Canon CR-X300 User Manual Download Page 85

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Displaying and downloading log messages.

View Logs

Displays the history of camera operation and connection.

[

ystem Log], [Error Log]

When [View] is clicked, displays log messages since the camera was turned on.

When [Download] is clicked, the message list can be downloaded as a file.

For details on log messages, refer to "List of Log Messages" (P. 89).

[System] > [Maintenance] > [Log]

Summary of Contents for CR-X300

Page 1: ...This document should be read before using the product ENGLISH Remote Camera User Manual ...

Page 2: ...ct 20 Mounting the Head Unit 20 Using a Tripod 21 Attaching the Connector Cover 21 Routine Maintenance 23 Confirmation of Video Image 23 Cleaning Method 23 Chapter 2 Default Settings Security Checking Settings 25 Checking the Firewall Settings 25 Initial Camera Settings 26 Settings Using the Camera Search Tool 26 Camera s Settings Page from the Web Browser 28 Chapter 3 Camera Setup Overview 30 Acc...

Page 3: ...2 57 System Video and Audio Audio 58 General audio 58 IP Audio Streaming 58 System Server HTTP Video 59 HTTP Server 59 Video Server 59 System Server RTP 60 RTP Server 60 Audio Settings 60 RTP Mainstream RTP Substream 1 RTP Substream 2 61 System Communication Network 62 LAN 62 IPv4 62 IPv6 63 DNS 63 mDNS 64 System Communication External Connection IP 65 Standard Communication IP 65 NDI HX 65 RTMP 6...

Page 4: ...d Time 77 Settings 77 System System Environment 79 Environment 79 System System Language 80 Language 80 System Maintenance General 81 Device Information 81 Tool 81 Initialization 81 System Maintenance Backup Restore 83 Backup Restore 83 System Maintenance Update Firmware 84 Device Information 84 Update Firmware 84 System Maintenance Log 85 View Logs 85 Chapter 4 Appendix Troubleshooting 87 List of...

Page 5: ...asures Suitable to the Users Environment 1 User Management 108 Measures Suitable to the Users Environment 2 Host Access Restrictions 108 Measures Suitable to the Users Environment 3 Setting to the Digest Authentication 108 Measures Suitable to the Users Environment 4 Changing the Port Number 109 Measures Suitable to the Users Environment 5 Encrypting Communication 109 Measures Suitable to the User...

Page 6: ...the equipment and parts from falling off Be sure to attach a safety wire when installing in a high place Depending on the installation location install in such a way that sufficient holding strength can be secured Make sure that the mounting location and brackets and screws used for the mounting are capable of withstanding the total weight Failure to do so may result in the product falling or othe...

Page 7: ...ly before cleaning it Cleaning the product with a wet cloth with the power being supplied may result in electric shock Do not use organic solvents such as alcohol benzene or paint thinner to clean the product Failure to follow the instructions may result in fire Do not disassemble or modify the product Failure to follow the instructions may result in fire or electric shock Inspect mountings regula...

Page 8: ... customer s purpose Canon shall bear no responsibility for any loss damage direct or indirect or any incidental loss damage including filming expenses and loss of filming earnings arising out of the failure of this product or arising out of the use of this product The product specifications configuration and appearance are subject to change without prior notice For further information on repairs m...

Page 9: ...are license agreement refer to the text file provided with the software and installer Third Party Software This camera contains third party software modules Confirm each module s license conditions in System Maintenance General Tool See Third Party Software License Conditions on the Settings Page Software Licensed Under the GPL and LGPL If you would like to acquire the source code licensed under t...

Page 10: ...mpliant video No license is granted or implied for any other use for MPEG 4 standard THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO i ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD AVC VIDEO AND OR ii DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND OR ...

Page 11: ... are for illustration only The screenshots may differ from the actual screens displayed Descriptions use sample screens when connected to the camera with Windows 10 for the operating system and Google Chrome for the web browser Symbols Used in This Document User Manuals Important Information included Explanation on safety precautions and downloading information from the Canon website User Manual t...

Page 12: ...eaming Lights are off when preparing for streaming P 31 or not streaming 6 Microphone 7 Logo plate 8 Base 9 Rating label x2 10 Handle x3 Refer to Carrying the Product P 20 11 Screw hole for tripod 12 Through hole for safety wire 13 Receptacle unit Names of Parts 5 10 6 10 9 1 3 4 2 13 12 10 11 9 7 8 5 ...

Page 13: ... when power is turned on Therefore it is recommended to use a power supply with a power capacity of two to three times the rated capacity or more For the power supply refer to Others P 102 4 POWER lamp 11 10 9 8 7 6 5 4 3 2 1 Important Use the included power cable when using the DC power supply or AC adapter The terminal has a block part to prevent incorrect insertion Ensure the power cable is ful...

