fonts unavailable 1 byte fonts such as Courier MS Sans Serif MS Serif etc GDI Vector Fonts available 1 byte fonts such as Modern Roman Script etc TrueType Fonts available 1 byte fonts such as Arial Courier New Symbol Times New Roman etc PCL6 PCL6 controls the texts if 1 Characters are enlarged or reduced 2 Characters are rotated 3 Characters are clipped NOTE GDI Vector Fonts and TrueType Fonts b...

Page 14: ...h Saddle Stitch Z Fold Position Available paper size Maximum no of sheets Finisher V1 V1L Single A3 B4 11x17 8K A4 LTR A_LTR 16K B5 G_LTR K_LGL LGL FLSP OFI E_OFI A_LGL A_OFI M_OFI FOLIO 100 sheets or O O X O Double A3 B4 11x17 8K A4 LTR A_LTR 16K B5 G_LTR K_LGL 50 sheets 1 Saddle Finisher V2 V2L Single A3 B4 11x17 8K A4 LTR A_LTR 16K B5 G_LTR K_LGL LGL FLSP OFI E_OFI A_LGL A_OFI M_OFI FOLIO 100 s...

Page 15: ...Chapter 2 Functions ...

Page 16: ...ged Function 2 10 2 2 1 Device Settings 2 10 2 2 2 Custom Paper Size Settings Unit Millimeter Inch 2 11 2 2 3 Application Color Matching Priority 2 11 2 2 4 Objective PCL Halftones PS 2 12 2 3 New Function 2 13 2 3 1 Custom Paper Size Settings Long Paper 2 13 2 3 2 Finishing Number of Copies for Offset 2 13 2 3 3 Proof Print 2 14 2 3 4 Perfect Binding 2 14 2 3 5 Use Creep Displacement Correction 2...

Page 17: ...te PC However in some cases DIAS Service needs to be installed for Local Port connection See Help Troubleshoot the acquisition of configuration information 1 WinNT4 0 OS Family All At the time of Local Port connection LPT 2 Win2k Server OS Family Except Professional At the time of Local Port connection LPT USB and Terminal Service introduction 3 WinXP Home Professional Edition ServerOS 2003 Family...

Page 18: ...System Settings Network Settings TCP IP Settings and FTP Print Settings buttons In FTP Print Settings screen only one pair of a user name and password can be entered for the user who can log in to the FTP server No settings are made for both of the fields by default F 2 1 Commands The FTP server complies with the RFC 959 File Transfer Protocol but provides only printing function Thus the server do...

Page 19: ...word is not displayed 230 User test logged in ftp bin 200 Type set to IMAGE binary ftp put c test prn 200 PORT command successful 150 Opened BINARY data connection for file transfe 226 Transfer complete ftp 15871 bytes sent in 0 00Seconds 15871000 00Kb ftp bye 221 Server closing down connection C Number of Connections and Used Ports The maximum number of concurrent connections is three If a user a...

Page 20: ...he function that a password is provided to the PDL UFR II and PCL print job and it is sent to the device Then it is rasterized on the device side saved in the image server and output by entering the password from the device s panel This function is used when dealing with the documents which you do not want other people to see such as confidential documents a Password is provided In order to conduc...

Page 21: ...ng these operations the device side does not distinguish from operations of the normal PDL job That is the password entry is required only when the job is output If you interrupt or restart the job during outputting the password setting and matching are not conducted f Automatically delete of Secured Print Jobs When Secured Print Job is continuing being suspended for a long time apparatus deletes ...

Page 22: ...Chapter 2 2 6 F 2 5 F 2 6 F 2 7 ...

Page 23: ... fit into the printable area F 2 8 F 2 9 The gutter width range changed to 0 50 mm US 0 0 to 2 0 inches UK 0 0 to 50 0 mm 2 1 6 Processing on System 0011 3461 Processing after Power Shutdown If the power is shut down during PDL data processing all the image data temporarily stored in the hard disk drive to be printed or stored in Mail Boxes are destroyed and the jobs are canceled PDL data stored i...

