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Canon BJC-S820D, User Manual

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Canon BJC-S820D User Manual Download Page 138

Print Quality is Poor or Contains Errors

138

Troubleshooting

Meaningless Characters or Symbols are Printed

■

If the problem only occurs when printing a specific document, try editing the 
document and then printing it.

If this does not resolve the problem, there may be a problem with your application. 

Summary of Contents for BJC-S820D

Page 1: ...User s Guide PHOTO PRINTER V1...

Page 2: ...Cancelling a Print Job 35 Uninstalling Printer Drivers 36 Printer Driver Functions Macintosh 37 Description of Print Settings 38 BJ Print Monitor 55 Cancelling a Print Job 57 Using the Printer with a...

Page 3: ...nthead 84 Replacing an Ink Tank 85 Printing the Nozzle Check Pattern 90 Printhead Cleaning 94 Printhead Deep Cleaning 97 Cleaning the Printer 99 Transporting the Printer 101 Printing Media 105 Compati...

Page 4: ...r Contains Errors 135 Printer Does Not Start or Stops During Print Jobs 152 Paper Does Not Feed Properly or Paper Jams 158 The POWER Lamp Flashes Orange 161 An Error Message is Displayed on the Screen...

Page 5: ...in death or serious personal injury caused by incorrect operation of the equipment Must be observed for safe operation Caution Instructions that if ignored could result in personal injury or material...

Page 6: ...e for Acrobat Reader 4 0 Please note that screens displayed by Acrobat Reader 3 0 or 5 0 are slightly different Use this button to enlarge the viewing screen Select this button in the tool bar and cli...

Page 7: ...This Manual Displays the table of contents Click the heading to jump to the topic Click the symbol to see the headings for each chapter Click the symbol to close the headings Use this button to searc...

Page 8: ...shock fire or damage the printer if you ignore any of these safety precautions Choosing a location Do not place the printer close to flammable solvents such as alcohol or thinners Power supply Never...

Page 9: ...the plug and the power outlet If the printer is placed at a location exposed to a lot of dust smoke or high humidity the dust that collects on the plug absorbs moisture and may cause insulation failu...

Page 10: ...rts inside the printer The printer contains high voltage components Never attempt any maintenance procedure not described in this guide Working around the printer Do not use inflammable sprays near th...

Page 11: ...humid or dusty in direct sunlight outdoors or close to a heating source To avoid the risk of fire or electric shocks install the printer in a location with an ambient temperature range of 41 F to 95 F...

Page 12: ...lling on the cord Do not use a powerstrip Never use a power supply voltage other than that supplied in the country of purchase The correct power supply voltages and frequencies are as follows USA Cana...

Page 13: ...r liquid falls into the printer unplug the power cord and call the Canon Customer Care Center Printheads and ink tanks For safety reasons store printheads and ink tanks out of the reach of small child...

Page 14: ...ion panel becomes damaged and the liquid crystal solution in the panel leaks out DO NOT taste or swallow the liquid If the liquid is accidentally swallowed call a physician immediately If the liquid g...

Page 15: ...r Functions Windows Printer Driver Functions Windows Opening the Printer Properties Dialog Box Printer Properties Dialog Box Description BJ Status Monitor Functions Cancelling a Print Job Uninstalling...

Page 16: ...ly depending on the application This section describes only the general procedure for opening the Printer Properties dialog box 1 In an application select the command to print a document The Print dia...

Page 17: ...ating system adds several tabs including the Details tab These do not appear when the Printer Properties dialog box is opened from within an application For further information about these additional...

Page 18: ...nter Properties Dialog Box Description Note The screens in this section refer to Windows Me Windows 98 operation The equivalent screens for Windows XP and Windows 2000 may look slightly different Main...

Page 19: ...Windows Main Tab 1 Media Type Ensure that this setting matches the type of media loaded in the printer 2 Print Quality Select the print quality you require from among the different options To select c...

Page 20: ...configuration of the printer driver By having the user answer a series of questions the Printer Advisor automatically configures the printer driver settings 6 Preview Area Before printing verify that...

Page 21: ...Printer Driver Functions Windows Page Setup Tab 1 Page Size Ensure that the correct paper size is selected 2 Orientation Select landscape or portrait printing and ensure that it is the same orientati...

Page 22: ...reduced and printed so that 2 to 16 document pages fit on each printed page Booklet Printing The multiple page document is printed so that two pages of the document fit on each printed page The print...

Page 23: ...paper It is recommended that you normally set the slide bar to the right end If you move the slide bar to the left to reduce the extension amount a border may appear 6 Duplex Printing The document is...

Page 24: ...river Functions Windows Stamp Background Tab 1 Stamp Select the check box and choose the stamp 2 Place stamp over text When selected the stamp is printed over the print data 3 Stamp first page only Pr...

