Canon CX-G6400 User Manual Download Page 178

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174

Chapter 6 Troubleshooting

If paper cannot be removed in step 2, remove it by turning the dial in the direction to

eject paper with pinch roller opened. After removing paper, return the pinch rollers to

their original positions.

Pinch roller

Close the upper unit, and then close the ink tank door.

Load a paper again.

（ →

P.15

）

Printing restarts.
To cancel the print job, click [Cancel Print Job] on the status monitor.

（→

P.33

）

Summary of Contents for CX-G6400

Page 1: ...CX G6400 COLOR CARD PRINTER User s Guide CANON FINETECH NISCA INC 2017 4Y1 8612 010 ...

Page 2: ...lingPrint Jobs from the Status Monitor 33 PausingPrinting 34 3 How to Use the Printer Driver Opening the Printer Driver 36 Opening the Printer Driver Setup Window from the Application Software 36 Opening the Printer Driver Setup Window from the Devices andPrinters Folder 37 Opening the Printer Properties Window 38 UsingPage Setup Features 39 Registration of Favorites 41 Selecting the Paper Size 46...

Page 3: ...Status Monitor 106 How to Start andDisplay the Status Monitor 107 Using the Status Monitor 110 5 Maintenance Cleaning the Print Head 116 Print Head Cleaning 117 Cleaning duringPrinting 118 AdjustingPrint HeadPosition 119 DetailedPrintheadPosition Adjustment 131 Checking SettingValues 138 Replacing the Ink Tank 141 Replacing the Ink Tank 141 Checking the Ink Information 147 Replacing the Maintenanc...

Page 4: ...ection Appears on the Screen 175 List of Error Messages Warning Messages 176 Error Message 176 WarningMessage 183 7 Appendix Moving the Printer 186 Shipping the Printer 190 UninstallPrinter Driver 194 About Network Utility 197 Starting the Network Utility 197 Configuring the Network 198 ConfiguringNetwork Using the Network Utility 208 Specifications 211 Index 213 ...

Page 5: ...rification of an operation or contains additional explanations for a procedure Reading these notes is highly recommended Indicates an operation that must not be performed Read these items carefully and make sure not to perform the described operations Sample Screens The sample CX 6400 printer driver screens displayed in this manual were created with Windows 10 Trademarks Canon and the Canon logo a...

Page 6: ... omissions or mistakes in this manual We can accept no responsibility for loss or damages resulting from the use of this printer or its software please accept this before you use the printer Legal Notice Legal Limitations on the Usage of Your Product and the Use of Images It is illegal to reproduce currency bills negotiable securities and other documents prohibited by law Reproduction of such item...

Page 7: ...inter This section describes how to prepare the printer and procedures you should know before you use the printer Printer Part Names and Functions 4 Connecting the Printer and Computer 10 Turning on off Printer 13 Loading Paper 15 ...

Page 8: ...ot be fed properly switch the lever position 2 USB port P 11 8 Ink tank door Connect a USB cable here to connect to the computer Open this door when replacing ink tanks or opening the upper unit 3 LAN port P 12 9 Upper unit Connect a LAN cable here to connect to the computer Open this unit when loading paper or removing the paper jammed in the paper feed path or cleaning inside of the machine Hold...

Page 9: ...s required when you ask for customer support or repair of the printer Receives printed paper output from the printer 5 Thick paper transport lever P 25 Pull out this lever to use the special heavy paper and thick plastic card 2 Paper delivery slot Printed paper is delivered through this slot 3 Maintenance cartridge door P 148 Open this door when replacing the maintenance cartridge ...

Page 10: ...g the Printer Inside the Printer 2 1 3 1 Transport area 3 Ink tank cover P 141 Transports paper Clean paper dust and ink stains here P 154 Open this door when replacing the ink tank 2 Upper unit open lever Open the Upper unit ...

Page 11: ...The printer is processing or operating printing cleaning etc Off Instructions and print data cannot be received from the computer offline mode or Sleep mode 2 Pause key Pressing this key suspends printing Pressing this key restarts printing 3 Power key lamp Press this key to turn on off the printer This lamp lights up or blinks depending on the power supply status On The printer is powered Blink T...

Page 12: ...mains a small or no maintenance cartridge space to collect ink Lit The maintenance cartridge has no free space or it is faulty Blink The maintenance cartridge has a small free space Off The maintenance cartridge has a sufficient free space Important Opening the ink tank door or maintenance cartridge door during printing will cause an error and suspends printing Do not open the ink tank door or mai...

Page 13: ...tically switches to sleep mode to save power when a certain amount of time elapses without receiving a print job or operating printer controls Power lamp is blinking and the Status lamp stays lit When print data is received the printer is automatically placed in the online status to start printing Status of the printer Receive data Power lamp Status lamp Online Printable Lighting Lighting Sleep Pr...

Page 14: ...r is being booted before the desktop appears When the printer is printing When the printer driver is being installed When disconnecting the USB cable with the computer or printer powered be sure to remove the USB plug on the computer side USB hub side in advance When reconnecting the USB cable wait for at least 5 seconds after disconnecting it If you connect the USB cable too early the printer may...

Page 15: ...ting with USB Cable 1 Connect the USB cable to the printer and then to the computer Note The printer driver must be installed before connecting the USB cable For instructions on how to install the printer driver refer to the Getting Started Guide ...

Page 16: ...e network LAN using a LAN cable Note Use a Category 5e or better twisted pair Ethernet cable Connection to a corporate LAN must be made by a network administrator For instructions on how to install the printer driver and how to connect a printer to a network refer to the Getting Started Guide ...

Page 17: ...he printer 1 Press the Power key Printhead cleaning is performed and the printer becomes ready for printing When the printer is in the online mode the status lamp stays lit TRAY Note When the printer is in the sleep mode press the power key to return the printer to online mode Printer will also wake up from the sleep mode automatically as soon as it starts receiving a print job ...

Page 18: ...g to sleep mode the printer is automatically turned off P 92 Important When unplugging the power cord after turning off the printer make sure the power lamp is off Make sure the power lamp is off before removing the power plug Removing the power plug while the power lamp is lit or blinking could result in a dry print head and paper jams and poor quality prints If the printer will not be used for a...

Page 19: ... of loading paper is described below 1 Make sure the power lamp is on If the power lamp does not stay lit or it is not blinking press the power key 2 While raising the side guide lever move the side guide fully to the front side 1 2 ...

Page 20: ...own on all four corners and edges of the envelopes to flatten them 2 As shown in the figure flip through the four sides of the paper to separate the sheets Note Flip through the four sides of the paper thoroughly to remove paper dust Loading the paper after flipping through it might prevent multiple sheets from being fed at once ...

Page 21: ... is curled upward can cause paper jams or printing surface rubbing If the paper is curled bend in the direction opposite to the curl in order to flatten it For plastic card 1 Flip through the two short sides of the card to separate the cards Note When flipping through the card do not touch the printing surface with your fingers Flip through the two short sides of the card thoroughly If you have di...

Page 22: ...ard Fig 1 fix the curl so that the card is flat Fig 1 printing surface If the paper is curled downward Fig 2 flatten the paper so that the curl does not exceed 0 5 mm Fig 2 printing surface 0 0 5 mm Paper that is curled upward can cause paper jams or printing surface rubbing If the paper is curled bend in the direction opposite to the curl in order to flatten it ...

Page 23: ...y of the feeder lift tray is as follows Business card Thickness 0 245 mm 9 64 mil or less 500 sheets Postcard Thickness 0 245 mm 9 64 mil or less 500 sheets Special heavy paper Thickness 0 76 mm 29 92 mil 100 sheets Plastic card 100 sheets Envelope 100 sheets Check that the height of the paper stack does not exceed the load limit mark If a paper feed error occurs reduce the number of sheets loaded...

Page 24: ...20 Chapter 1 Before Using the Printer When using business card card or plastic card Load the paper in the feeder lift tray as shown in the figure Direction of paper feed ...

Page 25: ...21 Loading Paper When using postcard 1 Pull out the auxiliary tray of the feeder lift tray 2 Load the paper in the feeder lift tray as shown in the figure Direction of paper feed ...