Page 24: ...USER PR PSESW 0 disable do not indicate 1 enable indicate default 0 F 2 10 2 1 8 Format Settings 0011 3464 A function to enable the selection of the following will be added in regard to the text used to print the result of a job and the following notations to the lead or trail edge Print Date Print User Name Print Page Number Font Style Size Color A change made to Format Settings will affect the f...

Page 25: ...PS File Output will enable printing of the EPS data as it is without conversion into PS print data In EPS page size is not described in the file so that the page range is determined with reference to the im age size The paper size will be fixed to the default paper size specified as part of print settings on the iR engine control panel _If the image is smaller than the paper size centering will ta...

Page 26: ...ress Apply Select Perfect Binder A1 and Document Insertion Unit C1 Specification If Finisher V1 V1L is checked Sddle Finisher V2 V2L is disabled and vice versa Pper Folding Unit D1 and Punch will only be enabled Finisher V1 V1L or Saddle Finisher V2 V2L is checked Trimmer will only be enabled if Saddle Finisher V2 V2L is checked Punch will only be enabled Finisher V1 V3 or Saddle Finisher V2 V2L i...

Page 27: ...y have already done it in PC When the checkbox for Application Color Matching Priority under In Quality Manual Grayscale Set tings Grayscale Settings Matching is cleared it can declare to the application software on PC that Driver handles ICM processing This notice enables to perform Image Color Matching processing as designated in printer driver UI since the process is not done to the color value...

Page 28: ...e printer Resolution Provides halftone processing giving priority to resolution This method is suitable to output a document containig mostly texgt and line drawings Grfadation Probides halftone processing giving priority to gradation This method is suitable to output a document countaing many images Objective Default Halftone Text Patterm2 Publications Patterm1 Graphics Patterm2 Photos Patterm5 D...

Page 29: ...hen Long Paper is selected 1200 dpi resolution is not selectable If 1200 dpi resolution is specified at the start of job it is processed with 600 dpi Long Paper job cannot be stored in inbox When Long Paper is selected Store is not selectable in Out put Method If users select Store it is automatically changed to Print F 2 19 2 3 2 Finishing Number of Copies for Offset 0011 3472 Finishing is done b...

Page 30: ...rfect Binder A1 Perfect Binding is a function that pastes the binding margins of pages of multi page document puts the cover on them and executes a booklet printing process You need set up 2 0 or later on Printer Properties Printer Properties Device Settings Function Device Function Setting Function Version 2 0 or later F 2 22 Following printing methods are selectable in the printer driver Additio...

Page 31: ... the front cover to be printed Back Cover print Side Set on which area of the back cover to be printed Paper Source Set from where the cover sheet is picked up Addition of Body Page Size Set the size of paper actually picked up Addition of Finishing Size Set the paper size of finished bookbinding Addition of Finishing Adjustment Set the trimming width of three sides opening edge top bottom F 2 23 ...

Page 32: ...asure against Memory full 0011 3478 When a memory full when a memory to store image data cannot be secured occurs during the PDL print ing process take a measure of either of the followings 1 Cancel the job immediately 2 Wait until the memory can be available and continue the processing When the job is canceled it results in an abnormal end of which the job history code is recorded in the history ...

Page 33: ...e sheet and that of third page is printed on the back side of the same sheet Similarly when the first page has data the second is blank and the third has data the data of first page is printed on the front side of the sheet the second page is skipped and the data of third page is printed on the back side of the same sheet Though the setting of Skip Blank Pages is conducted on the control panel of ...

Page 34: ...apter 2 2 18 2 3 8 Line Refinement 0011 3481 Line Refinement This function uses a method that 1 dot is drawn as 2 dots by the setting on the printer driver and that can prevent image losses F 2 27 F 2 28 ...

Page 35: ...2 19 2 3 9 Front Back Cover Settings 0011 3482 When Insertion Unit is to be selected in Front Back Cover Settings it is necessary that Insertion Unit is selected in Device Settings in advance F 2 29 F 2 30 F 2 31 ...

Page 36: ...Chapter 3 Installation ...

Page 37: ...Contents Contents 3 1 Checking components 3 1 3 1 1 Checking accessories 3 1 3 2 Installation procedure 3 1 3 2 1 Installation procedure 3 1 ...