Page 25: ...d stamp 5 Background Select the check box and choose the background image you wish to use 6 Background first page only Prints the background image only on the first page 7 Select Background This allow...

Page 26: ...ption 26 Printer Driver Functions Windows Effects Tab 1 Simulate Illustration Select the check box to manipulate color image data to produce illustration effects Adjust the brightness of the image wit...

Page 27: ...in the images 4 Image Optimizer Improves the contours and jaggedness that occur when photographic or graphic image data is enlarged within an application 5 Photo Optimizer PRO Optimizes the color of i...

Page 28: ...1 Printing Profiles This list displays the printing settings currently registered in the Profiles tab The Current Settings profile contains the settings currently specified in the Main Page Setup and...

Page 29: ...Effects tabs Select Current Settings in the Printing Profiles list then click this button The Add to Profiles dialog box appears 5 Retrieve from Profiles Click to activate registered printer settings...

Page 30: ...n 30 Printer Driver Functions Windows Maintenance Tab 1 Cleaning Click to start printhead cleaning 2 Deep Cleaning Click to start printhead deep cleaning Use this function only if Cleaning has not imp...

Page 31: ...ing the Nozzle Check Pattern 5 Power Off Click to turn the printer off 6 Custom Settings Click to modify the printer mode Change the settings in the Custom Setting dialog box and click Send to change...

Page 32: ...the nature of the error and suggests an appropriate solution It also checks the ink tanks and displays a warning message when the ink is low Launching the BJ Status Monitor The BJ Status Monitor laun...

Page 33: ...Functions 33 Printer Driver Functions Windows Note To open the BJ Status Monitor when the printer is not printing click the Maintenance tab in the Printer Properties dialog box and click the Start Sta...

Page 34: ...s e g if the printer runs out of paper or ink is low In such cases take the appropriate action as described in the Printer Status tab In Windows Me or Windows 98 click the Guide tab and follow the ins...

Page 35: ...ng a Print Job To cancel the current print job first open the BJ Status Monitor 1 Click the Canon BJ Status Monitor icon on the Task Bar 2 Click Cancel Printing Note If Cancel Printing is grayed out p...

Page 36: ...rams Canon S820D Uninstall Note For Windows XP click the Start button and select All Programs Canon S820D Uninstall 2 Click Yes when the confirmation message appears 3 When all the files have been del...

Page 37: ...Printer Driver Functions Macintosh Printer Driver Functions Macintosh Description of Print Settings BJ Print Monitor Cancelling a Print Job Using the Printer with a Network Uninstalling Printer Drive...

Page 38: ...Settings 38 Printer Driver Functions Macintosh Description of Print Settings Page Setup Dialog Box Printer Utility Dialog Box Print Dialog Box Detailed Setting Dialog Box Options Dialog Box Register...

Page 39: ...e size of the print media and resizing the printed image To open the Page Setup dialog box select Page Setup from the File menu in an application 1 Paper Size Select the size of the paper for the prin...

Page 40: ...ion slide bar to adjust how much the image extends beyond the paper It is recommended that you normally set the slide bar to the right end If you move the slide bar to the left to reduce the extension...

Page 41: ...ngs 41 Printer Driver Functions Macintosh 9 Save Settings Saves the settings specified in the Page Setup dialog box 10 Preview Area This image allows you to confirm how the document will print with th...

Page 42: ...ed when you click the Utilities button in the Page Setup dialog box 1 Select the function you wish to perform 2 Display area showing the various maintenance functions including cleaning and test patte...

Page 43: ...Description of Print Settings 43 Printer Driver Functions Macintosh Printhead Cleaning Printhead Deep Cleaning Note For information about Printhead Alignment refer to the Quick Start Guide...

Page 44: ...print job To open the Print dialog box select Print from the File menu in an application 1 Media Type Ensure that this setting matches the type of paper media loaded in the printer 2 Grayscale Printi...

Page 45: ...o manually set the print quality and color settings in the Detailed Setting Dialog Box 5 Options Specify the output destination print order and page layout for the document you are printing 6 Apply Al...

Page 46: ...ctions Macintosh Detailed Setting Dialog Box To open the Detailed Setting dialog box select Manual in the Print dialog box and then click Details 1 Panel display icons Click these icons to switch betw...

Page 47: ...osh 2 Print Quality Move the slide bar to adjust the balance between print quality and speed Moving the bar to the right enhances print quality and moving it to the left increases printing speed 3 Hal...

Page 48: ...al Effects Panel To display the Special Effects panel click the Special effects display icon 1 Simulate illustration Select the check box to manipulate color image data to produce illustration effects...