Page 26: ...l out the auxiliary tray and open the folded tray 2 Load the envelopes with the flap closed and with the front facing up as shown in the figure Direction of paper feed Important Do not print on the back of the envelope A printing failure or other problems may result ...

Page 27: ...ading Paper 5 While raising the side guide lever slowly move the side guide until it stops against paper 1 2 Important Do not press the side guide against the paper stack too strongly A paper jam can result ...

Page 28: ... Wait until it stops rising Caution Do not touch the feeder lift tray while it is in operation In addition do not insert your finger or any object under the tray An injury or failure can result TRAY Important Do not operate the side guide after the feeder lift tray has risen It may cause a paper jam ...

Page 29: ...er form of the paper When using special heavy paper or thick plastic card Pull out the thick paper transport lever in the paper delivery slot Important When paper form other than special heavy paper or thick plastic card If the thick paper transport lever has been pulled push it ...

Page 30: ...the printer driver setting To print on both sides print the side with less pictures and characters e g front side first If an image with a lot of pictures and characters is printed paper may not be neatly stacked onto the auto stacker To prevent paper jams it is recommended that printed paper is removed frequently It is normal for some noise to occur during paper feeding when printing on plastic c...

Page 31: ...the printer will not be used for a long period of time remove paper from the printer to prevent it from discoloring and curling Put the removed paper in the supplied plastic bag or box and store it in a place which is not exposed to high temperature high humidity or direct sunlight It is recommended that unpacked paper be used up first Do not print outside the printable area of the dedicated paper...

Page 32: ...t in Printing Preferences dialog box of the printer driver Direction of paper feed Auto stacker Feeder lift tray Landscape Portrait Printing results Paper orientation Business card Card Plastic card Postcard Envelope A A A A A A Top view Note The set print orientation is shown in the preview window on Page Setup tab P 39 Some types of application software determines the print orientation on its ow...

Page 33: ...Chapter 2 How to Print The section describes how to basic printing procedure Making Prints 30 Canceling Printing 33 ...

Page 34: ...crosoft Windows Power Saver or Power Option settings will prevent the computer from entering a sleep state Follow the procedure below to open the Windows Power Saver or Power Option settings Windows 10 Selecting Control Panel Control Panel Power Options For Windows 8 1 Windows 7 Selecting Control Panel Hardware and Sound Power Options Refer to Microsoft Windows product documentation for instructio...

Page 35: ...ct paper type to ensure optimal print quality P 55 If the paper size you want to select is not found in the list use the Customize feature to create a custom paper size P 48 See How to Use the Printer Driver to modify print settings to suit specific purposes P 35 5 Click OK ...

Page 36: ...er size could cause ink to be ejected into the transport area If this occurs clean the transport area P 154 If the application software and printer driver have the same setting options such as Paper Size Orientation and Copies the settings made by the application software may be given priority The print settings made by the application software are used only by this application software To make pr...

Page 37: ...ocess in the computer Note If the Status Monitor is not displayed check the following items Click the Status Monitor icon if it is minimized in the Status bar or Status Tray Confirm that the auto start function for the Status Monitor is not disabled P 108 To start the status monitor click Start Status Monitor in the Utility tab P 106 Besides the status monitor you can cancel printing from the Prin...

Page 38: ... to Print Pausing Printing To stop printing temporarily press the Pause key on the operation panel Press the Pause key again to resume printing TRAY PAUSE Note Printing can be paused to perform printhead cleaning P 118 ...

Page 39: ...describes the function of the each item in the printer driver dialog box Opening the Printer Driver 36 Using Page Setup Features 39 Using Print Quality Features 62 Using the Overlay Settings Feature 75 Using Advanced Settings 84 Using Utility Features 87 ...

Page 40: ...ments Opening the Properties window P 38 Display the Utility tab to perform printer maintenance or change printer settings OpeningthePrinterDriverSetupWindowfromtheApplicationSoftware Note The procedure may be different depending on the application software you use For more details refer to the Instruction Manual that comes with your application software 1 Select Print from the Files menu or toolb...

Page 41: ...ktop charms select Settings Control Panel Hardware and Sound Devices and Printers Windows 7 Select the Start menu Devices and Printers 2 Right click on the Printer icon and then select the Printing Preferences The printer driver setup window appears Important The settings that can be configured on the Utility tab of the printer properties window are different from those that can be configured on t...

Page 42: ...click on the Printer icon and then select the Printer Properties The printer properties window appears Important Some Windows functions and print settings are displayed in the printer properties window Print settings are located in the General tab and the Utility tab of the printer properties window Refer to Windows product documentarian for information related to Windows functions The settings th...

Page 43: ...ow 1 2 3 4 5 6 7 8 9 11 12 13 10 1 Paper Size Preview The current paper size is displayed in a preview 2 Print Orientation Preview Paper orientation for printing is displayed in a preview 3 Favorites P 41 Register commonly used print settings 4 Register Delete Register or delete Favorites 5 Paper Size P 46 Set a paper size 6 Custom Paper Size P 48 Set an optional paper size ...

Page 44: ...ettings 12 Version Information P 61 Displays the printer driver version and copyright information 13 Defaults Reset the Page Setup tab to its defaults Important Keep the following points in mind when running Obtain Printer Information Close the Status Monitor if it is running If this function is run on a shared printer make sure the Status Monitor has not been launched on the client when working o...

Page 45: ...e printer driver is displayed from the application software it is not possible to register or delete settings in from Favorites To do so display the Settings screen of the printer driver from the Devices and Printers folder of Windows 1 Open the printer driver setup window from the Devices and Printers folder P 37 2 On the Page Setup tab Color tab Overlay Settings tab and Advanced Settings tab con...

Page 46: ...Use the Printer Driver 4 Click Register Delete The Register Delete Favorites dialog box appears 5 Enter a desired name in the Setting File Name entry box and then confirm the Setting Contents A confirmation message appears ...

Page 47: ... Setup Features Note Entry in the Setting File Name entry box is mandatory Up to 16 characters can be entered Spaces and tabs are not allowed 6 Click Yes The print settings are registered in the Favorites 7 Click OK ...

Page 48: ...orite To delete a registered favorite select if from the Registered Settings List and then click Delete Confirming a Registered Favorite Settings Clicking Check Settings on the Page Setup tab allows you to confirm the print settings registered in Favorites Clicking Copy in the dialog box allows you to copy the print settings to the clipboard of the OS To read the copied print settings paste them t...

Page 49: ...elected orientation Off Color Resolution Input resolution 1200dpi Half tone Process Error Diffusion Color Correction Driver Correction Monochrome Print Off Print the gradation smoothly Off Sharpness 0 None Color Balance Bk C M Y All 0 Brightness Normal Density 0 Contrast 0 Overlay Settings Overlay Off Print Mode Preview Comment Print the overlay with simple setting Advanced Settings Print Order As...

Page 50: ...er size can be identified in a preview Standard card paper In addition to the three selections for standard paper sizes you can also register twelve custom paper sizes Paper Size Paper Form Paper Size W L mm Margins mm Top Bottom Left Right Business Card 91 0 x 55 0mm Paper 91 0 55 0 1 5 1 5 2 0 2 0 Business Card US 89 0 x 51 0mm Paper 89 0 51 0 1 5 1 5 2 0 2 0 ...

Page 51: ...1 5 2 0 2 0 Card CR80 Plastic 85 6x54 0mm Plastic card thick 85 6 54 0 1 5 1 5 2 0 2 0 Card 3 5x5 5inch Plastic card thick 88 9 139 7 1 5 1 5 2 0 2 0 Postcard 100 0 148 0 mm Paper 100 0 148 0 1 5 1 5 2 0 2 0 Envelope C6 114 0 162 0mm Envelope 114 0 162 0 1 5 1 5 2 0 4 2 Left margin Top margin Bottom margin Right margin Direction of paper feed Printable area ...

Page 52: ...ins mm Top Bottom Left Right Customize Paper 91 0 55 0 1 5 1 5 2 0 2 0 Setting a Custom Paper Size If the desired paper size is not found in the Paper Size set a new paper size in the Custom Paper Size Settings This setting is effective for all documents Registering this setting as a custom paper size allows can be registered to select it from the Paper Size pulldown menu Up to 50 different paper ...

