Canon Color Universal Send Kit-Q1, Service Manual

Page: 82 / 96

Chapter 4
4-20
4.3.4 I-Fax Reception errors
0020-7987
<I-Fax reception error message and error code list>
T-4-6
Cancelled. #995 Transmission cancelled - Retransmit as necessary.
Message Error
code Cause Remedy
POP server UIDL error POP server UIDL commands not
supported - Change POP server.
POP server address error POP server error (account) - Reprogramme user mode settings (account).
- Check POP server account.
POP server address error POP server error (password) - Reprogramme user mode settings (password).
- Check POP server account.
POP server connection
error Cannot connect to POP server. - Reprogramme user mode settings (POP, DNS server name)
- Check POP server operation.
- Check DNS server operation.
Check TCP/IP. Incorrect IP address. - Reprogramme IP address and turn power OFF/ON.
- Check DHCP, RARP, BOOTP server operations and turn power OFF/ON.
Connect cable. SMTP initialisation error - Check network and network card.
- Turn power OFF/ON.
No response Mail server error - Check mail server operation.
Cannot receive Reception refused - Clear any operator call error, such as no paper, etc.
- Receive reception JOBs into memory reception BOX.
- Delete transmitting JOBs.
SSL Error (SMTP
Receive) Error in encrypting SSL to
receive in SMTP - Mismatched SSL algorithm. Check the server certificate and the settings in the SSL
client.
SSL Error (SMTP RX
Reject) The option that allows only SSL
communications is selected. - Change Allow SSL (SMTP Receive) setting from SSL to On or Off in Additional
Functions.
- Change the settings to use SSL in the client.
SSL Error (POP) The device attempted to
communicate with the POP
server in SSL but an error
occurred in SSL encryption
communications and failed in
POP authentication. - Check the settings for encrypted SSL communications in the POP server.
- Turn Allow SSL (POP) option off in Additional Functions not to use SSL encryption
function for communications with the POP server.
POP AUTH Encryption
Error The device attempted POP Auth
but an error occurred in the POP
server and failed in POP
authentication. - Check POP Address and POP Password settings of Additional Functions.
- Check the POP authentication settings in the POP server.
- Cancel the selection of POP AUTH for POP AUTH Method.
APOP Authentication
Error The device attempted APOP of
POP authentication but an error
occurred in the APOP
authentication and failed in POP
authentication. - Check POP Address and POP Password settings of Additional Functions.
- Check the APOP settings in the POP server.
- Cancel the selection of APOP for POP AUTH Method.
The number of
transmission standby
documents must be
reduced. #702 HD full(work area) - Stop all jobs operating simultaneously. Or, wait a while until the HD area is freed up.
The number of
transmission standby
documents and BOX
documents must be
reduced. #703 HD full(work area) - Delete documents from the BOX to free up HD space and decrease number of
transmission standby documents in the BOX.
Check server #801 Timeout (1KByte/ 10 sec.)
during SMTP data reception. - Check SMTP server operation.
- Check network traffic conditions.
Cannot find server #802 DNS/SMTP setting error(DNS
error) Reprogramme the user mode settings. (domain name, E-Mail address, DNS, mail server)
Message Error code Cause Remedy