IP Telephone User Guide
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6
Using advanced phone features
One of the advantages of VoIP is that it offers advanced telephony features
such as:
Putting a call on hold
Transferring calls
Do not disturb
Call divert
Forward calls
Conference calls
Voice mail
Call waiting
This chapter describes how to use the above features with your Flexor 500.
Putting a call on hold
The simplest way to put an active telephone call on hold is by using the
hold button. The call can then be retrieved by pressing the hold button
again.
There are two common situations where it is convenient to place a call on
hold in a slightly different way:
To answer a second incoming call that comes in during an existing
call (known as Call waiting).
To dial a second person in the middle of an existing call.
In both cases the current caller is placed on hold by selecting a different
line using the line buttons.
In the first case a call is in progress on one line. A second call arrives on
another line. The line button for this line flashes green to indicate the
incoming call. Press the flashing line button to put the first call on hold
and answer the new call.
The second case is where a call is in progress and you wish to call another
person. Select another available line by pressing one of the line buttons
with a solid green light. This puts the first call on hold and provides a dial
tone to allow a second person to be dialled.
You can switch back to the person on hold, or swap between two callers
using the line buttons. The line button is solid red for the current call and
the line buttons for calls on hold are flashing red.
Transferring calls
It is possible to transfer an incoming call to another number. You can do
this in two ways:
