Canon CR-N300 Page 84 Settings Manual Download

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Display and download log messages.

View Logs

Displays the history of camera operation and connection.

[

ystem Log], [Error Log]

When [View] is clicked, log messages from the time the camera was turned on is displayed.

When [Download] is clicked, the message list can be downloaded as a file.

For details on log message, refer to "List of Log Messages" (P. 93).

[System] > [Maintenance] > [Log]

Summary of Contents for CR-N300

Page 1: ...This document should be read before using the product ENGLISH Remote Camera Settings Guide ...

Page 2: ...marks or registered trademarks of their respective holders Software License Agreement For the software license agreement refer to the text file provided with the software and installer Third Party Software This camera contains third party software modules Confirm each module s license conditions in System Maintenance General Tool See Third Party Software License Conditions on the Settings Page Sof...

Page 3: ...coded only 1 for a personal and non commercial purpose or 2 by a video provider licensed under the AT T patents to provide MPEG 4 compliant video No license is granted or implied for any other use for MPEG 4 standard THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO i ENCODE VIDEO IN COMPLIA...

Page 4: ... and or for any resulting claims brought against you by third parties as a result of such security breaches due to network security of this product You need to take appropriate steps to help avoid security breaches which depending on a variety of factors including your network environment can include but may not be limited to the following Use the product in a network secured by a firewall or othe...

Page 5: ...n only The screenshots may differ from the actual screens displayed Descriptions use sample screens when connected to the CR N500 with Windows 10 for the operating system and Google Chrome for the web browser Symbols Indicating Camera Models Descriptions that differ depending on the camera model are indicated by the camera name and the following symbols User Manuals Installation Guide Important In...

Page 6: ...he instructions indicated by this symbol may result in property damage other than this product Be sure to follow these precautions Important Cautions and restrictions during operation Make sure to read these carefully Note Supplementary descriptions and reference information ...

Page 7: ... Camera Search Tool 17 Camera s Settings Page from the Web Browser 19 Chapter 2 Camera Setup Overview 21 Accessing from a Web Browser 21 Configuration of the Settings Page 23 Camera Operation 25 Operation by Clicking on the Video Display Area or by Slider 25 Exposure Settings 27 WB Color Settings 31 Image Quality Settings 33 Image Quality Details Settings 35 Focus Settings CR N500 37 Autofocus 37 ...

Page 8: ... System Communication Network 59 LAN 59 IPv4 59 IPv6 60 DNS 60 mDNS 61 System Communication Wireless LAN 62 Interface 62 Access Point 62 IPv4 62 System Communication External Connection IP 64 Standard Communication IP 64 NDI HX 64 RTMP 65 System Communication External Connection Serial 66 Serial Port 66 Standard Communication Serial 67 System Security Certificate Management 68 Server Certificate M...

Page 9: ...Restore 82 Backup Restore 82 System Maintenance Update Firmware 83 Device Information 83 Update Firmware 83 System Maintenance Log 84 View Logs 84 Chapter 3 IR Remote Controller Names and Functions of Parts 86 Handling the Remote Controller 88 Chapter 4 Appendix USB Camera Functions CR N300 90 Image Adjustment Camera Control Functions 90 Troubleshooting 91 List of Log Messages 93 Log Messages on t...

Page 10: ...easure 4 Monitoring the Log 113 Measures Suitable to the Users Environment 1 User Management 114 Measures Suitable to the Users Environment 2 Host Access Restrictions 114 Measures Suitable to the Users Environment 3 Setting to the Digest Authentication 114 Measures Suitable to the Users Environment 4 Changing the Port Number 115 Measures Suitable to the Users Environment 5 Encrypting Communication...

Page 11: ...Chapter Before Use This chapter explains the software related to the camera and examples of system configuration It also describes the preparation and settings after installing the camera ...

Page 12: ... HDMI OUT N300 N500 N500 N500 NDI Supported Switcher Switcher Monitor etc Microphone Sync generator Mobile Device etc IR Remote Controller Standard Communication Serial Supported Controller Web Conference Tools etc XC Protocol Supported Controller RC IP100 etc Settings Page Remote Camera Control Application Wi Fi Wireless LAN PoE Hub Computer RTMP Server Settings Page Remote Camera Control Applica...

Page 13: ...tion System Layout Example 3 The following is an example with no network connection Even if network communication is not used during shooting it is necessary to connect to the network beforehand and perform the initial settings from the computer LAN LAN SDI OUT SDI OUT Switcher PoE Hub RC IP100 LAN Computer RTP Client RTMP Server Remote Camera Control Application PoE Hub HDMI OUT Monitor Power sup...

Page 14: ...ing is an example of connecting the camera as a USB camera It is necessary to connect a headset microphone speakers etc to the computer separately to hold web conferences USB Power supplied by the Compact Power Adapter IR Remote Controller ...

Page 15: ...g the camera to the computer over a network first For details refer to Initial Camera Settings P 17 Remote Camera Control Application This software is used for operating cameras while checking the camera videos This software can perform the following operations on the camera Pan Tilt Zoom operation Preset movement Trace function For details on uses and functions refer to Remote Camera Control Appl...

