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©2020 CAE 905K472552 v1.1 

51

Troubleshooting

T

ROUBLESHOOTING

If you encounter problems while operating your CAE LucinaAR, check the common solutions below or 
contact your IT Department.

Wireless Connection Issue

To connect to the desired simulator network:

1. Use the 

Summon Menu

 gesture and tap the icon on your wrist to view the Start menu.

2. Air Tap to select the 

Settings

 icon.

Settings Icon

3. Air Tap to select the 

Network & Internet

 icon.

4. Choose the displayed WiFi network with the desired product’s name and Air Tap 

Connect

.

5. If required, enter the password for the network: 

caeadmin

.

Note:

 Use care when selecting characters on the virtual keyboard.

Warnings

If a problem is detected, a warning icon will appear, prompting further action. If the problem cannot 
be resolved, please contact CAE customer service.

Warning Icon

Simulator Warnings

Some of the warnings you may encounter pertain to the simulator, in which the warning icon will 
appear like the following:

Summary of Contents for LucinaAR

Page 1: ...User Guide CAELucinaAR Your worldwide training partner of choice with HoloLens 2...

Page 2: ...include but are not limited to Apollo Ares AresAR Athena BabySIM Caesar CathLabVR EndoVR HPS Human Patient Simulator iStan Juno LapVR Lucina LucinaAR Luna Maestro Muse NeuroVR Orion PediaSIM Vimedix V...

Page 3: ...ame 9 Summon Menu Gesture 9 Gaze 11 Air Tap Gesture 12 Air Tap and Hold Gesture 13 Hand Ray Gesture 13 Near Interactions 14 Zoom and Rotate 14 Resizing Holograms and App Windows 15 Follow Me Stop Foll...

Page 4: ...the CAE LucinaAR App 25 CAE LucinaAR App Icons 26 Settings Menu 27 Physical Modes 28 Single User Mode 28 Multi User Modes 32 Holographic Modes 34 Single User Mode 34 Multi User Mode 37 End the Simulat...

Page 5: ...2020 CAE 905K472552 v1 1 iii Contents Care and Cleaning 55...

Page 6: ...Contents iv 2020 CAE 905K472552 v1 1 CAELucinaAR THIS PAGE INTENTIONALLY LEFT BLANK...

Page 7: ...ded On devices where the AC prongs are removable and where the power supply uses a universal adapter before plugging the AC adapter into a power outlet make sure the prong assembly is of the proper co...

Page 8: ...sual images including flashing lights or patterns that may appear in virtual environments The risk of photosensitive epileptic seizures may be reduced by taking the following precautions Use the HoloL...

Page 9: ...r sensitivities To reduce the risk of skin irritation Wipe your device dry with a cloth if it gets wet Avoid using lotions or other products under the portions of HoloLens that contact your head Do no...

Page 10: ...Cautions and Warnings 4 2020 CAE 905K472552 v1 1 CAELucinaAR THIS PAGE INTENTIONALLY LEFT BLANK...

Page 11: ...ttps docs microsoft com en us hololens hololens2 setup Setup Hololens 2 https docs microsoft com en us hololens hololens2 start Using Gestures https docs microsoft com en us hololens hololens2 basic u...

Page 12: ...Helpful Links 6 2020 CAE 905K472552 v1 1 CAELucinaAR THIS PAGE INTENTIONALY LEFT BLANK...

Page 13: ...n using the HoloLens 2 Component Description Visor The visor can be lifted up while wearing the HoloLens 2 Headband Tighten or expand the headband by turning the adjustment wheel on the back to the ri...

Page 14: ...Equipment Overview 8 2020 CAE 905K472552 v1 1 CAELucinaAR For more information about the HoloLens 2 hardware go to this link https docs microsoft com en us hololens hololens2 hardware...

Page 15: ...HoloLens 2 The Gesture Frame HoloLens 2 has sensors that can see a few feet to either side of the user When gestures are used they must be kept inside that frame for HoloLens 2 to detect them As the u...

Page 16: ...palm facing you 2 You will see a wrist button appear over your inner wrist Tap this wrist button using your other hand Wrist Button 3 The Start menu or navigation menu will open 4 To close the menu re...

Page 17: ...n the wrist button Gaze at Wrist Button then Pinch Note This applies to all menus Each time you need to open a menu use the Summon Menu gesture This gesture is shown at the following link https docs m...

