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Canon Colorado 1650, Operation Manual

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Canon Colorado 1650 Operation Manual Download Page 286

Troubleshoot the mail server configuration

Introduction

Follow the procedure below to troubleshoot any mail server configuration problems.

When to do

When in the settings editor, under [Configuration] 

→

[Connectivity], you click on [Connection test]

and the result is not [Ok].

Troubleshoot error messages

Error

Troubleshoot

[Hostname not
found]

Hostname or IP address is incorrect. Check the hostname and IP address
and fill it in correctly. If you are not sure ask your IT administrator.

[Transfer abor-
ted]

1. Check if the connection with the mail server is secure or not. Check the

type of connection and fill it in correctly.

2. The trusted certificates of the mail server are not imported in the con-

troller. Import the certificates. For more information, see 

Import a trus-

ted certificate on page 290

.

After you finish

If you cannot solve the problem ask you IT administrator for help.

Troubleshoot the mail server configuration

286

Chapter 8 - Configure the network and security settings

Summary of Contents for Colorado 1650

Page 1: ...Colorado 1650 Extended operation guide 2020 2022 Canon Production Printing ...

Page 2: ...ce or suitability for particular applications The content of this publication may be subject to changes from time to time without notice CANON PRODUCTION PRINTING SHALL NOT BE LIABLE FOR ANY DIRECT INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THE CONTENTS OF THIS PUBLICATION Language Original instructions that are in American English Trademarks Ca...

Page 3: ...on software against cyber security threats Policy Guidelines Rules Canon s Secure Development Life Cycle SDLC process is an agile based development process that also models itself comparing with the National Institute of Standards and Technology NIST and Open Web Application Security Project aka OWASP It uses the practice of sprints to take advantage of the continuous delivery and flexibility that...

Page 4: ... of open source software modules contained in the above identified Canon Production Printing software of which you legitimately would like to obtain the source code We will provide you with a find place where you can obtain a machine readable copy of the source code or we will deliver a complete machine readable copy of the corresponding source code of the respective open source software component...

Page 5: ...w for using media 39 Configure media in the RIP 40 Manage media profiles in ONYX 40 Install a downloaded media profile in ONYX 41 Create a new media profile in ONYX 43 Copy an existing media profile and edit it in ONYX 44 Sync and delete media types in ONYX 49 Manage media profiles in Caldera 51 Install a downloaded media profile in Caldera 52 Create a new media profile in Caldera 55 Copy an exist...

Page 6: ...r printing a job 164 Print a job 165 Perform actions on a submitted job 168 Status on the operator panel 169 Use the PRISMAsync Remote Control app 171 Chapter 6 Maintain the system 173 Maintain the print quality 174 Guidelines to maintain the print quality 174 Start automatic maintenance 178 Start manual maintenance 180 Start periodic maintenance 182 Clean the maintenance station wiper and clean w...

Page 7: ...of HTTPS 291 Troubleshoot the use of HTTPS 293 Change the HTTPS security settings 295 Configure PRISMAsync Remote Control 296 Test PRISMAsync Remote Control 298 Manage users for PRISMAsync Remote Control 300 Make a backup 301 Restore a backup 302 Enable system installation from USB 303 Chapter 9 Troubleshooting and support 305 Tips and tricks 306 General support 308 Change the regional settings 30...

Page 8: ...tte in FLXfinish mode 353 Solve specific media transport problems 354 Bulging media 354 Wrinkling media 355 Waves in media 356 Curling media 357 Drifting media 359 Slipping media during calibration 360 Clean pollution on the printer 361 Guidelines for cleaning uncured ink 361 Clean the media cover 362 Clean the guide plate and replace the foams and roller assy 364 Error codes overview 367 Chapter ...

Page 9: ...Chapter 1 Introduction ...

Page 10: ...Maintain the print quality on page 174 Maintain the rest of the printer Maintain the printer on page 202 Network and security Network and security options Configure the network and security settings on page 273 Troubleshooting Clear jams stop the printer General troubleshooting on page 323 Clean polluted parts Clean pollution on the printer on page 361 Operator skill level This guide describes saf...

Page 11: ...ages the jobs such as pausing resuming and deleting jobs loading winding and cutting media etc Operates the printer and takes care of the daily use Maintains the printer such as cleaning the matrix plate maintenance station refilling ink etc System administrator Configures and manages the network Configures and manages the security settings Keeps the system up to date and secure Controls access NO...

Page 12: ...About the Colorado 1650 Introduction The Colorado 1650 is a 64 inch roll to roll production printer that uses a unique UV gel ink technology About the Colorado 1650 12 Chapter 1 Introduction ...

Page 13: ... 16 Stickers Take note of the safety and precaution stickers in and on the machine You can find an explanation of all the stickers in the safety chapter in this operation guide Working with UVgel ink The Colorado 1650 UVgel ink needs to be handled with care Follow the instructions in this manual to work with ink safely and read all the warnings before you start the procedure When you have to clean...

Page 14: ...ncerning operations that may lead to death or injury to persons if not performed correctly To use the machine safely always pay attention to these warnings CAUTION Indicates a caution concerning operations that may lead to in jury to persons if not performed correctly To use the ma chine safely always pay attention to these cautions This indication can concern hazards that have a specific CAU TION...

Page 15: ... notes is highly recommended Body protection symbols This manual uses the following body protection symbols to indicate that it is important to protect yourself before performing a specific task or action Symbol Type of symbol Indicates IMPORTANT Hand protection Wear the mentioned type of gloves when you perform this task or action IMPORTANT Eye protection Use the mentioned type of eye protection ...

Page 16: ...t name Available as a PDF file in multiple languag es Extended operation guide User manual On the downloads website under the prod uct name Available as a PDF file in multiple languag es Online help Embedded in the application via a weblink Available in multiple languages MSDS Safety data sheet On the downloads website under the prod uct name Available as a PDF file Care and Use poster On the down...

Page 17: ...Chapter 2 Safety information ...

Page 18: ...LTING FROM THE USE OF THE CONTENTS OF THIS PUBLICATION Canon Production Printing reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation to notify any person of such revision or changes The websites of the regional Canon sales offices are listed on the cover of the User Documentation There you can find the addresses of the local ...

Page 19: ...rn ings CAUTION Indicates a caution concerning operations that may lead to in jury to persons if not performed correctly To use the ma chine safely always pay attention to these cautions IMPORTANT Indicates operational requirements and restrictions Be sure to read these items carefully to operate the machine correct ly and avoid damage to the machine or property PROHIBITED Indicates an operation t...

Page 20: ...ning shock hazard Dis connect all power plugs from their electri cal outlet before you start a maintenance or repair action Warning Electricity Double pole neutral fusing Risk of electric shock Disconnect mains before servicing Warning Electricity The machine must be connec ted to a grounded power outlet Caution Electricity High leakage current The ma chine must always be connected to a grounded p...

Page 21: ...ical shock fire or malfunction of the machine If the power cord is damaged immediately switch off the power switch and unplug the power cord from the power outlet Contact your authorized service representative Do not use a multiple outlet adapter or an extension lead Contact your authorized service representative if an extension lead is required The use of an extension cord may result in fire or e...

Page 22: ...g the chemical emission below the limits do not place the machine in a room which is too small or insufficiently ventilated See the Product Safety Data Sheet of the machine for the ventilation recommendations Operation WARNING Do not lean lie or stand on any part of the machine including parts that can be pulled outwards e g media drawers Read the User Documentation carefully before operating the ...

Page 23: ...ion of the machine CAUTION Disconnect the power cord and other cables before you move the machine Only skilled person s are allowed to move the machine Actions in response to problems WARNING In case smoke and or fire is noticed Immediately try to close in a safe way all machine covers and doors so that the smoke or fire stays within the enclosure of the machine Prevent personal injury during clos...

Page 24: ...r recommends and that are developed for the machine Use maintenance materials and other materials for their intended purpose only Ink polluted gloves are considered chemical waste and must be disposed according to local regulations Dispose of waste of consumables supplies and maintenance materials and its packaging containing residues according to federal state and local regulations From the point...

Page 25: ...ed gloves and uncured media are considered chemical waste and must be disposed according to local regulations If ink contacts your skin clean immediately with soap and water Do not use alcohol or other solvents If ink contacts your eye s flush with water consult the ink related Safety Data Sheet SDS and contact a doctor Inks are not suitable for food related or children related applications Always...

Page 26: ... printer and avoids damage to the machine Disposal of parts WARNING All parts are produced according to the sustainability policy of Canon Production Printing You can discard all used parts into a common dustbin or follow your local or national sustainability and waste disposal procedures Magnetic parts WARNING This machine contains static magnetic part s where there may be a risk of interference ...

Page 27: ... when there is no media present Keep your fingers away because the tension bar can fall down The winder has an emergency stopping device It is located on the winder Activating this emergency stopping device stops all winder motion Safety System Chapter 2 Safety information 27 ...

Page 28: ...Safety System 28 Chapter 2 Safety information ...

Page 29: ...Chapter 3 Explore the system ...

Page 30: ...Knife compartment 2 Guide plate 3 Take up media roll 4 Power switch 5 Roll winder 6 Operator panel 7 On off button There are 2 types of the cover under the roll winder In the first design the cover can be pulled open to access the power switch In the new design you can access the power switch through an opening in the cover The components of the printer media output side 30 Chapter 3 Explore the s...

Page 31: ...sed to wind the printed media Number Component 1 Power switch winder 2 Guide plate 3 Take up media shaft 4 Tension bar For inside winding you need the new take up media shaft The gear inside the new take up media shaft is marked with the number 2 The components of the roll winder Chapter 3 Explore the system 31 ...

Page 32: ...ter sides you can perform maintenance actions Filter configuration Exhaust configuration Number Component 1 Filter fan filter configuration 2 Chiller 3 Exhaust exhaust configuration 4 Ink bottle The components of the printer sides 32 Chapter 3 Explore the system ...

Page 33: ...ance door 2 Top cover 3 Media cover 4 Media drawer 5 Maintenance drawer 6 Maintenance tray Media input unit optional NOTE The Fotoba JRL170 is an example of an external media input solution for the Colorado 1650 Number Component 1 Media input unit 2 The Fotoba JRL170 is an example of an external media input solution for the Col orado 1650 The components of the printer media input side Chapter 3 Ex...

Page 34: ...wer on the media input side to load your media rolls Number Component 1 Roll loading station 2 Media roll position 1 3 Media roll position 2 Number Component 1 Locking mechanism 2 Feed media shaft 3 Roll clamp The components of the media drawer 34 Chapter 3 Explore the system ...

Page 35: ...access the carriages the platen area and perform several maintenance actions Number Component 1 Filter filter configuration 2 Knife 3 X tran rollers 4 Curing carriage 5 Platen 6 Printhead carriage 7 Maintenance station The components of the printer top cover open Chapter 3 Explore the system 35 ...

Page 36: ...The components of the printer top cover open 36 Chapter 3 Explore the system ...

Page 37: ...Chapter 4 Handle the media ...

Page 38: ...ut rolls 2 automatic roll feeding and switching depending on media used Media take up system Both loose and tight winding possible 5 3 mm 0 21 inch is the minimum print margin no Automatic Advance correction Print margins are 8 9 mm 0 35 inch with Normal Automatic Advance Correction and 17 5 mm 0 69 inch with Enhanced Automatic Advance Correction In print mode FLXfinish an additional strip with a ...

Page 39: ...are media for printing on page 82 Load a media roll in the media drawer a core on the roll winder and calibrate your media 3 Print with or without winding on page 123 Print without winding or tape media to the take up roll core to wind media with or without a tension bar 4 Cut and unload media on page 150 Cut media and unload a roll from the winder and the media drawer General workflow for using m...

Page 40: ...ile for each media type You can use ONYX as the RIP software to manage media profiles You can Install a downloaded media profile in ONYX on page 41 Create a new media profile in ONYX on page 43 Copy an existing media profile and edit it in ONYX on page 44 Sync and delete media types in ONYX on page 49 For more information on the use of ONYX use the ONYX documentation Configure media in the RIP 40 ...

Page 41: ... You can download a media profile via ONYX Media Manager or via your local sales and support channel Media profiles are also available on graphiPLAZA Procedure 1 Open the ONYX RIP queue 2 Click on Media Manager The Media Manager application opens 3 Click on the Colorado 1650 printer icon and click on Media library above Install a downloaded media profile in ONYX Chapter 4 Handle the media 41 ...

Page 42: ...a profiles in the selected file 6 Select the media profiles you want to import and click on Import The window closes 7 Click on Ok to close the Configure printer window 8 In the RIP queue you can see that the media profiles are installed and can be used Install a downloaded media profile in ONYX 42 Chapter 4 Handle the media ...

Page 43: ...in ONYX NOTE Profiling is an expert task which requires additional information and tools not covered by this manual Contact your local support organization when you want to create or change media profiles For more information see Colorado colour management resources on graphiPLAZA Create a new media profile in ONYX Chapter 4 Handle the media 43 ...

Page 44: ...intheads NOTE This manual provides you with basic information in order to create and change media profiles Profiling is an expert task which requires additional information and tools not covered by this manual Contact your local support organization when you want to create or change media profiles Procedure 1 Open the ONYX RIP queue 2 Click on Media Manager The Media Manager application opens Copy...

Page 45: ...orado 1650 printer icon and click on Media library above 4 Select the media profile from the list and click on Make Copy A new window opens Copy an existing media profile and edit it in ONYX Chapter 4 Handle the media 45 ...

Page 46: ...the list and click on Edit A new window opens 7 Click on the Next icon For more information on the general steps use the ONYX documentation 8 You can change the media settings under Basic Media Profile Settings Copy an existing media profile and edit it in ONYX 46 Chapter 4 Handle the media ...

Page 47: ...media settings on page 65 IMPORTANT Do not change the media category this can cause damage to the printheads Check the media thickness as your new media might have a different thickness than the media of the copied media profile Copy an existing media profile and edit it in ONYX Chapter 4 Handle the media 47 ...

