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Troubleshooting
FAULT
CAUSE
SOLUTION
1.- No programme works
• The appliance is not plugged
in.
• The general switch is discon-
nected.
• There is no electricity.
• The fuses in the electric insta-
llation are damaged.
• The door is open.
• Plug it in.
• Activate the general switch.
• Check.
• Check.
• Close the door.
2.- The appliance does not
load water
• See causes for 1.
• The tap is turned off.
• Check.
• Turn on the tap.
3.- The water does not drain
• The filter is clogged.
• The outlet pipe is bent.
• Check the filter.
• Straighten the outlet pipe.
4.- The spin function does not
work
• The washing machine has not
yet drained the water.
• The “Spin Exclusion” option is
activated.
• Wait a few minutes for the was-
hing machine to drain.
• Enable the spin option.
5.- Strong vibrations during
spin cycle
• The washing machine is not
correctly levelled.
• The anchoring device for trans-
port has not been removed.
• The wash load is not evenly
distributed.
• Adjust the feet.
• Remove the transport support.
• Distribute it evenly.
6.- The high-speed spin does
not work
• The wash load is not evenly
distributed within the drum.
• Distribute the wash load evenly
in the drum.
7.- Display will show error
nº 0,1,5,6,7,8,9,12,13,16
• Contact technical service.
8.- Display will show error
nº 2
• Machine does not fill with water • Check that water inlet tap is
open.
9.- Display will show error
nº 3
• Water does not empty from
machine
• Check that outlet is not clogged
• Check for kinks in outlet tube.
10.-Display will show error
nº 4
• Too much water in machine.
• Shut off water tap.
• Contact technical service
If the problem or malfunctioning persists, disconnect the machine, turn
off the tap and do not try to repair.
For all repairs contact an Official Technical Assistance centre (consult
the European guarantee sheet) and always insist on the use of original
parts. Failure to do so may compromise the safety of your machine.
When contacting a Technical Assistance Centre always refer to the model (see also control panel)
and the registration and serial numbers indicated on the plate at the bottom front of the machine
behind the plinth panel or on the guarantee certificate. That is to say, everything that appears in
the box.
Providing this information will ensure a faster and more efficient service
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