Page 14: ...e between the two terminals can be switched An optical coupling element is used for the output terminal and it is separated from the internal circuit of the main unit Keep the connection load within the following ratings for the output terminal Rating between output terminals DC maximum voltage 50 V Continuous load current 200 mA Input terminal for external device The input terminal for external d...

Page 15: ... to prevent it from coming off Note The camera does not have a power switch Turn on off the power by connecting disconnecting the power cable or LAN cable or using the switch of the device that supplies power If power is supplied from both DC power and PoE power from DC power has a priority If the power supply is stopped from DC power while power is supplied from both DC power and PoE power supply...

Page 16: ...era to the computer over a network first For details refer to Initial Camera Settings P 26 Remote Camera Control Application This software is used for operating cameras while checking the camera videos This software can perform the following operations on the camera Pan Tilt Zoom operation Preset movement Trace function For details on uses and functions refer to Remote Camera Control Application U...

Page 17: ...utputs SDI Examples of System Configuration LAN GEN LOCK SDI OUT HDMI OUT RS 422 NDI supported switcher Switcher monitor etc Sync generator Controller supporting NU protocol or standard communication serial XC protocol supported controller RC IP100 etc Settings Page Remote Camera Control Application PoE hub Computer RTMP server Standard communication IP supported controller LAN SDI OUT Switcher Po...

Page 18: ...llowing is an example with no network connection Even if network communication is not used during shooting it is necessary to connect to the network beforehand and perform the initial settings from the computer LAN Computer RTP client RTMP server Remote Camera Control Application PoE hub RS 422 HDMI OUT Monitor Power supplied from DC power ...

Page 19: ...Chapter Installation and Connection This chapter explains the procedure for installing and connecting the camera and daily maintenance ...

Page 20: ...cket thickness 15 to 20 mm and fix it by tightening torque of 2 to 4 9 N m 20 to 50 kg cm Use a level to check that the base is horizontal Installation in a High Place When there is a risk of falling such as installation in a high place or mounting on the ceiling be sure to insert a commercially available safety wire that can withstand the total weight including the camera and mounting bracket thr...

Page 21: ...Using a Tripod Attach the tripod by fixing a screw to the screw hole for tripod Use 1 4 20UNC screws and tighten them securely and set the tripod on a flat surface with no steps Attaching the Connector Cover Preparation before Attaching Thread each cable through the connector cover 1 Connect each cable to each connector on the receptacle unit Make sure that the cables are securely attached so that...

Page 22: ...e protecting cover hold two cuts on both sides of the cover 2 to avoid giving stress to the resin part of the cover Put the self welding tape 4 firmly around the end of the protecting cover so that there is no space between the cable and the cable hose Protecting cover recommended Made of metal Manufacturer SANKEI Model KMBM 42 Connector for knockout KUU 42 Hose KEIFLEX Made of resin Manufacturer ...

Page 23: ... or cloth dampened with a neutral dishwashing detergent diluted to approximately 1 with water 3 Wipe them clean with a soft cloth that has been dampened with clean water to ensure that water droplets and detergent do not remain Important By performing an incorrect cleaning method the external cover or lens protector could become scratched and will need to be replaced for a fee Therefore follow the...

Page 24: ...Chapter Default Settings It describes the preparation and settings after installing the camera ...

Page 25: ...re as an application that allows communication through the firewall Note If applications were not added in this procedure they can still be added as allowed applications in the Windows Security Alert dialog that appears when starting the software Security Checking Settings 1 Click Windows Defender Firewall in Control Panel Systems and Security 2 Click Allow an app or feature through Windows Defend...

Page 26: ...a are different if IPv6 of the computer is enabled the camera will be detected using the IPv6 link local address If IPv6 is not available either assign an IPv4 address on the DHCP server or use the AutoIP feature to detect the camera To use the AutoIP function set the computer to Automatically obtain IP address in the Windows network settings and connect the computer and camera to a network enviro...

Page 27: ...ngs P 52 Note The video size and frame rate options for the output video are determined according to the set frame frequency To exit the Camera Search Tool click Exit in the File menu or click the button at the top right of the screen 4 Enter the Administrator Name and Administrator Password select Language and click Apply and Reboot Important To ensure system security set the administrator passwo...

Page 28: ...gs changed in step 1 Important Able to access with the IP address of 192 168 100 1 approximately two minutes after connecting the camera to the network environment If an IPv4 address is assigned by the DHCP server it will switch to that address and access by 192 168 100 1 will not be possible If there is device with 192 168 100 1 on the same network the same IP address will be assigned and access ...

Page 29: ...se the camera are made on the Settings Page Before starting operation make various settings on the Settings Page according to the shooting conditions and purpose There are also menus that can be performed during operation such as camera maintenance ...