Page 48: ...mode under Add Edit Modes For more information see Select a print mode on page 75 14 You can change the specific print mode settings under Basic Print Mode Settings NOTE Fill in the same name as the selected print mode to avoid confusion 15 Click on Mode options A new window opens 16 You can change the rest of the media settings For more information see Change the media settings on page 65 17 Clic...

Page 49: ... the Colorado 1650 printer name 3 In the top right pane click on Device Info 4 To sync media types 1 Click on Sync Media Types NOTE Always sync media types after you made an import The synced media become visible on the operator panel under Media Media type 5 To delete media types 1 Click on Delete Media Types 2 Select the media types to be deleted from the list You can select multiple media types...

Page 50: ... on Ok to delete the selected media from the printer The selected media are deleted from the list on the operator panel under Media Media type Sync and delete media types in ONYX 50 Chapter 4 Handle the media ...

Page 51: ...u can use Caldera as the RIP software to manage media profiles You can Install a downloaded media profile in Caldera on page 52 Create a new media profile in Caldera on page 55 Copy an existing media profile in Caldera and edit it on page 56 Sync and delete media types in Caldera on page 60 For more information on the use of Caldera use the Caldera documentation Manage media profiles in Caldera Ch...

Page 52: ... support channel saved in a calpatch file for Caldera calpatch Media profiles are also available on graphiPLAZA Procedure 1 Open Caldera 2 Double click on the EasyMedia icon A window opens 3 Select the printer icon and click on Next 4 Select your printer and click on Next Install a downloaded media profile in Caldera 52 Chapter 4 Handle the media ...

Page 53: ...w opens 6 Click on Install patch The file selection window opens 7 Browse to your calpatch file calpatch and click on Load A window with profiles opens Install a downloaded media profile in Caldera Chapter 4 Handle the media 53 ...

Page 54: ... the profiles you want to install and click on Install selection 9 A message appears with the number of installed profiles click on Ok Install a downloaded media profile in Caldera 54 Chapter 4 Handle the media ...

Page 55: ... Caldera NOTE Profiling is an expert task which requires additional information and tools not covered by this manual Contact your local support organization when you want to create or change media profiles For more information see Colorado colour management resources on graphiPLAZA Create a new media profile in Caldera Chapter 4 Handle the media 55 ...

Page 56: ...ge media profiles Profiling is an expert task which requires additional information and tools not covered by this manual Contact your local support organization when you want to create or change media profiles Procedure 1 Open Caldera 2 Double click on the EasyMedia icon in the ApplicationBar A window opens 3 Select the printer icon and click on Next Copy an existing media profile in Caldera and e...

Page 57: ...l in the values in the media window For more information on the general settings use the Caldera documentation 8 Fill in the new media profile name under Main Settings 9 Check the media settings Under Parameters Change the media settings on page 65 NOTE You cannot change the media category of a media profile in Caldera Check especially the media thickness as your new media might have a different t...

Page 58: ...on Ok The window closes 11 Click on Next 12 Click on New to create a new media project print mode with media settings or select a media project from the list and click on Edit to edit Copy an existing media profile in Caldera and edit it 58 Chapter 4 Handle the media ...

Page 59: ...ngs Under Resolution Select a print mode on page 75 Under Parameters Change the media settings on page 65 14 Click on Ok and if needed follow the rest of the steps Copy an existing media profile in Caldera and edit it Chapter 4 Handle the media 59 ...

Page 60: ...become visible as media types on the operator panel instantly Sometimes you also want to delete media types from this list Procedure 1 Open Caldera 2 Double click on the EasyMedia icon A window opens 3 Select the printer icon and click on Next 4 Select your printer and click on Next 5 To delete media types Sync and delete media types in Caldera 60 Chapter 4 Handle the media ...

Page 61: ... on Delete and confirm per media type The media types are immediately removed from the printer They are removed from the list on the operator panel under Media Media type 6 To delete all media types from the printer Sync and delete media types in Caldera Chapter 4 Handle the media 61 ...

Page 62: ...ter NOTE All media types on the printer are deleted this also includes media types added via other RIPs 7 To sync media types 1 Click on Export all Medias from Rip to Printer to sync the media types of the RIP with the printer They are removed from the list on the operator panel under Media Media type Sync and delete media types in Caldera 62 Chapter 4 Handle the media ...

Page 63: ... using For more information see Manage media profiles in ONYX on page 40 Manage media profiles in Caldera on page 51 Media categories Use the information on the sticker of the media box to choose the right media category When it is difficult to decide use the overview to choose the correct category Media category Characteristics Paper Can be torn by hand Is humid sensitive will deform permanently ...

Page 64: ...d media with liner and trans parent media with opaque liner are classified under this media category Light banner 400 gsm 221 lb bond Smooth surface Is flexible Cannot be torn by hand Heavy banner 400 gsm 221 lb index Smooth surface Is flexible Cannot be torn by hand Film Smooth surface Is difficult to tear by hand Thick film 200um Smooth surface Is difficult to tear by hand Canvas Made of cotton ...

Page 65: ...e to your printer which may void your machine warranty service NOTE Changing the media settings can result in poor print quality This manual provides you with basic information in order to create and change media profiles Profiling is an expert task which requires additional information and tools not covered by this manual Contact your local support organization when you want to create or change m...

Page 66: ...s are visible with the naked eye unlike the yellow markers Black markers may have to be cut out from the printed output depending on your applica tions When the printer cannot read the markers due to the media type used a message appears on the operator panel Select None when both yellow and black markers cannot be read See Solve specific quality problems on page 340 The use of markers has influen...

Page 67: ...o tension bar or Locked tension bar Always re calibrate the media after you changed the vacuum power Location of the zones A B C D E with 1 media transport direction 1 Swath boundary Two adjoining swaths passes of the printhead must be positioned without overlap dark lines or gap white lines Winding ten sion Controls winding For printing without winding or for winding without ten sion bar select N...

Page 68: ... with new media that can touch the carriage Manual loading Use this setting when you print on weak or curled media Mostly used with a leading strip of rigid media Width detection will be done just before printing at the position of the printhead You can open the top cover and you can place the media manually in posi tion Suitable for printer cutter Controls the use of the printer cutter Disable th...

Page 69: ...c 2 250 sec and 3 the shortest time 120 sec By spooling the media forward the part of the media that is on the platen or that sits idle in the loaded position is not used to print on It is advised to use the moist sensitivity setting when you use paper based media that is sensitive to and exposed to temperature and humidity variation This way you prevent printing on waved and wrinkled media and th...

Page 70: ...dhesion can improve but this can result in gloss banding The LED is off when the value is set to 5 Tune with small steps of 1 or 2 at a time CAUTION Changing the curing settings can result in insufficient curing of the UV ink layer When you have changed the settings wear Col orado 1650 approved gloves the first time you handle the printed output to prevent any possible contact with uncured ink IMP...

Page 71: ... you clean it or call your local service representative Smudging Pincure power Controls the curing intensity of the LED for matte print modes Default value is 0 Increase or decrease for minor adjustment of the gloss value for re spectively lower or higher gloss value Decrease to lower the heat load on sensitive media Decrease to diminish eventual visibility of print surface suc tion holes in case ...

Page 72: ...changed Only for specific media or when you want to optimize print quality especially reduce artefacts at swath boundary you should select a different value Always evaluate the print quality after you have changed the value For more information on Print strategy selection see the paragraph below When you change the Print strategy setting the bitmap that is sent from the RIP to the printer is not c...

Page 73: ... left right and from swath to swath This cannot occur for strat egies of type a Type a hd are similar to type a but allow for higher OD and have a higher risk image quality problems Use the tables below to diagnose possible issues related to media and print modes Start at the left column of the table and find your situation Read the table from left to right find the problem and the resolution or a...

Page 74: ...ep varia tions More robust for gradient banding Speed 53 m2 h 173 9 ft2 h High Quality mode Superior mode Specialty mode Default Strategy 1 Media with less ink spread or Banding visible Robust 1 Strat egy 2 OD lines at swath boundary or gra dient banding Robust 2 Strat egy 3 Print quality OK Print quality not Ok select a slow er print mode Gloss print modes Media step can be visible as dark or lig...

Page 75: ... depending on the media type configuration in the RIP Print mode Passes m2 hr ft2 hr Max speed 1 159 1709 High speed 1 114 1225 Speed 2 80 860 Production 2 57 613 High quality 4 40 430 Superior 6 27 290 Specialty 8 20 215 Gloss print modes Print mode Passes m2 hr ft2 hr Matte high speed 3 46 495 Matte speed 4 38 409 Matte production 4 31 333 Matte quality 6 27 290 Matte specialty 8 20 215 Backlit ...

Page 76: ...r extra printheads When using the FLXfinish print mode the printhead is divided into zones that are dedicated to matte or gloss printing Because both finishes can be applied simultaneously media is not retracted or moved around between printing of gloss and matte sections 1 2 3 4 5 Number Component 1 Printhead carriage 2 Media 3 Gloss part 4 Unused 5 Matte part Select a print mode 76 Chapter 4 Han...

Page 77: ...Xfinish Media Application Gloss Matte Mixed Speed m h 159 R 114 Recommended Best quality for most applications Good quality for most applications Low quality applications 80 57 40 27 20 46 38 31 27 20 20 10 7 Strat2 Strat2 Strat3 Strat3 R R R R R R R R R R R R R R R R Media types that are suitable for gloss print modes and are smooth with no or minimal texture Main applications retail interior dec...

Page 78: ...ormation regarding spot colors will be provided on the right hand side If the media is set up correctly it will show CMYKSS at the ink configuration 2 defined spots Media profile settings for Caldera Caldera does not need to use a CMYKSS profile The current CMYK profiles can have FLXfinish added to it The only thing that needs to be done is that either the Gloss High Quality print mode is copied t...

Page 79: ...e is made up correctly and will be printed in matte and gloss when using the FLXfinish print mode PDF file settings for Caldera In order to verify if the PDF file is made up correctly some things need to be checked 1 Open the correct printer version 2 Set the correct media profile and print mode 3 Drag the desired FLXfinish PDF file to the image selection area 4 Go to the Spot button FLXfinish in ...

Page 80: ...the file itself in the files window This will allow the file to be opened and checked on the CMYK and Spot color percentages 7 Hovering the mouse over the Spot Color area should give a CMYK value and a Spot Color value named S FLXfinish in the RIP 80 Chapter 4 Handle the media ...

Page 81: ...FLXfinish in the RIP Chapter 4 Handle the media 81 ...

Page 82: ...n page 40 Check the media width of your roll before loading When your media width is not present in the list on the operator panel you can type it in Put on gloves to avoid pollution of the paper by your fingerprints CAUTION Watch your fingers when you handle the media roll Loading heavy media 25 kg 55 lb or more has to be done by two people or with the help of external lifting tools IMPORTANT Do ...

Page 83: ...e the feed media shaft out of the drawer 5 Insert the feed media shaft into the core of the new media roll You can use the optional grip lock for this step With the optional grip lock 1 Pull 1 the handle of the locking mechanism towards you 2 Place the grip lock 2 in the feed media shaft Load a media roll position 1 Chapter 4 Handle the media 83 ...

Page 84: ... new media roll 4 Remove the grip lock Without the optional grip lock 1 Pull 1 the handle of the locking mechanism towards you 2 Slide 2 the media shaft into the side of the core of the new media roll Load a media roll position 1 84 Chapter 4 Handle the media ...

Page 85: ...help of the ruler Check on the left and right side of the roll if both are aligned on the same size 7 Release the handle of the locking mechanism 8 Remove the tapes from the new media roll if present Place the media roll in the media drawer Load a media roll position 1 Chapter 4 Handle the media 85 ...

Page 86: ...the clamp firmly IMPORTANT Make sure you close the clamp completely until you hear a click otherwise the roll can come loose and can damage the machine Load a media roll position 1 86 Chapter 4 Handle the media ...

Page 87: ... when the media is correctly fed and loaded IMPORTANT Make sure media is always rolled up evenly on the core Do not load media that is not rolled up evenly telescoping as it can damage the machine When the printer does not take the media no beeping sound you can feed the media manually The manual feeding option is recommended for weak and difficult to load media such as canvas and textiles For man...

Page 88: ...e leading edge of the media when it has not been cut straight Take a knife and cut the media in the cutting guide NOTE Always use a straight cut leading edge for media types that are more difficult to transport e g canvas 12 Close the media drawer carefully The operator panel displays the message that new media is detected IMPORTANT Do not open the media drawer when the indicator light is off you ...

Page 89: ...to the clamp Open the top cover and guide the media again Printing starts after these actions have been completed 15 Select if and what type of clean cut you want the printer to make when you use the media for the first time For winding with a tension bar or with a locked tension bar the clean cut is neglected 16 Tap on Save NOTE For the highest output quality it is advised to always perform a med...

Page 90: ...hen your media size is not present in the list on the operator panel you can type it in Put on gloves to avoid pollution of the paper by your fingerprints CAUTION Watch your fingers when you handle the media roll Loading heavy media 25 kg 55 lb or more has to be done by two people or with the help of external lifting tools IMPORTANT Do not use dented or damaged media rolls to prevent damage to the...

Page 91: ...he new media roll You can use the optional grip lock for this step With the optional grip lock 1 Pull 1 the handle of the locking mechanism towards you 2 Place the grip lock 2 in the feed media shaft 3 Slide 3 the media shaft into the side of the core of the new media roll Load a media roll position 2 Chapter 4 Handle the media 91 ...

Page 92: ...k Without the optional grip lock 1 Pull 1 the handle of the locking mechanism towards you 2 Slide 2 the media shaft into the side of the core of the new media roll Load a media roll position 2 92 Chapter 4 Handle the media ...

Page 93: ...ed on the same size 7 Release the handle of the locking mechanism 8 Remove the tapes from the new media roll if present Place the media roll in the media drawer 9 Close the clamp firmly IMPORTANT Make sure you close the clamp completely until you hear a click otherwise the roll can come loose and can damage the machine Load a media roll position 2 Chapter 4 Handle the media 93 ...

