Canon Color imageCLASS 8180c Facsimile Manual Download Page 81 | Manualshive

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If You Cannot Solve the Problem

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If You Cannot Solve the Problem

If you have a problem with the machine and you cannot solve it by referring to the
information in this chapter and Chapter 9, "Troubleshooting," in the

Basic Guide

,

contact Canon Authorized Service Facilities or the Canon Customer Care Center at
1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST Monday through
Friday and 10:00 A.M. to 8:00 P.M. on Saturday.

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Summary of Contents for Color imageCLASS 8180c

Page 1: ...eigate Surrey RH2 8BF United Kingdom CANON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Via Milano 8 20097 San Donato Milanese MI Italy CANON LATIN AMERICA INC 70...

Page 2: ...Color imageCLASS MF8180c Facsimile Guide...

Page 3: ...nting Instructions Troubleshooting Basic Guide Fax Instructions Troubleshooting Facsimile Guide This Manual Software Installation and Instructions Printing and Scanning Instructions Troubleshooting So...

Page 4: ...ttings Appendix Includes the specifications of this machine and the index Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Considerable effort has been made to...

Page 5: ...n Canada xi Pre installation Requirements for Canon Facsimile Equipment xi Notice xii Super G3 xiii Trademarks xiii Copyright xiv Disclaimers xiv Chapter 1 Introduction Customer Support 1 1 Operation...

Page 6: ...Speed Dialing 4 7 Coded Speed Dialing 4 7 Group Dialing 4 7 Directory Dialing 4 8 Redialing a Busy Number 4 9 Manual Redialing 4 9 Automatic Redialing 4 9 Sending the Same Document to Several Recipie...

Page 7: ...T Setting 6 5 Adjusting the RX REPORT Setting 6 7 Printing the USER DATA LIST 6 9 Chapter 7 Troubleshooting LCD Messages 7 1 Error Codes 7 4 Faxing Problems 7 5 Sending Problems 7 5 Receiving Problems...

Page 8: ...e machine safely always pay attention to these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly In order t...

Page 9: ...D INTERNATIONAL DIRECT DISTANCE DIAL LINE IF YOU COMMUNICATE OVERSEAS NOTE Canon recommends an individual line following industry standards e g the 2 500 Touch Tone or 500 Rotary Pulse Dial telephones...

Page 10: ...digits represented by are the REN without a decimal point e g 10 is a REN of 1 0 This equipment may not be used on coin service provided by the telephone company Connection to party lines is subjected...

Page 11: ...ect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of shielded cable is required...

Page 12: ...e line per machine DDD DIRECT DISTANCE DIAL LINE or IDDD INTERNATIONAL DIRECT DISTANCE DIAL LINE IF YOU COMMUNICATE OVERSEAS NOTE Canon recommends an individual line following industry standards e g t...

Page 13: ...repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure f...

Page 14: ...spositifs n exc de pas 5 Le nombre d quivalents sonnerie REN de ce produit est 1 0 CANON CANADA INC 1 800 OK CANON 24 HOURS A DAY SEVEN DAYS A WEEK http www canon ca Super G3 Trademarks Canon the Cano...

Page 15: ...claimers The information in this manual is subject to change without notice CANON INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXCEPT AS PROVIDED HEREIN INC...

Page 16: ...e trouble free operation If you encounter a problem with the machine s operation try to solve it by using the information in Chapter 7 Troubleshooting If you cannot solve the problem or if you think t...

Page 17: ...ey are registered for speed dialing and then use the number for dialing e Hook key Enables you to dial without picking up the handset f In Use Memory indicator Lights green when a fax is being receive...

Page 18: ...receiving faxes and other operations and turns to the standby display in the LCD q Set key Determines the contents you set or register r or keys Scroll through the selections so you can see other sett...

Page 19: ...depending on which mode is selected The standby display in the Fax mode is as follows Fax Mode NOTE For the standby display in the Copy mode and the Scan mode refer to Chapter 1 Introduction in the Ba...