Page 18: ...ected Gaze Air Tap Gesture Use Air Tap along with Gaze to select apps and other holograms To use Air Tap 1 Gaze at a hologram 2 Hold your hand straight out in front of you in a loose fist 3 Point your...

Page 19: ...to the desired location Pin unpin or uninstall an app Air Tap and hold the app icon in the Start menu or in the All apps menu then Air Tap pin unpin or uninstall Air Tap again to pin or unpin it to th...

Page 20: ...center of the tool Grab Grab an app window or hologram to target the app title bar or hologram with the hand ray gesture and then Air Tap and hold One or both hands can be used to perform these action...

Page 21: ...and close your fist over it Grab the resize handles that appear on the sides and bottom edges of an app window and push or pull to resize it Release your fingers to place it One or both hands can be u...

Page 22: ...rn visual feedback on its spatial mapping drawing green triangles on the surfaces it knows about Note The HoloLens 2 continuously tracks its surroundings to maintain its position in the World Below ar...

Page 23: ...ght and plenty of space Avoid dark spaces and rooms with a lot of dark shiny or translucent surfaces Avoid spaces with a lot of motion as this may cause distraction and interfere with HoloLens 2 calib...

Page 24: ...first few sessions Take Periodic Breaks Take breaks periodically and stop and rest if you experience any discomfort The timing and length of breaks may depend on the individual user and what you are...

Page 25: ...he Power button The battery indicator shows the battery level in increments when the HoloLens 2 is on While the device is charging the battery indicator will light up to show the current charge level...

Page 26: ...fit turn the adjustment left or right then loosen the overhead strap HoloLens 2 Overhead Strap LED Status Indication All on at once HoloLens 2 is turning On or waking up All turn off at once HoloLens...

Page 27: ...ll out the retractable loop and slide the strap through it To detach the front of the overhead strap unhook the strap and slide it through the retractable loop on the brow pad To attach the back of th...

Page 28: ...s 2 a Plug in the power supply and turn on the wireless router 5 Ghz Wireless Router b Connect the network cable between any of the blue ports on the router and the Ethernet LAN port on CAE Lucina s r...

Page 29: ...of the following a Open the Start menu and select the display icon b Say Connect while gazing at the Start menu 2 Select an available device from the list of devices that appears 3 Complete the pairin...

Page 30: ...72552 v1 1 CAELucinaAR Step 7 Start CAE LucinaAR SCEs To start CAE LucinaAR SCEs select and start one of these five augmented reality supported SCEs Shoulder Dystocia Normal Delivery Breech Instrument...

Page 31: ...eper understanding of the manikin s physiology during clinical scenarios Launch the CAE LucinaAR App 1 Use the Summon Menu gesture and tap the icon on your wrist once to view the Start menu 2 Verify t...

Page 32: ...ng as the Learner You will see what the Instructor sees The Instructor will have full control of the experience Settings Icon Opens the Settings menu Home Icon Exits the current Chapter and returns yo...

Page 33: ...ication currently unavailable Mute the narration in Single User mode or mute the narration of Learners and the Instructor sharing an experience Change the skin color of the holographic manikin Mute al...

Page 34: ...ience and can only be used by a single user For instructions on how to use the application in Holographic Mode see the Holographic Modes section of this user guide To use the application in single use...

Page 35: ...Step 2 Air Tap Physical Manikin Select Your Experience Menu Step 2 d In Step 3 five SCEs are available Air Tap the SCE that you want to experience Select Your Experience Menu Step 3 e In Step 4 Air Ta...

Page 36: ...lographic manikin to the desired position over the physical manikin Fine Tuning Calibration Holographic Manikin b Air Tap the Done button to go to Fine Tuning 6 On Fine Tuning Calibration a Using the...

Page 37: ...you are placed on the side of Lucina as shown below keep the hologram at one inch of distance as in the above figure Hologram within One Inch of Manikin d When the holographic manikin is in place Air...

Page 38: ...your palm facing you to access the Home button To return to the main menu use the Summon Menu gesture and Air Tap the button on your wrist Multi User Modes When a user chooses Multi User Instructor mo...

Page 39: ...b Air Tap Join Session to start the calibration You automaticaly receive the position of the instructor s holograms If you are satisfied with the positon of the instructor s holograms simply wait for...

Page 40: ...on Menu 2 Follow the changes of the Host Client Note Air Tap the Home button to exit the experience Holographic Modes Single User Mode To use the application in single user mode From the Select your e...