Page 49: ...aining the natural skin tones of people that appear in the images 4 Photo Optimizer PRO Optimizes the color of images taken from a digital camera or scanner It is especially effective for images affec...

Page 50: ...k the Color display icon 1 Color Correction Select a color correction method BJ Standard ColorSync or None BJ Standard is usually the optimum color correction method for printing with a Bubble Jet pri...

Page 51: ...ia type and other factors 4 Gamma Correction This function adjusts the color contrast not including pure black and white To adjust the contrast select the check box and move the slide bar Moving the b...

Page 52: ...wo or four pages of a document on a single page or to enlarge printing so that a single page spans multiple sheets of paper Poster Printing If you select 2Page Sheet Printing or 4Page Sheet Printing y...

Page 53: ...en using this function ensure that you correctly specify the Printer Paper Size 4 Destination Select the print output destination Printer is the usual selection To check the layout or other image elem...

Page 54: ...ngs select the desired settings in the Settings list and click the Import button 3 Apply Saves the settings currently specified in the Print dialog box After clicking the button enter the name under w...

Page 55: ...progress of print jobs You can launch the BJ Print Monitor if background printing is enabled in the Chooser utility Opening the BJ Print Monitor 1 Select Chooser from the Apple menu 2 Set Backgroundi...

Page 56: ...n then release Note however that you cannot change the print order of a document already printing Note If you select Print from the File menu you can print the PICT file saved in Destination of the Op...

Page 57: ...nd the currently printing job 1 Select BJ Print Monitor in the Application menu 2 Click the name of the print job you wish to cancel then click The document selected in the Print Monitor is deleted fr...

Page 58: ...driver on each network computer that will use the printer For information on installation refer to the Quick Start Guide Use a USB cable to connect the printer to the computer that will function as t...

Page 59: ...click Send 6 Confirm that the new print server name has been added to Current print servers then click Close 7 Click the close box to close the Chooser Client setup procedure 1 Select Chooser in the...

Page 60: ...t start the BJ Status Monitor Click the BJ Status Monitor icon in the BJ Extras folder To close the BJ Status Monitor select Quit in the File menu The BJ Print Monitor and BJ Status Monitor The BJ Pri...

Page 61: ...inting Click to cancel printing of the specified document Note You can determine the owner of a computer by selecting the File Sharing control panel and checking the Owner Name item If you are using t...

Page 62: ...uble click the Printer Driver folder 3 Double click the Installer icon 4 When the Software License Agreement is displayed click Accept if you agree 5 Select Uninstall from the pop up menu and then cli...

Page 63: ...g the Memory Card Startup Utility Windows Using the Memory Card Startup Utility Windows Starting the Memory Card Startup Utility Setting the Application to Be Started Deleting the Memory Card Startup...

Page 64: ...ry card may not operate properly When you select Change the drive s read write attribute and set the Read Write mode note the following points Change the write protection switch or seal to prevent acc...

Page 65: ...ound on the right side of the task bar The Memory Card Startup Utility is displayed Start an application Starts an application Depending on the application the contents of the memory card may be displ...

Page 66: ...removal operation by using the icon found on the right side of the task bar Change the drive s read write attribute Displays the USB Memory Card Settings dialog box where you can change the mode Read...

Page 67: ...67 Using the Memory Card Startup Utility Windows Do not display this dialog when a card is inserted When this check box is selected this screen is not displayed even when a memory card is inserted Clo...

Page 68: ...Set the application to be started whenever a memory card is inserted or Start an application is clicked 1 Open the Memory Card Startup Utility and then click Auto Start Properties Starting the Memory...

Page 69: ...priate application recommended When you select this option the system automatically identifies the type of data stored in the memory card and starts the appropriate application When this option is not...

Page 70: ...e application When you select this option the system always starts same application regardless of the type of data stored on the memory card Note To change the application to be started click the Chan...

Page 71: ...tartup Utility following the procedure below 1 Click the Start button and select Settings and then Control Panel If you are using Windows XP the deletion procedure is as follows Click the Start button...

Page 72: ...Deleting the Memory Card Startup Utility 72 Using the Memory Card Startup Utility Windows Perform the subsequent operations as instructed on the screen...

Page 73: ...73 Using the Memory Card Utility Macintosh Using the Memory Card Utility Macintosh Starting the Memory Card Utility Setting the Application to Be Started Deleting the Memory Card Utility...

Page 74: ...rive s read write attribute and set the Read write mode note the following points Change the write protection switch or seal to prevent accidental erasing of the memory card to write enabled mode befo...

Page 75: ...Using the Memory Card Utility Macintosh 1 In the Apple menu click BJ Utility The Memory Card Utility is displayed Start an application Starts an application Depending on the application the contents...

