Cambium Networks PMP 450, Configuration And User'S Manual

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PMP 450 Configuration and User Guide Problems and warranty
pmp-0050 (May 2012)
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Problems and warranty
Reporting problems
If any problems are encountered when installing or operating this equipment, follow this
procedure to investigate and report:
1 Search this document and the software release notes of supported releases.
2 Visit the support website.
3 Ask for assistance from the Cambium product supplier.
4 Gather information from affected units such as:
The IP addresses and MAC addresses.
The software releases.
The configuration of software features.
Any available diagnostic downloads.
5 Escalate the problem by emailing or telephoning support.
See ‗Contacting Cambium Networks‘ for URLs, email addresses and telephone numbers.
Repair and service
If unit failure is suspected, obtain details of the Return Material Authorization (RMA) process
from the support website.
Warranty
Cambium‘s standard hardware warranty is for one (1) year from date of shipment from Cambium
or a Cambium distributor. Cambium warrants that hardware will conform to the relevant
published specifications and will be free from material defects in material and workmanship
under normal use and service. Cambium shall within this time, at its own option, either repair or
replace the defective product within thirty (30) days of receipt of the defective product. Repaired
or replaced product will be subject to the original warranty period but not less than thirty (30)
days.
To register PMP products or activate warranties, visit the support website.
For warranty assistance, contact the reseller or distributor.
Using non-Cambium parts for repair could damage the equipment or void warranty. Contact
Cambium for service and repair instructions.