Page 38: ...o protect the hard disk of the ma chine 1 Press the power switch on the control panel for 3 sec or more 2 Operate the touch panel following the instruction display for the shut down sequence so that the main power can be ready for turning off 3 Turn off the main power 4 Unplug the power cable for outlet from the wall outlet 1 BOOT ROM N TYPE 1pc 2 Driver S W CD ROM 1pc 3 Utility S W CD ROM 1pc 4 U...

Page 39: ...cover 5 Plug the power cable of host machine into the wall outlet 6 Turn on the main power switch 3 Checking the Multi PDL Printer Kit H1 1 Enter service mode 2 8 at the same time 2 Go to COPIER DISPLAY ACC STS PDL FNC1 Check the following displayed bit 111x xxxx xxxx xxxx 0 OFF 1 ON Between bit 31 and bit 16 are displayed on the screen of PDL FNC1 Check if bit 31 bit 30 or bit 29 is 1 respectivel...

Page 40: ......

Page 41: ...SERVICE MANUAL Universal Send Kit E1 COPYRIGHT 2005 CANON INC CANON Universal Send Kit E1 REV 0 PRINTED IN U S A NOVEMBER 2005 REV 0 SM Universal Send E1 cover qxp 11 29 2005 11 14 AM Page 1 ...

Page 42: ... need arises In the event of major changes in the contents of this manual over a long or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual companies Copyright This ma...

Page 43: ...quiring care to avoid combustion fire Indicates an item prohibiting disassembly to avoid electric shocks or problems Indicates an item requiring disconnection of the power plug from the electric outlet Indicates an item intended to provide notes assisting the understanding of the topic in question Indicates an item of reference assisting the understanding of the topic in question Provides a descri...

Page 44: ...sed to indicate Low The voltage value how ever differs from circuit to circuit In addition the asterisk as in DRMD indicates that the DRMD signal goes on when 0 In practically all cases the internal mechanisms of a microprocessor cannot be checked in the field Therefore the operations of the microprocessors used in the machines are not discussed they are explained in terms of from sensors to the i...

Page 45: ...ivided Data Transmission 2 13 2 1 12 E Mail Divided Transmission 2 15 2 1 13 SDL 2 15 2 2 Changed Function 2 16 2 2 1 Mailbox Storage Limitations 2 16 2 2 2 SDL and SSO Optional Functions 2 16 2 2 3 SSO multi Domain support 2 17 2 3 New Function 2 19 2 3 1 Trial Send 2 19 2 3 2 USB Deactivation 2 19 2 3 3 Long Strip Originals 2 20 Chapter 3 Installation 3 1 Installation procedure 3 1 3 1 1 Overvie...

Page 46: ...n errors 4 14 4 3 6 NCP Transmission errors 4 16 4 3 7 Box Transmission errors 4 17 4 3 8 Box Backup Restore Status 4 17 4 4 Related Service Mode 4 18 4 4 1 Related Service Modes List 4 18 4 4 2 Invalidating the License for Transfer to a Different Device Level 2 4 19 ...

Page 47: ...Chapter 1 Specifications ...

Page 48: ...Contents Contents 1 1 Specifications 1 1 1 1 1 User Mailboxes 1 1 ...

Page 49: ...Send screen PDLtoBOX saves a file on a computer as a document in a mailbox through the printing routine Output Option Save In terms of operation this means PDL processed images are saved in a mailbox COPYtoBOX saves images scanned with the Copy function as a document in a mailbox This is a new feature starting with this model COPYwithB OX saves images scanned with the Copy function as a document i...

Page 50: ...t The copied and saved image size is taken as the original size PDL documents are saved at the PDL processed image size original size Storage Record Size virtual document size after saving Auto zoom image combination booklets and other functions can be supported by specifying a record size separately from the size of the scanned original The record size can be determined automatically or selected ...

Page 51: ...Chapter 2 Functions ...