Page 94: ...it under the metal paper guide 2 until the media is transported automatically You will hear a beeping sound when the media is correctly fed and loaded IMPORTANT Make sure media is always rolled up evenly on the core Do not load media that is not rolled up evenly telescoping as it can damage the machine Load a media roll position 2 94 Chapter 4 Handle the media ...

Page 95: ...ts as long as the media is assigned When enabled the system feeds the media to the output position You can then open the top cover and guide the media After you close the top cover the media is transported to the clamp Open the top cover and guide the media again Printing starts after these actions have been completed 15 Select if and what type of clean cut you want the printer to make when you us...

Page 96: ...t output quality it is advised to always perform a media calibration when you load a new media type or a new media width For more information see Calibrate the media on page 118 Load a media roll position 2 96 Chapter 4 Handle the media ...

Page 97: ... the RIP For more information see Print and wind with a tension bar on page 127 Check the media size of your roll before loading When your media size is not present in the list on the operator panel you can type it in Put on gloves to avoid pollution of the paper by your fingerprints CAUTION Watch your fingers when you handle the media roll Loading heavy media 25 kg 55 lb or more has to be done by...

Page 98: ...nism facing up to prevent damage to the media Firmly close the clamp Make sure you close the clamp completely until you hear a click 4 Place the new media roll with the media flap on top and towards you on the roll loading station Load a media roll for inside printing 98 Chapter 4 Handle the media ...

Page 99: ... the new media roll You can use the optional grip lock for this step With the optional grip lock 1 Pull 1 the handle of the locking mechanism towards you 2 Place the grip lock 2 in the feed media shaft 3 Slide 3 the media shaft into the side of the core of the new media roll Load a media roll for inside printing Chapter 4 Handle the media 99 ...

Page 100: ...de the media drawer Without the optional grip lock 1 Pull 1 the handle of the locking mechanism towards you 2 Slide 2 the media shaft into the side of the core of the new media roll Load a media roll for inside printing 100 Chapter 4 Handle the media ...

Page 101: ...the same size 9 Release the handle of the locking mechanism 10 Remove the tapes from the new media roll if present Place the media roll in the media drawer 11 Close the clamp firmly IMPORTANT Make sure you close the clamp completely until you hear a click otherwise the roll can come loose and can damage the machine Load a media roll for inside printing Chapter 4 Handle the media 101 ...

Page 102: ...the core Do not load media that is not rolled up evenly telescoping as it can damage the machine 13 Close the media drawer carefully The operator panel displays the message that new media is detected and an icon in the top left corner indicates that a roll is loaded for inside printing This can take 5 seconds IMPORTANT Do not open the media drawer when the indicator light is off you can damage the...

Page 103: ...e clamp Open the top cover and guide the media again Printing starts after these actions have been completed 16 Select if and what type of clean cut you want the printer to make when you use the media for the first time For winding with a tension bar or with a locked tension bar the clean cut is neglected 17 Tap on Save NOTE For the highest output quality it is advised to always perform a media ca...

Page 104: ...ction video click here to visit Before you begin Before you load a roll on the printer Make sure you have added a media profile with the correct media type via the RIP For more information see Configure media in the RIP on page 40 Check the media width of your roll before loading When your media width is not present in the list on the operator panel you can type it in Put on gloves to avoid pollut...

Page 105: ...on top and towards you 4 Take the leading edge of the rigid media and tape it to the roll of weak media 1 Tape first the center and the sides of the media 2 Then tape along the leading edge of the media Load weak media for outside printing Chapter 4 Handle the media 105 ...

Page 106: ...ading position 8 Tape the leading edge of weak media on top of the rigid media 1 Tape first the center and the sides of the media 2 Then tape along the leading edge of the media 9 Use both hands to turn the weak media roll in position 1 backward 10 Take a knife and cut the media in the cutting guide to get a straight leading edge Always use a straight cut leading edge to prevent damage to the prin...

Page 107: ...elect Upward curled media This setting persists as long as the media is assigned When enabled the system feeds the media to the output position You can then open the top cover and guide the media After you close the top cover the media is transported to the clamp Open the top cover and guide the media again Printing starts after these actions have been completed 15 Tap on Save NOTE For the highest...

Page 108: ...k here to visit video shows outside printing Before you begin Before you load a roll on the printer Make sure you have added a media profile with the correct media type via the RIP For more information see Configure media in the RIP on page 40 Check the media width of your roll before loading When your media width is not present in the list on the operator panel you can type it in Put on gloves to...

Page 109: ... on top and towards you 4 Take the leading edge of the rigid media and tape it to the roll of weak media 1 Tape first the center and the sides of the media 2 Then tape along the leading edge of the media Load weak media for inside printing Chapter 4 Handle the media 109 ...

Page 110: ...Tape first the center and the sides of the media 2 Then tape along the leading edge of the media 9 Use both hands to turn the weak media roll in position 1 backward 10 Take a knife and cut the media in the cutting guide to get a straight leading edge Always use a straight cut leading edge to prevent damage to the printheads 11 Unload the media roll in position 2 For more information see Unload a m...

Page 111: ...rinting This can take 5 seconds IMPORTANT Do not open the media drawer when the indicator light is off you can damage the machine 17 On the operator panel select the correct media type and fill in the media width 18 When the media you use has an upward curl select Upward curled media This setting persists as long as the media is assigned When enabled the system feeds the media to the output positi...

Page 112: ...edia on the platen to the desired position For more information seeTransport media by distance on page 141 Transport media by manual control on page 140 Load weak media for inside printing 112 Chapter 4 Handle the media ...

Page 113: ...ia loaded on an external device Load the media roll centered onto the core on the external device NOTE Load the media for outside printing is preferred Print quality is guaranteed after 1 meter 39 4 inch When the media is taped to the take up roll Procedure 1 Place a marker on the frame of the Colorado 1650 media input unit to identify the width of the media for example a piece of tape Load media ...

Page 114: ...nput unit Place the marker at a distance media width divided by 2 from the center notch 2 Add a mark line at a distance of 21 cm 8 3 inch from the leading edge this on both sides of the media from the external device left and right Load media with the media input unit 114 Chapter 4 Handle the media ...

Page 115: ...the printer align the media with the marker on the printer the tape you applied in step 1 NOTE It is highly recommended to perform the next two steps with two persons Load media with the media input unit Chapter 4 Handle the media 115 ...

Page 116: ...the 2 markers lines on the left and right side of the media with the input unit see illustration Distance to red dotted line is 3 cm 1 18 inch Load media with the media input unit 116 Chapter 4 Handle the media ...

Page 117: ...e reference marker lines position The allowed tolerance is 5 mm 0 19 inch at the left and 5 mm 0 19 inch at the right side If the position is not within the tolerance is 5 mm 0 19 inch pull the media back 2 persons preferred and feed again until the position is within the tolerance Load media with the media input unit Chapter 4 Handle the media 117 ...

Page 118: ...zes of the same media type you must perform calibration for each size Procedure 1 On the operator panel tap on the Media icon on the right 2 Tap on the arrow to select the roll you want to calibrate and tap on Calibrate The printer starts the calibration Two small prints are made that can be disposed This process can take several minutes 3 When the calibration is finished a message will appear on ...

Page 119: ...hers such as for taping media to the winder You can add a trailing strip after the job to add white space after an image before you make a cut Procedure 1 On the operator panel tap on the System icon on the right 2 Tap on Default settings 3 Tap on the box after Leading strip or Trailing strip and fill in the length you prefer When you fill in 0 no strip will be added 4 Tap on Save to save the sett...

Page 120: ...ng you need the new take up media shaft The gear inside the new take up media shaft is marked with the number 2 IMPORTANT Make sure you use the core of an empty media roll with the same width or wider as the media you are printing on Procedure 1 Locate the winder on the media output side Load a take up roll core onto the roll winder 120 Chapter 4 Handle the media ...

Page 121: ...edia roll core and slide it on the media shaft You can use optional grip lock to insert the media shaft into the core of the new media roll 1 Pull the handle of the locking mechanism inside the core towards you 2 Place the grip lock in the feed media shaft 3 Take the empty media roll core and slide it onto the media shaft Load a take up roll core onto the roll winder Chapter 4 Handle the media 121...

Page 122: ...n place After you finish You can now wind media onto the core for more information see Print and wind without a tension bar on page 124 Print and wind with a tension bar on page 127 Print and wind with a locked tension bar on page 132 Load a take up roll core onto the roll winder 122 Chapter 4 Handle the media ...

Page 123: ...hat best fits the media type For more information see Change the media settings on page 65 Options Media category Winding ten sion value Media characteristics Print and wind with out a tension bar on page 124 Print without winding on page 136 AutoCut on page 154 Polymeric cast vinyl Monomeric vinyl Film Light paper Paper no tension bar The media can be transpor ted well and is not too weak Print a...

Page 124: ...re you have loaded a take up roll on the roll winder For more information see Load a take up roll core onto the roll winder on page 120 The printer is ready to print CAUTION Do not position the tension bar when there is no media present Keep your fingers away because the tension bar can fall down The winder has an emergency stopping device It is located on the winder Activating this emergency stop...

Page 125: ...es when the media reaches the tape position and the operator panel gives a message indicating you can tape the media 6 Make sure the media guides are out of the way as they can damage the media 7 Take the leading edge of the media and align it on the core 8 Tape first the center and then the sides of the media to the core as shown on the operator panel For outside winding feed the media along the ...

Page 126: ...ten the curling edge 9 Move the media guides towards the middle to align with the media 10 On the operator panel tap on Ready The printer continues printing while winding the job After you finish When you want to stop winding you have to cut the media For more information see Cut the media on page 150 Cut the media manual on page 152 Print and wind without a tension bar 126 Chapter 4 Handle the me...

Page 127: ...up roll core on the roll winder For more information see Load a take up roll core onto the roll winder on page 120 Make sure you have tape ready The printer is ready to print CAUTION Do not position the tension bar when there is no media present Keep your fingers away because the tension bar can fall down The winder has an emergency stopping device It is located on the winder Activating this emerg...

Page 128: ...edia until it reaches the tape position The clamp closes and the operator panel gives a message indicating you can tape the media 6 Make sure the media guides are out of the way as they can damage the media 7 Take the leading edge of the media and align it on the core NOTE In case of weak media use a ruler to ensure that the media is exactly centered on the core Print and wind with a tension bar 1...

Page 129: ...winding feed the media along the back of the core for outside winding for inside winding NOTE In order to prevent winding issues when winding the media in the opposite direction of the roll in the drawer the media has to be taped with enough tapes over the full width of the roll to straighten the curling edge Print and wind with a tension bar Chapter 4 Handle the media 129 ...

Page 130: ...on bar and place it correctly on top of the media 11 On the operator panel tap on Ready The printer starts printing while winding the job Make sure the tension bar follows the media when the blouse is formed Print and wind with a tension bar 130 Chapter 4 Handle the media ...

Page 131: ...finish When you want to stop winding you have to cut the media For more information see Cut the media on page 150 Cut the media manual on page 152 Print and wind with a tension bar Chapter 4 Handle the media 131 ...

Page 132: ...e Load a take up roll core onto the roll winder on page 120 Make sure you have tape ready The printer is ready to print CAUTION Do not position the tension bar when there is no media present Keep your fingers away because the tension bar can fall down The winder has an emergency stopping device It is located on the winder Activating this emergency stopping device stops all winder motion Procedure ...

Page 133: ...el gives a message indicating you can tape the media 6 Make sure the media guides are out of the way as they can damage the media 7 Take the leading edge of the media and align it on the core 8 Tape first the center and then the sides of the media to the core as shown on the operator panel For outside winding feed the media along the front of the core for inside winding feed the media along the ba...

Page 134: ...a in the opposite direction of the roll in the drawer the media has to be taped with enough tapes over the full width of the roll to straighten the curling edge 9 Place the tension bar lever in locked position Print and wind with a locked tension bar 134 Chapter 4 Handle the media ...

Page 135: ...with the media Tap on Ready The printer starts printing while winding the job Make sure the tension bar falls into the locked position After you finish When you want to stop winding you have to cut the media For more information see Cut the media on page 150 Cut the media manual on page 152 Print and wind with a locked tension bar Chapter 4 Handle the media 135 ...

Page 136: ...ia type configuration in the RIP software For printing without winding you must select no tension bar under Winding tension For more information see Change the media settings on page 65 The printer is ready to print Procedure 1 On the operator panel tap on the Output icon 2 Tap on Output configuration 3 Make sure Wind the output is set to No NOTE Make sure you set the output configuration in time ...

Page 137: ...ting without winding After you finish When you want to stop printing without winding you have to cut the media For more information see Cut the media on page 150 Cut the media manual on page 152 Print without winding Chapter 4 Handle the media 137 ...

Page 138: ... When you feed the media manually the printhead carriage will move over the media to scan the side edges If the media you use requires a leading strip of rigid media then it is required to check the Requires Manual Loading setting in the Media Characteristics section of the RIP software With this setting the scan will take place just before printing NOTE The setting Requires Manual Loading only wo...

Page 139: ...o tape the media or to start printing depending on the type of media 5 Tap on Retract to retract the media to the drawer NOTE You can retract the media only when the media is not yet at the taping position Feed and retract media manually Chapter 4 Handle the media 139 ...

Page 140: ...ption becomes available IMPORTANT When media transport is started in the forward direction the system will keep spooling media until the roll is empty NOTE Backward transport is limited by the available media on the platen and the winder No media will be removed from the winder It is not possible to move printed media back into the drawer 5 Tap on Stop to stop the transport NOTE Depending on the s...

Page 141: ...of the drawer 4 Enter the Custom length 5 Tap on Start NOTE Backward transport is limited by the available media on the platen and the winder No media will be removed from the winder It is not possible to move printed media back into the drawer 6 Tap on Stop to stop the transport NOTE Depending on the settings Moist sensitivity and Auto media advance the actual print position can vary Moist sensit...

Page 142: ...ure 1 Load the media roll for inside printing on position 2 in the media drawer see Load a media roll for inside printing on page 97 2 Choose a print option depending on the type of media you are using For more information see Print with or without winding on page 123 Print on the inside of a media roll 142 Chapter 4 Handle the media ...

Page 143: ...ration guide In Placement strategy General make sure that the left and right are identical In Placement strategy Options make sure that the space between copies values are 0 Printer Use the tension bar locked In case the media is normally single sided printed without tension bar switch to the locked tension bar mode You can change this tension bar setting for the media type in the RIP Change from ...

Page 144: ...step errors caused by the ink layer of side 1 while printing side 2 Procedure 1 Load a media roll on position 2 in the media drawer with the flap pointing towards you 2 Pull the media towards you 3 Uncurl the media using an empty roll 4 Turn the media back onto the roll in the drawer 5 Load the media in the inside printing manner see Load weak media for inside printing on page 108 6 Place a new em...

Page 145: ... when you are ready to start the print job 16 Cut the media automatically when the print is completed and follow the instructions on the operator panel 17 Remove the take up media roll from the winder see Unload a take up media roll from the roll winder on page 156 in the operation guide 18 Place a new empty take up roll core and push the media shaft back on the winder This ends the printing proce...

Page 146: ...ration guide In Placement strategy General make sure that the left and right are identical In Placement strategy Options make sure that the space between copies values are 0 Printer Use the tension bar locked In case the media is normally single sided printed without tension bar switch to the locked tension bar mode You can change this tension bar setting for the media type in the RIP Change from ...

Page 147: ...y the AAC to measure and correct for additional media step errors caused by the ink layer of side 1 while printing side 2 Procedure 1 Load a media roll on position 2 in the media drawer with the flap pointing towards you 2 Pull the media towards you 3 Uncurl the media using an empty roll 4 Turn the media back onto the roll in the drawer 5 Load the media in the inside printing manner see Load weak ...

Page 148: ... and right side 15 On the operator panel tap the Completed when you are ready to start the print job 16 Cut the media manually beneath the printed line when the print is completed and follow the instructions on the operator panel 17 Remove the take up media roll from the winder see Unload a take up media roll from the roll winder on page 156 in the operation guide 18 Cut the media precisely on the...

Page 149: ...25 Repeat the actions of step 11 to 15 you did for printing side 1 26 Remove the take up media roll from the winder Print double sided with manual cut Chapter 4 Handle the media 149 ...

Page 150: ...see Change the media settings on page 65 Procedure 1 On the operator panel tap on the Cut icon on the top right 2 Move the media guides to the sides 3 When a tension bar is present a window telling you to remove the tension bar opens Remove the tension bar from the media path and tap on Completed The embedded knife cuts the media 4 Tape the trailing edge to the take up media roll in case of windin...

Page 151: ...fter you finish You can now remove the take up roll from the roll winder For more information see Unload a take up media roll from the roll winder on page 156 Cut the media Chapter 4 Handle the media 151 ...

Page 152: ...edia Procedure 1 On the operator panel tap on the Cut icon on the top right The printer transports the media automatically The operator panel displays a request to make a manual cut 2 Move the media guides to the sides 3 When a tension bar is present a window telling you to remove the tension bar opens Remove the tension bar from the media path 4 Use a knife to cut the media Cut the media as close...

Page 153: ...After you finish tap on Completed on the operator panel After you finish You can now remove the take up media roll from the roll winder For more information see Unload a take up media roll from the roll winder on page 156 Cut the media manual Chapter 4 Handle the media 153 ...

Page 154: ...f your media and make sure the media type configuration is set correctly in the RIP 1 Set Winding tension to no tension bar 2 Check the box in front of Suitable for printer cutter 3 Check the box in front of Printer does copies 2 When you want to add white space between each copy you have to define a leading or trailing strip in the RIP 1 Open the layout preview of your job in the RIP 2 Fill in th...

Page 155: ...tically cuts the media after each image has been printed 7 Collect your output at the printer After you finish When you want to stop cutting after each copy you can change the output configuration again after the jobs are completed and the queue is empty AutoCut Chapter 4 Handle the media 155 ...

Page 156: ...the media For more information see Cut the media on page 150 and Cut the media manual on page 152 CAUTION Watch your fingers when you handle the media roll Lifting heavy media 25 kg 55 lb or more has to be done by at least two people or with the help of external lifting tools Procedure 1 Locate the winder on the media output side Unload a take up media roll from the roll winder 156 Chapter 4 Handl...

Page 157: ...turdy surface 4 Pull the handle of the locking mechanism inside the core towards you Remove the media shaft from the core of the media roll 5 You can place a new empty take up roll core for more information see Load a take up roll core onto the roll winder on page 120 Unload a take up media roll from the roll winder Chapter 4 Handle the media 157 ...

Page 158: ...6 Push to place the media shaft back on the winder Make sure it clicks in place Unload a take up media roll from the roll winder 158 Chapter 4 Handle the media ...

Page 159: ...ANT Handle the media roll with care A dented media roll can damage the printer Only open the media drawer when the indicator light on the drawer is on Do not open the drawer when the light is off you can damage the machine NOTE Put on gloves to avoid pollution of the paper by your fingerprints Procedure 1 Pull firmly to open the media drawer 2 Use both hands to turn the media roll backwards 1 and ...

Page 160: ...ut the media shaft with the media roll and put it on the roll loading station 5 Pull 1 the handle of the locking mechanism towards you Remove 2 the media shaft from the core of the media roll Unload a media roll from the drawer 160 Chapter 4 Handle the media ...

Page 161: ...to the drawer and firmly close the clamp Make sure you close the clamp completely until you hear a click 7 Remove the media roll from the roll loading station Store it in a safe place so that it cannot fall over or roll away 8 Close the media drawer carefully Unload a media roll from the drawer Chapter 4 Handle the media 161 ...

Page 162: ...Unload a media roll from the drawer 162 Chapter 4 Handle the media ...

Page 163: ...Chapter 5 Print a job ...

Page 164: ...or panel Check your job and other jobs in the queue here Pause resume and remove a job or cut the media after a certain job You can also perform special actions via the operator panel such as starting maintenance actions or configuring the printer s system and connectivity settings 3 Printing Once your job has been submitted and passed the queue the printer prints your job in sheets or roll to rol...

Page 165: ...alled and connected to the printer Procedure 1 Open the RIP 2 Load one or more files you want to print 3 Make sure you use a correct media profile for the media you want to print on For more information see Configure media in the RIP on page 40 or check the website of your RIP supplier for documentation Print a job Chapter 5 Print a job 165 ...

Page 166: ...that is used for the Automatic advance correction setting in the RIP Also take into account that in print mode FLXfinish a margin with a width of 15 mm 0 59 inch is used In ONYX check the box in front of Specify Physical Width when you want to set the page size and physical width manually In Caldera you can choose to let the printer or the RIP do the roll selection Click on the wrench icon and und...

Page 167: ...ested tape the media for winding For more information see Print and wind without a tension bar on page 124 Print and wind with a tension bar on page 127 or Print and wind with a locked tension bar on page 132 Print a job Chapter 5 Print a job 167 ...

Page 168: ...when the image has been printed Cancel Tap the job in the header The Cancel icon appears Tap Cancel to cancel the job Re sume When the printer is paus ing the Resume icon ap pears Tap Resume to continue printing Stop When the printer is paus ing the Stop icon ap pears Tap Stop to stop printing The image that has been printed is cured The queue is stopped Move up Tap to select a job from the queue ...

Page 169: ...system stays opera tional and most of the time can continue its action for now Red Operator action is required now e g You must refill ink to continue print ing You must remove media from the paper path to continue printing The system is blocked and will only continue when the indicated action has been performed by the op erator Indicators on the operator panel Indicators on the operator panel wan...

Page 170: ...cation Operator attention is required When this icon appears in the queue you have to be aware that most likely the media will run out during this job The system continues the action if possible Status on the operator panel 170 Chapter 5 Print a job ...

Page 171: ...r for the Colorado 1650 For more information see Configure PRISMAsync Remote Control on page 296 2 Download the PRISMAsync Remote Control app via the Google Play Store or Apple App Store onto your mobile device 3 Open the PRISMAsync Remote Control app on your mobile device 4 Log in with your Google or Microsoft account that has been registered by the System administrator The app opens and shows on...

Page 172: ...Use the PRISMAsync Remote Control app 172 Chapter 5 Print a job ...

Page 173: ...Chapter 6 Maintain the system ...

Page 174: ...tically by the printer and or the operator NOTE Automatic manual and periodic maintenance use an intense purge and wipe to clean the nozzles This consumes more ink than the purge and wipes taking place during operation For more details see video Guidelines to maintain the print quality Maintenance videos The maintenance actions are explained in separate maintenance procedure videos Click Instructi...

Page 175: ...ure The printer performs a purge and wipe to clean the nozzles Video Clean the nozzles You can select the option Automatic nozzle optimiza tion A test pattern will be printed that will be checked by the system to obtain the best print quality Video Automatic nozzle optimization Manual maintenance When automatic maintenance has not worked sufficiently then start manual maintenance in case of print ...

Page 176: ...that have to be performed by the operator Periodic maintenance has to be done when the operator panel gives a warning This is al least once a month and depending on the ink usage between 7 and 30 days IMPORTANT You must perform all periodic maintenance indicated on the operator panel to guarantee the print quality Action Procedure Clean the mainteance station wiper an clean wall Clean the maintena...

Page 177: ...d nozzle plate Next a wiper removes the ink including the nozzle pollution from the nozzle plate This results in an optimally cleaned printhead Automatic nozzle optimization In all maintenance procedures you can select the option Automatic nozzle optimization During printing the system uses a mechanism called PAINt to check if all nozzles are functioning If a nozzle is detected as fail PAINt will ...

Page 178: ...d that you select the Automatic nozzle optimization The small test chart printed is measured by the M C and the recovered nozzles will be switched on again This will improve the print quality again If you do not select the Automatic nozzle optimization the problem nozzles will remain the status do not use Prerequisite is that the printhead area and matrix plate are clean cleaned during manual main...

Page 179: ...ded with one of the above mentioned categories no roll will be indicated for the automatic nozzle optimization Use a media width that is as large as possible and larger than 840 mm 33 inch in order to get the best optimization results The Automatic nozzle optimization takes about 5 minutes The printer will print a test chart and optimize the print quality 4 Tap on Start The printer starts the purg...

Page 180: ...u check the Advanced automatic nozzle optimization when you are experiencing print quality issues After you have cleaned the matrix plate and the printheads the recovered nozzles have to be switched on again if you do not check this option the nozzles will keep the status do not use 3 When you want to print nozzle classification charts to optimize the nozzles 1 Make sure Advanced automatic nozzle ...

Page 181: ...larger than 840 mm 33 inch in order to get the best optimization results The Advanced automatic nozzle optimization takes about 45 minutes The printer will print two charts and optimize the print quality 4 Tap on Start 5 Perform any or all of the listed actions 1 Clean the maintenance station wiper and clean wall on page 184 2 Clean the matrix plate on page 188 3 Clean the M C scanner on page 194 ...

Page 182: ...ou must perform all periodic maintenance actions when indicated otherwise the printer functions are not guaranteed Procedure 1 On the operator panel tap on the Tools icon on the right 2 Tap on Periodic maintenance 3 When you want to print nozzle classification charts to optimize the nozzles 1 Make sure Advanced automatic nozzle optimization is selected 2 Select a roll to print the nozzle classific...

Page 183: ...esults The Advanced automatic nozzle optimization takes about 45 minutes The printer will print two charts and optimize the print quality 4 Tap on Start 5 Perform all off the listed actions 1 Clean the maintenance station wiper and clean wall on page 184 2 Clean the matrix plate on page 188 3 Clean the mirrors on page 253 4 Clean the M C scanner on page 194 5 Clean the platen on page 197 6 Clean t...

Page 184: ... ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety IMPORTANT Use the prescribed cleaning liquid Do not use any other cleaners Procedure 1 Start the maintenance action via the operator panel For more information see Start manual maintenance on page 180 2 Put on the Colorado 1650 appr...

Page 185: ...MPORTANT Make sure you do not damage the rubber wiper tips Make sure the wiper is still correctly placed after cleaning For more information see Replace the wiper on page 217 6 Locate the clean wall opposite the wiper 7 Lift up the black top cover to expose the clean wall CAUTION Be careful to touch the clean wall can be hot Clean the maintenance station wiper and clean wall Chapter 6 Maintain the...

Page 186: ...on with swabs Do not use a lint free cloth IMPORTANT Make sure the clean wall does not click out of the holder 9 Carefully release the clean wall 10 Take a lint free cloth to clean the rest of the maintenance station green indicated area Clean until all residue ink is gone If necessary dampen a swab with the cleaning liquid to remove any remaining ink Clean the maintenance station wiper and clean ...

Page 187: ...ation see Guidelines for cleaning uncured ink on page 361 11 When all residue ink is removed remove all tools from the machine and dispose the gloves cloths and swabs as chemical waste according to local regulations 12 Close the top cover IMPORTANT Make sure all covers are closed correctly to prevent cured ink in your system 13 On the operator panel tap Completed to end the maintenance action or c...

Page 188: ... the prescribed maintenance materials see List of Colorado 1650 maintenance materials on page 261 IMPORTANT There are 2 types of swabs The cleaning procedure depends on the width of the swab CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maxi...

Page 189: ...ver 1 and lift the lever of the manual maintenance door on the left 2 6 Open the manual maintenance door 3 A light is switched on IMPORTANT Do not use any external light source to prevent curing of the ink and damage to the printheads 7 Locate the matrix plate in the compartment Clean the matrix plate Chapter 6 Maintain the system 189 ...

Page 190: ...lift the printhead carriage up very lightly When you press too hard you will damage the printheads and carriage 1 Make sure all sides of the tool press against the matrix plate Only when you place the cleaning tool correctly you will hear a beep beep signal 2 Hold the cleaning tool in place for at least 24 seconds until you hear a long beep signal Clean the matrix plate 190 Chapter 6 Maintain the ...