Page 41: ...K472552 v1 1 35 Using CAE LucinaAR b In Step 2 Air Tap Holographic Manikin Select Your Experience Menu Step 2 c In Step 3 SCEs are available Air Tap the SCE that you want to use Select Your Experience...

Page 42: ...ulate the move and rotate arrows to move and rotate the holographic bed to the desired position over the physical manikin Fine Tuning Calibration Holographic Bed g When the holographic bed is in place...

Page 43: ...l who selected the Multi User Instructor function is designated as the instructor and has sole control of advancing the SCEs Instructor To begin a simulation 1 On the Select your experience menu a Air...

Page 44: ...rams and proceed with manual calibration as done in Single mode c Once you are done calibrating Air Tap Done to join the simulation End the Simulation To end a CAE LucinaAR simulation with the HoloLen...

Page 45: ...ator To power off the HoloLens 2 a Press and hold down the power button on the head band until the HoloLens 2 says Goodbye b Plug the power supply into the HoloLens 2 and allow the unit to recharge To...

Page 46: ...Using CAE LucinaAR 40 2020 CAE 905K472552 v1 1 CAELucinaAR THIS PAGE INTENTIONALLY LEFT BLANK...

Page 47: ...E Customer Service When an CAE LucinaAR application update is released a notification is sent to all customer sites that use that application Since software used on the HoloLens 2 does not update auto...

Page 48: ...r left corner of the Settings window to return to the main Settings menu Step 2 Update the Operating System The HoloLens 2 operating system and Microsoft Store should be updated whenever new CAE appli...

Page 49: ...ownload and install e Air Tap the X in the upper right corner of the window to close Step 3 Download HoloLens 2 Updates from Microsoft Store To download HoloLens 2 application updates from the Microso...

Page 50: ...Updates 44 2020 CAE 905K472552 v1 1 CAELucinaAR g Install Microsoft Store or other HoloLens 2 related apps if indicated Note Do not install Candy Crush Twitter or any other non essential apps that ma...

Page 51: ...t Store CAE Healthcare Tab b Air Tap the LucinaAR App and pause for approximately 10 seconds If there is an update available it will begin to download to the HoloLens 2 CAE LucinaAR App Downloading c...

Page 52: ...n Networks list a Air Tap on the X in the right corner to close all open windows b Use the Summon Menu gesture to view the Start menu c Air Tap the Settings icon d Air Tap the Network Internet icon e...

Page 53: ...Connect to your desired product s network Air Tap on its name and select Continue Note You may be required to enter a password for the network Use care when selecting characters on the virtual keyboa...

Page 54: ...ng the application with Air Tap and Hold A dialog box will appear with the available options IMPORTANT Be careful not to select the Uninstall option when unpinning an application If you don t see the...

Page 55: ...e warranty for the HoloLens 2 device is covered by the manufacturer Microsoft for one year CAE Support will only cover CAE AR software applications Please visit this link for more information https su...

Page 56: ...Warranty for HoloLens 2 50 2020 CAE 905K472552 v1 1 CAELucinaAR THIS PAGE INTENTIONALLY LEFT BLANK...

Page 57: ...ettings Icon 3 Air Tap to select the Network Internet icon 4 Choose the displayed WiFi network with the desired product s name and Air Tap Connect 5 If required enter the password for the network caea...

Page 58: ...CAELucinaAR Simulator Not Found Warning While selecting your experience on the Select Your Experience screen if the application detects any problem a warning icon may appear like the following Select...

Page 59: ...1 53 Troubleshooting Air Tap on the button with the warning icon to open the Troubleshooting panel You will find information about your current issue and appropriate steps to help you solve the proble...

Page 60: ...Troubleshooting 54 2020 CAE 905K472552 v1 1 CAELucinaAR THIS PAGE INTENTIONALLY LEFT BLANK...

Page 61: ...uching the visor when possible as repeated cleaning could cause damage DO NOT use cleaners or solvent DO NOT submerge in water or apply water directly to the HoloLens 2 To clean the visor Remove the b...

Page 62: ...ith a medical 70 isopropyl alcohol Gently wipe the surface of the device Allow the device to dry completely before using To clean the brow pad Wipe the brow pad with a microfiber cloth moistened with...

Page 63: ...8 00 a m to 5 00 p m ET Phone 1 877 223 6273 Email can service cae com Customer Service Europe Middle East and Africa Monday Friday from 8 00 a m to 5 00 p m CET Phone 49 0 6131 4950354 Email interna...

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