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TECH SUPPORT 

Before contacting tech support, we may have answered your question already! Visit our BZBGEAR 
support page at 

bzbgear.com/support

 for valuable information on our products. 

Here you will find our Knowledge Base (

bzbgear.com/knowledge-base

) consisting of tutorials, quick start 

guides, and step-by-step troubleshooting instructions. Also visit our YouTube channel BZB TV at 

youtube.com/c/BZBTVchannel

 for help setting up, connecting, and other how-to videos regarding our 

products. 

If you still need answers, please call 1.888.499.9906, email [email protected], or chat at 

bzbgear.com

. 

WARRANTY 

BZBGEAR Pro AV products and Cameras come with a 

three-year warranty

. An extended two-year 

warranty is available for our Cameras upon registration for a total of five years. 

For an extended two-year warranty on our Cameras, follow these steps: 

1.

Register your Camera within 90 days of purchase by visiting 

bzbgear.com/warranty

.

2.

Complete the registration form. Provide all necessary proof of purchase details, including serial

 

number and a copy of your sales receipt.

For complete warranty information, please visit 

bzbgear.com/warranty

 or scan the QR code below. 

MISSION STATEMENT 

BZBGEAR manifests from the competitive nature of the audiovisual and live streaming industry to 
innovate while keeping the customer in mind. AV solutions can cost a pretty penny, and new technology 
only adds to it. We believe everyone deserves t

o see, hear, and feel the advancements made in today’s 

AV world without having to break the bank. BZBGEAR is your answer for applications requiring the latest 
pro AV and live streaming solutions. 

You’ll notice comparably lower prices with BZBGEAR 

while the performance and quality are on par with 

the top brands in the industry. Our team offers system design consultation and expert tech support 
seven days a week for all BZBGEAR products. Our unparalleled support is our way of showing we care 
for every one of our customers.

 Whether you’re an integrator, home theater enthusiast, or a do-it-

yourselfer, BZBGEAR offers solutions allowing you to focus on your project and not your budget. 

Summary of Contents for BG-4KCH

Page 1: ...BG 4KCH USB C 4K Video Capture Box with Scaler User Manual CONTACT 1 888 499 9906 support bzbgear com bzbgear com FOLLOW US...

Page 2: ...TS INTRODUCTION 1 FEATURES 1 PACKAGE CONTENTS 1 SPECIFICATIONS 2 PANEL DESCRIPTIONS 3 CONNECTION DIAGRAM 3 VIDEO STREAMING 4 TROUBLESHOOTING 12 USB PIN DEFINITION 12 TECH SUPPORT 13 WARRANTY 13 MISSIO...

Page 3: ...VC1 0 1 1 1 5 Supports video resolution up to 4K2K 30 Supports deinterlace scaler Auto detection on video format to ensure plug play operations Recording Video Format Software Compression Works on mul...

Page 4: ...x HDMI Output 1x USB C HDMI connector Type A 19 pin female USB connector USB 3 1 Type C SuperSpeed USB Software compatibility not complete list OBS Studio Windows Linux MAC Potplayer Windows VLC MAC L...

Page 5: ...signal indicator LED Blue Device power on Green Input detects HDMI signal Red Input source is HDCP protected 3 HDMI IN Connect to an HDMI source CONNECTION DIAGRAM When the input source is HDCP prote...

Page 6: ...tch website https www twitch tv and log in then select Creator Dashboard from your account drop down menu at the top right of the screen 2 Find Preferences in the left menu and click Channel then you...

Page 7: ...5 3 Go back to Twitch and select Channel from your account drop down menu 4 At this point you will see the player start live streaming...

Page 8: ...rom the Create icon menu at the top right of the screen If your account is using YouTube for the first time to create a video stream you need to wait 24 hours to enable the function 2 Click Stream in...

Page 9: ...ck Start Streaming in the software Please refer to steps 4 6 of the OBS software control program 4 Next go back to YouTube and then wait for 30 60 seconds the player will display the live preview At t...

Page 10: ...apture device Download the software Browse the download page of the OBS official website https obsproject com download then select the suitable computer operating system and start downloading Start th...

Page 11: ...then select Display Capture or Video Capture Device to create a new source 3 Next you can set display capture properties If you select Display Capture in step 2 you can select the primary monitor or o...

Page 12: ...c 5 Paste the stream key provided by the service provider into the Stream Key field then click Apply and OK after setting In addition users can lick Get Stream Key at this step to open the service pro...

Page 13: ...you can click Settings and then select Output to set Recording Path and Recording Format The procedures the manual demonstrates are based on the interface that each website provided at the time the ma...

Page 14: ...pture Check connected device for an option to disable HDCP 2 Due to the complexities of OS and computer hardware different USB ports on your PC or laptop may have different performance or limitations...

Page 15: ...on form Provide all necessary proof of purchase details including serial number and a copy of your sales receipt For complete warranty information please visit bzbgear com warranty or scan the QR code...

Page 16: ......

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