Page 76: ...eject the memory card before you change the mode Auto start an application when a card is inserted Do nothing when a card is inserted Determines whether an application will start each time the memory...

Page 77: ...ed Set the application to be started whenever a memory card is inserted or Start an application is clicked 1 Open the Memory Card Utility and click Auto start an application when Starting the Memory C...

Page 78: ...propriate application When you select this option the system automatically identifies the type of data stored in the memory card and starts the appropriate application When this option is not selected...

Page 79: ...same application When you select this option the system always starts same application regardless of the type of data stored on the memory card Note To change the application to be started click Chang...

Page 80: ...delete the utility Note If an application software is operating and there are files that have not been saved be sure to save those files before you delete the Memory Card Utility 1 Insert the Setup So...

Page 81: ...Deleting the Memory Card Utility 81 Using the Memory Card Utility Macintosh 4 If a message like the one below is displayed click the Restart now button...

Page 82: ...Deleting the Memory Card Utility 82 Using the Memory Card Utility Macintosh 5 Restart the computer to delete the Memory Card Utility...

Page 83: ...ance Routine Maintenance When to Replace Ink Tank and Maintain Printhead Replacing an Ink Tank Printing the Nozzle Check Pattern Printhead Cleaning Printhead Deep Cleaning Cleaning the Printer Transpo...

Page 84: ...Monitor Macintosh will tell you to replace the ink tank Attempting to print causes the POWER lamp to flash four times Replacing an Ink Tank If printing becomes faint or a specific color is no longer p...

Page 85: ...ter ink tanks must be installed from the right in the order indicated below Yellow BCI 6Y Magenta BCI 6M Cyan BCI 6C Photo Magenta BCI 6PM Photo Photo Cyan BCI 6PC Photo Black BCI 6BK Note Damage caus...

Page 86: ...h the tab and remove the ink tank Do not touch the lock lever remove only the ink tank Important Handle ink tanks carefully to avoid staining clothing or the surrounding area Discard empty ink tanks a...

Page 87: ...Replacing an Ink Tank 87 Routine Maintenance 3 Unpack the new ink tank and pull off the orange tape Discard the pastic wrapper...

Page 88: ...ve the orange protective cap from the bottom of the ink tank Important Do not re attach the protective cap once you have removed it Once you have removed the protective cap do not touch the open ink p...

Page 89: ...front cover The printhead holder moves to the right The ink tank installation process is now complete Note To maintain optimal print quality use an ink tank within six months of first use Once an ink...

Page 90: ...rect Nozzle check pattern printing can be started from the Windows and Macintosh printer drivers or from the printer itself Printing the Nozzle Check Pattern from the Printer Drivers Windows 1 With th...

Page 91: ...age Setup dialog box The Page Setup dialog box can normally be opened by selecting Page Setup in the File menu 3 Click the Utilities button to open the Printer Utilities dialog box 4 Select Test Print...

Page 92: ...Maintenance Printing the Nozzle Check Pattern through the Printer 1 With the printer on load a sheet of Letter or A4 paper in the printer 2 Hold the RESUME CANCEL button down until the POWER lamp flas...

Page 93: ...eck Pattern The nozzle check pattern should appear as follows when ink is discharged properly Examine the nozzle check pattern output by the printer Lines missing here indicate the printhead requires...

Page 94: ...from the printer itself Note Cleaning the printhead consumes ink so perform printhead cleaning only when necessary Cleaning the Printhead from the Printer Drivers Windows 1 Ensure that the printer is...

Page 95: ...be opened by selecting Page Setup in the File menu 3 Click the Utilities button to open the Printer Utility dialog box 4 Select Cleaning from the pull down menu and then click the Cleaning icon 5 When...

Page 96: ...starts flashing and print head cleaning begins Do not perform any other operations until the head cleaning finishes After printhead cleaning finishes print the nozzle check pattern to verify that the...

Page 97: ...eep cleaning from the printer driver Note Printhead deep cleaning consumes more ink than standard printhead cleaning so perform this procedure only when necessary Windows 1 Ensure that the printer is...

Page 98: ...ning icon 5 Click OK Now the POWER lamp starts flashing and print head deep cleaning begins The process takes one or two minutes to complete so simply wait until the POWER lamp stops flashing After pr...

Page 99: ...per accumulate in the printer When the accumulated debris becomes clearly visible clean the printer by the following procedure 1 Turn the printer off 2 Ensure that the POWER lamp is off and unplug the...

Page 100: ...ipe away any stray drops of ink scraps of paper and dust Pay special attention to cleaning the black panel that can easily become dirty Do not touch any of the printer s internal components such as th...

Page 101: ...u do not have the original packing materials pack the printer carefully and thoroughly in protective material and place inside a sturdy box 1 Turn the printer off 2 After making sure that the POWER la...

