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12-
TROUBLESHOOTING
1.
The BG-4KCH supports HDCP to protect legal content from copyright infringement. If an HDMI input
is eequipped with HDCP protection, the status LED will turn red to indicate the presence of HDCP. No
capture will be legally allowed if HDCP is detected. Please use non-HDCP protected HDMI sources or
disable HDCP in order to enable content capture. Check connected device for an option to disable
HDCP.
2.
Due to the complexities of OS and computer hardware, different USB ports on your PC or laptop may
have different performance or limitations. If the device does not work on one USB connection it still
may work on another.
3.
If video quality is low or the video connection is intermittent, try another HDMI cable.
USB PIN DEFINITION
P1
P2
VBUS
A4, B4, A9, B9
1
VBUS
Dn1
A7
2
D-
Dp1
A6
3
D+
GND
A1, B1, A12,
B12
4
GND
SSTxn1
A3
5
SSRX-
SSTxp1
A2
6
SSRX+
GND
A1, B1, A12,
B12
7
GND
SSRxn1
B10
8
SSTX-
SSRxp1
B11
9
SSTX+
Summary of Contents for BG-4KCH
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