Page 16: ...are as an application that allows communication through the firewall Note If applications were not added in this procedure they can still be added as allowed applications in the Windows Security Alert dialog that appears when starting the software Security Checking Settings 1 Click Windows Defender Firewall in Control Panel Systems and Security 2 Click Allow an app or feature through Windows Defen...

Page 17: ...a are different if IPv6 of the computer is enabled the camera will be detected using the IPv6 link local address If IPv6 is not available either assign an IPv4 address on the DHCP server or use the AutoIP feature to detect the camera To use the AutoIP function set the computer to Automatically obtain IP address in the Windows network settings and connect the computer and camera to a network enviro...

Page 18: ...the output video are determined according to the set frame frequency When using the camera as a USB camera set the frame frequency to 59 94 Hz or 50 00 Hz To exit the camera search tool click Exit in the File menu or click the button at the top right of the screen 4 Enter the Administrator Name and Administrator Password select Language and click Apply and Reboot Important To ensure system securit...

Page 19: ...ngs changed in step 1 Important Able to access with the IP address of 192 168 100 1 approximately 2 minutes after connecting the camera to the network environment If an IPv4 address is assigned by the DHCP server it will switch to that address and access by 192 168 100 1 will not be possible If there are devices with 192 168 100 1 on the same network the same IP address will be assigned and access...

Page 20: ...se the camera are made on the Settings Page Before starting operation make various settings on the Settings Page according to the shooting conditions and purpose There are also menus that can be performed during operation such as camera maintenance ...

Page 21: ...o first connect with a wired LAN and configure the wireless LAN settings Click the System tab and set Wireless LAN to Enable in Communication Wireless LAN configure Overview Important In the case the Administrator Account is forgotten return settings to factory default settings P 100 However because the Administrator Account and other settings will be initialized it will no longer be able to conne...

Page 22: ...se to each other as possible If necessary change the installation height and orientation Surrounding Electronic Devices If the network speed becomes slow due to the influence of nearby electronic devices radio interference changing the channel may solve the problem IEEE 802 11 b g n wireless LANs use the same 2 4 GHz frequency band as microwave ovens cordless phones wireless microphones and Blueto...

Page 23: ... needing to stop HDMI SD output or IP distribution of videos If is clicked while the camera is on This will switch to standby Do you want to continue message will appear Click OK and On Standby will appear in the video display area and will go into standby mode Click Start Up to return to the power on state The power lamp on the front of the camera is as follows On green Power on ON orange Standby...

Page 24: ...ls tab P 35 Sets advanced image quality settings 13 Focus tab P 37 Sets focus settings 14 PTZ IS tab P 45 Sets pan tilt and zoom operations and image stabilizer settings 15 Preset tab P 46 Sets the preset settings 16 System tab P 48 Configure advanced camera system settings such as video and audio server communications and security If this tab is clicked the video display operation area disappears...

Page 25: ...ired location repeat the operation Note When operating Focus the camera angle cannot be centered by clicking on the video display area Slider Operation Dragging the pan and tilt slider knobs pans and tilts the camera Drag the zoom slider knob to operate the zoom The slider knob moves even if clicking the slider on the point without the knob Fine tune the pan tilt and zoom positions by clicking the...

Page 26: ... 400x the digital zoom area is displayed on the zoom slider and digital zoom operation is enabled When PTZ IS Digital Zoom is set to Digital Tele Converter P 45 the video is magnified according to the magnification selected but the position of the slider does not change N500 N300 Digital zoom area Optical zoom area ...

Page 27: ...und to make the subject stand out Sports Captures fast moving subjects Low Light Brightly captures subjects in dark locations Spotlight Captures subjects illuminated by a spotlight beautifully Note In Portrait Sports Low Light and Spotlight the exposure iris shutter speed gain etc settings are adjusted automatically In the WB Color tab only White Balance Mode and Color Temperature K are displayed ...

Page 28: ...estored ND Filter Choose whether to use the ND filter ND filter can be switched to three levels 1 4 1 16 1 64 The ND filter allows to open the aperture for a video with shallow depth of field even in a bright environment This is also convenient for avoiding blur caused by narrowing down the aperture Note Changing the ND Filter settings in certain shooting conditions could generate some slight chan...

Page 29: ... Adjustment can be made in the ranges below 6 0 to 33 0 dB by 0 5 0 0 to 36 0 dB by 0 5 When Image Quality Gamma is Wide DR or Canon Log3 the adjustment range is 2 5 to 33 0 dB Note Increasing the gain may cause a slightly grainy screen Also uneven colors white dots and vertical lines may appear on the screen AGC Limit Able to suppress the occurrence of grainy screen uneven colors white dots verti...

Page 30: ... be possible to suppress flicker by setting the shutter speed according to the frequency of the power supply For 50 Hz select 1 50 second or 1 100 second for 60 Hz select 1 60 second or 1 120 second Not available depending on the frame frequency Auto Slow Shutter When shooting in a place with insufficient light such as a room with low light slows down the shutter speed automatically and adjust to ...

Page 31: ...erence white color in the actual shooting environment Illuminate a gray card or white subject white paper etc with a light source and click White Balance Calibration while the subject fills the screen Possible to register two settings Set A and Set B The settings are erased after the camera is restarted or turned off on so register them as a preset in order to save the settings Note When shooting ...

Page 32: ...ine tune the tone of the video Settings Adjustment Items Gain Color depth Phase Hue R G Cyan to green and red to magenta color tones R B Cyan to blue red to yellow color tones G R Magenta to red and green to cyan color tones G B Magenta to blue and green to yellow color tones B R Yellow to red blue to cyan color tones B G Yellow to green and blue to magenta color tones ...

Page 33: ...to express black gradation in the shadow areas more compared to Normal 2 Able to express black gradation in the shadow areas more compared to Normal 1 Normal 4 x5 0 Able to express black gradation in the shadow areas more compared to Normal 3 Wide DR Ensures a wide dynamic range Used to output to a TV monitor Canon Log3 Gamma for postproduction processing Image Quality Settings Image Quality Mode ...

Page 34: ...for UHDTV 4K 8K This is the setting for HDMI SDI output BT 709 Gamut A standard color space that conforms to the sRGB standard Color Matrix Select the video s image tone Video Realizes color reproduction with contrast suitable for TV broadcasting Neutral Faithful color reproduction Normal 2 3 4 Normal 1 Normal 4 Normal 3 Normal 1 2 Normal1 Wide DR Canon Log 3 Wide DR Normal1 Input Input Input Outp...

Page 35: ...ma is set to Canon Log3 it will not be displayed Black Master Black Red Black Master Black Blue Corrects R and B individually for black color casts When Image Quality Gamma is set to Canon Log3 it will not be displayed Black Gamma Level Black Gamma Range Black Gamma Point Corrects gamma in shadow areas By changing each value the gamma curve on the black side within the range shown in the figure be...

Page 36: ...36 Saturation Adjusts the color intensity in the highlighted areas This function will not be displayed when Image Quality Gamma is set to Wide DR or Canon Log3 Slope Point Input Output Input Output N500 ...

Page 37: ... the AF frame size is set to Big or Small selecting the position of the AF frame is possible During face detection or subject tracking the size and position of the AF frame automatically changes to match the face and subject P 38 Auto Focuses on the subject in the center of the screen No frame is displayed Small Big Focuses on the subject in the AF frame shown Able to move the AF frame to any posi...

Page 38: ...ion is not performed when adjustment information cannot be detected adjustment can be performed more stably than Continuous AF Speed Selects the autofocus adjustment speed The setting values are High Normal and Low in order of speed AF Response Selects the responsiveness of the autofocus The setting values are High Normal and Low in order of the shortest time until the focus operation starts Focus...

Page 39: ...ame frequency is 29 97 Hz 25 00 Hz or 23 98 Hz It may be difficult to focus with autofocus in certain cases Shooting conditions that are difficult to focus with autofocus When Image Quality Gamma is set to Canon Log3 or Wide DR When the iris is narrowed down When the shutter speed is in the range of Slow sec When subjects are at both far and near sides The following are the main examples of failur...

Page 40: ...he focus guide frame is displayed and is able to move the frame to the position clicked on the screen The focus guide frame visually displays the direction and amount of adjustment from the current focus position to the in focus position Face Detection Displayed when Focus Guide is set by Touch Operation When set to On if there are people s faces on the screen the focus guide frame will be display...

Page 41: ...o 3 0x or 6 0x The face detection is not available if Shutter speed slower than 1 30 of a second frame frequency at 59 94 29 97 Hz 1 25 of a second at 50 00 25 00 Hz or 1 24 of a second at 23 98 Hz Focus Limit The setting is the same as for Autofocus P 37 ...

Page 42: ...tect and focus on a person s face Off Focuses on the center of the screen Face detection is not performed Face Det Tracking Gives priority to focus on a person s face When there is a person s face in the screen When multiple people are in the screen the main subject is automatically determined The following face frame is displayed Click on a face frame to track that face P 43 When there is no face...

Page 43: ... This is called tracking When Face Detection AF is Off The subject in the center of the screen stays in focus and the AF frame will not be displayed When Face Detection AF is Face Det Tracking When clicking on a person s face a tracking frame appears on the face and the tracking will be in progress If something other than the face of a person is clicked the tracking frame appears on the subject cl...

Page 44: ...d at 50 00 25 00 Hz or 1 24 of a second at 23 98 Hz When PTZ IS Digital Zoom is set to 400x and the image size is magnified by more than 80 times PTZ IS Digital Zoom Digital Tele Converter to 6 0x Manual Focus Manual Focus makes the focus position move manually Note If a zoom operation is performed after focusing the focus may shift If the camera is left turned on the focus may shift due to increa...

