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Chapter 12: Alarm Management and Troubleshooting
Uploading Unit Info
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Page 12-16
Uploading Unit Info
You can generate a Unit Information file, which includes technical data about the unit. This file can be uploaded
and forwarded to customer support, at their request, to help in analyzing issues that may occur.
When uploading a Unit Information file, the PTP 820G functions as an FTP or SFTP client. You must install FTP or
SFTP server software on the PC or laptop you are using to perform the upload. For details, see
Internal Ports for FTP or SFTP.
Note
For troubleshooting, it is important that an updated configuration file be included in User Info files
that are sent to customer support. To ensure that an up-to-date configuration file is included, it is
recommended to back up the unit’s configuration before generating the Unit Info file.
To generate and upload a Unit Information file:
1.
Install and configure an FTP server on the PC or laptop you are using to perform the upload. See
Configuring the Internal Ports for FTP or SFTP.
2.
Select
Platform > Management > Unit Info
. The Unit Info page opens.
Figure 404
Unit Info Page
3.
In the
File transfer protocol
field, select the file transfer protocol you want to use (
FTP
or
SFTP
).
4.
In the
Username in server
field, enter the user name you configured in the FTP server.
Summary of Contents for PTP 820 Series
Page 1: ...User Guide ...
Page 49: ...Chapter 1 Introduction Configuration Tips phn 3965_006v002 Page 1 3 ...
Page 162: ...Chapter 3 Configuration Guide System Configurations phn 3965_006v002 Page 3 4 ...
Page 294: ...Chapter 4 Unit Management Upgrading the Software phn 3965_006v002 Page 4 19 5 Select FTP ...
Page 713: ...Chapter 14 Getting Started CLI Configuring the Activation Key CLI phn 3965_006v002 Page 14 18 ...
Page 731: ...Chapter 14 Getting Started CLI Operating in FIPS Mode CLI phn 3965_006v002 Page 14 36 ...