Page 30: ... Page is displayed Overview Important In the case the Administrator Account is forgotten return settings to factory default settings P 96 However because the Administrator Account and other settings will be initialized it will no longer be able to connect to the camera as it is Use the Camera Search Tool to configure the default settings Do not open multiple Settings Pages at one time and try to c...

Page 31: ...Set it to standby mode if needing to stop HDMI SDI output or IP distribution of videos If is clicked while the camera is on This will switch to standby Do you want to continue message will appear Click OK and On Standby will appear in the video display area and will go into standby mode Click Start Up to return to the power on state The Status of the camera can be confirmed by the POWER lamp at th...

Page 32: ... P 45 Sets focus settings 14 PTZ IS tab P 48 Sets pan tilt and zoom operations and image stabilizer settings 15 Preset tab P 49 Sets the preset settings 16 Other Functions tab P 51 Sets various settings related to the camera control such as color bar or external device output 17 System tab P 52 Configure advanced camera system settings such as video and audio server communications and security If ...

Page 33: ...d location repeat the operation Note When operating Focus the camera angle cannot be centered by clicking on the video display area Slider Operation Dragging the pan and tilt slider knobs pans and tilts the camera Drag the zoom slider knob to operate the zoom The slider knob moves even if clicking the slider on the point without the knob Fine tune the pan tilt and zoom positions by clicking the or...

Page 34: ...to 400x the digital zoom area is displayed on the zoom slider and digital zoom operation is enabled When PTZ IS Digital Zoom is set to Digital Tele Converter P 48 the video is magnified according to the magnification selected but the position of the slider does not change Digital zoom area Optical zoom area ...

Page 35: ...tter speed and gain are adjusted automatically Manual Exposure The exposure iris shutter speed gain etc is adjusted manually Portrait Blurs the background to make the subject stand out Sports Captures fast moving subjects Low Light Brightly captures subjects in dark locations Spotlight Captures subjects illuminated by a spotlight beautifully Note In Portrait Sports Low Light and Spotlight the expo...

Page 36: ...ocus then return to manual focus Depending on the light source auto focus may not function properly during zoom operation Because of the significantly increased near infrared sensitivity in infrared shooting no strong light or heat source should be turned toward the lens when switching to infrared shooting Enhanced ND Filter Select whether to use the enhanced ND filter The enhanced ND filter allow...

Page 37: ...o off Note When the Shooting Mode is set to Full Auto Portrait Sports Low Light or Spotlight ND filter is always automatically adjusted The displayed value reflects the effect of the enhanced ND filter In infrared shooting ND filter cannot be set Shutter Mode Adjusting the shutter speed enables to adapt to the subjects and the shooting environment making it possible to capture fast moving subjects...

Page 38: ...he Iris Aperture Value Shutter Mode or Gain dB is set to auto the exposure can intentionally be compensated to capture subjects either at a brighter or darker exposure Move the slider to a negative value to darken the image or to a positive value to brighten it Adjustment can be made in the range of 2 levels to 2 levels by 0 25 Note In infrared shooting AE shift cannot be set Metering Mode When on...

Page 39: ...ake the video brighter Possible to set when the shooting mode is Full Auto and Program AE Note The slowest shutter speed for each frame frequency differs as follows At 23 98 Hz 1 12 sec At 29 97 Hz 1 15 sec At 59 94 Hz 1 30 sec At 25 00 Hz 1 12 sec At 50 00 Hz 1 25 sec Auto slow shutter cannot be used under the conditions below When AGC limit is enabled When frame frequency is 23 98 Hz 29 97 Hz or...

Page 40: ... balance Manual Set R Gain and B Gain as desired Set A Set B Captures the reference white color in the actual shooting environment Illuminate a gray card or white subject white paper etc with a light source and click White Balance Calibration while the subject fills the screen Possible to register two settings Set A and Set B The settings are erased after the camera is restarted or turned off on s...

Page 41: ... Matrix B R Color Matrix B G The color matrix allows to fine tune the tone of the video Settings Adjustment Items Gain Color depth Phase Hue R G Cyan to green and red to magenta color tones R B Cyan to blue red to yellow color tones G R Magenta to red and green to cyan color tones G B Magenta to blue and green to yellow color tones B R Yellow to red blue to cyan color tones B G Yellow to green and...

Page 42: ...ble to express black gradation in the shadow areas more compared to Normal 1 Color Space Select a color space BT 2020 Gamut A color space that conforms to the ITU R BT 2020 standard specified for UHDTV 4K 8K This is the setting for HDMI SDI output BT 709 Gamut A standard color space that conforms to the sRGB standard Color Matrix Select a color tone for the video Video Realizes color reproduction ...

Page 43: ...black level The higher the value the vivid the dark area will be and less contrast Decreasing the number makes the black levels flat Black Master Black Red Black Master Black Blue Corrects R and B individually for black color casts Black Gamma Level Black Gamma Range Black Gamma Point Corrects gamma in shadow areas By changing each value the gamma curve on the black side within the range shown in ...

