Cambium Networks ePMP, User Manual

Page: 16 / 478

CAMBIUM NETWORKS
026v003
16
Problems and warranty
Reporting problems
If any problems are encountered when installing or operating this equipment, follow this
procedure to investigate and report:
1 Search this document and the software release notes of supported releases.
2 Visit the support website:
http://www.cambiumnetworks.com/support/
3 Ask for assistance from the Cambium product supplier.
4 Gather information from affected units, such as any available diagnostic downloads.
5 Escalate the problem by emailing or telephoning support:
http://www.cambiumnetworks.com/support/contact-support
Repair and service
If unit failure is suspected, obtain details of the Return Material Authorization (RMA) process from
the support website.
Warranty
Cambium’s standard hardware warranty is for one (1) year from date of shipment from Cambium
or a Cambium distributor. Cambium warrants that hardware will conform to the relevant published
specifications and will be free from material defects in material and workmanship under normal
use and service. Cambium shall within this time, at its own option, either repair or replace the
defective product within thirty (30) days of receipt of the defective product. Repaired or replaced
product will be subject to the original warranty period but not less than thirty (30) days.
To register PMP products or activate warranties, visit the support website.
For warranty assistance, contact the reseller or distributor.
Caution
Do not open the radio housing for repair or diagnostics; there are no serviceable parts within
the housing.
Portions of Cambium equipment may be damaged from exposure to electrostatic discharge.
Use precautions to prevent damage.