Page 102: ...Transporting the Printer 102 Routine Maintenance 3 Remove the paper rest and the paper output tray 4 Disconnect the printer cable from the computer and then disconnect the power cord from the printer...

Page 103: ...Transporting the Printer 103 Routine Maintenance 5 Secure the printer with adhesive tape as shown and then pack it in a plastic bag...

Page 104: ...Transporting the Printer 104 Routine Maintenance 6 Attach protective material to both sides of the printer when packing the printer Clearly label the box as Fragile if using a transport company...

Page 105: ...Printing Media Compatible Media Types Envelopes High Resolution Paper Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards Photo Paper Pro Photo Paper Pro Borderless Transparencies T Shirt Tran...

Page 106: ...S Com 10 and European DL Important Do not use the following types of paper Using such paper will not only produce unsatisfactory results but can also cause the printer to jam or malfunction Folded cur...

Page 107: ...printer Types The following types of media can be used For more information about the media and the printing methods refer to the specific sections Plain paper Refer to the Quick Start Guide Envelope...

Page 108: ...lopes Preparation for Printing 1 Press down on all four corners and edges of the envelopes to flatten them as shown below 2 If the envelopes are curled hold the opposite corners and gently bend them i...

Page 109: ...rinter if they are not completely flat and the edges are not aligned Ensure that no curl or puff exceeds 0 2 in 5 mm Unsuitable Envelopes Envelopes with an embossed or treated surface Envelopes with a...

Page 110: ...0 envelopes can be loaded at once Note If even after removing any curl in the envelopes they still will not feed properly clean the paper feed roller 1 Ensure that the printer is turned on If any pape...

Page 111: ...at is loaded in the printer will feed through the printer and be ejected Repeat this operation three times If the printer still will not feed envelopes through even after cleaning the paper feed rolle...

Page 112: ...lain paper It is suitable for printing business documents that feature graphics and for photographs Loading Load the paper with the whiter side facing up Set the Paper Thickness Lever to the left Do n...

Page 113: ...k more than 50 sheets in the paper output tray If the output paper is curled it may prevent the next sheet being ejected In this case or if the ink takes a long time to dry remove each sheet as soon a...

Page 114: ...a glossy printing surface to produce printouts close to photograph quality Loading Load only one sheet at a time Load the paper with the whiter side facing up Set the Paper Thickness Lever to the lef...

Page 115: ...image may be blurred if printing extends out of the printable area Canon recommends that you print within the printing area Printing Area Note For photograph and illustration data that you want to pri...

Page 116: ...urface ideal for printing photographs with outstanding results Loading Load only one sheet at a time Load the film with the cut corner at the upper right If the film is curled flatten it by curling in...

Page 117: ...ize set in the application Handling of Printed Output Remove each sheet as soon as it is printed Do not touch the printed surface until the ink dries Printable Area With some images the trailing edge...

Page 118: ...inal application software ZoomBrowser EX PhotoRecord for Windows or ImageBrowser for Macintosh This media is available to print from the operation panel Loading Load the paper with the glossy side fac...

Page 119: ...Glossy Photo Cards 119 Printing Media Handling of Printed Output Do not stack more than 20 sheets in the paper output tray Do not touch the printed surface until the ink dries approx two minutes...

Page 120: ...eproduction It is ideal for printing high quality photographs This media is available in Letter or A4 and 4 6 sizes Loading Load only one sheet of Letter or A4 at a time or 20 sheets of 4 6 paper at a...

Page 121: ...before the ink is completely dry It is recommended that you allow the ink to dry for 24 hours Do not attempt to dry the ink with a hairdryer or by exposing printed sheets to direct sunlight Storing P...

Page 122: ...Note For photograph and illustration data that you want to print with Borderless Printing create the data by using the same size as the paper size and paste the data so that it fills the editing scree...

Page 123: ...ntire surface of the card without a white border When printing use the original application software ZoomBrowser EX PhotoRecord for Windows or ImageBrowser for Macintosh This media is available to pri...

Page 124: ...lors in dark images may appear indistinct at first but become clearer after about 30 minutes Images may smudge if you place them in an album before the ink is completely dry It is recommended that you...

Page 125: ...sentation material for use with overhead projectors Loading Place one sheet of plain Letter or A4 paper under the transparencies in the sheet feeder Set the Paper Thickness Lever to the left A maximum...

Page 126: ...old the short side of the paper Printer Driver Settings Media Type Transparency Page Size Ensure that the setting matches the size set in the application Handling of Printed Output Remove each transpa...

Page 127: ...printer driver Note For the customers in the United States refer to the instructions provided with the T Shirt transfer paper Loading Load only one sheet at a time If the T Shirt transfer is curled fl...