Page 52: ... Initialization of all data and settings 2 9 2 1 9 Backup of Mail Box 2 11 2 1 10 i Fax Divided Data Transmission 2 13 2 1 11 E Mail Divided Data Transmission 2 13 2 1 12 E Mail Divided Transmission 2 15 2 1 13 SDL 2 15 2 2 Changed Function 2 16 2 2 1 Mailbox Storage Limitations 2 16 2 2 2 SDL and SSO Optional Functions 2 16 2 2 3 SSO multi Domain support 2 17 2 3 New Function 2 19 2 3 1 Trial Sen...

Page 53: ...thentication is made to wait until the reception is finished and then POP authentication and SMTP transmission are performed Errors occurring while the POP server is connected are treated as transmission errors With regard to the actual programming all that is necessary is for System Settings Network Settings E Mail I Fax Authent Encryption POP Authentication bofore Sending to be set to ON Related...

Page 54: ...thm being used at that time is described In the event that there are multiple authentication algorithms multiple algorithm names are described The client selects one of the relayed authentication algorithms and then relays it on to the server Server challenge data come from the server and coded data made up from the server challenge data user name and password are returned in response for authenti...

Page 55: ...ication encod ed by the STARTTLS command can be used Outlook Express example For reference this section describes what happens to the Outlook Express settings when using an SMTP server that supports SMTP AUTH Outlook Express PLAIN authentication only 1 From the Outlook Express tools menu select Accounts In the example pop3 canon com is selected 2 From Internet Accounts select the desired account a...

Page 56: ...ed but also all of the mail transmission data Therefore the transmission speed is slower If allow SSL SMTP Semd is set to OFF or the mail server does not support the SMTP protocol s STARTTLS command the transmission packet is not encrypted STARTTLS command STARTTLS is an SMTP command that tells the server that encrypted transmission SSL TLS is about to start The command is standardized in RFC2487 ...

Page 57: ...sts are the same the password is considered as the correct one Greeting message when connecting to the server includes the time stamp so analyzing is difficult since the created message digest changes every time Different from the POP AUTH described later there is no protocol to check whether or not the server is supporting APOP from the client so the user have to decide whether or not APOP is use...

Page 58: ...ation is secured Note When SSL is not operated the authentication of PLAIN and LOGIN is not encrypted so there is no difference from the authentication of the plaintext USER PASS For this reason there is no meaning of using POP AUTH This operation gives misunderstanding that it is encrypted so operations with POP AUTH are prohibited POP AUTH reception operations Even POP AUTH is set to be used for...

Page 59: ...5 There are two types of encrypted reception methods available encrypted POP and SMTP email recep tions Encrypted POP Reception When Allow SSL POP control is turned on in Authentication Encryption Settings window and the POP server supports STLS command defined in POP3 protocol the imageRUNNER iR can communicate with encrypted packets using SSL TLS The communications slows down since not only the ...

Page 60: ...ers a warm hug of welcome S 250 STARTTLS Indicates the server supports STARTTLS S 250 DSN C STARTTLS Declares the use of SSL TLS S 220 Go ahead C starts TLS negotiation C S negotiate a TLS session C S check result of negotiation The communication packets are encrypted from now on C EHLO mail example com S 250 mail imc org touches your hand gently for a moment S 250 DSN C MAIL FROM ifax mail exampl...

Page 61: ...ata collectively However the following function was newly added The user data in the device including the hard disk can be initialized by the user s operation In order to maintain the confidential information we provide the function to erase all the user data stored in the iR device image data various logs Address Book Additional Functions settings etc collectively Limitations a Confirmation of th...

Page 62: ...confirmation dialog box F 2 3 After rebooting the device erasing all the data is executed Specification of erasing the data SRAM Select Service Mode Copier Function and Clear in order Then write whether the data are to be erased when erasing all the user data collectively Service Mode Copier Function Clear T 2 1 T 2 2 Data to be erased To be erased ERR Yes DC CON No R CON No SERVICE Yes JAM HIST Y...

Page 63: ...red in the server In this case the appropriate user account is necessary Data to be backed up The following data are backed up User Inboxes specification settings Image data of User Inboxes documents Setting information of User Inboxes documents Mail Box documents backed up using this function can be used in the same model only If the backup doc uments are used in the different model we will not g...