Page 45: ...tion Image Stabilizer Select whether to use a function that reduces the blurring of videos caused by camera vibration Standard corrects relatively small blurs Powered IS corrects blurring during telephoto shooting The closer the zoom is to the telephoto side the greater the correction effect It is not suitable for pan or tilt Note If the blurring is too large it may not be corrected completely For...

Page 46: ...e 2 PTZF Camera Settings Check the items to preset 3 Pan Tilt Speed Zoom Speed Displayed when PTZF is checked Preset Settings 1 Click the Preset tab on the settings page 2 Click the preset number field to register and click Add to register 3 Set the preset items and click Add Item Preset target PTZF Pan Tilt Zoom position Focus PTZ IS Digital Zoom Pan Tilt Acceleration Camera Settings Exposure WB ...

Page 47: ...ts including home position in the camera Calling Presets Select the preset to call from the list and click View to have the preset settings reflected on the camera Confirm the settings in the video display area Note If the pan tilt zoom or focus of the camera is operated while a preset is running the preset stops However another preset can be called while a preset is running Deleting Presets Selec...

Page 48: ...When System tab is clicked the setting items category is displayed on the left side of the screen and the setting screen is displayed on the right side Categories of the setting items can also be displayed by clicking the at the upper right of the screen If the width of the screen is narrow operations must be made from the menu since the categories of the setting items are hidden System Settings S...

Page 49: ...n Network Setting the network to which the camera is connected P 59 Wireless LAN Setting the access point or IPv4 settings P 62 for direct connection of the camera and Wireless LAN enabled device External Connection IP Setting the communication protocol for IP connection of the camera with external devices such as controllers P 64 External Connection serial Settings for serial connection of the ca...

Page 50: ... changes to Apply and Reboot Click Apply and Reboot to apply the changes and restart the camera Click Clear to revert to the previous settings Setting Range and Character Limit For setting items for numeric values and characters the allowable range and character limit are displayed Enter within the displayed ranges Important If switched to another settings screen without clicking Apply or Apply an...

Page 51: ...eo and Audio IP Streaming Video for more information Note SDI output is not available when the video size is 3840 x 2160 SDI Settings for the output signal method of the SDI terminals 3G SDI Mapping Select the mapping method of the output signal of the SDI terminal A signal conforming to Level A or Level B of the SMPTE ST 425 1 standard is outputted System Video and Audio HDMI SDI Frame Frequency ...

Page 52: ...ronment Mainstream Set the Mainstream video to be distributed from the camera Video Codec Select the video codec type In the following cases the video codec is H 264 If System Communication External Connection IP NDI HX is Enable If System Communication External Connection IP RTMP is Enable Note If I Frame Interval sec is set to ALL I H 265 cannot be set Video Size Select a video size When the fra...

Page 53: ...Select the interval in seconds to insert an I frame into the video selected in Video Codec Specify ALL I if wanting all frames to be I frames Note When Video Codec is set to H 265 ALL I cannot be set Substream 1 Settings for the video of Substream 1 to be distributed from the camera Video Codec H 264 is fixed Video Size 640 x 360 is fixed Framerate fps Bit Rate Control Target Bit Rate Mbps I Frame...

Page 54: ...terminals INPUT MIC input method LINE MIC and with or without power to the microphone Note To use a microphone that requires phantom powering turn it on while connected and then set it to INPUT Terminal MIC 48V Input Volume Settings for the volume to be inputted from the microphone connected to the camera Current Volume Level L Current Volume Level R Displays the current volume level in the status...

Page 55: ... kbps Select the bit rate for distribution Important Video and audio may not be synchronized Depending on the performance of the computer and the network environment audio may be choppy If using antivirus software audio may be choppy If communication is temporarily interrupted by reseating of the LAN cable for example the audio will be disconnected In this case reconnect the device to the camera ...

Page 56: ... only the administrator is allowed to connect Maximum Connection Time sec Enter the maximum time in seconds that individual client can connect to the camera If 0 the connection time is unlimited System Server HTTP Video Important A confirmation dialog will appear when the HTTP port or HTTPS port settings are changed and the connection to the camera from the active web browser may become disabled I...

Page 57: ...xed value Multicast Address Enter multicast address for audio transmission as follows IPv4 in the range of 224 0 0 0 to 239 255 255 255 IPv6 address starting with ff00 8 Multicast Port Enter multicast port for audio transmission Multicast TTL Enter the effective range for multicast distribution The TTL Time To Live representing the effective range for multicast distribution is decremented each tim...

Page 58: ... General Audio Audio Input Enable cannot be set Note With one of the following settings the multicast distribution of RTP stream is disabled Set 0 0 0 0 IPv4 or 0 IPv6 for Multicast Address Set 0 for Multicast Port or Multicast TTL URL for RTP stream rtsp IP address port rtpstream config1 to 3 Example rtsp 192 168 100 1 554 rtpstream config1 Note Distribution method depends on the request for dist...