Page 128: ...re that the setting matches the size set in the application Handling of Printed Output Remove each T Shirt transfer as soon as it is printed The T Shirt transfer should be used as soon as it is printe...

Page 129: ...hen tearing the banner paper tear off one more sheet than you actually need to print The maximum length for one print job is six sheets so if you will be printing on six sheets tear off a seven sheet...

Page 130: ...Banner Paper 130 Printing Media 3 Place the printer where the printed banner output can hang over the edge of the table Ensure that the ink does not stain the table or floor...

Page 131: ...tter size banner paper Letter When using A4 banner paper A4 Copies Must be set to 1 to print correctly In Windows select Banner Printing for Printing Type on the Page Setup tab On a Macintosh before c...

Page 132: ...ality is Poor or Contains Errors Printer Does Not Start or Stops During Print Jobs Paper Does Not Feed Properly or Paper Jams The POWER Lamp Flashes Orange An Error Message is Displayed on the Screen...

Page 133: ...tly reinstall it If you are using Windows delete the printer driver before reinstalling it Uninstalling Printer Drivers Note If the Installer was forcibly terminated due to an error in Windows Windows...

Page 134: ...n double click the CD ROM icon Note If you are typing in the file name you must specify the CD ROM drive letter and the installation program MSetup exe The CD ROM drive letter is computer dependent Co...

Page 135: ...rrors Cannot Print to End of Job Colors are Unclear Meaningless Characters or Symbols are Printed Printing is Blurred Colors are Wrong Straight Lines are Misaligned Printed Paper Curls or Ink Blots Ba...

Page 136: ...the paper loaded in the printer First check the Page Size setting in the application Then check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for...

Page 137: ...Print Quality on the Main tab If you are working in a Macintosh environment select the Photo or Graphic icon for the Print Mode in the Print dialog box Confirm the specified ink tank is installed Whe...

Page 138: ...ubleshooting Meaningless Characters or Symbols are Printed If the problem only occurs when printing a specific document try editing the document and then printing it If this does not resolve the probl...

Page 139: ...correctly If the nozzle check pattern does not print correctly clean the printhead Printing the Nozzle Check Pattern Printhead Cleaning If the problem is not resolved after cleaning the print head se...

Page 140: ...traight Lines are Misaligned Align the printhead Ensure that you align the printhead every time you install a new printhead Windows 1 Open the Printer Properties dialog box 2 Click the Maintenance tab...

Page 141: ...or or Contains Errors 141 Troubleshooting Macintosh 1 Open the Page Setup dialog box 2 Click Utilities 3 Select Test Print from the pull down menu and then click Printhead Alignment Follow the instruc...

Page 142: ...igher print quality setting Windows 1 Open the Printer Properties dialog box 2 On the Main tab click High for the Print Quality setting Macintosh 1 Open the Print dialog box 2 For Print Mode select Ma...

Page 143: ...print images that require a lot of ink i e pictures with intense colors or photographs Reduce the Intensity setting in the printer driver and try printing again Windows 1 Open the Printer Properties...

Page 144: ...Poor or Contains Errors 144 Troubleshooting Macintosh 1 Open the Print dialog box 2 For Print Mode select Manual and then click Details 3 Click the Color icon and then drag the Intensity slide bar to...

Page 145: ...setting You can either remove each printed sheet from the output tray as soon as it is printed or adjust the Ink Drying Wait Time to pause after each sheet has printed Windows 1 Open the Printer Prope...

Page 146: ...own menu 4 Select Pause between pages and then click Send You may need to clean some internal parts of the printer Follow the procedure below 1 Load sheets of Letter or A4 plain paper in the printer 2...

Page 147: ...problem can be resolved by simply turning the paper over Before starting Borderless Printing check the paper that you are using With Borderless Printing the print quality may decrease or smudging may...

Page 148: ...surface to become scratched Windows 1 Open the Printer Properties dialog box 2 On the Main tab select Manual for Color Adjustment and then click Set 3 Drag the Intensity slide bar to adjust the inten...

Page 149: ...attern to check the ink output If a specific color does not print in the nozzle check pattern clean the printhead Printing the Nozzle Check Pattern Printhead Cleaning The problem can also be resolved...

Page 150: ...y setting in the printer driver settings Windows 1 Open the Printer Properties dialog box 2 On the Main tab click High for the Print Quality setting Macintosh 1 Open the Print dialog box 2 For Print M...

Page 151: ...ows 1 Open the Printer Properties dialog box 2 On the Main tab select Custom for the Print Quality setting and click Set 3 Click Diffusion for the Halftoning setting Macintosh 1 Open the Print dialog...