Page 53: ...49 Using Page Setup Features 2 Click Custom Paper Size on the Page Setup tab The Custom Paper Size Settings dialog box opens 3 Select a basic paper size from the Paper sizes list ...

Page 54: ...m 8 27 mil 10 6 mil Thick paper Paper of thickness 0 30 mm 0 35mm 11 8 mil 13 8mil Envelope Paper of thickness 0 24 mm 9 44 mil Maximum seal area thickness 0 48 mm 18 8 mil Card 20 30mil Paper of thickness 0 76mm 29 9 mil Plastic card thick Plastic card of thickness about 0 7mm 27 5 mil Plastic card thin Plastic card of thickness about 0 4 mm 15 7 mil 5 Enter the paper size and margin Top Bottom L...

Page 55: ...51 Using Page Setup Features 6 Click Register A confirmation message appears 7 Click Yes 8 Click OK ...

Page 56: ...00 mm 1 93 inch 11 81 inch Paper Width 85 0 mm 120 0mm 3 35 inch 4 72 inch Direction of paper feed Paper Thick paper Card 20 30mil Paper Length 49 0 mm 150 mm 1 93 inch 5 91inch Paper Width 85 0 mm 120 0 mm 3 35 inch 4 72 inch Plastic card thick Plastic card thin Paper Length 73 0 mm 270 mm 2 87 inch 10 63 inch Paper Width 85 0 mm 120 0 mm 3 35 inch 4 72 inch Envelope Left margin Top margin Bottom...

Page 57: ...r Width 111 8 4 40 2 0 0 08 Paper Width 3 0 12 Left margin 111 8 4 40 Paper Width 120 4 72 Paper Width 109 8 4 32 Plastic card thick Plastic card thin Minimum Maximum Paper Width mm inch 85 0 3 35 120 0 4 72 Paper Length mm inch 49 0 1 93 150 0 5 91 Top margin mm inch 1 5 0 06 Paper Width 3 0 12 Bottom margin Bottom margin mm inch 1 5 0 06 Paper Width 3 0 12 Top margin Left margin mm inch 2 0 0 08...

Page 58: ... 3 0 12 Bottom margin Bottom margin mm inch 1 5 0 06 Paper Width 3 0 12 Top margin Left margin mm inch 2 0 0 08 Paper Width 3 0 12 Right margin Right margin mm inch Paper Width 111 8 4 40 2 0 0 08 Paper Width 3 0 12 Left margin 111 8 4 40 Paper Width 120 4 72 Paper Width 109 8 4 32 Important Do not print outside the printable area of the selected paper Do not print on the back of envelopes ...

Page 59: ...sy paper to print Inkjet postcard Choose when you select Inkjet postcard to print Envelope Choose when you select envelope to print Plastic Card Choose when you select plastic card to print Note Select the correct paper type in order to receive optimal print quality When a paper type associated with Profile the start character is is selected can not be adjusted the Color Correction Print the grada...

Page 60: ... print under Orientation The results of printing of the following kind of document are assumed in the descriptions of the settings that follow Portrait Select this option to print the document rotated 90 degrees to the right in relation to the direction of paper feeding Direction of paper feed ...

Page 61: ...lly in relation to the direction of paper feeding Direction of paper feed 180 degree Rotation Check this check box to print a document set for Portrait or Landscape rotated 180 degrees Portrait rotated 180 degrees Direction of paper feed Landscape rotated 180 degrees Direction of paper feed ...

Page 62: ... selected orientation check box so that proper printing takes place according to the Orientation setting of the printer driver Document Print result Landscape Portrait Note Specify this setting when proper printing is not possible from the application software Normally you do not have to specify this setting Even if Print with the selected orientation is specified proper printing may not be possib...

Page 63: ...document is in the Landscape Select Portrait from the Orientation of the printer driver Document Orientation of the printer driver Landscape Portrait When printing a document is in the Portrait Select Landscape from the Orientation of the printer driver Document Orientation of the printer driver Portrait Landscape 3 Click OK ...

Page 64: ...ng the Setting Contents Click Check Settings to confirm the current paper settings ジ Note On the displayed screen clicking Copy allows you to copy the settings To read the copied settings paste them to the page of application software such as Notepad ...

Page 65: ... connected Important Keep the following points in mind when running Obtain Printer Information Close the Status Monitor if it is running If this function is run on a shared printer make sure the Status Monitor has not been launched on the client when working on a server or has not been launched on the server when working on the client The process may not be completed correctly if the Status Monito...

Page 66: ...s Preview of the image to be printed with the current color settings 3 Resolution P 63 Select the resolution 4 Half tone P 65 Select a half toning method 5 Color Correction P 66 Select the color correction method 6 Detailed Settings Clicking this button displays the Detailed Settings dialog box Use this dialog box to adjust advanced color settings Color Balance P 67 Brightness P 69 Density P 70 Co...

Page 67: ...rome Print P 67 Select this check box to make black and white prints 8 Defaults Reset the Color window to its defaults Note The settings configured on the Detailed Settings dialog box do not change even if you click Defaults in the Color tab ...

Page 68: ...data after processing it for a resolution of 1200 1200 dpi Longer print times but higher print quality occurs when printing with the Input Resolution 1200 dpi setting Input resolution 600dpi Prints data after processing it for a resolution of 600 600 dpi Faster print times but lower print quality occurs when printing with the Input Resolution 600 dpi setting ...

Page 69: ...t pattern or half tone can be adjusted to control print quality Dither This method is suitable for printing of graphics requiring clear borders between colors Error Diffusion This method is suitable for printing of photos and graphics requiring subtle gradation ...

Page 70: ...t to be printed Driver Correction The optimum color adjustment is made for this printer Disable Image processing is performed at the highest speed without color correction Select this method to give priority to the printing speed Note Color correction can not be selected when a paper type associated with Profile the start character is is selected ...

Page 71: ...ite prints are made only black ink is used To print in black and white click the Monochrome Print check box Adjusting the Color Balance You can adjust the color balance for printed colors cyan magenta yellow and black if you are dissatisfied with the color tone of the printout 1 Click the Detailed Settings in the Color tab P 62 ...

Page 72: ...rker Note Color balance values can be directly entered into the entry box located to the left of the slider bars Alternatively clicking the arrows on both sides of the slidebar can decrease or increase the setting by 1 Click Defaults to return the printer to the default settings in the Detailed Settings dialog box The print image with selected color corrections is displayed in the Print Image Afte...

Page 73: ...etailed Settings in the Color tab P 62 2 Selecting from the Brightness pull down menu and then click OK Select one from the Brighter Normal and Darker Brighter Print with a brighter appearance Select this setting when you feel that the result is too dark Normal Print at normal brightness Use this setting at first and change the Brighter and Darker adjustments if needed Darker Print with a darker a...

Page 74: ...able Brightness can not be selected when a paper type associated with Profile the start character is is selected Adjusting the Density The overall density of the printout can be adjusted if you are dissatisfied with the results 1 Click the Detailed Settings in the Color tab P 62 2 Adjust the density by moving the slider and then click OK The center of the slidebar is the default position 0 The sli...

Page 75: ...in the Print Image After Changing Settings section of the window Density can not be adjusted when the Monochrome Print check box is selected Adjusting the Contrast An overall contrast adjustment can be made if you would like to better distinguish the light and dark areas of the printout 1 Click the Detailed Settings in the Color tab P 62 2 Adjust the contrast by moving the slider and then click OK...

Page 76: ...s or increases the setting by 1 Click Defaults to return the printer to the default settings in the Detailed Settings dialog box The print image with selected color corrections is displayed in the Print Image After Changing Settings section of the window Contrast can not be adjusted when the Monochrome Print check box is selected Print the Gradation Smoothly Use the Print the gradation smoothly fe...

Page 77: ...dation smoothly can not be selected when the Monochrome Print check box is selected Print the gradation smoothly can not be selected when Color Correction is set to Disable Print the gradation smoothly can not be selected when a paper type associated with Profile the start character is is selected Setting the Sharpness You can improve contours edge definition and reduce blurriness in an image by a...

Page 78: ...arpness select one of 1 Small 2 Medium and 3 Large The more the number the more the contour enhancement effect 2 Medium 3 Large Note Click Defaults to return the printer to the default settings in the Detailed Settings dialog box The print image with selected color corrections is displayed in the Print Image After Changing Settings section of the window ...