Page 20: ...A LIST to check the sender information you have registered See Printing the USER DATA LIST on p 6 9 Guidelines for Entering Numbers Letters and Symbols Follow this procedure when you come to a step th...

Page 21: ...To enter two characters that are under the same key Press the numeric key press the same numeric key again For example to enter DD you would press 3 3 To enter a space Press To delete a character Pres...

Page 22: ...ter this information in the machine before using it Below is an example of how your sender information will print on a fax sent from the machine NOTE You can set the sender information to print inside...

Page 23: ...the USER DATA LIST on p 6 9 1 Press Menu 2 Press or to select TIMER SETTINGS press Set 3 Press or to select DATE TIME SETTING press Set 4 Use the numeric keys to enter the date month day year and time...

Page 24: ...e numeric keys to enter your fax telephone number max 20 digits including spaces press Set To enter a plus sign before the number press To delete a previous number press or Clear To delete the entire...

Page 25: ...ou can print the USER DATA LIST to check the current setting See Printing the USER DATA LIST on p 6 9 1 Press Menu 2 Press or to select FAX SETTINGS press Set 3 Press or to select USER SETTINGS press...

Page 26: ...ded Speed Dialing Register a fax telephone number for coded speed dialing see Registering Coded Speed Dialing on p 3 4 then to dial the number simply press Coded Dial enter the two digit code assigned...

Page 27: ...register multiple fax telephone numbers in each one touch speed dialing key See Registering Group Dialing on p 3 6 1 Press Menu 2 Press or to select ADD REGISTRATION press Set 3 Press or to select 1...

Page 28: ...x telephone number use the numeric keys to enter a new number press Set Stop Reset NOTE You can also press or Clear repeatedly to delete the registered number Changing a Name You Registered Follow ste...

Page 29: ...mbers 1 Press Menu 2 Press or to select ADD REGISTRATION press Set 3 Press or to select CODED SPD DIAL press Set 4 Press or to select a coded speed dialing code 00 to 99 press Set twice You can also s...

Page 30: ...ss Set Stop Reset NOTE You can also press or Clear repeatedly to delete the registered number Changing a Name You Registered Follow steps 1 to 5 of Registering Coded Speed Dialing see p 3 4 In step 6...

Page 31: ...r coded speed dialing See the following titles Registering One Touch Speed Dialing on p 3 2 Registering Coded Speed Dialing on p 3 4 You cannot enter numbers with the numeric keys 1 Press Menu 2 Press...

Page 32: ...characters including spaces press Set To continue registering other groups repeat the procedure from step 4 The name you enter here will appear in speed dialing lists 7 Press Stop Reset to return to...

Page 33: ...PORTS LISTS press Set 3 Press or to select SPEED DIAL LIST press Set 4 Press or to select the list you want to print press Set You can select from the following 1 TOUCH LIST CODED DIAL LIST GROUP DIAL...

Page 34: ...1234567 CANON 001 NO RECIPIENT ADDRESS DESTINATION ID 00 555 1234 BILL 02 16172223322 HUNT INVESTMENTS 03 1 312 538 4005 LAKESIDE INC 01 14043333499 PEACHTREE INC 12 31 2005 10 07 FAX 1234567 CANON 0...

Page 35: ...or fax sending see the following To Use the Machine as a Local Printer USB Connection or To Use the Machine as a Network Printer Network Connection in the Quick Start Guide Chapter 1 Installation in t...

Page 36: ...o select the scan density See Adjusting the Exposure Scan Density on p 4 5 3 Dial the recipient s fax telephone number For details on the different dialing methods see Dialing Methods on p 4 6 4 Press...

Page 37: ...tings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Press Exposure to select the scan density See Adjusting the Exposure Sc...

Page 38: ...nning documents press Stop Reset to cancel the scanning You cannot cancel the scanning by pressing Status Monitor If the offhook alarm starts beeping make sure that the handset is resting properly on...