Page 191: ...of the foam you have to perform the cleaning action again from step 8 with a new foam When the stamp mark density is not uniform on the foam replace the foam and use the tool again In this example you see that you have applied more pressure at the top side of the foam 11 Take a Colorado 1650 approved swab Swabs come in 2 sizes Wide TX714A swab Narrow TX761 swab 12 Clean the matrix plate until all ...

Page 192: ...e again to remove any remaining or non visible ink 14 Locate the black protection cover and inspect if it is polluted with ink media dust or fibers 15 In case of pollution take a new swab and clean the black protection cover especially the protruding parts red indicated area 16 Only when necessary dampen a new swab with the cleaning liquid cleaner MB and clean the polluted parts of the black prote...

Page 193: ...or and the media cover IMPORTANT Make sure all covers are closed correctly to prevent cured ink in your system 20 On the operator panel tap Completed to end the maintenance action Clean the matrix plate Chapter 6 Maintain the system 193 ...

Page 194: ... free cloths Cleaning liquid IPA NOTE For information on the prescribed maintenance materials see List of Colorado 1650 maintenance materials on page 261 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 Start the main...

Page 195: ...mpen a lint free cloth with the cleaning liquid and clean then glass plate in front of the M C scanner IMPORTANT Only clean the glass plate of the M C scanner Do not touch the nozzle plates of the printhead When you touch the nozzle plates you can damage the printhead IMPORTANT Use the prescribed cleaning liquid Do not use any other cleaners IMPORTANT This cleaning liquid IPA is not used for clean...

Page 196: ...s chemical waste according to local regulations 11 Close the manual maintenance door and the media cover IMPORTANT Make sure all covers are closed correctly to prevent cured ink in your system 12 On the operator panel tap Completed to end the maintenance action Clean the M C scanner 196 Chapter 6 Maintain the system ...

Page 197: ... Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety CAUTION Do not use compressed air duster in any way other than described in this procedure Procedure 1 Start the maintenance action via the operator panel For more information see Start manual maintenance on page 180 or Start periodic maintenance on page 182 2 Put on the C...

Page 198: ...ing liquid Do not use any other cleaners Do not wet the platen directly as you can damage the printheads Do not clean outside the indicated area to avoid damaging the system 8 When all residue ink is removed take a new and clean lint free cloth to wipe the complete platen IMPORTANT Do not clean the transport rollers When the rollers are polluted call your local service representative 9 Dispose the...

Page 199: ...er 11 On the operator panel tap Completed to end the maintenance action After you finish Reload the media For more information see Load a media roll position 1 on page 82 Clean the platen Chapter 6 Maintain the system 199 ...

Page 200: ...ning liquid IPA NOTE For information on the prescribed maintenance materials see List of Colorado 1650 maintenance materials on page 261 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 Put on the Colorado 1650 approv...

Page 201: ... the cloth with the cleaning liquid to remove any remaining ink IMPORTANT Use the prescribed cleaning liquid Do not use any other cleaners 6 Dispose the gloves cloths and pin as chemical waste according to local regulations 7 Close the media cover Clean the buffer plate Chapter 6 Maintain the system 201 ...

Page 202: ...rator panel gives a red warning and the operator is asked to confirm to continue printing This will appear every day until the ink status is not expired or almost expired The ink dialog contains instructions to make clear that printhead warranty is voided if expired ink is used When the operator panel gives a red warning for another reason you must refill ink for a specific color The printing proc...

Page 203: ... GOING TO EXPIRE IN THE MACHINE YOU GET A WARNING MAKE SURE YOU USE UP THE INK BEFORE THE EXPIRATION DATE AS EXPIRED INK CAN DAMAGE THE MACHINE YOU CAN REFILL INK AGAIN WHEN EXPIRED INK HAS RUN OUT IF YOU REFILL VALID INK ONTO EXPIRED INK THE OPERATOR PANEL WILL DISPLAY AN AVERAGE EXPIRATION DATE When one of the LED lights located next to the bottles is off you cannot refill ink for the related co...

Page 204: ...re the bottle is aligned with the other bottles If the bottle is not placed correctly and you use force on the green handle it can break The LED light under the handle slot starts blinking fast wait until the LED light stops blinking When the LED light stays on you can continue IMPORTANT When the LED light under the handle starts blinking slowly something is wrong Do not move the green handle A me...

Page 205: ...pour out of the bottle The bottle is locked into place You can leave the bottle in NOTE When it is possible to fill a second bottle you have to wait 15 minutes The LED light under the handle will light up again when this is possible 11 Dispose the gloves as chemical waste according to local regulations Refill ink Chapter 6 Maintain the system 205 ...

Page 206: ...e first design Before you begin Use Colorado 1650 prescribed Microflex gloves for handling ink Lint free cloths Maintenance tray NOTE For information on the prescribed maintenance materials see List of Colorado 1650 maintenance materials on page 261 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety D...

Page 207: ... on Replace and read the instructions 4 Put on the Colorado 1650 approved gloves 5 Go to the media input side and locate the maintenance drawer on the right Replace the maintenance tray first design Chapter 6 Maintain the system 207 ...

Page 208: ...ndle of the inner drawer and pull carefully to slide the maintenance tray to the front Make sure to extend the drawer completely CAUTION Open the inner drawer very carefully to not let the ink splash and spill Replace the maintenance tray first design 208 Chapter 6 Maintain the system ...

Page 209: ...9 Lift the metal holder up 10 Put the lid on the tray Replace the maintenance tray first design Chapter 6 Maintain the system 209 ...

Page 210: ...as chemical waste according to local regulations 13 Take a lint free cloth and clean the drawer and holder on the inside and outside until all residue ink is gone 14 Take a new and empty maintenance tray and place it in the inner drawer IMPORTANT Do not place the lid on the new maintenance tray as ink can spill that will damage the machine 15 Close the metal holder Replace the maintenance tray fir...

Page 211: ... 18 Dispose the gloves as chemical waste according to local regulations 19 Push and close the maintenance drawer 20 On the operator panel tap Replaced to confirm you replaced a full maintenance tray with an empty maintenance tray and end the action Replace the maintenance tray first design Chapter 6 Maintain the system 211 ...

Page 212: ...he new design Before you begin Use Colorado 1650 prescribed Microflex gloves for handling ink Lint free cloths Maintenance tray NOTE For information on the prescribed maintenance materials see List of Colorado 1650 maintenance materials on page 261 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Da...

Page 213: ...t on the Colorado 1650 approved gloves 5 Go to the media input side and locate the maintenance drawer on the right 6 Open the media cover 1 and lift the lever of the maintenance drawer on the right 2 Replace the maintenance tray new design Chapter 6 Maintain the system 213 ...

Page 214: ...nt 3 Make sure to extend the drawer completely CAUTION Open the maintenance drawer very carefully to not let the ink splash and spill 8 Lift the metal holder up 9 Put the lid on the tray Replace the maintenance tray new design 214 Chapter 6 Maintain the system ...

Page 215: ... lint free cloth and clean the drawer and holder on the inside and outside until all residue ink is gone 13 Take a new and empty maintenance tray and place it in the maintenance drawer IMPORTANT Do not place the lid on the new maintenance tray as ink can spill that will damage the machine 14 Close the metal holder 15 Dispose the gloves as chemical waste according to local regulations 16 Push and c...

Page 216: ...n the operator panel tap Replaced to confirm you replaced a full maintenance tray with an empty maintenance tray and end the action Replace the maintenance tray new design 216 Chapter 6 Maintain the system ...

Page 217: ...e matrix plate maintenance station and clean wall NOTE For information on the prescribed maintenance materials see List of Colorado 1650 maintenance materials on page 261 IMPORTANT It is advised to replace the maintenance tray before you replace the wiper It prevents the wiper from falling into a maintenance tray filled with ink CAUTION Wear the prescribed gloves when contact with ink or maintenan...

Page 218: ... left hand and use your right hand to pull the wiper holder on the right 1 Take the wiper out 2 CAUTION Be careful to touch the wiper can be hot Let the wiper cool down for five minutes 10 Dispose the wiper as chemical waste according to local regulations 11 Clean the maintenance station and clean wall For more information see Clean the maintenance station wiper and clean wall on page 184 NOTE Per...

Page 219: ...For more information see Clean the matrix plate on page 188 NOTE Perform the action from step 3 do not exit the Clean the wiper window 14 Dispose the gloves as chemical waste according to local regulations 15 Close all covers 16 On the operator panel tap on Replaced to end the maintenance action The counter will be reset Replace the wiper Chapter 6 Maintain the system 219 ...

Page 220: ...IMPORTANT When you only have cleaned the wiper click Not replaced The life time counter for the wiper should not be reset in this case Replace the wiper 220 Chapter 6 Maintain the system ...

Page 221: ...ribed maintenance materials see List of Colorado 1650 maintenance materials on page 261 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 Open the top cover from the media input side 2 Put on the Colorado 1650 approved...

Page 222: ...to the media output side and locate the knife compartment cover on the left 5 Unscrew the screw on top of the cover with the Torx 25 CAUTION Mind your head Replace the knife 222 Chapter 6 Maintain the system ...

Page 223: ...the knife 1 2 with the Torx 6 NOTE Hold a piece of paper under the knife to collect any falling screws This way you make sure you do not lose any of the screws inside the machine 9 Take the knife out Make sure you position the knife in such a way it does not hit the sensor Replace the knife Chapter 6 Maintain the system 223 ...

Page 224: ...s well on the rails 11 Fasten the two screws hand tight 12 Place the knife compartment cover back into position 13 Fasten the screw on top of the cover 14 Dispose the gloves as chemical waste according to local regulations 15 Close the top cover from the media input side Replace the knife 224 Chapter 6 Maintain the system ...

Page 225: ...r handling ink Filters NOTE For information on the prescribed maintenance materials see List of Colorado 1650 maintenance materials on page 261 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 On the operator panel ta...

Page 226: ...nd filter box to the front and take it out by the green handles Place it on a sturdy surface 10 Take both old filter boxes out of the frames Dispose the filter boxes according to your local regulations 11 Place the new filter boxes in the frames Replace the filters 226 Chapter 6 Maintain the system ...

Page 227: ...3 Pick up the second filter box holder by the green handles Place the box in the filter compartment with the higher handle on the left 14 Dispose the gloves as chemical waste according to local regulations 15 Close the top cover 16 On the operator panel tap on Replaced to end the maintenance action Replace the filters Chapter 6 Maintain the system 227 ...

Page 228: ...E For information on the prescribed maintenance materials see List of Colorado 1650 maintenance materials on page 261 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 On the operator panel tap on the Tools icon on the...

Page 229: ...rinthead carriage on the covered area only otherwise you can damage the printheads 7 Take a piece of paper and place it in the middle of the platen 2 8 Carefully push the curing carriage to the middle of the platen over the paper The paper will prevent any loose parts falling into the printer Replace the lubricators Chapter 6 Maintain the system 229 ...

Page 230: ...he left side of the curing carriage 10 Take a pin and place it in the hole of the upper lubricator 1 11 Take a second pin and place it in the hole of the lower lubricator 2 Replace the lubricators 230 Chapter 6 Maintain the system ...

Page 231: ... lubricators bracket with a crosshead screwdriver 13 Remove the bracket with the lubricators 14 Take a new bracket with lubricators and place the two pins in the lubricators holes Replace the lubricators Chapter 6 Maintain the system 231 ...

Page 232: ...et with the lubricators into position The bracket should fit into the positioning hole 16 Fasten the two screws hand tight 1 17 Take the pins out of the lubricators 2 Replace the lubricators 232 Chapter 6 Maintain the system ...

Page 233: ...tions 22 Close the top cover 23 On the operator panel tap Replaced to confirm you replaced the lubricators and end the action NOTE When you have replaced the lubricators some oil can drip on the platen and the platen edge When oil has spilled open the top cover when the printer is not printing put on gloves clean the oil with a lint free cloth and close the top cover again Replace the lubricators ...

Page 234: ...roflex gloves for handling ink Xtran pinch rollers axis and clamps Small screwdriver Piece of paper A3 NOTE For information on the prescribed maintenance materials see List of Colorado 1650 maintenance materials on page 261 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines ...

Page 235: ...e covered area only otherwise you can damage the printheads 4 Take a piece of paper and place it under the Xtran roller you want to replace 2 5 Remove the black clamp from the axis Use the small screwdriver to push the black plastic part of the axis on both sides away from the unit Only push at the top of the plastic part otherwise you will break the axis holder Replace the rollers of the Xtran pi...

Page 236: ...rt the new axis through the holder and the roller 10 Install the new black clamp onto the axis To ease installing the black clamp lift the roll upwards slightly 11 Dispose the rollers axis clamps and gloves as chemical waste according to local regulations Replace the rollers of the Xtran pinch 236 Chapter 6 Maintain the system ...

Page 237: ...f chillers In the first design the condenser surface is located on the left side of the chiller In the new design the condenser surface is located directly behind the cover This procedure describes the first design First design New design Before you begin Use Colorado 1650 prescribed Screwdriver Torx 25 Vacuum cleaner with a brush head Check the fluid level 1 To check the fluid level on the operat...

Page 238: ...anel gives a red warning when you must refill the chiller Procedure 1 Go to the chiller side and locate the cover under the fan 2 Unscrew the left and right screws on top of the cover with the Torx 25 Vacuum the chiller and check the fluid level first design 238 Chapter 6 Maintain the system ...

Page 239: ...he condenser surface 5 Place the cover back into position IMPORTANT Keep the area next to the chiller free Do not store any items there as it can result in insufficient cooling and damage to the machine 6 Fasten the left and right screws on top of the cover 7 When you vacuumed the chiller as part of periodic maintenance on the operator panel tap on Completed to end the maintenance action Vacuum th...

Page 240: ...eft side of the chiller In the new design the condenser surface is located directly behind the cover This procedure describes the new design First design New design Before you begin Use Colorado 1650 prescribed Screwdriver Torx 25 Vacuum cleaner with a brush head Check the fluid level To check the fluid level locate the level gauge glass behind the right hand side of the cover NOTE Do not remove t...