Page 64: ...e backup operation cannot be proceeded Execution of the backup After clicking Add Func of the remote UI select Custom Settings from the menu and click Backup When you press the Execute button the backup operation will be executed However the error occurs when either of the following folders already exists on the file path Mail Box folder which is previously backed up the data or BOX tmp folder whi...

Page 65: ...a there will be a serial number affixed to the head of Subject of each mail e g 1 5 2 5 5 5 mail data will carry message partial as MIME Content Type to indicate the use of divided transmission there will be indications of number total and division ID division ID is a character string made up of the following date of transmission time of transmission 0000 fixed character string transmission file n...

Page 66: ...ivided with reference to page breaks within the transmission data size upper limit specified in user mode transmitting it by dividing it into multiple mails If Multi Page TIFF or PDF is selected multiple pages up to the specified upper limit will be transmitted as a single Multi Page TIFF or PDF file If transmission is by collecting multiple files inside a Box the transmission will be as a single ...

Page 67: ...me ID will be removed end ing the job as an error code 848 The mails that are stored in division data reception box may be manually removed If a check mark is put for print at time of deletion an attempt for merging will be made and printing oc curs if possible This operation will be identified by error code 99 2 1 13 SDL 0011 4121 SDL Simple Device Login MEAP SMS Administrator Guide abstract SDL ...

Page 68: ...ning The memory is full appears only when storing images from scan originals or copy originals The warning The memory is full appears when the hard drive is full When this warning appears the current storage document is discarded The warning The memory is full appears only when storing images from scan originals or copy originals 2 2 2 SDL and SSO Optional Functions 0011 4131 The following log in ...

Page 69: ...ti Domain support 0011 4134 MEAP SMS Administrator Guide abstract This is a login service which can be used in an Active Directory environment network or in the machine It contains the following user authentication systems Domain Authentication Local Device Authentication Domain Authentication Local Device Authentication The three user authentication systems can be switched using a Web browser The...

Page 70: ...with SSO contact your local authorized Canon dealer To use Local Device Authentication and Department ID Management at the same time the information registered for Local Device Authentication and the user information for Department ID Management Department ID and passwords must match If you want to manage print totals and scan totals for each Department ID when using Local Device Au thentication a...

Page 71: ...t connects it with the flat type connector of iR This parameter is located under the System Settings With this parameter the USB device interface can be turned on or off the factory preset is on On normal operation Off operation stops The plug and play function is also disabled because the device does not respond to Device ID requests Changes to the on off setting take effect the next time the dev...

Page 72: ... original is loaded even if the scan size was set manually or to a custom size The scan size remains set to Auto after the long strip original is removed Long strip originals work with all components except mailboxes After selecting Long Strip load the original in a feeder Long strips cannot be scanned if placed on the platen glass Press Long Strip when scanning an original with a length greater t...

Page 73: ...Chapter 3 Installation ...

Page 74: ...Contents Contents 3 1 Installation procedure 3 1 3 1 1 Overview of the Installation Procedure 3 1 ...

Page 75: ...f the importance of the License Access Number Certificate and that it must be stored away in a safe place 3 Make the following selections user mode system control setup license control Then type in the 16 digit number and click Execute In response the license key will be registered and the appropriate func tions will be enabled Otherwise any of the following error messages will appear The number o...

Page 76: ...Chapter 4 Maintenance ...

Page 77: ...2 I Fax Transmission errors 4 7 4 3 3 I Fax Reception errors 4 10 4 3 4 SMB Transmission errors 4 12 4 3 5 FTP Transmission errors 4 14 4 3 6 NCP Transmission errors 4 16 4 3 7 Box Transmission errors 4 17 4 3 8 Box Backup Restore Status 4 17 4 4 Related Service Mode 4 18 4 4 1 Related Service Modes List 4 18 4 4 2 Invalidating the License for Transfer to a Different Device Level 2 4 19 ...

Page 78: ...is no response check the network cable connection the network board status and the network hub status If a PC can be used take the cable that is connected to the iR and connect it to the PC and try connecting to the network from the PC If connection fails it may be assumed that there is a problem on the network side With SMB transmission it is sometimes the case that transmission on the PC to the ...