Page 44: ...44 Saturation Adjusts the color intensity in the highlighted areas Slope Point Input Output Input Output ...

Page 45: ...n s face Off Focuses on the center of the screen Face detection is not performed Face Det Tracking Gives priority to focus on a person s face When there is a person s face in the screen When multiple people are in the screen the main subject is automatically determined The following face frames are displayed Click on a face frame to track that face P 46 When there is no face in the screen Focuses ...

Page 46: ...ssible to continue to focus on as the main subject This is called tracking When Face Detection AF is Off The subject in the center of the screen stays in focus and the AF frame will not be displayed When Face Detection AF is Face Det Tracking When clicking on a person s face a tracking frame appears on the face and the tracking will be in progress If something other than the face of a person is cl...

Page 47: ...S Digital Zoom is set to 400x and the image size is magnified by more than 80 times When PTZ IS Digital Zoom Digital Tele Converter is set to 6 0x Manual Focus In Manual Focus the focus position is moved manually By clicking on the video display area the focus is once automatically adjusted to the position of the mouse pointer that was clicked and then returns to manual focus Note If a zoom operat...

Page 48: ...oming stops Pan Tilt Acceleration Select the degree of acceleration of the pan tilt operation Image Stabilizer Select whether to use the function that reduces the blurring of videos caused by camera vibration Standard corrects relatively small blurs Powered IS corrects blurring during telephoto shooting The closer the zoom is to the telephoto side the greater the correction effect It is not suitab...

Page 49: ...set Name Enter a preset name 2 PTZF Camera Settings Check the items to preset Preset Settings 1 Click the Preset tab on the Settings Page 2 Click the preset number field to register and click Add 3 Set the preset items and click Add Item Preset target PTZF Pan Tilt Zoom position Focus PTZ IS Digital Zoom Pan Tilt Acceleration Soft Zoom Control Camera Settings Exposure WB Color Image Quality Image ...

Page 50: ...en click View Note If the pan tilt zoom or focus of the camera is operated while a preset is running the preset stops However another preset can be called while a preset is running If Stop is clicked while a preset is running the preset stops Depending on the relationship between the pan tilt zoom position before the call and the registered pan tilt zoom position and the Time setting it may not op...

Page 51: ...ecute the wiper makes one to and fro movement and stops Washer Operates a washer sold on the market By clicking Execute after sending a signal for water discharge to the washer the wiper operates Sends stop signal to the washer during the wiper operation Note Presets cannot be called while the washer is in operation AUX OUT Outputs signal to external devices Set the operation mode of the output te...

Page 52: ...ion When System tab is clicked the setting items category is displayed on the left side of the screen and the setting screen is displayed on the right side Categories of the setting items can also be displayed by clicking the at the upper right of the screen If the width of the screen is narrow operations must be made from the menu since the categories of the setting items are hidden System Settin...

Page 53: ...and video server P 59 RTP Communication setting using RTP Server P 60 Communication Network Setting the network to which the camera is connected P 62 External Connection IP Setting the communication protocol for IP connection of the camera with external devices such as controllers P 65 External Connection Serial Setting the serial connection of the camera P 67 Security Certificate Management Setti...

Page 54: ...and Reboot Click Apply and Reboot to apply the changes and restart the camera Click Clear to revert to the previous settings Setting Range and Character Limit For setting items requiring numeric value input and character input the allowable range and character limit are displayed Enter within the displayed ranges Important If switched to another settings screen without clicking Apply or Apply and ...

Page 55: ...or more information Output Terminal When the video size is 3840 x 2160 set the output terminal to HDMI or SDI SDI Settings for the output signal method of the SDI terminal 3G SDI Mapping When Video Output Configuration is 1920x1080 59 94P or 1920x1080 50 00P select the mapping method of the output signal of the SDI terminal A signal conforming to Level A or Level B of the SMPTE ST 425 1 standard i...

Page 56: ...nt Mainstream Set the Mainstream video to be distributed from the camera Video Codec Select the video codec type In the following cases the video codec is fixed to H 264 If System Communication External Connection IP NDI HX is Enable If System Communication External Connection IP RTMP is Enable Note If I Frame Interval sec is set to ALL I H 265 cannot be set Video Size Select a video size When the...

Page 57: ...lect the interval sec to insert an I frame into the video selected in Video Codec Specify ALL I if wanting all frames to be I frames Note When Video Codec is set to H 265 ALL I cannot be set Substream 1 Settings for the video of Substream 1 to be distributed from the camera Video Codec Fixed to H 264 Video Size Fixed at 640 x 360 Framerate fps Bit Rate Control Target Bit Rate Mbps I Frame Interval...