Page 152: ...s During Print Jobs 152 Troubleshooting Printer Does Not Start or Stops During Print Jobs Printing Does Not Start Printing Stops Before It is Completed Printer Moves But Does Not Print Printhead Holde...

Page 153: ...r graphics it takes longer than usual to begin printing While the POWER lamp is flashing the computer processes the data and sends it to the printer Simply wait until the processing is completed Ensur...

Page 154: ...is selected in the Chooser Note In Windows you can set the Canon S820D Photo Printer as the default printer Ensure that the printer port is set correctly Set USBPRNnn or USBnnn n represents a number...

Page 155: ...he processing is completed Stop the print job and turn the printer off for at least 15 minutes to cool the printhead down The printhead can overheat when continuously printing for long time To protect...

Page 156: ...printhead print the nozzle check pattern to check that ink is being output normally Printhead Cleaning Printing the Nozzle Check Pattern If the problem is not resolved by cleaning the printhead sever...

Page 157: ...the front cover and turn the power on If the POWER lamp is flashing green the printer is initializing When the POWER lamp stops flashing open the front cover again If the front cover has been left op...

Page 158: ...Paper Does Not Feed Properly or Paper Jams 158 Troubleshooting Paper Does Not Feed Properly or Paper Jams Paper Does Not Feed Properly Paper Jams...

Page 159: ...the left edge of the paper just touches the paper guide When printing envelopes refer to Envelopes in Printing Media and prepare the envelopes before printing Once you have prepared the envelopes load...

Page 160: ...iece remains inside the printer open the front cover and remove it If you cannot pull the paper out press the POWER button twice to eject the paper automatically 2 After removing all paper close the f...

Page 161: ...Out of paper paper jam or paper feed error Replace the paper correctly and press the RESUME CANCEL button If paper has jammed in the printer clear the jam and press the RESUME CANCEL button Three fla...

Page 162: ...almost full The printer has a built in waste ink tank for the ink used during printhead cleaning Eight flashes indicates that the waste ink tank is nearly full Press the RESUME CANCEL button to cance...

Page 163: ...reen and orange An error that requires contacting the Canon Customer Care Center may have occurred Turn the printer off and unplug the printer from the power supply Plug the printer back in and turn t...

Page 164: ...ed on the Screen 164 Troubleshooting An Error Message is Displayed on the Screen Error Writing to USBxxx Application Error or General Protection Fault Other Error Messages Other Error Messages Windows...

Page 165: ...Note If you are using a switch box or other devices remove and reconnect the printer directly to the computer and try printing again If printing is now successful there may be a problem with the devi...

Page 166: ...etails tab or Advanced tab click Spool Settings and then select Print directly to printer Verify the printer port status Note Verify your printer port status on the Device Manager For information on t...

Page 167: ...SB port is selected Opening the Printer Properties dialog box directly from the Start menu If the setting is incorrect shut down Windows turn off the printer and either connect the printer to the inte...

Page 168: ...you attempt to print with a Windows 3 1 application under Windows 98 the application may not function correctly and an error may occur Use an application program intended for your operating system If...

Page 169: ...t try editing the document and then printing it If this resolves the problem there may have been a problem in the original document If the same problem occurs with the edited document contact the manu...

Page 170: ...tus Monitor is displayed follow the on screen instructions If an error occurs during printing the BJ Status Monitor displays the error on the Printer Status tab Follow the on screen instructions In Wi...

Page 171: ...leting any unnecessary files Could not spool successfully due to insufficient memory Increase available memory by closing any other applications currently running Printer driver could not be found Uni...

Page 172: ...e is a problem with the printer driver Uninstall the printer driver and reinstall it Uninstalling Printer Drivers Error No X300 Ensure that the power is on and that the printer and the computer are se...

Page 173: ...Problems Unique to Windows 173 Troubleshooting Problems Unique to Windows The BJ Status Monitor is Not Displayed Cannot Print in Background Windows Me Windows 98 only Windows...

Page 174: ...ails tab or Ports tab click Spool Settings and select Enable bi directional support for this printer or Enable bi directional support If the printer is connected to the parallel interface ensure that...

Page 175: ...d disk Background printing requires a certain amount of disk space You may need to delete unnecessary files or disable background printing Ensure that background printing is enabled 1 Open the Printer...

Page 176: ...Problems Unique to the Macintosh 176 Troubleshooting Problems Unique to the Macintosh Jagged Text Graphics or Banded Gradations Cannot Print in Background Macintosh...

Page 177: ...hat your application supports Quick Draw If you are using a PostScript compatible application printed text and lines may appear jagged and gradations may appear banded As S820D Photo Printer is not a...