Page 79: ...irst master browser that responds as the query address With a work group name specified in iR 1 Specify the work group name and search broadcast for the master browser 2 Only the master browser in the specified work group will respond 3 Set this master browser as the query address Q2 How is the computer name decided A2 The answer depends on whether you are talking about B Node Broadcast Node or H ...

Page 80: ...tch the iR settings If the registration contents of the primary DNS server do not match those of the secondary DNS server in some cases operation with the PC will be normal while operation with the iR will not This is appears to be because if the PC is not registered in the primary DNS the secondary DNS is then referenced How ever if iR is not found in the primary the search ends at that point Whe...

Page 81: ...with other protocols This sometimes helps to avoid this problem The number of transmission standby documents and BOX documents must be reduced 703 HD full work area Wait a while then retry Delete documents from the BOX to free up HD space The address is not in the address list 704 Address book search error Check the address book settings Data size too big 705 Transmission data size too big Reduce ...

Page 82: ... Password user account error when attempting POP Before SMTP transmission Check POP user name password Check POP server account No display 830 DSN error notification received The DSN error notification is sent to the transmission source by the SMTP server and the iR machine programmed for SMTP reception during an ESMTP enabled transfer path whenever the destination address and the other party s co...

Page 83: ...sing POP Before SMTP the device attempted SSL encryption communications but an error occurred in the communications and failed in POP authentication Check the settings for encrypted SSL communications in the POP server Turn Allow SSL POP option off in Additional Functions not to use SSL encryption function for communications with the POP server Turn POP Authentication before Sending option off not...

Page 84: ...nsfer destination and whether it contains local print or fax box only Check whether the specified transfer destination address has been deleted No display 099 A user canceled the transmission Send the data again The number of transmission standby documents must be reduced 702 HD full work area Wait a while then retry Stop broadcast transmission with other protocols The number of transmission stand...

Page 85: ...on SMTP protocol Check address POP server connection error 810 Cannot connect to POP server when attempting POP Before SMTP transmission Reprogramme user mode settings POP DNS server name Check POP server operation Check DNS server operation POP server address error 813 Password user account error when attempting POP Before SMTP transmission Check POP user name password Check POP server account No...

Page 86: ...top using SSL encoded transmissions SMTP authentication error 843 In SMTP authentication using GSSAPI there is a significant difference more than 5 minutes in the time set in the KDC Key DistributionCenter server and that set in the iR causing SMTP authentication using GSSAPI to fail Correct the time settings on the machine Check the time zone and summer time settings Correct the KDC server time s...

Page 87: ...P server address error POP server error password Reprogramme user mode settings password Check POP server account POP server connection error Cannot connect to POP server Reprogramme user mode settings POP DNS server name Check POP server operation Check DNS server operation Check TCP IP Incorrect IP address Reprogramme IP address and turn power OFF ON Check DHCP RARP BOOTP server operations and t...

Page 88: ... setting error DNS error Reprogramme the user mode settings domain name E Mail address DNS mail server POP server connection error 810 Timeout 1KByte 10 sec during POP data reception Check user mode POP server settings Check POP server operation Check network traffic conditions No message Error reason given on reception error report 818 File attachment is in unprintable format Contact sender and a...

Page 89: ...Have the sender reduce the number of lines in the text Message Error code Cause Remedy No message 022 Address deleted or invalidated during transmission reservation Retransmit deleted address Check that a group address is specified as the transfer destination and that it contains a valid address Check that a group address is specified as the transfer destination and whether it contains local print...

Page 90: ...vironments to operate properly Turn power OFF ON Check server 801 Error generated due to cause on server side SMB server side file capacity not sufficient In WindowsNT 2000 server password was incorrect In WindowsNT SMB common file name did not match In SMB a user exists but no write privileges SMB transmission made to write prohibited file of the same name Reset server Check server status and set...

Page 91: ... whether the specified transfer destination address has been deleted Transmission cancelled 099 995 Transmission cancelled by user Resend HD full 702 OperationstoppedbecauseHD full work area Wait a while then retry Stop broadcast transmission with other protocols This sometimes helps to avoid this problem HD full 703 OperationstoppedbecauseHD full image area Wait a while then retry Stop broadcast ...

Page 92: ...he IP address for DNS server is not set up DNS Server is not running No appropriate host name is found in the DNS server Check the DNS server Check address 804 No match for specified directory name No access privileges for that directory Check that the destination directory name is correct Set directory access privileges in the server Send to different directory with access privileges Check addres...

Page 93: ...51 Server has not booted up Network disconnected If connection cannot be made with transmission destination connection is sometimes cut mid way No Tree name entered Reset caused by internal error Processing interrupted Check transmission destination and network settings Enter Tree name Transmission jobs whose processing has stopped for some reason or other are forced to quit by assigning an intern...

Page 94: ...ments in Mail Boxes No message 712 The number of documents for a box reaches to the maximum Delete stored documents in Mail Box that contains the maximum number of documents Backup Status Messages Message Meaning Comment Ready Backup operation can be performed Default value Backing up Executing a backup Backup Complete Backup completed successfully Network Error An error occurred at the backup ser...

Page 95: ...P transmission default 25 SMTP reception port number SMTPRXP N TCP port number used by SMTP reception default 25 POP3 port number POP3N TCP port number used by POP default 110 FTP transmission port number FTPTXPN TCP port number used by FTP transmission default 25 CRAM MD5 authentication restrictions with SMTP POP AUTH authentication NS CMD5 0 Permit CRAM MD5 authentication when performing SMTP PO...

Page 96: ...lidation consists in invalidating the license in service mode and generating an invalidation certificate that proves the completion of invalidation Invalidation may take place for individual optional functions and a specific function becomes no longer available as soon as an invalidation certificate is issued The user contacts the Sales Company and provides the following the invalidation certifica...

Page 97: ...pression Memo Not all foregoing options are available in all countries and regions 2 If an option has already been installed 1 will be indicated under A If you want to invalidate it select it and type in 0 so that the indication under B will change to 0 3 Thereafter when OK is pressed the indication under A will change to 0 and at the same time an invalidation certificate will be indicated in the ...

Page 98: ...NUAL Universal Send PDF Enhancement Kit C1 COPYRIGHT 2005 CANON INC CANON Universal Send PDF Enhancement it C1 REV 0 PRINTED IN U S A NOVEMBER 2005 REV 0 SM Universal Send PDF cover qxp 11 29 2005 12 03 PM Page 1 ...

Page 99: ... need arises In the event of major changes in the contents of this manual over a long or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual companies Copyright This ma...

Page 100: ...quiring care to avoid combustion fire Indicates an item prohibiting disassembly to avoid electric shocks or problems Indicates an item requiring disconnection of the power plug from the electric outlet Indicates an item intended to provide notes assisting the understanding of the topic in question Indicates an item of reference assisting the understanding of the topic in question Provides a descri...

Page 101: ...sed to indicate Low The voltage value how ever differs from circuit to circuit In addition the asterisk as in DRMD indicates that the DRMD signal goes on when 0 In practically all cases the internal mechanisms of a microprocessor cannot be checked in the field Therefore the operations of the microprocessors used in the machines are not discussed they are explained in terms of from sensors to the i...

Page 102: ...vironment 1 5 1 3 1 Limitations PDF Encrvyption 1 5 1 3 2 Limitations Serchable 1 5 Chapter 2 Functions 2 1 Basic Function 2 1 2 1 1 Encrypted PDF 2 1 2 1 2 Searchable PDF 2 1 2 1 3 Document Orientation Auto Detection 2 2 2 1 4 Document Name OCR 2 2 Chapter 3 Installation 3 1 Installation Procedure 3 1 3 1 1 Overview of the Installation Procedure 3 1 Chapter 4 Maintenance 4 1 Related Service Mode ...

Page 103: ...Chapter 1 Specifications ...

Page 104: ...ation 1 1 1 2 Specifications 1 2 1 2 1 Memory Size and Functional Constraints USA iR C3170 C2570 1 2 1 2 2 Specifications PDF Encryption 1 3 1 2 3 Specifications Serchable 1 4 1 3 User Environment 1 5 1 3 1 Limitations PDF Encrvyption 1 5 1 3 2 Limitations Serchable 1 5 ...

Page 105: ...ption is acti vated the option information is saved as the backup in the iR imageRUNNER Parts replacement will not deactivate the feature The staff in each regional headquarters can access the administrator s pages of the LMS They can view the license number issued for each iR imageRUNNER and can reissue the license The procedures are the same as the license management system for MEAP except for t...

Page 106: ... of memory The Color Universal SEND Kit D1 and the PDF High Compression Kit A1 are each independent options and may therefore be used on their own The PDF High Compression Kit A1 can also be used in combination with a MEAP application and they must be used independently The following shows minimum memory requirements for options other than the above Model non Send Note1 FAX 1line FAX 2lines HDD en...

Page 107: ...sword set through this con trol will have a permission option Accepts up to 32 alphanumeric characters Allow Printing Sets up the permission on printing For Low 40 bit RC4 Do Not Allow Allow For High 128 bit RC4 Do Not Allow Allow Low Res Only Allow Allow Changes For Low 40 bit RC4 Do Not Allow Add Comments and Digital Signature Changes except Comment Add Page Extract Doc Changes except Page Extra...

Page 108: ...hrough OCR processing may be turned into a PDF file combined with an image This is enabled only when the file format is specified as PDF OCR and the resulting file is iden tified as being in searchable PDF Document Page Orientation Auto Identification This function is available only when searchable PDF has been selected The result of OCR processing i e the orientation of characters is used to iden...

Page 109: ...compatible with the requirements of version 1 4 if set to 128 bit RC4 If not intended for transmission in encryption PDF the PDF version will be 1 3 In a practical situation a viewer will not be able to open a PDF file encrypted to 128 bit RC4 unless it supports the applicable specifications whether or not it is designed to support encryption PDF in general EX Acrobat 4 0 supports up to 40 bit RC4...

Page 110: ...Chapter 2 Functions ...

Page 111: ...Contents Contents 2 1 Basic Function 2 1 2 1 1 Encrypted PDF 2 1 2 1 2 Searchable PDF 2 1 2 1 3 Document Orientation Auto Detection 2 2 2 1 4 Document Name OCR 2 2 ...

Page 112: ...he original images in the form of invisible text so that a search may be run for a particular segment of the data A search in a PDF file requires a PDF browser application e g Adobe Acrobat Adobe Reader Or Windows search function may be used to look for a string of characters Here again the target of transmission must be an e mail address or a file server To make use of this function PDF OCR is sp...

Page 113: ...eally there must be 50 characters or more Memo A document may not fall under the foregoing types but may still be transmitted in the wrong orientation If wrong orientation is too frequent disable the function 2 1 4 Document Name OCR 0010 4830 The file name OCR function is available when PDF OCR is selected When a PDF OCR file is sent to an e mail address or a file server a file name will be assign...

Page 114: ...Chapter 3 Installation ...

Page 115: ...Contents Contents 3 1 Installation Procedure 3 1 3 1 1 Overview of the Installation Procedure 3 1 ...

Page 116: ...the importance of the License Access Number Certificate and that it must be stored away in a safe place 3 Make the following selections user mode system control setup license control Then type in the 24 digit number and click Execute In response the license key will be registered and the appropriate func tions will be enabled Otherwise any of the following error messages will appear The number of ...

Page 117: ...Chapter 4 Maintenance ...

Page 118: ...Contents Contents 4 1 Related Service Mode 4 1 4 1 1 Invalidating the License for Transfer to a Different Device Level 2 4 1 ...

Page 119: ...y or inadvertently Invalidation Procedure Invalidation consists in invalidating the license in service mode and generating an invalidation certificate that proves the completion of invalidation Invalidation may take place for individual optional functions and a specific function becomes no longer available as soon as an invalidation certificate is issued The user contacts the Sales Company and pro...

Page 120: ...pression Memo Not all foregoing options are available in all countries and regions 2 If an option has already been installed 1 will be indicated under A If you want to invalidate it select it and type in 0 so that the indication under B will change to 0 3 Thereafter when OK is pressed the indication under A will change to 0 and at the same time an invalidation certificate will be indicated in the ...

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