Page 59: ...lt Gateway Address DHCP System Communication Network Important If changing settings related to network connection it might not be possible to connect to the camera from the web browser In this case by clicking Apply or Apply and Reboot a dialog for confirmation will be displayed Click OK to apply the change If unable to reconnect to the camera from the web browser after the camera is restarted due...

Page 60: ... Address Manual For setting the address manually enter a fixed IPv6 address Prefix Length For setting the address manually enter a prefix length IPv6 Default Gateway Address For setting the address manually enter a default gateway address Make sure to set when connecting the camera to a subnet different from IP connection device such as controller IPv6 Address Auto When IPv6 is Enable and Auto RA ...

Page 61: ...Name The host name of the camera can be registered with alphanumeric characters to the name server Search Domain When adding a domain name to the search domain list enter the domain name and click Add If a domain name is specified in the search domain list it will be handled in the form of host name domain name simply by specifying the host name without the domain name in the specified server such...

Page 62: ... as the access point SSID Enter the network name SSID Enter in single byte alphanumeric characters numbers or symbols Authentication Method Fixed as WPA2 PSK WPA3 SAE mix Password Enter a password for the access point Enter in single byte alphanumeric characters numbers or symbols Confirm Password Enter the same password as above for confirmation Channel Setting When connecting multiple devices at...

Page 63: ...Pv4 address Subnet Mask Enter specified subnet mask value for each network Note The wireless connection must be on a different subnet than the wired LAN If the specified IP address is in the same subnet as the wired LAN an error occurs ...

Page 64: ...HX Settings for exchanging data with NDI HX supported devices NDI HX Select whether to use NDI HX as the communication protocol For setting to Enable go to System Communication Network mDNS and select Enable P 61 Note When System Video and Audio IP Streaming Video Mainstream Video Codec is set to H 265 NDI HX cannot be used Audio Transmission Select whether to use the audio transmission When Disab...

Page 65: ...the group list Able to sort the list items in ascending order by clicking and in descending order by clicking Select a group in the group list and click to delete the group RTMP A communication protocol for the streaming playback of video and audio and sending and receiving the data RTMP Select whether to use RTMP as the communication protocol Note When H 265 is set for System Video and Audio IP S...

Page 66: ... Length bit Data length of serial communication is fixed at 8 bit Start Bit bit The length of the start bit is fixed at 1 bit Stop Bit bit The length of the stop bit is fixed at 1 bit Parity The settings for the error detection code is fixed to None Note In the next item if the Standard Communication Serial is set as Enable the settings for the baud rate of the serial communication data length sto...

Page 67: ... connection with standard serial communication Standard Communication Serial Select whether to use standard serial communication Serial Device Address Select the address of the camera When Auto is selected addresses will be automatically assigned ...

Page 68: ... Once processed the certificate signing request will be displayed in a separate window Create Self Signed Certificate Enter the following items click Apply and click Execute to create a self signed certificate Note Creating a certificate takes time so it is recommended to stop the video distribution processes etc Country C Enter the ISO3166 1 alpha 2 country code State Province ST Locality L Organ...

Page 69: ...ertificates registered in System Security Certificate Management Server Certificate Management and click Select Follow the displayed messages to reboot The created certificate takes effect after a reboot Certificate Validity Period Displays the validity period of the selected certificate Note Depending on the server certificate used by the camera and the computer connected to the camera it may be ...

Page 70: ...ss the camera with the administrator name and password registered with administrator account Authorized User This account is used to access the camera by authenticating with a user name and password It is required to enter a user name and password of the controller or other connecting devices Guest User The account is used for the device to access the camera without user authentication System Secu...

Page 71: ...mbols User List Displays a list of added authorized users Able to sort the list items in ascending order by clicking and in descending order by clicking Select a user in the list and click to remove the registered user User Authority Set the privileges for authorized users and guest users This setting enables to set access restrictions for the Settings Page Camera Control Video Distribution Select...

Page 72: ...access restrictions by network or host If set to No access to all ports is blocked IPv6 Host Access Restrictions Specify the hosts from which IPv6 access is permitted and prohibited Apply Host Access Restrictions Select whether to use IPv6 host access restrictions Default Policy Select whether to allow or block access from IPv6 addresses that have not been specified in Prefix Prefix Length Prefix ...

Page 73: ...73 If set to No access to all ports is blocked ...

Page 74: ...table for the location the camera will be installed Video Flip Select whether to vertically flip the video Select the setting suited to the camera installation method such as ceiling mount or placing on a desk Tally Lamp Settings for the tally lamp Tally Lamp Control Select whether to use tally lamp control Tally Lamp Brightness Select the brightness of the tally lamp when Tally Lamp Control is se...

Page 75: ...rnal video device Use the GEN LOCK terminal to input external sync signals analog black burst signal or HD ternary signal to the camera Genlock Select whether to use Genlock Genlock Adjustment Adjusts the H phase of the genlock in the range of approximately 0 4 H around the phase difference 0 Note When a synchronizable Genlock signal is inputted synchronization will stabilize after approximately 1...