Page 39: ...STANDARD for most text only documents 203 x 98 dpi FINE for fine print documents 203 x 196 dpi PHOTO for documents that contain photographs 203 x 196 dpi SUPER FINE for documents that contain fine pr...

Page 40: ...ach list and check the numbers See Printing Speed Dialing Lists on p 3 8 For details on registering a fax telephone number for speed dialing see Chapter 3 Speed Dialing The machine must be set to the...

Page 41: ...at coded speed dialing code is displayed NOT REGISTERED appears if no fax telephone number is assigned to the coded speed dialing code you entered NOTE If you enter a wrong code press Stop Reset 2 Pre...

Page 42: ...enter the first letter of the name of the party you are searching for For example if you want to search for a name that starts with the letter H press 4 GHI twice Entries starting with the letter you...

Page 43: ...ipient s line is busy the machine will redial the number after an interval The machine allows you to customize automatic redialing settings to suit your needs See Customizing Automatic Redialing Setti...

Page 44: ...ss Set If you selected ON Press Set twice Press or or use the numeric keys to enter the number of times you want the machine to redial press Set twice You can set the machine to redial between 1 to 10...

Page 45: ...t Handling in the Basic Guide 2 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Press Exposure...

Page 46: ...OUT in TX SETTINGS in FAX SETTINGS of the Menu See 4 TIME OUT of Menu Descriptions on p 8 5 To review the numbers you have entered press or 4 After you have specified all of the destinations press B W...

Page 47: ...place or load documents refer to Chapter 3 Document Handling in the Basic Guide 2 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Im...

Page 48: ...ons in the LCD To take advantage of the speed dialing features of the machine register frequently used overseas numbers for one touch or coded speed dialing See Chapter 3 Speed Dialing Switching Tempo...

Page 49: ...one line uses tone dialing go to the next step 5 Use the numeric keys on the machine to enter the numbers requested by the information service Numbers entered after pressing will be dialed using tone...

Page 50: ...e press Set You can select from the following FaxOnly to automatically receive faxes all calls will be answered as fax transmission Voice calls will then be disconnected See Receiving Faxes Automatica...

Page 51: ...play NOTE You can save the toner consumption when printing out the received documents Refer to Chapter 10 Machine Settings in the Basic Guide Receiving Faxes Automatically FaxOnly Mode If you want to...

Page 52: ...dset to answer the call Customizing FaxTel You can customize this mode to control precisely how your machine handles incoming calls You can adjust the time the machine takes to check whether a call is...

Page 53: ...elect from the following RECEIVE to switch to receive mode DISCONNECT to disconnect the call 8 Press Stop Reset to return to the standby display Receiving When an Answering Machine Is Connected AnsMod...

Page 54: ...wing you to have both a fax number s and a telephone number s using only one telephone line The machine will automatically monitor incoming calls and based on the ring pattern will let you know if the...

Page 55: ...SETTINGS press Set 4 Press or to select RX SETTINGS press Set 5 Press or to select DRPD SELECT FAX press Set 6 Press or to select a ring pattern press Set You can select from the following NORMAL RIN...

Page 56: ...set cradle The offhook alarm can be turned off See 4 OFFHOOK ALARM of Menu Descriptions on p 8 3 When You Receive a Voice Call The telephone will ring Pick up the handset to answer the call If the cal...

Page 57: ...fax while you are performing certain tasks the machine stores the incoming fax in the memory Then as soon as you finish your task the machine automatically prints the fax You can receive a fax while p...

Page 58: ...mory For an explanation of the message s and details on the action to take see LCD Messages on p 7 1 NOTE The machine memory can store up to 20 fax jobs or approximately 256 pages Based on the conditi...

Page 59: ...nt to stop receiving a fax before reception is completed 1 Press Stop Reset The confirmation message will appear NOTE You can also cancel receiving using Status Monitor 2 Press to cancel receiving If...