Page 79: ...ion from the variable data Data using a template containing a lot of images can be printed without transferring large capacity image data to the printer many times allowing the data to be printed speedily Overlay printing process Step1 Print fixed data image template etc to the printer to create a form file P 76 Print Create A form ﬁle ofe will be created in the speciﬁed folder Fixed data image te...

Page 80: ...o create a form file 1 Open the data to be created as a form file using the application software used to create the data 2 Display the printer driver setup window from the application software P 36 3 Click the Overlay Settings tab and then check the Overlay check box 4 Select Print the form to the file and then click Reference ...

Page 81: ...nd then click Save 6 Enter a comment Optional and then click OK Can be entered up to 31 characters 7 Click Print in the Print dialog box The form file ofe is stored at the specified storage location Note Even when two or more pages of print data are created as form files they are stored as one file ...

Page 82: ...older that can be referenced by both the server and client The file name to be entered in the File Name storage location of form file ofe entry box must be a path name e g PC Commom FormFolder file ofe that can be referenced by both the server and client over the network Note Clicking How to Overlay printing in the Overlay Settings tab will display the help screen showing the Overlay printing meth...

Page 83: ...t overlay printing with a form file 1 Open the data to be used as print data using the application software used to create the data 2 Display the printer driver setup window from the application software P 36 3 Click the Overlay Settings tab and then check the Overlay check box ...

Page 84: ...Use the Printer Driver 4 Select the Overlay Printing and then click Reference You can directly enter the file path name in the File Name entry box 5 Specify a form file and click Open Select the file with an extension ofe ...

Page 85: ...e Preview panes To see the preview check the Preview check box Some form files may not show its information in the Form File Information and the Preview panes 7 Select the method of combining the document and form data To carry out overlay printing with simple settings check the Print the overlay with simple setting check box ...

Page 86: ...y with simple setting check box is not checked However since both the form file and document are printed in the portions where they overlap colors of the form file and documents are mixed there When normal overlay printing is performed Print the overlay with simple setting check box is not checked neither the form file nor document is printed in the portions where they overlap Accordingly the docu...

Page 87: ...made for the document If any setting is different between them overlay printing cannot be performed Print settings Paper form paper size length width margins and print quality If the version of the printer driver used to create the form file is different from the version of the printer driver used for printing you may not be able to carry out overlay printing In such a case create the form file us...

Page 88: ...tings tab of the Printing Preferences Window 1 2 3 4 1 Paper Size Preview The currently set paper size is displayed in a preview 2 Print Order P 85 Specify the order of printing 3 Paper feed interval P 86 Set the paper feed interval 4 Defaults Reset the Advanced Settings tab to its defaults ...

Page 89: ... advanced printing features check box is not checked in the Advanced tab displayed in the printer properties window Selecting Print Order Decide on whether to start printing from the first or last page To print from the first page afterwards select Ascend to print from the last page upward select Descend ...

Page 90: ...would be stained due to the next sheet being ejected before the printed surface of the current sheet dries completely Note Adjust the paper feed interval by moving the sliders Default setting is 0 sec Three scale marks representing 0 sec 0 5 sec 1 0 sec 1 5 sec 2 0 sec 2 5 sec and 3 sec are arranged from right When performing high density printing on glossy paper increase the paper feed interval ...

Page 91: ...head 2 Medium Cleaning P 116 Performs cleaning somewhat stronger than Light Cleaning 3 Strong Cleaning P 116 Performs cleaning somewhat stronger than Medium Cleaning 4 Print Head Position Adjustment P 119 Adjusts the Printhead positions 5 Output Setting Value P 138 Prints the current settings of the printer 6 Sleep P 90 Switches the printer to the sleep mode 7 Sleep Timer Setting P 92 Sets the int...

Page 92: ...e glossy paper for further details 11 Moving The Printer P 186 Prepares for relocating the printer on the same floor or to another floor in the same building 12 Shipping The Printer P 190 Prepares for long haul transport as on truck or aboard aircraft 13 Add Custom Paper Type P 99 Allows the user to adjust ink jetting amounts and register them along with the paper type of new paper Items displayed...

Page 93: ...rative privileges over this printer attempts to configure settings the following message appears If this message appears contact the administrator of the computer and proceed with operation following the procedure below 1 Select as described below Windows 10 Right click on start and then select Control Panel Hardware and Sound Devices and printers Windows 8 1 From the Desktop charms select Setting...

Page 94: ...sleep mode automatically when it has been left idle for a certain period of time under normal conditions of operation Note By default the sleep timer is set to 4 minutes The printer is automatically switched back from the sleep state to the online state in the following cases When the Power key is pressed When print data is received When cleaning etc is performed 1 Make sure the printer is in the ...

Page 95: ...91 Using Utility Features 3 Click the Utility tab and click Sleep A confirmation message appears 4 Click Yes The power lamp blinks slowly and the printer is switched to the sleep state ...

Page 96: ...ive privileges proceeds with configuration of settings a message You do not have rights to printer management Please contact your system administrator appears For more details see Administrative privileges required for certain features P 89 Note By default the sleep timer is set to 4 minutes and the off timer 240 minutes For the off timer set how much time must elapse after switching to sleep mode...

Page 97: ...y Features 3 Click the Utility tab and click Sleep Timer Setting The Sleep Timer Setting dialog box appears 4 Enter the setting time of the sleep timer The time can be set in minutes within the range from 1 to 60 min ...

Page 98: ...5 Enter the setting time of the off timer The time can be set in minutes within the range from 1 to 720 min If the off timer is not necessary uncheck the Enable off timer setting check box 6 Click Send A confirmation message appears 7 Click Yes ...

Page 99: ...r to Low Temperature Print Mode When the printer is used at a temperature of less than 13 the amount of ink pre fire on the paper is increased for printing Therefore when used in a location where the room temperature easily fluctuates the mode automatically switches according to room temperature when printing resulting in uneven print quality Use this mode when you want to keep printing quality un...

Page 100: ... printing is in progress or an error has occurred you cannot change any special setting Administrative privileges over this printer are required to configure settings of this printer If a user without administrative privileges proceeds with configuration of settings a message You do not have rights to printer management Please contact your system administrator appears For more details see Administ...

Page 101: ...ded Note When the computer cannot communicate with the printer offline status the special settings that the computer received in the last communication when the printer was in the online status are displayed 4 Click Send A confirmation message appears ...

Page 102: ...98 Chapter 3 How to Use the Printer Driver 5 Click Yes The changed special settings are sent to the printer 6 Click Close ...

Page 103: ...nvelope and Plastic Card Administrative privileges over this printer are required to configure settings of this printer If a user without administrative privileges proceeds with configuration of settings a message You do not have rights to printer management Please contact your system administrator appears For more details see Administrative privileges required for certain features P 89 When incre...

Page 104: ...100 Chapter 3 How to Use the Printer Driver 1 Display the properties window of the printer P 38 2 Click the Utility tab and click Add Custom Paper Type The Add Custom Paper Type dialog box appears ...

Page 105: ...e name of new paper Can be entered up to 31 characters cannot be used as the start character of the paper type name Set ink jetting amount Set ink jetting amounts for respective colors Moving the slider to the left decreases the ink jetting amount and moving the slider to the right increases the ink jetting amount Determine the ink jetting amounts optimum for the selected type of paper after condu...

Page 106: ...ation message appears 6 Click Yes Note When registering a new media type specifying to increase ink jetting amount a confirmation message such as the following will be displayed Confirm the message and then click Yes The paper types are registered in the Paper Type Names ...

Page 107: ...103 Using Utility Features 7 Click Close Note Deleting a paper type To delete a registered paper type select if from the Paper Type Names and then click Delete ...

Page 108: ...104 Chapter 3 How to Use the Printer Driver ...

Page 109: ...Chapter 4 How to Use the Status Monitor The status monitor allows you to check the current status of the printer Displaying the Status Monitor 106 Using the Status Monitor 110 ...