Page 58: ...n System Communication External Connection IP RTMP Audio Stream Input Volume Settings for the input volume from the built in microphone Current Volume Level L Current Volume Level R Displays the current volume level in the status bar Attenuator Select whether to use the attenuator IP Audio Streaming Features settings for IP Audio streaming Distribution Bit Rate kbps Select the bit rate for distrib...

Page 59: ...ed only the administrator is allowed to connect Maximum Connection Time sec Enter the maximum time in seconds that individual client can connect to the camera If 0 the connection time is unlimited System Server HTTP Video Important Displays a confirmation dialog if the connection to the camera from the active web browser may become disabled by the changes of the HTTP port or HTTPS port settings If...

Page 60: ...C 48kHz Multicast Address Enter multicast address for audio transmission as follows IPv4 in the range of 224 0 0 0 to 239 255 255 255 IPv6 address starting with ff00 8 Multicast Port Enter multicast port for audio transmission Multicast TTL Enter the effective range for multicast distribution The TTL Time To Live representing the effective range for multicast distribution is decremented each time ...

Page 61: ...or System Video and Audio Audio General Audio Audio Input Enable cannot be set Note With one of the following settings the multicast distribution of RTP stream is disabled Set 0 0 0 0 IPv4 or 0 IPv6 for Multicast Address Set 0 for Multicast Port or Multicast TTL URL for RTP stream rtsp IP address port rtpstream config1 to 3 Example rtsp 192 168 100 1 554 rtpstream config1 Distribution method depen...

Page 62: ...ult Gateway Address DHCP System Communication Network Important If changing settings related to network connection it might not be possible to connect to the camera from the web browser In this case by clicking Apply or Apply and Reboot a dialog for confirmation will be displayed Click OK to apply the change If unable to reconnect to the camera from the web browser after the camera is restarted du...

Page 63: ...Address Manual For setting the address manually enter a fixed IPv6 address Prefix Length For setting the address manually enter a prefix length IPv6 Default Gateway Address For setting the address manually enter a default gateway address Make sure to set when connecting the camera to a subnet different from IP connection device such as controller IPv6 Address Auto When IPv6 is Enable and Auto RA o...

Page 64: ...t Name The host name of the camera can be registered with alphanumeric characters to the name server Search Domain When adding a domain name to the search domain list enter the domain name and click Add If a domain name is specified in the search domain list it will be handled in the form of host name domain name simply by specifying the host name without the domain name in the specified server su...

Page 65: ...HX Settings for exchanging data with NDI HX supported devices NDI HX Select whether to use NDI HX as the communication protocol For setting to Enable go to System Communication Network mDNS and select Enable P 64 Note When System Video and Audio IP Streaming Video Mainstream Video Codec is set to H 265 NDI HX cannot be used Audio Transmission Select whether to use the audio transmission When Disab...

Page 66: ... the group list Able to sort the list items in ascending order by clicking and in descending order by clicking Select a group in the group list and click to delete the group RTMP A communication protocol for the streaming playback of video and audio and sending and receiving the data RTMP Select whether to use RTMP as the communication protocol Note When System Video and Audio IP Streaming Video M...

Page 67: ...a Controller RC IP100 by serial connection set to NU Serial Port Connection Type Fixed to RS 422 Baud Rate bps Select the Baud Rate value Note When the Protocol is set to NU Baud Rate bps will not be displayed Data Length bit Data length of serial communication is fixed at 8 bit Start Bit bit The length of the start bit is fixed at 1 bit Stop Bit bit The length of the stop bit is fixed at 1 bit Pa...

Page 68: ...tandard Communication Serial Settings for connection with standard serial communication Serial Device Address Select the address of the camera When Auto is selected addresses will be automatically assigned ...

Page 69: ...he certificate signing request will be displayed in a separate window Create Self Signed Certificate Enter the following items click Apply and click Execute to create a self signed certificate Note Creating a certificate takes time so it is recommended to stop the video distribution processes etc Country C Enter the ISO3166 1 alpha 2 country code State Province ST Locality L Organization O Organiz...

Page 70: ...e to use from the certificates registered in System Security Certificate Management Server Certificate Management and click Select The selected certificate takes effect after a reboot Certificate Validity Period Displays the validity period of the selected certificate Note Depending on the server certificate used by the camera and the computer connected to the camera it may be necessary to install...

Page 71: ... the camera with the administrator name and password registered with administrator account Authorized User This account is used to access the camera by authenticating with a user name and password It is required to enter a user name and password of the controller or other connecting devices Guest User The account is used for the device to access the camera without user authentication System Securi...

Page 72: ... User List Displays a list of added authorized users Able to sort the list items in ascending order by clicking and in descending order by clicking Select a user in the list and click to remove the registered user User Authority Set the privileges for authorized users and guest users This setting enables to set access restrictions for the Settings Page Camera Control Video Distribution Confirm the...

