Canon 1730, Service Manual

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Technical Explanation > Embedded RDS > Error code and strings
Technical Explanation > Embedded RDS > Error code and strings
No. Code Error strings Cause Remedy
19 8xxx 2004 Server response
error
([Hexadecimal])
[Error detailed in
the UGW] *1)
Communication with UGW has
been successful, but an error
of some sort has prevented
UGW from responding.
Try again after a period of time.
Check detailed error code
(Hexadecimal) and [Error
details in UGW] from UGW
displayed after the message.
20 8xxx 200A Server connection
error
• TCP/IP communication fault
• The IP address of device is
not set.
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
21 8xxx 200B Server address
resolution error
Server address name
resolution has failed.
Check that the value of URL
of UGW (RGW-ADDRESS) is
https://a01.ugwdevice.net/ugw/
agentif010.
22 8xxx 2014 Proxy connection
error
Could not connect to proxy
server due to improper
address.
Check proxy server address
and re-enter as needed.
23 8xxx 2015 Proxy address
resolution error
Could not connect to proxy
server due to name resolution
error of proxy address.
Check that the proxy server
name is correct. If the proxy
server name is correct, check
the DNS connection, as per the
initial procedures described in
the troubleshooting.
24 8xxx 201E Proxy
authentication error
Proxy authentication is failed. Check the user name and
password required in order to
login to the proxy, and re-enter
as needed.
25 8xxx 2028 Server certificate
error
• No route certificate installed
in device.
• Certificate other than
that initially registered
in the user's operating
environment is being used,
but has not been registered
with the device.
Install the latest device system
software. (Upgrade)
26 8xxx 2029 Server certificate
verify error
The server certificate
verification error occurred.
Check that the value of URL
of UGW (RGW-ADDRESS) is
https://a01.ugwdevice.net/ugw/
agentif010.
No. Code Error strings Cause Remedy
27 8xxx 2046 Server certificate
expired
• The route certificate
registered with the device
has expired.
• Certificate other than
that initially registered
in the user’s operating
environment is being used,
but has not been registered
with the device.
• The device time and date
is outside of the certificated
period.
Check that the device time and
date are correctly set.
If the device time and date are
correct, upgrade to the latest
system software.
28 8xxx 2047 Server response
time out
Due to network congestion,
etc., the response from UGW
does not come within the
specified time. (HTTPS level
time out)
If this error occurs when the
communication test is being
run, try again after a period of
time.
29 8xxx 2048 Service not found There is a mistake in the
UGW URL, and UGW cannot
be accessed. (Path is wrong)
Check that the value of URL
of UGW (RGW-ADDRESS) is
https://a01.ugwdevice.net/ugw/
agentif010.
30 8xxx 2052 URL error The data which is not URL is
inputted into URL field.
Check that the value of URL
of UGW (RGW-ADDRESS) is
https://a01.ugwdevice.net/ugw/
agentif010.
31 8xxx 2058 Unknown error SOAP Client fails to obtain
SOAP Response.
Possibility of a problem in
the server or of a temporary
problem in the network load.
Try again after a period of time.
If the error persists, check the
UGW status with the UGW
administrator.
32 8xxx 2063 SOAP Fault SOAP communication error
has occurred.
Check that the value of port
number of UGW (RGW-PORT)
is 443.
33 xxxx xxxx Device internal
error
An internal error, such as
memory unavailable, etc.,
has occurred during a device
internal error phase.
Turn the device OFF/ ON.
Or replace the device system
software. (Upgrade)
34 xxxx xxxx SUSPEND:
Initialize Failure!
Internal error occurred at the
initiating E-RDS.
Turn the device OFF/ ON.
*1) [Hexadecimal]: indicates an error code returned from UGW.
[Error details in UGW]: indicates error details returned from UGW.
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