Page 110: ... the Status Monitor will start automatically every time a print job begins You can also start the Status Monitor as soon as Windows starts up by selecting the specific function in the menu You can store the Status Monitor normally in the taskbar or the task tray and display it only if an error occurs 1 Open the printer driver setup window P 36 2 Click the Utility tab and click Start Status Monitor...

Page 111: ... Monitor can be set Start Options Use either method described below to set the start method Start During Printing The Status Monitor automatically starts and displays when a print job starts The Status Monitor closes automatically when the print job ends This is the default setting Start With Windows The Status Monitor Starts when Windows starts ...

Page 112: ...tomatically appearing when printing begins click the Disable auto start function while printing check box in the Start menu If both Start During Printing and Disable auto start function while printing are selected Disable auto start function while printing takes priority Only the administrator of this printer user who installed the printer drivers can change the Disable auto start function while p...

Page 113: ... Click the View and select the desired option Click Start With Popup Minimize at Start or Start at Task Tray A dot symbol marks the currently selected item Note To display the window always on the top click Always Show On Top to attach the checkmark at the beginning of the name of this selection The Status Monitor will appear semi transparent on the screen Even if you select Minimize at Start or S...

Page 114: ...er 2 Print Status P 111 Current printing status will be displayed with numerical value and indicator 3 Cancel Print Job P 111 Cancel print job in progress 4 Cleaning This option is only effective when the Pause key of the printer is pressed for temporary stop 5 Status Information P 112 Messages to inform you about the current status of the printer 6 Display the Details of the Selected Status P 112...

Page 115: ...of the specified number of copies in progress appears For example if the printing of a three page document in 10 copies is set 0001 0010 to 0010 0010 appears while the first page is printed The progress bar represents the status of printing the number of copies specified Total Copies A total count of the specified number of copies printed appears Cancel Print Job Click to cancel a print job in pro...

Page 116: ...ne and ready to print Displayed when the printer is offline Background is gray Displayed when a warning has been issued Background is yellow A warning message is displayed with the printer status printing can be completed when a warning is issued Troubleshoot the problem as required Displayed when an error has been issued Background is red An error message is displayed with the printer status prin...

Page 117: ...es a warning has been issued review the message printing will continue when a warning occurs Operator Call Error These errors are issued for a problem that requires your attention Review the message and follow the required troubleshooting procedure Service Call Error This error message will be issued for problems that cannot be solved by the user Please power the printer off and power back on if t...

Page 118: ...ou want to open another window to learn more details 1 Select the message to read and click Detailed Status Display button The description window opens and displays a description of the message and provides troubleshooting advice Note You can also double click the message in the Status Information list to open the same information window ...

Page 119: ...Cleaning the Print Head 116 Adjusting Print Head Position 119 Detailed Printhead Position Adjustment 131 Checking Setting Values 138 Replacing the Ink Tank 141 Replacing the Maintenance Cartridge 148 Cleaning the Printer 153 ...

Page 120: ...ation performed when print head nozzle clogging occurs even after light cleaning is performed Strong Cleaning Recovery operation performed when print head nozzle clogging occurs even after Medium cleaning is performed Note Do not perform any other operation while cleaning is in process Cleaning cannot be completed during a print job or if an error has occurred If strong cleaning does not unclog th...

Page 121: ...perform print head cleaning from the Utility tab 1 Open the printer driver setup window P 36 2 Click the Utility tab and choose Light Cleaning Medium Cleaning or Strong Cleaning A confirmation message will appear 3 Confirm the displayed message and then click Yes Cleaning starts ...

Page 122: ...inting temporarily to clean print heads Important The Utility tab will not be available when the printer is paused 1 Press the Pause key TRAY PAUSE 2 Select Light Cleaning Medium Cleaning or Strong Cleaning from the Cleaning menu on the status monitor Cleaning starts ...

Page 123: ...n Business card etc 2 sheets Adjustment patterns change depending on the size of the paper being set to printer although the adjustment method is the same The print head position cannot be adjusted while printing is in progress or if an error has occurred Administrative privileges over this printer are required to configure the printer settings If a user without administrative privileges proceeds ...

Page 124: ...rint Head Position Adjustment The Print Head Position Adjustment dialog box appears Note Clicking The details of the adjustment method are here in the Print Head Position Adjustment dialog box will display the help screen showing the print head adjustment method ...

Page 125: ...121 Adjusting Print Head Position 4 Make sure the printer is not operating Step 1 Print adjustment patterns Click Print A confirmation message appears 5 Confirm the displayed message and then click Yes ...

Page 126: ... Vertical Reference position black frame K 12 16 20 24 32 28 8 4 0 4 8 12 16 20 24 32 28 C 12 16 20 24 32 28 8 4 0 4 8 12 16 20 24 32 28 Y 12 16 20 24 32 28 8 4 0 4 8 12 16 20 24 32 28 0 0 28 24 20 16 12 8 4 28 24 20 16 12 8 4 28 24 20 16 12 8 4 28 24 20 16 12 8 4 Y C 28 24 20 16 12 8 4 0 28 24 20 16 12 8 4 K A confirmation message appears 6 If adjustment patterns have been printed normally click ...

Page 127: ...ton A and then specify the adjustment value Horizontal adjustment If the black frame is shifted leftward specify a positive value If the black frame is shifted rightward specify a negative value Click the radio button W and then specify the adjustment value Note A value can be entered in the text box Click the and buttons to increase or decrease the current value by one Changing the value by 1 wil...

Page 128: ...eck B Vertical Direction and X Horizontal Direction in adjustment pattern K Black Note If the radio button is selected the visible point in the adjustment pattern in Head Position Adjustment dialog box will be outlined in red To retry from Step 2 adjustment of the reference position click Return to Step 2 ...

Page 129: ...found on the magenta and black lines which appear to be connected most smoothly without steps For example in the pattern shown on the right the adjustment value is 18 Click the radio button X and then specify the horizontal adjustment value 32 28 24 20 16 12 8 4 0 32 28 24 20 16 12 8 4 20 16 Note Click the and buttons to increase or decrease the current value by one The vertical adjustment range i...

Page 130: ...ad position for cyan while looking at the adjustment pattern C and adjust the print head position for yellow while looking at the adjustment pattern Y Note If the radio button is selected the visible point in the adjustment pattern in Head Position Adjustment dialog box will be outlined in red To retry from Step 3 Adjust the black color click Return to Step 3 ...

Page 131: ...ment With regard to cyan and yellow the adjustment value is found on the magenta and cyan or yellow lines which appear to be connected most smoothly without steps For example in the pattern shown on the right the adjustment value is 18 Click the radio button Y and then specify the horizontal adjustment value Adjust yellow Z in the same manner 32 28 24 20 16 12 8 4 0 32 28 24 20 16 12 8 4 20 16 Not...

Page 132: ...128 Chapter 5 Maintenance 13 When the entry is complete click Send A confirmation message appears 14 Click Yes The adjustment value is transmitted to the printer to adjust the head positions 15 Click OK ...

Page 133: ...es of each color are smoothly connected at 0 on the adjustment patterns If the lines appear to be out of alignment stepped readjustment is required To perform detailed adjustment click Step 6 Go to Detailed Printhead Position Adjustment P 131 Note The detailed printhead position adjustment cannot be performed for business cards and card size paper Apply settings under postcards ...

Page 134: ...130 Chapter 5 Maintenance 17 When the head position adjustment process is complete click Close A confirmation message appears 18 Click Yes ...

Page 135: ...inthead position adjustment cannot be performed for business cards and card size paper Apply settings under postcards 1 Click Step 6 Go to Detailed Printhead Position Adjustment Detailed Printhead Position Adjustment dialog box appears Note Clicking The details of the adjustment method are here in the Detailed Print Head Position Adjustment dialog box will display the help screen showing the print...

Page 136: ... Chapter 5 Maintenance 2 Make sure the printer is not operating and then click Print A confirmation message appears 3 Confirm the displayed message and then click Yes Printing of adjustment patterns starts ...

Page 137: ...djustment Detailed printhead position adjustment pattern Transport direction 1 2 3 8 4 0 4 8 8 4 0 4 8 8 4 0 4 8 0 4 If adjustment patterns have been printed normally click Yes If you select No adjustment patterns will be printed again ...