Page 73: ...network or host If set to No access to all ports is prohibited IPv6 Host Access Restrictions Specify the hosts from which IPv6 access is permitted and prohibited Apply Host Access Restrictions Select whether to use IPv6 host access restrictions Default Policy Select whether to authorize or prohibit access from IPv6 addresses that have not been specified in Prefix Prefix Length Prefix Prefix Length...

Page 74: ...74 If set to No access to all ports is prohibited ...

Page 75: ...rding to the camera installation method such as ceiling mount or placing on a desk Camera Control Settings for camera control to make the video easier to view Auto Flip Select whether to use the auto flip function In a tilt operation P 33 by using the auto flip function the video display is inverted when the tilted angle approaches 90 If the tilt operation is stopped after inverting the video the ...

Page 76: ...urs and inactive event occurs when it is closed Tally Lamp Settings for the tally lamp Tally Lamp Control Select whether to use tally lamp control Tally Lamp Brightness Select the brightness of the tally lamp when Tally Lamp Control is set to Enable Genlock Genlock enables to synchronize the video signals between the camera and the external video device Use the GEN LOCK terminal to input external ...

Page 77: ... Settings Automatically Select one of the following setting methods Disable Enter the IP address or host name of the NTP server in NTP Server Use DHCP Synchronizes the camera s time with the time of the NTP server whose address is acquired from the DHCP server The acquired NTP server address is displayed in NTP Server DHCP For this setting it is necessary to set System Communication Network IPv4 I...

Page 78: ... date and time with the time of the computer currently accessing the camera After clicking Apply Settings Method will change to Set manually Time Zone is not automatically selected so set it if necessary Note If the connection with the NTP server cannot be established for example because the IP address of the NTP server is incorrect the Last Sync Time will not be updated or will be left blank Time...

Page 79: ... frame frequency set in the initial settings The choices of the HDMI SDI output signal format and the frame rate of the IP streaming video are determined according to the frame frequency Also since the choices of Exposure Shutter Mode Slow sec could change confirm the settings of the presets if any System System Environment ...

Page 80: ...80 Set the language to be displayed on the Settings Page Language Select the display language System System Language ...

Page 81: ...Software License Conditions Displays the third party software license information as a list Pan Tilt Initialization If the pan tilt position shifts click Execute to initialize the position Reboot Reboots the camera Initialization Initializing the camera System Maintenance General Important Do not turn off the power to the camera while performing Restore Default Settings Turning off the camera may ...

Page 82: ...gs will be initialized it will not be possible to connect to the camera Use the Camera Search Tool to configure the default settings Restore Default Settings After rebooting according to the setting in Network Settings and Management Information to restore the default settings Note Before clicking Execute in Restore Default Settings it is recommended to back up the current settings It is possible ...

Page 83: ...ta itself Use at least two types of alphanumeric characters numbers or symbols When restoring from encrypted backup data enter the password set when backing up Note The settings are not restored if the password set when backing up and the password set when restoring do not match System Maintenance Backup Restore Important Do not turn off the power to the camera while performing Back Up Settings or...

Page 84: ...ccess Restrictions Time Zone Certificates SSL TLS Administrator Name Administrator Password Update Firmware Click to select the firmware file for updating and click Execute When a confirmation message is displayed click OK to start Update Firmware The POWER lamp on the rear of the camera blinks during the update After the firmware is updated the camera will be rebooted System Maintenance Update Fi...

Page 85: ...mera operation and connection System Log Error Log When View is clicked displays log messages since the camera was turned on When Download is clicked the message list can be downloaded as a file For details on log messages refer to List of Log Messages P 89 System Maintenance Log ...

Page 86: ...apter explains the measures to take when trouble occurs or a log message is displayed during camera use It also explains how to reset the camera to the factory default settings major specifications and camera security measures ...

Page 87: ... in the security software The camera cannot be operated from the remote controller that supports Standard Communication Serial RS 422 connection is not working correctly Check the connection to the RS 422 terminal and the wiring of the RS 422 cable The settings of serial connection on the remote controller and on the Settings Page are different Select System Communication External Connection Seria...

Page 88: ... the lens protector is dirty clean it For details refer to Routine Maintenance P 23 Subject appears bent diagonally When shooting a fast moving subject or when the angle of view changes during shooting the subject may appear to be bent diagonally This is a phenomenon that occurs when a CMOS image sensor is used and is not a camera malfunction The image rotates in the opposite direction to the came...

Page 89: ...ettings If the problem persists contact the dealer Description 1 error occurred 2 S320 1 PAN TILT 2 Error details Meaning An error occurred during operation or stopping of pan tilt Countermeasure Follow the steps below to take measures 1 First check if there is something inhibiting the pan tilt operation such as the case camera s head unit is in contact with something Then operate the pan tilt 2 E...

Page 90: ...or is still detected contact the dealer Description wvaudio initialization error 1 B402 1 Error number Meaning The audio server could not be initialized The audio server stops Countermeasure If the error is still detected after rebooting it may be a failure so contact the dealer Description cannot set config 1 2 B403 1 Error notification number 2 Error number Meaning The settings could not be upda...

Page 91: ...g it may be a failure so contact the dealer Description NDI HX initialization error 1 P401 1 Error number Meaning NDI HX could not be initialized Countermeasure If the error is still detected after rebooting it may be a failure so contact the dealer Description NU initialization error 1 N401 1 Error number Meaning NU could not be initialized Countermeasure If the error is still detected after rebo...

Page 92: ...utput Countermeasure Turn off color bars output and try tracing again Description RTSP Error error_code 401 Unauthorized R101 Meaning RTSP authentication failed Description RTSP Error error_code d R102 d 400 When an invalid RTSP request is received etc 503 The maximum number of RTP connections has been exceeded or a request for multiple session streaming with tunneling for the same stream has been...

Page 93: ...igned to wired LAN is released Description 1 succeeded to 2 certificate S070 1 ssl 2 generate import delete export Meaning A certificate was created imported deleted exported Description Insufficient power to boot the camera system S080 Meaning The power required to start the camera system is not being supplied Countermeasure Use a DC or PoE supported L2 switch as the power source Description 1 ht...

Page 94: ...ror 404 Description 1 camerad C001 1 starting stopping Meaning The camera control module started stopped Description starting cameraappl C002 Meaning The camera application started Description 1 video V001 1 starting stopping Meaning The video server started stopped Description 1 Standard Com D001 1 starting stopping Meaning The standard communication IP started stopped Description 1 RTP R001 1 st...

Page 95: ...95 NU Notification N001 NU started stopped info Description 1 NU N001 1 starting stopping Meaning The NU started stopped ...

Page 96: ...he camera via the network is not possible In this case press the RESET switch located in the camera s receptacle unit P 13 to initialize the camera The camera does not have a power switch In order to turn the camera on or off connect or disconnect the power supply cable The RESET switch is located in a recessed area Push the switch using the tip of a pointed object such as a clip When the POWER la...

Page 97: ...ck Gamma Range 0 Black Gamma Point 0 Knee Activate On Knee Automatic On Knee Saturation 0 Focus Focus Mode AF Face Detection AF Face Det Tracking AF Speed Normal AF Response Normal Focus Limit Off PTZ IS Digital Zoom Off Soft Zoom Control Off Pan Tilt Acceleration Medium Image Stabilizer Standard Other Functions Color Bars Off AUX OUT Off AUX IN Item Factory default settings HDMI SDI Video Output ...

Page 98: ...Settings Method Auto DHCP AutoIP Enable IPv4 Address AutoIP Item Factory default settings IPv6 IPv6 Enable Auto RA Enable Auto DHCPv6 Enable IPv6 Address Manual Blank Prefix Length 64 IPv6 Default Gateway Address Blank IPv6 Address Auto DNS Name Server Address 1 Blank Name Server Address 2 Blank Set Name Server Address Automatically Use DHCP DHCPv6 Host Name Blank Search Domain Blank Search Domain...

Page 99: ...s Apply Host Access Restrictions Disable IPv6 Host Access Restrictions Apply Host Access Restrictions Disable Camera Name Camera Name Camera Installation Conditions Video Flip Disable Camera Control Auto Flip Enable Color Bars Color Bar Type SMPTE AUX OUT Operation Mode Normally Open Tally Lamp Tally Lamp Control Enable Tally Lamp Brightness Medium Item Factory default settings Genlock Genlock Dis...

Page 100: ... 38 4 W 1 9 T Shutter Speed 1 6 1 2000 sec specific values depend on the frame frequency Focus Focus mode Manual Continuous AF Face Detection AF Tracking AF type Hybrid AF Contrast AF Shooting Mode F Auto P Tv Av M Scene Mode Portrait Sports Low light Spotlight Custom Picture Gamma Normal1 Normal3 Color Space BT 709 BT 2020 Color Matrix Neutral Video ND Filter ND filter 1 8 at maximum Enhanced ND ...

Page 101: ... 5 00 fps 4 2 0 8 bit 640 x 360 29 97 fps 14 99 fps 5 00 fps 4 2 0 8 bit Frame Frequency 50 00 Hz 1920 x 1080 50 00 fps 25 00 fps 12 50 fps 5 00 fps 4 2 0 8 bit 1280 x 720 50 00 fps 25 00 fps 12 50 fps 5 00 fps 4 2 0 8 bit 640 x 360 50 00 fps 25 00 fps 12 50 fps 5 00 fps 4 2 0 8 bit Frame Frequency 25 00 Hz 3840 x 2160 25 00 fps 12 50 fps 5 00 fps 4 2 0 8 bit 1920 x 1080 25 00 fps 12 50 fps 5 00 f...

Page 102: ...vironment Temperature Humidity Resistance 15 C 40 C 5 F 104 F Humidity 90 or less without condensation Startup temperature 10 C 40 C 14 F 104 F Survival Wind Speed 15 m sec Normal operation 30 m sec Operation possible 60 m sec Non destruction Installation Method Supports upright ceiling installation Power Supply PoE PoE power supply via LAN connector IEEE802 3bt compliant PoE and PoE cannot be use...

Page 103: ... JavaScript and web storage Only JPEG format is supported for displaying video Does not support audio Camera Search Tool OS Windows 10 64 bit macOS 11 CPU Intel Core i7 4700 or greater Memory 8 GB or more Web Browser Microsoft Edge Chromium Chrome 92 Safari Display Resolution 1920 x 1080 or greater OS iOS 14 7 iPadOS 14 7 Android 11 Android 10 Web Browser Safari Chrome 92 OS Windows 10 64 bit CPU ...

Page 104: ...crew hole 1 4 20UNC hole depth 6 136 136 0 2 4xM6 hole depth 25 Φ 2 1 7 45 14 14 0 1 90 90 0 2 68 84 115 Φ 2 3 0 p o s s ib le m o v e m e n t r a n g e Unit mm 180 pan angle range 2 1 5 t i l t a n g l e r a n g e 4 0 t i l t a n g l e r a n g e Φ 2 6 7 p o s s i b l e m o v e m e n t r a n g e 1 8 0 p a n a n g l e r a n g e 㻱㼤㼠㼑㼞㼚㼍㼘㻌㼏㼛㼚㼚㼑㼏㼠㼕㼛㼚㻌㼏㼛㼚㼚㼑㼏㼠㼛㼞 ...

Page 105: ...od screw hole 1 4 20UNC hole depth 6 136 136 0 2 4xM6 hole depth 25 Φ 2 1 7 45 14 14 0 1 90 90 0 2 68 35 210 84 115 Φ 2 3 0 p o s s ib le m o v e m e n t r a n g e Unit mm 180 pan angle range 2 1 5 t i l t a n g l e r a n g e 4 0 t i l t a n g l e r a n g e Φ 2 6 7 p o s s i b l e m o v e m e n t r a n g e 1 8 0 p a n a n g l e r a n g e ...

Page 106: ...ning measures must be taken according to the customer s network environment and or purpose of the camera use In order to reduce the security risk it is effective to block access physically and or virtually if it is unnecessary to be made accessible from an external network such as the internet When access from a remote location is unnecessary and the devices accessing the camera can be limited usi...

Page 107: ...difficult to guess by unauthorized parties and manage them appropriately Basic Measure 2 Using the Latest Firmware The camera s firmware is updated as needed in order to improve performance of the functions and bug fixes From the security point of view it is important to always keep it updated because the measures against known vulnerabilities are applied to the latest firmware Check Canon s websi...

Page 108: ...t authentication Therefore guest users authority should be set only when security is ensured for example if used within the network that prohibits the external access etc otherwise disable all authority of the guest users When allowing access by guest users grant only the minimum necessary privileges to them since the same privileges are given to all guest users just as to all the authorized users...

Page 109: ...communication by encrypting the communication in the proper way the contents of the data are protected and safety can be secured Self Signed Certificate and Server Certificate To encrypt communication via HTTPS connection use a self signed certificate or a server certificate issued from a CA Certificate Authority Self signed certificates are sufficient to do encryption however a warning screen wil...

Page 110: ... and RTMP P 66 it is possible to distribute videos using each protocol or operate the camera If it is unnecessary to connect the camera to a device using these protocols set each item to Disable Precautions When Disposing the Camera When disposing the camera initialize the camera and delete all setting information such as network settings and administrator account For camera initialization refer t...

Page 111: ...nverter 34 Digital zoom 34 DNS 63 E Encrypted communications 70 Enhanced ND Filter 36 Environment 79 Error log 89 Exposure 35 External Connection IP 65 External Connection Serial 67 F Face Detection AF 45 Factory default settings 96 97 Firewall 25 Flicker Reduction 39 Focus 45 Frame Frequency Hz 79 Framerate 56 G Gain dB 38 Gamma 42 General audio 58 Genlock 76 Guest user 71 H Handle 12 HDMI SDI 55...

Page 112: ...tion 16 RESET switch 13 96 RTMP 66 RTP server 60 RTP stream 61 S SDI 55 Security measures 106 Serial port 67 Server 59 Server certificate 70 Server certificate management 69 Settings Page 30 31 Sharpness 43 Shooting Mode 35 Shutter Mode 37 Soft Zoom Control 48 Specifications 100 SSL TLS 70 Standard communication IP 65 Standard communication serial 68 Standby 31 Substream 1 57 Substream 2 57 System...

Page 113: ...113 Z Zoom 33 ...

Page 114: ...BIE 7307 000 CANON INC 2021 ...

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