Page 241: ...to the chiller side and locate the cover under the fan 2 Unscrew the left and right screws on top of the cover with the Torx 25 Vacuum the chiller and check the fluid level new design Chapter 6 Maintain the system 241 ...

Page 242: ...hiller CAUTION Vacuum the surface with care make sure you do not damage the condenser surface 5 Place the cover back into position 6 Fasten the left and right screws on top of the cover 7 When you vacuumed the chiller as part of periodic maintenance on the operator panel tap on Completed to end the maintenance action Vacuum the chiller and check the fluid level new design 242 Chapter 6 Maintain th...

Page 243: ...ler In the new design the condenser surface is located directly behind the cover This procedure describes the first design First design New design When to do The operator panel gives an orange warning when you can refill the chiller The operator panel gives a red warning when you must refill the chiller Before you begin Use Colorado 1650 prescribed Refill the chiller first design Chapter 6 Maintai...

Page 244: ...use more the liquid can spill and damage the machine Procedure 1 On the operator panel tap on the System icon on the right 2 Tap on Power management 3 Tap on Power off The system shuts down 4 When the system has shut down pull to open the cover under the roll winder NOTE There are 2 types of the cover under the roll winder In the new design you can access the power switch through an opening in the...

Page 245: ...upply plugs from the sockets 7 Go to the chiller side and locate the cover under the fan 8 Unscrew the left and right screws on top of the cover with the Torx 25 Refill the chiller first design Chapter 6 Maintain the system 245 ...

Page 246: ... it out 2 10 Locate the lid on top of the chiller 11 Pull to remove the lid 12 Pour one liter of demineralized water from the bottle in the pouring can IMPORTANT Use demineralized water do not use any other liquid Refill the chiller first design 246 Chapter 6 Maintain the system ...

Page 247: ... it firmly 15 Place the cover back into position 16 Fasten the left and right screws on top of the cover 17 Plug the two power supply plugs back into the sockets 18 Switch the power switch back to the on position and close the cover Refill the chiller first design Chapter 6 Maintain the system 247 ...

Page 248: ... gauge glass See Vacuum the chiller and check the fluid level new design on page 240 Before you begin Use Colorado 1650 prescribed Demineralized water Pouring can Screwdriver Torx 25 NOTE For information on the prescribed maintenance materials see List of Colorado 1650 maintenance materials on page 261 CAUTION Wear specified gloves when you refill the chiller to protect your skin IMPORTANT Only re...

Page 249: ...r under the roll winder In the new design you can access the power switch through an opening in the cover First design New design 5 Switch the power switch to the off position 6 Pull out the two power supply plugs from the sockets 7 Go to the chiller side and locate the cover under the fan Refill the chiller new design Chapter 6 Maintain the system 249 ...

Page 250: ...rews on top of the cover with the Torx 25 9 Lift the cover a little up and towards you 1 then lift it up fully and take it out 2 10 Locate the lid on top of the chiller Refill the chiller new design 250 Chapter 6 Maintain the system ...

Page 251: ...an IMPORTANT Use demineralized water do not use any other liquid 13 Place the pouring can on the chiller and fill the tank with the liquid NOTE Check the level gauge glass to ensure that you do not refill beyond the top of the green zone Refill the chiller new design Chapter 6 Maintain the system 251 ...

Page 252: ... into position 16 Fasten the left and right screws on top of the cover 17 Plug the two power supply plugs back into the sockets 18 Switch the power switch back to the on position and close the cover Refill the chiller new design 252 Chapter 6 Maintain the system ...

Page 253: ...nance materials see List of Colorado 1650 maintenance materials on page 261 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 Make sure the printer is not printing 2 Put on the Colorado 1650 approved gloves 3 Open the ...

Page 254: ...6 Unscrew the six green screws of both mirror boxes manually Clean the mirrors 254 Chapter 6 Maintain the system ...

Page 255: ... Use demineralized water do not use any other liquid 8 Make sure that all matte deposits are removed 9 Carefully wipe the mirror boxes dry 10 Place the mirror boxes back into position 11 Fasten the screws hand tight 12 Carefully push the printhead carriage and the curing carriage past each other to ensure they do not touch each other Clean the mirrors Chapter 6 Maintain the system 255 ...

Page 256: ...in front of the mirror funnel IMPORTANT Use demineralized water do not use any other liquid 15 Make sure that all matte deposits are removed 16 Carefully wipe the glass plate dry 17 Dispose the gloves and cloths as chemical waste according to local regulations 18 Close the top cover Clean the mirrors 256 Chapter 6 Maintain the system ...

Page 257: ...rials see List of Colorado 1650 maintenance materials on page 261 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety IMPORTANT Use the prescribed cleaning liquid Do not use any other cleaners Procedure 1 Go to the side of the print...

Page 258: ... slots until all residue ink is gone If necessary dampen a swab with the cleaning liquid to remove any remaining ink 7 When all residue ink is removed dispose the gloves and cloths as chemical waste according to local regulations Result If preferred and possible you can place new bottles and refill ink The order of the bottles from left to right is YCMK For more information see Refill ink on page ...

Page 259: ...e ruler Before you begin Use Colorado 1650 prescribed Microflex gloves for handling ink Lint free cloths Cleaning liquid IPA NOTE For information on the prescribed maintenance materials see List of Colorado 1650 maintenance materials on page 261 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data ...

Page 260: ...e operator panel Make sure that the Advanced automatic nozzle optimization is deselected For more information see Start periodic maintenance on page 182 6 Wait until the printhead carriage is in cleaning position 7 Open the top cover 8 Dampen a lint free cloth with the cleaner IPA and clean the right hand side of the ruler 9 Close the top cover 10 On the operator panel tap Completed to end the mai...

Page 261: ...ce tray Replacing a full maintenance tray Wiper Replacing the wiper UVgel ink CMYK Refilling new ink Set of foams Replacing polluted guide plate foams Roller assy Replacing a polluted guide plate roller assy Filters Replacing saturated filters Bracket with two lubrica tors and pins Replacing the lubricators Xtran pinch rollers Replacing the rollers of the Xtran pinch Knife Replacing a blunt embedd...

Page 262: ...tenance sta tion Demineralized water Refilling the chiller and cleaning the mirrors Screwdriver Torx 6 Replacing the knife Screwdriver Torx 20 Replacing a drive gear Crosshead screwdriver Replacing the lubricators Knife pair of scissors Making a manual cut Vacuum cleaner Vacuuming the chiller Compressed air duster Cleaning the platen Wooden picks 2mm Cleaning the platen Rough lint free cloth Clean...

Page 263: ...Chapter 7 Improve quality ...

Page 264: ...ithin a swath Try a robust print strategy or a slower print mode See Step correction and print mode strategy selection in Change the media set tings on page 65 OD banding or lines within the swath boun dary Clean the platen and the buffer plate see Clean the platen on page 197 and Clean the buffer plate on page 200 and redo a media cali bration problems regarding handling or application ro bustnes...

Page 265: ...n and Analyze the printhead quality check chart on page 268 Result In case the problem remains use the printhead quality check chart to identify the issue and try to solve that specific quality problem For more information see Solve specific quality problems on page 340 General workflow for improving quality Chapter 7 Improve quality 265 ...

Page 266: ... settings to optimize the quality Procedure 1 On the operator panel tap on the Tools icon on the right 2 Tap on Printhead quality check 3 Select a roll to print the check chart on 4 Tap on Start The printer prints the check chart 5 Check the quality of the chart For more information see Analyze the printhead quality check chart on page 268 Print a printhead quality check chart 266 Chapter 7 Improv...

Page 267: ...e output Procedure 1 On the operator panel tap on the Tools icon on the right 2 Tap on Demo print 3 Select a roll to print the demo print on 4 Tap on Start The printer prints the demo print 5 Notice the quality of the demo print Print a demo print Chapter 7 Improve quality 267 ...

Page 268: ...ck chart analyze the chart to help you solve your quality problem Printhead quality check chart Each area can indicate a quality problem Use the chart to identify your problem and solve it Solve specific quality problems on page 340 Analyze the printhead quality check chart 268 Chapter 7 Improve quality ...

Page 269: ...ithout winding For more information see Print without winding on page 136 You have to use a media width that is larger than 1270 mm 50 inch You have to use a media type that can be used for printing without winding You have to use a smooth white opaque non reflective media for the printhead calibration of one of the following categories Heavy paper 200 gsm 54 lb bond Paper 120 200 gsm 32 54 lb bon...

Page 270: ...ul or it can fail When a message appears that the calibration has failed perform printhead calibration again When the calibration fails again perform automatic maintenance three times without automatic nozzle optimization For more information see Start automatic maintenance on page 178 Perform printhead calibration again When the calibration is still not successful contact your local Service repre...

Page 271: ...calibration when you print without winding For more information see Print without winding on page 136 You have to use a media width that is larger than 1270 mm 50 inch You have to use a media type that can be used for printing without winding You have to use a smooth white opaque non reflective media for the printhead calibration of one of the following categories Heavy paper 200 gsm 54 lb bond Pa...

Page 272: ...e calibration NOTE The calibration can take quite some time around 40 minutes Wait until the printer is finished with the calibration When the active job disappears and Start is no longer greyed out the calibration is finished Calibrate the printhead carriage 272 Chapter 7 Improve quality ...

Page 273: ...Chapter 8 Configure the network and security settings ...

Page 274: ... adminis trator of security updates and new software versions SMTP port 25 by default can be changed You can access the settings editor HTTP port 80 or HTTPS port 443 by default can be changed NOTE HTTPS requires a valid certificate Procedure 1 On the operator panel tap on the System icon on the right 2 Tap on Connectivity 3 Tap on Identification and network adapter You can change the Hostname Ada...

Page 275: ...tivated 7 Tap on the Back arrow 8 Tap on Remote services One of the settings you can change are the Proxy settings NOTE A proxy may be required to access the internet and make use of Remote services Ask your IT administrator for the settings if he does not know them use the default values 9 Tap on Save to save the settings Configure the network Chapter 8 Configure the network and security settings...

Page 276: ...nabled 4 Tap on the box next to Remote assistance session timeout 1 168 hours and fill in the time in hours you want the remote assistance session to automatically end 5 Tap on Save 6 Tap on Remote connection Test remote connection 7 Next to Remote assistance test result you can see whether the connection was successfully established NOTE When you cannot connect remote assistance contact your loca...

Page 277: ...tion see Change the System administrator password on page 282 Log in on the operator panel 1 On the operator panel tap on the System icon on the right 2 Tap on any of the tiles for example on Connectivity 3 Tap on the login icon at the top right of the window 4 Fill in the password and tap on Log in Log in on the settings editor 1 Open the settings editor 2 Click on Visitor in the top right corner...

Page 278: ...administrator setting you want to change 3 Select the System administrator as user name and fill in the password 4 Click on Log in Log in as a System administrator 278 Chapter 8 Configure the network and security settings ...

Page 279: ...of the printer NOTE You can make some connectivity and security settings on the operator panel for more information see Configure the network on page 274 Access the settings editor Access the settings editor via any web browser by typing in the printer s IP address or Hostname Open the settings editor Chapter 8 Configure the network and security settings 279 ...

Page 280: ...rect date and time Before you begin Ask your IT administrator for the name of the NTP server the printer has to connect to for time synchronization The default value is time windows com Procedure 1 Open the settings editor 2 Click on Preferences 3 Click on the value next to NTP client A window opens Configure time synchronization 280 Chapter 8 Configure the network and security settings ...

Page 281: ... administrator 7 Click on Start the test next to Test NTP server connection A windows opens 8 Click on Start the test 9 Check that the result of the test is successful and click on OK When the result is not successful make sure the server name is correct If you cannot solve the problem ask your IT administrator Configure time synchronization Chapter 8 Configure the network and security settings 28...

Page 282: ...System administrator and click on the Edit icon above 4 In the window fill in Password and Confirm password with your new password 5 Click Ok to save the password Reset the System administrator account It is also possible to reset the System administrator account and go back to the default values Click on Configuration Security Restore factory defined account values and click on Ok A password prom...

Page 283: ...erver The port used for the mail server Type of mail server connection secured or not In case of a secured connection the username and password The email address you want to use to receive the password recovery link If necessary change the mail server port number default 25 Procedure 1 Open the settings editor 2 Click on Configuration Connectivity 3 Click on Edit in the Mail server header A window...

Page 284: ...ion When the result is not Ok check the error to troubleshoot For more information see Troubleshoot the mail server configuration on page 286 12 Click on Configuration Users to configure the email address 13 Check the box in front of System administrator and click on the Edit icon above A window opens 14 Fill in the Email address you want to use for password recovery 15 Click on Start the test 16 ...

Page 285: ...ail you have configured the email server correctly and you can recover your System administrator password when necessary Configure a mail server for password recovery and notifications Chapter 8 Configure the network and security settings 285 ...

Page 286: ...ame and IP address and fill it in correctly If you are not sure ask your IT administrator Transfer abor ted 1 Check if the connection with the mail server is secure or not Check the type of connection and fill it in correctly 2 The trusted certificates of the mail server are not imported in the con troller Import the certificates For more information see Import a trus ted certificate on page 290 A...

Page 287: ... mail server for password recovery and notifications on page 283 Procedure 1 Open the settings editor 2 Click on Visitor in the top right corner 3 Click on Log in and select the user name 4 Click on Recover password 5 Click on Ok to let the system send an email to you with the recovery link 6 Open your email and click on the link A new recovery window opens 7 Fill in the new password confirm the n...

Page 288: ...ss IPv6 Data encryption HTTPS on the network for administration Ports and Protocols The Colorado 1650 uses the following ports and protocols Incoming connections Used for TCP port 9100 TCP RAW printing between the RIP and the printer TCP port 80 HTTP for settings editor HTTP for communicating with the RIP to sync media types or monitor the printer status TCP port 443 HTTPS for secure settings edit...