Page 138: ... at the point of their intersection with the Magenta line Note If the radio button is selected the visible point in the adjustment pattern in Detailed Print Head Position Adjustment dialog box will be outlined in red To retry from Step 1 Print the adjustment pattern click Return to Step 1 6 After entering the adjustment value click Proceed to Step 3 ...

Page 139: ...enter the value at the point of their intersection with the Magenta line Note If the radio button is selected the visible point in the adjustment pattern in Detailed Print Head Position Adjustment dialog box is marked in a Red border To retry from Step 2 Adjust the black color click Return to Step 2 8 When the entry is complete click Send A confirmation message appears ...

Page 140: ...ns 10 Click OK 11 Click Print again to print a detailed head position adjustment pattern and check that the head positions have been adjusted correctly Make sure the lines of each color are smoothly connected at 0 on the adjustment patterns If the lines appear to be out of alignment stepped readjustment is required ...

Page 141: ...137 Detailed Printhead Position Adjustment 12 Click Close A confirmation message appears 13 Click Yes ...

Page 142: ...paper is set in the printer Set a sheet of paper larger than business card size in the printer Note The length of the paper will impact the number of sheets When using the postcard 1 sheet When using the business card 2 sheets If paper size is smaller than business card 91 mm x 55 mm 3 58 inch x 2 17 inch the print result may appear void or the setting values not printed on the paper 2 Open the pr...

Page 143: ... d d r e s s I P A d d r e s s S u b n e t M a s k D e f a u l t G a t e w a y I n k L e v e l D e t e c t i o n M o d e B l a c k I n k T a n k C y a n I n k T a n k M a g e n t a I n k T a n k Y e l l o w I n k T a n k No XXXXX Ver 00 XX dd XXX 20XX XX XX XXXX sheets XXX sheets Low Temperature Mode ON OFF Prevent Unevenness ON OFF Ink Pre fire on the Paper Auto ON OFF Mac Address IP Address Subn...

Page 144: ... Total Print Count Printed paper length is calculated and counted based on business card size 55 0 mm 2 17 inch Printed paper length of plastic cards is calculated at three times the normal amount Total Print Count Plastic Printed paper length of plastic card is calculated and counted based on plastic card size 54 0 mm 2 13 inch ...

Page 145: ... reach of children If a child licks or swallows ink by mistake consult a physician immediately Important To maintain printhead quality printer stops operating before it is completely out of ink Therefore a small amount of ink remains in ink tank to be replaced For best results use up each ink tank within six months of purchase Do not remove an ink tank unless you have to replace it Replace the ink...

Page 146: ...ng ink tank slots Do not attempt to force ink tanks into the wrong slots Black Cyan Yellow Magenta Inks other than black ink may be used when characters represented only in black are printed or black and white prints are made Cleaning performed to maintain the printer and strong cleaning consumes all color inks When a tank is out of ink replace it with a new one as soon as possible ...

Page 147: ...143 Replacing the Ink Tank 1 Open the ink tank door 2 Open the ink tank cover 3 Slowly remove the ink tank ...

Page 148: ...nk tank and poor printing do not touch the ink outlet and terminal Never drop or apply excessive force to an ink tank Ink can stain clothing and the work area Do not shake the ink tank If you do the error message xxx ink empty may appear immediately after replacing the ink tank If this happens remove the ink tank and insert it again ...

Page 149: ... Load a new ink tank Insert the ink tank into the ink tank slot with the correct side up Caution There are sharp pins in the ink tank slots To avoid injury never put your fingers into this area 6 Close the ink tank cover securely ...

Page 150: ...146 Chapter 5 Maintenance 7 Close the ink tank door Important Dispose the used ink tank according local laws and regulations ...

Page 151: ...ATUS ERROR MC The ink tank must be replaced Blinking BK C M Y STATUS ERROR MC The ink tank is low Remaining ink level About 20 It is recommended to have a new ink tank ready Off BK C M Y STATUS ERROR MC The ink tank is full The pictures of ink tanks shown on the status monitor stand for black Bk cyan C magenta M and yellow Y ink tanks from left Note For details on how to purchase a new ink tank co...

Page 152: ...t leave the printer for a long time with the maintenance cartridge removed Do not insert or remove the maintenance cartridge except when replacing it Avoid dropping the cartridge or storing it at an angle to prevent ink from leaking if ink does leak it may cause stains Ink adheres to the top of the Maintenance Cartridge after it has been used Handle the Maintenance Cartridge carefully during repla...

Page 153: ...149 Replacing the Maintenance Cartridge 3 Slowly pull out the maintenance cartridge Important Be sure not to drop the maintenance cartridge ink may stain the floor or clothing ...

Page 154: ...150 Chapter 5 Maintenance 4 Insert a new maintenance cartridge 5 Close the maintenance cartridge door The error message on the Status Monitor disappears and printing starts ...

Page 155: ...rtridge in the plastic bag Zip the plastic bag closed completely Important Dispose the used maintenance cartridge according local laws and regulations Avoid dropping the cartridge or storing it at an angle to prevent ink from leaking if ink does leak it may cause stains ...

Page 156: ...mp Display on status monitor Status Lit BK C M Y STATUS ERROR MC The maintenance cartridge is full and must be replaced Blink BK C M Y STATUS ERROR MC The maintenance cartridge has limited free space Free space About 20 It is recommended to have a new maintenance cartridge ready Off BK C M Y STATUS ERROR MC The maintenance cartridge has free space Note For details on how to purchase a new maintena...

Page 157: ...t may find its way into the printer resulting in poor quality prints To preserve the print quality clean the exterior of the printer periodically Caution Be sure to remove the power plug from the outlet before cleaning the printer This can prevent personal injury or damage to the printer if you make a mistake during cleaning 1 Turn off the printer P 14 2 Disconnect the power plug from the outlet I...

Page 158: ...transport area becomes dirty or clogged with paper dust paper may not be transported properly and prints may be dirty Clean it regularly to ensure quality prints Caution Be sure to remove the power plug from the outlet prior to cleaning the printer This can prevent personal injury or damage to the printer if you make a mistake during cleaning 1 Turn off the printer P 14 ...

Page 159: ...let Important While the power lamp is lit or blinking do not remove the power plug from the outlet A printer failure could result 3 Disconnect the power cord and interface cable 4 Open the ink tank door press the upper unit release lever to open the upper unit 1 3 2 ...

Page 160: ... transport belt turn the jam recovery dial in the paper feed direction Important Do not use paper towels or tissue paper Cut paper chips or paper dust could enter the printer and cause a failure Do not flip loosen or directly touch the transport belt 6 When cleaning is complete close the upper unit then close the ink tank door 2 1 ...

Page 161: ...ler If printed paper is stained or paper cannot be fed properly the pick up roller may be stained and needs to be cleaned 1 Press the TRAY key to move the feeder lift tray downward Wait until it stops TRAY 2 Remove the paper from the feeder lift tray ...

Page 162: ...158 Chapter 5 Maintenance 3 Open the ink tank door press the upper unit release lever to open the upper unit 1 3 2 Important Make sure to carry out these steps to prevent misoperation ...

Page 163: ...oller does not turn apply more force when rotating it 3 Repeat this process once or twice until the pick up roller makes one full rotation 1 1 2 Important Do not use paper towels or tissue paper Cut paper chips or paper dust entering the printer may cause failures Do not directly touch the pick up roller 5 After completion of cleaning close the upper unit then close the ink tank door 2 1 ...

Page 164: ...160 Chapter 5 Maintenance 6 Reload paper P 15 Printing restarts To cancel the print job click Cancel Print Job on the status monitor P 33 ...

Page 165: ...Chapter 6 Troubleshooting For Troubleshooting Operations 162 List of Error Messages Warning Messages 176 ...

Page 166: ...computer and the printer correctly with the interface cable Is the correct printer selected Select the printer to be used with the Printing dialog box Are you printing something such as a large image If the status lamp is flashing the data is still being processed stand by Are you printing for long periods of time When printing for a long period of time the print head temperature will rise To prot...

Page 167: ...d below For Windows 10 Right click on start and then select Control Panel Hardware and Sound Devices and printers For Windows 8 1 From the Desktop charms select Settings Control Panel Hardware and Sound Devices and Printers For Windows 7 Select the Start menu Devices and Printers 2 Right click the printer icon and select Printer Properties The properties window will appear 3 Click on the Ports tab...

