Canon 6352B001, User Manual, Page: 251 / 286

251
Troubleshooting
Zooming is not possible.
• Zooming is not possible when shooting movies in [ ] ( = 95) and [ ] ( = 111)
modes.
Subjects look distorted.
• Subjects that pass in front of the camera quickly may look distorted. This is not a
malfunction.
Playback
Playback is not possible.
• Image or movie playback may not be possible if a computer is used to rename files or
alter the folder structure. Refer to the Software Guide (
=
28) for details on folder
structure and file names.
Playback stops, or audio skips.
• Switch to a memory card that you have performed low-level formatting on with the
camera (
=
204).
•
There may be brief interruptions when playing movies copied to memory cards that
have slow read speeds.
•
When movies are played on a computer, frames may be dropped and audio may skip
if computer performance is inadequate.
Sound is not played during movies.
• Adjust the volume (
=
26, 161) if you have activated [Mute] (
=
198) or the
sound in the movie is faint.
•
No sound is played for movies shot in [ ] (
=
95) or [ ] (
=
111) mode
because audio is not recorded in these modes.
Computer
Cannot transfer images to a computer.
When attempting to transfer images to the computer via a cable, try reducing the
transfer speed as follows.
• Press the < 1 > button to enter Playback mode. Hold the < n > button down as
you press the < o > and < m > buttons at the same time. On the next screen, press
the < q >< r > buttons to choose [B], and then press the < m > button.
Eye-Fi Cards
Cannot transfer images ( = 245).
COP
Y