Page 289: ...ion with the back office when Remote Service communication is enabled Identity certificates Identity certificates are required to allow a browser to establish a HTTPS connection with the controller for access to the settings editor Actions You can Import trusted certificates used by your company Ask the IT administrator For more information see Import a trusted certificate on page 290 Enable the u...

Page 290: ... and root certificates used to access the mail sever e g in case of a secure connection via SSL TLS Intermediate and root certificates used to access any proxy for Internet access In case any of these certificates are used make sure you get them from your IT administrator Procedure 1 Open the settings editor 2 Click on Configuration Trusted certificates 3 Click on the Import icon 4 Click on Browse...

Page 291: ...on the controller 2 Receive a valid certificate from the certificate request 3 Upload the valid certificate on the controller Procedure 1 Open the settings editor 2 Click on Configuration Security 3 Click on Edit in the Identity certificate header 4 Fill in the information for the certificate request 1 Fill in the fully qualified domain name of the printer under Common name 2 It is advised to fill...

Page 292: ...e file 13 Click on Upload A new window opens 14 Click on Ok to restart the system A failed or success window appears 15 Restart the printer For more information see Restart the printer on page 324 It is advised to make a new backup which includes the complete valid certificate with the private key Result You can now use a browser and access the settings editor via HTTPS https hostname Where hostna...

Page 293: ...y the text of the valid certificate You got the valid certificate when you tried to enable the use of HTTPS before for more information see Enable the use of HTTPS on page 291 3 Paste the text in the decoder field 4 Click on Decode 5 Check in the Check field if it is a valid PKCS7 certificate 6 In case of a valid PKCS7 certificate select the certificate on your computer and rename the extension to...

Page 294: ...4 encoded X 509 CER and click on Next 12 Click on Finish and check that the export is successful 13 Continue the new valid certificate installation at step 12 of Enable the use of HTTPS on page 291 Troubleshoot the use of HTTPS 294 Chapter 8 Configure the network and security settings ...

Page 295: ...ble for recent browsers If you want to use older browsers or HTTPS clients you can change the setting to Enabled 5 The Minimal version of TLS protocol setting is by default set to TLSv1 2 TLSv1 2 is a stronger protocol and TLSv1 0 is weaker You can change the setting to the minimum security protocol that fits your security requirements It is also possible to use a lower protocol to allow communica...

Page 296: ...oud services Procedure 1 Open the settings editor 2 Click on Configuration Connectivity 3 Click on the value next to Remote Control A window opens 4 Select Enabled and click on Ok 5 Click on Register printer for cloud services A new page opens 6 Log in with your Microsoft or Google administrator account A new page opens 7 Fill in the printer name you want to connect to and click on Add Here you ca...

Page 297: ...d users are added you can click on Log out After you finish Test if PRISMAsync Remote Control is working well Test PRISMAsync Remote Control on page 298 Configure PRISMAsync Remote Control Chapter 8 Configure the network and security settings 297 ...

Page 298: ...nnectivity Remote Control is enabled Make sure that on the operator panel System Remote services Remote connection is enabled Make sure that on the operator panel System Remote services Proxy settings the proxy settings are correct Make sure that on the operator panel System Remote services Remote connection Test remote connection the status is connected 6 Second test the connection between the cl...

Page 299: ...n the background is no problem Make sure the account used for the PRISMAsync Remote Control app is a registered user For more information see Manage users for PRISMAsync Remote Control on page 300 Test PRISMAsync Remote Control Chapter 8 Configure the network and security settings 299 ...

Page 300: ...pens 5 To add users under Add users for PRISMAsync cloud services fill in the email addresses of the users of the PRISMAsync Remote Control app and click on Add NOTE For Google accounts dots in email addresses are ignored e g John Doe gmail com is the same as JohnDoe gmail com Therefore the Google email addresses are stored without dots in the cloud services administration site 6 To remove users u...

Page 301: ... on Support Backups 3 Click on the Configure confidential data icon A window opens 4 Check the box to include the confidential data in the backup When this box is checked a passphrase must be filled in 5 Click on Ok 6 Click on the Create icon A window opens 7 Fill in the description and click on Ok 8 Check the box in front of the created file 9 Click on the Export icon A window opens 10 Click on O...

Page 302: ...al backup exported during a backup operation click on Import Browse to the external backup and confirm the import operation When imported with a confidential data passphrase and this passphrase does not match the passphrase of the backup the screen displays a warning that the confidential data is not available for restoring 4 Check the box in front of the backup file 5 Click on Restore user config...

Page 303: ...o USB it is possible to disable installation from USB Procedure 1 Open the settings editor 2 Click on Configuration Security 3 Click on the value next to Install system from USB A window opens 4 Select Always Never or Only next start according to the customer security policy and click on Ok Enable system installation from USB Chapter 8 Configure the network and security settings 303 ...

Page 304: ...Enable system installation from USB 304 Chapter 8 Configure the network and security settings ...

Page 305: ...Chapter 9 Troubleshooting and support ...

Page 306: ...on to enhanced it may improve the media step accuracy more but it also prints black markers on the increased side margin of the media For textured media the system may ask to turn automatic advance correction off For more information see Change the media settings on page 65 Media step control When you want to control the media steps and optimize the print quality you can Perform manual or periodic...

Page 307: ...nting on a larger media width When you run out of media while printing you will get a media re quest message When you want to finish your jobs you can also continue printing on a larger width media roll Load the larger width media roll and select it the printer will then continue print ing on the larger media width NOTE Note that you will always have to load the larger width media roll even if it ...

Page 308: ... system of measurement date and time or the time zone NOTE You have to log in as System administrator to change some of the settings For more information see Log in as a System administrator on page 277 When time synchronization is enabled and the date and time of the printer is still out of date make sure the setting is configured correctly For more information see Configure time synchronization ...

Page 309: ...rinter was still active before the shutdown time the printer will first take 30 minutes to enter low power mode before it will automatically shut down standby mode Procedure 1 Open the settings editor 2 Click on Preferences System settings 3 Go to the Energy save modes header and click on Edit Log in as a System administrator A window opens 4 Select Enabled for Automatic wake up and Automatic shut...

Page 310: ...nt log files CSV The inactive account log files are completed files There can be up to 99 inactive account log files When there are more the oldest files are deleted Procedure 1 Open the settings editor 2 Click on Configuration Accounting 3 Click on Download account log file Log in as a System administrator A window opens with one or more log files listed 4 Click on the preferred file The file is ...

Page 311: ...nds where hours can exceed 24 readydate yyyy mm dd The date a job is completed successfully canceled or deleted readytime hh min ss The time a job is completed successfully canceled or deleted accountid This field is always empty noffinished sets num The number of times the bitmap as received by the RIP has been prin ted NOTE This number can be lower than copiesrequested as the user can can cel or...

Page 312: ...mm 0 004 inch Area of the media that is covered by images This includes white pixels and excludes any empty space surrounding the images NOTE When the RIP nests images the empty space is considered part of the image and included in the printedarea inkcolorcyan num in 1 ul The total amount of cyan ink used inkcolor ma genta num in 1 ul The total amount of magenta ink used inkcolor yel low num in 1 ...

Page 313: ...erational To finalize the installation you must restart the system Before you begin Ensure that Remote connection is enabled on the printer 1 On the operator panel tap on the System icon on the right NOTE You must be logged in as a system administrator See Log in as a System administrator on page 277 2 Tap on Remote services Remote connection 3 Make sure Remote connection is enabled Remote connect...

Page 314: ...s operational To finalize the installation you must restart the system Manually You install software updates manually after they are downloaded The printer remains operational To finalize the installation you must restart the system 7 Select Send email to system administrator about status of updates to receive status information about the download and installation process System administrators who...

Page 315: ...he software update from ORS manually 1 Open the Settings Editor and go to Support Software updates 2 Go to Available PRISMAsync and operating system updates from On Remote Service 3 Select the downloaded software update Click Install 4 To finalize the installation you must restart the system Reboot the system In all cases the printer requests a restart after installation You can restart immediatel...

Page 316: ... Operating system updates if the software update is an operating system update Configure download and install software updates from On Remote Service 316 Chapter 9 Troubleshooting and support ...

Page 317: ... From software version Mark 8 1 3 updates can be installed simultaneously in any order If your system has a lower Mark version you must install the files in the correct order You can check the software version in the Settings Editor via Support About Version of software During the installation of the operating system updates the printer remains operational To finalize the installation you must res...

Page 318: ... following status has been reached When you select Manually in the Installation moment setting you receive an email when operating system updates are available for installation and when you must restart the system to finalize the installation You receive an email when operating system updates are being installed You receive an email when operating system updates have been installed You receive an ...

Page 319: ...rocess 7 When the update is uploaded click OK to start the preparation 8 Click OK when the progress bar shows 100 Depending on your configuration the system automatically starts the installation or you need to start the installation with the Install updates button 9 To finalize the installation you must restart the system Select the restart moment and click on OK Configure upload and install opera...

Page 320: ...ervice The installed software update can be seen in one of the following lists Installed PRISMAsync updates if the software update is a printer software update Operating system updates if the software update is an operating system update Configure upload and install operating system updates from a file 320 Chapter 9 Troubleshooting and support ...

Page 321: ...Move the printer You should not move the printer When you want to move the printer contact your local service representative Move the printer Chapter 9 Troubleshooting and support 321 ...

Page 322: ...ia output side and locate the on off button under the operator panel 2 Push the button The printer is switched on or off The system is kept in standby mode so power to the system is never cut NOTE Before you turn off the printer make sure The printer is not busy There is no media on the platen The printer is in a state where maintenance is possible Turn the printer on and off 322 Chapter 9 Trouble...

Page 323: ...s action when absolutely necessary Procedure 1 Move to the media input side 2 Open the top cover Power is cut to the engine the printer immediately stops all operations After you finish Opening the top cover can cause a paper crash and result in uncured ink You can solve the situation yourself For more information see Remove media from the paper path on page 332 General troubleshooting Chapter 9 T...

Page 324: ...t the system to activate settings or in case of a software issue it might help to restart the system Procedure 1 On the operator panel tap the System icon on the right 2 Tap on Power management 3 Tap on Restart 4 The printer will start up automatically Restart the printer 324 Chapter 9 Troubleshooting and support ...

Page 325: ...emoves all jobs at the next restart of the printer Procedure 1 Open the settings editor 2 Click on Support Troubleshooting 3 Click on the value next to Remove all jobs when the system restarts 4 Select Enabled 5 Click on Ok 6 Restart the printer For more information see Restart the printer on page 324 After you finish When the problem is not solved contact your IT administrator Remove all jobs Cha...

Page 326: ...g in as System administrator to change some settings For more information see Log in as a System administrator on page 277 4 Click on the Create or download log file with report trace files button A ZIP file is created NOTE The creation of the ZIP file can take quite some time up to 30 minutes You can click on Ok to close the window and click again on Create or download log file with report trace ...

Page 327: ...new file is added at the top of the list of files 6 Click on the file to download 7 Send the set of files to your local Service representative Download data log files Chapter 9 Troubleshooting and support 327 ...

Page 328: ... A window opens 4 Select Enabled and click on Ok 5 Submit again your job from the RIP 6 Click on the value next to Download last received job A window opens 7 Click on the Download last received job button A file is created from the last job that was completely received from the RIP 8 Click on the file named Saved_Last_Job print to download it Save the file 9 After you downloaded the file make sur...

Page 329: ...10 Send the file to your local Service representative Download the last received job file Chapter 9 Troubleshooting and support 329 ...

Page 330: ...the server stores additional information about the printheads This setting will automatically be disabled after 30 days Procedure 1 Open the settings editor 2 Click on Support Troubleshooting 3 Click on the value next to Extended printhead logging A window opens 4 Select Enabled and click on Ok Enable extended printhead logging 330 Chapter 9 Troubleshooting and support ...

Page 331: ...gn you can access the power switch through an opening in the cover First design New design Procedure 1 Move to the media output side 2 Pull to open the cover under the roll winder NOTE For the new design skip this step You can access the power switch without opening the cover 3 Switch the power switch to the off position 4 Wait 1 minute 5 Switch the power switch to the on position Turn the printer...

Page 332: ...materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety IMPORTANT Watch out with uncured ink Strictly follow the steps below to make sure you do not pull media with uncured ink through the system Procedure 1 Locate the winder on the media output side of the printer If present take the tension bar out You ca...

Page 333: ... side and open the media cover 3 Take the knife and cut the media in the cutting guide 4 Close the media cover 5 Pull firmly to open the media drawer Remove media from the paper path Chapter 9 Troubleshooting and support 333 ...

Page 334: ...fully push the curing carriage to the left over the filters 1 11 Carefully push the printhead carriage to the left in manual maintenance position 2 IMPORTANT Touch the printhead carriage on the covered area only otherwise you can damage the printheads 12 Take the knife and cut the media in the cutting guide 3 It is also possible to use the knife of the machine Remove media from the paper path 334 ...

Page 335: ...the platen is polluted with ink clean it For more information see Clean the platen on page 197 17 Dispose the gloves as chemical waste 18 Close the top cover 19 On the media output side manually wind the media on the take up media roll and tape it 20 Start automatic maintenance on the operator panel For more information see Start automatic maintenance on page 178 Remove media from the paper path C...

Page 336: ...a shaft is marked with the number 2 When to do When the teeth of a drive gear are damaged you can replace one or both drive gears of your media shaft The procedure below can be used either on the feed media shaft or the take up media shaft When the metal shaft itself is damaged you have to replace the complete media shaft You can request a new part from your local representative Replace a drive ge...

Page 337: ...ure 1 Move to the media input side or the media output side of the printer 2 When a media roll is loaded on the media shaft first unload the media roll For more information see Cut and unload media on page 150 3 Take out the media shaft 4 Locate the damaged drive gear at the end of the media shaft 5 Unscrew the four screws of the drive gear 1 with the Torx 20 6 Remove the drive gear 2 carefully to...

Page 338: ...nt to replace the second drive gear of the media shaft repeat steps 4 to 10 12 The media shaft is now ready for use You can load either a media roll or a take up roll core Then place the media shaft back in the media drawer or on the roll winder For more information see Load a media roll position 1 on page 82 or Load a take up roll core onto the roll winder on page 120 Replace a drive gear on a me...