Page 168: ...address will be displayed P 208 2 Confirm this computer s IP address 1 Enter cmd in the Search the WEB and Windows of the Desktop For Windows 8 1 From the Desktop charms select Settings and enter cmd For Windows 7 Enter cmd in the Search programs and files of the Start menu 2 In the window started enter ipconfig all 3 After confirming the IP address close the screen Once you have confirmed the IP ...

Page 169: ...ndow will appear 3 Click on the Ports tab and click Add port 4 Select CNUS Network Port and click New Port The CNUS Network Port dialog box will be displayed 5 Click Detect Printers This printer will appear in List of Printers If this printer is not displayed click Limit detect area and search for the IP address 6 Enter the new port name in the Output 7 Click OK When you are connected within a net...

Page 170: ...d Settings tab of the printer driver and then check whether the settings in Paper feed interval P 86 Check whether the Special Settings is set Open the Utility tab of the printer driver and then check whether the settings in Special Settings Printing may be slower than normal depending on settings P 95 PrintingDoesNotStop DataisNotSent SettingsareNotSentfromUtility Check Point Solution Check wheth...

Page 171: ...aper width Reload the paper Set the side guide in accordance with the paper width P 23 Is the tray switch lever set to 1 Standard Use in the 1 Standard position Normally this does not need to be changed Incorrect settings may result in paper transport problems P 169 Is the maximum number of sheets that can be set exceeded Check the maximum number of sheets P 19 Is the transport area stained If the...

Page 172: ...Create the paper size whose form is set to Thick paper using Custom paper size P 48 2 Set the paper size created in step 1 3 Print again If the problem is still not resolved try Solution 2 Solution 2 1 If the Feeder Lift Tray is lowered press the TRAY key 2 Lower the tray switch lever as shown in the drawing and set 2 P 4 3 Print again ...

Page 173: ... Status Monitor will not start Open the Utility tab of the printer driver and click Start Status Monitor Set the details after the Status Monitor starts P 107 Check whether the printer and computer can communicate interactively If the printer and computer cannot communicate interactively the Status Monitor will not start even if printing starts Open Properties of the printer driver click Port tab ...

Page 174: ...tches the paper size shape and type configured by the application software or printer driver Clean the print head P 116 The printing is blurred Confirm that the paper set size shape and type matches the paper size shape and type configured by the application software or printer driver Clean the print head P 116 If you are using the printer at low temperature Room temperature is 14 degrees Celsius ...

Page 175: ...shape and type configured by the application software or printer driver Set the resolution to Input resolution 1200dpi prioritize image quality and then print P 64 Printed paper is wavy and rubbing marks are left on the paper Confirm that the paper set size shape and type matches the paper size shape and type configured by the application software or printer driver The paper may be curled Flatten ...

Page 176: ...is longer than its height is being printed with any of the following application software Microsoft Office PowerPoint Microsoft Office Word 2010 Microsoft Office Word 2013 When you print to a business card or paper whose width is longer than its height some application software may automatically change the paper orientation hindering proper printing Open the Page Setup tab in the printer driver an...

Page 177: ...nd the Status Monitor will display an error message such as Paper jam Follow the steps below to remove the paper jam 1 Open the ink tank door press the upper unit release lever to open the upper unit 1 3 2 2 While turning the jam recovery dial in the direction to eject paper remove jammed paper from the transport section ...

Page 178: ...tion to eject paper with pinch roller opened After removing paper return the pinch rollers to their original positions Pinch roller 1 2 4 Close the upper unit and then close the ink tank door 2 1 5 Load a paper again P 15 Printing restarts To cancel the print job click Cancel Print Job on the status monitor P 33 ...

Page 179: ... Error appears Request of the print head check will also appear as a pop up on the screen Because cleaning is more frequent than usual print head check is necessary If this message appears click Help Check the print head Warning Messages Replace print head Service Call Error Note If the Check the print head warning appears ask for print head check right away ...

Page 180: ...imized or is in the task tray Status Monitor window will be displayed when an error occurs After selecting the message displayed if Display the details of the Status is clicked or the message of the Status Information is double clicked a separate screen will appear to confirm the message details along with steps to handle the error Error Message Operator Call Error If problems persist after trying...

Page 181: ...ent replace with the proper paper If wrong paper is loaded or the side guide is displaced replace with correct paper or move the side guide to the correct position If the application software or printer driver s configuration is different click on the Status Monitor s Cancel Print Job and print again after correctly configuring the paper size Paper jam XX XX represents numbers The transport area f...

Page 182: ...sing a custom paper size P 50 If the same error occurs again there could be paper dust stuck to the pick up roller Clean the pick up rollor P 157 Feed error 2 Paper has been pulled out of the feeder tray during printing Do not pull out paper during printing If it is absolutely necessary to pull out paper during printing press the PAUSE key on the operation panel to stop printing temporarily and th...

Page 183: ...aintenance cartridge P 148 Maintenance cartridge setting error The maintenance cartridge is not installed correctly Install a maintenance cartridge again P 148 Maintenance cartridge abnormality X X represents number The maintenance cartridge is not recognized Replace with a new maintenance cartridge P 148 There is not enough XXXX ink for cleaning XXXX represents Black Cyan Magenta or Yellow There ...

Page 184: ...or with overlay printing data Confirm the cable connection and retry printing Unknown error ＸＸＸＸ XXXX represents number An unknown error was returned If the same error occurs again update the printer drivers and firmware to the latest versions If the same error occurs again take note of the message displayed XXXX and contact your place of purchase Connected to a model other than Canon CX G6400 It ...

Page 185: ... computer with LAN connection Check the Extend Time Out value check box from the network utility P 210 If the printer is shared start Windows Task Manager and confirm that Canon XXXX Status Monitor Service where XXXX is the model name is registered in the Service tab If it is not registered follow the steps below to register the service 1 Start CD ROM 2 Click Install the printer driver 3 Select Se...

Page 186: ...anks Once the ink level detection function is disabled the ink level function cannot be restored for that ink tank Replace with a new ink tank If the same ink tank is removed and inserted many times the joint between the ink tank and printer can be damaged and consequently ink can leak from the ink tank damaging the printer The ink tank s ink level detection will be disabled and the disabling acti...

Page 187: ...e print head Take note of the message displayed and contact your place of purchase Change XXXX print head XXXX represents Black Cyan Magenta or Yellow Time to replace the Bk C M Y print head Change purge unit Time to replace the purge unit Change blade cleaner Time to replace the blade cleaner Stopping XXXX ink level detection XXXX represents Black Cyan Magenta or Yellow The ink level detection fu...

Page 188: ...he printer driver Utility window and turn Special Settings Auto Cleaning Mode 2 off P 95 Data transmission is not completed The paper feed interval was adjusted because data transfer processing from the computer was not completed in time Printing will resume as the processing progresses Please wait a moment To cancel the print job click Cancel Print Job on the status monitor The battery for the cl...

Page 189: ...Chapter 7 Appendix Moving the Printer 186 Shipping the Printer 190 Uninstall Printer Driver 194 About Network Utility 197 ...

Page 190: ...d back of the printer must lift the printer while holding the left and right handles provided at the bottom of the printer If you lift the printer in an unnatural posture you may drop it resulting in an injury In addition if you hold the feeder area or auto stacker paper eject section you may damage it or drop the printer resulting in an injury Always hold the printer level and carry it slowly If ...

Page 191: ... error has occurred Moving The Printer cannot be executed Close the Status Monitor if it is running If this function is run on a shared printer make sure the Status Monitor has not been launched on the client when working on a server or has not been launched on the server when working on the client The process may not be completed correctly if the Status Monitor is running Moving The Printer consu...

Page 192: ...It takes approximately 2 minutes for the printer to prepare to be moved Do not operate the printer before the message indicating that removal of ink is completed appears Important During execution of Moving The Printer review the following precautions Do not turn off the printer Do not open close the ink tank door and maintenance cartridge door Do not operate any other component of the printer ...

Page 193: ...after you confirm that the printer has stopped 6 Disconnect the power plug from the outlet Important When the power lamp is lit or blinking do not remove the power plug from the outlet A printer failure could result 7 Disconnect the power cord and interface cable 8 Move the printer There is no need to remove the ink tank ...

