Calrec BRIO 36, User Manual

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14 BRIO 36
Audio Production System with Optional Networking
PRODUCT INFORMATION
INFORMATION
Should you require any technical assistance with your Calrec product please contact your regional Calrec
distributor. Customers within the UK or Ireland should contact Calrec directly.
For a complete list of worldwide distributors by region, go to www.calrec.com or contact us for more
information.
Telephone (9:00am–5.30pm): +44 (0) 142 284 2159
Email – Technical: support@calrec.com
Email – General: enquiries@calrec.com
Postal Address: Calrec Audio Ltd
Nutclough Mill
Hebden Bridge
West Yorkshire
HX7 8EZ
UK
Our UK Customer Support team work closely with our global distributor network to provide the highest level of after sales
support. Your distributor should be your first point of contact and will often be able to provide an instant solution, be it
technical advice, spares or a site visit by an engineer.
Product Warranty
A full list of our conditions and warranties relating to goods & services is contained in the Company’s standard Terms and
Conditions. A copy of this is available on request.
Repairs
If you need to return goods to Calrec, for whatever reason, please contact your regional distributor or Calrec customer
support beforehand for guidance, as well as to log the details of the problem and receive a reference number.
For customers outside the UK and Ireland, shipping via the distributor saves customers from dealing with exportation
paperwork. If there is a need to send direct to Calrec, contact us beforehand to log the incoming repair and for assistance
with exportation documents.
Standard of Service
We strive to ensure the highest possible standards. If you have any comments on the level of service, product quality or
documentation offered to you by Calrec, please contact the Calrec Customer Support team in the UK who will endeavour
to address the issues. Calrec welcomes all customer feedback.
For feedback specific to this document, please contact enquiries@calrec.com.
Whenever you contact Calrec Customer Support please have the following information to hand:
• Name
• Company
• Email address
• Full details of enquiry (e.g. fault report)
• Serial number of faulty hardware (if applicable)
Once this information has been provided, a service ticket will be created to log your enquiry. The service ticket reference
number will be given via email.