Page 76: ...Enter the IP address or host name of the NTP server in NTP Server Use DHCP The camera s time is synchronized with the time of the NTP server at the address acquired from the DHCP server The acquired NTP server address is displayed in NTP Server DHCP In order to set this change System Communication Network IPv4 IPv4 Address Settings Method to Auto DHCP P 59 Use DHCPv6 The camera s time is synchroni...

Page 77: ...urrently accessing the camera After clicking Apply Settings Method will change to Set manually Time Zone is not automatically selected so set it if necessary Note If the NTP server IP address is incorrect or a connection with the NTP server cannot otherwise be established Last Sync Time will not be updated or will be left blank Time Zone Select the appropriate GMT Greenwich Mean Time time differen...

Page 78: ...Hz can be changed by the initial settings The HDMI SDI output signal format and the frame rate of the IP streaming video are selected according to the frame frequency Options for Exposure Shutter Mode Slow sec also will be changed so check the settings of presets if they were registered System System Environment ...

Page 79: ...79 Set the language to be displayed on the Settings Page Language Select the display language System System Language ...

Page 80: ...rd Party Software License Conditions Third party software license information is displayed as a list Pan Tilt Initialization If the Pan Tilt position shifts click Execute to initialize the position Reboot Reboots the camera Initialization Initialize the camera System Maintenance General Important Do not turn off the power to the camera while performing Restore Default Settings Turning off the came...

Page 81: ...ill not be enabled Use the Camera Search Tool to configure the initial settings Note Even if the Network Settings and Management Information is set to Save the Wireless LAN setting will be initialized Restore Default Settings After rebooting follow the selection in Network Settings and Management Information to restore the default settings Note Before clicking Execute in Restore Default Settings i...

Page 82: ...elf When restoring from encrypted backup data enter the password set when backing up Use at least two types of single byte alphanumeric characters numbers or symbols Note The settings are not restored if the password set when backing up and the password set when restoring do not match System Maintenance Backup Restore Important Do not turn off the power to the camera while performing Back Up Setti...

Page 83: ...Administrator Password Note Even if the Restore Default Settings is set to Do not restore the Wireless LAN setting will be restored Update Firmware Click to select the firmware file for updating and click Execute When a confirmation message is displayed click OK to start Update Firmware During update the camera s front STATUS lamp will blink After update firmware is performed the camera will be re...

Page 84: ...ration and connection System Log Error Log When View is clicked log messages from the time the camera was turned on is displayed When Download is clicked the message list can be downloaded as a file For details on log message refer to List of Log Messages P 93 System Maintenance Log ...

Page 85: ...Chapter IR Remote Controller This section describes the features and handling of the included IR remote controller ...

Page 86: ...SET Set or call a preset If a number 1 to 10 is pressed while pressing the SET button the current camera settings such as camera angle zoom and focus are saved as a preset to that number Press the number 1 to 10 to call the registered preset Note Registrable presets are 1 to 10 Presets unable to register are 11 to 100 If any preset is registered to 1 to 10 the new setting is overwritten Presets fr...

Page 87: ...earby For details on setting the camera number refer to Installation Guide Important Information 6 ZOOM Press the T button to zoom in telephoto and the W button to zoom out wide angle 7 ZOOMSPEED Adjusts the zoom speed Press the FAST button to increase the operating speed or the SLOW button to decrease it 8 OPTION button Not supported for future expansion 9 P T SPEED Adjusts the pan tilt speed Pre...

Page 88: ...the positive and negative directions Close the battery cover tightly until it snaps Precautions If the remote controller does not work replace the battery with a new one Do not drop or damage the remote controller Avoid getting liquid on the remote controller This may cause the remote controller to malfunction Handling the Remote Controller ...

Page 89: ...to take when trouble occurs or a log message is displayed during camera use It also explains how to reset the USB camera function or camera to the factory default settings perform routine maintenance major specifications and camera security measures N300 ...

Page 90: ...lled are as follows The items that can be controlled differ depending on the web conference tool 1 Limited to the optical zoom range 2 Aperture value multiplied by 1000 i e 2800 means F2 8 3 When the image is reversed Note Among the control items defined by UVC USB Video Class following functions are not supported Contrast Hue Saturation Sharpness Gamma Color Enable Power Line Frequency Anti Flick...

Page 91: ...ect to Configure to exclude the camera or the software where the problem occurred in the security software The camera s SERVICE switch is set as a USB camera Switch the SERVICE switch and restart the camera Refer to Installation Guide Important Information Unable to connect to the camera in wireless LAN Exceeds the maximum number of devices that can be connected to the camera via wireless LAN Disc...

Page 92: ...g Pan Tilt Initialization in System Maintenance General Tool initializes the pan tilt position If using an IR remote controller press the P T INIT button to initialize If the POWER lamp is also blinking there may be some abnormality occurred to the camera Restart the camera If the problem is still not solved contact the sales representative Out of focus When autofocus is used to control the focus ...