Page 194: ... to execute Shipping The Printer from the printer driver Shipping the printer without taking necessary measures could cause an ink leak inside the printer resulting in a fire electric shock or machine failure This product weighs about 25 kg 55 lbs Two persons standing at the front and back of the printer must lift the printer while holding the left and right handles provided at the bottom of the p...

Page 195: ...rver or has not been launched on the server when working on the client The process may not be completed correctly if the Status Monitor is running Shipping The Printer consumes ink Execute it only when necessary Do not move the printer with the upper unit ink tank door or maintenance cartridge door open The printer can break down or it can be damaged Before transporting the printer be sure to drai...

Page 196: ...akes approximately 20 minutes for the printer to prepare to be moved Only operate the printer after the message indicating that the removal of ink has been completed appears Important During execution of Shipping The Printer review the following precautions Do not turn off the printer Do not open close the ink tank door and maintenance cartridge door Do not operate any other component of the print...

Page 197: ...ing The Printer is completed and then click OK 7 Turn the power off after you confirm that the printer has stopped 8 Disconnect the power cord and interface cable Important When the power lamp is lit or blinking do not remove the power plug from the outlet A printer failure could result 9 Disconnect the power cord and interface cable Important Setup cleaning runs automatically when you turn on the...

Page 198: ...ps Canon CX G6400 Canon CX G6400 Printer Driver Uninstall Windows 8 1 1 Move the mouse pointer to the lower right corner or upper right corner of the window to show the Charms bar and click Start 2 On the Start screen move the mouse pointer and click the down arrow that appears at the bottom left of the screen 3 From All apps Canon CX G6400 Canon CX G6400 Printer Driver Uninstall Windows 7 From St...

Page 199: ...195 Uninstall Printer Driver 3 Click Start Note A user account control dialog box may appear In this case click Yes ...

Page 200: ...ill appear 5 Click Yes Restart Windows Note If No is selected always restart your computer before installing the printer driver again If the network utility is installed a screen such as the following will be displayed To continue uninstalling follow the instructions on the screen ...

Page 201: ...s 8 1 1 Move the mouse pointer to the lower right corner or upper right corner of the window to show the Charms bar and click Start 2 On the Start screen move the mouse pointer and click the down arrow that appears at the bottom left of the screen 3 From All apps Canon CX G6400 Network IF Utility Windows 7 From Start menu select All Programs Canon CX G6400 Network IF Utility The network utility wi...

Page 202: ...guration methods From the main screen s Help menu click Help or click on the toolbar Displaying Version Information From the main screen s Help menu click Version Information Exiting the network utility From the main screen s Settings menu click Exit Utility or click on the toolbar Configuring the Network Important Regarding the Network Configuration Password Changing the printer s network configu...

Page 203: ...configure from the main screen 2 From the Settings menu click Printer settings Or click on the toolbar 3 Enter the password click OK 4 Enter the printer s installation site into Location click OK When changing the configuration limit it to 15 characters single byte alphanumeric characters and some symbols For details refer to help ...

Page 204: ...dministrator can change the settings 1 Select the printer to configure from the main screen 2 From the Settings menu click Printer settings Or click on the toolbar 3 Enter the password click OK The default password is admin 4 Check the option Change password enter the new password Enter a password that is up to eight characters single byte alphanumeric characters 5 To confirm enter the same new pa...

Page 205: ...nter the password click OK 4 Click on the TCP IP tab select one of the followings Get IP address automatically If there is a DHCP server on the network the printer s IP address will be acquired automatically Specify IP Address Manually set the printer s IP address The IP address subnet mask and default gateway show the currently configured information To change it re enter 5 Click OK ...

Page 206: ...w the steps below when instructed by dealer Normally this is unnecessary 1 Select the printer to configure from the main screen 2 From the Settings menu click on Printer settings Or click on the toolbar 3 Enter the password click OK 4 Click on the Log Settings tab Designate the destination to save and click Save 5 Click OK ...

Page 207: ...llow the steps below when instructed by dealer Normally this is unnecessary 1 Select the printer to configure from the main screen 2 From the Settings menu click on Printer settings Or click on the toolbar 3 Enter the password click OK 4 Click on the Log Settings tab Check the option Computer Log and designate the destination to save 5 Click OK ...

Page 208: ...er s network status 1 Select the printer to configure from the main screen 2 From the Settings menu click Printer LAN Status Or click on the toolbar The LAN s communication status will be displayed To update to the latest information click Refresh 3 Click OK after confirming ...

Page 209: ...ure so that only computers with the designated MAC address can connect to this printer 1 Select the printer to configure from the main screen 2 From the Settings menu click MAC address filter 3 Enter the password click OK 4 Check the option Use MAC address filter Enter MAC address ...

Page 210: ...igured Note To remove a MAC addresses that was added Select a MAC address to delete from the list and click Delete 6 Click OK Important When the MAC address set had been wrong the computer will not be able to connect to this printer If you are unable to cancel the setting contact your place of purchase ...

Page 211: ...r to configure from the main screen 2 From the Setting menu click Restore the factory default value 3 Enter the password click OK A confirmation message will be displayed 4 Click OK Note After executing Restore Factory Default Settings the password necessary for configuring the printer s network will also be initialized The default password is admin ...

Page 212: ...g this printer s search range and the network s time out value Setting the Range for Printer to be searched for When searching for this printer the IP address to be searched for can be specified 1 From the Environmental settings menu click Utility environmental settings Or click on the toolbar 2 Check the option Specify IP Address to Search enter the IP address ...

Page 213: ...sses can be specified Note To remove an added IP addresses select from the list and click Delete Clicking Restore default will restore the content of the Search Range tab to its defaults 4 Click the Display Items tab and check an item such as Installation Location check box to display ...

Page 214: ...K Extending Network Time Out Value If you want to avoid resending print data due to the printer timing out or fix errors due to network delays Bidirectional communication error extend the network time out value 1 From the Environmental settings menu click Time out setting 2 Check the Extend Time Out value check box and click OK ...

Page 215: ...Operating noise About 58dB A or less Installation environment Temperature 15 to 30 degrees Celsius 59 to 86 degrees Fahrenheit Humidity 10 to 80 with no condensation Power supply AC100 240V 50 60Hz Power consumption Maximum power consumption 229 W Sleep mode 8 5 W Dimensions W x D x H 595 mm x 410 mm x 464 mm 23 4 inch x 16 1 inch x 18 3 inch Weight About 25 kg About 55 lbs without ink tanks and p...

Page 216: ... using envelope 73 mm 270mm 2 87 inch 10 6 inch L Paper thickness Sheets 0 21 mm 0 76 mm 8 27 mil 29 9 mil Thick plastic card About 0 7 mm 27 5 mil Thin plastic card About 0 4 mm 15 7 mil Envelope 0 24 mm Maximum seal area thickness 0 48 mm 9 44 mil Maximum seal area thickness 18 8 mil Paper capacity Business card Postcard 500 sheets thickness 0 245 mm 9 64 mil or less Special heavy paper Card 100...

Page 217: ...49 D Default Settings 45 Density 70 Detailed Printhead Position Adjustment 131 Detailed Settings 62 E Error lamp 8 F Favorites 39 41 Feeder lift tray 4 H Half tone 62 65 I Information 113 Ink Pre fire On The Paper 95 Ink tank cover 6 Ink tank door 4 Ink warning lamp 8 147 IP Address 201 L LAN port 4 Low Temperature Print Mode 95 M Maintenance cartridge door 5 Maintenance cartridge warning lamp 8 1...

Page 218: ...ted orientation 40 59 R Rating plate 5 Register Delete 39 Replacing Ink Tank 141 Replacing the Maintenance Cartridge 148 Resolution 62 64 S Service Call Error 113 Sharpness 73 Shipping the Printer 88 192 Side guide 4 Sleep 87 91 Sleep Timer Setting 87 93 Special Settings 88 96 Stain Reduction 95 Standard card paper 46 Start Status Monitor 88 106 Status lamp 7 T Thick paper transport lever 5 Transp...

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Canon CX-G6400, User Manual

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