Assistance
Products may not be returned without prior authorization. Please inform us before returning
equipment and obtain a return material authorization (RMA) number whether the repair is under
warranty/guarantee or not. See
for information on covered equipment.
Campbell Scientific regional offices handle repairs for customers within their territories. Please
see the back page of the manual for a list of
or visit
to determine which Campbell Scientific office serves your
country.
When returning equipment, a RMA number must be clearly marked on the outside of the
package. Please state the faults as clearly as possible. Quotations for repairs can be given on
request.
It is the policy of Campbell Scientific to protect the health of its employees and provide a safe
working environment. In support of this policy, when equipment is returned to Campbell
Scientific, Logan, UT, USA, it is mandatory that a
“Declaration of Hazardous Material and
form be received before the return can be processed. If the form is not
received within 5 working days of product receipt or is incomplete, the product will be returned
to the customer at the customer’s expense. For details on decontamination standards specific to
your country, please reach out to your
office.
NOTE:
All goods that cross trade boundaries may be subject to some form of fee (customs
clearance, duties or import tax). Also, some regional offices require a purchase order upfront
if a product is out of the warranty period. Please contact your
office for details.
