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4
Practical Examples
Error Messages
When one of the following messages appears on the display
panel, an error has occurred in the scanner. Follow the
indicated procedure to resolve the error.
■
Check Imprinter
Error Code: H001
Problem:
No ink cartridge is installed in the post-
imprinter.
Solution:
Install an ink cartridge.
Error Code: H008
Problem:
No ink cartridge is installed in the pre-
imprinter. Or the pre-imprinter ink cartridge is not secured.
Solution:
Install the ink cartridge and turn the lock lever
upwards to secure the ink cartridge.
■
Cover Open
Error Code: C001
Problem:
The scanner’s upper unit is open.
Solution:
Close (lower) the upper unit. (See p. 35.)
Error Code: C009
Problem:
The imprinter cover is open.
Solution:
Close the imprinter cover. (See p. 34.)
■
Jam
Error Code: Pxxx
Problem:
Paper has jammed.
Solution:
Open the upper unit and remove the jammed
■
Dust Detected
Error Code: J050
Problem:
Dust detected on the scanning glass could not be
avoided.
Solution:
Clean the scanning glass. (See p. 37.)
■
Dust Detected (appears alternately with
normal display)
Problem:
Dust was detected and scanning proceeds.
Solution:
When scanning finishes, clean the scanning
glass.
■
Call for Service
Error Code: Exxx (excluding E021)
Problem:
Internal scanner error.
Solution:
Turn the power OFF, and restart the scanner. If
this does not solve the problem, make a note of the error
code, and contact your Canon service representative.