cable matters 201350, User Manual

Page: 7 / 40

5
3.2 Connecting Device
•
Power on the smartphone/tablet and the display
•
Optional: Connect a PD charger to the dock (Note: Make sure your
phone/tablet supports PD charging)
•
Connect your phone/tablet to the dock's USB - C male
• Connect an HDMI monitor or TV to the HDMI port
•
Connect the dock to a 1000Mbps Ethernet network
•
Connect a USB peripheral to the USB 3.2 port
•
Connect a mouse/keyboard to USB 2.0 port
Contact support@cablematters.com
with any questions
3.3 Troubleshooting Tips
•
If a pop - up window appears asking for permission to allow access from
outside devices, make sure to click "Allow" to establish the connection.
•
Ensure that your smartphone/tablet supports DisplayPort Alternate
Mode, as this is necessary for video transmission over USB
- C.
•
Check that the blue LED on the dock is lit while in use.
•
Check for the charging indicator on your smartphone/tablet.
•
If the smartphone/tablet case is too thick and blocks the USB - C port,
remove the case and use the appropriate silicone pad and/or silicone
holders.
•
Check that all cables and dock connections are secure.
•
Test any connected cables with different equipments.
•
Unplug all cables, reboot or restart all devices, and reconnect all the
cables.