CAMBRIONIX ThunderSync2-16 User Manual Download Page 1 | Manualshive

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Thundersync2-16

User Manual

*Please note this product has been discontinued

© 2023-02 Cambrionix Ltd. All rights reserved.

EN

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Summary of Contents for ThunderSync2-16

Page 1: ...Thundersync2 16 User Manual Please note this product has been discontinued 2023 02 Cambrionix Ltd All rights reserved EN...

Page 2: ...gistration 9 4 7 Help and Support 9 5 Using your Thundersync2 16 10 5 0 1 LED States 10 5 0 2 Fan Behaviour 10 5 1 Using without connecting to a host 11 5 2 Using when connected to a host 11 5 2 1 Con...

Page 3: ...hooting 26 7 1 Common troubleshooting tips 26 7 2 Logging through LiveViewer 26 7 3 Hardware Failure 26 7 4 Device connection 27 7 5 Hub connection issues 28 7 6 Using with a headless system 29 7 7 So...

Page 4: ...trol the operation of each port using software provided by Cambrionix Device charging and synchronisation can be monitored through Cambrionix s LiveViewer Application the Application Programming Inter...

Page 5: ...r manual are prerequisites for hazard free use and safety during operation This user manual cannot cover all possible applications If you would like additional information or if problems arise that ar...

Page 6: ...Warning Signs Electrical hazard Fire Hazard Mandatory action signs Read operating instructions Mandatory regulation 3 4 Product modification Cambrionix products are designed and manufactured to meet t...

Page 7: ...not use a damaged power cord or plug or a loose power socket Do not touch the power plug with wet hands Do not allow liquids to come into contact with the unit or power supply CAUTION Damage to your p...

Page 8: ...n an environment where the relative humidity is inside the operating range Be careful not to leave the power cord underneath a heavy object CAUTION Overheated power sockets may cause a fire Do not ove...

Page 9: ...ensure all contents and quantities are correct before opening This is to avoid retesting and repackaging any items that are not required When opening the packaging use a suitable method to open the bo...

Page 10: ...ng on every device type that is connected 4 5 Cables Some USB cables are data transfer only and some are power delivery only There are also options that can handle both tasks Be sure to verify a cable...

Page 11: ...viour Flashing Red Port is in charge mode and is profiling the device Red Port is in charge mode and is charging Yellow Port is in sync mode and has a host connection Green Port is in charge mode and...

Page 12: ...ents are determined according to USB Implementers Forum USBIF Super Speed USB3 specifications If the attached device complies with USB IF Battery Charging specification BC1 2 and supports Charging Dow...

Page 13: ...hange applications restore or update your mobile device a data connection to a local host computer is required The hub is compatible with macOS Windows and Linux operating systems and can transfer dat...

Page 14: ...ort can handle up to 16 endpoints If you wish to synchronise more devices multiple hubs can be daisy chained to allow up to 96 devices to be managed simultaneously from a single host computer To daisy...

Page 15: ...ice will disconnect briefly whilst the profiling process takes place Once the profiling has taken place and a charging profile is selected the device will then draw a charge rate which will be defined...

Page 16: ...our LiveViewer software As part of delivering an easy user experience our LiveViewer application is now a set and forget solution The LiveViewer application will discover your USB hub s firmware and p...

Page 17: ...Do not interrupt the Firmware update process Do not disconnect the power during the update process CAUTION Your Cambrionix Hub may not be visible or become unresponsive If you have older hardware wit...

Page 18: ...these and implemented fixes 5 5 1 Installing Software Cambrionix has two pieces of software that can be used to manage the devices and your hub using different host systems This section has instructio...

Page 19: ...d on total current and power and temperature Further details on LiveViewer are available on our website www cambrionix com products liveviewer NVRAM settings Within your hub there are some specific co...

Page 20: ...hen we set a charged flag 100 Temperature Max C Sets Maximum temperature before the shut down of ports 70 Remap Ports Change the ordering of the ports from the default Sequential order Default Profile...

Page 21: ...mon which is a program running in the background that can be downloaded from www cambrionix com products api and installed on the host machine Port information and control can be provided through the...

Page 22: ...oftware you are looking at 5 5 5 Removing Software If you wish to uninstall the software Cambrionix LiveViewer Cambrionix API and the Cambrionix Recorder Service from your host system the following st...

Page 23: ...ble on the screen You will need to confirm removal it will ask for your confirmation press the enter key or Y key Keep in mind that you ll have to use the exact package name in the apt remove command...

Page 24: ...and seek advise before reapplying power l Ensure that the product is switched off and the power cord is removed from the product Hold the power cable by the plug and do not touch either the plug or th...

Page 25: ...bles you will require to connect devices to the hub Cables USB 2 0 Type A If you require any spare parts such as the power cable or Thunderbolt 2 cable these can be ordered by quoting the product part...

Page 26: ...Thundersync2 16 Page 25 of 35...

Page 27: ...LiveViewer on the left hand side of the screen select the settings section 3 Once in the settings section select the API tab 4 In the API section click the cog button on the right hand side of the lo...

Page 28: ...ndersync2 16 We have only observed this behaviour in a very few amount of devices disabling CDP this has resolved all issues and the connections are stable You can disable CDP through NVRAM settings e...

Page 29: ...ect any more devices Sometimes you may reach the endpoint limit of your USB controller and this may stop you from being able to attach any more devices to your host system You can create more space is...

Page 30: ...after re producing the problem you can zip the logs from the folder var log cambrionix You may delete the file below when you are finished with it etc opt cambrionix cambrionix log cfg 7 7 Software t...

Page 31: ...nd the Council of the European Union on the waste electrical and electronic equipment WEEE and in jurisdictions adopting that Directive is marked as being put on the market after August 12 2005 and sh...

Page 32: ...2 What happens after I have requested a Return l If you have not purchased the Product s direct from Cambrionix please contact the vendor the item was originally purchased from for their returns proc...

Page 33: ...d Conditions The use of Cambrionix hubs is subject to the Cambrionix Terms and Conditions the document can be downloaded and viewed using the following link https downloads cambrionix com documentatio...

Page 34: ...reby acknowledges that all trademarks registered trademarks service marks and other protected names and or symbols contained in this manual and related documents are the property of their respective h...

Page 35: ...007918669 0001 90079186690001 MOD IT 90079186690002 007918669 0002 90079186690002 MOD IT 90079186690003 007918669 0003 90079186690003 MOD IT 90079186690004 007918669 0004 90079186690004 MOD IT 900791...

Page 36: ...10 202012310 MOD IT MM 195758 MOD IT MM 329441 001 MOD IT MM 29 735 479 MOD IT 6077256 6077256 6077256 MOD IT STACK 6077257 6077257 6077257 MOD IT STACK 081a4b9c69eb 202012312 202012312 MOD IT STACK 2...

Page 37: ...Cowley Road Cambridge CB4 0DS United Kingdom 44 0 1223 755 520 enquiries cambrionix com www cambrionix com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854...

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