Page 60: ...sts the fax telephone numbers and names registered for coded speed dialing p 3 8 GROUP DIAL LIST Lists groups registered for group dialing p 3 8 ACTIVITY REPORT Shows recent facsimile transactions per...

Page 61: ...nd A4 Only papers loaded in the cassette can be used for reports and lists function You can cancel printing the reports or lists using Status Monitor Refer to Chapter 7 System Monitor in the Basic Gui...

Page 62: ...TS press Set twice 12 31 16 16 2 887 0166 5001 AUTO RX ECM 4 OK 00 14 12 31 16 27 0001 MANUAL TX ECM 1 OK 02 00 12 31 16 30 20 545 8545 0002 TRANSMIT ECM 1 OK 00 17 12 31 16 53 03 3758 2111 5002 AUTO...

Page 63: ...select FAX SETTINGS press Set 3 Press or to select REPORT SETTINGS press Set 4 Press or to select ACTIVITY REPORT press Set 5 Press or to select the setting you want press Set You can select from the...

Page 64: ...own for the manually sent faxes The machine does not print a TX report when faxing the documents from your computer TX REPORT TRANSMISSION OK TX RX NO 0004 RECIPIENT ADDRESS 1 432 2060 DESTINATION ID...

Page 65: ...elect from the following PRINT ERROR ONLY to print a report only when a transmission error occurs OUTPUT YES to print a report every time you send a document OUTPUT NO to disable printing the report I...

Page 66: ...eport By default the machine is set not to print an RX REPORT 1 Press Menu 2 Press or to select FAX SETTINGS press Set 3 Press or to select REPORT SETTINGS press Set 4 Press or to select RX REPORT pre...

Page 67: ...ting you want press Set You can select from the following OUTPUT NO to disable printing the report PRINT ERROR ONLY to print a report only when a reception error occurs OUTPUT YES to print a report ev...

Page 68: ...ender information See Registering Sender Information on p 2 3 1 Press Menu 2 Press or to select REPORTS LISTS press Set 3 Press or to select USER DATA LIST press Set USER S DATA LIST 12 31 2005 13 36...

Page 69: ...ERSIZE Cause When the machine prints the reports or lists the paper size setting is set to a size other than LTR LGL or A4 Remedy Set the paper size setting to LTR LGL or A4 and load paper of the same...

Page 70: ...ame size Then reset the machine by opening the cartridge cover and then closing it The report or list will then be printed automatically DOCUMENT TOO LONG Cause The document is longer than 391 2 1 m o...

Page 71: ...ch speed dialing key or coded speed dialing code For more information see the following Registering One Touch Speed Dialing on p 3 2 Registering Coded Speed Dialing on p 3 4 RECEIVED IN MEMORY Cause T...

Page 72: ...use 2 The other party may not be using a G3 fax machine Remedy Check with the other party and send the document to a G3 fax machine If the other party does not have a G3 fax machine try sending your d...

Page 73: ...ed A Remove the document stack it if necessary and place the document on the platen glass or load it in the ADF correctly For more information refer to Chapter 3 Document Handling in the Basic Guide Q...

Page 74: ...dialed is busy Try sending the document later A The other party s fax machine is not working Contact the other party and have them check their fax machine Q Did the receiving fax machine answer within...

Page 75: ...a fax automatically Q Is the machine set to receive automatically A For the machine to receive faxes automatically the receive mode must be set to FaxOnly FaxTel AnsMode or DRPD See Chapter 5 Receivi...

Page 76: ...urned on with an outgoing message properly recorded Q Is the sending fax machine able to send the CNG signal that tells the machine that the incoming signal is a fax A Some fax machines cannot send th...

Page 77: ...the sealing tape removed from the cartridge A Remove the sealing tape from the cartridge Refer to Install the toner cartridges in the Quick Start Guide Q Is any toner left in the cartridge A Replace...

Page 78: ...e fax s quality Call the sender and have them make sure the scanning glass of their fax machine is clean Cannot receive a fax using ECM Error Correction Mode Q Does the sending fax machine support ECM...

