Canon 1730, Service Manual

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Technical Explanation > Embedded RDS > Service cautions
Technical Explanation > Embedded RDS > Service cautions
Embedded RDS
Product Overview
■ Overview
Embedded RDS (hereafter, referred to as E-RDS, which stands for EMBEDDED-RDS)
is a network module embedded with a customer’s device and enables e-Maintenance/
imageWARE Remote (Remote Diagnosis System), which can collect and transmit status
changes, counter values, error logs, and consumable information such as the toner low/ out
of the device to a remote maintenance server called UGW (Universal Gateway Server) via
Internet.
The following device information/ status can be monitored.
• Service mode counter (Billing counts)
• Global click counter
• Parts counter
• Mode counter
• Firmware info
• Environment log
• Service call error log
• Jam log
• Alarm log
• Status changes (Toner low/ out, etc.)
Since high confidentiality is required for the information shown above, it performs
communication between a device and the UGW using HTTPS/ SOAP protocol.
The e-Maintenance / imageWARE Remote system using E-RDS
Internet
UGW
Proxy Server
Intranet
Firewall
Communication with UGW using HTTPS / SOAP
DNS Server
Device
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Features and benefits
E-RDS embedded with a network module in advance can realize a front-end processing
of e-Maintenance/ imageWARE Remote system without attaching any extra hardware
equipment.
Service cautions
1) After performing the following service actions, it is necessary to perform initializing E-RDS
settings (#CLEAR > ERDS-DAT) and communication test (#E-RDS > COM-TEST).
Failure to do so will result that the counter transmitting value to the UGW may become
unusual.
• RAM clear of MNCON PCB SRAM Board
Also, after replacing the main controller board, all settings must be reprogrammed.
2) The following settings in service mode must not be change unless there are specific
instructions to do so. Changing these values will cause error in communication with UGW.
Item Service mode Default
Set port number of UGW #E-RDS > RGW-PORT 443
URL setting of UGW #E-RDS > RGW-ADDRESS https://a01.ugwdevice.net/ugw/agentif010
3) Conducting a communication test from service mode allows the service technician to see
the communication log and judge the status of communication with the UGW.
If the communication result is "NG", it appears in the latest communication log.
As for models supporting communication tests on the counter screen in user mode, the user
can conduct a communication test and seen the communication test result.
If the communication result is "NG", an error code (a hexadecimal number, 8 digits) appears
on the communication test screen of LUI.
* When a communication test is conducted from service mode or the counter screen in user
mode while a communication test is being conducted from the other, the behavior is not
guaranteed.
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