TOTAL LITE Revision 1
SERVICE MANUAL FOR INNOVATION
TOTAL LITE
Single-Cup Brewer
8
The return shipping charges will be assumed by us for products guaranteed (only under authorization
of the Technical Department). If we paid for the transportation and the product is not covered under
warranty, you will be charged back the freight.
All products must be packaged carefully to avoid damage during transportation. Whenever possible,
please use the original packaging. Any product damaged in transit or received in unsatisfactory conditions
will not be covered by the warranty.
Cafection will not be held responsible for any loss or damage incurred during shipment.
All products must be accompanied by the return form with the valid return number and the return number
must be clearly indicated on the outside of the package.
3.3
Returned Product Procedures
The RMA number does not guarantee the product will be accepted under guarantee.
Depending on the nature of the problem, after testing the defective product, we will authorize the repair or
replacement by identical or equivalent specifications. It will then be determined whether there will be full
or partial refund of the product.
If the product is no longer covered under warranty or returned damaged, we can get your item repaired or
replaced at a price that will be determined depending on the product.
If the product is returned in unsatisfactory conditions, it will be subject to management fees of $35 and the
guarantee may be refused.
All returned products involving no malfunction will be subject to administrative fees and test of
$35, plus the freight charges associated with the return.
Advance Replacement
You can also request an advance replacement. In this case, it will be necessary to send an order for the
anticipated replacement and follow the procedure explained above to return the defective product. You
will receive an invoice for the advance replacement.
After testing, if the product is found defective, we will send you a credit.
Cafection is committed to providing prompt and efficient service and an excellent customer service. Our intention is to
process all returns within 15 days after the date of receipt to ensure the ongoing satisfaction of our customers.
Last update, March 2012, G.A.
W
arranty
Cafection Enterprises Inc
2355, Dalton
Quebec, (Quebec) G1P 3S3 Canada
Tel.: 1-800-561-6162
Fax: 1-800-463-2739
E-mail order@cafection
www.cafection.com