Page 178: ...nsure that background printing is enabled 1 In the Apple menu select Chooser 2 Click Backgrounding on Check the amount of free space on the hard disk Background printing requires a certain amount of d...

Page 179: ...speed printing with Canon standard pattern Black printing Fast Draft 4 ppm Standard 3 5 ppm Color printing Fast Draft 4 ppm Standard 2 4 ppm Photo printing PR 101 A4 High Fine 0 47 ppm Print direction...

Page 180: ...ing pair or AWG20 to 28 distribution pair Type Twisted pair shielded cable Length Up to 6 5 ft 2 0 m Connectors USB standard Series B pluggable Acoustic noise level Approx 37 dB A in the best quality...

Page 181: ...nada AC 120 V 60 Hz Europe AC 230 V 10 50 Hz Australia AC 240 V 50 Hz Power consumption Standby 8 W Printing 29 W Dimensions without a paper rest and paper output tray 16 9 W 11 6 D 7 0 in H 430 W 301...

Page 182: ...o Transparencies T shirt Transfers Banner Paper Sheet feeder capacity Plain Paper 75 gsm 100 sheets max High Resolution Paper 80 sheets max Envelopes 10 pieces max Glossy Photo Paper 1 sheet High Glos...

Page 183: ...54 to 8 5 in 90 0 to 215 9 mm height 4 72 to 23 0 in 120 0 to 584 2 mm Weight 17 to 28 lb 64 to 105 g m2 for non Canon brand media Canon Special media High Resolution Paper Glossy Photo Paper High Glo...

Page 184: ...BCI 6BK approx 620 1 approx 1150 2 Cyan BCI 6C approx 980 2 Magenta BCI 6M approx 740 2 Yellow BCI 6Y approx 480 2 Photo Cyan BCI 6PC Photo approx 430 2 Photo Magenta BCI 6PM Photo approx 280 2 1 150...

Page 185: ...ary files Note When connecting printer and computer through USB interface use the system under the following operating environment Windows Computer in which Windows XP Windows Me Windows 2000 or Windo...

Page 186: ...each edge of media Printing area dark blue Canon recommends that you print within this area Printable area light blue The area where it is possible to print However printing in this area can adversely...

Page 187: ...ss printing may cause the top and bottom edges of paper to decrease in print quality or become soiled Size Printable Area width x height 4 x 6 3 7 5 7 in 94 8 144 4 mm A4 8 0 11 4 in 203 2 289 0 mm B5...

Page 188: ...ns However borderless printing may cause the top and bottom edges of paper to decrease in print quality or become soiled Size Printable Area width x height Letter 8 0 10 7 in 203 2 271 4 mm Legal 8 0...

Page 189: ...ecifications Envelopes Size Printable Area width x height US Com 10 8 3 3 9 in 211 8 98 0 mm European DL 7 5 4 1 in 190 5 103 2 mm 0 12 in 3 0 mm 1 04 in 26 5 mm 0 13 in 3 4 mm 0 13 in 3 4 mm Printabl...

Page 190: ...ble Area width x height Banner Paper Letter 8 0 65 7 in 203 2 1668 4 mm A4 8 0 69 8 in 203 2 1774 0 mm 0 13 in 3 4 mm 0 13 in 3 4 mm 0 12 in 3 0 mm 1 3 in 33 0 mm 0 2 in 5 0 mm Max 6 sheets Min 2 shee...

Page 191: ...ckground printing Windows 175 Banner Paper 129 BCI 6BK 85 BCI 6C 85 BCI 6M 85 BCI 6PC Photo 85 BCI 6PM Photo 85 BCI 6Y 85 BJ Print Monitor Macintosh 55 BJ Status Monitor Macintosh 61 BJ Status Monitor...

Page 192: ...42 94 Cleaning the Printer 99 Client Macintosh 59 Compatible Media Types 106 D Deep Cleaning 30 97 Duplex Printing 23 53 E Envelopes 108 Error Message 164 170 172 F Fit to page Printing 22 53 Front co...

Page 193: ...ry Card Setup Utility 64 N Network Macintosh 58 Nozzle Check Pattern 93 O Opening the Printer Properties Dialog Box Windows 16 P Page Setup Dialog Box Macintosh 39 Page Size Windows 21 Paper feed roll...

Page 194: ...rint server Macintosh 58 Printable area 186 Printer Driver Macintosh 37 Printer Driver Windows 15 Printer port 166 167 Printer Properties Dialog Box Windows 16 18 Printing Area 186 Printing the Nozzle...

Page 195: ...rencies 125 Transporting the Printer 101 T Shirt Transfers 127 U Uninstalling Printer Drivers Macintosh 62 Uninstalling Printer Drivers Windows 36 V Vivid Photo 27 49 W When to Replace Ink Tank and Ma...

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