Page 93: ...asure If the error is detected after rebooting initialize to the factory default settings If the problem persists contact the dealer Description 1 error occurred 2 S320 1 PAN TILT 2 Error details Meaning An error occurred during operation or stopping of PAN TILT Countermeasure Check if there is anything that interferes with the PAN TILT operation such as the contact of the camera head with somethi...

Page 94: ...r is still detected after rebooting it may be a failure so contact the dealer Description cannot set config 1 2 B403 1 Error notification number 2 Error number Meaning The settings could not be updated The audio server stops Countermeasure If the error is still detected after rebooting it may be a failure so contact the dealer Description video 1 initialization failure 2 3 V400 1 Video number 2 Pr...

Page 95: ...ing Failed to send audio message Description audio message recv error 1 2 B204 1 Error notification number 2 Reason for error Meaning Failed to receive audio message Description command queue overflowed C211 Meaning The camera control command queue overflowed and some commands were discarded Countermeasure Send the camera control command again after a while Description RTSP Error error_code 401 Un...

Page 96: ...system S080 Meaning The power required to start the camera system is not being supplied Countermeasure Use a DC or PoE supported L2 switch as the power source Description Connected 1 S046 1 MAC address of the connected device Meaning Device successfully connected Description Disconnected 1 S047 1 MAC address of the connected device Meaning Disconnected from the device Description wireless interfac...

Page 97: ...ning The wired and wireless LANs are configured on the same subnet Description 1 httpd H001 1 starting stopping Meaning HTTP Server started stopped Description Authentication failed for 1 IP 2 H145 1 Implemented countermeasures against URL XSS vulnerability Equivalent to ftpd 2 IP address Meaning Authentication failed Description 1 wvhttp W001 1 starting stopping Meaning wvhttp server started stop...

Page 98: ...nnecting 49 Check client number settings 4a Check if usage of audio server is enabled Description 1 access denied 2 B103 1 Client host IP address 2 Denial type 41 42 4a Meaning Connection was initially permitted but the setting has subsequently been changed to prohibit access thereby triggering a forced disconnection the denial type is the same with B102 Description 1 camerad C001 1 starting stopp...

Page 99: ...99 NDI HX notification P001 Starting and stopping of NDI HX info Description 1 NDI HX P001 1 starting stopping Meaning The NDI HX started stopped ...

Page 100: ...n operating the camera via the network is not possible In this case press the RESET switch to reset the camera The camera does not have a power switch In order to turn the camera on or off connect or disconnect the power supply cable The RESET switch is located in a recessed area Push the switch using the tip of a pointed object such as a clip When the POWER lamp stops blinking green the reset pro...

Page 101: ...101 POWER Lamp N300 RESET Switch ...

Page 102: ... Knee Automatic On Knee Saturation 0 Focus Focus Mode AF AF Frame Size Auto Face Detection AF Face Detection Track AF Speed Normal N500 N300 N500 N500 AF Response Normal Focus Limit Off PTZ IS Digital Zoom Off Pan Tilt Acceleration Medium Soft Zoom Control Off Image Stabilizer Standard Item Factory Default Settings HDMI SDI Video Output Configuration 1920 x 1080 59 94P SDI 3G SDI Mapping Level A M...

Page 103: ...s Method Auto DHCP AutoIP Enable IPv4 Address AutoIP Item Factory Default Settings IPv6 IPv6 Enable Auto RA Enable Auto DHCPv6 Enable IPv6 Address Manual Blank Prefix Length 64 IPv6 Default Gateway Address Blank IPv6 Address Auto DNS Name Server Address 1 Blank Name Server Address 2 Blank Set Name Server Address Automatically Use DHCP DHCPv6 Host Name Blank Search Domain Blank Search Domain List B...

Page 104: ...User Camera Control Video Distribution Guest User Camera Control Video Distribution IPv4 Host Access Restrictions Apply Host Access Restrictions Disable IPv6 Host Access Restrictions Apply Host Access Restrictions Disable Camera Name Camera Name Camera Installation Conditions Video Flip Disable Tally Lamp Tally Lamp Control Enable Tally Lamp Brightness Medium Item Factory Default Settings IR Remot...

Page 105: ...mild detergent and lightly wipe off any dirt 2 Wipe with a dry cloth Cleaning the Lens Use a commercial lens cleaner to remove grime on the lens surface Scratches on the lens surface may result in poor video capture Autofocus functionality may be degraded if the lens surface is dusty or dirty Routine Maintenance ...

Page 106: ...0 sec specific values depend on the frame frequency Iris Manual Automatic aperture Gain 6 0 33 0 dB ND Filter Built in Off 1 4 1 16 1 64 motor operated White Balance AUTO AWB Set A Set B preset settings daylight 5 600 K tungsten lamp 3 200 K color temperature setting 2 000 K 15 000 K Manual Color temperatures are given for reference purposes only Focus Focus mode Manual AF boosted MF Continuous AF...

Page 107: ...frequency format is fixed and cannot be selected Resolution 1280 x 720 When frame frequency is 59 94 50 00 Hz 14 99 fps When frame frequency is 23 98 Hz 11 99 fps When frame frequency is 29 97 25 00 Hz 12 50 fps Protocol XC Canon s original RTSP RTP NDI HX RTMP RTMPS Standard Communication Serial Standard Communication IP Preset Number of presets Max 100 including home position Communication Contr...

Page 108: ...29 3 W 601 mm T Full HD approx 30 5 W 627 mm T Digital Zoom 20 x Lens Configuration 12 elements in 10 groups including 2 aspheric elements Minimum Focusing Distance 1 cm 0 39 in at full wide angle 60 cm 2 0 ft throughout the zoom range Angle of View 4K UHD Horizontal 65 6 W 3 6 T Vertical 39 8 W 2 0 T Full HD Horizontal 63 5 W 3 4 T Vertical 38 4 W 1 9 T Shutter Speed 1 6 1 2000 sec specific value...

Page 109: ... exceeds the frame frequency cannot be selected JPEG has one pattern fixed depending on the frame frequency format is fixed and cannot be selected Resolution 1280 x 720 When frame frequency is 59 94 50 00 Hz 14 99 fps When frame frequency is 23 98 Hz 11 99 fps When frame frequency is 29 97 25 00 Hz 12 50 fps USB Motion JPEG 1920 x 1080 1280 x 720 640 x 360 59 94 Hz 12 00 fps 5 00 fps 50 00 Hz 12 5...

Page 110: ...s Dimensions W x H x D Approx 154 x 178 x 164 mm 6 06 x 7 01 x 6 46 in excluding protrusions Weight Approx 2 2 kg 4 86 lb body only Supported Controllers Hardware RC IP100 Software Remote Camera Control Application Input Rate AC 100 to 240 V 50 60 Hz 90 VA AC 100 V to 120 VA AC 240 V Output Rate DC 24 V 1 8 A Temperature for Use 0 C 40 C 32 F 104 F External dimensions W x H x D Approx 67 5 x 34 x ...

Page 111: ... supported for displaying video Does not support audio Camera Search Tool Mobile Device iPhone 11 Pro Max iPad Pro Pixel 4XL NEC LAVIE Tab E TE710 KAW OS iOS 14 2 1 iPadOS 14 2 Android 11 Android 10 Web Browser Safari Chrome 87 OS Windows 10 64 bit CPU Intel Core i7 4700 or greater Memory 8 GB or more Display Resolution 1920 x 1080 or greater ...

Page 112: ...ning measures must be taken according to the customer s network environment and or purpose of the camera use In order to reduce the security risk it is effective to block access physically and or virtually if it is unnecessary to be made accessible from an external network such as the internet When access from a remote location is unnecessary and the devices accessing the camera can be limited usi...

Page 113: ...hat are difficult to guess by unauthorized parties and manage them appropriately Basic Measure 2 Using the Latest Firmware The camera s firmware is updated as needed in order to improve performance of the functions and bug fixes From the security point of view it is important to always keep it updated because the measures against known vulnerabilities are applied to the latest firmware Check Canon...

Page 114: ...hout authentication Therefore guest users authority should be set only when security is ensured for example if used within the network that prohibits the external access etc otherwise disable all authority of the guest users When allowing access by guest users grant only the minimum necessary privileges to them since the same privileges are given to all guest users just as to all the authorized us...

Page 115: ...ng communication by encrypting the communication in the proper way the contents of the data are protected and safety can be secured Self Signed Certificate and Server Certificate To encrypt communication via HTTPS connection use a self signed certificate or a server certificate issued from a CA Certificate Authority Self signed certificates are sufficient to do encryption however a warning screen ...

Page 116: ...RTP protocol Standard Communication IP NDI HX RTMP When using Standard Communication IP P 64 NDI HX P 64 and RTMP P 65 it is possible to distribute videos using each protocol or operate the camera If it is unnecessary to connect the camera to a device using these protocols set each item to Disable Precautions When Disposing the Camera When disposing the camera initialize the camera and delete all ...

Page 117: ...ent 78 Error Log 93 Exposure 27 External Connection IP 64 External Connection Serial 66 F Face Detection AF 37 Factory Default Settings 100 102 Firewall 16 Flicker Reduction 30 Focus 37 Frame Frequency Hz 78 Framerate fps 52 G Gain dB 29 Gamma 33 General Audio 54 Genlock 75 Guest User 70 H HDMI SDI 51 Host Access Restrictions 72 HTTP Server 56 I Image Quality 33 Image Quality Details 35 Image Qual...

Page 118: ...al Port 66 Server 56 Server Certificate 69 Server Certificate Management 68 Settings Page 21 23 Sharpness 35 Shooting Mode 27 Shutter Mode 28 Soft Zoom Control 45 Specifications 106 SSL TLS 69 Standard Communication IP 64 Standard Communication Serial 67 Standby 23 Substream 1 53 Substream 2 53 System 48 T Tally Lamp 23 74 Tilt 25 Troubleshooting 91 U Update Firmware 83 USB Camera 90 User Authorit...

Page 119: ...BIE 7284 001 CANON INC 2021 ...

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