Page 339: ...tenance tray you can cancel the replacement Procedure 1 The operator panel displays a message you must start the maintenance tray replacement procedure Tap on OK The Tools icon turns red 2 Tap on the Tools icon 3 Go to Maintenance tray 4 Tap on Replace A new window opens 5 Tap on Not replaced The replacement procedure is canceled the counters will not be reset Cancel the replacement of a maintenan...

Page 340: ...pe faster spreading or switch to stategy a or a slower print mode See Change the media settings on page 65 Zebra banding in Glossy modes Try a different media type faster spreading or higher printer plat en temperature See Change the media set tings on page 65 Solve zebra banding on your print Banding that is a disturbance in the gloss of the print in the carriage direction repeated every swath Fo...

Page 341: ...er print mode Select a print mode on page 75 After you finish When the problem is not solved contact your application specialist or local Service representative Zebra banding Chapter 9 Troubleshooting and support 341 ...

Page 342: ...8 Solve gradient banding on your print Banding that is a disturbance in the gloss of the print in the media step direction repeated every swath Follow the procedure below You can stop at any time in the procedure when the problem is solved Procedure 1 Swith to strategy b 2 Select a slower print mode Select a print mode on page 75 After you finish When the problem is not solved contact your applica...

Page 343: ...error Very sharp line s no OD variation over print and only for a single mono color and its corresponding mixed colors This is caused by a nozzle failure at swath boundary and not due to paper step Run maintenance nozzle optimization For some fast print mode medium combi nations gloss OD swath boundary lines will always be present Independent from pa per step errors though paper step op timization...

Page 344: ...es at swath boundary Procedure 1 Clean the platen and buffer plate see Clean the platen on page 197 and Clean the buffer plate on page 200 Lines at swath boundary 344 Chapter 9 Troubleshooting and support ...

Page 345: ...gs on page 65 5 When you are printing in High quality print mode several print modes offer multiple print strategies that may reduce specific artefacts Change the Print strategy setting Change the media settings on page 65 6 Check the vacuum settings see Change the media settings on page 65 7 Perform manual or periodic maintenance with Advanced automatic nozzle optimization 8 Select a higher quali...

Page 346: ...Probably compensa ted nozzle failure but still somewhat visi ble Run maintenance nozzle optimization to prevent the nozzle fail ure Try a different print mode strategy to re duce visibility Many lines or a thin band doesn t go away af ter manual maintenance Run printhead diag nostic test chart and call service Follow the procedure below You can stop at any time in the procedure when the problem is...

Page 347: ... media settings on page 65 4 Select a higher quality print mode Select a print mode on page 75 After you finish When the problem is not solved contact your application specialist or local Service representative Lines within swaths Chapter 9 Troubleshooting and support 347 ...

Page 348: ... the procedure when the problem is solved Wrinkles Procedure 1 Increase the smart ink limit value to 1 in print mode settings in the RIP Select a print mode on page 75 2 Adjust the profile reduce ink limit in color profile mainly black media verification profile 3 Select a slower print mode After you finish When the problem is not solved contact your application specialist or local Service represe...

Page 349: ...t medium More gradual varia tion some periodicity Selected print mode is to fast Select a slower print mode see Select a print mode on page 75 Mechanical problem Check the carriage guidance bearings or lubricators Media step problem Check media step con trol see Change the media settings on page 65 Periodic vertical banding Vertical banding Chapter 9 Troubleshooting and support 349 ...

Page 350: ...rain in the 1st swath Perform manual maintenance many tiny gloss and OD spots Problem is media related Shortcuts into different solution directions Graininess Procedure 1 Check if the media settings in the RIP related to the media used are correct e g Media thickness Change the media settings on page 65 2 Change the Media step correction Change the media settings on page 65 3 Perform printhead cal...

Page 351: ...out coalescence no graininess visible 6 Select a different print strategy or a higher quality print mode Change the media settings on page 65 or Select a print mode on page 75 After you finish When the problem is not solved contact your application specialist or local Service representative Micro uniformity graininess Chapter 9 Troubleshooting and support 351 ...

Page 352: ... For more information see Change the media settings on page 65 3 Make sure the media is not damaged or curled 4 Make sure the media and the printer are not stored in a humid place Check that the humidity is not too high 5 Make sure the correct winding option is selected in the RIP You can print and wind with a tension bar or a locked tension bar Print and wind with a tension bar on page 127 Print ...

Page 353: ...lignment between matte and gloss in 1st meter 40 of the print caused by the media step 2 Make sure that the Automatic advance correction setting in the RIP is enabled Use enhanced markers Change the media settings on page 65 3 After printing for about 0 5 0 7 m with Automatic advance correction enabled the automatic advance correction will have optimized the media step Any misalignment between mat...

Page 354: ...u can stop at any time in the procedure when the problem is solved Procedure 1 Make sure the printer platen is clean Clean the platen on page 197 2 Decrease the Vacuum power settings in the RIP First decrease the vacuum power with steps of 10 until a minimum value of 10 for zones D and E If this is not sufficient decrease the vacuum power with steps of 10 until a minimum value of 30 for zones B an...

Page 355: ...ia in the first meters of the print structurally 1 Set the Carriage elevation setting in the RIP to Highest Change the media settings on page 65 2 Increase the Vacuum power settings in the RIP Increase with steps of 10 For each step you increase and have changed the setting reload the media before you continue printing Observe the media movement on the platen first before you increase the vacuum p...

Page 356: ...at any time in the procedure when the problem is solved Procedure 1 Increase the Vacuum power settings in the RIP Increase with steps of 10 For each step you increase and have changed the setting reload the media before you continue printing Observe the media movement on the platen first before you increase the vacuum power again Change the media settings on page 65 2 Perform media calibration Cal...

Page 357: ...e edge curl Follow the procedure below You can stop at any time in the procedure when the problem is solved A A A A A A A A Procedure 1 Increase the Vacuum power settings in the RIP Increase with steps of 10 For each step you increase and have changed the setting reload the media before you continue printing Observe the media movement on the platen first before you increase the vacuum power again ...

Page 358: ...3 Set the Carriage elevation setting in the RIP to Highest Change the media settings on page 65 4 Use a different media type Curling media 358 Chapter 9 Troubleshooting and support ...

Page 359: ... the printer can print over the side edges of the media and on the printer platen Follow the procedure below You can stop at any time in the procedure when the problem is solved Procedure 1 Make sure the printer platen is clean Clean the platen on page 197 2 Load the media roll again and make sure the media has a straight cut leading edge feeding into the machine Load a media roll position 1 on pa...

Page 360: ...ng strip of 40 cm Then decrease the vacuum power with steps of 10 until a minimum value of 30 for zones D and E 2 If this is not sufficient decrease the vacuum power with steps of 10 until a minimum value of 30 for zones B and C Do no decrease the vacuum power of zone A NOTE When you decrease the Vacuum power too much media can come loose from the printer platen resulting in media touches as well ...

Page 361: ...p sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety IMPORTANT This cleaning liquid IPA is not used for cleaning the matrix plate wiper and clean wall maintenance drawer and heated parts of the maintenance station Procedure When you clean follow the procedure Step Action 1 Make sure the printer is not printing and there is no media on the platen 2 Put ...

Page 362: ...E For information on the prescribed maintenance materials see List of Colorado 1650 maintenance materials on page 261 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 Put on the Colorado 1650 approved gloves 2 Go to t...

Page 363: ...en the cloth with the cleaning liquid to remove any remaining ink IMPORTANT Use the prescribed cleaning liquid Do not use any other cleaners 6 Dispose the gloves cloths and pin as chemical waste according to local regulations 7 Close the media cover Clean the media cover Chapter 9 Troubleshooting and support 363 ...

Page 364: ... materials see List of Colorado 1650 maintenance materials on page 261 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 Make sure the printer is not printing and the guide plate is in open position 2 Remove the media ...

Page 365: ...of the roller assy A pin is placed at the right end of the foam 10 Pull the pin and plug out with your fingers 11 Slide both foams towards the middle to remove them 12 Dispose the roller assy foams pins and plugs as chemical waste according to local regulations 13 Take a lint free cloth and clean any residue ink left on the guide plate If necessary dampen the cloth with the cleaning liquid to remo...

Page 366: ... to local regulations 15 Take the new foams and slide them in place 16 On the left end push in a new plug and push in a new pin 17 On the right end push in a new plug and push in a new pin 18 Push and click a new roller assy in place Clean the guide plate and replace the foams and roller assy 366 Chapter 9 Troubleshooting and support ...

Page 367: ...he advanced black markers Clean the media or use different me dia 2 1701 1702 1705 5709 Carriage crash Clean the platen and the buffer plate see Clean the platen on page 197 and Clean the buffer plate on page 200 Clean the ruler see Clean the ruler on page 259 Check the fan settings Use uncurled or undamaged media Use the correct winding mode Use recommended media and pro files from Canon media gu...

Page 368: ...anspor ted well and is not too weak slippery or sticky Use a media that is reflective enough 10 25701 Wrong media width de tected Media width does not match the meas ured width please change the media width 11 7703 Maintenance tray not detected Place maintenance tray in correct po sition Check maintenance chapter see Maintain the printer on page 202 12 21752 Ink aging PH detected Automatic mainten...

Page 369: ...Chapter 10 Regulation Notices ...

Page 370: ...ital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the User Documentation may cause harmful interference to radio communications Operatio...

Page 371: ...munications Malaysia This end device contains an RFID module which is already approved by MCMC MTSFB TC T007 2014 for Communications and Multimedia Act Approval No RCCV 24A 0418 S 18 1613 Conformity declaration for Telecommunications Singapore This end device contains an RFID module which is registered with the Info communications Media Development Authority under regulation 20 6 of the Telecommun...

Page 372: ...ufacturer Country of origin Production date YYYY MM DD EAC marking Laser Safety All countries Laser safety This is a digital machine which operates using a laser There is no possibility of danger from the laser provided the machine is operated according to the instructions in this User Documentation Since radiation emitted by the laser is completely confined within protective housing the laser bea...

Page 373: ...or laser The maximum power of the laser diode is 0 78 mW Lamps All countries This product may contain lamps that are only intended for use in combination with and for this specific product and related equipment and such lamps are not intended for use in other applications Battery labeling EEA including Switzerland This product contains a battery Please do not remove the battery If the battery need...

Page 374: ... be disposed of as unsorted municipal waste Users of batteries and accumulators must use the available collection framework for the return recycling and treatment of batteries and accumulators If your Canon Production Printing product contains non removable batteries the entire product is already covered by the UK Waste Electrical and Electronic Equipment Regulations and should be handed over to a...

Page 375: ...nt e g on an authorized one for one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment EEE Improper handling of this type of waste could have a possible negative impact on the environment and human health due to potentially hazardous substances that are generally associated with EEE At the same time your cooperation ...

Page 376: ...ance corresponding to 700 kg CO2 equivalent The fluorinated greenhouse gas is contained in hermetically sealed equipment End of Life WEEE India This product is not to be disposed of with your household waste according to the E Waste Management Rules 2016 This product should be handed over to a designated collection point e g to an authorized collection site for recycling waste electrical and elect...

Page 377: ...ld of 0 1 in articles If such information has to be communicated it can be found on https www canon europe com sustainability approach Under normal conditions of use there will be no exposure and no special measures are required for safe use Computers All countries Regulation EU 617 2013 calls for the environmentally sound design of computers This information can be found at the support site of yo...

Page 378: ...ded for use within the direct visual field of a workplace equipped with a monitor screen In order to avoid annoying reflections at the workplace monitor screen this product must not be placed within the direct visual field of monitor screens Operating environment All countries The environmental requirements for correct operation of the machine are as follows Operating temperature T 18 C 64 4 F to ...

Page 379: ...er 194 Clean the mirrors 253 Clean the platen 197 Clean uncured ink 361 Guide plate 364 M C Scanner 194 Media cover 200 362 Mirrors 253 Platen 197 Cleaning liquid Cleaner MB methyl benzoate 261 Cleaning liquid IPA 262 Clear the queue 325 Components of the printer Media drawer 34 Media input side 33 Media output side 30 Printer sides 32 Roll winder 31 Top cover open 35 Compressed air duster 262 Con...

Page 380: ...winding 124 Lubricators 228 261 M Mail server 283 Maintain the print quality 174 184 Maintenance 264 Maintenance guidelines 174 Maintenance materials 261 Maintenance tray 206 212 261 339 Manage users for PRISMAsync Remote Control 300 Manual loading 68 Manual maintenance 175 180 Matrix plate cleaning foam 261 Matrix plate cleaning tool 261 Matte high speed 75 Matte production 75 Matte quality 75 Ma...

Page 381: ...anding 342 Graininess 350 Lines at swath boundary 343 Lines within swaths 346 Media touches 352 Micro uniformity 350 Misalignment gloss matte 353 Vertical banding 349 Waves in media 356 Wrinkles 348 Wrinkling media 355 Zebra banding 340 Quality problems 264 R Recover password 287 Refill chiller 243 248 Refill ink 202 Regional settings 308 Reinstallation 303 Remaining length 68 Remove all jobs 325 ...

Page 382: ...onization 280 308 Tips and tricks 306 Trailing strip 119 Transport media by distance 141 Transport media by manual control 140 Troubleshoot mail server configuration 286 Trusted certificate 289 Trusted certificate import 290 Turn the printer on 331 Turn the printer on and off 322 U Unload a media roll 159 Unload a roll from the roll winder 156 Users 11 V Vacuum chiller 237 240 Vacuum cleaner 262 V...

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Page 384: ...anada Inc canon ca Canon Europe Ltd canon europe com Canon Latin America Inc cla canon com Canon Australia Pty Ltd canon com au Canon China Co Ltd canon com cn Canon Singapore Pte Ltd sg canon Canon Hongkong Co Ltd hk canon 2020 2022 Canon Production Printing ...

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