Page 79: ...6 The telephone disconnects while you are talking Q Is the telephone line connected in securely A Check that the telephone cables are connected securely to the jacks on the machine the telephone jack...

Page 80: ...tored in the memory are backed up for about 40 minutes with full battery charge and factory defaults During a power cut functions are limited as follows You cannot send receive copy scan or print docu...

Page 81: ...e and you cannot solve it by referring to the information in this chapter and Chapter 9 Troubleshooting in the Basic Guide contact Canon Authorized Service Facilities or the Canon Customer Care Center...

Page 82: ...ess or to select the menu you want to change press Set You have now accessed the settings in the USER DATA LIST 3 Press or to select the sub menu you want to change press Set NOTE For details on sub m...

Page 83: ...RY Registers the other party s fax telephone number max 120 digits including spaces 2 NAME Registers the other party s name max 16 characters including spaces 2 CODED SPD DIAL Registers the informatio...

Page 84: ...g spaces See Registering Your Fax Telephone Number and Name on p 2 5 2 TEL LINE TYPE Selects the telephone line type See Setting the Telephone Line Type on p 2 6 TOUCH TONE The telephone line is set f...

Page 85: ...c printing of a reception report OUTPUT NO No report is printed PRINT ERROR ONLY Prints a report only when a reception error occurs OUTPUT YES Prints a report every time you receive a document 3 ACTIV...

Page 86: ...ive mode after the ring time has elapsed or whether if disconnects the call RECEIVE DISCONNECT 3 DRPD SELECT FAX Selects the ring pattern for fax calls NORMAL RING DOUBLE RING SHORT SHORT LONG SHORT L...

Page 87: ...you to set how the machine responds when the toner supply is low RX TO MEMORY The machine receives all documents in the memory KEEP PRINTING The keep printing function is turned on With this setting t...

Page 88: ...t is printed automatically after every 20 transactions 2 SPEED DIAL LIST Prints the list of the fax telephone numbers registered for one touch speed dialing keys coded speed dialing codes or group dia...

Page 89: ...3 Data Compressing System MH MR MMR JBIG Modem Speed 33 6 31 2 28 8 26 4 24 21 6 19 2 16 8 14 4 12 9 6 7 2 4 8 2 4 Kbps Automatic fallback Transmission Speed Approx 3 seconds page at 33 6 Kbps ECM JBI...

Page 90: ...Coded speed dialing 100 destinations Group dialing 118 destinations Directory dialing with Directory key Regular dialing with numeric keys Automatic redialing Manual redialing with Redial Pause key Ne...

Page 91: ...MENT message 7 1 CHECK PAPER SIZE message 7 2 Clear key 1 3 Coded Dial key 1 2 CODED DIAL LIST description 6 1 printing 3 8 sample 3 9 CODED SPD DIAL setting 8 2 Coded speed dialing changing deleting...

Page 92: ...indicator 1 2 INCOMING RING setting 8 5 K KEEP PRINTING setting 8 6 Keys See also individual key names 1 2 L LCD 1 3 LCD messages See also individual messages 7 1 Letters entering 2 1 M Machine settin...

Page 93: ...speed dialing 3 2 sender information 2 3 REMOTE RX ID setting 8 6 REMOTE RX setting 8 6 REPORT SETTINGS settings 8 4 RESOLUTION setting 8 6 RING COUNT setting 8 5 ROTARY PULSE setting 8 3 RX Receptio...

Page 94: ...entering 2 4 TOUCH TONE setting 8 3 Troubleshooting 7 1 TTI POSITION setting 8 3 TX Transmission REPORT description 6 1 8 4 setting 6 5 TX REPORT setting 8 4 TX SETTINGS settings 8 4 TX START SPEED s...

Page 95: ...ch Reigate Surrey RH2 8BF United Kingdom CANON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Via Milano 8 20097 San Donato Milanese MI Italy CANON LATIN AMERICA IN...

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