Campbell Sierra Wireless RavenXTV, Instruction Manual

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RavenXTV CDMA Sierra Wireless Cellular Modem
18
7. Troubleshooting
Please refer to Appendix D , Troubleshooting Flowchart
(p. D-1)
, for
additional troubleshooting procedures.
If
LoggerNet/PC400
software is unable to establish a connection with the
modem:
1. Check your account information (you may have to call your provider
for this or look at your agreement).
a. Verify there is coverage at your location.
b. Check the Network light. Solid green indicates a successful
connection to the cellular network with an IP Address given and a
channel acquired.
c. Make sure the modem has sufficient power.
d. Check the signal strength using
DevConfig
(make sure your antenna is
properly connected and oriented). Signal strength should be in the
–51 to –90 range (–51 is a strong signal, –90 is a weak signal).
e. If you have a Static IP account, verify the Static IP Address.
Preceding zeros in the IP address are not entered in
LoggerNet/PC400 .
f. If you have a Dynamic IP account, you will need to have a DDNS
(dynamic domain name server) name that LoggerNet can reference to
make the connection. See Section 5.1 , Configuring the Raven for
Dynamic IP
(p. 13)
.
NOTE